Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Donna Perry Alpharetta, GA

Choice Home Warranty needs be review their contractors that they are licensing to enter the customer’s home. Some are simply crooks posing as professionals. They collect the service fee from the customer and say they are getting parts and do not return. It’s totally unacceptable. My most recent contractor was excellent compared with the previous five.

2 years ago

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Peter Naples, FL

I have been waiting to get my pool Heater repaired since January. The original tech Aussi Pools never came back to repair the Heater after many follow up calls. And I understand they were paid $1200. By CHW. I called CHW 2 weeks ago and you entered a new claim. I have not yet heard from a Tech to come out to repair the pool heater. When can I expect this issue resolved.

2 years ago Edited January 10, 2024

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Aerial Guest Crestview, FL

Horrible, I spent over $3500 for all this coverage to make claims and them not cover it. The customer service is only sweet and work with you as long as you are buying something. But rude and "that's not my job", "I can't do that" when placing a claim. I am cancelling my plan and heading over to Old Republic, I have been in property management for YEARS and Old Republic always proves themselves to be the best. I do not know what I was even thinking giving this low budget company a chance.

2 years ago

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William Kings Mountain, NC

I have had a great experience thus far. However the replacement gift card I feel should not be 30 days what would happen if I had a standard of living appliance or system go out. Would that take 30 days also?

2 years ago

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Jean M Concord, NC

I had a problem with my stove and dryer. I put in my claims and a day later I had the same service man come and fix both. It was such a pleasure.

2 years ago

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Gary Cedar Rapids, IA

Very glad we chose CHW. It is peace of mind, if nothing else. We used our coverage to repair a washing machine. Only out of pocket was $65.

2 years ago

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Kim Chapin, SC

Horrible company! Sent incompetent workers TWICE that didn't fix the problem and left my yard a mess. Then couldn’t find anyone to come fix the problem. Had to hire on my own and get reimbursed. Cost out of my pocket was $2800, they said I qualify for $500 reimbursement. **Tell me you don't have anyone to fix my Septic pump for 6 wks then only give me $500 to cover reimbursement???** Such a scam!! Stay away from this company!!!

2 years ago

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Preston Tulsa, OK

I got screwed on coverage for a bad AC compressor. I started a claim in July and finally just had to get it replaced on my own dime after getting no help from choice home warranty after 2 months. When they finally got around to approving my claim, I lost all coverage since I went ahead and had the issue fixed myself. I guess they just wait you out until you get it down yourself before sticking it in your ass with no lube.

2 years ago

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Shirley Reid

A good value for the money. Have had some issues in the past and it seems like they have worked them out. I look forward to our continuous growth as business professionals.

2 years ago

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Melissa Fraser

Really like the local guy I had to call that was not from Choice. Choice Home Warranty had 2 weeks to arrange a tech and did nothing. So far your service is terrible. I tried to call to get techs in this area and was told that they could not give me the technician for the area and they also would not let me talk to dispatch. Your customer service so far is poor!!!

2 years ago Edited January 10, 2024

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June Taylor Chicago, IL

The technician was so very knowledgeable! He was eager to answer all of my questions. Very kind and respectful young man.

2 years ago

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Eileen Jones Columbia, MD

Gerald was very warm and patient. He explained everything to me and left me feeling like I had made a good choice in Choice.

2 years ago

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Pass Tobar Keller, TX

Claims were recognized and service provided. The company was quick to respond to claims requests. Keep up the great work. I’m so

2 years ago

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Karen Whitehead Wellington, FL

Excellent customer service! Sears didn’t show up for first appointment, they were able to cancel and get me another pesto within 24 hours !

3 years ago

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Elizabeth Good Tucson, AZ

I like their choice of technicians always very good.Do not like the gift card that has you shop in one store. Good communication with the case managers.

3 years ago

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Angelene Foreman Riverview, FL

Excellent prompt service and customer service with great experienced vendors. No problem with providing replacement if needed

3 years ago

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Agnes Hughes Fort Worth, TX

Technician was dispatch within one day, prompt, professional and was notified every couple of hours when service will be arriving.

3 years ago

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Jane Foley Clermont, FL

I am so disappointed with my current repair. My refrigerater/freezer stopped cooling and freezing. The repair service came out quickly the next day which was Friday. I was told the part needed to be ordered and would take 3-5 business days. I called CHW and was told they couldn't do anything to speed it up. Meanwhile it is now the following Thursday and still no part. Would any of you all like to be a week with no freezer and a cool at best refrigerater?? CHW has done nothing to speed up the process and seem to have no compassion for my problem. I do not recommend them.

3 years ago

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Stephen Blackburn Hammond, LA

Brian Bell, kept me informed, advised me of when he would arrive, very, polite, professional & explained everything he did during the repair call.

3 years ago

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Kathleen Wall Ashburn, VA

The technician was excellent. It was not a Choice employee. I would not recommend this company as it has very poor customer service, is unresponsive and does not replace broken, unrepairable appliances. It does offer less than 40% of the cost to replace appliances and does not pay for delivery or installation . They also have a very poor pool of service people to call on, at least in the West, and therefore finding repair people and having to have them contact a very unresponsive company adds even more layers of difficulty to getting repairs and replacements.

3 years ago

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Larry Corpuz Waipahu, HI

I like the response time of the assignment of service provider and very so the response of the service provider to complete the required service.

3 years ago

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Donna Johnson

My complaint was handled quickly. Serviceman arrived assessed and explained what was needed. Part was ordered he returned and freezer is repaired.

3 years ago Edited April 2, 2024

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khalid shahzad Naperville, IL

Great service, they were able to resolve my issue super quick, I had serious plumbing issue and Choice got it handled in no time. Thanks, Khalid

3 years ago

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Jeff Staffaroni

The technician seemed to be knowledgeable but he was here for a very short amount of time. It's been a couple days and I have not heard from choice warranty about the part.

3 years ago

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Ron Hesser Oklahoma City, OK

Prompt, explained problem & what repairs were needed, finished timely, complicated work done exceedingly well, has very neat & professional team

3 years ago Edited December 13, 2022

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Ajay Dixit Lake Zurich, IL

I had a problem with my heating unit and as per technician inside motor small bracket broken. It is simple wear & tear and can be fix with only $70 but choice consultant over the phone pressurizing technician which I had over heard and asked what is the reason for it. He is telling again and again that "I don't know" as it was inside the motor and no external items are there. Finally Choice declined and said this is not a wear & tear. Highly highly unprofessional and manipulator. Finally same technician fixed for just few $$ extra....

3 years ago

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Margie Albrecht Houston, TX

we have not had good service because CHW does not have service people who could repair our covered hot tub and pool. technician. Then 2 different companies accept the posted repair. Had a date and time. They did not call or show up. You offer us a solution of finding our own People just don’t want to work with home warranty companies. We were out the cost of the policy plus the entire repair of the appliance. CHW did not offer to cover any of the cost. On 2 calls CHW came out and stated, we can’t repair it because it’s too old, took the service call fee, then left.

3 years ago Edited January 10, 2024

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Alether Winn Baton Rouge, LA

The rep that I had was so awesome it tried his best to get me a great deal but being a widow it was not feasible for me. He was so so awesome

3 years ago

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Charles Culton Punta Gorda, FL

I bought the policy online, and 2 sec later my phone rang and I got the hard sale for six more years. Keep saying no. if this is any consolation that a company has to put a hard sale on you I wonder what it will be like when I have a claim.

3 years ago

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charles broughton

My only concern is that it takes a while for them to get some one out to make repairs. I waited around three weeks to get the ice maker in my refrigerator repaired. Very slow service has been my experience.

3 years ago Edited December 5, 2022

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Jerome Young

I like the immediate response. They listen and ask questions of concern. The respect given and the customer service clear explanations

3 years ago

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Mario Faria Land O' Lakes, FL

I've used Choice 3 times now, I've been able to save 1-2 hundred dollars every time. The techs they use usually respond within 1-3 days so happy with that.

3 years ago

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MICHAEL E LIVINGSTON Chicago, IL

The technician is professional and thorough. The warranty service is terrible. our furnace doesn't work and a part is not available for several days which causes an issues as we live in Illinois and the temperature is dropping to 20 degrees at night and is 30 degrees during the day. The interior of the house is dropping into the 40's. This is unacceptable. We have paid a lot of money for the warranty service and Choice Warranty refuses to replace the furnace.

3 years ago

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ruth n Charlotte, NC

Sometimes they send good people and fix things. My refrigerator went out. They sent a man who said it would cost $1200 and Choice will not pay but would be replacing my refrigerator. . Choice offered me $900+ for a GE MONOGRAM, STAINLESS With Ice and water through the door. I would never recommend the company and am changing as we speak. I am waiting on a technician to fix leaky faucets. They have told me to get my own, but I am really not confident that they will pay. Good luck.

3 years ago

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LaNae R Hattiesburg, MS

John was great. He explained everything in detail to my understanding. I received a better deal with CHW than I did with American Home Shield.

3 years ago

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Gwen Reilly Bloomfield, CT

I had to get the attorney general's office to aide I getting help from choice. Even after all that they tried to deny the fix for the heater. The tech who eventually fixed it was fantastic and got the heat on but it took over two weeks to get one to my home

3 years ago

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Dayle Simonson Houston, TX

You took care of my AC and refrigerator problem this time, but in 2016 when I needed assistance you denied my claim for AC repair. I had just moved in the house in September of 2015 and had the AC checked out with my quarterly service and you denied getting the AC repaired. I believe you only repaired it this time because my contract was expiring and the problem was minor.

3 years ago

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Barbara Hudson Peachtree City, GA

CHW responds to an online claim and assigns a technician very quickly. Each claim I have submitted has been very positive.

3 years ago

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Tim Jones Virginia Beach, VA

I made the mistake of paying for five years and to add insult to injury I recommended CHW to numerous friends who fell for the sales pitch as well. I've now accepted that it's a scam. When well qualified technicians advise that a unit be replaced and state that the unit in question was maintained over its useful life, yet CHW denies the claim. It's a scam and I've had to apologize to those who took my advice to subscribe.

3 years ago

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josme777

CHW is very good! They take care of me every single time I submit a claim. Just the peace of mind I was looking for when paying for Home Warranty.

3 years ago

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David Forland Charlotte, NC

The company is responsive, the contractors have been capable an respectful!! My only negative is that you have to be patient in getting a contractor to come out.

3 years ago

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Nothappy Mogadore, OH

Up until the latest problem I was happy with the service. The problem I'm having with my refrigerator has been mishandled. I believe that the problem is because it's a high price item and choice warranty just doesn't want to cover the cost I would make sure anyone who asks me about the company I would tell how I was treated unfairly in my opinion

3 years ago

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Chrissy Commack, NY

Great customer service but I do feel like some of the things said to me may not be completely true as I did not see them in writing.

3 years ago

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Thomas Page Burgaw, NC

At time of choosing choice they had excellent reviews however at time of need our 48 hours ended at 72 hours. However it wasn't an appliance that was our issue there was no water coming into our house. We paid extra for that service and then their verbiage ended by not covering anything to do with our well pump which we paid extra for. Very bad experience with Choice*. The only thing they did well was sending the technician that they sent. He was the best. We now have a top notch plumbing technician that we can call from now on. Read what is covered before you commit.

3 years ago

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Hill Kilby Alpharetta, GA

This experience with Choice went great. Some components on our heat pump went out and we were very happy with the technician and the repair!

3 years ago

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Mrs. Collins Wilmington, DE

Too many complaints to list but 1st my policy was bought on 2/24/22 but CHW claim it was purchased in Nov 2021. I didn't even look at this house until Jan 2022. Paid receipt from CHW says 2/24/22 via email from them. I was told it cancels on 11/10/22 then 1/23 neither being a full year policy. I was approved for my hot water heater to be replaced. CHW made an agreement with the tech for me to pay $300 for uncovered parts and installation.

3 years ago

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Keith Bloomington, IN

The technician was great, however when I called to place my claim I specifically asked the claims representative of the sump pump was covered under my warranty. She said yes, but after the arrival of the technician Choice denied the claim by saying they did not cover sump pumps. Because of this I will never sign up for your warranty again and would never recommend your product to anyone.

3 years ago

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Angela Ansah Marietta, GA

Technician did not show up several times for an appointment to fix our dishwasher. When one finally showed up, he said it needed a new motor. There was no follow up, and we had to chase Choice several times over a 3 month period. A new technician came out and recommended a replacement. Choice offered us $245 for a dishwasher valued at $650. We will be canceling our coverage and going with AHS. The higher call out fee and premium is worth the quality of service and the old for new that AHS offers.

3 years ago

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Donna Ortner City of Saint Peters, MO

It has taken too long for repair of my washer. It was a week before the service tech. from Sears was available. He was great but had to order a drain pump which was sent directly to my home. The part came in just a few days but tech. can't come till Nov. 9th. Going out to do the laundry isn't easy and is costly,three weeks is way too long.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 2nd, 2022

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Maryse Toney

The technician that serviced my plumbing problem let me know each and every step that was going to take place to service my needs . He was amazing !

3 years ago

Choice Home Warranty Reviews