Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

star star star star star

Katherine Woburn, MA

Service was great! The technician who came in was very pleasant and quick. He explained everything. He was in and out and great to deal with.

2 years ago

star star_border star_border star_border star_border

Andrew Tuscola, TX

This company is a fraud. They do not stand behind their promises. I had a dishwasher that wore a hole in the tub from normal wear and use, they would not make the repair, and when I wanted to cancel my contract they keep most of my money. The customer contact we very rude and disrespectful. I do not recommend choice home warranty. They charge way to much for what you get.

2 years ago

star star star_border star_border star_border

dave nicholson Lee's Summit, MO

Ok for minor repairs and replacements. When it comes to major appliances I’ve been consistently disappointed with “like for like” replacements. The value of the replacements offered are nowhere near the value of the items needing replacement. For example I was offered $450 as a “replacement” for a $1000 dishwasher.

2 years ago

star star_border star_border star_border star_border

Mike Sweat Birmingham, AL

Called choice warranty on Jan.7th. to file claim to repair microwave . Then on Jan. 10 was notified that Stephens appliance repair would be out to evaluate problem, they notified Choice on problem and cost of repairs Still waiting .On Feb. 7 called choice to voice concerns ,stated they would call me back within 24 hrs. again still waiting for update!

2 years ago

star star star star star

Kayla Ross Anderson, IN

This is my first purchase of home warranty and James was amazing! He was very informative and walked us through everything. I highly recommend!

2 years ago

star star star_border star_border star_border

Brian Rogers Summerville, SC

I had a whole house plumbing inspection that found a rusted joint on top of the water heater. The technician informed me that it should be repaired before it rust through discharging water all over the garage. CHW refused to repair and will not do so until it fails causing significant damage to my garage and costing them more to repair.

2 years ago

star star star star star

Terri Budris Sun Prairie, WI

The technician was professional, thorough, friendly, courteous, and knowledgeable. It made the process so much more pleasant!

2 years ago

star star star star star

Via Mobile, AL

What i like to choice Processing my claims no hassles and i don’t have to wait a long time to have a company to provide the service i need.

2 years ago

star star star star star

Shawnda Thompson Akron, OH

Excellent service. Sent technician out the next day. Fixed the problem in a timely manner. Would definitely recommend this company to everyone

2 years ago

star star star star_border star_border

Hootie Turlock, CA

The representative said the service fee was $75 and when I got my policy it says $85 I've been a Realtor here in California for more than 30 years and thought I would give you a try but that's not a good way to start out.

2 years ago

star star star_border star_border star_border

Bob

Choice has short comings. Replacement appliances are pro rated & the Lowes Credit certificate takes weeks to arrive. Also they don’t cover mane water line or its shut off valve. Minor issues are handled okay but appliances trouble calls can take a week

2 years ago

star star star star star

Lynn Hubbard The Villages, FL

Good coverage. Reasonable costs. Online system is well organized and user friendly. Phone staff are professional and competent

2 years ago Edited November 8, 2023

star star star star star

LaurieAnne Corpus Christi, TX

I am very happy with this company. The response was quick, and the technician that came was friendly and yet professional

2 years ago

star star star star star

Robin Houston, TX

Excellent service by Choice and the companies that they use! I came over from American Home Shield and your service is 100% better in Every way

2 years ago

star star star star star

AJ Weere Clovis, CA

I changed over from AHS and it was very easily done by the agent WK. Since I just came over to CHW, I cannot say much about their service yet.

2 years ago

star star star star star

IRIS Detroit, MI

I like the claims proceed fast. The providers were professional, friendly, and explained the problems very well. Excellent service providers.

2 years ago

star star star star star

OLIVER Littleton, CO

Prompt service appointment, parts that were ordered came in on time and Sears Service installed them the next day. Robert was excellent!

2 years ago

star star star star star

Sam Watson

The price for coverage is excellent and I have made only one claim and the response and quality of the technician doing the repair was excellent

2 years ago

star star star star star_border

Carlos Hernandorena

I like the quick create a claim process and the customer service.I can't give it 5 stars because the quality of the repair team that comes to the house.

2 years ago Edited May 17, 2023

star star star star star

Louis DeMatteo Murrells Inlet, SC

Travis from Stay Cool Heating and Air Conditioning was very friendly and helpful. He investigated the problem and clearly explained my situation.

2 years ago Edited May 17, 2023

star star star star star

Kenny Foo Lawrence, MA

Very impressed and easy to got home coverage of warranty, just peace of mind for home appliances, plumbing and electrical works.

2 years ago

star star_border star_border star_border star_border

Teresa Butler Tate Canyon Lake, TX

I was pleased with the Sears Service Technician. He was knowledgeable and communicated well about the problems and what was needed to fix them. I am sorely disappointed with the Choice Home Warranty in that they found an excuse not to cover the problems that the service technician pointed out. So I will now have to buy a new refrigerator. So much for the "warranty."

2 years ago

star star star star star

Debbie S The Bronx, NY

Customer service rep Jeff was very helpful and patient. Answered all my questions. Made me feel comfortable in choosing your company

2 years ago

star star star star star_border

Chris Chicago, IL

It took over 24 hours to get a vendor assigned and unfortunately this was related to heat during winter and I had to wait 3 days for a technician to arrive

2 years ago

star star_border star_border star_border star_border

BeeBlessed44 Rev45 Hephzibah, GA

Given an Appointment time of 3-8pm for Feb 2, 2023. What a Complete waste of my valuable time. A complete No Call / No Show. I even called the number of the Plumber in my email, yet his mailbox was full and requesting to leave a text message. I’ve yet to hear back, and my afternoon / evening totally wasted. Don’t know if I’ll hear from you all tomorrow or not. But this is totally unacceptable.

2 years ago

star star star star star_border

Courtney Morgan Harrow, HRW

The level of customer service is very good. I do find that it can be difficult to communicate new contact information. That said, I would recommend Choice Home Warranty.

2 years ago

star star_border star_border star_border star_border

Christie Cole Goochland, VA

This was my first time using CHW for a repair. My washer broke down (Friday), they sent a technician out 4 days later (Tues), we can repair it and have it working by Friday. We received an email and said they will give us an Lowes Ecard because it was, basically, to expensive to repair. Well the Ecard will take 30 day to get, so we said to send us a check, that will take 30 days also. Who can wait 30 days without a washer? I would rather buy a Lowes extended warranty and have FASTER and Better service than I have received From CHW.

2 years ago

star star star star star

Aggro College Station, TX

We had a service call scheduled within 24 hours and the problem with the refrigerator was completely repaired to our satisfaction.

2 years ago Edited January 10, 2024

star star star star_border star_border

Virginia Brown McDonough, GA

It takes too long to get a technician out to the house. Called on Monday didn't get service until Friday. I find that part of the process unacceptable. The technician was professional (Alex) .

2 years ago

star star star star star

Cecile Satrom Richmond, TX

The sales rep was excellent! He explained everything very thorough and gave me several different choices on the payment plan.

2 years ago

star star star star star_border

Gregory Cox Memphis, TN

My service technician was excellent. It took from January 21st to the 26th for the technician to get to my home to make the repairs which is too long 😤

2 years ago

star star star star star

Walter Harris St Louis, MO

This company is the best home protection plan company! Reached out this morning and already have an appointment for tomorrow!!!

2 years ago

star star star star_border star_border

richard sierra Vanceboro, NC

My dislike is the fact that you all said you are buying me out for my microwave but you have not gave me my gift card for lowes. Thirty days really?! Why?However, you all were in the quickness to take my money.

2 years ago

star star star star star

Suzy Bergeaux Opelousas, LA

My technician, Mr Schexnyder, was very knowledgeable, helpful, and pleasant. I had great service from him and Choice Warranty!

2 years ago

star star star star star

Alfred Trujillo Fresno, CA

Choice was great in getting me a contractor to repair our heater. The Contractor Fresno Heating & Cooling was very professional and knowledgeable.

2 years ago

star star_border star_border star_border star_border

Janet Allentown, PA

I am not happy with this company. Last year I had a hot water tank issue at my home. The tank was 80 gallons and the warranty only replaces up to 75 gallons which I would have accepted. This year one of tbe radiators in my rental unit was leaking, the company decides it was installed improperly. I feel as if I at nearly 72 years old pays this warranty company monthly to deny claims. I’m telling everyone I know about my experience.

2 years ago

star star star star star

Joseph Tuckerton, NJ

Everyone did what I was hoping for, this is a company that does exactly what you signed up for, I recommend Choice highly. WELL DONE CHOICE.

2 years ago Edited January 10, 2024

star star star star star

MANUEL TRINIDAD Bergenfield, NJ

Easy to file a claim on line. The scheduling of the technician was also fast. They came and fixed the issue of mu circuit breaker tripping.

2 years ago Edited February 15, 2023

star star_border star_border star_border star_border

Michele Poole Destrehan, LA

My microwave needed to be replaced. I was only given $191 which won't replace what I had. It cost $170just to install the new microwave plus $40 to take out the old microwave, That's $210 and my microwave will probably cost about $300. This totals $510, I was informed you don't cover the cost of installing the new microwave and that you only give the wholesale rate to replace my microwave. They don't tell you these things when you when you call for information. I think it's awful the small amount of money you give to replace an item. I'm very disapointed.

2 years ago

star star star star star

Carol Strid Smithville, TX

Yasha was very professional and easy to work with.we have been taken advantage of before and feel like we made a good decision.

2 years ago

star star_border star_border star_border star_border

Choice Home Warranty SUCKS! Phoenix, AZ

DO NOT USE CHOICE HOME WARRANTY! THEY'RE THE WRONG CHOICE! I'm cancelling my contract with Choice because it takes too long to get things done. I had a renter go a week without AC in the summer trying to get approval and ended up having to pay for the entire replacement myself. Another customer went without a refrigerator until I bought a new one. Four months later it's still not resolved.

2 years ago Edited February 15, 2023

star star star_border star_border star_border

German Negron New York, NY

Choice warranty has no concept in a customer home problems , they need to understand some situation are different and some need more attention than other problems!! That way I will not renew my home choice contract anymore after April !!

2 years ago

star star star star star

BARRY T O'Brien Southport, NC

Maurice was professional and friendly - used good trial closing technique but didn't push. We purchased an extended plan.

2 years ago

star star_border star_border star_border star_border

Mary Hawthorne, CA

Choice Home Warranty sent a technician to repair my Kenmore refrigerator on December 21. It still has not been repaired and Choice Home Warranty is not responding to my numerous phone calls. I am told that someone will get back to me within 24 to 48 hours, but no one is getting back to me. I have four foster children and need to have a working refrigerator. I recently switched to Choice Home Warranty. I’m wondering if I made a grave mistake

2 years ago

star star star star star

Paul Harth Hampshire, IL

The company responded quickly to my initial request for service and also to the follow up request for replacing the broken humidifier on my furnace.

2 years ago

star star star star star

Tom Goding Mt. Pleasant, SC

outstanding service ...Our Dishwasher broke down 4 days before Christmas , and Choice home warranty had us an appointment on Christmas Eve . Wow

2 years ago

star star star star star

Fernando San Antonio, TX

The quick and overall response to our request was more than good. Repair vendor was quick & professional. Explained everything to us.

2 years ago

star star star_border star_border star_border

Dora Baltimore, MD

Not real happy with Choice Home Warranty. I feel like they let things fall through the cracks and I get passed around when I call to follow up on issues about claims I filed. I really want to cancel my service but I have not looked around into other options just yet.

2 years ago

star star_border star_border star_border star_border

Lorrain/Jerry Poughquag, NY

This dryer was used by my husband and I alone and this occurred from normal wear. It is unreasonable that you should decline this. This is the second claim we have requested and been denied is ridiculous since we are both over 75 and don’t use our dryer daily since we bought the contract with choice. How can this be denied is beyond our understanding. I would never recommend them to anyone. We have only had a few claims in these years. Never again. Jerry and Lorraine Cuomo

2 years ago

star star_border star_border star_border star_border

Mike Brown Florence, KY

Working with Sid was amazing, but I feel that Choice Home Warranty is a terrible company to work with. They still have not approved my plumbing issue and it’s been going on for two month. I might be going back to American Hime Shield. I bought a home warranty for a piece of mind for my home. I never expected to have issues with my home denied. I will be letting all of my friends, relatives and network know about the fraudulent practices of this company

2 years ago

Choice Home Warranty Reviews