Fluent Home: Read 1,129 User Reviews From Real Homeowners

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Verified Customer

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Nancy Columbus, OH

I’m very pleased with it. I like that they have a camera door hook up. It lets me what is going on.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very happy to here that you have enjoyed the service and specifically so with the doorbell camera. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Nancy Cut Bank, MT

Pushy salesman. The service tech doesn’t live in our state but they come from far away anytime we have a problem. They have a tax deduction.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad we have been able to provide a service technician when needed even if they have to travel in order to attend. If you would like to discuss your experience with the sales representative, please feel free to give us a call at 855-238-4826 and we would be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Rose Fort Wayne, IN

Wouldn’t recommend Fluent to anybody. The equipment is garbage. It wakes me up at one thirty in the morning and I yanked it off the wall and threw it in the garbage. They also lied to me about the contract. They told me it was two years but it really is five years.

3 years ago

Reply from Fluent Home

Hello Rose, I am sorry you had a bad experience. How can we correct this for you? please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 8th, 2021

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Verified Customer

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David Columbus, OH

It is cheaper because they use other people’s equipment. All my problems I’ve called about have been solved.

3 years ago

Reply from Fluent Home

Hello David, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Terri Waterloo, IA

Since we switched to Fluent we have had no problems. It is a good service. When the alarm goes off, they call.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have enjoyed the service and that you have found us responsive when there is an alarm. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Jason Cincinnati, OH

Good customer service. They are prompt and always alert and there for me. The equipment is good. It works well.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear that we have been there for you when needed and that you have enjoyed the equipment. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Shirley Dayton, OH

I had ADT for years and switched to Fluent Security because I was on the look out but now I am on the verge of going back to ADT. They were okay for the first year but after they never respond. The phone rings and rings and nobody answers.

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration when having a difficult time reaching a company for assistance. I would like to confirm that we can be contacted at 855-238-4826 as well as by email at support@fluenthome.com. Thank you!

Nov. 7th, 2021

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Verified Customer

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Gloria Columbus, OH

Disappointed with the quality. Get another company. Customer service always wants you to go outside and push buttons and stuff. I feel like they should send someone out to fix it. My doorbell is not working.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. Troubleshooting over the phone is something that is part of our policy as this allows us to resolve what can be, over the phone. And if a technician is needed, we are then able to ensure that they have all needed information and equipment in order to effectively resolve the issue. If you would like to discuss this further, please give us a call at 855-238-4826. Thank you!

Nov. 8th, 2021

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Verified Customer

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Cecil Coram, MT

For this area Fluent Security is the quickest to contact law enforcement. The customer service is good. They are always there for you.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad that you have found our response time to be fast and that you have had a good experience with support team. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Karrie Sweet

The wait time on calls for repairs or accounts is ridiculous. Plus I have to pay for someone to fix my hardware or fix it myself?? I don’t work for fluent, I see no reason why I should have to fix THEIR repairs myself.

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. Unfortunately as part of the agreement signed between Fluent Home and the customer, it is agreed that the customer is responsible for the maintenance, including troubleshooting and repairs of the system. Fluent Home does handle the monitoring of the equipment and does provide a warrantee that covers the equipment for manufacturer defects. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you!

Nov. 4th, 2021

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Verified Customer

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Kathy Salt Lake City, UT

Horrible cuz I recently moved and told them to cancel it. Cuz I've been going through cancer and had to move in with in-laws until I was down with chemo and radiation so we could buy a house. And they would not cancel it for me. Horrible

3 years ago

Reply from Fluent Home

Hello Kathy, I am sorry you had a bad experience. How can we turn this into a positive experience for you? We would love to hear from you!!! Please call us at 855.238.4826.

Nov. 8th, 2021

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Verified Customer

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Lyle Smith

Was not told about parts expiring until we started running into issues with the system and had to phone about it and was not told about or shown how to change any batteries. So none of the pieces or our system are working now.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration with equipment expiring and not knowing how to change the batteries. Please feel free to give us a call at 855-238-4826 and any agent will be happy to discuss the process of replacing any equipment that has expired and as well guide you through the process of changing the batteries. Thank you!

Nov. 4th, 2021

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Verified Customer

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Ken Hoedl

We have had multiple motion sensors not functioning. Multiple calls in to have fixed. Sensors old and need to be replaced. Constant false alarms. We would like a technician to come update the system

3 years ago

Reply from Fluent Home

Hello Ken, I ma sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!

Oct. 28th, 2021

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Verified Customer

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Wallace Porter

Excellent range of security ’add-on’s’. The Outside cameras beyond excellent in its video clarity!

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We certainly do our best to provide the highest quality products possible to our customers. Thank you for choosing Fluent Home!

Oct. 26th, 2021

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Verified Customer

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Gordon McMillan

System doesn’t do as stated, always trying to charge for services to fix their system. Fine print in contract is a rip-off for extra year, rep in Utah needs to find a job where he does not deal with people. Supervisors will not talk to customers. Worst experience ever dealing with this company

3 years ago

Reply from Fluent Home

Hello Gordon, I am sorry you had a bad experience. We would love to turn this into a positive experience! Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Jana

It’s a long story, we got fluent to take over from another security company to find out we couldn’t get out of our contract. I called and called within my 10 days to change it all back no one to this day 2 years later has come, my equipment isn’t working etc I’m never using fluent again

3 years ago

Reply from Fluent Home

Hello Jana, I am so sorry you had a bad experience. We would love the opportunity to turn this into a positive experience for you. Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Karen

Customer service quality, ease if system use, they don’t keep bugging you after you get the system!

3 years ago

Reply from Fluent Home

Hello Karen, Thank you for the 5 star review!!!! We love hearing what our customers love about us and the services we provide. If you ever need assistance please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Adam Kidd

My alarm still doesn’t work and hasn’t for months. Even after a technician came to work on it. He left it not working but said It does. I will be cancelling my service shortly and Telus will be installing a working alarm.

3 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Debra Cook

3 years ago

Reply from Fluent Home

Hello Debra, Thank you for the amazing review! We would love to help you if you need further assistance. Please feel free to call us at 855.238.4826. Look forward to hearing from you!

Sep. 30th, 2021

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Verified Customer

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W. Hanson

They have always been prompt with phone calls when our alarm has went off & so far their service has been excellent

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We strive to have a speedy response in the case that the alarm is triggered and that the service meet the expectations of our customers. We are very happy to hear that this has been your experience. Thank you!

Oct. 7th, 2021

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Verified Customer

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Tasha Bunner

Paying way too much. The panel has perpetually been on a low battery notification for years with no resolve. Upon renewal of contract I was promised an enhanced package which never materialized. Representatives have been through the neighborhood and did not follow through with any investigation of my concerns

3 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Nancy McCafferty Phoenix, AZ

they are the worst people to work with. i had a problem that i asked to talk to a supervisor about and was told that wasn't possible. i no longer use this company for security, but because i couldn't cancel my service, i have been paying 2 companies every month.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it was not a good one. Having located your account, it seems we have not spoken with you sense 2018. We would be more than happy to work with you and assist in any way that we can. If you would like to discuss this further, please feel free to contact us by phone at 855-238-4826 or by email at support@fluenthome.com. Thank you!

Oct. 7th, 2021

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Verified Customer

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Sherry Sgouromitis

Service is consistent, contact is easy, the only negative is that when control pods fail we must wait for them to be mailed. This can take some time.

3 years ago

Reply from Fluent Home

Hello Sherry, Thank you for the amazing review!!! We appreciate your comments! Please feel free to call us at 855.238.4826 any time you need assistance. Thank you for being part of the Fluent family!!!!

Sep. 29th, 2021

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Verified Customer

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Rosemary

always feel safe and secure. they always contact me within moments when i accidently set off a false alarm

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We love to hear, we are helping you to feel safe. Thank you for choosing Fluent!

Sep. 28th, 2021

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Verified Customer

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Shawn

Terrible service. Terrible equipment. The app and online site are difficult to use. Adding equipment is impossible. Nothing easy about the system or contact with the company

3 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Cathy

I know they are monitoring my home because every time I set off my alarm they are there to ask if everything is ok

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have had this experience. Thank you for choosing Fluent Home!

Sep. 30th, 2021

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Verified Customer

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Bruce

Any problems i had were handled quickly with friendly people and that it is Alberta based company sure doesn't hurt

3 years ago

Reply from Fluent Home

Hello Bruce, Thank you for the 5 star review!!! We enjoy hearing from customers like you that take the time to share with others what you enjoy about us here at Fluent! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Sam Denotter Edmonton, AB

After deciding I wanted to move to a new city, I wanted to cancel my contract with Fluent. I was informed that it would be no problem and they would help me when the time came. Fast forward to after selling the old home and buying a new one. I called Fluent again, and they said they could cancel the contract but I would have to pay out the entire contract price. Personally I could see paying out maybe half, but not the entire amount. that was 18 months ago. Now I am trying to prevent them from billing me month to month now that my contract is up, and the process is horrid. I had to wait on hold for around 20 minutes to talk to someone in retention, who told me what a simple FAQ could have told me. GET A CALL BACK SERVICE! In the end my phone call was just short of 35 minutes! To cancel an expiring contract.

9 months ago

Reply from Fluent Home

Hello Sam,

Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.

We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.

Thank you for your feedback.

Feb. 26th, 2024

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Jennifer Delliskave Midvale, UT

Be aware of Fluent's door-to-door salesmen!!! My 82 yo mom let one into her house and was scammed into a 5-year contract. The salesman knew she already had security with another company, but he didn't bother to find out if she still had time on her existing contract. It would have been easy to have her call the company while he was there to check, but he was more interested in getting a big commission. He had her sign all the paperwork that day to tell the other company she was changing services. It cost mom $1500 to pay off the contract. This company is also not clear about how much it really costs for their service. They told mom it would only be $24.99 per month, but she did not understand that she would also have to pay $2000 for new equipment -- which of course would be added to her monthly bill. Between the $1500 contract payment and $2000 in new equipment, she ended up paying more than if she had just stayed with her old company. When I confronted Fluent's management and the salesman, they would not let her out of the new contract. They also kept telling me "Oh, but we're saving her so much money!" The total cost for her was more than her whole monthly Social Security payment. These people are crooked.

9 months ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Jennifer. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Feb. 1st, 2024

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Jennifer H St Louis, MO

Just run!!!! If I could give a zero I would! Worst experience ever! Only had service since Oct 2023 door bell, wall panel and app have never worked properly was told a tech was coming to fix still 3 months later nothing. I've called over 2 dozen times to be pushed away. Within 30 days of owning I told them I wanted out of contract they lied and told me I couldn't get out of the 5 yr contract. We had our alarm go off for over 15 minutes Dec 26th no one from fluent called to check on us. We called asked why they told us no one works past 9pm. What's the point of service if no one is monitoring it? Unacceptable. We've been told a tech isn't in our area yet a tech came in Oct to install it...kinda odd if you ask me. Was told once it's all fixed a credit would be applied but until it's fixed they aren't going to do anything then was told it's not their responsibility to have functioning equipment...seriously? I've recently reported them to BBB to get out of a contract that has never been working since day 1 and am waiting on response. Buyer beware. Do not use this company they are scam artists and will not help you at all. Still 3plus months later 90% of our equipment doesn't function correctly. Still waiting on a supervisor to contact us back and still waiting a tech to come fix the faulty products.

10 months ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Jennifer. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Feb. 1st, 2024

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D.J. Trezise Washington, DC

Deceptive, sneaky, dishonest I signed a contract 5 years ago. A year ago, I called to try to cancel and was told I needed to wait out my contact which is scheduled to end 01/16/2024. Today (12/21/2023) I called to make sure no additional withdrawals would be made since my contract was ending. Guess what?! THEY AUTO RENEWED MY CONTACT FOR THREE MORE YEARS because I did not contact them 30 days prior to my contracting ending. Here's the thing. If you call for ANY reason other than to upgrade your system or subject yourself to aggressive selling tactics, your calling is "oops sorry" disconnected. I had to try for three days to contact someone and finally got a hold of someone who could give me the direct line to Resolutions. The same thing happened a year ago. So no, I do not want to continue, upgrade or refer anyone else to this abominable service.

11 months ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Dawn. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Dec. 29th, 2023

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Kathy Miller CA

I signed up for Fluent 5 years ago all was good in the beginning then cameras stopped working all technical support did was send me a utube link. No help. NOW I HAVE FULFILLED MY 60 MONTH CONTRACT. WHEN I CALLED TO VERIFY WHEN MY CONTRACT WAS OVER I WAS INFORMED THAT I WOULD THEN GO TO A MONTH TO MONTH SERVICE. I DECIDED TO GO A DIFFERENT ROUTE AND HAVE BEEN TRYING TO CANCELY SERVICE FOR MONTHS NOW. I HAVE CALLED BEEN PUT ON HOLD FOR OVER AN HOUR AND BEEN HUNG UP ON MULTIPLE TIMES FINALLY WAS TOLD THAT I NEEDED TO SEND A CERTIFIED LETTER WITH INTENT TO CANCEL IMMEDIATELY, ACCOUNT NUMBER AND SIGNATURE .... WHICH I DID. IT TOOK THEM A MONTH TO ACCEPT THE LETTER AND STILL NO CANCELLATION. NOW IM TOLD THAT I AM LOCKED IN ANOTHER CONTRACT.... WHICH I DID NOT AGREE TO.... AND THEY WANT A BUY OUT.... RESOLUTION DEPARTMENT IS JUST JERKING ME AROUND. I HAVE NOW CONTACTED THE STATE ATTORNEY AND PRIVATE ATTORNEY. HORRIBLE EXPERIENCE.

11 months ago

Reply from Fluent Home

Hello Kathy,

Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.

We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.

Thank you for your feedback.

Dec. 29th, 2023

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Jody Mason Overland Park, KS

Faulty equipment, bad customer service. Have not been satisfied for years, but we signed a 5 year contract, so we've suffered through. Called to finally cancel as I could not remember the exact end of our contract. Found out it was in July and since we didn't cancel prior to that they automatically extended our contract for another 3 years and are telling us there is no way to cancel at this time other than to pay out the new 3 year contract. They also did not notify us, lower our rate, or provide updated equipment. When we signed we were told the price was so high due to the equipment being paid for over the course of the 5 year contract.

11 months ago

Reply from Fluent Home

Hello Jody,

Thank you for taking the time to share your experience with us. We are saddened to hear of the issues you encountered with our service and we understand your frustration. We would like to take this opportunity to apologize for any inconvenience caused by the delay in resolving your issues.

We take your concerns seriously and would like to investigate further. We encourage you to reach out to us at (855) 438 6500 to discuss your concerns and see what we can do to make things right.

Thank you for your feedback.

Dec. 11th, 2023

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don gervais Regina, SK

Want to thank Kurt for getting things straightened out. 1st off. Waiting 20 min for someone to answer. Poor. Waiting on line for over an hr while technician is trying to ask others how to resolve the issue and than dropped call n never called back. Just to start an whole hr n half over with another associate to try to resolve it. With no luck they send me u tube video that doesn't even relate to my system to figure it out myself. Poor. Again thanks to Kurt he knew the whole operation had to be done by service man not to be done by home owner. 6 months with this ussue with no help. Gd thing Kurt knows something atleast.

1 year ago

Reply from Fluent Home

Hello Don,

We're so glad to hear about your experience with Kurt. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Judith Noble

I want to thank the agent Martin on the Resolutions team. He treated me like a valued customer and understood my problem. I am having problems with my system and he is helping me to get it fixed.

1 year ago

Reply from Fluent Home

Hello Judith,

We're so glad to hear about your experience with Martin. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Telia Atlanta, GA

I like Fluent. I have been with then for 4 years now and the equipment is now going bad. My home is too big for outside cameras which they never told me before ordering. I currently have cameras out there but their cameras will not work for the replacement. The doorbell went crazy and I had to disconnect it for sanity reasons. The indoor motion no longer works. The carbon monoxide monitor doesn't work. Nothing works and the panel (upgrade) sometimes work. Fluent used to be really good. Now they are really bad. Vivent may be getting my business here shortly. The wait time is long. The representatives are good but some are horrible. I have lucked up now and got decent ones. Vivent may be installed soon. I want better coverage for my investment.

1 year ago

Reply from Fluent Home

Hello Telia,

We apologize for any inconvenience you may have experienced. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Miranda C Valemount, BC

Asharita was very helpful when my carbon monoxide detector stopped working and let me know I was eleiglbe for upgrades. I utilized the chat function and it was very convenient

1 year ago

Reply from Fluent Home

Hello Miranda,

We're so glad to hear about your great experience with Ashrita! Thank you for taking the time to leave a review.

Nov. 20th, 2023

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Christie Hillis Spruce Grove, AB

Excellent service, Luis was incredibly thorough and patient in teaching us all the functionality of the system. He is very knowledgeable about all aspects of the equipment and “techie” stuff. Thank you!

1 year ago

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Carisa Meloche Windsor, ON

My tech support rep Jae was awesome to deal with. Helped me get a new camera running in under 20 minutes. Very polite, clear and concise. It was a pleasure dealing with him.

1 year ago

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Ryan Parsons Yorkton, SK

First off Pro's The system itself works good everything was fine and once app downloaded had lots of options to configure system as you see fit Install was quick Other than changing batteries out in each device all hardware worked as planned Con's Was not informed it was a 5 year contract signed on it. To cancel service is a joke. ( Have to write on paper full name, address, statement of cancelation and signature) Ive now been trying to cancel for some time multiple phone calls of being on hold for long periods of time. Resolutions rep on the phone very rude, which made having the conversation that much more difficult Felt was given the run around to try and cancel and with a system that is wireless and new why is it so difficult to cancel. Overall If everything works as you plan, then you should be happy but when its time to deal with service issues... might as well throw your time and money away. Do not recomend

2 years ago

Reply from Fluent Home

Hello Ryan Parson. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. How can we make it right? Please give us a call at 855.238.4826. We would love to assist you.

Aug. 5th, 2022

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Kevin Decatur, IL

The company as a whole is good and as with all companies they are all have automated phone system and wait times. Kayla today way probably the best customer service person I have engaged for years. She was calming, uplifting, apologetic and proficient .

2 years ago

Reply from Fluent Home

Hello Kevin, Thank you for the amazing review!!! We will make sure Kayla knows they were mentioned in this review!! Thank you for taking the time to share what you loved about our agents and customer service you were provided with. We appreciate you!! Thank you again for this amazing review!!

Apr. 3rd, 2022

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Jan Black Vancouver, WA

Our experience overall has been positive. We had a frustrating experience recently with our updated doorbell camera due to a lack of training of their field tech. A senior tech advisor stepped in and solved the issue beautifully or our rating would have been lower.

2 years ago

Reply from Fluent Home

Hello Jan, Thank you for the amazing review!! Thank you for taking the time to write this review!! We are happy we were able to take a negative experience and turn it around into a positive experience!!! We appreciate you!!! Thank you again for this amazing review!!

Apr. 3rd, 2022

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Debra Cook Edmonton, AB

Super help setting up a new carbon monoxide detector. Bob patiently walked me through the necessary steps. I am a long time Fluent customer, grateful for their always good service.

2 years ago

Reply from Fluent Home

Hello Debra, Thank you for the 5 star review!!!! We will make sure Bob knows they were mentioned in this review!!! Thank you sharing what you love about us here at Fluent!! Thank you again for the amazing review!!

Feb. 21st, 2022

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Fred Romney

Mandy was very helpful and most patient with us as we replaced the part on the wall panel. She was friendly and very professional. She probably deserves a raise in pay, she was that good!

3 years ago

Reply from Fluent Home

Hello Fred, Thank you for the 5 star review!!! I will make sure Mandy knows she was mentioned in the review! Thank you again for the amazing review!!!

Nov. 6th, 2021

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Mike Tavener Thompson, MB

The alarm system has been very good however the tech support today set it above any other - as a result my other house will be with Fluent when I upgrade. I normally won’t leave reviews but the help today was noteworthy.

3 years ago

Reply from Fluent Home

Hello Mike, Thank you for the 5 star review!!! We appreciate you sharing the positive interaction you had with our agents!!

Nov. 4th, 2021

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Mary Belle Sparrow Harrodsburg, KY

My mom was having trouble logging onto her account and very sweet and patient woman helped out tremendously. I didn't get her name but it started with Col. I hope you know who she is.

3 years ago

Reply from Fluent Home

Thanks so much for the review, We appreciate the Kudos towards our staff.

Sep. 23rd, 2021

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Denis Belanger Sainte-Adele, QC

Really excellent service from Mandy P today. My system needed a complete reconfiguration following a bad power outage earlier this week. Mandy was very good, patient and solved all my issues. 10 stars.

3 years ago

Reply from Fluent Home

Thank you Denis for the amazing review!! I will make sure that Mandy knows you mentioned her and that if you could give a 10 star you would of!!!!!! Thank you for being part of Fluent!

Sep. 23rd, 2021

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Lisa Bagonluri Saskatoon, SK

Mandy was the first person I spoke to about my problem and she followed up the following day and carried out what needed to be done to address my concerns and went above and beyond to help me!! Thank you Mandy!

3 years ago

Reply from Fluent Home

Thank you Lisa for the awesome review!!! Love hearing that are staff are going above and beyond to help our customers!!! I will make sure Mandy knows you mentioned her! Thank you for being part of the Fluent family!

Sep. 23rd, 2021

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Bill Winnipeg, MB

If it were possible to leave 10 stars, I would. Zia was knowledgeable, helpful, patient. But most of all she had personality plus and made the call a very pleasant experience.

3 years ago

Reply from Fluent Home

Thank you Bill for the amazing review! Love knowing our friendly staff made your experience awesome!! I will make sure Zia gets kudos! Thank you for being part of the Fluent family!!!

Sep. 23rd, 2021

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Y.Mucker Louisville, KY

My experience with Fluent has been rocky for over 5yrs but I hung in with them. I recently got new cameras that a friend helped to activate to my tv monitor. When I needed additional help after my best friend's initial help I called Fluent Tech Dept. Richard H is a technician who was very helpful and very understanding. He put in the time to make the system work with my TV Monitor as well as gave good advice to upgrade my internet speed. Hats Off to Rich for his good work and making a good name for Fluent! Rich The Tech is 5 Stars. Y.Mucker

3 years ago

Reply from Fluent Home

Hello Y.Mucker, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!

Nov. 4th, 2021

Fluent Home Reviews