Fluent Home: Read 1,131 User Reviews From Real Homeowners

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LOREN SIMONDS Salem, OR

Until today with Dylan S I would rate your customer service as piss poor lousy service. He gave me far more support and willing ness to help than all other contacts combined. He was courteous professional and gave me confidence that things will be addressed.

3 years ago

Reply from Fluent Home

Hello Loren,
Thank you so much for your feedback!
Fluent

Aug. 11th, 2021

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Gerald Pierce Lac La Biche, AB

On June 11, 2021, we were assisted by Kirstie and her service was excellent! She was reliable and dependable and honored her word. She resolved our concerns and she did so in a timely manner. Also, on May 17, 2021 a technician came to our home with the intent to install security cameras that we had ordered. He was very honest and gave us excellent service but told us Fluent cameras would not work for us due to our poor internet. However, all other dealings we had with Fluent support staff/ management since May4, 2021 up until the present time was terrible and completely unacceptable! We made multiple phone calls to Fluent during this time period and dealt with Mitchel, Kurt, Misclee, Emlma, John, Jason, Josh, and Nicholas. For the most part, none of them returned calls when promised and nobody resolved our requests for service ! On top of that, on many, many occasions when we called Fluent, we spent hours and hours waiting on the phone when we were put on hold waiting for someone to help us. As an example, prior to speaking to Kirstie today, we were put on hold for 3 hours and 44 minutes waiting for Nicholas to get back to us! He never did get back to us so we finally requested a callback. Kirstie provided the callback and, as already mentioned, gave exemplary service. We are satisfied with the home security provided by Fluent, but are extremely dissatisfied with customer service and communication.

3 years ago

Reply from Fluent Home

Hello Gerald, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 3rd, 2021

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Amy Brown Westlock, AB

Tyler P and his team Thomas were excellent to deal with. They were friendly, informative and set us up with all the cameras and security system we needed. They went out of their way every day to ensure we were taken care of. I would highly recommend.

3 years ago

Reply from Fluent Home

Hello Amy, Thank you for the 5 star review!!! We love hearing how our agents have made our customers smile and enjoy our services!!!!

Nov. 4th, 2021

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Angela Avari Dawson Creek, BC

Just wanted to update my banking - had an excellent time talking with Mandy! She was extremely nice and kind, answered all my questions, updated my stuff and assisted me with my camera / app issue. I very much enjoyed her help and made me feel good! Great job Mandy :)

3 years ago

Reply from Fluent Home

Hello Angela, Thank you for the 5 star review!! I will make sure Mandy knows she was mentioned! We love hearing how our agents have helped our customers!!! Thank you again for the amazing review!!!

Nov. 4th, 2021

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Luis Arevalo Airdrie, AB

BRAVO, Tech Support William. Thank you for a JOB WELL DONE! My experience with Fluent Tech Support has really been excellent today. William showed his technical, problem solving skills and willingness to help from start to finish.

4 years ago

Reply from Fluent Home

Hello Luis, Thank you for the amazing review!! We love hearing how our staff have helped our customers! We will make sure William is given kudos for his technical and problem solving skills! Thank you Luis for being part of the Fluent family!!!

Sep. 24th, 2021

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Diane Kingsport, TN

I recently updated my previous alarm system to Fluent Home and love it. I added two outdoor cameras with their Fluent Home phone app so I can access my system anytime anywhere. Very happy with my decision to switch. Michael was very helpful and informative.

4 years ago

Reply from Fluent Home

Thank you for your review, Diane! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Aug. 25th, 2020

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Kathy Akron, OH

They have a quick response time. Polite people to work the calls. The customer service is wonderful. They take their time to answer all your questions. Today Michelle was amazing in all aspect, answering questions, getting papers I needed and setting up a repair call.

4 years ago

Reply from Fluent Home

Thank you for your review, Kathy! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 15th, 2020

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Donna Cary Reno, NV

Michelle talked me through a Bypass procedure. I have a faulty overhead garage door sensor that was pre-existing. Rather than pay for the expense of replacing it right now, I elected to disarm it. She gave me the information to temporarily bypass it but then gave me another way to permanently bypass the faulty sensor. Michelle was extremely professional and made sure I had the sequences written down.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Donna! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 13th, 2020

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CURTIS NIELSEN Los Angeles, CA

Awesome product and product support. Trevor was an educated and helpful sales rep without being pushy. I needed technical help to solve some issues and Amanda was super helpful and friendly. If all technical support people were as awesome as she, companies would lose very few customers.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Curtis! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 8th, 2020

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Ron Ashmore Meridian, ID

The sales rep and Installers were amazingly pleasant, clean, and efficient. I needed help and was able to chat with a representative named Bridgette. She was very knowledgeable and took care of my online account issues. Her patience and kindness are appreciated!

4 years ago

Reply from Fluent Home

Thanks so much for the review, Ron! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 1st, 2020

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Michelle Tate Edmonton, AB

I love calling Fluent because they are always happy to help and there is never a long wait time when I call. Bridgette was very helpful in guiding me through the process of accessing my online account and also helped guide me through making the necessary adjustments.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Michelle! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Barbara Peters Alder Point, NS

I like this company because it keeps my home and family safe. I get messages when I know the alarm is set and disarm. I can now sleep because if anything happens the alarm will let us know. I have nothing bad to say about this company . Kasandra and the rest of their team are very understanding and a lot of help.

5 years ago

Reply from Fluent Home

Thank you for your review, Barbara! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Stephanie Howse ,

We became fluent customers in 2019. The previous alarm company had a flood sensor that was supposedly working and didn’t alert us to water in our basement. So we had a flood and had $30000 in damages. We switched to fluent , who used the same flood sensor from ADT, said it was working. I had an alert Monday eve around 7. I called customer support who said they did not have the flood sensor in the monitoring system. We tried to add it unsuccessfully. I was very upset by this, as we thought we were protected from a potential flood but were not. I spoke with a lady Diya, she was great and sent us a free sensor( was worth $150}. I want to thank her, she was very professional and understanding. This has changed my opinion of fluent, so hoping their customer service continues in the manner as Diya performed.

5 years ago

Reply from Fluent Home

Hey Stephanie,

We'd like to make this right for you and get a new sensor sent out. We were unable to locate your account by just your name. Would you mind sending us your address, and we'll get this looked after right away!

Apr. 15th, 2020

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Abe A-Q Maple Ridge, BC

Sam was extremely friendly never gave me an issue I like when I can call in and feel like you guys understand me much better then talking to a voice message I had a great experience keep up the good work fluent Def will be sticking with you guys.

5 years ago

Reply from Fluent Home

Thank you for your review, Abe! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Alicia Bergman Sarnia, ON

We like the customer service! They pick up the phone quickly and the person on the other end is always more then helpful! one thing I don’t like is that a lot of the times our camera does not pick up things. “Husband gets home and it doesn’t pick up him in the driveway, but the next time he leaves it does” as an example!

5 years ago

Reply from Fluent Home

Thank you so much for your review, Alicia! That is so great to hear about our agents! The camera sensitivity can be adjusted if it doesn't pick everything up that you would like it to. If you give us a call at 855-238-4826 when you have a few minutes we would be more than happy to help you with that. Thank you for choosing Fluent!

Mar. 24th, 2020

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Fernand Thibault Saskatoon, SK

So the service is great. Just spoke to Amanda who completed my requests quickly and effecently with only a short interruption to gather more information. I thank you for the service. The only complaint would be that I was not able to send an email to the address given on my brochure. www.fluenthome.com Do you have a different address?

5 years ago

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KMLatson Dallas, TX

I spoke w/Tyler in Te h Support. He resolved my issue . He patiently walked me through troubleshooting steps and as I got frustrated he remained calm and helped me along the way. I love Fluent and I am grateful for the company. Thank you!

5 years ago

Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 13th, 2020

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Carrie Ross Edmonton, AB

Great experience overall with this company and I enjoy having the service. The traffic onto my property has decreased by 90% easy. No regrets getting the service. I have no idea what the going rate is with other companies and I do find Fluent a bit high.

5 years ago

Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 12th, 2020

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cynthia brown Nashville, TN

I like my new system, I love being able arm and disarm with the app, now the sales guy told me one thing and another was done. I called got Bridgette on the line she handled everything for me she was great, her customer service was very good, she didn't let me being upset get her upset. Thanks again Bridgette

5 years ago

Reply from Fluent Home

Hi Cynthia! Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Feb. 21st, 2020

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Michael Indianapolis, IN

I love my system. The equipment has never had issues, and customer service is very easy to get ahold of. Fluent makes my daily life easier with automation features they provide and I only pay $4 more per month than I did with ADT.

5 years ago

Reply from Fluent Home

Hi Michael! Thank you for the review! Fluent recently discovered w so we're working our way through these reviews. Please let us know if we can help in any way!

Feb. 21st, 2020

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Daniel Slack Las Vegas, NV

I haven been with Fluent for about a year now and their technology and features are second to none. The one time I had to call in my phone call was answer very fast. I like being able to control my garage door with the same app as my alarm system and doorbell camera. ADT did not have a lot options for what I was paying.

6 years ago

Reply from Fluent Home

Hi Daniel! Thank you for the review! We're sorry we're getting back to you so late - Fluent just recently discovered .

Feb. 21st, 2020

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Pat Oak Grove, LA

I have had very good luck with Fluent. I get someone on the phone system within 1-2 minutes. When I had had several false alarms, I realized what it was and the Tech man came out and fixed it in 1-2 days. So far I am very satisfied and love the remote monitoring system. The only downside is that I pay twice what I paid a previous company. But that company didn't contact me until 10 minutes after the alarm went off - that was disturbing. So I think I'm paying for much better service.

7 years ago

Reply from Fluent Home

Hi Pat- thank you for your feedback. Fluent recently discovered and we are working through our reviews so we apologize for the delay. Please contact our office at 855.238.4826 for further assistance.

Feb. 21st, 2020

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Glenn Gooding

Thanks, Jhon, a Fluent tech service holder. Very helpful and easy conversing guy. He always on phone side to pick calls from customers and solve their problems. He fixed my Tv monitor problem within half an hour. Nice person.

11 months ago

Reply from Fluent Home

We appreciate the kind words and are glad we could provide you with a positive experience!

Jul. 31st, 2024

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Arooj Naeem

Opting for Fluent Home for my home security needs has been a positive experience. Their user-friendly app allows me to control and monitor my security system remotely, and the professional installation was efficient and thorough. Fluent Home's customer service has been responsive and helpful, ensuring that I feel secure and supported in my choice of home security provider.

1 year ago

Reply from Fluent Home

Thank you, Arooj! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 11th, 2023

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Matthew Wasno Lake Oswego, OR

We’ve used Fluent Home Security for the past 20 months. They’ve been very responsive if we had questions or needed technical support, assisted us in setting up 3rd party products to work with their system (ex: Security cameras), and quickly reached out whenever our alarm was set off. The app works well and provides smart home features like changing the thermostat from the comfort of our bed.

2 years ago

Reply from Fluent Home

Hello Matthew, Thank you so much for the 5-star review!!!!! We appreciate you taking the time to share what you love about our products and services!!! We thank you for being part of the Fluent family!! Thank you again for this amazing review!!

Apr. 21st, 2022

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Terri Buell Saskatoon, SK

Olivia was great! There was a mixup when a payment was taken a week after my regular payment. And then things just kind of escalated from there to where my regular payments weren’t coming out at all. Olivia has been tracking and following that for me. Prior to her there was a girl who helped me and gave me a discount for that month that I had issues. And that was very good service as well.

3 years ago

Reply from Fluent Home

Hello Terri, Thank you for the 5 star review!!!!! We will make sure Olivia knows they were mentioned in the review!!! Thank you for sharing how we helped you and how our agents are willing to do what is needed to help you out! Thank you again for the amazing review!!!!

Mar. 3rd, 2022

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KALINA LOKELANI KELLETT Portland, OR

Oh darn... I forgot to write her name down... I think it was something like Sasarita... she was the Greatest!! My alarm every so often says there's motion detection when I come home and unlock the front door and before I can punch in my 4 digit code...which it did today that caused a big mess-up that brought the cops to the door. So I called Customer Service and Sasarita talked me through everything that included me taking down the motion sensor and checking the pet setting and the sensitivity level She stayed with me until I had the sensor back in place and all screwed down...which was not an easy feat.! And when it was all done, Sasarita double checked everything to make sure that everything was System Ready. She was Most Patient and Pleasant and Helpful throughout the whole telephone call which was an hour and 33 minutes! Mahalo nui loa Sasarita! Aloha kakou, Kalina Lokelani Kellett

3 years ago

Reply from Fluent Home

Thank you Kalina for your amazing review!! I will make sure Ashrita knows how you feel about how she helped you!!! Thank you for being part of the Fluent family!!!!

Sep. 23rd, 2021

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Jenna Bennett Fort St. John, BC

This most recent experience is the best I have ever had with fluent. If I have gotten customer service like I did today from David C I would not leave. But I know it took me 3 years of problems to get the proper help and I can’t wait 3 more years to somehow get David again when a problems arises (a lot during the year and actually 3 times in the last 6 weeks). David was down to earth and very pleasant to talk to. He was also extremely helpful. I could go on and on about how good he is. He deserves a raise and a yearly bonus!!!!

4 years ago Edited February 14, 2022

Reply from Fluent Home

Thanks so much for the review, Jenna! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 20th, 2020

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Diane Graham

I have been with Fluent for approx. 7 years. The last 2 years have been hell. Since they assigned API as their monitoring agent, You can never reach an agent, are put on endless holds. Trying to make payments by phone is frugal. Today is where the rubber meets the road because API took an unauthorized payment from my bank account, when I just paid them on 8/3/24. They won't receive another dime from me.

7 months ago

Reply from Fluent Home

We take customer feedback very seriously, and would like to look into this further. Kindly give us a call at 855 238 4826 for further assistance.

Sep. 17th, 2024

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Laureen Schuett

Stay away from this company! I was stupid enough to get into a contract with them. Even though I paid their high monthly fee, what I got for it was not what they were suppose to offer, such as the doorbell camera never worked properly for most of my 6 years of paying them every month. I have been on the phone for hours trying to cancel my contract which I tried getting out of years ago but they said I would have to pay it out. They are all over you when they want their money, but trying to get out of this terrible contract is proving to be a nightmare. Stay far away from this company!

8 months ago

Reply from Fluent Home

We take customer feedback very seriously, and would like to look into this further. Kindly give us a call at 855 238 4826 for further assistance.

Sep. 17th, 2024

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Verified Customer

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Cindy Lund Havre, MT

Exterior camera system is lousy. I'm tied into a long term contract and am stuck with them. The interior cameras are good, outside cameras are shut off.

3 years ago

Reply from Fluent Home

Hello Cindy, i am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Benford Green Richmond, IN

Did not keep up their equipment. Did not service equipment when needed. Could not trouble shoot over the phone. Many times we couldn’t set the alarm because it would go off for no reason and we would have to return home to disarm it.

3 years ago

Reply from Fluent Home

Hello Benford, I am sorry you had a bad experience We would love to correct this for you?, Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 4th, 2021

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Verified Customer

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Cindy Galloway, OH

Poor invoice procedures & record keeping of payments. No newsletters or other communications other than attempting to collect on an already made payment.

3 years ago

Reply from Fluent Home

Hello Cindy, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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John Reed Hudson, CO

I have a broken CO2 detector that they wont fix. I also want out of my contract but can't because it is auto renewed. My system is old and they wont upgrade it. I have been with them for 10+ years and this is how I am treated.

3 years ago

Reply from Fluent Home

Hello John, I am sorry you have a bad experience. We would love the opportunity to turn this into a positive experience. Please call us at 855.238.4826. Look forward to hearing from you!

Nov. 4th, 2021

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Verified Customer

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Judith Sander Kalispell, MT

I feel that my house is well protected and they have helped me on the phone when there is a problem.

3 years ago

Reply from Fluent Home

Hello Judith, Thank you for the 5 star review!!! We love hearing what our customers value and enjoy about our services!!!

Nov. 4th, 2021

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Verified Customer

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Ryan Linster

Horrible. I want to cancel and they can’t even do it over the phone. My contract is up and they try to make you stay with them and won’t let you cancle unless you write an email.

3 years ago

Reply from Fluent Home

Hello Ryan, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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(Bean) Armenus Myles

They have always been here when I need them and whenever I go on line and ask a question they are always fast to respond.

3 years ago

Reply from Fluent Home

Hello (Bean) Armenus, Thank you for the amazing review!! We appreciate you taking the time to share what you value about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Greg

They should offer their good standing customers the best rate without having to play negotiating game between their departments and what certain departments can offer

3 years ago

Reply from Fluent Home

Hello Greg, I am sorry you had a bad experience. How can we correct this for you? We would love to discuss your account with you!! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Timothy Stodola

Door locks don't work properly and had them come out to fix and don't want to replace faulty equipment just try to get it working any old way

3 years ago

Reply from Fluent Home

Hello Timothy, I am sorry you had a bad experience. How can I correct this for you? We would love for you to call us at 855.238.4826 to troubleshoot the technical issues you are experiencing! Look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Gloria Toledo, OH

Because they are not a local company , I would feel better if they were local. Fluent doesn't seem to be well known is my area.

3 years ago

Reply from Fluent Home

Hello Gloria, Thank you for the amazing review!!! Thank you for sharing what you would like to see us improve on!

Nov. 6th, 2021

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Verified Customer

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Juanita Denver, CO

Prices are really competitive and it is easy and convenient. Sometimes it is hard to get a hold of people because they are not in my area.

3 years ago

Reply from Fluent Home

Hello Juanita, Thank you for the amazing review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! We are working on having the wait times reduced!

Nov. 6th, 2021

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Verified Customer

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David Columbus, OH

It is cheaper because they use other people’s equipment. All my problems I’ve called about have been solved.

4 years ago

Reply from Fluent Home

Hello David, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Rose Fort Wayne, IN

Wouldn’t recommend Fluent to anybody. The equipment is garbage. It wakes me up at one thirty in the morning and I yanked it off the wall and threw it in the garbage. They also lied to me about the contract. They told me it was two years but it really is five years.

4 years ago

Reply from Fluent Home

Hello Rose, I am sorry you had a bad experience. How can we correct this for you? please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 8th, 2021

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Verified Customer

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Nancy Columbus, OH

I’m very pleased with it. I like that they have a camera door hook up. It lets me what is going on.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very happy to here that you have enjoyed the service and specifically so with the doorbell camera. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Nancy Cut Bank, MT

Pushy salesman. The service tech doesn’t live in our state but they come from far away anytime we have a problem. They have a tax deduction.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad we have been able to provide a service technician when needed even if they have to travel in order to attend. If you would like to discuss your experience with the sales representative, please feel free to give us a call at 855-238-4826 and we would be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Cecil Coram, MT

For this area Fluent Security is the quickest to contact law enforcement. The customer service is good. They are always there for you.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad that you have found our response time to be fast and that you have had a good experience with support team. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Gloria Columbus, OH

Disappointed with the quality. Get another company. Customer service always wants you to go outside and push buttons and stuff. I feel like they should send someone out to fix it. My doorbell is not working.

4 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. Troubleshooting over the phone is something that is part of our policy as this allows us to resolve what can be, over the phone. And if a technician is needed, we are then able to ensure that they have all needed information and equipment in order to effectively resolve the issue. If you would like to discuss this further, please give us a call at 855-238-4826. Thank you!

Nov. 8th, 2021

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Verified Customer

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Shirley Dayton, OH

I had ADT for years and switched to Fluent Security because I was on the look out but now I am on the verge of going back to ADT. They were okay for the first year but after they never respond. The phone rings and rings and nobody answers.

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the frustration when having a difficult time reaching a company for assistance. I would like to confirm that we can be contacted at 855-238-4826 as well as by email at support@fluenthome.com. Thank you!

Nov. 7th, 2021

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Verified Customer

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Jason Cincinnati, OH

Good customer service. They are prompt and always alert and there for me. The equipment is good. It works well.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear that we have been there for you when needed and that you have enjoyed the equipment. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Terri Waterloo, IA

Since we switched to Fluent we have had no problems. It is a good service. When the alarm goes off, they call.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have enjoyed the service and that you have found us responsive when there is an alarm. Thank you for choosing Fluent Home!

Nov. 8th, 2021

Fluent Home Reviews