Fluent Home: Read 1,131 User Reviews From Real Homeowners

star star star star star_border

Barbara Heller Grass Valley, CA

Casey did a great job representing fluent he was personable he was friendly he was knowledgeable I have to say he has a very high rating in my book blew it on the other hand I’m not so impressed with the company itself and their policies and their sometimes lack of communication because I have made several phone calls in the past never did hear a response from anyone finally heard somebody sent me a called me and said he was sending me an update and I told him I wanted to cancel anything having to do with that is I can only send you the updated equipment you do what you want to do with it and I couldn’t tell you his name but I was not impressed with him so I got the new piece of equipment whatever it was it was still in the envelopeI was in the envelope and I left it there in the entryway because I did not know what to do with it and no one said what you do with it and so when I was having other difficulties with Fluent and they finally got in touch with you about scheduling for someone to come this nice young man Casey showed up took care of the issue here at the house and I like I said he gets a five star rating glued on the other hand I only gave you four because of him so that’s my input

3 years ago

Reply from Fluent Home

Hi Barbara!

We're so glad to hear you had such a great experience with Casey! I would like to reassure you we're looking into this, and are in the process of updating our Call Center to ensure all customers are assisted in a timely matter. If there's anything else we can assist with, kindly let us know!

Oct. 4th, 2022

star star star star star

Jim AB

Our power was off for 24 hours. We had to phone Fluent to ask how to turn off our system because it kept beeping. They were friendly and helpful. When the power came on, our system did not come back on, so we called Fluent again. Chris was so helpful and patient. He had us take pictures and send to him so he could access the problem. He sent us back a picture and walked us through all the steps we needed to do to fix the problem. We were happy to get everything fixed in a timely manner.

4 years ago

Reply from Fluent Home

Hello Jim, Thank you for the 5-star review!! We will make sure Chris knows they were mentioned in this review! Thank you for sharing about your amazing experience and what you loved about the service you received! Thank you again for being a part of Fluent home!!

Apr. 30th, 2022

star star star star star_border

Beth wiebe Saskatoon, SK

The initial quoting process with Fluent was quite simple. They were able to provide a quote based off of the existing equipment with the ability to adjust for changes upon install. In hindsight, it would have been beneficial to have a tech come on site to complete an assessment or complete a video assessment of each location to ensure readiness for installs as we did encounter some issues/road blocks along the way. Booking the installs took very little time and I was impressed with how quickly we could arrange to have the new system installed. The tech completing the installs was very knowledgeable and was able to adapt to most of the changes required and did discuss options and ideas for any issues that arose. I was pleased with the service and Fluent's willingness to ensure that any issues were rectified and that we were happy with the service and the installs in the end. We have a bit more to go before we are fully set up, but look forward to working with Fluent and their system going forward.

4 years ago

Reply from Fluent Home

Hello Beth, Thank you for amazing review!! Thank you for sharing what you love about our services and customer experiences you have had with our company. Thank you again fro the amazing review!!

Dec. 7th, 2021

star star star star star

Emad LaSalle, QC

We have called many times and not getting to the root of the problem to fix it. Today, talking with Chris was the best experience ever. He took care and is still working on our account to ensure complete satisfaction every step of the way. If you can have many Chris’s at Fluent, customer service will always be a charm and delight as we had from the beginning to the end with him. Thank you Chris for all the heart you put in this situation that we have been struggling with in the last few months. We greatly appreciated it.

4 years ago

Reply from Fluent Home

Hello Emad, Thank you for the 5 star review!!! We will make sure Chris knows he was mentioned in this review! We love hearing how our agents have helped our customers. If you ever need assistance please reach us at 855.238.4826!

Nov. 29th, 2021

star star star star star

Anthony Scalzo Woodbridge, ON

We had a malfunctioning digital door lock that would no longer accept codes or controlled remotely. I was concerned it would take a week or so to replace. Zia was able to correct the problem based on simple instructions for us to follow as she did her magic remotely, the digital door lock was functional once again. She also corrected one of our video cameras that would go off line .

4 years ago

Reply from Fluent Home

Hello Anthony, Thank you for the 5 Star review!!!! We love hearing about what our customers love about our services that we provide. If you ever need assistance please reach out to us at 855.238.4826.

Nov. 2nd, 2021

star star star star star

Patricia Cordwell North Las Vegas, NV

I was having a problem with my alarm panel and called for help. Kaitlyn call me back and talked me through what I needed to do. As it turns out I need to replace the bad battery. She gave me step by step directions on how to remove it and sh’s ordered me a new one. She was very patient with me as I am not very good at electronics. She is very professional, polite and pleasant to talk to. I was very pleased with the call and the help she gave me! She is amazing!

4 years ago

Reply from Fluent Home

Hello Patricia, Thank you for the 5 star review!!!! Thank you for letting us know what we did to make you happy and sharing it so others can see!!! I will make sure Kaitlyn gets Kudos!!

Nov. 3rd, 2021

star star star star star

iamkayoko Mississauga, ON

I have fluent security system for my business ( restaurant) location. So convenient, easy to use there is app for your system to review footage or watch live 24/7quick and reliable. I love that I can get support if needed and customer service is A1 especially the last person who help me literally so professional went beyond my expectation. he needs a raise & bonus did everything he could remotely calm manner kept positive energy even through a 3 way call with one of my employees.

4 years ago

Reply from Fluent Home

Thank you for the amazing review!!! Would love to know the agents name so we can pass on a Kudos!! Thank you for being part of the Fluent family!

Sep. 23rd, 2021

star star star star star

Anne Dancy Colorado Springs, CO

Although I am frustrated with the Fluent Company, I am very impressed with your employee named Amanda. She dealt with my situation in a professional manner. She was courteous and patient. She always responded promptly to my emails. I appreciated her kind manner with a situation that could have become contentious. I hope her efforts can be acknowledged in some way.

4 years ago

Reply from Fluent Home

Hello Anne,
Thank you so much for your feedback. We are glad you had a good experience.
Thank you for being a great customer!
Fluent

Aug. 11th, 2021

star star star star star

Connie & Chris Bzdel Regina, SK

Mandy P was very helpful and patient with me while she tried to resolve my problem when the smoke alarm went off. She did not get upset with me when I did not know what to do with the monitor. She walked me through every step and worked with me for almost an hour until the problem was resolved. It would be nice if more people were as patient and dedicated as she is. Good work Mandy P. Thanks a million!

4 years ago

Reply from Fluent Home

Hello Connie & Chris,
We are so glad you had a great experience. We appreciate you leaving a positive review.
Thanks for being a great customer!
Fluent

Aug. 11th, 2021

star star star star star

Kaye Notarianni McDade Arvada, CO

I have had a wonderful experience using this company. The company has been very kind and understanding in my circumstances and were willing to help me in any way they could. They helped me with a couple of different scenarios in order to for me to have options to choose from. I never felt hurried or rushed. I was never treated like I was a "voice" on the phone, nor felt like I was just a number. I highly, highly recommend this company! They greatly calmed my fears during a difficult time in my life.

5 years ago

Reply from Fluent Home

Hello Kaye, Thank you for the amazing 5 star review!! We appreciate you taking the time to let us and others know how you enjoy our services!! Thank you for being part of the Fluent family!!!

Sep. 24th, 2021

star star star star star

Phyllis Swayze Kingsport, TN

I'm phyllis Swayze, recently i worked withMichael from Fluent and we love our update. He gave us two medical pendants with an outdoor camera we can use on our smartphones. We are very happy with our switch to fluent. Michael was very helpful and took his time to make sure we understood everything. I would reccomend Fluent to anyone looking g for a good security company.

5 years ago

Reply from Fluent Home

Thanks so much for the review, Phyllis! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Aug. 25th, 2020

star star star star star

Nana LeahD

I feel safe having this system. I can also have Alexa or Siri set my system which is awesome. I like that it texts me or husband if there is a problem. I can’t see being with another company. Many have tried to trick me into changing by saying they were with Fluent (going door to door) saying they are having a special and was sent. I know it’s a lie with their old Fluent shirts and another company hat. Like I would let them in. Please. I called the first time. Now I send them on their way.

5 years ago Edited January 10, 2024

Reply from Fluent Home

Hello Nana, Thank you for the 5 star review!!! We appreciate hearing how our customers enjoy our services! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

star star star star star

Tammy Magee Windsor, ON

I like the very good feeling of feeling secure in my home and my home.being safe when I am away .I also like the staff they have been very helpful and understanding and been patient with me. Even though I have been not so nice myself and for that I apologize .I would also like to say ty for being there doing ur job and keeping us all safe .and ty to the young lady I spoke to today for being a very sweet person and easy to talk to

6 years ago

Reply from Fluent Home

Thank you for your review, Tammy! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 6th, 2020

star star star star star

Justin O'Sullivan McMinnville, OR

I have now engaged Fluent multiple times for various customer service requests including the original installation and it has been a stellar experience every time! I just worked with Becky who was able to find the part I was looking for and make a very simple process for shipping it out to me and I'm incredibly happy with how fast and simple it was.

6 years ago

Reply from Fluent Home

Thanks so much for the review, Justin! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 24th, 2020

star star star star star

Steven Zalcman Bethesda, MD

Your technical support rep Mr. Tylor P is without question the most affable, professional, and knowledgeable tech rep that I have dealt with in more than 35 year of home ownership in seven major US metropolitan areas. He answered each and every one of my questions succinctly and in a fashion that a 73 year-old luddite could readily comprehend. He also effortlessly walked me through resetting our panel's connectivity, including its communication with our WiFi. He is a true gem and your company and its customers are truly fortunate to have such a stellar employee!

6 years ago

Reply from Fluent Home

Hello Steven, We are happy to hear you had such a great experience with Tylor! He is an amazing addition to our team and we are happy to have him! If you have any other questions or concerns please reach out to us at 855-238-4826. Thank you for being a part of Fluent, Have a great day!

Mar. 17th, 2020

star star star star star

Karen Vache Spokane, WA

Agent fully disclosed that they were not a part of my prior security company, but rather I would be going with a different company and would need to cancel my prior service. The installer actually worked for Fluent and was locally based. He made sure I fully understood how to use the system. Two days later my sales person showed up to make sure I was comfortable with all the features and that I knew how to use the app. He even brought a little gift as a thank you. No complaints here.

6 years ago

Reply from Fluent Home

Thanks for the great review Karen! Please let us know how we can ever be of assistance!

Feb. 18th, 2020

star star star star star

Terry

I was skeptical after reading the reviews, however I asked a couple of my neighbors who had Fluent for quite some time now and they all seemed to be genuinely happy with the service. The sales representative that came to my door was upfront and honest. Answered all my questions and gave me time to think about it. After doing some research and shopping around Fluent did offer me the best deal for what I was looking for. The equipment has been working great! Overall I am happy with my Fluent system.

6 years ago

Reply from Fluent Home

Glad to hear it Terry! If you ever need assistance, just give us a shout!

Feb. 18th, 2020

check_circle

Verified Customer

star star star star star_border

jennie Nickolls Lorain, OH

Customer service people are not always helpful we did have a great experience with one representative who went out of his way to help us and keep us as a customer.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Bruce Peacock

Never had to use any of their services. Their App worked intermittently. 3 hours after alarm went off due to power failure received a phone message that was not understandable. They do know how to collect money. Emailed and called to cancel account. Was told account was closed but still withdrawing money from my account. Phoned and was told they needed a written request to close account. Then another cash withdrawal. After two and a half months finally put stop payment on account then received paper work that account was closed previous month.

4 years ago

Reply from Fluent Home

Hello Bruce, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Justin Dayton, OH

The company lied repeatedly. We were told we were on a set contract length, and when we tried to cancel it, we were lied to that it was cancelled. Then it was renewed and we had to pay for it for another year or pay the years cost in early termination. The app never did half of what the company promised it would. When the sensors started to go bad, the company wouldn't come out to replace batteries or replace sensors that had broken.

5 years ago

Reply from Fluent Home

Hello Justin, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Gwen Salyer Marion, OH

Talked to them about not renewing my contract. Never once mentioned if I didn't notify them 30 days in advance that my contract renewed for a YEAR!! They could send customers a notice in an email so you would know. They don't want to remind you, because they only care about the money, not the customers. Now some contracts renew for 3 yrs and some for 5 yrs! I think there a low life company.

5 years ago

Reply from Fluent Home

Hello Gwen, I am sorry you had a bad experience. We would love the opportunity to correct this for you! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 4th, 2021

check_circle

Verified Customer

star star star star star

Jerry Dayton, OH

Can't think of any negatives. I am called when there is a false alarm and all information needed is requested by the Fluent representative.

5 years ago

Reply from Fluent Home

Hello Jerry, Thank you for the 5 star review!!! We love hearing what our agents have done and what our customers value in our services!!!! Thank you for taking the time to write this amazing review!!!

Nov. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Theresa

Customer experience is horrible. To upgrade you have to resign long contracts. But tech changes too fast for 5 years to be logged in. Calling asking for some help to reduce my contact there was zero wiggle room, nothing. I asked to speak to his boss and he insisted he is has high as I could get. Total BS. So now I am stuck with a bill for a system I hate and don't use. I have taken everything out and put my own system in. Unless you really have a need for system monitoring, just set up your own. TSC does 12 pmts for things. See BBB reviews too. Horrible and condescending responses.

5 years ago

Reply from Fluent Home

Hello Theresa, I am sorry you had a bad experience. How can I correct this for you? Please call 855.238.4826. We would love to hear from you!!!!

Nov. 6th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

larry Junction City, KY

They do call most of the time when it goes off but can't get them to come out and replace a sensor can't get them on customer service do not tell you everything about the service. Can't stop the service. Don't like them will not recommend to anyone

5 years ago

Reply from Fluent Home

Hello Larry, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

check_circle

Verified Customer

star star star star star

DEEPAK CHAITANYA

Excellent products & service. I’ve been a user for 7 years and have never been disappointed at all. It’s reliable and worth it

5 years ago

Reply from Fluent Home

Hello Deepak, Thank you for the 5 star review!! Thank you for sharing what you value in the services we offer!!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jake m

Worst investment I ever made. The cameras are not as clear as they said they would be. After sales service is quite slow. Sales and people are nice just not happy with the product. I have 2 $75 cameras that Ive had no issues with, none I've had 2 robberies and these cameras have helped nothing!

5 years ago

Reply from Fluent Home

Hello Jake, I am sorry you had a bad experience. We would love to correct this for you. Please call us at 855.238.4826. Look forward to hearing from you!!

Nov. 6th, 2021

check_circle

Verified Customer

star star star star star

Dan Adrian

If we set off the alarm we could count on them phoning or talking to us on the alarm so we felt safe knowing they were monitoring

5 years ago

Reply from Fluent Home

Hello Dan, Thank you for the 5 star review!!! Appreciate you taking the time to share what you value in the services we provide!! Thank you again for the amazing review!!!

Nov. 6th, 2021

check_circle

Verified Customer

star star star star star

Anna Hoople

Their cost is reasonable, they respond very quickly, they have provided us with great service when there are technical issues.

5 years ago

Reply from Fluent Home

Hello Anna, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

check_circle

Verified Customer

star star star star star

Val

I’ve had two floods in the past 10 months and if it wasn’t for the water alarm going off, I would have had more damage than I did.

5 years ago

Reply from Fluent Home

Hello Val, Thank you for the 5 star review!!! Appreciate you sharing how Fluent was able to help you!!!! Thank you again for the amazing review!!!

Nov. 6th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jean

We were tricked into signing for another five-year term. I signed on an iPad for what I thought was approval for a service call, but way above the spot for the signature was an agreement to extend the contract. We never received a digital copy of that until we tried to cancel the original contract.

5 years ago

Reply from Fluent Home

Hello Jean, I am sorry you had a bad experience. How can we correct this fro you? We wold love to discuss this with you and turn this into a positive experience!! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Bob

We are constantly having issues with the hardware. When you call Customer Service, they are always there to help, but I find they are not proactive to let us know if there is an issue with our system. We had 3 months where we paid for monitoring but our system wasn't syncing with them and no one alerted us to that.

5 years ago

Reply from Fluent Home

Hello Bob, I am sorry you had a bad experience. Thank you for sharing the positive experience you have had as well. We would love to turn your whole experience into something positive!!! Please call us at 855.238.4826. We look forward to hearing from you!!!!

Nov. 6th, 2021

check_circle

Verified Customer

star star star star star

Linda wood

Anytime I need answers they were always able to answer my question or if they didn’t know right away they would get back to me with the answer

5 years ago

Reply from Fluent Home

Hello Linda, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lorne Walters

Cause there wasn't a 0! I was talked into changing from ADT to Fluent for better service--what a mistake. I pay almost $50 for an outdated system. A few years ago, Fluent came to my door offering a lower rate not telling me I was locked in. 1 1/2 years I changed my internet cable from Shaw to Telus. Telus offered me home security but when I went to cancel Fluent, I was told it would be $2500 payout (what a joke). POOR customer service, constant problems, on the phone for hours trying resolve problems after being on hold for hours. NOT A HAPPY CUSTOMER !!

5 years ago

Reply from Fluent Home

Hello Lorne, I am sorry you had a bad experience. How can we correct this for you? We would love to hear from you! Please call us at 855.238.4826.

Nov. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Jack Holden Valier, MT

They make it almost impossible to get out of the contract with them. I've been a customer for 8 years and they tried to tell me they had a recording of me renewing. I told them to prove it and then was told oh yeah we can't find it. Then since I hadn't cancelled 30 days before auto renewal they wanted me to pay the full year. Do not do business with this company!!!

5 years ago

Reply from Fluent Home

Hello Jack. I am sorry you had a bad experience. How can we correct this for you? We would love to discuss you account with you! Please call us at 855.238.4826.

Nov. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Arthur Mitchell

Have bunch sensors off, not sure why, changed all batteries, still nothing . Can't alarm cause glass break sensor front door sensor and back window? Also o2 sensor bang it and no alarm goes off. Do they do nothing when they must see its never alarmed? I pay for nothing I guess. Then to pay a tech to come out is plain dumb I pay enough already for nothing.

5 years ago

Reply from Fluent Home

Hello Arthur, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! We would love to hear from you and troubleshoot the technical issues you are experiencing! Pleas call us at 855.238.4826.

Nov. 6th, 2021

check_circle

Verified Customer

star star star star star

Willie Woods Spokane, WA

Always receive a call when alarm goes off. Feel very safe knowing that I have this system and help is the way if needed.

5 years ago

Reply from Fluent Home

Hello Willie, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

check_circle

Verified Customer

star star star star star

Roger

Monitors my alarm status 24/7 on a real time basis. The Control Center calls my home phone number when there is an alarm.

5 years ago

Reply from Fluent Home

Hello Roger, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ben Mooresville, IN

After having to deal with their customer service, I don’t have many nice things to say about them. They were not very receptive to our needs. You are on hold forever to speak with someone. I waited forty five minutes. They need to overhaul their renewal contacts. It is not fair to hold someone accountable to a five hundred dollar fee after they have been a customer for five years and they want to cancel their service because of a medical condition when they have to move out of their house.

5 years ago

Reply from Fluent Home

Hello Ben, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 8th, 2021

check_circle

Verified Customer

star star star star star_border

Titus Dayton, OH

They should do more with doorbell cameras but all their stuff is reliable. Besides having to put in a battery one time, I haven’t had to do anything.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have found the equipment to be reliable. If you would like to discuss how we can improve in reference to the doorbell, please give us a call at 855-238-4826 and we would be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 8th, 2021

check_circle

Verified Customer

star star star star_border star_border

Steve Kalispell, MT

Support has issues. I can’t get anybody to come out here. If they do show up they don’t have the batteries to replace the ones that need replacing. It works except for the issues.

5 years ago

Reply from Fluent Home

Hello Steve, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 8th, 2021

check_circle

Verified Customer

star star star star star

Carolyn Rockport, IN

When the alarm is turned on, I don’t have to worry. I feel secure. I never have any problem with it. It always works good.

5 years ago

Reply from Fluent Home

Hello Carolyn, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

check_circle

Verified Customer

star star star star star

Joan Richmond, KY

Can’t fault them as long as it works and it works. Even when I ask them things that are kind of hard, they always do it for me.

5 years ago

Reply from Fluent Home

Hello Joan, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

check_circle

Verified Customer

star star star star_border star_border

Jillian Denver, CO

The best thing about having Fluent Security is the peace of mind knowing that my house is safe and monitored. The equipment is updated and working well. They always honor integrity. They are pretty responsive.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that we have helped provide you with peace of mind and have been responsive when you need us. Thank you for choosing Fluent Home!

Nov. 8th, 2021

check_circle

Verified Customer

star star star star star

George Mc Keesport, PA

Technically easy and good customer service. They should call their customers on a regular basis to make sure all the equipment is working.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have found the service easy to use and the support to be good. We thank you for the feed back in reference to the ongoing contact with customers. Thank you for choosing Fluent Home!

Nov. 8th, 2021

check_circle

Verified Customer

star star star star star

Lela Des Moines, IA

Really enjoy it. It works pretty good. The best thing is the security. Every time something happens, they always call to see if there was a problem.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We certainly strive to be responsive when an alarm activates. Thank you for choosing Fluent Home!

Nov. 8th, 2021

check_circle

Verified Customer

star star star star star

Anonymous Akron, OH

Seems to work. When I call them, they are able to help me. We save money and get pretty much the same service as anywhere else.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that we have been able to help you save money and have been available to help when you have questions. Thank you for choosing Fluent Home!

Nov. 7th, 2021

check_circle

Verified Customer

star star star star star

Ricardo Las Vegas, NV

Excellent service and customer friendly. They have worked with me with the payments and they quality of their products is great.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear that we were able to provide you with payments and equipment that are aligned with your expectations. Thank you for choosing Fluent Home!

Nov. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Christy

They have been good to me over the past years. I have heard of others that renewed their contract getting a discount on monthly monitoring fees that I didnt get offered.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. We provide the option to renegotiate the agreement within 18 months of its end date to all customers. If you are within this time range or would like to speak with us about this process, please feel free to give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Salem, OR

Fluent isn't local, and fleeced me into continuing with the company for a $7 monthly discount without realizing that I was getting locked into a multi-year contract. Tried to quit, told me it would be $500 to buy out of contract - told me to contact my new company, they said they would work with me to buy out fluent. Called back to get what I needed, talked to someone else, and they told me that it would be $1200, not $500. They are a garbage company.

5 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. We can completely understand your frustration in a situation of this nature. Thank you for your feed back!

Nov. 4th, 2021

check_circle

Verified Customer

star star star star star_border

Patrick Duffy

I would have rated a 5/5 except we have had problems with our monitoring equipment lately so we need to get that straight before i would give a 5/5 and 10/10 on referral.

5 years ago

Reply from Fluent Home

Hello! Thank you for the review. I was not able to locate the account using the information contained in the review. However, if you have had any continued issue with the equipment, please feel free to give us a call at 855-238-4826 and any agent will be happy to assist. Thank you for choosing Fluent Home!

Nov. 4th, 2021

Fluent Home Reviews