Fluent Home: Read 1,129 User Reviews From Real Homeowners

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Daryl Guei Gatineau, QC

Good service but must reduce time on the hold

2 years ago

Reply from Fluent Home

Hello Daryl, Thank you for the amazing review. We are working on our hold times and appreciate your feedback. Thank you again for the amazing review!

Feb. 15th, 2022

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Tom Steinbach, MB

The person I had on the phone was wonderful

3 years ago

Reply from Fluent Home

Hello Tom, Thank you for the 5 star review. We are proud to know our agents have been so helpful. If you ever need assistance please reach out to us at 855.238.4826. Look forward to hearing from you!!

Nov. 3rd, 2021

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Jen Burnaby, BC

Kaitlyn was empathetic and understanding, even though I am discourahed with my fluent product, the people are nice.

3 years ago Edited September 28, 2021

Reply from Fluent Home

Hello Jen. Thank you for taking the time to write this review. What can we do to make your Fluent experience better?

Sep. 29th, 2021

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Jamel Burgess Topeka, KS

Customer service is very helpful when you need to talk out an issue.

3 years ago

Reply from Fluent Home

Thank you Jamel for the awesome review!! Appreciate knowing our staff is helpful!! Thank you for being part of the Fluent family!!!

Sep. 23rd, 2021

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Chris Wright Calgary, AB

Handled my question well and in a great manner

3 years ago

Reply from Fluent Home

Hello Chris thank you for the amazing review. We would like to thank you as well for being part of the Fluent family!!

Sep. 24th, 2021

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Melinda Simon Dallas, TX

BEWARE!! There is A WRITTEN Thirty Day Notice to end contract or it will be restarted for a least another year

3 years ago

Reply from Fluent Home

Hello Melinda. I am sorry to hear you had a bad experience. How can we correct this for you? We would love to hear from you. Please call us at 855.238.4826. We would love to turn this into a positive experience for you!!!

Sep. 24th, 2021

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Kara Di. Thompson, MB

Always awesome friendly service, reliable.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Kara! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 17th, 2020

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Kash St. John's, NL

Bad customer service experience. Confusing contracts. Faulty equipment that they will try to oversell. False promises.

4 years ago

Reply from Fluent Home

Hi Kash, thank you for your review. We're sorry to hear that you've had a bad experience! We're going to messgae you directly to see how we can help!

Feb. 27th, 2020

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CHRISTOPHER FINCH

They are near impossible to cancel once your contract is up. Apparently a manger must be in for you to cancel

5 years ago

Reply from Fluent Home

We are sorry to hear about the trouble you had, we were unable to locate your file, but if you still need assistance, please send an email to . Thank you!

Feb. 18th, 2020

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Nini New York, NY

The security system for home safety that is easy to install

1 year ago Edited June 20, 2023

Reply from Fluent Home

Hello Nini,

Thank you for the wonderful review! We appreciate you taking the time.

Nov. 20th, 2023

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Aaron Calgary, AB

Ashrita did a great job and was very helpful

1 year ago

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Dwayne Pickett Camrose, AB

Very help full with service any knowledgeable

1 year ago

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aastaley Spokane, WA

Very proficient customer service. Thank you Katie.

2 years ago

Reply from Fluent Home

Hello Aastaley, Thank you for the 5-star review!!! We will make sure Katie knows they were mentioned in this review!! Thank you again for this awesome review!!

May. 6th, 2022

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Helm Edmonton, AB

Bradley was very helpful and attempted to find our issue in different ways.

2 years ago

Reply from Fluent Home

Hello Helm, Thank you for the amazing review! We will make sure Bradley knows he was mentioned in this review! Thank you again for sharing how we helped you and for the amazing review!!!!!

Mar. 8th, 2022

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John Lubina Portland, OR

Bradley was patient and followed up with me.

2 years ago

Reply from Fluent Home

Hello John, Thank you for the 5 star review! I will make sure Bradley knows they were mentioned in this review! Thank you again for the amazing review!!

Feb. 15th, 2022

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Jennifer Boyce Winnipeg, MB

Dave was really friendly they gave me a lot of options

2 years ago

Reply from Fluent Home

Hello Jennifer, Thank you for the 5 star review!! I will make sure Dave knows he was mentioned in the review! Thank you again for your amazing review!!!

Feb. 15th, 2022

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Kim Halladay Red Deer, AB

Friendly and pleasant, understanding and knowledgeable.

2 years ago

Reply from Fluent Home

Hello Kim, Thank you for your 5 star review! We appreciate you taking the time to share what you love about us here at Fluent! Thank you again for the amazing review!!!

Feb. 21st, 2022

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Steve Cartier Sherwood Park, AB

Olivia was really great and represents Fluent very well!!

2 years ago

Reply from Fluent Home

Hello Steve, Thank you for the 5 star review!!!! We will make sure Olivia knows they were mentioned in this review!!! Thank you for sharing how our customer loyalty agent was able to help you out and create a positive experience with us here at Fluent! Thank you again for the amazing review!!!!

Feb. 21st, 2022

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Dahlia Coulter Meridian, ID

Aimen was very kind and a pleasure to talk to.

2 years ago

Reply from Fluent Home

Hello Dahlia, Thank you so much for the 5 star review!!! We will make sure Aimen knows they were mentioned in this review. Thank you so much again for the amazing review!!

Dec. 10th, 2021

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Susan Tostenrude Vancouver, WA

Mandy P was a great help in getting our system set up!

2 years ago

Reply from Fluent Home

Hello Susan, Wow, Thank you for the 5 star review.!! We will make sure Mandy knows she was mentioned in this review! Thank you for sharing the experience you had with us!! If you ever need assistance please reach out to us at 855.238.4826. Thank you again for the amazing review!!

Nov. 29th, 2021

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Val Gorbatyuk Sainte-Agathe-des-Monts, QC

Great app. Gives control of all actions and provides full history up to 50 activities.

3 years ago

Reply from Fluent Home

Thank you Val for you amazing review! Thank you for allowing us to know you love using our app!! Thank you for being part of the Fluent family!!

Sep. 23rd, 2021

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Johnny rotten Amhertsburg, ON

Technical support is awesome to deal with!

3 years ago

Reply from Fluent Home

Thank you Johnny for your amazing review! We love hearing that our Technical support team is helping with issues!!!! Thank you for being part of the Fluent family!!!

Sep. 23rd, 2021

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Audrey Milam Decatur, GA

Good customer service from Viola. She was very pleasant.

3 years ago

Reply from Fluent Home

Hello Audrey Milam. We appreciate you taking the time to write this review! We are thrilled to hear that you have had a great experience with Viola. Thank you for choosing Fluent!

Sep. 29th, 2021

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Michael Mcgarity Pahrump, NV

Automatically renewed for 3 years. Terrible customer service.

1 year ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Michael. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Sharon Red Deer, AB

Poor experience with customer service today

4 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. If you could please give us a call at 855-238-4826, or send us an email with more details so that we can look into this further for you, that would be much appreciated! Thank you for your time, and we hope to hear from you soon!

Apr. 8th, 2020

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Sue Bossier City, LA

This company sucks! 30 min on hold and sensors going off all the time.

7 years ago

Reply from Fluent Home

Hi Sue - thank you for your feedback. Fluent recently discovered and we are working through our reviews. Please contact our office at 855.238.4826 for further assistance.

Feb. 21st, 2020

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Douglas Terry Saskatoon, SK

The best of the customer service provided by Olivia.

2 years ago

Reply from Fluent Home

Hello Douglas, Thank you for your review! We will make sure Olivia knows they were mentioned! If you ever need assistance please call us at 855.238.4826. Thank you again for your review!!!

May. 6th, 2022

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Mike Patterson Edmonton, AB

Horrible company but Becky F is very easy to deal with.

2 years ago

Reply from Fluent Home

Hello Mike, I am sorry you had a bad experience. We are thankful you did have a positive experience with Becky! We would love the opportunity to turn this experience into a positive experience for you! Please call us at 855.238.4826. Look forward to hearing from you!

Apr. 11th, 2022

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Steve Noseworthy Airdrie, AB

If your system goes down they are terrible

2 years ago

Reply from Fluent Home

Hello Steve, I am sorry you had a bad experience. How can we turn this into a positive experience for you? We would love to hear from you! Please call us at 855.238.4826.

Nov. 30th, 2021

Fluent Home Reviews