Fluent Home: Read 1,130 User Reviews From Real Homeowners

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Verified Customer

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Dorothy

Always there and ready to help and answer any questions you may have

3 years ago

Reply from Fluent Home

Hello Dorothy, Thank you for the 5 star review!! We appreciate yo taking the time to let others know what you enjoy about Fluent!! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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dan pargas Peoria, AZ

Representative Tech Mr. H was very insightful and knowledgeable in the business of Fluent Alarm Company!

11 months ago

Reply from Fluent Home

Hello Dan,

We're thrilled to hear about your experience. Thank you for the wonderful review.

Feb. 26th, 2024

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Tessa Andrews Quinlan, TX

I spoke with John, he was very patient and was so nice to work with installing my door sensor. I love my security team!

11 months ago

Reply from Fluent Home

Hello Tessa,

We're thrilled to hear about your experience. Thank you for the wonderful review.

Feb. 26th, 2024

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Joey Wardell

This is the last company you want to get in bed with, you'll be stuck in a lifetime commitment you can never get out of. I HATE doing business with companies like this and would do anything reasonable to get out of working with them, but they are trying to force me into a situation to call them in APRIL OF 2026. Great service.

11 months ago Edited February 2, 2024

Reply from Fluent Home

Hello Joey,

Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.

We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.

Thank you for your feedback.

Feb. 26th, 2024

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Daphne Fitzgerald

Phone to cancel service and spoke with Jae and he has me fixed with a new panel coming and contracted for 5 more years. Thank you Jae!

1 year ago

Reply from Fluent Home

Thank you, Daphne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

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Reuben U Saskatoon, SK

First almost impossible to get hold of a customer service representative on hold no call back. Terrible customer service, when trying to discuss ending my contract the person hung up on me so I guess if they don’t want to talk to only way is to withhold payment then maybe they’ll want to discuss closing a contract. Would not recommend this security company to anyone.

1 year ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Reuben. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Dillon7550 Montreal, QC

Jae with fluent tech support was very helpful, solved my issues in a very reasonable time frame, friendly and professional!

1 year ago

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Barbara Hyatt Reno, NV

Totally awful company. Their system is faulty, they won't fix anything, the only type of service they provide is lip service, they continue to make you pay for their "service" even though you're not getting any, and they hold you to a contract they won't honor themselves. They say they have a good reputation with the BBB. Check that out; there are many complaints, and the company won't do anything when the BBB contacts them. Avoid Fluent at all costs!

1 year ago

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Connie Ulshafer Deer Park, NY

Worst service ever, sold a system they cannot service in a timely fashion. They do not keep tech avail. in the cities they service they have to travel in so if you need a tech do not expect it to be serviced in a timely manner. At the posting of this it has been 2 wks already and still no tech and they cannot tell me when I will get one out to fix the panel.

1 year ago

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Gary Pate Salt Lake City, UT

Wonderful interaction with Fluent, first call to order, set up security system and the install. Installer, Mark did a great job. Thanks, Gary.

1 year ago

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C Co Sherwood, AR

Jae never gave up, he was very professional. I almost gave up. Jae said take you time I'm not in a hurry. Thanks for helping me.

1 year ago

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Kat Rader Las Vegas, NV

BUYER BEWARE! Fluent is unfortunately not the company they once were. I signed up with them nearly 5 years ago and they were one of the best in the market, but now…absolutely horrible! Terrible customer service, ridiculous turn around times when service is needed, etc. My only saving grace is my sales rep is awesome and still helps me…thank god for Adam!

2 years ago

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Donna Cornejo

Fluent lied to me from the beginning and there was nothing I could do about it because I was stuck in a contract. Then they are having someone else take over billing. They charged me twice within a week. Never even let me know. I thought someone hacked my bank account. I am not under contract anymore and trying to cancel service and they won't let me for another 30 days. Stay away from Fluent. I didn't like ADT,but they were better than Fluent! Only gave 1 star cause I didn't have any other option

2 years ago

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Carol Epp Edmonton, AB

Wish I would have read the reviews before I ever got mixed up with Fluent Security - they extended a contract with an expiry after 60 months - but now they are saying they need to add on a prior contract so guess what I am paying for an additional year. NEVER NEVER NEVER use this company for anything. They are crocks etc. They do not even protect in case of alarm, I had a break in and they didn't even call the police. GREAT JOB FLUENT

2 years ago

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James Morrison Burlington, ON

I have been with fluid for 10 years. I never once set the alarm. Pretty much used it for the fire aspect of it. Anyways I called to cancel my services in October and was treated so poorly by a retention rep who says his name is pedro. He hung up on me and now I am still waiting for over 3 weeks now to see if I qualify to cancel my service. They are a complete joke. Hands down worst customer service experience ever.

2 years ago

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Spencer Johnson Sparks, NV

Constantly had false alarms. Customer support was horrible. Took us months to cancel the contract. Their team never came to remove the device but told us not to tamper with it lest we incur a damaged equipment fee. Low battery alarms and non function alarms began to go off every 5 minutes day and night. Tried to get customer support. Literally was on hold for 70 minutes on two separate occasions before I just ripped the unit out of the wall. Horrible company and I never felt any safer with the system in place.

2 years ago

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Dan Bourdages Calgary, AB

It worked fine when in place, however when contract is up, they make it very hard to cancel and DO NOT put a stop payment as it will effect credit rating (The Customer service agent told us, even after contract completion) Cancelling with this company is the hardest thing you will do. Their requirements are ridiculous in this day and age of Technology. Also do not recommend their customer support during cancelling services as they are rude and actually laughed at my wife for wanting to cancel. I highly do not recommend this company and will inform my friends and coworkers of the poor service.

2 years ago

Reply from Fluent Home

Hello Dan, please give us a call at 855-238-4826 so we may discuss this further.

Aug. 24th, 2022

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Nsa443 Edmonton, AB

Norman was the gentleman who came to fix my system. Professional, detailed, and fixed it like he was fixing it for his own house. Thanks Norman!

2 years ago

Reply from Fluent Home

Hello Nsa443. We appreciate you taking the time to write this review! We are thrilled to know that you have had a great experience with Norman. Thank you for choosing Fluent!

Aug. 5th, 2022

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tammy pelletier Calgary, AB

Ank, was my tech , absolutely professional, polite, knew his stuff , wonderful encounter & conversations with him Highly recommend

2 years ago

Reply from Fluent Home

Hello Tammy Pelletier. We appreciate you taking the time to write this review! We are thrilled to know that you have had a great experience with Ank. Thank you for choosing Fluent!

Aug. 5th, 2022

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James Sherwood Park, AB

Horrible customer service would be kind. Spoke with an agent who constantly talked over us, argued assumptions, belittling comments (saying anyone knows anything about a contract)… The equipment is ancient. Deception with contract renewal, such as not putting statements in the contract such as a contract renewal date actually means an extension on the original date of the contract. There is more…

2 years ago

Reply from Fluent Home

Hello James. I am sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you can give us a call at 855-238-4826, we would be more than happy to assist you. We look forward to hearing from you!

Jun. 21st, 2022

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B Flam DeSoto, TX

By far the worst alarm company I have ever dealt with, you cant just let contract expire, you cant call 45 and 30 days out to let them know that you will not renew, no you have to give them 30 days written notice, If you forget AUTOMATIC RENEWAL so you are stuck with them for another 3 years if you like them or not it does not matter, the service is average, once someone signs a contract their goal is to lock you in forever, I have hired Vivint and ADT, had no trouble leaving after contract expire, but with these guys Lots of problems, do youself a favor and stay far awar from this company.

2 years ago

Reply from Fluent Home

Hello! I am sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you can give us a call at 855-238-4826, we would be more than happy to assist you. We look forward to hearing from you!

Jun. 21st, 2022

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Crystal Himes Tallahassee, FL

I wouldn't even give them a star of I could help it. I have had my contact for 7 years with this company and I wanted to terminate my service because I sold my house. Apparently, i called 3 weeks too late. I now have to pay for the rest of the year, they would not consider cancelling despite being a customer so long. Were unhelpful when I had issues with the service too. The worst part was having to call 3 times before I got the answer. No one knows what they are doing and their customer service is a joke.

2 years ago

Reply from Fluent Home

Hello Crystal. I am sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you can give us a call at 855-238-4826, we would be more than happy to assist you. We look forward to hearing from you!

Jun. 21st, 2022

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Travis Cromwell Portland, OR

Fluent did a 3 year auto renewal on my contract without my consent. They also downgraded the service from using cell towers to Wi-Fi, again without my consent. I moved out of my house and now I am giving two options. Offer the service to the new homeowners, I will not do that do that as I do not wish this company on anyone. Or buy out my contract. In addition the service was terrible. Anytime something broke it was either never repaired or repaired months later.

2 years ago

Reply from Fluent Home

Hello Travis, I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust please call us at 855.238.4826. Look forward to hearing from you!

May. 6th, 2022

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Heather m Florence, KY

They came to set up our home security system and it was great. He took the time to explain everything and answer any questions we had.

2 years ago

Reply from Fluent Home

Hello Heather, Thank you for the 5-star review!! We appreciate you taking the time to share what you like about our services and agents!! Thank you again for the amazing review!!!! Thank you for being part of the Fluent family!!!!

Apr. 22nd, 2022

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Chuck Merkich

Horrible customer service! Will take your money while supplying no service. Couldn't get anyone out to fix their system yet continued to take their payment for it, even though they knew it wasn't working and that they couldn't get anyone out to try and fix it for over a month out. First guy that they did send out didn't even bring his equipment. They refused to refund my money even though their junk equipment didn't work. Go find a better company for your home security needs.

2 years ago

Reply from Fluent Home

Hello Chuck, We are sorry you had a bad experience. We appreciate you taking the time to write this review! We would love the opportunity to turn this experience you had into a positive experience!! Please call us at 855.238.4826. We look forward to hearing from you!!

Apr. 3rd, 2022

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Roy Stanforf Buda, TX

The availability of customer and tech services are great! Wish there was a quicker turn around for the time it takes to a tech to the residence.

2 years ago

Reply from Fluent Home

Hello Roy, Thank you for the 5 Star Review!!! Thank you for sharing what you value about the services we provide! We appreciate you taking the time to write this amazing review!!!!!!

Mar. 25th, 2022

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kim krafft Yerington, NV

Don't use this company!! I recently moved my parents to an Assisted Living Facility. Fluent refuses to release them from their contract without "Proof" that they can no longer live alone in their home. This is illegal and none of their business. I provided Fluent with a letter from the assisted living stating the dates they'd moved in and Fluent still demands a reason for why they are no longer able to live alone in the home and refused to cancel the contract without an explanation. This dispute is ongoing. Don't use Fluent Home for your security needs!

2 years ago

Reply from Fluent Home

Hello Kim, I am sorry you had a bad experience, We do require documentation to validate proper protocols are followed. With the assisted living we do need documents provided stating that it is a on site 24/7 care facility meaning without this facility your parents cannot survive independently as well as require a complete dependency on the facility. We would love to work with you to resolve this issue. Please call us at 855.238.4826. Look forward to hearing from you.

Mar. 18th, 2022

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Aena Cruz Saskatoon, SK

excellent, very satisfied and thankfully to Ian who helped me how to shutdown my security gadgets. He is very customer experienced and very patient person. Awesome giving a clear instruction.

2 years ago

Reply from Fluent Home

Hello Aena, Thank you for your review! We will make sure Ian knows they were mentioned in this review. Thank you for taking the time to write this reply! We are happy you had a good experience!

Mar. 17th, 2022

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D Amith Brandon, MS

Sold our home moved to another state I’ve been harassed ever since despite paying almost 9 months without even having their service they continue to demand payments stating that it was our job to sell the remaining year of the contract to the buyers of our home last time I checked I don’t sell security systems for fluent continue to harass and call I’ve never seen such desperation from whats suppose to be a reputable company

2 years ago Edited March 15, 2022

Reply from Fluent Home

Hello D Amith, I am sorry you had a bad experience. Were you offered opportunity to transfer account and equipment to home you are in now? As for if did not want to keep system we could do a Transfer of ownership all we need is first and last name of new home owner contact information and a email address. We would love to be able to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!

Mar. 15th, 2022

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Thomas Wudkevich Calgary, AB

My experience has not been good. We had a fire and our security system was destroyed.. After one year the still have no solution. So with that in mind I cancelled my service which has no expired. Three months later the are still taking money. Despite me not wanting to talk to the resolution department they will not cancel until the resolution department reviews my account. So I am now paying for two security companies.

2 years ago

Reply from Fluent Home

Hello Thomas,

We are sorry to hear you are dissatisfied and about the situation with the fire at your residence. We pulled up your file and see that we spoke to you several times regarding your situation, and we provided you with several options. We had let you know that the cost of your equipment would be claimed under your insurance claim. Unfortunately, we did not receive any documents from you. Your written request to cancel was received in February, and your account will be closed by the end of the month. Thank you!

Mar. 7th, 2022

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A Stacey

4 hours agoNEW Theives! DO NOT EVER USE FLUENT! EVER! this company is terrible! I have an email confirmation from December to cancel my account. I've been told several times now that I'm cancelled with them. STILL getting billed every months ( 3 months straight now) and email and text alerts about their products. their customer service is a nightmare and the products they give for security are low end. As well as forcing me to provide batteries for all the devices at install time. DO NOT use this company they just want tonstealnyphr money and provide minimum to no services! terrible !

2 years ago

Reply from Fluent Home

Hello A Stacey, I am sorry you had a bad experience. We would love the chance to turn this into a positive experience for you! Please feel free to call us at 855.238.4826. Look forward to hearing from you!

Mar. 3rd, 2022

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Kris Andreae Melfort, SK

DO NOT use this company!!! We CANNOT get rid of them. They have sent us to collections after over 6 months of of trying to deal with our account, that they transferred to new home owners. The new owners didn't sign a contract, but Fluent provided them service and billed them anyway!!! They are trying to hold US responsible! DO NOT get involved!!!!!

2 years ago

Reply from Fluent Home

I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust. I have created a task for an agent to contact you about this situation.

Apr. 18th, 2022

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Susan Makinda Atlanta, GA

GOOD LUCK TRYING TO CANCEL! I have had a horrible experience with this company. When you sign a contract, they make if almost impossible to cancel even when your contract expires. I am om Week 3 calling customer service to cancel and they keep saying someone will call you in 3-5 days but no one calls. I have nevee seen a company that will keep charging despite numerous calls asking to cancel. This is unethical and there are many others out there that are having the same issue. Let me cancel my serivice Fluent! Never seen a company with such practices.

2 years ago

Reply from Fluent Home

Hello Susan, I am sorry you had a bad experience. We would love the opportunity to turn this into a positive experience! Feel free to call us at 855.238.4826. Look forward to hearing from you!

Feb. 21st, 2022

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Jennifer Prescott, WA

I signed a 5 year contract. In the fine print it says it automatically renews. Be careful! My system doesn't even work because it's too old. The 3G technology is going away. They won't let me cancel my contract unless I buy it out. So basically, I'm paying $60 per month for a useless system. They said I had to pay an additional $700 to get a working system until my contract runs out with no exceptions. Wish I had never got roped into this terrible company. They get ya for life!

2 years ago

Reply from Fluent Home

Hello Jennifer, I am sorry you had a bad experience. As for the 3G we are trying to reach out to all our customers as fast as we can to get this upgraded. We would love the opportunity to turn this into a positive experience! Feel free to call us at 855.238.4826. Look forward to hearing from you!

Feb. 21st, 2022

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chris Lloyd Lexington, KY

They took advantage of my 75yr old mother and sold her system while she had ADT. They promised to pay off ADT, but did not. She paid ADT 400.00 to end contract. 1 year later she was placed in a nursing home out of state and then 1 more year later her home was sold. Fluent at first cancelled the contract BUT then reversed course and decided not to cancel. They continue to auto deduct money from her account which will be zero in 2 months. They are only concerned with money I would not recommend this company.

3 years ago

Reply from Fluent Home

Hello Chris, I am sorry you had a bad experience. We would love to discuss and correct this for your mother. Please feel free to call us at 855.238.4826. We look forward to hearing from you!

Feb. 21st, 2022

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Yolanda Lindo Stockton, CA

Poor customer service and customer support, faulty equipment, I am a paying customer right now but can not get anything resolved. My alarm was triggered and had my neighbor to check my house and Fluent rep called an hour later.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration when having issues with equipment. We would be more than happy to help in any way that we can, please feel free to reach out to us by phone at 855-238-4826 or by email using support@fluenthome.com and any agent will be happy to speak with you. Thank you!

Dec. 22nd, 2021

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Angela Karsky Hargill, TX

Their equipment installation is terrible. They lie to you. They do not let you get out of your contract even after you complete your part.. automatically renewed even though I had contacted them multiple times. Automatically for 3 years!! When I talked to the people to cancel before my contract was up, nobody said my cancellation had to be in writing.. They gave me a phone numbers and email addresses but nobody said that.. slime of a company. ..

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are sorry to hear that it has not been a good one. We can certainly understand your frustration in a situations such as this. However, the automatic renewal is something that is written into the signed agreement and is available for a customer to review. If you would like to discuss this further, please feel free to contact by phone at 855-238-4826 or by email using support@fluenthome.com. Thank you!

Dec. 22nd, 2021

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yash sharma Milton, ON

I have been a customer for 4 years, and I'm on month-to-month billing. I called up a few times to upgrade my system and reduce the cost of monthly charges but was never considered by the company. I have signed up with another security company now and Fluent is giving me hard time canceling my month-to-month contract after repeated phone calls and emails with a written request to cancel my services. It seems to be a money grab situation. Highly Disappointed. Will never recommend. them to anyone

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. We can certainly understand your frustration in a situation such as this. There is unfortunately a process that we are required to follow in reference to the termination of an account. If you would still like to discuss this process further or any other questions or concerns you may have, please feel free to give us a call at 855-238-4826 and any agent would be happy to speak with you. As well you can reach out to use by email using support@fluenthome.com. Thank you!

Dec. 22nd, 2021

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Eunice Wanjiru Peguis, MB

I had a great experience with Fluent until I had to suspend my service while I was renovating my house. They made my experience a living hell. They kept charging my credit card for 7 months that I didn't use their service. They played the cat and mouse game and FLUENT told me to talk to API and API told me to talk to FLUENT. Long story short I got frustrated and cancelled my service. Customer service long holds on the phone line are quite frustrating too. For a company that charges so much you'd think they will have better customer service. Please STAY AWAY.

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustrations with a situation such as this. It does appear that we have sense had the opportunity to speak with you and take steps to resolve this issue. If you would like to further discuss this, please feel free to give us a call at 855-238-4826 and any agent would be happy to speak with you. Thank you!

Dec. 22nd, 2021

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Abby Atkinson Denver, CO

Fluent has great customer service and an amazing service! I’m so happy to have a home security system I know is reliable.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have had such a good experience with our service and staff. Thank you for choosing Fluent Home!

Dec. 7th, 2021

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William Romer Omaha, NE

We have had the system for over 3 years now. We have now moved to a new location where we don't need a security system. Every time I try to cancel the old contract, I get either no response, or nothing happens. I just want to pay off the contract and be done with Fluent. They are the worst people to deal with. The people we sold the house do not want to take over the contract, so here we sit, just making payments.

3 years ago

Reply from Fluent Home

Hello William, I am sorry you had a bad experience. We would love to opportunity change this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!

Dec. 1st, 2021

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Miles Partington Vancouver, BC

Thank you to Tech Support Zia. Was super patient and resolved the panel issue on our system. She went above and beyond.

3 years ago Edited November 29, 2021

Reply from Fluent Home

Hello Miles, Thank you for the 5 star review!!! We will make sure Zia knows she was mentioned in your review! Thank yo again for the amazing review! We are here if you need us! Please call us at 855.238.4826.

Nov. 29th, 2021

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jai paul Strome, AB

I have had this product for 39 months paying 82$ a month and we find we dont need it any more the cost is to high in this day. When we signed they called and said they would give us a camera we find out the camera is worth 100$ and does not work at night so i tried to get out of this the guy says i have 21 months left 1722$ get out of contract any idea how to get out?

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration of having a large early termination fee, however this is something that is written in the agreement signed between Fluent and the customer. If you have been having issues with a camera or any other pieces of equipment, we would be more that happy to assist in resolving anything possible. Please feel free to contact us by phone at 855-238-4826 to speak with our technical support team. Thank you!

Nov. 23rd, 2021

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Maria Hassan Coachella, CA

I'm not a happy customer . The service is horrible. They don't answer the phone. They make you wait a long time. I've been renewed automatically for another 5 years because I didn't cancel within 30 before the expiration of the contract. They forced you to keep paying the monthly fee even though the system is not updated and the service is horrible.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We can certainly understand your frustration in a situation such as this. Unfortunately, the auto renewal and terms involved in ending the service are written in the agreement signed between your self and Fluent. If you are having issues with the service or the equipment, please feel free to contact us by phone at 855-238-4826 or by email at support@fluenthome.com and we would be happy to assist. Thank you!

Nov. 23rd, 2021

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Bob Sturgeon Rockwall, TX

I had a terrible contact with a guy name Eric.....I am retired and wanted to cancel my system and I called several weeks before my end date and was told I need to call back in the the month before my end.....I did and Eric told me I had to put it in writing 30 days before my end date.....I was not told that by anyone and I can not cancel......What a terrible way to do business and I will notify as many people as I can to avoid your company.....Glen S

3 years ago

Reply from Fluent Home

Hello Bob, I am sorry you had a bad experience. How can we turn this into a positive experience for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 17th, 2021

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Daniel Cushing Cartersville, GA

Fluent is a terrible alarm company. The service was adequate, when it was working. You are only allowed a small amount of storage space for videos a month that was usually filled up within a week. Was told I could cancel the service when I moved out of the country only to return home 2 years later to find out they had sent my account to collections and alerted the credit bureau.

3 years ago

Reply from Fluent Home

Hello Daniel, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 3rd, 2021

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G Anderson Vancouver, WA

They are easy to contact.. Dylan was very helpful with getting our alarm system back to operating correctly. He gets a 5 star rating from us

3 years ago

Reply from Fluent Home

Hello G, Thank you for the 5 star review!!!!! We are happy to know Dylan got you system working for you! I will make sure Dylan knows he was mentioned and that he receives kudos!!!

Nov. 3rd, 2021

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shawn donnelly Calgary, AB

Horrible. Half the time equipment doesn't work. They change billing datewith no notification causing charges. Now we have to move where we cannot use the service. I was more than will to pay a penalty and they come back with i have to pay entire contract. In this day & age they should be willing to work with a customer for a resolution especially since I am sure many have had to move and not be able to use the service. A cash grab!

3 years ago Edited March 24, 2022

Reply from Fluent Home

We are so happy for your review. We will make sure Megan knows you mentioned her awesome customer service skills!

Sep. 23rd, 2021

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Leeann McLaughlin Ludwigshafen am Rhein, RP

The security system works effectively. HOWEVER beware of there contracts. You are locked in. My contract was for 5 years. It ended I was told I could cancel at anytime. I attempted to cancel via phone wasted 2 hours on the phone on 2 separate occasions. The 3rd time I was told I had to give written notice. I did this. THEN they say the cancellation has to go through a review process that takes 30 days so I will be billed again. They are sneaky. Don’t sign any contracts with them. Terrible customer service.

3 years ago

Reply from Fluent Home

Hello Leeann so sorry to hear your experience wasn't awesome. What can I do to make it right? Please do not hesitate to call us at 855.238.4826. We would love to help you get this resolved!

Sep. 23rd, 2021

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Teddy1 Denver, CO

This company sold my 76 year old brother a system. He was never able to connect it in the FIVE YEARS he has had it. We have called this company 10 times since February to cancel his contract. To date, it has not happened. His contract states that he can cancel it after 5 years by sending a letter to the company. This is DECEPTIVE because it does not provide an address, nor is there one provided on the website under contacts. He is now 81 and moving into assisted living. What the hell are we supposed to do?

3 years ago

Reply from Fluent Home

Hello Teddy so sorry to hear your experience wasn't awesome. What can I do to make it right? Please call us at 855.238.4826. We would love to hear from you and resolve any issues you may still be having!

Sep. 23rd, 2021

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