Fluent Home Reviews

My family has 2 alarm systems thru Fluent. Both 4 year contracts are up. I have called multiple times to try to cancel one and have a tech come out for the other and maybe sign another agreement as long as all the equipment is repaired or replaced. The last time I called the customer service agent answered after about 20 mins and told me he needed to transfer me over to another agent. After I waited again for 20 minutes on hold I entered my number for a call back like I did before and never got a call back!

Since switching from another home security and automation company, we have had several issues with Fluent. We had several questions about the installation that were never addressed. Also, you cannot view any of the cameras on the panel, which was unknown until after the fact. However, the most disappointing aspect has been the service, which has been dismal at best. There is a distinct lack of accountability for their service or their products. The absence of any meaningful warranty means that every issue, every faulty equipment, and every service call comes with a cost, making us feel cautious and wary of their offerings. We have also had multiple alarms occur where there was no call to investigate the issue or perhaps a call to our voicemail with no follow-up. We do not intend to renew this contract once it is over.

this company will lock you into a contract then not answer any calls afterwards. The sales person will not call you back or honor the agreement. the decision period is only 10 days but the sales person will say 30 days. Waited on hold 5 times for over 1.5 hours only reaching a person once who did not help diverting me to a department who could not help. They did not deliver on the system and the cameras don't work. They say the sensors work so that is honoring the monitoring a slide in the contract to lock you in. You cannot cancel and they will charge you until you pay out 5 years. they call the same day you order the system so they record you agreeing to contract before they install. if you have problems they say you agreed and then the customer service disappears.

After deciding I wanted to move to a new city, I wanted to cancel my contract with Fluent. I was informed that it would be no problem and they would help me when the time came. Fast forward to after selling the old home and buying a new one. I called Fluent again, and they said they could cancel the contract but I would have to pay out the entire contract price. Personally I could see paying out maybe half, but not the entire amount. that was 18 months ago. Now I am trying to prevent them from billing me month to month now that my contract is up, and the process is horrid. I had to wait on hold for around 20 minutes to talk to someone in retention, who told me what a simple FAQ could have told me. GET A CALL BACK SERVICE! In the end my phone call was just short of 35 minutes! To cancel an expiring contract.

Be aware of Fluent's door-to-door salesmen!!! My 82 yo mom let one into her house and was scammed into a 5-year contract. The salesman knew she already had security with another company, but he didn't bother to find out if she still had time on her existing contract. It would have been easy to have her call the company while he was there to check, but he was more interested in getting a big commission. He had her sign all the paperwork that day to tell the other company she was changing services. It cost mom $1500 to pay off the contract. This company is also not clear about how much it really costs for their service. They told mom it would only be $24.99 per month, but she did not understand that she would also have to pay $2000 for new equipment -- which of course would be added to her monthly bill. Between the $1500 contract payment and $2000 in new equipment, she ended up paying more than if she had just stayed with her old company. When I confronted Fluent's management and the salesman, they would not let her out of the new contract. They also kept telling me "Oh, but we're saving her so much money!" The total cost for her was more than her whole monthly Social Security payment. These people are crooked.

Just run!!!! If I could give a zero I would! Worst experience ever! Only had service since Oct 2023 door bell, wall panel and app have never worked properly was told a tech was coming to fix still 3 months later nothing. I've called over 2 dozen times to be pushed away. Within 30 days of owning I told them I wanted out of contract they lied and told me I couldn't get out of the 5 yr contract. We had our alarm go off for over 15 minutes Dec 26th no one from fluent called to check on us. We called asked why they told us no one works past 9pm. What's the point of service if no one is monitoring it? Unacceptable. We've been told a tech isn't in our area yet a tech came in Oct to install it...kinda odd if you ask me. Was told once it's all fixed a credit would be applied but until it's fixed they aren't going to do anything then was told it's not their responsibility to have functioning equipment...seriously? I've recently reported them to BBB to get out of a contract that has never been working since day 1 and am waiting on response. Buyer beware. Do not use this company they are scam artists and will not help you at all. Still 3plus months later 90% of our equipment doesn't function correctly. Still waiting on a supervisor to contact us back and still waiting a tech to come fix the faulty products.

Deceptive, sneaky, dishonest I signed a contract 5 years ago. A year ago, I called to try to cancel and was told I needed to wait out my contact which is scheduled to end 01/16/2024. Today (12/21/2023) I called to make sure no additional withdrawals would be made since my contract was ending. Guess what?! THEY AUTO RENEWED MY CONTACT FOR THREE MORE YEARS because I did not contact them 30 days prior to my contracting ending. Here's the thing. If you call for ANY reason other than to upgrade your system or subject yourself to aggressive selling tactics, your calling is "oops sorry" disconnected. I had to try for three days to contact someone and finally got a hold of someone who could give me the direct line to Resolutions. The same thing happened a year ago. So no, I do not want to continue, upgrade or refer anyone else to this abominable service.

I signed up for Fluent 5 years ago all was good in the beginning then cameras stopped working all technical support did was send me a utube link. No help. NOW I HAVE FULFILLED MY 60 MONTH CONTRACT. WHEN I CALLED TO VERIFY WHEN MY CONTRACT WAS OVER I WAS INFORMED THAT I WOULD THEN GO TO A MONTH TO MONTH SERVICE. I DECIDED TO GO A DIFFERENT ROUTE AND HAVE BEEN TRYING TO CANCELY SERVICE FOR MONTHS NOW. I HAVE CALLED BEEN PUT ON HOLD FOR OVER AN HOUR AND BEEN HUNG UP ON MULTIPLE TIMES FINALLY WAS TOLD THAT I NEEDED TO SEND A CERTIFIED LETTER WITH INTENT TO CANCEL IMMEDIATELY, ACCOUNT NUMBER AND SIGNATURE .... WHICH I DID. IT TOOK THEM A MONTH TO ACCEPT THE LETTER AND STILL NO CANCELLATION. NOW IM TOLD THAT I AM LOCKED IN ANOTHER CONTRACT.... WHICH I DID NOT AGREE TO.... AND THEY WANT A BUY OUT.... RESOLUTION DEPARTMENT IS JUST JERKING ME AROUND. I HAVE NOW CONTACTED THE STATE ATTORNEY AND PRIVATE ATTORNEY. HORRIBLE EXPERIENCE.

Faulty equipment, bad customer service. Have not been satisfied for years, but we signed a 5 year contract, so we've suffered through. Called to finally cancel as I could not remember the exact end of our contract. Found out it was in July and since we didn't cancel prior to that they automatically extended our contract for another 3 years and are telling us there is no way to cancel at this time other than to pay out the new 3 year contract. They also did not notify us, lower our rate, or provide updated equipment. When we signed we were told the price was so high due to the equipment being paid for over the course of the 5 year contract.

This company came to my 93 year father’s home and told him that their company was taking over the existing home security company that he currently has had for many years. The gentleman (I use that term loosely) was very nice and chatted with my father and helped him sign a 5 year contract, again my father is “93 yrs” old….I have contacted Fluent and explained my disgust with how they misrepresented themselves. He is still under contract with his existing company till 2025.. They have already changed his key pad etc. NO ONE from Fluent will discuss the fraudulent actions by their company. After hours on hold, we were told that he signed a contract (of which we have no copy of what he signed….I am attempting to get a copy now) and it is binding, if he doesn’t pay, they will send him to collection, Gratefully, his current security system is attempting to help us …I was told Fluent has a reputation for this type of deceitful sales…VERY FRUSTRATED WITH THIS COMPANY…..EVERYONE BE CAREFUL OF THEIR TACTICS..

I have my home security through Fluent, originally with AlarmTek, I phoned to cancel it in April 2023. I didn't want to pay for the three months still left on my 60 month contract so I decided to wait. Was not told of any 60 day clause in which I had to inform your company of the cancellation. I said I would call back. Did so several months later, once my contract had ended, discussed a lower payment, but still decided to wait until I talked to my husband to be sure. Still no mention. Phoned again that same month (July 31, 2023) to be told that my contract actually autorenews for two years if I don't inform you within 60 days. The resolution member was being condescending, I asked him to stop, he then said I was being condescending. He hung up the phone me twice, and said things like "Oh, Did I hurt your feelings" and "Have you talked to your lawyer friends yet?" Unacceptable and Unprofessional. I have already launched a complaint with BBB, will be writing consumer affairs and have contacted consumer advocate media regarding this. I have posted this on the other executive social media accounts. Something must be done about this immediately.

This company is not well run. Each department is not very knowledgeable and they don’t communicate with each. I have also had 4 people say they would call me back and then never did. Then when I was able to get a hold of them again they would lie and say they did when I had no missed calls, and no messages and when I mentioned this they had no response. I even had them check my phone number every time. And when they can’t find an answer for you they will try to push you on to another department that also has no answers. Fluent should not be running a security company.

I wish I could give zero starts for this company. DO NOT recommend. The equipment is faulty and customer service is non-existent. I waited on hold for over 15 minutes and when I finally got a representative, he was unhelpful and rude. I am clearly frustrated so I was hoping to speak with someone who was understanding and competent to deal with the situation. When I asked to speak with a manager, he said I would get a call and hung up on me. For reference, we had a tech out here within the last 7 months who supposedly fixed our system. We have had multiple false alarms and our panel is completely dead with no function. The panel was replaced in January. I’ve called to try and troubleshoot the problems and unfortunately, I’ve continued to have issues. I never signed a contract but I was told that our phone call conversation “legally puts me under contract” so now I have to continue paying for a service that I’m not receiving. RUN AWAY from this company!

I am a short time customer. I called today for a buyout because I was having some issues. The agent gave me an amount but got upset then I asked for details regarding the amount. He then became rude and condescending when I asked if there was I could have written documentation. After further conversation and when I asked for a supervisor, he hung up on me. On my second call the amount owed was higher than the last. I again asked if there was a way for me to see the details, via email on online. He said no only when you cancel the account do they send you any documentation. While I made it a point to stay calm and professional, he too got upset and said I keep asking the same question when that was not the case at all. He threatened to send the cancel request and that I would 10 days to pay or it will go to collection. I am not happy with the customer service so far. I hope this not what I have to look forward to on any future issues I may have.

This goes beyond bad service and into abuse. My mother is elderly, an Alzheimer's patient, and moved into a seniors' home. when we tried to cancel her account, we spent 55 minutes on hold before the call was answered by an agent who opened angry and condescending. He said it didn't matter what my mother's health was like, he would only talk to her and refused to let me coach her memory in the background even though he KNEW she had Alzheimers. After finally telling us how to cancel (you send an image of a signed letter stating your name, address, specifically stating you are giving them 30 days notice of cancelation and emailing it to suppor t at fluenthome dot com) the agent said the email address only one time before hanging up while I was actually speaking the words, "Excuse me, can we confirm that address." I was shocked and disappointed that anyone would ever treat my mother that way, especially now that she is sick and meek and scared. Before my father died, he hired this company to protect her and this is how they treat her. It's a betrayal and other families need to be warned.

Recently there has been a change for the worse with Fluent. Tech support is in effective and has very little knowledge on the system supported or basic mechanics and example would be the request when changing the batteries you get a "tamper" alert, then the support persons asks yiu to out new batteries in. When asked isn't the tamper alert indication that the batteries in the sensor are adequate. No response. Transfered to another tech, determined the sensor is bad. $75 to replace. Additional I would caution signing an e-contract. As terms might be different than discussed and be aware of the auto renewal.

Do not trust this company it’s only based on sales and sales people setting false narrative. You can’t get through to anyone there, any department you ask for it will ring and ring until it says no one is available if you do get through it will be someone who says they will get someone who can help to call back which will end up being someone who can’t help and the process repeats. They tried to tell me there was no such thing as a contract department. It took me 7 months to finally get to the department just to be hung up on when i stressed a safety concern. I have not had a single customer service person be helpful and I get no where when trying to explain a situation I was just told it’s my word against theirs. The system service itself, they did not survey my area as the system was flawed. If it went off police were not notified immediately, they would call to see if things were fine and then proceed to notify police and as someone who feared domestic violence the system was of no help as the police were 20 minutes away and the alarm company took its time to call and confirm it was an actual emergency and needing codes etc. definitely not worth the headache to use this company.

I would not recommend this company to my worst enemy. They are completely dishonest. They deceive you into a predatory contract that only serves to shield them from taking care of their customers. No support whatsoever when their shoddy equipment fails. You do all the troubleshooting for them, only to have them say, "The equipment is faulty. Thanks for spending your time diagnosing our malfunctioning device. Now pay us $20 to ship you more faulty equipment after you spent your time to diagnose. (And the customer gets to install it too!!! Yay!!!) NO we WON'T waive the $20 because the contract says we don't have to." How is that customer service? Who would enter into a contract with them if you knew how you would be treated when help was needed? Oh, and don't forget, if you don't notify them that you want to cancel, the contract automatically renews and the nightmare starts all over again! And good luck on getting a straight answer regarding when and how to cancel. Is it 30 days before the end of the contract? Is it 60 days? Do you call? Do you send a letter? An email?? I've been told different things by different representatives. Another tactic to confuse and rob the customer! AVOID AVOID AVOID AVOID AVOID!!!

I am so disappointed with this company. I have never had a positive experience with them. I have over 40 repair tickets from Day one i signed up with them. I talk to someone in retention last week by the name of John W, he acted like he cared about what I been through as a customer. He asked what I wanted, and told him, just to part ways. Let me back up, we moved, and I needed to my system to be relocated. The tech came out to remove the system from our previous house and to start the installation process. Midway through installation he walked away from install and left us with a incomplete installation. Weeks later a new guy came out and let us know that our equipment was damaged from the relocation. Fluent told us the only way they would help us, if we would sign another contract and I got into a shouting match with a rep over the phone. Fast Forward to today 4-17-23, we still have a bill for a install and our contract has not been canceled. I have been on hold and when they realized it was me, they hung up on me and I'm still on hold. !!! Please be careful !!!choosing this company.

Unfortunately, I have three properties monitored by Fluent. In July 2019 I had a good experience with a top quality install and reasonable service. Monthly charges $95.19 including taxes for monitoring and equipment financing. In November of 2021 I added my two additional properties because overall I liked the product and service I had been receiving from Fluent so decided to proceed with adding the two additional properties. In January 2023, my original finance contract ended on the first property I had with Fluent. When I called to ask what my new monthly monitoring fees would be, they wanted me to sign a 5 year contract and would lower my monthly fee from $95.19 (taxes included) to $75 plus taxes which makes no sense. I vividly remember the monthly price rising as I added hardware to about $40 per month from the original sales pitch based on all the extras I required. 4 keypad doors, two doorbell cameras, 3 water sensors, smoke detectors, carbon monoxide detectors. etc. When I work the math back, assuming I was only paying a $75 monthly monitoring fee (the option I'm receiving now) plus financing suggests that less than $20 per month for equipment is less than $800 financed over 3.5 years. If this is the case, it's the most expensive security monitoring program in Canada. I have Vivent at my primary home and their basic monitoring is less than $50 including taxes on a montly basis and asking for the finance fee removed was much more straightforward where Fluent, its simply not an option. Unfortunately, I have about 3 years left on my other two properties and then will have to decide whether to cut ties with them because in my opinion, with Fluent, you do not get what you signed up for. I just went over my newer plan details, my monitoring fee per property is $43.67/month including tax. I have a Financit loan for the equipment so thankfully, once that loan is completed, my monthly monitoring should hopefully only be the $43.67 monthly charge.... It's unfortunate because my intention was to use Fluent indefinately, but at this point I've been mislead to understand that the base monitoring price was fixed, while the finance fee added for the equipment would be removed at the end of the finance agreement. I've had the same circular conversation 4 - 5 different times with the "sales department" and this review is my warning to all those considering Fluent. You will pay the finance fee, less about $15 plus tax for as long as you want to have them monitor your system. It makes no sense and I feel stupid for entering into not one, but 3 contracts with them. I wish I would have just gone with Vivent for all 4 properties. When I spoke with the Sales associate today, he asked who did the financing, (I assume Fluent) and explained he cannot see what my base monitoring charge is or what my finance fee was and that I could email his manager who was coindidently not available, or be put on a call back list. This made no sense, that he could not see my contract details, only that the minumim he could reduce me to was $75 plus tax on just a 3 year contract. Also, in terms of installation, when I had the last two properties install the equipment, the doorbell cameras are plugged into plugs....so there's a cord running from the doorbell camera to a plug. On the first property, the door bell cameras are hardwired in. When I asked, they said that an electrician is required to hard install the equipment. If I needed an elextrician, I could have bought the individual devices anywhere on the market, but again, for the (in)convenience of having it all installed and serviced, Fluent was a mistake. For comparison sake, Vivent is superior, but overall, if I could do it again, I would have never gone with Fluent. Now with Nest and other providers of similiar monitoring equipment, I would not recommend Fluent. I have since called back from starting to write this review to ask if they could simply reduce the monthly monitoring to the $43.67 like my other two contracts and I am now waiting for a call back from a Manager. Perhaps it will be resolved fairly, I'm cautiously optimistic....but it doesn't negate the multilple calls I had to make and the only reason I'm hopeful they're reduce my monitoring fee to $43.67 is because I have a point of reference where most homeowner will not have this information and could be stuck paying $75 plus tax per month while locking into another fixed term contract. Ironically in the past several years, while I was happy with Fluent, I would suggest them to friends and they typically responded with "I would never go with Fluent, heard terrible things"....I never asked further because I was happy....Perhaps this is an example of what they were talking about.

Not worth even 1 star! This is the worst security company I've ever dealt with. After moving to my new home with our existing Fluent system we went 2 years not knowing that our system wasn't being monitored because we now live in an area they don't service, and yet still having to pay for their service because of the contract. This never came to my attention until I called, trying to get the system to work. After sending a tech who informed me, nothing could be done without updating our panel for much more money, we had to either continue paying for a useless service or buy out the contract. We choose that option. After we paid off the contract, I was assured we would no longer be billed. To no ones surprise, that was a lie since I just got nulled AGAIN! When I called for a refund, I once again wanted reassurance that I would no longer be billed and that our account was now closed. I was met with rude, impolite and impatient customer service representatives who almost acted as though I was the one who was being unreasonable. I've never been more disappointed in a security service than this one. I highly encourage anyone reading this to go somewhere else for your home security needs. This company is a joke.

Leaving this message coz I'm losing my patience dealing with this alarm panel/monitor. I have been calling the customer service for more than 2 weeks already. No one was able to help us about this noisy and annoying panel screen. It beeps continuously almost every seconds for more than 2 weeks already. Agents said there is nothing wrong with the equipment. We tried to ask to have them replaced but they said they just have the older model which is smaller and doesn't show some information like weather, etc. One agent said the beeping was normal. Like, seriously? It is normal and working perfectly when it keeps on beeping every second? Which did not occur before. You pay them every month. And then you get this very supportive techs, OMG. I don't give bad reviews but what we were experiencing for more than 2 weeks is so terrible already. Kids are having a hard time sleeping. And I am having a hard time focusing on work needs to be done in my computer because of this annoying and continuous beeping sound. This is the kind of service we get for being a customer in almost 4 yrs. Wow... If I have an option to give it 0 review, I will..

Doing business with Fluent has been a huge mistake! Had I known going in this company would have poor installation, horrible customer service, and no technical support, I would have never choosen them. First, the brand new security panel I purchased from them was defective. This caused a delay in install. On the second attempt they installed all the equipment however left without making sure all of my smart home devices were working properly. My smart lights never integrated, smart thermostats and door locks were working intermittently. In addition they installed the $1400 panel with adhesive instead of a bracket (picture attached). When I called in to have the issues resolved I was told someone would call me back when the problem was fixed. I had to call them 3 or 4 times for an update. Weeks went by, each time with no resolution. Then they put me on an automated call back list. So I began recieving a call everyday from a tech that had no resolution and knew nothing about the problem or conversations from the previous day. On my last attempt I called in and a representative by the name of Aaron answered. He seemed to know all about the issues. He began actually yelling and speaking over me, stating he could not help me. He also stated he was a sales representative and I should not have called in on a Saturday. He said, tech issues should be called in during the week when they have more staff. I then asked to cancel service. I was told I could not, it would have to wait until Monday. ATTENTION: Do Not be fooled by the friendly first sales call, things will not end well. This is not a company I would trust to follow through with what they say they can deliever!

Their sales representatives in the field are dis-honest. They lie to you, and they use quick talking tactics to take advantage of senior citizens. Here is an example of a dis-honest sales rep. He is a liar. He told me FLUENT would pay off the contract I had with SAFE. Now FLUENT states they are only responsible for $350.00 leaving me with $1855.00 to pay or face litigation with SAFE. Mr. B told me 3 times that the contract would get paid. They would send me a check for the payoff and for me to then write a check to SAFE. That way SAFE would not know FLUENT was taking business away from SAFE. I asked him 3 times if that was correct regarding paying off SAFE. I have a witness that heard it. FLUENT said that I needed a written statement from Mr. B regarding this. He did not give me a written statement. Now I have called and/or texted him over 40 times since December 3, 2022. He has not responded to any of my calls and/or text messages. If this person tries to sell you on FLUENT, make sure that you get a written statement from him or FLUENT will just give you the shaft

I cannot say enough about how terrible this company is. Do not sign a contact. We did 4 years, and it was ok until all of the products stopped working. This in itself would not be a reason to be too upset. Stuff breaks. But by the end of my term I was paying for nothing (because nothing worked any more). I waited for my contract to be done in august. I went two emails, was never responded to and the service was not canceled. I called twice- both time they people on the phone said they would have someone call me back and they never did. I did three chats on the website. Every time I was told somebody would call or email me back and never did. For four months I tried to cancel and was unable. Finally, today, I got through to someone and he said I had to right out a contract on paper and email to them to cancel. He refused to refund any of the money they have literally stolen in the last four months (240 dollars) I could go on, but I won’t. Needless to say I highly recommend not using them. The last employee I spoke to was rude and could have cared less, even though he’s the only one out of 7 people I spoke to in total who told me how to cancel.

My Fluent system is not working, 3 months after my current contract expired. I contacted them about getting it fixed and at the same time I added more equipment and upgraded others. After the contract was signed on 25 Nov I found out they have no technicians in my area that can do the work. The earliest date I have for them to possibly come is 5 Jan. I told them that that was not reasonable and as its after 30 days specified in my contract for delivery of goods and services that I want to cancel. They refused and offered me two free months. Two free months for a non functioning home security service with fire, gas, and flood monitoring. Totally unacceptable. I have engaged with my local government consumer protection agency to rectify this. Horrible support for their products. Avoid this company.

I seriously cringe giving this company one star because they deserve zero. We had them for five years on a contract. Over those five years the service was awful. The alarm was always having issue and every time we called nobody knew what was going on. We moved from our house right at the end of our contract. We called them and let them know we were moving several months beforehand and they told us that our contract was almost over and we wouldn’t be billed anymore. We moved and three months later we noticed that they had still been charging us every month even though we didn’t have a contract anymore. We called and they told us that we were supposed to send something in writing. They never told us that when we called originally. They also told us that they don’t do refunds so we weren’t getting our money back. We sent an email stating that we wanted our service canceled as the person on the phone had told us to do. And today, a month later they freaking charged us again! My husband called them and of course we were told a totally different story that we have to fill out some form. I’m looking into small claims court because this company is a total scam and has taken hundreds of dollars from us for an alarm that we don’t even have anymore. If you’re considering this company, run the other direction. Literally any other alarm company would be a better choice.

Where do I start? We purchased a home in 2019 and decided to use Fluent as a home security provider, our other only choice being Vivent (had problems in the past with them but in hindsight a better choice) A Fluent tech came out to review the existing alarm system and devices, and see what our needs are. Most glass sensors, co2 and smoke were already installed from the previous home owner, in the end we had a few additional window sensors added and outdoor cameras. When the tech went to install the new panel rather then asking us where we wanted it or installing in the previous alarm panels location (which was wired for power) he smashed a hole in our wall with a hammer so he could feed the wire down the wall to a outlet. If thats not bad enough he decided a good spot was 5' up the wall with the screen facing the front windows so anyone on the street could see the status of the panel. Fast forward a year into our contract, I came home from work and half our window sensors were faulting as well as the door sensors. After a few hours on the phone with customer service and bouncing around from person to person I get a manager on the phone who sent a tech out for free, I think only because I had to complain so much. Tech comes out and tells us that half our sensors were not even connected to the panel. A couple months later I also notice the co2 alarms and smoke alarms had expired in March of 2019 meaning the original tech didn't even bother checking to see if our devices were still good. Fluent refused compensation for the terrible install. To be honest I didn't even bother calling back about the co2 alarms because who wants to sit on the phone for 2 hours to be told tough luck. Fast forward another year and our 2 year old panel goes nuts with every alarm under the sun. I ended up pulling the panel to silence it. Fluent rings me up and surprise the panels not covered under warranty and they want to charge us for a whole new panel, once again I escalate up the chain to management and after a lengthy conversation they finally agree to ship a new panel for free. Fluent is terrible. I usually take 1 star reviews with a grain of salt but everything you read about fluent and their underhanded business practices is true. I'm glad I read these reviews especially the 30 day notice of cancelation. I will be sending a certified letter, email and phone call each month to them for the final 3 months of my contract to ensure that they do not get one extra penny from me. Equipment will be returned via certified mail. And if they still want to play games and mess with my credit they can speak with my attorney. Do not sign contracts. Do not upgrade your equipment. Do not answer the door for their salesman. Do not allow Fluent in your home.