Choice Home Warranty: Read 42,042 User Reviews From Real Homeowners

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Verified Customer

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Patrick Robinson Aurora, CO

Very disappointed that I had to pay for the installation our under warranty water heater.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 10th, 2021

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Verified Customer

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Sharleen brockway League City, TX

Really quick response and very nice to work with

3 years ago

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Amon Johnson Lansing, IL

Tech that was sent to me was very professional!

3 years ago

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Janice Bolton Lees Summit, MO

The response time was great. The work was awesome.

3 years ago

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Edsel Campbell Raleigh, NC

They are Professionals!! Timely and courteous

3 years ago

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Gary D Dirda Boca Raton, FL

Unresponsive customer service appointments that don't show up or don't call and home choice warranty does not respond at all

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 10th, 2021

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Verified Customer

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Guillermo Flores Humble, TX

Easy to do claim, fast response, reliable teams.

3 years ago

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Michelle sullivan Ocala, FL

Quick response and issues resolved quickly and smoothly

3 years ago

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Ashley Martin Portsmouth, VA

Does not give the option to follow up with the same technicians if similar problems arise

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 4th, 2021

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Verified Customer

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Tamblyn Huntersville, NC

Your service is horrible and all claims denied! I will be contacting another vendor to use for my home warranty services!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 4th, 2021

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Verified Customer

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Carolyn Lee Olive Branch, MS

My issue was resolved timely and without a hassle.

3 years ago

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Edmundo Polo Las Vegas, NV

I had a problem with my AC and they resolved in 1 day

3 years ago

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Keith John Idaho Falls, ID

I was denied a claim, then assigned a case mgr who never contacted me even when I called and sent emails. I'm very disappointed!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 4th, 2021

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Verified Customer

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Linda Bartow, FL

It took almost 3 weeks and lots of messages just to get my ac fixed once it was approved.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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Verified Customer

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Mel Carter Las Vegas, NV

Good response time and very professional

3 years ago

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Purvis Brenda

Good service and outstanding technicians

3 years ago Edited January 10, 2024

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Gerald Otten Salisbury, MD

Service, quick response, reasonable rates

3 years ago

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LouieGeorge Texarkana, TX

When I called for service they responded quickly

3 years ago

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Verified Customer

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Madonna Gauthreaux Columbia, SC

After paying yearly amount for coverage you're responsible for $75.00 upfront if you use plan.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

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Verified Customer

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Oleg

Very professional people. They opened my kitchen drain

3 years ago

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Verified Customer

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Deloris Rountree Elizabeth City, NC

the electrician was great Crown Electric

3 years ago

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Senovia Diaz-herrera Norcross, GA

I needed their services once and it was fast and good

3 years ago

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Shannon Rodgers Jacksonville, AR

Easy to submit claims and get updates. Service has been great so far.

3 years ago

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Young Little Elm, TX

Teams responsables very fast and clearly.

3 years ago

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Judy Lake Mary, FL

Call for service and they were there the next day!

3 years ago

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Alberta Patterson Las Vegas, NV

Quick appointments and skilled technicians.

3 years ago

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Robert Davis Germantown, MD

Service, on-time maintenance . Follow-up is timely

3 years ago

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Lisa Carmona Las Vegas, NV

Tjey are responsive and send good contractors

3 years ago

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Verified Customer

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Michael Johnson sr Douglasville, GA

Didn't fix my electric fire place. Don't know why it doesn't work but it has power

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 27th, 2021

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Verified Customer

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Tony Sethi Centreville, VA

They are always on time ,trustworthy and excellent

3 years ago

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Tom fogarty Georgetown, TX

Had a pool problem over Labor Day Weekend and finally got it resolved

3 years ago

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Barb Biscan Orland Park, IL

They were prompt in answering my complaint.

3 years ago

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Anthony Paparo Boynton Beach, FL

They respond rapidly and send excellent repair persons

3 years ago

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Raymond Fujii Salem, OR

Contractor came on time and fixed heat pump the first time.

3 years ago

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Valerie Gordon Jonesboro, GA

Prompt, professional and courteous service

3 years ago

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Dena Wells

You guys do the best job when I call you to fix a problem.

3 years ago Edited January 10, 2024

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Verified Customer

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Christopher Olsen Fort Worth, TX

Didn't fix my problem and had me wasting money on service fees instead of proper diagnostic because they chose crappy companies.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 20th, 2021

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Verified Customer

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michael L Wallace

It is extremely hard to get in touch with a representative from the company. NOT GOOD

3 years ago Edited January 10, 2024

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Verified Customer

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Marsha Jackson, NJ

Great service prompt service courteous technicians

3 years ago

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Verified Customer

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Jack

Prompt responses and friendliness, easy to deal with

3 years ago Edited October 18, 2021

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Verified Customer

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Rachelle Bostic

I've had several different House whole appliances repaired and replaced. I saved alot of money with Choice Home Warranty!!

3 years ago Edited January 10, 2024

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Verified Customer

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Patrick Venturelli Cedar Lake, IN

Very good service tech. On time, and professional

3 years ago

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Eloisa Phoenix, AZ

I called in couldn't believe how fast they got me a appt

3 years ago

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Carolle Leferink Las Vegas, NV

Ordering repair was easy. Repairman was on schedule.

3 years ago

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Verified Customer

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Syed Hasan Garland, TX

I do not trust this service any more. They told me a lot when they wanted me to take their service but it was mjsguiding

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Verified Customer

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B jones Las Vegas, NV

Knowledgeable technician service went great

3 years ago

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Verified Customer

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Teresa Huerta San Antonio, TX

Multiple claims declined and don't feel repairs are a priority because set too far in the future.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 20th, 2021

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Verified Customer

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Kathy Plumage Billings, MT

Easy to work with. Quick response when I needed a repair.

3 years ago

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Verified Customer

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Denise Glendale, AZ

1st person came said a second opinion was needed. I had to after, calls and email to get a 2nd tech out. It still does not work right

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 20th, 2021

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Verified Customer

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Samira Achraf Tulsa, OK

Because they are honest and they are very nice to deal with

3 years ago

Choice Home Warranty Reviews