Fluent Home: Read 1,131 User Reviews From Real Homeowners

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Verified Customer

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Corey Dayton, OH

Because my house was broken into twice with their security services and both times the police didn't show up for over a half hour and the criminals were never caught.

4 years ago

Reply from Fluent Home

Hello Corey, I am sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Nov. 6th, 2021

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Verified Customer

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Gail Hallett

Easy to use - when alarm goes off - they phone right away awesome

4 years ago

Reply from Fluent Home

Hello Gail, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Stan Morton

Helpful when we need guidance. No problems with the system.

4 years ago

Reply from Fluent Home

Hello Stan, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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E. Asher Alliance, OH

Normally I would rate them high. However I have been unprotected for 3 days now and counting because of lack of connectivity with the cell towers and am very unhappy.

4 years ago

Reply from Fluent Home

Hello E. Asher, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We would love to troubleshoot and assist resolving the issues you are experiencing!!

Nov. 6th, 2021

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Verified Customer

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Roger Belyk

Never a problem when needing customer support, very professional

4 years ago

Reply from Fluent Home

Hello Roger, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Harvey

Always contacted me with promptness and have been helpful with trouble issues

4 years ago

Reply from Fluent Home

Hello Harvey, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Barry Blackerby Spokane, WA

They use to be active in checking with me from time to time, but I haven't heard from them in a very long time.

4 years ago

Reply from Fluent Home

Hello Barry, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Joanne

For the last 4 months there have been many issues with the system and still today we had 3 false alarms in 10 minutes. Somebody needs to deal with this.

4 years ago

Reply from Fluent Home

Hello Joanne, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Nov. 6th, 2021

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Verified Customer

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Bradley Canton, OH

Can’t get a hold of the company. They won’t answer my questions. We are canceling them in July. It goes off all the time with false alarms.

4 years ago

Reply from Fluent Home

Hello Bradley, I am sorry you had a bad experience. How can we correct this for you? We would love to hear from you!!! Please call us at 855.238.4826.

Nov. 8th, 2021

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Verified Customer

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Nina Dayton, OH

Sometimes it goes off on its own for no reason but when I’ve called I’ve gotten immediate action.

4 years ago

Reply from Fluent Home

Hello Nina, I am sorry you had a bad experience. How can we correct this for you? Thank you for sharing what we have been able to do for you! We look forward to hearing from you!! Please call us at 855.238.4826.

Nov. 8th, 2021

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Verified Customer

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Angela Napavine, WA

Support never gives me any problems though the equipment can be stupid sometimes.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very happy to hear that you have had a good experience with our support team. We can certainly understand frustration in the situation of technical difficulties, if you have had continued issues with any equipment I would like to invite you to give us a call at 855-238-4826 and we would be happy to assist in addressing this. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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David Toledo, OH

Simple and easy to use equipment. Customer service never has any issues.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have found the equipment easy to use and that you have had a good experience with our support team. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Kevin MacGillivray

Their workers are always very helpful. The billing is seamless.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that you have has a good experience with our team members and that you have had a seamless billing experience. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Jay

I have called several times about an upgrade to my system and have not received a call back to discuss.

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. We are very sorry to hear that you have not received a return call. To confirm the number to reach us is 855-238-4826, as well you may also contact us via email at support@fluenthome.com. Thank you!

Nov. 4th, 2021

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Verified Customer

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Kevin Nicholasville, KY

Best price and the best customer service and I like the features.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have found the price and service to be this pleasing. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Gerry Greschner

System works well and I appreciate the calls to check on service

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have had a positive experience. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Brian Rabin

Never had any issues in the 10 or so years I've been a customer

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have had a long standing and reliable service. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Mark Eliason

Not too impressed with the sensors, batteries always low, shouldn't be our job to change. Loss of supervision code, things always beeping.

4 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. As a consumable item batteries are something that we do expect the customer to change. If you are finding that the batteries need to be changed more often then realistically expected or would like some assistance with changing the batteries, please feel free to give us a call at 855-238-4826 and any agent would be happy to assist. Thank you!

Nov. 4th, 2021

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Verified Customer

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George James

Good service but to expensive in comparison to other ones on market. I will not renew.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are sorry to hear that you have found the service to be expensive. We would be happy to speak with you further on the subject and do what we can to assist. Please feel free to give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you!

Nov. 2nd, 2021

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Verified Customer

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Allem Scherlie

Always respond quickly to alarms even when cased by our error

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We certainly strive to be quick to respond any time there is an alarm, no matter the cause. Thank you for choosing Fluent Home!

Nov. 2nd, 2021

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Verified Customer

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Dixie

Easy to use app. Everything is remote which is great and so handy

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have enjoyed using the app. It is quite handy to be able to monitor the system remotely! Thank you for choosing Fluent Home!

Nov. 2nd, 2021

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Verified Customer

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Pieter

Very quick response time and knowledgeable technical support

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We certainly strive to respond quickly in a customer time of need and to have the highest quality agents available to help. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Nyla Alger Vancouver, WA

johnny on the spot. helpful when needed always give us a call when we have a problem

4 years ago

Reply from Fluent Home

Hello Nyla, Wow! Thank you for the 5 star review!! We love hearing about what our customers love about the systems and services we offer! If you ever need us we can be reached at 855.238.4826. Look forward to hearing from you!

Nov. 2nd, 2021

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Verified Customer

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Geraldine McLellan

Had an alarm at shortly after 3 AM telling us that our water was getting high

4 years ago

Reply from Fluent Home

Hello Geraldine, Thank you for the 5 star review!!!! Appreciate you sharing what our services have provided for you. If you ever need assistance please call us at 855.238.4826. We look forward to hearing from you!!!!

Oct. 28th, 2021

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Verified Customer

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Tasha Davis

When I've had to call them they have always helped to their best

4 years ago

Reply from Fluent Home

Hello Tasha, Thank you for the 5 star review!! We love knowing what our customers enjoy about services!!! If you need assistance please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Jean

They never replace their signs that are faded, don’t upgrade their monitor systems very often!

4 years ago

Reply from Fluent Home

Hello Jean, Thank you for the amazing review. I am sorry you had a few issues with our services. We would love to correct this for you. Please call us at 855.238.4826. We look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Edwin Frostad Kettle Falls, WA

They told us we could cancel, sent in all information to do this then they came back and said no. We still pay our bills to you but have no service...

4 years ago

Reply from Fluent Home

Hello Edwin, I am sorry you had a bad experience. We would love the to turn this into a positive experience! Please call us at 855.238.4826. We look forward to hearing from you!

Oct. 14th, 2021

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Verified Customer

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Kyle

No support or updates about current products. They install the equipment and never to return or be heard from again.

4 years ago

Reply from Fluent Home

Hello Kyle, I am sorry you had a bad experience. We would love to correct that. Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 14th, 2021

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Verified Customer

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Gary Sharp Yakima, WA

They don't send you a copy of your contract for insurance purposes and they don't follow up with problems with the alarm

4 years ago

Reply from Fluent Home

Hello Gary, I am so sorry you had a bad experience. How can we correct this for you? Can you please call us at 855.238.4826. We look forward to hearing from you!!!

Oct. 7th, 2021

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Verified Customer

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Claudia Hunter Silverlake, WA

My home has suffered two daytime burglaries and the time it took for Fluent to notify me allowed the burglars to complete their task and disappear.

4 years ago

Reply from Fluent Home

Hello Claudia, I am so sorry you had a bad experience. How can we turn this into a positive experience for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Sep. 30th, 2021

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Verified Customer

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Sue Spanier

Very helpful when I moved to a different province, sent someone out right away to get me set up

4 years ago

Reply from Fluent Home

Hello Sue, Thank you for the amazing review!!! Thank you for sharing what you enjoy about our services!! Feel free to call us at 855.238.4826. Look forward to hearing from you!! Thank you for being part of the Fluent family!!

Sep. 30th, 2021

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Verified Customer

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A T Pitcher

Well, they are on top of all alarms and help when you need help

4 years ago

Reply from Fluent Home

Hello A T Pitcher, Thank you for the 5 star review!!We enjoy hearing from customers that enjoy and see value in our services. If you ever need us please call 855.238.4826. Thank you for being part of the Fluent family!

Oct. 7th, 2021

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Verified Customer

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Pat Shea

More expensive than my children's systems and the new door bell camera is useless. It may or may not work.

4 years ago

Reply from Fluent Home

Hello Pat, I am sorry you having a bad experience. What can I do to correct this for you? We would love to hear from you! Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Verified Customer

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Kim Salem, OR

They have always been nice and helpful when I've called for tech support

4 years ago

Reply from Fluent Home

Hello Kim, Thank you for the 5 star review!! So glad you had a amazing experience with us!! Feel free to call us at 855.238.4826. Thank you for being part of the Fluent family!!!!

Sep. 28th, 2021

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Verified Customer

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Duncan

Fast response, awesome knowledgable, helpful, polite and respectful staff

4 years ago

Reply from Fluent Home

Hello Duncan, Thank you for the 5 star review!!!!! We here at Fluent love hearing our customers enjoy our services and that our staff are knowledgeable. Please feel free to call us at 855.238.4826 if you need future assistance. Thank you for being part of the Fluent family!!

Sep. 29th, 2021

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Verified Customer

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Monty

After being with them for one contract and the equipment was paid for, I moved to different company for better cameras and was forced to pay for a second contract

4 years ago

Reply from Fluent Home

Hello Monty, I am so sorry you had a bad experience. How may we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Sep. 30th, 2021

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Verified Customer

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Andre T

Not good service at all your camera system sucks the alarm itself sucks always on hold forever they love to get new customers but once your customer they forget about you

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it hasn`t been a good one. We have not been able to locate your account using the information contained in this review. However, we would love the opportunity to help resolve the issues that you have had. Please give us a call at 855-238-4826 or send an email to support@fluenthome.com and we will be more than happy to address any issue that you have been facing. Thank you!

Sep. 30th, 2021

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Verified Customer

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Gail Vaughan

The company always answers any questions we have when we call them

4 years ago

Reply from Fluent Home

Hello Gail, Thank you for the 5 star review!!!!! We love hearing how are customers love the experience they have with us. Feel free to call us at 855.238.4826 for any future assistance you may need. Thank you for being part of the Fluent family!!!

Sep. 29th, 2021

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Verified Customer

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Dorothy

Always there and ready to help and answer any questions you may have

4 years ago

Reply from Fluent Home

Hello Dorothy, Thank you for the 5 star review!! We appreciate yo taking the time to let others know what you enjoy about Fluent!! Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Verified Customer

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Ronald Firth

I tried to upgrade my unit and it was not a pleasant experience. It was finally upgraded.

4 years ago

Reply from Fluent Home

Hello Ronald, Thank you for taking the time to write this review! Appreciate knowing that we were able to resolve an issue you were having. Please do not hesitate to contact us at 855.238.4826. We would love to hear from you!! Thank you for being part of the Fluent family!!!

Sep. 24th, 2021

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Verified Customer

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Jonathan Edwards

Equipment seems to fail often. I have a shop and house the controllers dont communicate very well . Equipment goes out of date quickly.

4 years ago

Reply from Fluent Home

Hello Jonathan, I am sorry to hear you had a bad experience. How can we correct this for you? Thank you for taking the time to write this review! We would love to hear from you, please give us a call at 855.238.4826. Look forward to hearing from you!

Sep. 24th, 2021

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Verified Customer

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Edward Henry

They try and assist where possible. The companies technical service team is excellent.

4 years ago

Reply from Fluent Home

Hello Edward, Thank you for taking the time to write this amazing review! We appreciate you taking the time to let others know what you enjoy about our services! Thank you for being part of the Fluent family!

Sep. 24th, 2021

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Verified Customer

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Lorraine

Fast phone calls when alarm goes off due to not turning off alarm.

4 years ago

Reply from Fluent Home

Hello Lorraine, Thank you for the 5 star review!! We appreciate you sharing with others what you love about our company!! Thank you for being part of the Fluent family!!!

Sep. 24th, 2021

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Diane Graham

I have been with Fluent for approx. 7 years. The last 2 years have been hell. Since they assigned API as their monitoring agent, You can never reach an agent, are put on endless holds. Trying to make payments by phone is frugal. Today is where the rubber meets the road because API took an unauthorized payment from my bank account, when I just paid them on 8/3/24. They won't receive another dime from me.

1 year ago

Reply from Fluent Home

We take customer feedback very seriously, and would like to look into this further. Kindly give us a call at 855 238 4826 for further assistance.

Sep. 17th, 2024

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Laureen Schuett

Stay away from this company! I was stupid enough to get into a contract with them. Even though I paid their high monthly fee, what I got for it was not what they were suppose to offer, such as the doorbell camera never worked properly for most of my 6 years of paying them every month. I have been on the phone for hours trying to cancel my contract which I tried getting out of years ago but they said I would have to pay it out. They are all over you when they want their money, but trying to get out of this terrible contract is proving to be a nightmare. Stay far away from this company!

1 year ago

Reply from Fluent Home

We take customer feedback very seriously, and would like to look into this further. Kindly give us a call at 855 238 4826 for further assistance.

Sep. 17th, 2024

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edward Doley

This company operates like the mob! After 5 years in the contract, they will try to keep you. They will not answer billing questions, claim they haven't received certified cancelation letters and place you on hold when you call until phone disconnects. All this to try to extend your contract and get more money for poor service. Choose a non-contract service for your needs. Trust me and the other horror stories!

1 year ago

Reply from Fluent Home

Sorry for any inconvenience you've experienced. Please contact us at (855) 238 4826 to address your concerns.

Jul. 31st, 2024

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David Noonkester

***IF YOU CANT CANCEL - what they don’t tell you - send a cancellation email w/ name, address, phone number and your secret word. TO MAKE IT OFFICIAL, end it with your written signature (I took a picture of mine and inserted it at the end). They won’t cancel any other way…and they won’t tell you you need it. It was buried in your contract you signed and didn’t get a copy of.***

1 year ago Edited April 29, 2024

Reply from Fluent Home

Sorry for any inconvenience you've experienced. Please contact us at (855) 238 4826 to address your concerns.

Jul. 31st, 2024

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Steven Watson

Homer A. was very helpful I called fluent homer walked me through the panel box and solved problem in 10 min 👍👍👍

1 year ago

Reply from Fluent Home

We appreciate the kind words and are glad we could provide you with a positive experience!

Jul. 31st, 2024

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Catherine Johnson Edmonton, AB

Is this a joke? You have the unmitigated gall to ask me to reach out to yet again to have this resolved. I have sent 2 letters of request to cancel my 2nd subscription that was never approved by me. It was painful experience the both times and I was met with absolutely horrific and appalling customer service. I will continue to shed light on this fraudulent company. If it save just one person from being fleeced I will be able to rest easier.

1 year ago Edited March 19, 2024

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, Catherine. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Feb. 26th, 2024

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Daphne Fitzgerald

Phone to cancel service and spoke with Jae and he has me fixed with a new panel coming and contracted for 5 more years. Thank you Jae!

1 year ago

Reply from Fluent Home

Thank you, Daphne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Feb. 1st, 2024

Fluent Home Reviews