Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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bijesh shrestha Grovetown, GA

Scam artist. Sold me 3 year policy for two places I own. When it came to make a repair on the AC unit, they went through every trick to deny it citing catastrophic failure on the AC unit. That's why I bought the warranty. To cover for unforeseen circumstances. Thank you claim adjuster Nevada Rivers. U did your job. Now if I can warn everyone to stay away from Choice Home Warranty.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 31st, 2022

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Jocelyn Walters Minneapolis, MN

All I wanted was a home warranty for a year. The representative kept trying to upsell me. I told him over and over again that i wasn’t interested in anything more than a year because I wasn’t going to commit to a service for multiple years without any experience with this company as a first time customer. I asked, “are you listening to me?” And he got very aggressive and rude. He even gaslighted me like I was being irrational for telling to stop. Such a horrendous experience! Just awful. Ugh.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 31st, 2022

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Kevin Schwartz

Your service is incredibly difficult to deal with and slow in dealing with claims. I submitted a claim and it took two weeks for your team to find a contractor only after I had called to complain. While I was waiting for CHW to find a technician to do the work (it was subzero temperatures without working garage doors) you did mange to send me over a half dozen offers to extend my service. I would not recommend CHW.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 31st, 2022

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JD Fontana, CA

Kurt gave me a great deal on the 6 yr plan for my primary residence based on being an existing customer since 2017 with a rental property.

3 years ago

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Glenn Marshall Philadelphia, PA

Been on the fence about signing up but after dealing with staff an reading reviews Om happy highly recommend this great company 👍

3 years ago

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Nicole Harris Bessemer, AL

I have not had a claim in 14 months and all of a sudden when I did place a claim they are saying the water heater is not covered due to some exclusions! Well when you sign up all they tell you is that if it can't be fixed they will replace; however, they have denied the claim to replace. I was recommended to this company by a friend, but if we can't get this resolved quickly I will be cancelling this policy!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 26th, 2022

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Theresa Osani Palmyra, VA

I have never been so disappointed in a company. The system broke. Not my fault. I did nothing wrong. There was no amount of maintenance that could have prevented a 22 year old system to stop wot=rking. There was no previous damage. I expect this to be covered and soon. My family is suffering in the dead of winter freezing. My son is having health problems and my 80 year old father is not fairing well. Please make this right. Theresa Osani

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 26th, 2022

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sal sanchez Phoenix, AZ

Took over a week for my agent to call me back, missed an appt. i set up on their website with no apology, made me aware that it would take up to 3 weeks to get the money to replace the washer.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 26th, 2022

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Benita Medlock Amarillo, TX

Service technician was prompt and came within time promised. The the technician was courteous and efficient in getting work done.

3 years ago

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Armond Waters

Appreciated the promptness to my plumbing problem n the technician sent out was professional, courteous n knowledgeable n resolved the problem effectively,thanks.

3 years ago

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Victor Montanez Philadelphia, PA

I am very satisfied with Choice home warranty because respond very quickly to my emergency. I will recommend you to every one. Thanks

3 years ago

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Brian Collins Kansas City, MO

The contract reads "We are responsible for installing replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand or color." They did NOT replace my furnace with this in mind. The old furnace had a 2-stage burner and a variable speed fan motor. They replaced it with a unit that is a single-stage burner and has a single speed fan motor. The only thing that is close to matching is the efficiency, we had a 96% and they replaced it with a 95%. On top of all of that, it took them 11 days in the middle of winter to get it replaced.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Mr Kim Stockinger Colorado Springs, CO

I’m newly subscribed and I’m in my 30 day waiting period but so far I got a great deal on 3 years of service so 5 stars!

3 years ago

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Mohamed Bakhsh Columbus, OH

Service from this company is excellent. The company sent to handle the problem are kind and courteous and always seem to do a great job.

3 years ago

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Robert Irving, TX

They were unable to repair my fridge. The replacement offer was ridiculous. About 1/3 the cost to replace in about half of what a used fridge would cost. They were unwilling to negotiate and basically said the offer was good for 30 days after that it would go to zero.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 20th, 2022

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Steve Lamansky Collierville, TN

Scheduling an appointment with a service technician is always don quickly and the problem is corrected in a very timely manner.

3 years ago Edited January 26, 2022

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Adam Floyd Plano, TX

Choice is a middle man connecting the home owner to a vendor. Unfortunately, Choice does a poor job in selecting vendors and does nothing to really monitor them. I’ve been waiting for over 3 months for my shower and kitchen sink to be fixed. I have contacted Choice 3 times and the vendor 4 times. I have had similar problems with other vendors. Vendors will immediately sign up to fix the problem within the next 5-7 days. Then they reschedule for 2-3 weeks out. I’ve told Choice they are gaming the system, but Choice doesn’t care.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 19th, 2022

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mary e sembrat Danville, CA

Called for a quote and RALPH was wonderful. Choice Home Warranty was a referral from a friend and Ralph acknowledged that referral.

3 years ago

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Kathy Taylor Spring City, TN

Well, you are supposed to replace the dishwasher if it cannot be fixed but you are only giving us $246.00 toward a new dishwasher which only covers a third of the cost, not including installation which is another $190.00 plus $30.00 disposal fee. So you are not living up to the contract .

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 17th, 2022

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Mary Williams

The conversation with Richard K was very professional and informative. He was able to find a policy .and cost that best fit. our financial situation

3 years ago

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Jay Martinez Clovis, NM

My experience with choice home warranty has been nothing but a nightmare. Unprofessional customer service. They don’t seem to care about me as a customer. I filed claim over 2 months ago and I have had no tech come out. The technician they did have no called no showed twice and not one response from this company. I regret getting this company I will be switching back to American home shield. This company is a complete ripoff.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

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Tommy Toms Decatur, GA

My technician payment was $65 now its 85 no warning on the increase. Had to pay $85 for the heater technician to clean a flame sensor that took 15 minutes,Wow

3 years ago

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Debra Pulido

I like how fast they respond to claims. The companies they work with have been exceptional and I have not had any complaints.

3 years ago

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Robert Lubbock, TX

Pleased with CHW response to my refrigerator claim. Disappointed in the settlement offer. CHW offer based on a wholesale value which they could replace the fridge, not the retail value I have to pay. Doesn’t seems to be a fair exchange.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 11th, 2022

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Kathy Taylor Kernersville, NC

Misrepresent. No mention of electronic not being covered. Thermostat is part of a heat pump. Without it how can the pump work. No problems with Choice up until now. So with that being said we will probably move on to another home warranty company. One that doesn’t leave out the little parts. Didn’t even get a copy of policy. Also would be nice to talk to real person and not through text messages.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 11th, 2022

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Mildred Clark

Very satisfied , job welldone and professional they gave me a time to arrive and was here on time . Installed elecric fixtures outlets.

3 years ago

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Nancy Clinton New Egypt, NJ

Once again I am very pleased with the quick response back from Choice Home Warranty My heating unit was fixed the very same day .

3 years ago

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Terrie Davis Leavenworth, KS

The response to get a service person to my home to fix hot water tank was very quick.choice home warranty is TOTALLY IMPRESSIVE!

3 years ago

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Julie Wineland

Do not go with this company! I'm 79 years old, my furnace went out. They sent thier repairman who was great. He checked my furnace, turned it off because it was putting out carbon monoxide. He told me not to use it. I live in Northwest Indiana which is very cold right now. They denied fixing the furnace at all and denied a new furnace even though my furnace was dangerous. Don't waste your money!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Keith Hale Chicago, IL

Yes I'm a disabled senior I called yesterday to sign up and talk to a gentleman did take your warranty out but I wasn't impressed with him all he seemed to be interested in which getting my credit card number he asked me numerous times about that because I kept asking about questions and he tell you okay now can I have your credit card number I mean you know he was very unprofessional and I'm still considering whether I'm going to stay with you or not

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 11th, 2022

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John Munro, PhD Waynesboro, PA

Responsive but the co-payment of $85 is high. Not sure what is covered by the insurance at this level. Does the co-payment cover the entire cost of the visit?

3 years ago Edited May 9, 2025

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Victoria Phillips Fort Worth, TX

I've been paying my warranty for a few years now and NEVER needed service until this week. My claim was denied. So disappointing to have to pay out of pocket for the full repair. What's the point of your "home warranty " service?

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Clarence Sprick Sugar Land, TX

We had a plumbing issue that we called about. The appointment was set up and the plumber arrived as promised. He was professional and thorough.

3 years ago

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Amy Walstra Bartlesville, OK

The response time of when we called and when the tech scheduled was very quick. He communicated very well the day of the appointment and was very professional.

3 years ago

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scott Lakewood, NJ

Was flat out lied to from Home Choice Warranty salesman about other home warranty coverage and tried to use high pressure sales tactics. The salesman was very disrespectful and untruthful with the information he provided. Don’t know how other people feel however being lied to before they event have any of your money is a bad way to try and start a relationship with someone. Do your homework before you commit to anything with this company.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 11th, 2022

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Carolyn Davis Mabank, TX

When I filed my claim they responded really quickly with setting up the technician to come out and i was very pleased with that.

3 years ago

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Mark H Columbus, OH

Overall, it doesn't seem like much of a warranty after paying the membership fee, service call fee and minimal rebate on any replaced appliances ... Id just assume save the money and pay cash for any appliance repairs/replacements

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 3rd, 2022

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Cedar Creek Frankston, TX

The technician was super and very professional. The rating is based on previous technicians/companies and especially the horrible experience with the home office representatives.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 3rd, 2022

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shirlene showell Crofton, MD

The response to my problem was immediate (((less than 24 hours and technician was prompt and skilled. Solved the problem during the nvisit.

3 years ago

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Sequilla Ford Mobile, AL

I'm very unhappy with the services this company performed. I am dealing with a problem from April that has cost me more problems because my claim was denied when I suppose to have a free septic cleaning a year. Now I have to deal with Mold, Mildew, change carpet in my master bedroom. I have my elderly mother, newborn baby, and my toddler having to live in this environment.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 30th, 2021

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Mary Jean Rittierodt

Plays with her service on our furnace repair

3 years ago Edited December 28, 2021

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Mrs Peterson Dallas, TX

I had to wait 10 day to get service. You assigned 2 companies for the repair that never even showed up. After many phone calls on the 10 day you assigned a plumber that came and did a fantastic job, but why did it take so long and 2 bad vender assignments. Your customer service department was slow to assist and just kept repeating the company line " just give it 24 hours" When the temp is below freezing sand you have no hot water all you want is an accurate time table for the problem to be fixed. I had to lose 2 days from work waiting for service people, who never showed up or even called

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 28th, 2021

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James Timms Newark, OH

When my forced air gas furnace failed, it took over 3 days to get heat back on in my home. As the outside temperatures were in the low 20's every night for these 3 days, this time to repair is totally unacceptable. When I we sold the warranty I was told that Choice Home Warranty has 24/7 service and that is what I expected. I think 24 hours of down time is acceptable, but that never happened. Once I got a service technician on site he solved and repaired the failure very quickly.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 28th, 2021

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Charles Stypulkowski Apopka, FL

We had our dishwasher go out and Choice Home Warranty handled everything quickly and the technician who fixed it was excellent.

3 years ago

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Debbie Lake Villa, IL

I’m not happy with Choice Home Warranty At All, I had to make a claim on my dishwasher and what they’re offering me is not enough to cover a new dishwasher at all……. I’m so disappointed with this company and I’ve been with them for years!!!! I’m definitely going to look for another Home Warranty Company and on Facebook I’ve seen all the complaints but I never thought it was as bad as people said it was but I actually found out for myself so now I can share my experience on Facebook to!!! Very Disappointed Customer!!!!!!! Thank You For Asking

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 28th, 2021

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debra vogelsang Apache Junction, AZ

Kevin my technician was awesome came and diagnosed the problem and fixed it. Making the claim was very easy what choice home warranty.

3 years ago

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Greg Matthews, NC

Great quick service. They had a tech out to service our dishwasher days before Christmas. Unfortunately one of the parts are on back Oder.

3 years ago

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Robert Milner Sterlington, LA

My claim was denied. CHW said that since the heater was not the main source of heat for my house it wasn’t covered. But it is the only source of heat for the addition on my house. I have appealed their decision and am waiting for a reply so I really hope they realize their mistake and make it right.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Mike Dinh Baton Rouge, LA

Please don’t sign up for a contract with Choice Home Warranty! You only ask yourself troubles when doing business with them. They don’t provide a good service, you claim will take up to a month for a technician to come to your house. They won’t give you a full refund when you cancel your contract. I have been told I will get my partial refund in 30 days but it have been 6 weeks I got no refund from them. I would never recommend anyone to CHW to anyone.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In a recent review of your policy, our records show that you called to cancel your policy on November 9, 2021. The refund was processed back to the credit card we have on file November 10,2021 at 10:56 AM EST. We regret losing you as a customer.

Dec. 20th, 2021

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DAVE HORSCH Merrimack, NH

First time with Choice Home Warranty, heard good things and good reviews, so with a special offer i made my decision to go with you folks.

4 years ago

Choice Home Warranty Reviews