Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Christy Ratliff Ruston, LA

Because the tech you sent out did not follow-up and fix my air conditioner. My house is over 80 degrees now for almost a week!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

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Vera Hollins Baker, LA

They decide your coverage based on replacement or repair. I have full coverage and have been told three times that my claim was not covered

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Verified Customer

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Gloria Alvarez El Paso, TX

Excellent job n fast to respond . Good job done. On time. Very polite.

4 years ago

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Gail Johnston Magna, UT

Very happy with quick response and professional service representatives.

4 years ago

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carol sorensen

Good customer service, quick response time and friendly reps

4 years ago Edited January 10, 2024

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Fareda Lytle Saint Louis, MO

Quick responses to repair request, reputable vendors for the most part.

4 years ago

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Maureen Port Saint Lucie, FL

My garage was broken within twelve hours from calling it was repair

4 years ago

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Tom Lyle Jonesboro, GA

If you have a problem they have some one on your problem fast

4 years ago

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Yolanda Wheeler Lancaster, TX

Trustworthy, great service contractor are very knowledgeable

4 years ago

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Mary Davis Oklahoma City, OK

very pleased they got out next day & were able to resolve the problem

4 years ago

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Edward L White

Easy to understand, customer service representatives speak English, and down to Earth.

4 years ago Edited January 10, 2024

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Bobby Aflleje Orange Park, FL

The company came completed the work very efficiently and quickly.

4 years ago

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Carole Kaufman Chandler, AZ

Quick response. Only one visit needed. Excellent fast respnse

4 years ago

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Tanya Jimenez North Port, FL

They are prompt and the technicians that arrive take time to explain and answer your questions

4 years ago

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Kathryn Rollen Kansas City, KS

Great Customer Service and overall communication and service!

4 years ago

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Charlesta Brown Columbia, SC

Just getting the help when I really needed it in a timely manner.

4 years ago

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Kim Jones Southaven, MS

4 years ago

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KATHERINE MELTON Livonia, MI

They were easy to contact and set up a date immediately for my service issue

4 years ago

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Lewis Fulkerson Perry, OK

Very good company with good benefits, and plenty of people to do the work.

4 years ago

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BK KOCH Tucson, AZ

ALWAYS A PROBLEM AND ALWAYS NEED TO TALK WITH CLAIMS MGR REVIEW OF CLAIMS OF WHOM CAN NOT BE CONTACTED DIRECTLY.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

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Preacher Tilton, NH

cost, time to send someone to repair, overall "doing what they claim"

4 years ago

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Theresa Geraci Palm Bay, FL

Claim denied even though 2 different companies contracted by them told them the same the same thing, NORMAL WEAR and TEAR.

4 years ago Edited March 19, 2024

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Lenny Velotta Willoughby, OH

never had a issue submitting a claim, or getting the repair taken care of.

4 years ago

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Channa Las Vegas, NV

They had people right out to make repairs. Very easy to work with.

4 years ago

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Bridgette Turner Richmond, VA

They refused to honor a claim. They said it was not through failure but I insist the failure caused a power surge

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 5th, 2022

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Verified Customer

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Jimmy Guidry Tomball, TX

Very easy process to file a claim and get a professional to make the repairs.

4 years ago

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peggy hatfield Lake Havasu City, AZ

I have been waiting 3 weeks to get my refrigerator fixed and the still have not approved it to be fixed. The repair people are waiting on them..

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our records indicate your claim has been approved to complete the repair. Please contact your technician to schedule your repair appointment at the earliest available time. Thank you for being a valued customer of Choice Home Warranty.

May. 5th, 2022

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Verified Customer

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Art Hughes Jacksonville, FL

I have had two cases and the contractors responded within a day

4 years ago

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Terry D Norman Fredericksburg, VA

The Service was great and personnel was extremally professional.

4 years ago

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Joy Daidola Ormond Beach, FL

They were fast and sent quality people to repair my dryer and bathroom fan...

4 years ago

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Haywood Las Vegas, NV

They were very quick explaining everything and professional

4 years ago

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MARY PICCIN Fort Lauderdale, FL

always come as soon as possible - very open about what is being done

4 years ago

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Larry Dean Lovelett Las Vegas, NV

Fast reliable service friendly and prompt. Very informative

4 years ago

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Patricia Isom Snellville, GA

They are very dependable. The techs are knowledgeable and pleasent.

4 years ago

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Roger Mayes Spring, TX

Response was immediate and usually scheduled for service the next day.

4 years ago

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Timothy Hartwig Oak Grove, MO

Great customer service and my issue was resolved in a timely manner.

4 years ago

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Maria Martin Henderson, NV

Fast service, great customer service and I love the coverage

4 years ago

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Lydia Narro Albuquerque, NM

Provide great contractors, respond quickly to my requests and needs.

4 years ago

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Sharon R Ellis Belton, TX

They have always promptly taken care of any problem I had with my home.

4 years ago

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LINDA HIGGINS Marietta, GA

It was very easy to work with Choice Home Warranty. No hassle

4 years ago

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Marie White Saint Louis, MO

They are prompt in scheduling and keeping their appointments.

4 years ago

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Nichole Jones Midland, TX

Sheri L is quick to help and service techs have always been excellent

4 years ago

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Melissa Spartanburg, SC

Professional Honest knowledgeable. I had a great experience with them.

4 years ago

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Ralph Caughman Nampa, ID

They were very fast getting somebody to come fix the problem.

4 years ago

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JOHN GAZMER Fairfield, OH

Choice Home Warranty team are very friendly to solve our problems.

4 years ago

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Loretta L Christensen Hill City, SD

Easy to work with but still extra costs after the annual fee when I need a repair.

4 years ago

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Matthew Bryan Parker Garland, TX

Most claims are not accepted for some stupid condition in the long contract. Also wont give market value for a replacement appliance, not even close.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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Verified Customer

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Anonymous Edmond, OK

Recently used to get the dryer repaired. They are a good honest company.

4 years ago

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Michael G Rock Keystone Heights, FL

great response, professional service, great choice for home warranty protection

4 years ago

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Jackie Napier Independence, KY

I have never turned in a claim that was not taken care of in a timely manner.

4 years ago

Choice Home Warranty Reviews