Fluent Home: Read 1,131 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Akron, OH

Seems to work. When I call them, they are able to help me. We save money and get pretty much the same service as anywhere else.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that we have been able to help you save money and have been available to help when you have questions. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Patrick Duffy

I would have rated a 5/5 except we have had problems with our monitoring equipment lately so we need to get that straight before i would give a 5/5 and 10/10 on referral.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. I was not able to locate the account using the information contained in the review. However, if you have had any continued issue with the equipment, please feel free to give us a call at 855-238-4826 and any agent will be happy to assist. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Ricardo Las Vegas, NV

Excellent service and customer friendly. They have worked with me with the payments and they quality of their products is great.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear that we were able to provide you with payments and equipment that are aligned with your expectations. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Anonymous Salem, OR

Fluent isn't local, and fleeced me into continuing with the company for a $7 monthly discount without realizing that I was getting locked into a multi-year contract. Tried to quit, told me it would be $500 to buy out of contract - told me to contact my new company, they said they would work with me to buy out fluent. Called back to get what I needed, talked to someone else, and they told me that it would be $1200, not $500. They are a garbage company.

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. We can completely understand your frustration in a situation of this nature. Thank you for your feed back!

Nov. 4th, 2021

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Verified Customer

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Christy

They have been good to me over the past years. I have heard of others that renewed their contract getting a discount on monthly monitoring fees that I didnt get offered.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We provide the option to renegotiate the agreement within 18 months of its end date to all customers. If you are within this time range or would like to speak with us about this process, please feel free to give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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D L

Worst company ever! Never even used their system, because it often malfunctioned, door sensors often didn't work, the smoke alarm would go off for shower heat, and they would call. moved and no longer wanted them in my house, wouldn't let me out of contract, equipment is still in old house because I couldn't be bothered to use their service again. I will pay out my contract and be done with their garbage equipment.

3 years ago

Reply from Fluent Home

Hello D L, I am sorry you had a bad experience. How can we turn this into a positive experience for you? We would love to hear from you!! Please call us at 855.238.4826.

Oct. 28th, 2021

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Verified Customer

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Gale Skjonsberg

They have helped when ever we have had a problem. The men that I have talked to have been very good @ telling me how to set things. I am 82

3 years ago

Reply from Fluent Home

Hello Gale, Wow thank you for the 5 star review!!! Thank you for sharing your experience and what you love about us!!!! If you ever need su you can call us at 855.238.4826. Look forward to hearing from you!

Oct. 28th, 2021

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Verified Customer

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Rhona Cartier

Their equipment is garbage constantly having issues and they charge to come fix their garbage also my alarm went off when I was out and my sister was my person to call and she called them back right away cuz we have a dog and she knows he matters more to be then anything but when she called they put her on hold for 20 minutes and my dog hasn’t been the same cuz of the noise it made and they couldn’t turn it off with my permission cuz I couldn’t get home right away

4 years ago

Reply from Fluent Home

Hello Rhona, I ma sorry you had a bad experience. We would love to turn this into a positive experience for you. Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Walter

System computer went black,called fire department after I called and told them the system failed.it took 3 weeks before some one came out and replaced computer board,we stressed that it was a winery and we needed security but we were told Covid was to blame.we got charged for the full month even though we didn’t have security.

4 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Greg and Debora Wheeler

We are unimpressed with the lengthy contract and especially the buyout clause when moving and not taking the security system with you and the new homeowners not wanting to take it over. There should be a reduced amount/small penalty instead in this case. Our entire system has been sitting in a box and inactive for the past four months and it will end up sitting there unused until we pay it off month by month. After that it will be disposed of in a landfill site. The entire system is quite new and in perfect condition. Such a shame.

4 years ago

Reply from Fluent Home

Hello Greg and Debora, I am sorry you had a bad experience. How can we correct this for you? Please give a call at 855.238.4826. Look forward to hearing from you!

Oct. 7th, 2021

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Verified Customer

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Walter

We have had Fluent for years and when ever we had a problem they alerted us right away which in turn saved us lots of money

4 years ago

Reply from Fluent Home

Hello Walter, Thank you for the 5 star review!!!! We love hearing what our customers enjoy about our services. As well as how our services have benefited our customers. Ever need assistance please call us at 855.238.4826. Thank you for being part of the Fluent family!!!

Oct. 7th, 2021

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Verified Customer

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Eric LaFoy

Too expensive for what you get. Monthly monitoring fees plus the minimal memory for video storage almost forced one to buy more memory. This should be all automatic when you purchase the camera monitoring. Not impressed and giving consideration to discontinuing our service once this contract expires.

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the want for more included video storage. If you have found that your video devices have been recording unnecessarily we would be more than happy to assist with adjusting the settings to resolve this and to help avoid exceeding the allocated storage amount. Please feel free to contact us by phone at 855-238-4826 or by email at support@fluenthome.com. Thank you!

Oct. 7th, 2021

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Verified Customer

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John Crandall Hillsboro, OR

They're a good company who lives up to their reputation and follows thru to make sure their equipment is working properly. Even if they are a bit more expensive then most

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are glad to hear that we have followed through and ensured that the equipment is working as expected. Thank you for choosing Fluent Home!

Oct. 7th, 2021

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Verified Customer

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Kevin and Theresa Olea Kelso, WA

Very hard to be able talk to a human and when you do they do not do very well at getting the information on your account so that you do not have to pay bills that are not suppose to come anyway. They also have been over charging me on my monthly bill for who knows how long because my items have been already paid for, for some time now. I only know this because my mother passed away and I had to deal with everything and she was being overcharged for a while..

4 years ago

Reply from Fluent Home

Hello Kevin and Theresa, I am so sorry you had a bad experience. We would love for you to call us at 855.238.4826 so we can correct this and turn it into a positive experience for you! Look forward to hearing from you!!

Sep. 29th, 2021

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Verified Customer

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Amanda W

Locked into contract with equipment that no longer works. I called to look at options. Was told by 3 different Fluent staff that my contract was up so I could cancel with no charge. 3 weeks later a bill for well over $1000 shows up. Apparently there was a different contract hiding somewhere. How convenient it showed up for Fluent after I was told I no longer had a contract by multiple people! Haven't armed the broken system in over 2 years. Still paying $75 a month for another year. I don't recommend anyone sign anything with fluent.

4 years ago

Reply from Fluent Home

Hello Amanda W, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Sep. 30th, 2021

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Verified Customer

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Nathan

In the first few years we had Fluent, they were very attentive, but once we signed on for a second term, they lost interest in us, despite the fact that we are paying absolutely top dollar compared to competitors.

4 years ago

Reply from Fluent Home

Hello Nathan, Thank you for your review! We would love for you to call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Verified Customer

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Randy Armitage

Our experience with this company from sales, install, resolving technical issues and day to day monitoring has been excellent.

4 years ago

Reply from Fluent Home

Hello Randy, Thank you for the 5 star review!!! We here at Fluent home love hearing how we have satisfied our customers. Thank you for being part of the Fluent family!

Sep. 28th, 2021

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Verified Customer

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Joanne

Once when our alarm went off the fluent operator did not insist that the police attend at our property although a suspicious vehicle had been noted in the area

4 years ago

Reply from Fluent Home

Hello Joanne, Thank you for the amazing review!!! Feel free to call us at 855.238.4826. We would love to hear from you!!! Thank you for being apart of the Fluent family!!

Sep. 28th, 2021

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Verified Customer

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Brittany

Generally works pretty well but have had a few things happen. Recently the alarm went off after leaving the house but we did not get a call about it.

4 years ago

Reply from Fluent Home

Hello Brittany, Thank you for amazing review!!! We appreciate you taking the time to write this review! Thank you for being part of the Fluent family!!!

Sep. 24th, 2021

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Verified Customer

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Jeremy Peters

Worth every penny saved me a lot of money temp sensors caught it when furnace went out and I was gone could have been way worse

4 years ago

Reply from Fluent Home

Hello Jeremy, Thank you for the 5 star review!! Appreciate you taking the time to let others know what you value in our services!! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Patricia McGee Kingsport, TN

CJ was the tech I spoke with and she was very helpful and very nice, she stayed on the phone to make sure that everything was working like it should after we changed our monitor battery. She was a blessing to get in this day and time, if I have anymore problems I would be very happy to get her again. Again a big Thank You CJ

1 year ago

Reply from Fluent Home

We appreciate the kind words and are glad we could provide you with a positive experience!

Jul. 31st, 2024

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Freda Gerry Vancouver, BC

Aaron was our sales person he was most helpful with our order and helped direct us as to what to do to cancel our other service. Aaron also called to follow up shortly after and just recently . He answered a few questions I had and put me on contact with John R at the service department. John was also very helpful !

1 year ago

Reply from Fluent Home

Thank you, Freda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

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Jon Toca Brossard, QC

Had the pleasure of speaking with Maria from tech support. Very helpful in walking me through the steps that needed to be taken in relation to the incident I reported, and offering some tips in case it happens again. Thanks for the great service!

1 year ago

Reply from Fluent Home

Hi Jon,

Thank you so much for the wonderful review! We're thrilled to hear about your experience with Maria.

Dec. 4th, 2023

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Clovise Irving St Louis, MO

This is Ms. Clovise I. I spoke with Jae and he was very respectful and helpful with my concerns about my security system situation. I told him what my unit was doing and he said he was going to fix the issue on his end at the office. I said thank you and was very pleased with his decision.

1 year ago

Reply from Fluent Home

Hello Ms Clovise,

We're so glad to hear about your experience with Jae. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Lisa Patterson Spruce Grove, AB

Ryley did an outstanding job installing my home security. He has excellent customer service skills and explains everything very thoroughly. He went over and above by ensuring everything was installed in a timely manner and cleaned up before leaving. He is very good at his job! Thanks Ryley!

1 year ago

Reply from Fluent Home

Hello Lisa,

We're so glad to hear about your experience with Riley. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Marrisa Relitz Spruce Grove, AB

I'm so pleased with the Fluent Tech guy that came to our house today. His name is Norman. He's very knowledgeable and very patient with all my questions. And he's very professional too!! Thank you so much for your help, Norman. Both me and my husband really appreciate you

1 year ago

Reply from Fluent Home

Hello Marrisa,

Thank you for the wonderful review! We appreciate you taking the time.

Nov. 20th, 2023

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Kathrine Schneider Newton Brantford, ON

I want to say thank you to Jae I was getting very frustrated I forgot my log information he was able to steer me in the right direction and was very pleasant to talk to and I just want to thank you again, and if there was more than five I’d give t Him 10 stars thank you again 👍👍

1 year ago

Reply from Fluent Home

Hello Katherine,

We're so glad to hear about your great experience with Jae! Thank you for taking the time to leave a review.

Nov. 20th, 2023

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Lord Warhammer

Had one of the best, if not the best guy come out and install a four camera system.... he was very courteous, polite and answered any questions we had, even the goofy ones... uninstalled old system as well And to top it off it was on the weekend also. Thank You Again Hai

1 year ago

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Courtney Ransom Eagle, ID

Mark, our technician, was persistent in trying to figure out the complicated issue. He addressed all my concerns and answered all of my questions. He fixed the problem I called about, and even fixed some that I didn't know about. He was friendly and efficient. I'm very happy with today's experience.

1 year ago

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Launa Bryner Salt Lake City, UT

Mark was better than excellent! He took the time to show us everything it seemed like 100 times. His patience & understanding helped ease my concerns, I’m older & new technology can be scary. I appreciate how helpful he was & would recommend him to anyone. Thanks again

2 years ago

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Dale Calgary, AB

Normen Z did the best job i've ever seen he was very professional very clean help me out very much taught me lots about the system was very good at his job. Took his time and made sure everything was working good. I've seen many techs over the last 5 years and he was the best I've ever had. I would like him to be my tech in the future.

2 years ago

Reply from Fluent Home

Hello Dale. We appreciate you taking the time to write this review! We are thrilled to know that you have had a great experience with Normen. Thank you for choosing Fluent!

Aug. 5th, 2022

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Dexter Gaudette Morley, AB

My experience dealing with DAVID C was exceptional. He worked with me and understood my request. 10/10 There is a gentleman by the name of Trevor in Resolutions department who could use a little of what mister David C has in customer service.

3 years ago

Reply from Fluent Home

Hello Dexter, Thank you for the 5 Star Review!!!! We will make sure David and Trevor know they were mentioned in this review!! Thank you for taking the time to write this amazing review!!!!!!

Mar. 24th, 2022

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alan dy Leduc, AB

Kaitlyn, ( support tech), took a extra mile to deliver. It was such a wonderful experience to be walked through by a very knowledgeable professional about her craft with passion and care. Fluent needs staff like Kaitlyn to be the best. She rocks!

3 years ago Edited May 24, 2022

Reply from Fluent Home

Hello Alan, Thank you for the amazing review!!! We will make sure Marie knows they mentioned in this review!! We love hearing how our agents have helped customers like you when needed and reach an awesome resolve to the issue!!! Thank you for taking the time to write this amazing review!!!!

Mar. 24th, 2022

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Teresa Surrey, BC

Fire alarm kept going off called Katie from fluent had a bad connection she immediately sent a text and we were able to resolve the issue through text messaging!! And Now I will be able to get some sleep cause she was amble to silence the alarm

3 years ago

Reply from Fluent Home

Hello Teresa, Thank you for the 5 star review!!!!! We will make sure Katie knows they were mentioned in this review!! Thank you for sharing what one of our agents was able to do for you and resolve your issue. Thank you again for this amazing review!!!!!!!!!

Mar. 22nd, 2022

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Kathy Mlynczak Olds, AB

Brittany W was wonderful. In the whole time that I’ve been with fluent, she is the only person who came back on the line to let me know that she was still there and working on things. She was very polite. She truly knows what customer service is. She is a rare gem and a true asset to Fluent

3 years ago

Reply from Fluent Home

Hello Kathy, Thank you for the 5 star review!! We will definitely let Brittany know she was mentioned in this amazing review! Thank you for taking the time to share what our customer loyalty agent was able to do for you. Thank you again for the amazing review!!

Feb. 21st, 2022

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Alma Morris Dayton, OH

Every time I have called my reason for calling have always been taken care of. Dave C was wonderful. He was professional, cheerful personality. He answered all my questions, gave me suggestions on how to solve my problem . If I have another issue, I would want to talk to him.

3 years ago

Reply from Fluent Home

Hello Alma, Thank you for the 5 star review!!! Thank you for sharing what you value in the services we offer. We will make sure Dave knows he was mentioned in this review! Thank you again for this amazing review!!!

Feb. 21st, 2022

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Eric Stuff Vancouver, BC

Caitlin went above and beyond to help us today. I called in feeling disappointed at my inability to fix the situation and she stuck with me the entire time, leaving no stone unturned on our way to resolving the issue. I can't say enough good things about my experience. Eric

3 years ago

Reply from Fluent Home

Hello Eric, Thank you for the 5 star review!!! We will definitely let Caitlin know she was mentioned in the review!!! We are happy knowing we where able to make you smile and have a positive experience! Thank you again for the amazing review!!!!!

Feb. 21st, 2022

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BS Kenworthy Fort McMurray, AB

I called service to help resolve a connection issue with the doorbell camera. A service representative named Ian answered and took care of all my issues. He was a well spoken, patient, calm and polite man who showed care and dedication in his customer service. He even helped resolve a location error on the weather portion of the app. Fluent is very lucky to have such a dedicated employee and he truly was a pleasure to work with. Give that man a raise!!!

3 years ago

Reply from Fluent Home

Hello BS, Thank you the amazing review!! We will make sure Ian knows he mentioned in this review!! Thank you taking the time to share what you love about the service you received as well as how our agent solved the issue for you!!! Thank you again for the amazing review!

Feb. 21st, 2022

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ROBYN JONES Cochrane, AB

The customer service representative Olivia was very pleasant to talk to. She attempted to solve my issue over the phone, when that was unsuccessful she arranged for the technician to visit my home at no charge. Shortly after the technician left Olivia called to make sure my doorbell camera was up and running.

3 years ago

Reply from Fluent Home

Hello Robyn, Thank you for the 5 star review!!!! We will make sure Olivia knows they mentioned in the review! Thank you for taking the time to share how our customer loyalty agent was able to help you resolve your issue! Thank you again for the amazing review!!!!

Feb. 21st, 2022

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Patti Canning Saskatoon, SK

Today I had two technicians come, one fellas name was Aman, unfortunately I don't recall the other fellas name but they were incredible! Great attitude, very knowledgeable. Explained everything and were very efficient! Highly thorough! Checked everything, fixed/replaced everything that needed fixing! Totally satisfied customer!

3 years ago

Reply from Fluent Home

Hello! Thank you so much for the review. We are so glad to hear that you had such a positive experience with Aman and the other technician. We are certainly happy to have them on our team. Thank you for choosing Fluent Home!

Jan. 19th, 2022

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Liberty Reid Orem, UT

Hands down incredible experience working with Fluent Security. Salesman was genuine (not pushy which was so refreshing after dealing with other companies previously) and tailored the system to fit exactly what my family needed. Excellent communication which made the day of installation an incredibly smooth process. Thank you Fluent!

3 years ago

Reply from Fluent Home

Hello Liberty, Thank you for the 5 star review!!! We appreciate you taking the time to write and share what you loved about us and our services we can offer!! Thank you again for the amazing review!!!

Dec. 2nd, 2021

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Rob Woodard Dalton, GA

I received excellent assistance from a very professional (and patient) tech service person named Mandy. Sometimes finding a solution to a problem takes time and she explained everything and has talked me into re-signing with Fluent. Can't improve on that.

3 years ago Edited January 10, 2024

Reply from Fluent Home

Hello Rob, Thank you for the 5 star review, We will make sure Mandy knows she was mentioned in the review. We love hearing how our agents have assisted our customers. Thank you again for the amazing review!!

Nov. 30th, 2021

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Debbie Latham Salem, OR

I am extremely upset with Fluent right now. I got a phone call the other day about updating my equipment due to FCC negating 3g and going to 4g for security systems. I was told there would be no cost to me to upgrade the system. OK, so I agreed to have tech come to my house. He came yesterday and to discover that this change is made only if I sign up for another 3 years contract. However, I still have 1 1/2 years on current contract. I wasn't planning to continue with their service when my current contract ran out, so I didn't do the upgrade. This is a bait and switch technique and I'm not happy about it. It's not my fault the FCC is upgrading and the equipment should be upgraded for free for current customers. What are you going to do about this Fluent!!!???

3 years ago

Reply from Fluent Home

Hello Debbie,

Thank you for speaking to our technician while he was on site. The reason you would pay to upgrade the communication device is outlined in Section 9 of your alarm monitoring agreement. Just like you, Fluent Home has no control over the sunsetting of the 3G cellular network. We are simply providing affordable options to our clients.

If you have a reliable WiFi connection, Fluent Home can switch your primary communication to utilize your WiFi, however, if your internet were to go down, your system would not be able to communicate with our monitoring station.

We are here to help and would be happy to have a member of our technical support team review the pros and cons of each option.

Thank you!

Nov. 22nd, 2021

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Hugh Clarke Saskatoon, SK

We've been pretty satisfied with the service received ever since we signed up. During a Low Battery fault code here, Dylan was beyond diligent to take me through each step of the process, incl the Battery replacement process. He was extremely thorough and informative. Great job!!

3 years ago

Reply from Fluent Home

Hello Hugh, Wow! Thank you for the 5 star review!!! I will make sure Dylan knows he was mentioned!! Thank you for sharing how we made your day and helped you with the issues you were having. If you ever need assistance please do not hesitate to call us at 855.238.4826. Look forward to hearing from you!

Nov. 2nd, 2021

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Beatrice Mohimi Airdrie, AB

I started off by giving Zia an ultimatum to come take your Security device as I was dissatisfied and disappointed with your service and I was going with another company. She calmed me down and step by step the issue was resolved. Great Customer Service!

3 years ago

Reply from Fluent Home

Hello Beatrice, Thank you for the 5 star review!!! I will make sure Zia knows she was mentioned We are very proud to know that you decided to stay and our agents customer service skills .were top notch to satisfy a negative into a positive. If you ever need assistance please call us at 855.238.4826. We would love to hear from you!!!

Nov. 3rd, 2021

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Senesta Collier Riverdale, GA

I've had a problem with my doorbell camera for a while. I call fluent, and we tried several things. I even tried the steps on my phone, but still had the same problem. Yesterday I call fluent again and got Mandp P. She help solve my problems with excellent customer service. If I have any problems in the future, I would request Mandy P.

3 years ago

Reply from Fluent Home

Thank you Senesta for the amazing review! Love hearing how our staff have helped our valued customers!!! I will make sure Mandy knows you mentioned her!

Sep. 23rd, 2021

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queenloo@aol.com Reno, NV

I have a defective security panel. I have called and gone through tech support as well as customer service 4 times. Today was my 5th phone call to fluent to resolve this issue. I must say I was very irritated due to no lasting resolution with this security panel until today. Today, I was lucky enough to speak with customer support employee, Ashrita! She handled the situation with understanding and grace. Your company is so lucky to have her as an employee. I wish all companies had employees like her. She listened to me complain and then quickly resolved the issue. I went from being annoyed to extremely pleased. She deserves all the credit. I wish I could give her a raise! She deserves it! Thank you, Laura N

3 years ago

Reply from Fluent Home

Thank you Laura for the amazing review!! I love hearing how our caring staff have helped make our customers smile and give a positive experience!!!! I will make sure Ashrita gets kudos for what she did for you!! Thank you for being part of the Fluent family!!!

Sep. 23rd, 2021

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Shaughnessa Allgood West Jordan, UT

The whole experience with support was great from the quick chat responses to being transferred to tier 2 support, everyone was happy and very helpful. I was great service I requested a email because I wanted to give praise for a truly positive experience.

3 years ago

Reply from Fluent Home

Hello Shaughnessa,
We are so glad you had a positive experience. Thank you for taking the time to write us a review! We really appreciate you!
Fluent

Aug. 11th, 2021

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Susan Stevens Spruce Grove, AB

I called and Mandy P helped me get my security cameras operational after they had been down for weeks. No other Fluent tech was able to help during numerous calls. Mandy P is very friendly and knowledgeable and if I could request here everytime I call, I definitely would. Thanks Mandy!

3 years ago

Reply from Fluent Home

Hello Susan,
Thank you so much for your feedback! We are glad you had a good experience.
Thank you for being a great customer!
Fluent

Aug. 11th, 2021

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Cathy Folsom, CA

Ashrita was amazing with assisting me. I was having a difficult time opening the sensor to replace the batteries. She sent me photos that were extremely helpful and with her positivity I successfully got the cover off! Anyone getting Ashrita as their rep will be lucky. Thank you for all your help.

3 years ago

Reply from Fluent Home

Hello Cathy,
We are so glad you had a positive experience. Thank you so much for your feedback and for being a great customer!
Fluent

Aug. 11th, 2021

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