Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Chris Dallas, TX

Looking for another warranty company. You’re increasing my rate twice within 12 months. Too expensive now.

2 years ago

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Alan Lowe Spring, TX

Very prompt in getting scheduled and used very competent service company.

2 years ago

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Debbie St Louis, MO

Very happy with service. Prompt response and problem resolved.

2 years ago

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Jean Wallace French Bethel Park, PA

Prompt, excellent customer service. Qualified technicians get the work done.!

2 years ago

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Jack Flood Lancaster, SC

Unhappy. Took too much time to find a plumber. Didn’t list all the things wrong. Left out shut off valve failed. Ignored my complaint about it.

2 years ago

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David

Pricing was competitive and the ease of use service are excellent.

2 years ago

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Irene Yulee, FL

Jessica was very Professional and knowledgeable. Very easy to talk to.

2 years ago

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Sabrina Jenkins Charlotte, NC

So far so good. They have sent knowledgeable contractors/companies.

2 years ago

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John

I like everything about my coverage with choice home warranty

2 years ago

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Charles

Great customer service and prompt attention to repair and/or replacement!

2 years ago

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Gerald Dorsey

Easy to use. Quality companies select by Choice Warranty to repair issues

2 years ago Edited July 12, 2024

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Kristi

They did not offer service in my area and I finally had to contact another servicemen after two weeks of not getting choice warranty to get somebody out.

2 years ago

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Nneka

I got good service when I called. I do believe they're very good company.

2 years ago

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Anonymous

They answer my questions in a timely manner, and they're very couteous.

2 years ago

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Karen

They got me a repair person here. I had a garage door issue and they fixed it.

3 years ago

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Allan Fishman

I have a warranty for years with Choice and they do great work

3 years ago Edited May 8, 2024

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Steve

They set up appointments quickly. It remains to be seen whether they pay for needed repairs.

3 years ago Edited January 10, 2024

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Dianne Tuckier Rome, Georgia

The ease of filing a claim and knowing my house is covered.

3 years ago Edited June 12, 2026

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Jeffery Allegany, NY

Customer service is pretty good! Quick response to inquiries and status on claims.

3 years ago

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Michael Naples, FL

Helped me out when I had a problem with my A/C. Got me quick service.

3 years ago

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Adnan Jafri Lahore, PB

Quick and easy to file claims. Service providers were good as well.

3 years ago

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Anup Fairfax, VA

Good efficient service. The technician was courteous and knowledgeable.

3 years ago

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Suzette Tempe, AZ

The repair men seemed knowledge. Now we are waiting for parts

3 years ago

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Richard Hemet, CA

Good service when I needed it. The contractors that came out were outstanding

3 years ago

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Myles Burcham Fleming Island, FL

Response time is too long and the service department is unable to communicate effectively in the English language. Very frustrating.

3 years ago

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Whitney Lafayette, LA

I cannot deposit your payment for my freezer. Lowe’s will not trade money for your payment. I need a check made out to me

3 years ago

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Mike Louison Islip, NY

i have been waiting for two plus weeks to get my tankless water heater fixed ... with no help in sight ... not very happy

3 years ago

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Colleen Formoso Rochester, NY

Technicians are highly qualified and have solved my problems each time.

3 years ago

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Jeffrey Los Angeles, CA

Very professional. I am very happy with their service. Very time as well

3 years ago

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Jennifer Murphy Bentley, KS

I CAN'T RATE A NEGATIVE. THEY HAVE THE WORST CUSTOMER SERVICE AND JUST CALL CONSTANTLY TO GET YOU TO TAKE THEIR PLAN BUT DOESN'T FIX WHAT IS BROKE NOW. WORTHLESS.

3 years ago

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Ralph

We don't get a technician in a timely manner. I ended up having to purchase my own hot water heater.

3 years ago

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Andrew

They always seem to try. Most times they come pretty quick. One time it took them a few days.

3 years ago

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Visakha Portland, OR

Very easy to put the claims and get the work done. Love the service so far!

3 years ago

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Francisco

It's just a great service. Last week they fixed my second refrigerator.

3 years ago

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Ralph East Hanover, NJ

Quick response. Service technician was very good. Excellent experience.

3 years ago

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Judy Birmingham, AL

They had a technician out quickly and fixed my refrigerator.

3 years ago

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KG Blythewood, SC

Claim was processed quickly, and repair was scheduled within a day or so.

3 years ago

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Terry Overland Park, KS

I’m trying to get Sears back out after not fixing my washer since April 14th. I waited on parts until 5/23. Still having same problem. Very frustrating.

3 years ago

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Michael

I had a good experience with customer service; they responded promptly to my inquiries. However, I've had issues with my appliances, needing repairs and replacements multiple times this year. The technicians were timely and efficient, resolving the problems effectively. Overall, I'm satisfied with the service.

3 years ago Edited January 10, 2024

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Clarice Chicago, IL

No problem with getting in contract when services is needed..

3 years ago

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Bobby

The technician quickly analyzed the problem and replaced the part immediately .

3 years ago

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Karen Fort Worth, TX

We have had one claim and the service was excellent on that claim.

3 years ago

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Rolando

My outside AC unit went out. So they replaced it and put a new unit.

3 years ago

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Jeffrey

The first time we called, Choice had somebody respond to us quickly.

3 years ago

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Anonymous

I've only had to use it 2 or 3 times, but so far it's been very positive.

3 years ago

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Earlene

The representatives are very professional. They're very responsive.

3 years ago

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Pamela Irvine, CA

Follow thru on the services they offer. Customer service Reps are very helpful.

3 years ago

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Judy Culver Panama City Beach, FL

Worth the money to have peace of mind. Even though you pay all year one repair can cost alot.

3 years ago Edited June 21, 2023

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Patrick Lacommare Sandpoint, ID

Great company of home warranties. Services are as noted in the contract.

3 years ago

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Kevin Cincinnati, OH

Communication via phone takes too long and im not getting notified when the contractor is coming out

3 years ago

Choice Home Warranty Reviews