Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Francine Dabson Rotonda West, FL

They respond with repair appointments within 1 and 2 days.

2 years ago

check_circle

Verified Customer

star star star star star

EFRAIN RODRIGUEZ Livingston, TX

They have proven to be a good company. I'm very satisfied.

2 years ago

check_circle

Verified Customer

star star star star star

Paula Norman Denison, TX

Good prices. Easy to request service and fast response!!

2 years ago

check_circle

Verified Customer

star star star star star

Harold Markowitz Barnegat, NJ

They did the job right fast and efficient

2 years ago

check_circle

Verified Customer

star star star star star

Ronald Bloom II Las Vegas, NV

Contractors do a good job. I am happy. Fixed my furnace.

2 years ago

check_circle

Verified Customer

star star star star star

Raymond Marot Naples, FL

They are very quick getting repair people

2 years ago

check_circle

Verified Customer

star star star star star

Robert W Torrey Ogden, UT

Ease of filing a claim and attentive personnel.

2 years ago

check_circle

Verified Customer

star star star star star

Mark Espinosa Columbus, OH

It's easy to file a claim and the process is smooth.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

mario coronato Scottsdale, AZ

Moved tried cancelling early and get a refund of the 5 months I had left on my policy and they said that I could not do anything. No refund.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 31st, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Leonora E Gregorio Sun City, AZ

Your company's refusal to cover a defective water heater after the 15 day waiver. I was held hostage to a $360 out of my pocket cost.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 30th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

vince DiGirolamo Newtown Square, PA

because they would not replace a part with the same part that was bad they wanted to give me a cheaper part

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 30th, 2022

check_circle

Verified Customer

star star star star star_border

Janice Hall Las Vegas, NV

For the most part they seem fair and responsive, although a bit slow.

2 years ago

check_circle

Verified Customer

star star star star star

LARRY SCOTT Wilmington, NC

Good service and quick customer response

2 years ago

check_circle

Verified Customer

star star star star star

Torrie Dillon Bolingbrook, IL

Positive interaction with customer service

2 years ago

check_circle

Verified Customer

star star star star star

Luisito Delacruz Pensacola, FL

Fast action in fixing needed repair at home

2 years ago

check_circle

Verified Customer

star star star star star

Brad Cleveland, OH

Choice is a good value, good price, good reputation.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Mariam Canal Winchester, OH

They take time to respond to me when I don't even know what's going on.They came on time.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2022

check_circle

Verified Customer

star star star star star_border

Gayle Keating Charlotte, NC

First visit was in 24 hrs. Repair took several days cause tech was busy

2 years ago

check_circle

Verified Customer

star star star star star

Romaldo Ozona, TX

Had good reliable service the tech was very knowledgeable

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kenneth Alsobrook Marion, KY

I pay for a service I am not getting. My heater broke and they told me to find someone to fix it myself and they will reimburse me. They did not.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Gail Timon Union, KY

Requested service was immediately scheduled.

2 years ago

check_circle

Verified Customer

star star star star star

Trena Thomas Stockbridge, GA

They answered and completed my need ledd than 24 hours.

2 years ago

check_circle

Verified Customer

star star star star star

Wilson Duncan Stanley, NC

They help me with my ac unit I only paid 2200

2 years ago

check_circle

Verified Customer

star star star star star

Vickie North Fort Myers, FL

Prompt and problem fixed totally to our satisfaction.

2 years ago

check_circle

Verified Customer

star star star star star

Phyllis Arlington, TX

Timely in responding. Resolved our issue quickly!

2 years ago

check_circle

Verified Customer

star star star star star

Tarek Shalabi Turck, KS

Very reliable i will recommend them to anyone

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kenneth Transou Jackson, TN

Your replacement program is a joke. 1st off it takes forever to get the representative case manager to call you back. I still have not.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 24th, 2022

check_circle

Verified Customer

star star star star_border star_border

Ron Niles Midland City, AL

Too difficult to get a claim approved. With an active water leek, process took 4 days.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 24th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Carmine Aglira Fort Myers, FL

Denied every claim I submitted denied a Freon fill saying it was leaking before I signed up meanwhile I had another warranty company previously

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 24th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Joshua Obermuller Cincinnati, OH

Questionable contracts. Case manager won't call you back with important information and they lie about results.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star_border

Anthony Lamont Lucas Manassas, VA

So far response time has been good. Technician was very helpful.

2 years ago

check_circle

Verified Customer

star star star star star

Wendy Harman Huntsville, AL

Fast service. Repairman came out on a Sunday.

2 years ago

check_circle

Verified Customer

star star star star star

Scott Temple Castle Rock, CO

Only time I needed them , prompt service

2 years ago

check_circle

Verified Customer

star star star star star

TANYA Pratt Keller, TX

Easy to submit and schedule. Good communications.

2 years ago

check_circle

Verified Customer

star star star star star

Kathleen Joan Davis Chandler, AZ

Excellent job in finding knowledgeable repair people.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Dennis twining West Palm Beach, FL

Our first experience was terrific 5star but recently had terrible experience with an advocate.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Roberta Cain Memphis, TN

It's the knowledge,personility, communication

2 years ago

check_circle

Verified Customer

star star star star star

SANDRA L BUCCI Niles, OH

Easy to contact and great, timely service.

2 years ago

check_circle

Verified Customer

star star star star star

Edison Stafford, VA

Fast service- pleasant technician- timely replacement

2 years ago

check_circle

Verified Customer

star star star star star

Vernelle Lewis Chesapeake, VA

Calls and services are always handled in a timely manner

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Mark Bottoroff Cave Creek, AZ

Washer repair was inadequate, he did nothing but run a towel and said all home warranty plans are a scam.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Rhonda Register Dothan, AL

They were very Prompt and provided professional service

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Yolanda Martinez Houston, TX

I had been with Choice Warranty for many years. The rep hung up on me just because I told him that I wanted to cancel.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

David Loose Greenville, SC

All Experiences have been performed on time.

2 years ago

check_circle

Verified Customer

star star star star star

Hattie Diehl Randleman, NC

The plumber you sent out, was quick and very nice.

2 years ago

check_circle

Verified Customer

star star star star star

Ruth Jamesburg, NJ

Fast and easy claims. Website easy to use.

2 years ago

check_circle

Verified Customer

star star star star star_border

Enrique & Elizabeth Manhattan, KS

They have better pricing but I am waiting for them to come fix things.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joe Daytona Beach, FL

Thought they would be able to fix my air conditioner but they told me it wasn’t covered so I had to buy a new one. It was pathetic.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 23rd, 2022

check_circle

Verified Customer

star star star star star

Brian Westfield, IN

Its very easy to use. They were very friendly.

2 years ago

check_circle

Verified Customer

star star star star star

ROGER Q. EVANS Spring, TX

For the claims submitted and paid in timely manner.

2 years ago

Choice Home Warranty Reviews