Fluent Home: Read 1,131 User Reviews From Real Homeowners

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Sandi Chestermere, AB

I am so grateful that Bridgette from Utah, helped reconnect my door camera, and helped log again. So pleased with her patient and helpful attitude. Was much anticipated with a kind person.

5 years ago

Reply from Fluent Home

Hello Toadette, We are happy to hear you had such a great experience with Bridgette! She is a great addition to our team and we are happy to have her! Thank you for being a part of Fluent. Have a great day!

Mar. 24th, 2020

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Amber Snow St. John's, NL

My only real complaint is that there's no option for the doorbell to chime through the panel as opposed to the old doorbell which I can't hear with the entryway door closed. And there's a fair bit of lag getting a notification pop up on my phone. Other than that it's been positive

5 years ago

Reply from Fluent Home

Thank you for the review, Amber! If you have a few minutes to give us a call, we would be more than happy to help you troubleshoot with the notifications on your app. Thank you for being a part of Fluent!

Mar. 24th, 2020

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Joel Doan Indianapolis, IN

The technician that I just spoke to was the best experience that I have ever had with this company or any other tech support that I have ever spoken to in any company. Absolutely the best!

5 years ago

Reply from Fluent Home

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Mar. 12th, 2020

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Jb Selkirk, MB

I like the company. It's been working well for me. The only thing I think is weird is that the thermostat is battery operated. I talked with Diya today and she was very pleasant and helpful.

5 years ago

Reply from Fluent Home

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Mar. 12th, 2020

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Sam Gentile Kitchener, ON

Christian was able to successfully walk me through a hardware issue on the phone. I was very impressed since I am not at all good with working with my hands. He was also able to identify the problem very quickly.

5 years ago Edited May 23, 2022

Reply from Fluent Home

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Mar. 2nd, 2020

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S Connolly North Battleford, SK

Amanda was helpful in ordering us a new carbon monoxide detector. I like the system but have to wait 2 weeks for the new monitor to arrive. I have a backup monitor not linked to the security system thankfully but I’m not overly impressed to have to wait that long.

5 years ago

Reply from Fluent Home

Thanks so much for the review! We're sorry to hear that you're having to wait 2 weeks for a shipment. Typically, we guess that equipment ships and will arrive in 2 weeks, however, it's not always that long. Feel free to give us a call if should you need anything in the meantime! Thank you for choosing Fluent Home!

Mar. 2nd, 2020

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Dean Schmeichel Calgary, AB

I recently bought my business an My representative solved my problem and saved me a $900 charge that had been inadvertently charged to my account. She took the necessary time and care to make sure I was treated fairly.

5 years ago

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Sumit

The worst customer service ever. The technician that comes to your house never fully explains the contract and the terms. They rush you in to signing documents on scene and he sits there when the customer service calls to ensure you say yes to everything. The technician will tell you that the company will take all the equipment away if you cancel the contract or having difficulty paying a huge amount every month. Then later you find out that you own this equipment which is useless for you as it’s only compatible with Fluent. When you try and talk to the customer service they tell you that now if you want to get out of this service and return the equipment you have to pay 85% of the remaining contract and do absolutely nothing to resolve any of your issue or add anything to your service. They swear at you on the phone and threaten that you will be charged for anything and everything that you request done to your system now on. The rep that came to your house to install the equipment and sell you the service takes days to return your call. They basically just want to dump this equipment on you and say it’s free and then later in the service say now pay or we will send you to collections. Very rude customer service people. I will not suggest any one to sign up with them as they are a rip of company. The online app freezes a lot and shuts down in the middle of alarming the system. Shop with other companies before you even sign up with this company.

6 years ago

Reply from Fluent Home

Hi Sumit - thank you for your feedback. Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Cheryl Denver, CO

So far, I like the company. When my battery in the monitor was low and beeping, they helped me turn it off and told me what battery to get. Then they help by phone to install the battery. They called several times to make sure everything was alright.

6 years ago

Reply from Fluent Home

Hi Cheryl! Thank you for the review! We're sorry we're getting back to you so late - Fluent just recently discovered .

Feb. 21st, 2020

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Troy Allen Sandy, UT

I switched to Fluent after Protect America overcharged what they promised me. I couldn't be happier with the service provided, the price and the system they installed in my house.

8 years ago

Reply from Fluent Home

Hi Troy! Thank you for the review! We're sorry we're getting back to you so late - Fluent just recently discovered .

Feb. 21st, 2020

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Glenn Gooding

Thanks, Jhon, a Fluent tech service holder. Very helpful and easy conversing guy. He always on phone side to pick calls from customers and solve their problems. He fixed my Tv monitor problem within half an hour. Nice person.

1 year ago

Reply from Fluent Home

We appreciate the kind words and are glad we could provide you with a positive experience!

Jul. 31st, 2024

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Lily Chow Saskatoon, SK

Kurt was fabulous, awesome customer/technical service rep!! Honestly wish I would have gotten him when I first called, would have saved me a lot of wasted time. Helped me find solutions for my problems and was upfront and honest about warranty and policy. I wish more reps had better csr skills like him, would be a much better experience and wouldn’t feel dreadful when having to call in. He saved me as a customer without even knowing it!! Hope the company pays him well they need to keep him on their roster!!

2 years ago

Reply from Fluent Home

Hello Lily,

We're so glad to hear about your experience with Kurt. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Janet Loch Wentzville, MO

Service technician Jay F was astounding! He took as much time as I needed and guided me through getting the new alarm modem communicating with the emergency center, setting up my phone app, changing the date and time on the alarm panel. He was great, knowledgeable and friendly!

2 years ago

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Judith Webb Knoxville, TN

Fluent Home has been a good security system. I have not had any trouble with it. The batteries lasted a good length of time. I called a few minutes ago to ask how to change a battery in one of the sensors because it was low. The tech, David C, was very helpful and friendly. We were able to change the battery with no problem.

3 years ago

Reply from Fluent Home

Hello Judith! Thank you so much for your review! I will pass along your compliments to David! If you ever need any assistance in the future, please do not hesitate to give us a call at 855-238-4826. Thank you again for your review!

May. 18th, 2022

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Neil & Theresa Windsor Saskatoon, SK

I just had a bad experience with Fluent with our recent work order and with issues that still continue to plague us, but having an hour and forty five minute conversation with David, I resolved a lot, learned and understand a lot and restored my faith in Fluent. Thank you David.

3 years ago

Reply from Fluent Home

Hello Neil and Theresa, Thank you for the 5-star review!! We will make sure that David knows that they mentioned in this review!! If you ever need assistance we are here for you. Please call us at 855.238.4826 if you ever need us! Thank you again for the amazing review!!

May. 6th, 2022

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Annette Walkof Winnipeg, MB

The gentleman, (David), I talked to today was very informative, explaining everything he was doing to check out the system and why he was following that procedure. He was very polite, patient , and answered my questions with clarity.

3 years ago

Reply from Fluent Home

Hello Annette, Thank you for the 5-star review!!! We will make sure David knows they are mentioned in this awesome review! We appreciate you taking the time to write this review and thank you again for this amazing review!!!

Apr. 11th, 2022

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Curtis Regina, SK

My first call to customer service was good and she tried to help me as best she could. She transferred me to tech support and put me through the same procedure as the the First Lady did. She then put me on hold a couple times and did not get back to me for 30 minutes or so and then hung up on me! First phone call was 75-80 minutes. I then called customer service again and got a very pleasant person . He listened to what had been done and walked me through a reboot. Within 15 minutes it was back working. Thank you customer service!

3 years ago

Reply from Fluent Home

Hello Curtis, Thank you for the amazing review! We do apologize for the customer experience you had received at first. We are happy you were able to get the issue resolved in the end. Thank you again for this amazing review!!!

Mar. 11th, 2022

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Al Whitehill Papillion, NE

Dave was working on a Saturday morning and he helped us so much. We were so confused about why our alarm kept beeping and in a very short time he fixed it and clearly explained all we needed to know! He is a great asset to your company. Very patient and knowledgeable. We are so thankful that he was working when we called! Thank you!👍🏻

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you had such a great experience with David, we are extremely happy to have him on our team. Thank you for choosing Fluent Home!

Feb. 24th, 2022

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Joyce A Baynham Kansas City, MO

I can see whose at my home where ever I'm at! And I can Talk through the intercom And no one will know if I'm That I'm not at home! I always Know when someone is on my Porch! I can leave my purse on the porch " and no one will touch it! If I didn't have the doorbell Camera my purse would have been taken! Thanks to my doorbell camera!

3 years ago

Reply from Fluent Home

Hello Joyce, Thank you for the 5 star review! We appreciate you taking the time to share what you love about the products we offer! Thank you again for the amazing review!!!!

Feb. 21st, 2022

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Roger Barron Spruce Grove, AB

I had battery replacement issues, door lock operation issues and an expiring carbon monoxide detector. Mandy P was very helpful in resolving my issues. She was patient and thorough in troubleshooting and fixing the problems. She made sure everything was working and I was satisfied. Thank you.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have had this experience with Mandy, we are certainly glad to have her on the team. Thank you for choosing Fluent Home!

Jan. 19th, 2022

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L. Farrall Sacramento, CA

Needed help with sign in on mobile app for Fluent. I got a new cell phone yesterday and I had a big problem getting it to work because I couldn’t remember username or password. Nazish S. was very patient and understanding to assist me. After some time, it was accomplished! Very thankful for her help.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are glad to heart that the agent was patient and understanding when assist with this issue. That is great that it was accomplished and you are back on the app. Thank you for choosing Fluent Home!

Nov. 25th, 2021

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Lynda Taylor Las Vegas, NV

Mandy P was very patient with me. She has excellent technical support skills. She did not get upset when I could not find certain things. I use to be a supervisor for the post office, I would have loved to had her as one of my employees. Her customer service skills are excellent.

4 years ago

Reply from Fluent Home

Hello Lynda, Thank you for the 5 star review!! Thank you for sharing how one of our agents helped you! We enjoying knowing our customers are pleased with our services. If you ever need anything please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 27th, 2021

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estelle ramsay Sherwood Park, AB

Having Flyent Security literally saved our home. we went out but left something cooking on the stove and of course quickly burnt and the smoke set off the alarm. the fire department was immediately dispatched, we were contacted, returned to find our home safe. so grateful and thankful for Fluent.

4 years ago

Reply from Fluent Home

Thank you Estelle for the awesome review!! Love hearing how we have helped our customers!! Thank you for being part of the Fluent family!!

Sep. 23rd, 2021

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Verified Customer

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Angelina Wyatt Fort Mohave, AZ

Get all notifications immediately and love the way it works. Feel more protected.

2 years ago

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Verified Customer

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Jess L

Very difficult to cancel services once our contract was up. They continued to withdraw payments from our account even after I cancelled the service. Had to go through my bank to stop the payments.

4 years ago

Reply from Fluent Home

Hello Jess, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Phyllis Fort Wayne, IN

They use deceptive business practices. I tried to cancel my less-than-adequate service because I could no longer afford it, but they insist that I owe them for a year and refuse to remove their equipment.

4 years ago

Reply from Fluent Home

Hello Phyllis, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Nov. 4th, 2021

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Verified Customer

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Shonda Bashir Jackson, MS

My system doesn’t supply me with the security I need. I have no outdoor security lighting and not one camera. Most companies are offering these amenities.

4 years ago

Reply from Fluent Home

Hello Shonda, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Nov. 4th, 2021

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Verified Customer

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Karen Grosso

Last time we renewed we agreed to a lower price than you are currently charging and have ignored all my emails to try to deal with it

4 years ago

Reply from Fluent Home

Hello Karen, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. Look forward to hearing from you!

Nov. 6th, 2021

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Verified Customer

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Raul Espinal Cleveland, OH

Poor customer service staff member says they will call me back then call 2 days later them when they call the right agent wasn't available to fulfill my needs

4 years ago

Reply from Fluent Home

Hello Raul, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!!!!

Nov. 6th, 2021

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Verified Customer

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Betty

Do not follow through with what was promised, then say that it was never promised. Told I should of wrote down name of person on phone. I thought calls were recorded.

4 years ago

Reply from Fluent Home

Hello Betty, I am sorry you had a bad experience. We would love the chance to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!!!!

Nov. 6th, 2021

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Verified Customer

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Dale

Terrible customer follow up. Sensors are wireless (battery) not once was I contacted to perform maintenance on the system, 59% of sensors are in trouble mode.

4 years ago

Reply from Fluent Home

Hello Dale, I am sorry you had a bad experience. How can we correct this for you? We would love to hear from you so we can troubleshoot with you about the issues with your sensors that you are having. Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Mr Hooykaas

I have never had a problem with this company. Anytime I called were very helpful

4 years ago

Reply from Fluent Home

Hello Mr. Hooykaas, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Morris Ertman

I have an unrepaired monitoring system they have not completed repairs on, because they claim the screen is broken, which it is not. So, I've unhooked the system so as not to have it beep intermittently.

4 years ago

Reply from Fluent Home

Hello Morris, I am sorry you had a bad experience. How can I correct this for you? We would love to troubleshoot further with you on this. Please call us at 855.238.4826. Look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Vega Toledo, OH

Tried to call them about a false alarm and kept getting put on hold. And they want $100 just to move a sensor on our front door.

4 years ago

Reply from Fluent Home

Hello Vega, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Dwayne

They are very fast to call when an alarm goes off. Very helpful and excellent customer service

4 years ago

Reply from Fluent Home

Hello Dwayne, Thank you for the 5 star review!!! Thank you for taking the time to share what you value about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Sandra

They started out higher but we can't seem to get any service -our shop security hasn't worked in a year (put in new batteries) still doesn't work and it seems each piece takes a different type of battery. such a hassle

4 years ago

Reply from Fluent Home

Hello Sandra, I am sorry you had a bad experience. How can we correct this for you? We would love to discuss this with you! Please call us at 855.238.4826. Look forward to hearing from you!!!!

Nov. 6th, 2021

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Verified Customer

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Dave Fentie

Have never had an issue with the system works great notifed immediately if is set off.

4 years ago

Reply from Fluent Home

Hello Dave,Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Diane Côté

Their after-installation service is very very poor!!! We've had a couple of issues and no one is available to come to our house, so we carry on with a compromised system.

4 years ago

Reply from Fluent Home

Hello Diane, I am sorry you had a bad experience. how can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Kari Dayton, OH

It is cheaper than what we had before and we haven’t had any problems with any of it.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have found the service to be both reliable and inexpensive. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Jacqueline Toledo, OH

Easy to use, I never have problem. I’ve only had to call customer service one time and they were very nice.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear that you have had a good experience with the service as well as when speaking with our support team. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Gilbert Pittsburgh, PA

They don’t give complete information when you sign up. The equipment is okay. It is security. They just need to be upfront.

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. We are very sorry to hear that you did not feel you had a complete understanding at the time of signing up for the service. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and we would be happy to speak with you. Thank you!

Nov. 8th, 2021

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Verified Customer

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Elsa Amherst, OH

Anytime I’ve pressed the button, they have made it out so there are no problems.

4 years ago

Reply from Fluent Home

Hello Elsa, Thank you for the 5 star review!!!! Thank you for taking the time to share what you value in the services we can provide!! Thank you again for the amazing review!!!

Nov. 8th, 2021

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Verified Customer

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Margo Dayton, OH

Their service stinks. When you call, you wait for one to three weeks to get service. Our alarm has been going off and they don’t answer consistently. They need to get closer to their customers.

4 years ago

Reply from Fluent Home

Hello Margo, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 8th, 2021

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Verified Customer

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Kathy Columbus, OH

My needs are taken care of. It is average security. There are no bells and whistles. Just what I need, simple.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that we have been able to provide the service that suits your preference. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Walter Toledo, OH

I feel very secure with the alarm system on the house. It seems very accurate. But, there is no one in our area to come out and service it.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are glad to hear that you have found the service to be accurate and that this has helped you to feel secure. Thank you for the feedback in reference to the area technicians. Thank you!

Nov. 8th, 2021

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Verified Customer

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Anonymous Columbus, OH

It gives me peace of mind, but it could be better if I could reach it from anywhere not just at home.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that the service helps to give you piece of mind. We do offer the option for remote connection on select panels and packages. If you would like to speak with us about this, please feel free to give us a call at 855-238-4826 and we would be happy to discuss this with you. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Charlotte Youngstown, OH

Customer service is attentive and answer with a pleasant smile. There are no real problems. When the smoke detector goes off, they do call.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that you have had a good experience with our support team as well as with the service when the alarm does sound. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Donald Washington, PA

Good equipment. It is easy to use. I would like more signs to put outside my house.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very happy to hear that you have had a good experience with the equipment. If you would like to discuss the option of additional yard signs, please feel to give us a call at 855-238-4826. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Kimberly Richmond, IN

Every time I call they walk me through what I need and get me solutions quickly. I feel safe with them.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have had a great experience with our support team and that we have helped you to feel safe. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Patricia Toledo, OH

If the alarm goes off, they are prompt and contact me promptly. They are less expensive than what I had before.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We certainly strive to react quickly when our customers need us. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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