Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Ed San Antonio, FL

I’m very happy when we bought our house we bought a warranty. We have used it several times and Choice responded and resolved my issues

2 years ago

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ELayne Strong

I was not happy with my first service call and left my review with I believe was Trust Pilot. It was a link that was sent to me after that visit. Obviously your company did not see it. I did call after the visit and talked to someone about it and they were not nice, had an attitude problem.

2 years ago Edited June 7, 2024

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Mary Yuma, AZ

Wexhavecbeen very satisfied with Choice Warranty. When we call we get excellent service and they schedule service ASAP.

2 years ago

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Matt Big Sky, MT

Have had multiple interactions with CHW and the technicians they partner with solved my issues well. The app could be faster and more user friendly.

2 years ago

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Glenn Sparks, NV

Poor customer service response to getting help with electrical problems. I have to do all the work. Ten weeks with half power in house. Ac not working because of power panel problem. No contractors provided to do repairs.

2 years ago

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Yolanda Valencia, CA

The only reason I am giving you a two star is because the technicians have been very professional. I have not been happy with the way my claim has been dismissed...I have a 5 year policy, I am thinking of changing it to a one year

2 years ago

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BMarchisio Houston, TX

We had our A/C down for 3 weeks in Texas with over 100F every day. At the end Choice finally decided to decline to do anything because, according to them, the failure was not caused by “normal wear and tear”. They say that they are used to see issues like mine after 15 years, but my unit is “only” 9 year old. Therefore the failure is considered “premature” and not covered!

2 years ago

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Sandy Nicholson-Mergen Boerne, TX

I replaced a range top stove. I paid almost $2,000 for the replacement. I was given an $800 credit for Lowe's. I was told that the $800 was based on what CHW could purchase a range top stove for at wholesale. I asked if I could purchase it at wholesale. I was told no. I was not told in advance that I would not get a check which I needed to help pay for the range top stove I had purchased. It has been almost a year and I still have a $700 plus balance on the credit voucher.

2 years ago Edited January 10, 2024

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William Fisher Lebanon, OH

Response time was quick, parts were ordered and installed in a timely manner and the service guys at Buckeye Heating and Air were excellent

2 years ago Edited September 5, 2023

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Samuel Tenbrink Appleton, WI

Something has changed at this company in 2023. I use to get great customer service and repairs were done without hassles. Now I get disrespect from customer service and over talking me when I’m trying to explain the problem. A number of customer reps were hard to understand. Repair was denied before they understood what the problem was. I’m thinking of cancelling my Choice Home Warranty . Not happy !

2 years ago

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Connie Ramirez Cathedral City, CA

Choice is terrific every time I call I get speedy responses great job I have been telling my family and friends to get it!

2 years ago

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Renoy Mogene Atlanta, GA

My biggest experience with home choice warranty was the leak I make a claim, approved with no questions asked That was excellent.

2 years ago Edited November 3, 2023

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Michal Ilai Austin, TX

Hello - I am very frustrated with the reimbursement process. My technician and I provided a plethora of information - some very irrelevant to the AC issue - and we keep being asked more questions to prolong the process. This is NOT a good , honest customer service . We expect to resolve this immediately in order to feel validated as customers who followed your protocols in good faith. Please reimburse us for the unexpected expense caused by your failure to provide us service in a timely manner. That will be the only way for us to provide a positive feedback on your company.

2 years ago

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Lilian Guatemala Houston, TX

Our first claim! Our AC broke since Saturday, the technician came today and reported the diagnostic to the company and Choice said it’s not covered because it’s not due to regular wear and tear which is not true. 4 days without AC and who knows how much longer we’ll have to wait while we appeal. If denied again, we will cancel our policy and leave bad reviews everywear to alert people to stay away from Choice

2 years ago

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Kathryn Frye Alpine, TX

Mr. Jascha R was knowledgeable, polite and very helpful, saving me some money as I started my warranty coverage with Choice Home Warranty today.

2 years ago

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Rhonda McMillen Austin, TX

David L, This representative was first class.He made signing up with Choice a fun and positive experience! Sincerely R.McMillen

2 years ago

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jonelle jozwiak

I had a great conversation with the service guy. He extended my coverage and gave an excellent rate. No worries for my house thru 2031!!

2 years ago

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Bob Carmel Fremont, OH

Hohler Furnace and Sheet Metal and their tech, Troy K, are fantastic to work with. I would highly recommend them to anyone needing HVAC service.

2 years ago

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DL Cullom Oak Ridge, TN

I appreciate the speed CHW has when solving problems I’ve had. They seem concerned with the quality of any repair and communicate effectively.

2 years ago

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Gary Alexandria, VA

Ana was Low pressure but very informative and persistent sales pitch. patient and non aggressive and friendly respectful, helpful and knowledgeable.

2 years ago

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Turquoise Young Memphis, TN

Kurt was very POLITE, PROFESSIONAL AND PROMPT. He was very KNOWLEDGEABLE and helpful with all my questions. Kurt you rock!!!!!!

2 years ago

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Anthony DeSantis Little River, SC

Would give 0 stars if possible Have a GE dishwasher that has the same problem for a year and a half Choice refuses to replace it I have paid a few service fees for the same problem Parts have been replaced but it’s still loses power whenever it wants to The dishwasher has never been repaired Choice refuses to waive the service fees and also refused a refund for the two years I have left on my contract Definitely not resigning with them

2 years ago

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Shirley Whitehead Anaheim, CA

When I purchased this policy I was under the impression that it would work for the property up there. How wrong I was. When I call in a repair sometimes it will get don but mostly not. Still haven't gone out there to pump the tank and check the front bathroom. Then when they said that they couldn't fix the washer they said we will replace it. They offered a minimum amount not nearly enough to replace it. I still haven't received the gift card from Lowes. Whey it that???

2 years ago Edited August 18, 2023

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Lionell Richfield, OH

He was VERY KNOWLEDGEABLE about His Job both Educational & Physical. He was able diagnose the failure of the May-Tag Dryer.

2 years ago

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Jesse Lopez Dallas, TX

I've been please with the quick response received thus far for each of my claims. This will be my 3rd claim and so far, so good.

2 years ago

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Tw2023 TX

Never can get them to understand where to find someone to fix something. We live in a small rural area so you can't get anyone here. You have to go further out and then they depend on me to find our own person.

2 years ago

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Al Walker Cabot, AR

Great job took care of my problem. Service people was very fast. Next day service very satisfied with the service I’ve got

2 years ago

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Dwight Stanley Stewart San Antonio, TX

Your representatives are mostly always helpful, kind, knowledgeable, and caring which is a huge plus for any reputable company.

2 years ago

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Peggy Lange Aurora, IL

So far service has been acceptable. Rueben was informative and even though he wanted us to extend our coverage, he was gracious when I declined.

2 years ago

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Lucas Schmidt

The case managers listened to my concerns and they were able to determine the issue. Very pleasant and easy to work with. Thank you.

2 years ago

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Art Rivera San Jose, CA

Ac went out I was told to find someone on my own because they didn’t have anyone in their network available, I found someone that charged $378 to fix AC that fix lasted 1 week, never got that $ back and AC broke again, I ended up getting new AC on my own them was told I would not end up getting my $378 back, I cancelled Choice, they will do everything to not pay, my wife has a lot of health issues and it got to 99 degrees inside house and of course I was doing everything I could for her and our comfort, apparently a lot of these “warranty co’s” are like that, don’t waste your money.

2 years ago

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Lisa Beaver Augusta, GA

Service that was provided to me on 8-1-2023 was excellent. My garbage disposal went out on me and all he had to do was make a screw adjustment.

2 years ago

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Chris Clemens

Was very pleased with the Sears repair technician that Choice Home Warranty contacted to do the repair work on our microwave oven.

2 years ago

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JAMES WHITING Atlanta, GA

So far, Choice has come through with service folks who all were knowledgeable and efficient. However I am dismayed at the negative publicity they have gotten.

2 years ago Edited September 6, 2023

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Thomas Watson Philadelphia, PA

Truly dislike the amount of time it to receive a Lowe's gift certificate for my dryer in the amount of$ 335 on what planet can you buy a dryer for $335 I will have to put money to it then pay for installment then pay for removal so your mission statement is untrue that if you can't repair it choice home warranty will replace it not true your statement should say we partially replace any appliance you're untruthful and if I had read all your customers comments would have thought twice maybe even three times I would have never dealt with your BS company truly unsatisfied customer

2 years ago

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Denise Parker New York, NY

I have been dealing with no air conditioning for the last 4 MONTHS while your company finds every possible way to delay covering a repair. I have called and emailed. I have sent copies of an estimate. Along with the bill I paid out of pocket and NOTHING! I have spoken with several supervisors and nothing has been done. My home has been in the 90s inside. Unacceptable! If only my service appointment moved as quickly as my payment for another year was processed. Not at all happy with this disregard of our issues.

2 years ago

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David & Brandy Huffman Austin, TX

Bad faith actors. Paid in full for 3 years. Forced to wait 30 days for policy to work. Called in for a service appointment. Sent someone out 13 days later (the promise is 24-48 hours for the tech to be in the home). Decided the issue was “pre-existing”. Warning to reader: anything installed in your home prior to the policy start date is at risk for “pre-existing”. Offered no assistance at all. Whatsoever. Wouldn’t offer complete refund despite the fact that they provided no value whatsoever. Do not buy from this fraudulent company.

2 years ago

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Lillie Okwuone Buffalo, NY

My washer machine stopped working and Choice Home Warranty gave me a voucher for $343.00 to buy a washer machine. Be realistic, one can not purchase a washer machine for $343.00. I am a senior adult and I will have the cost of delivery and installing the washer machine. This company is very disappointed me big time. I would not recommend for anyone to enroll in the Choice Home Warranty.

2 years ago

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Joseph Gaither Waldorf, MD

Didn’t like the fact that my replacement part cost 170.00 Choice only authorized 70.00 towards the purchase of that replacement part. Paying 46.00 monthly then had to pay another 75.00 for dispatch and finally paid 110.00 for the part. This is unacceptable.

2 years ago Edited December 20, 2023

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Jack Peterson Lewisville, TX

Appointment(s) were scheduled by Choice and the repair company didn’t agree with them. That wasn’t the way they did business. This caused undue scheduling conflicts for no reason. Work done by repair company was excellent.

2 years ago

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Ronald Tolan Punta Gorda, FL

I like the friendliness of Charles. He gave me many option to choose from. The discounted rate met this of other companies.

2 years ago

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Paul Bishop Wildomar, CA

I'm worried about the quality of the technicians. You sent me a technician, who was a nice guy and did a good job, but he showed up in his personal vehicle and I had to pay somebody over the phone in the Philippines. I don't feel comfortable with your cost saving methods. You are not what you advertised. Then you found a way to not cover one of my issues. just like all the other companies.

2 years ago

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David Frank Silver Spring, MD

The process of obtaining coverage was easy and quick. The person I dealt with, Brian, was very helpful and knowledgeable.

2 years ago

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Debbie

Very easy to file a claim. Very quick response. Techs arrive when they say they will, or keep in contact to explain why not. Very professional.

2 years ago

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Quaid Usmani Buckeye, AZ

Not sure who is giving CHW a 5 stars. As a contractor here in Arizona, We have worked for CHW for the entire 2022 and they did not pay us for our approved invoices. They are keep giving us a run around, they put our account on hold and now after an entire year from the date of hold, they are still dragging their feet. These people are crooks. Stay away from them as a customer and as a contractor because they will steel money from you. Now you know.

2 years ago

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Bernell Kearney, MO

It takes to long to get answers and contact with people at Choice Home Warranty, In the oldays someone would take your call now you have to wait for a call back. I am waiting for a call back for 3 hours.

2 years ago

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Paula Dunnellon, FL

Customer service is AWFUL. They make it almost impossible to get a claim approved. they are rude. They do not give complete information causing you to call back over and over. I did not renew, I purchased a warranty from another company instead.

2 years ago

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Ralph Moore Homer Glen, IL

Greatly appreciate the response of CHW to the emergency in getting service for my A/C. This helped to avoid the heat from 85+ degrees outside.

2 years ago

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Mark Brown Chicago, IL

Kenny was very professional and personable. He diagnosed the problem and in less than 5 minutes, problem solved and corrected.

2 years ago

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Joanne Green Valley, AZ

My washer needed repair, SEARS was super. Dryer fixed ok. Microwave was not fixed nor stove. Money sent to buy new stove top. Not able to find one.

2 years ago

Choice Home Warranty Reviews