Fluent Home: Read 1,131 User Reviews From Real Homeowners

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Sammie Graham Texarkana, AR

Brandon was the! best he solved a problem I’ve had for a month, he was professional and kind and patient

4 years ago

Reply from Fluent Home

Hello Sammie, Thank you for the 5 star review!!!! I will make sure the agent knows he was mentioned. If you ever need assistance in future please call us at 855.238.4826. Look forward to hearing from you!!!!

Oct. 27th, 2021

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TBM Meadow Lake, SK

Poor communication, no contract documentation other than their own statements, equipment defective for over two years and no one will fix it, the only way to get responses is to file a complaint with BBB. Worst company we have ever dealt with, - DO NOT SIGN UP WITH THESE GUYS!!!

4 years ago

Reply from Fluent Home

Hello TBM, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 3rd, 2021

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Barb Hepburn Crestone, CO

Their customer service is the worst ever! They do not answer their phones ... you can't get a tech out for weeks if you need service, and they are poorly trained. I had 4 service calls for one issue. This time, I have logged over 300 minutes waiting on hold to get my issue resolved. Simply the WORST customer service ANYWHERE, EVER!

4 years ago

Reply from Fluent Home

I am so sorry sorry you had a bad experience. What can we do to make this right? Please feel free to call us at 855.238.4826. We would love to help reach a resolve!

Sep. 23rd, 2021

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Scott & Ruthann Sitter Saskatoon, SK

Terrible service! We came to the end of our contract, cancelled service in writing and email. While Fluent has acknowledged our d/c…..they have continued to charge us 5 extra months!! NO ONE at customer service center knows how to stop this. I have called into the call center 7 times including today. DONT USE FLUENT!!!!

4 years ago

Reply from Fluent Home

Hello Scott and Ruthann I am so sorry you had a bad experience! I would love to help correct the issues you are having. Please let me know how I can make this right for you? Feel free to call us at 855.238.4826. We look forward to hearing from you and help turn this experience around.

Sep. 23rd, 2021

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Annap Las Vegas, NV

David was friendly, and this company has more to offer! Also Nazish S was very friendly and helpful to.

4 years ago Edited September 14, 2021

Reply from Fluent Home

Thank you Annap for the amazing review!!! Love hearing what our staff have done for our customers!!! I will make sure David and Nazish get kudos! Thank you for being part of the Fluent family!!

Sep. 23rd, 2021

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Nick D Stony Plain, AB

I've had the system for 5 month and it has not been working. Numerous techs to the house, countless gourmet on the phone and still not working properly. Equipment changed out lots of times, billing has been an issue, customer service has been terrible except for 1 person named Steven. Fluent is terrible and will never recommend to anyone

4 years ago

Reply from Fluent Home

Hello Nick. I am sorry you had a bad experience. How can I correct this for you? Please do not hesitate to call us at 855.238.4826. We look forward to hearing from you!

Sep. 24th, 2021

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Doug Plantz Edmonton, AB

Moving and trying to cancel account and there is no way to do this, they put you on hold never phone back, very poor service, We have had equipment for 6 years so it is not that are equipment is not paid for. we have to resort to blocking are credit card to stop payment.

4 years ago

Reply from Fluent Home

Hello Doug, I am sorry you had a bad experience. How can I correct this for you ? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 3rd, 2021

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Linda Wood Yakima, WA

Our phone assistance was superb. We are waiting for a new camera to be installed tomorrow to take care of the problem

4 years ago

Reply from Fluent Home

Hello Linda,
We are so glad you had a great experience! Thank you for your feedback and for being such a great customer!
Fluent

Aug. 11th, 2021

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Brian Hearns Houston, TX

Had an issue with doorbell camera. Worked with me via chat, and stayed on until problem was resolved.

4 years ago

Reply from Fluent Home

Hello Brain, Thank you for the 5 star review!!! We love hearing how we have made our customers smile!!!! If you ever need us please call 855.238.4826. Look forward to hearing from you!!

Nov. 3rd, 2021

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Diane Imler Westland, MI

Ashripa done a great job.She explain everything to me and I like that.Glad I had a chance to have she helping me out.

4 years ago

Reply from Fluent Home

Hello Diane, Thank you for the 5 star review!!! I will make sure Ashrita gets kudos for the service she gave to you!!! Thank you for sharing how our agent made you smile. Thank yo again for the amazing review!!!!

Nov. 3rd, 2021

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Roni Muench Saskatoon, SK

These people departed from AlarmTek and were not allowed to disclose the fact they departed. As a result many customers are no longer under Alarm Tek and are paying more money. A lawsuit is likely in the process. My rate went up without any communication. I cannot get hold of anyone - it is disgusting.

4 years ago

Reply from Fluent Home

Hello Roni, I am sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 4th, 2021

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Kathleen Reif La Junta, CO

I would really like to give them no stars, my panel has been beeping for two weeks now, I have listened to a robot, a lady texting a have called the person who sold this piece of crap that is suppose to be security, but I have none because it’s broken and no one will come to fix, but, they sure get there money....

4 years ago

Reply from Fluent Home

Hello Kathleen, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Niki Still Calgary, AB

The security system did not work. Customer Service was horrible. I had to call repeatedly and the issues and set appointments were never document nor did they attend the meetings. Staff were condescending and my entire experience was horrible when I was looking for help in a serious issue.

4 years ago

Reply from Fluent Home

Hello Niki, I am sorry you had a bad experience. We appreciate you taking the time to write this review. We would love the chance to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!

Sep. 24th, 2021

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Amanda McDonough, GA

ALL the good reviews are from inside the company. They're are over 2,000 complaints about this company at the Georgia Attorney Generals office. Justin G at wsbtv, channel 2 news has done several investigation about this company. He'll send you the videos if you contact him. This company has 1 tech for the state of Georgia. 1 tech guys.

5 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome and sorry that you feel that way. We do appreciate the feedback that you would like to see more technicians in your area. If we can help you with anything, please don't hesitate to give us a call at 855.238.4826. Thank you.

May. 20th, 2020

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Tracy Spruce Grove, AB

Amanda was able to help me out even how stupid my question was, and totally helped me out. Thank you

5 years ago

Reply from Fluent Home

Thanks so much for the review, Tracy! It's always great to hear good things about your experiences with our agents. Feel free to give us a call if you should need anything at all, we're always happy to help! Thank you for choosing Fluent Home!

May. 15th, 2020

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Dan Gartner Macklin, SK

Every experience that I've had with fluent has been great... from changing accounts to false alarms that were answered.

5 years ago

Reply from Fluent Home

Thank you for your review, Dan! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 15th, 2020

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ashley lough Winnipeg, MB

Very good explained everything in detail and showed us everything we needed to know and was very fast

5 years ago

Reply from Fluent Home

Thank you for your review, Ashley! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 8th, 2020

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Patsy Hartman Vancouver, BC

Talked to Bridgette today and she helped me to get the items I needed replaced and set up tech support appointment.

5 years ago

Reply from Fluent Home

Thanks so much for the review, Patsy! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 6th, 2020

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Martha. Butler Topeka, KS

I was lucky to have Isabella visit with me. She was very pleasant and knowledgeable. Thank you again

5 years ago

Reply from Fluent Home

Thanks so much for the review, Martha! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 6th, 2020

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ronaldo olivares Regina, SK

Customer service representative that i spoke to was very helpful and she sounds like she’s enjoying what she doing.

5 years ago

Reply from Fluent Home

Thanks so much for the review, Ronaldo! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 6th, 2020

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LaShawnda Williams Akron, OH

I've had troubles and wished I hadn't had to go through all the troubles to have it corrected. Bridgett was very helpful today and cordial.

5 years ago

Reply from Fluent Home

Thank you for your review, LaShawnda! It's always great to get feedback on how we can improve. We are sorry to hear that you had troubles on your account, but please don't hesitate to give us a call at 855.238.4826 if there is anything else we can help you with! Thank you.

May. 1st, 2020

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Chris Sawchuk Nipawin, SK

Quick and reliable costumer service! Also the security app makes monitoring my house while I'm away effortless

5 years ago

Reply from Fluent Home

Thank you for your review, Chris! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Ross Fort McMurray, AB

Bridgette was very patient with me, and worked through the problem until we reached a satisfactory conclusion. Kudos!!!

5 years ago

Reply from Fluent Home

Thanks so much for the review, Ross! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Damian Fort McMurray, AB

5 years ago

Reply from Fluent Home

Thanks so much for the review, Damian! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Kyle Britton Montreal, QC

Excellent customer service from Becky. She listened and responded with solutions to our company’s problems! A+

5 years ago

Reply from Fluent Home

Thanks so much for the review, Kyle! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Susan Penske Norcross, GA

I needed to ask a question concerning a SMS message from Fluent. She helped me quickly. Her name was Bridgette

5 years ago

Reply from Fluent Home

Thanks so much for the review, Susan! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 17th, 2020

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Bobby Yakima, WA

Good is they help you trouble shoot when something is wrong Bad is I don't know what time my next app is just the day. Feels like the cable guys

5 years ago

Reply from Fluent Home

Thank you for your review! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 15th, 2020

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Rw19 Grande Prairie, AB

Kasandra was super nice and really quick to resolve my issue. Have had no issues with fluent in my tenure.

5 years ago

Reply from Fluent Home

Thanks so much for the review! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 15th, 2020

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Amy Bonney Brantford, ON

Made a huge mistake signing up for this company ! You will be stuck in a contract even though it is over ,quality isnt good ,poor customer service when theres a problem, the man who hooked up the camereas lied and said they were fluents ( i have no idea who has been watching my house).

5 years ago

Reply from Fluent Home

Hi Amy,

We've reviewed your file and noted that your account was originally set up by an Authorized Fluent Dealer. Our records show that our office swiftly handles any issues that came up since October 2017. You agreed to renew your agreement term, and it wasn't until a service appointment in February that you requested to cancel your services. Our records indicate that we have provided several solutions, none of which you deem acceptable. Please feel free to contact us should you change your position.

Apr. 6th, 2020

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CMDOAKES Dayton, OH

The customer service representative I talked too today was extremely, nice and helpful I appreciated her time

5 years ago

Reply from Fluent Home

Thank you for your review! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Connie Whitecourt, AB

I called in and Mitchell was very patient and kind. Very easy to talk to and corrected my problems! I thank her .

5 years ago

Reply from Fluent Home

Thanks so much for the review, Connie! It's always great to hear good things about your experiences with our agents! Always feel free to give us a call should you need anything. Thank you for choosing Fluent Home!

Apr. 1st, 2020

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Jonathan Walker Surrey, BC

These sales people are persistent pests. pretty much have to threaten them to get out of the door way. Their equipment isn't worth their fees or contract, and trying to cancel with them is expensive. Around $3000. Don't listen to sales people, don't sign contracts. Do your home work and hopefully find a honest provider.

5 years ago

Reply from Fluent Home

Hello Jonathan, we are sorry to hear you aren't having a great experience! Please give us a call at 855-238-4826, we would be happy to address your issues and find a resolution for you.

Mar. 17th, 2020

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Taylor Amerongen Fort Saskatchewan, AB

Helpful, quick to answer my questions, troubleshooting took no time at all. Great experience with customer service!

5 years ago

Reply from Fluent Home

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Mar. 13th, 2020

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Jackie Pitman Saskatoon, SK

The lady who helped me was very courteous and helpful. She pinpointed the problem and I was able to fix it myself.

5 years ago

Reply from Fluent Home

Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Feb. 27th, 2020

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Carlene W. Queen Creek, AZ

They are one of the most dishonest and lowest quality of customer service company, I have ever been in contact with. One of my biggest regret ever, is doing business with them. They do not return phone calls or respond to customer complaints, even through the Better Business Bureau. Please do your research before signing up with them.

6 years ago

Reply from Fluent Home

Hi Carlene,

I have located your file and see that we addressed your concerns through the BBB and Consumer Affairs. If we can be of further assistance, please contact us at

Feb. 18th, 2020

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fluent_system Lehi, UT

Great system and service! Love that I can control everything from anywhere and really helps me manage my home!

6 years ago

Reply from Fluent Home

Thank you for the review! Fluent recently discovered w so we're working our way through these reviews. Please let us know if we can help in any way!

Feb. 21st, 2020

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Amy

After hours service is beyond disrespectful and rude. There is only one person answering and will not help you if the on call technician does not answer their phone and reiterates the exact same line "i am sorry i cannot help you" and "there is nothing i can do"

6 years ago

Reply from Fluent Home

Hi Amy - thank you for your feedback. Fluent has recently discovered and are currently working through our reviews. Should you still need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Worthington

Fluent uses high pressure sales to get me to switch companies I am now paying $13 more per month. The system does not work well, I have a constant notification that they will only fix if I pay to have someone come out. Not well maintained, over priced and will not allow cancellation. Very unhappy with this company in every possible way

7 years ago

Reply from Fluent Home

Hi thee - Thank you for your review! Fluent has recently discovered and we are currently working through our reviews. Should you still need assistance, contact us at 855.238.4826.

Feb. 21st, 2020

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Bill Lewchuk

Worst customer service I have ever seen. Alarm system does not work. They want to trouble shoot over the phone. Not paying them to pull my system apart and fix it myself. They book appts to come to fix it and just don't show up. Would not rcommend this company to anyone.

7 years ago

Reply from Fluent Home

Hi Bill, thank you for your feedback. We're sorry for the delay in responding. Fluent has recently discovered and we are working through our reviews. Should you need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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K Ogden, UT

Do not use this company! Prices and contract not disclosed, I can tell you that you will be roped into a 5 year contract for equipment that never works. Doorbell sensor goes off 10 minutes after the person is in my house. Driveway cameras that never work. What a joke. Find another company!

7 years ago

Reply from Fluent Home

Hi K, thank you for your feedback. We're sorry for the delay in responding. Fluent has recently discovered and we are working through our reviews. Should you need assistance, please contact us at 855.238.4826

Feb. 21st, 2020

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Marjorie Steffen Farmington, NM

I have had panels replaced 5 times. I haven't had service for 3 weeks. They don't return calls when they say they will. I even wrote to the president of Fluent and no response. I am so stressed out over this companies' lousy service I may have a stroke. I want out of my contact. I have contacted a lawyer. That's how aweful this company is!!!

7 years ago

Reply from Fluent Home

Hi Marjorie - thank you for your feedback. Fluent recently discovered and we are working through our reviews so we apologize for the delay. Please contact our office at 855.238.4826 for further assistance.

Feb. 21st, 2020

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corlis crawford Cleveland, OH

Jay F your the best. We were having issues with our panel. Talked us through some trouble shooting, got us back up and running

1 year ago

Reply from Fluent Home

Hello Corlis,

We're thrilled to hear about your experience. Thank you for the wonderful review.

Feb. 26th, 2024

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Maria Hearn Saint Charles, MO

Had an alarm notification which led me to call customer service and the problem was fixed over the phone with very little hold time.

2 years ago

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Ernest Dawson Saskatoon, SK

Excellent response by Dave when I called with concern about panel. His sense of humour and confidence in Fluent equipment was clear to me.

3 years ago

Reply from Fluent Home

Hello Ernest! Thank you so much for your review! If you ever need any assistance in the future, please do not hesitate to give us a call at 855-238-4826. Thank you again for your review!

May. 18th, 2022

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Mia Hicks Ellenwood, GA

Bradley is a rockstar!! He was very patient and he resolved my issue very quickly! I would rate him 10 out of 5 stars! :)

3 years ago

Reply from Fluent Home

Hello Mia, Thank you for the 5 star review!!!! We will make sure Bradley knows they were mentioned! Thank you for taking the time to write this review! Thank you again for the amazing review!!

Mar. 22nd, 2022

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Kaitlyn Pleinis Toronto, ON

He was very honest with his information, very professional and positive, polite. You have a very great person working there!!

3 years ago

Reply from Fluent Home

Hello Kaitlyn, Thank you for the 5 star review!!! We love hearing how our customer loyalty agents are professional and helped you resolve the issue you were having. Thank you again for the amazing review!!

Feb. 21st, 2022

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Laurie Taylor Spruce Grove, AB

1 year 6 months later finally got a tech. (Mandy P) to help and resolve our issues. Tech support was great today, but last 18 months not the greatest and still paying monthly fees for a system that did not work. Most time I can’t get a hold of tech support for days or weeks. Good luck getting a hold of a supervisor or management. I would not recommend company to anyone. Just want to say though Mandy P was the first person from Fluent that actually cared and fixed our issue in 18 months.

4 years ago

Reply from Fluent Home

Hello Laurie so sorry you had a bad experience. Very happy knowing that Mandy was able to take care of you at that time! How can I help correct your issue you may still be having? We would love it if you called us at 855.238.4826 and help come to a resolve for any issues you may need help with. Look forward to hearing from you!

Sep. 23rd, 2021

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Verified Customer

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Susan Rutherford Dayton, OH

Response time is a little slow on the phone.

4 years ago

Reply from Fluent Home

Hello Susan, Thank you for the amazing review!! We appreciate you taking the time to write this review!!!

Nov. 4th, 2021

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Verified Customer

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Susie

Easy to talk to returns calls understands problem

4 years ago

Reply from Fluent Home

Hello Susie, Thank you for the amazing review!!! Appreciate you taking the time to share what you value in the services we offer!!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Fred

Service call very timely when issues arise

4 years ago

Reply from Fluent Home

Hello Fred, Thank you for the amazing review!! Appreciate you taking the time to share what you value in the service we provide. Thank you again for the amazing review!!!

Nov. 6th, 2021

Fluent Home Reviews