Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Mary Diaz Henderson, NV

THEY TOOK CARE OF THE PROBLEM IMMEDIATELY

2 years ago

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Verified Customer

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Anthony Scelsi Dripping Springs, TX

They really helped when my garage door malfunctioned

2 years ago

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Victor trapani Jacksonville, FL

They do nothing but band aid fixes I had four claims for the same reason in four months same problem the unit needs to be replaced.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 10th, 2022

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Verified Customer

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Denby Stutz Williamsburg, VA

I have had 2 claims and both were resolved immediately.

2 years ago

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VED GUPTA San Antonio, TX

Prompt and reliable service, to our satisfaction

2 years ago

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J.R.Adams Franklin Square, NY

Good work and good people. Would recommend improving follow-up.

2 years ago

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Verified Customer

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Gwannettia Hall Tuscaloosa, AL

Great experience customer service was wonderful

2 years ago

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CHARLES WELLER Riverview, FL

Fast response. Knowledgable servicemen.

2 years ago

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Bill Lee Katy, TX

Fast and efficient service using well respected contractors

2 years ago

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Regina Brodsky Kansas City, MO

Needed to call to ensure leak would not be handled 3 days later.

2 years ago

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Maxine Smith Boca Raton, FL

There service was on time, the heating system does not provide a good heat

2 years ago

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Verified Customer

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Billy creel Summit, MS

I had a plumbing problem. They got it taken care of.

2 years ago

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Edwin H Fincher Edgemoor, SC

They were very prompt on the response regarding our repairs

2 years ago

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karin webber Scottsdale, AZ

Responds immediately and sets up appointments immediately

2 years ago

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Toni Cueto Port Saint Lucie, FL

They would not pay for repairs on our refrigerator/freezer or our central vacuum cleaner

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 3rd, 2022

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Verified Customer

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Nikhil Desai Jamison, PA

Good service and prompt response. Customer service handled it well

2 years ago

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Danny Lowery Cumming, GA

They have top notch techs that repair your trouble.

2 years ago

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Janice Orange Park, FL

Always have Pros available; quick response

2 years ago

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Armando alvarez Mundelein, IL

Because always fixed my appliances properly

2 years ago

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Rebecca Ramos Rockford, IL

Good response time so far technicians are helpful in their work explanations

2 years ago

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Verified Customer

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Gary Santon Surprise, AZ

I checked my claim status and it showed "NONE" . The service rech said I had a part on order

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 4th, 2022

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Verified Customer

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Beverly Fairchild Denton, TX

Fast service with dependable service personnel.

2 years ago

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Gary L Lynch Wentzville, MO

Easy to work with, good service and price

2 years ago

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Margaret Youngstown, OH

They are pretty quick and things are done quickly and efficiently.

2 years ago

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Marisa Y Turner Ewa Beach, HI

They provide quick service, but seem to try to find ways to not cover issues.

2 years ago

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Ronald W Stephens Charlotte, NC

Making an effort to find parts for the refrigerator ice makes.

2 years ago

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Leona Long Harriman, TN

Had good results with repairs when needed

2 years ago

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MaryAnn Prue Cornelia, GA

I have only had two request for services and have been pleased with it.

2 years ago

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Verified Customer

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JOHN JOSEPH PETCHEL Barre, VT

great technicians always on time quick repairs

2 years ago

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Joyce Johansen Wichita, KS

CHW has alwasy been quick to respond to claims.

2 years ago

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Verified Customer

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John Heidorn Las Vegas, NV

I was supposed to get a phone call today regarding my appeal on a plumbing issue. I didn't receive the phone call.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that you have spoken with your Case Manager.

Feb. 24th, 2022

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Verified Customer

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Diana Weslaco, TX

Great customer service excellent service providers.

2 years ago

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Pradeep govindu Sanford, FL

On time service and excellent customer care

2 years ago

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Carmen Elena Izquierdo Chicago, IL

The technical support team is very good,

2 years ago

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Richard W Maze Killeen, TX

Their price, response time, and quick results are great.

2 years ago

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Sirena Z. Olive Branch, MS

I've been paying all this time & I pay a service fee and my Water Heater wasn't covered. I feel it was a waste of money.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 24th, 2022

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Verified Customer

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NHess Eads, TN

CHW needs better service providers.. those that are prompt and knowledgeable

2 years ago

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Verified Customer

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Np Helena, AL

Furnace out had to wait 1 day for service only that 2 vendor. 20 degrees that night

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

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Verified Customer

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JAMES DEATON West Chester, OH

Poor coverage and communication. They did not replace my dishwasher as promised and took over a week to call me.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 18th, 2022

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Verified Customer

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Kay Gordon Germantown, TN

The venders are prompt and knowledgeable

2 years ago

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ALFREDIA Green Palm Coast, FL

They came as soon as I contacted them within a day.

2 years ago

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Mable Montgomery Athens, GA

Professional and patient with assisting with my problems

2 years ago

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Judy morgan Philadelphia, PA

Because every issue you may have it always cost you out of pocket money I never had this problem with my old home warranty company

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 17th, 2022

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Verified Customer

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Shawn M. Davis Longwood, FL

Great response time. Excellent value for the money.

2 years ago

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lorenza Mendoza Decatur, AL

Because you guys don't cover anything. When I called something you always said it does not cover. Waste my time and my 65.00 dollars

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 17th, 2022

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Verified Customer

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Ronald R. Meador Wichita Falls, TX

great response, but had to wait two days for service provider

2 years ago

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Carolyn hargett San Antonio, TX

Contractors are on time, professional and knowledgeable.

2 years ago

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Jim J Zimmerman Henderson, NV

Had problems with our refrigerator. They got it fixed

2 years ago

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Verified Customer

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Toby Greenberg Spring, TX

Service person always shows up and takes care of my issues

2 years ago

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Verified Customer

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Linda ferguson Fort Mill, SC

Usually prompt to take care of my problem

2 years ago

Choice Home Warranty Reviews