Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Linda McDonough

This is the only home warranty I have used in sometime. They seem to be responsible.

4 years ago

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Stan hirt

It takes to long to get someone to come to the house. Then they have to order parts and it takes another week to get someone back to do the repair.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2022

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Debbie Rishavy Beaumont, TX

They lie about coverage. Plan states they cover all parts and components of washer. They didn't want to cover the door latch. If the door doesn't latch, it doesn't work!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 31st, 2022

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Verified Customer

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OTIS ROBERTS Union City, GA

Consistency, honoring of the contracts seems to be higher than other home warranty companies.

4 years ago

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Jean McMann Ewa Beach, HI

The servicemen they send and very competent and come quickly.

4 years ago

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John Milanich Zephyrhills, FL

Came sooner than expected and repair designant very professional and thorough.

4 years ago

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Robin Tatium Independence, MO

Easy to make a claim and the service call was scheduled very quickly.

4 years ago

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Angelika Salmon Toney, AL

Good help I got help in a good time frame and the company was great

4 years ago

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Inara Dharani Zanesville, OH

Great response, helpful in process of washing machine repair

4 years ago

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Laverne Allen Jamesburg, NJ

They satisfied my needs.Customer service was polite answered my needs

4 years ago

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Bruce Kaufer Greensburg, PA

good value for the services rendered when I needed service on a covered system.

4 years ago

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Salvatrice Petrozzella Nesconset, NY

Every time I submitted a claim it was taken care of right away

4 years ago

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Charles Wagoner Red Oak, TX

Excellent service, always get a quick response to my claims

4 years ago

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Sue H. Schueler Oxford, FL

Only service call I requested was responded to promptly and professionally

4 years ago

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Bruce Blank Las Vegas, NV

prompt response and good workmanship. excellent work and attention to detail

4 years ago

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Alonzo C Snowden Waldorf, MD

Because they really look out for you and answer all of my question

4 years ago

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Michael Tulsa, OK

professional agents and fast service and calling ahead to give arrival time

4 years ago

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James Wallace Winston-Salem, NC

They are very courteous and they handled all my problems very well.

4 years ago

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theresa a a greene Buffalo, NY

nothings better than pease of mind best home warranty company ever

4 years ago

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Nanette Campbell Las Vegas, NV

Quick response time. Excellent service. Problem solved within 36 hours.

4 years ago

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Steven Inglima Saint Cloud, FL

Quick and easy to handle our claims. All good. Friendly keep you updated.

4 years ago

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Art Dunn Youngsville, NC

Quick response to my request for help. Quickly resolved my issues

4 years ago

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EC Crouch Pikesville, MD

Time between service call to repair quick. Customer service is awesome.

4 years ago

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Sandra Gonzales Lubbock, TX

Have utilized once for plumbing issues. They were prompt and on time.

4 years ago

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Susan M Tullipano Lahaina, HI

After a shaky start, they have been very good in responding to repair requests.

4 years ago

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Janice Yetman Oakton, VA

prompt responses, knowledgeable technicians, reasonable pricing

4 years ago

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LARRY LIPSITZ Fort Lauderdale, FL

service providers in my area were great for some jobs and VERY bad in areas such as plumbing -

4 years ago

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Todd Cleveland, OH

Low rates, easy to deal with, all issues so far have been resolved to satisifaction

4 years ago

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James West Jordan, UT

I like that all my appliances wll get fixed by a professional as soon as I can call the claim in

4 years ago Edited January 10, 2024

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Verified Customer

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Anonymous Machesney Park, IL

Had an electrical problem and they came out within a few days and fixed it.

4 years ago

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Jeffrey Las Vegas, NV

They gave me a good offer that was better than the others. The service is fine.

4 years ago

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Robert Surprise, AZ

They took care of everything we needed. We needed the insurance.

4 years ago

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Envetha Millville, NJ

Always professional, always on time. They fixed my stove and it was perfect.

4 years ago

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Anonymous Scottsdale, AZ

I needed a toilet repair and they came out and they fixed it.

4 years ago

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Bobb goldberg Boca Raton, FL

Would Not honer warranty on the electrical panel for the heat exchanger nor replace the circuit breaker that trips when they hear exchanger is working

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 22nd, 2022

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Verified Customer

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James King Tomball, TX

Always additional cost to get work done claiming technician fees are not covered under the warranty

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Frank Ocala, FL

Sometimes they send you reliable repair service, and sometimes you wish you would have just done it on your own.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 22nd, 2022

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Verified Customer

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Addy Scottsdale, AZ

Prompt response, knowledgeable technicians, reasonable out of pocket expenses

4 years ago

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Ronald Dennis Rockingham, NC

Fast service, reasonable price, great company, need I say more?

4 years ago

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mike garcia Cedar Park, TX

I was pleased with the service. The technichan was friendly and knowledgeable .

4 years ago

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Dawn Woodruff Elkton, MD

Fast and really on point with there service and customer service.

4 years ago

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Kerri Gardner Wake Forest, NC

every time I have put a claim in it was dealt with wonderfully

4 years ago

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Leigh Esparza San Angelo, TX

I have had 2 claims recently and they were handled in a timely fashion

4 years ago

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Cathy Ayers Evansville, IN

They have been very reliable. And sent a service person quickly.

4 years ago

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Kenneth Kennedy Cedar Hill, TX

They work to get it right When you are satisfied then they are satisfied

4 years ago

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Claire Cichone Lebanon, NJ

Would rate higher but covid communication was difficult. It has greatly improved.

4 years ago

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Eric And Maryann Lebanon, TN

They listen to our problems. We recently has an HVAC problem and they came out to assess the problem.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 15th, 2022

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Verified Customer

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Kenneth Alsobrook Largo, FL

I was out of heat for 13 days and your company did nothing to help. I'm out $1800 with no income. And yet you still took $44 from me for this months service.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Lynne Greensboro, NC

It has been very easy to sign up, make a claim, and receive services.

4 years ago

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Joseph Udeaja Trenton, MI

Timely follow up on request. So far, have been impressed with contractors chosen for the work

4 years ago

Choice Home Warranty Reviews