Fluent Home: Read 1,129 User Reviews From Real Homeowners

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Trevor Stinson

Horrible company. READ THE CONTRACT AND DONT LISTEN TO SALES REP. I was told something VERY different by the sales person than what I actually signed. Make sure you have everything in writing and don’t answer ANYTHING on the phone unless totally clear in the contract. Long contracts, poor equipment, terrible customer service and an 80% of remaining contract cancellation fee! Don’t make the same mistake I did and stay clear of this company.

5 years ago

Reply from Fluent Home

Hi Trevor - thank you for your feedback. Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Colleen McCullough

Terrible company. Discriminated against my elderly folks, got my 89 year mother to sign a 5 year contract. As well, they violated private property with a sign clearly stating " no soliciting" for this purpose, in a seniors village. Over 30 emails sent, phone calls, attempts. Very poor business, and customer service. Cannot make headway with this company. I would recommend to never sign anything with this company.

5 years ago

Reply from Fluent Home

Hi Colleen- thank you for your feedback. Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Rena Rio Rancho, NM

I was told that I was signing up for a two year contract, two years later I'm ready to cancel the contract because the cameras ( main reason for getting the system) are worthless. I'm told that I signed a 60 month contract. Ridiculous!! I asked how much it would be to buy out of it, and they want a ridiculous amount of $2600. The equipment they installed in my home isn't even worth $500. Stay away!!

5 years ago

Reply from Fluent Home

Hi Rena - thank you for your feedback. Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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M. Mack Douglasville, GA

I would STRONGLY suggest that if anyone from this company contacts You, do NOT sign up with this company. Initially I had several call backs concerning faulty equipment. My last issue has lasted more than 11 days...customer "service" is HORRIBLE! They are 'novice" at best! It's NOT worth the headache and if I could I would rate Fluent a -5! Stay away from this company, its NOT worth it.

5 years ago

Reply from Fluent Home

Hi M.Mack - thank you for your feedback. Fluent has recently discovered and are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Tak Houston, TX

Terrible experience. The tech came and installed the product and none of the products worked. We called tech support/customer service who could not resolve this issue. We asked if we could cancel but we couldn't and were committed to a 42 month contract. We are now stuck with a security system that does not work paying $50 for the next 40 months. Please do yourself a favor and not sign up for this awful company.

6 years ago

Reply from Fluent Home

Hi Tak- Thank you for your review! Fluent has recently discovered . We are currently working through our reviews. Should you still need assistance, contact us at 855.238.4826.

Feb. 21st, 2020

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paul wolfe Kansas City, MO

The sales person knocked on the door and said they were not selling anything, just trying to save me some money on my adt bill. Door was clearly marked no soliciting. They purposely lied to gain entry to my home. They give a 3 day cancellation agreement and on day 4 will not help you at all. you are locked into a 5 year contract that you don't want and they have stolen your adt equipment. Power was hooked up on an extension cord in basement and left on floor, open access to water and a fire hazard!!!!!

6 years ago

Reply from Fluent Home

Hi Paul, thank you for your feedback. We're sorry for the delay in responding. Fluent has recently discovered and we are working through our reviews. Should you need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Michael McGrath

I am locked into a 60 month contract. They came to my door at night and within minutes I had their system and was writing a letter to my current company ADT telling them to never contact me again. They left no paperwork, including a copy of the contract I had signed. When I switched over to Xfinity to get a much better deal, I called Fluent and was informed of the 60 month contract. Then they sent me a copy of the contract and sort of apologized for not giving me one over two years ago.

6 years ago

Reply from Fluent Home

Hi Michael, thank you for your feedback. We're sorry for the delay in responding. Fluent has recently discovered and we are working through our reviews. Should you need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Ireen

This is the worst alarm system company ever! I don't even think it deserved my 1 star! They could not even refund me for cameras since everything wad off wireless internet, however where I live we could only get satellite so the alarm system did not work as well.. when explained this to agents their answer was "nothing they could do". The customer service is rude and unfriendly and not helpful. We will never recommend this company to anyone.

6 years ago

Reply from Fluent Home

Hi Ireen, thank you for your feedback. We're sorry for the delay in responding. Fluent has recently discovered and we are working through our reviews. Should you need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Charline Cobbs Topeka, KS

I had a individual from Fluent Security contact me about switching my service. He was very rude and scary. After his pitch and I stated that I would like to think about it, his remark was "what's there to think about, the only problem I see you have is with me." I was shocked and knew at that moment I could be in danger. His whole attitude changed. He had the Fluent shirt on and information for the presentation. When I asked for his business card was when he made the personal remark.

6 years ago

Reply from Fluent Home

Hi Charline, thank you for your feedback. We're sorry for the delay in responding. Fluent has recently discovered and we are working through our reviews. Should you need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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corlis crawford Cleveland, OH

Jay F your the best. We were having issues with our panel. Talked us through some trouble shooting, got us back up and running

9 months ago

Reply from Fluent Home

Hello Corlis,

We're thrilled to hear about your experience. Thank you for the wonderful review.

Feb. 26th, 2024

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Brendon McIntyre Regina, SK

John from customer support was very helpful with setting up new sensors today. System was having communication issues and a battery problem I wasn't happy about, but it was quickly resolved

1 year ago

Reply from Fluent Home

Hello Brendon,

We're so glad to hear about your experience with John. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Kathleen Thompson

Had a chat with Bradley, one of your techs, and he did a wonderful job of solving our problems with new monitor panel. Very polite and clear instructions to follow.

2 years ago

Reply from Fluent Home

Hello Kathleen, Thank you for the 5 star review!!! We will make sure Bradley knows they were mentioned in this review!! Thank you for letting us know how we were able to resolve the issue you had been having!!!! Thank you again for the amazing review!!!!

Mar. 3rd, 2022

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JSoTs Sherwood Park, AB

Contacted Mandy P with customer service. She was amazing to deal with, was extremely pleasant and patient. She did an amazing job taking care of all the requests I needed.

2 years ago

Reply from Fluent Home

Hello! Thank you so much for the review. We are so glad to hear that you had a great experience with Mandy! Thank you for choosing Fluent Home!

Dec. 22nd, 2021

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Marilyn Coolidge, AZ

We've had Fluent Home for almost 6 years. The service is excellent and they have a very responsive technical support. We feel safer knowing they are watching out for us

2 years ago Edited November 13, 2023

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you had a great experience with these agents and have found all of our agents to be professional. Thank you for choosing Fluent Home!

Nov. 25th, 2021

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Annie Jackson Fort Worth, TX

Technical support Dylan was a great help had been having problems with my kitchen door monitor he told me what to do so I wouldn’t have anymore problems

3 years ago

Reply from Fluent Home

Hello Annie, Thank you for the 5 star review!!!! I will make sure Dylan knows you mentioned him! Thank you for sharing what you loved about your experience! If you need help in the future please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 27th, 2021

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Doran Westlock, AB

Dylan was great, quick to help, easy to talk to and understand. It was not a fun ordeal going thru the website but at the end of the day my issues were solved

3 years ago

Reply from Fluent Home

Hello Doran, Thank you for the 5 star review!! Thank you for sharing what our agents are able to do!! I will make sure Dylan gets kudos for his customer service skills!!

Nov. 3rd, 2021

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J Klassy Edmonton, AB

Had a great convo this morning with Dylan. Got the main bug fixed right away, and he helped navigate a wifi issue. Super happy with fluent and its people!

3 years ago

Reply from Fluent Home

Hello J Klassy. We appreciate you taking the time to write this review! We are thrilled to hear that you have had a great experience with Dylan. Thank you for choosing Fluent!

Sep. 29th, 2021

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Gaye Williams Grande Prairie, AB

Ashrita was very helpful! I had two issues and she corrected both. I appreciated her patience, persistence in solving a system difficulty and her pleasant customer service.

3 years ago

Reply from Fluent Home

Thank you Gaye for the 5 star review!!! I will make sure Ashrita knows she was mentioned in the 5 star review!!!! Thank you for being part of Fluent!!!

Sep. 23rd, 2021

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Cindy Borgel Galahad, AB

Monica was my helping me with my account and she was so helpful. Very patient and easy to understand. I was a little disappointed in the wait time in which it took Fluent to call me back.

3 years ago

Reply from Fluent Home

Hello Cindy Borgel. We appreciate you taking the time to write this review! We are thrilled to hear that you have had a great experience with Monica. Thank you for choosing Fluent!

Sep. 29th, 2021

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mary dracos Beaconsfield, QC

Mandy P was very helpful with my issue regarding my alarm panel. We went step by step in resolving the problem. Thanks to Mandy P, all is working well.

3 years ago

Reply from Fluent Home

Hello Mary,
Thank you so much for your review, and thank you for being such a great customer! We really appreciate the feedback.
Fluent

Aug. 11th, 2021

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Verified Customer

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Wendy Spruce Grove, AB

Mandy was terrific today while we installed the new radio module. A long session, but she had super patience and instructions as we worked through the situation.

3 years ago Edited January 10, 2024

Reply from Fluent Home

Hello Wendy, WOW! Thank you for the 5 star review!! I will make sure Many knows she was mentioned in you review!! Thank you for sharing your experience and what we were able to do for you!! Thank you again for the amazing review

Nov. 6th, 2021

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Janet Lowe

Can’t contact anyone to cancel service. Doorbell cam has never worked. Tried to cancel auto payment from bank and failed. It’s like dealing with loan sharks!

6 months ago

Reply from Fluent Home

Sorry for any inconvenience you've experienced. Please contact us at (855) 238 4826 to address your concerns.

Jul. 31st, 2024

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Verified Customer

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Pamela Ruschman Covington, KY

Everything works great. No issues at all.

1 year ago

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Verified Customer

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K Wright Denver, CO

There is usually a delay in getting service if a technician has to come to the site.

3 years ago

Reply from Fluent Home

Hello K, I am sorry you had a bad experience. How may we turn this into a positive experience for you. We would love to hear from you. Please call us at 855.238.4826.

Nov. 4th, 2021

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Verified Customer

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Eva Miller Cleveland, OH

Dependable and I can trust their security

3 years ago

Reply from Fluent Home

Hello Eva, Thank you for the 5 star review!!!!! We appreciate you taking the time to share what you value. Thank you again for the amazing review!!!

Nov. 4th, 2021

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Verified Customer

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Barry Campbell

Always responsive to any security problems

3 years ago

Reply from Fluent Home

Hello Barry, Thank you fr the 5 star review!!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Diana Spokane, WA

They have always been professional and courteous

3 years ago

Reply from Fluent Home

Hello Diana, Thank you for the 5 star review!! Thank you for sharing that our staff are professional and courteous!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Why?

They do what they promised in a timely and efficient manner

3 years ago

Reply from Fluent Home

Hello Why?, Thank you for the 5 star review!!! Thank you for taking the time to share what you love about Fluent!! Thank you again for this amazing review!!

Nov. 6th, 2021

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Verified Customer

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clayton

Always there to help with problems and techs will stay with it until resolved.

3 years ago

Reply from Fluent Home

Hello Clayton, Thank you for the amazing review!! We appreciate you taking the time to share what you value in the services we offer!!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Dale Beatty

The price is high for what you get otherwise customer service is good

3 years ago

Reply from Fluent Home

Hello Dale, Thank you for the amazing review!! Thank you for sharing and taking the time to write this review. Please call us at 855.238.4826 if you ever need us!!

Nov. 6th, 2021

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Verified Customer

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Ronald Ignacio

Reliable. Friendly staff. Knowledgable technicians.

3 years ago

Reply from Fluent Home

Hello Ronald, Thank you for the 5 star review!! We appreciate you taking the time to share what you love about us at Fluent!!! Thank you again for the amazing review!!

Nov. 6th, 2021

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Verified Customer

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Penelope Brown Dayton, OH

Great customer service and very economical

3 years ago

Reply from Fluent Home

Hello Penelope, Wow thank you for the 5 star review!!! We appreciate you taking the time to share what you love about us!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Mike Toledo, OH

Courteous and good response in solving problems

3 years ago

Reply from Fluent Home

Hello Mike, Wow thank you for the 5 star review!! Thank you for taking the time to share what you love about our services! Thank you again for the amazing review!!

Nov. 6th, 2021

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Verified Customer

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Elizabeth Schwartz Piqua, OH

I cancelled almost a year ago because it wasn't working right and they wouldn't cancel my services so still paying for something I don't have.

3 years ago

Reply from Fluent Home

Hello Elizabeth, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826.

Nov. 4th, 2021

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Verified Customer

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Sherryle Guze

They always respond immediately with any alarms or issues.

3 years ago

Reply from Fluent Home

Hello Sherryle, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Norma Stobbe

They always responded when my alarm went off

3 years ago

Reply from Fluent Home

Hello Norma, Thank you for the 5 star review!!! Thank you for sharing what Fluent has been able to do for you!!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Irene Smith

They have been helpful when I had questions and issues.

3 years ago

Reply from Fluent Home

Hello Irene, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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James Loomis Portland, OR

Overall, Fluent is good. I have had little trouble with the system.

3 years ago

Reply from Fluent Home

Hello James, Thank you for the amazing review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! If you ever need assistance please call 855.238.4826!!

Nov. 6th, 2021

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Verified Customer

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Kay daines

Pleasant to deal with. Always accessable.

3 years ago

Reply from Fluent Home

Hello Kay, Thank you for the 5 star review review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Brady

Very helpful. Always patient with any issues. Very good alarm system

3 years ago

Reply from Fluent Home

Hello Brady, Thank yo for the amazing review!! Appreciate you taking the time to share what you value in what Fluent has to offer!!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Andy Ball

System hasn’t worked since our move to Ont.. Constant dead batteries, can’t leave doors open for a breeze, can’t wait to end my service!

3 years ago

Reply from Fluent Home

Hello Andy, I am sorry you had a bad experience. We would to discuss this with you and turn this into a positive experience! Please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Dean Nichols Wenatchee, WA

System works fine and help is just a phone call away!

3 years ago

Reply from Fluent Home

Hello Dean, Thank you for the 5 star review!!! Appreciate you taking the time to share what you value in what Fluent has to offer!! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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joyce knipfer Dayton, OH

Every time there has been a issue, they call me right away.

3 years ago

Reply from Fluent Home

Hello Joyce, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Jerry Toledo, OH

Send emails quickly when something is wrong

3 years ago

Reply from Fluent Home

Hello Jerry, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Judy Blackwood Sandusky, OH

They are very helpful if I have a problem

3 years ago

Reply from Fluent Home

Hello Judy, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Ken Minty

No better nor any worse than any other security company. Service is slow and mediocre. Billing is always prompt.

3 years ago

Reply from Fluent Home

Hello Ken, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Nov. 6th, 2021

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Verified Customer

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Cathy Urlacher

I have been waiting over a year for a discounted rate which I was told I would get as a long term customer

3 years ago

Reply from Fluent Home

Hello Cathy, I am sorry you had a bad experience. How can I correct this for you? We would love to discuss your account with you! Please call us at 855.238.4826. Look forward to hearing from you!

Nov. 6th, 2021

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Verified Customer

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Dewey Colorado Springs, CO

It works great. It is easy. I never have a problem with it.

3 years ago

Reply from Fluent Home

Hello Dewey, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Anonymous Toledo, OH

Sometimes it works and sometimes it doesn’t but I like the price and the stuff is reliable.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have found the service to be reliable and inexpensive. If you have had any issues, I would like to invite you to give us a call at 855-238-4826 and we would be happy to assist you with getting that taken care of. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Angel Youngstown, OH

I feel protected on my own. They answer any questions or concerns.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that our service has helped you to feel protected. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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