Fluent Home: Read 1,131 User Reviews From Real Homeowners

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Sarah R Carencro, LA

Made me install $150 piece with the threat my alarm wouldn’t work anymore if I didn’t. Sent the wrong piece and now my alarm is nonfunctional. As of now will not let me out the contract, but still in discussions

3 years ago

Reply from Fluent Home

Hi Sarah!

Fluent Home hasn't "threatened" anyone that their alarm won't work unless they install a device. What Fluent home has been advising customers, is that the FTC and major cell phone carriers are doing a sunset of 3G cellular communication. Some clients utilize cell units to transmit alarm signals to our monitoring station, and as a result of this 3G sunset, some clients will default into a communications failure. It is the clients responsibility to maintain the communication device, hence why you were provided several options to upgrade your system. If you have any questions, please contact our support team and we'd be happy to help you!

Feb. 10th, 2022

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Craig Nattrass Taber, AB

I was able to speak to a live representative who was very helpful. they continue to add more live representatives it would be great.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad that you had a positive experience when speaking with our agents. We thank you for your feedback as well. Thank you for choosing Fluent Home!

Jan. 19th, 2022

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Travis Tucker

This home security system is the best. More options than Vivint, ADT and others providers.

4 years ago

Reply from Fluent Home

Hello Travis, Thank you for the 5 star review!!! We love hearing what our customers enjoy!!! Thank you again for the amazing review!!!

Dec. 2nd, 2021

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Melvin thomas

Tech support was good ,after 3 or 4 attempts I got a patient and knowledgeable person who solved my problem.

4 years ago

Reply from Fluent Home

Hello Melvin, Thank you for the amazing review! We love knowing you were able to get the assistance you wanted!! If you ever need us please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 2nd, 2021

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Kevin Rayls Las Vegas, NV

Dylan was extremely helpful and patient. Called back and reliable. Highly recommend

4 years ago

Reply from Fluent Home

Hello Kevin, Thank you for the 5 star review!!! Thank you for sharing what has made your experience with Fluent a 5 star worthy review!!! I will make sure Dylan gets kudos!

Nov. 3rd, 2021

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Ana Tafolla Minneapolis, MN

Don’t get contract with this company the service is bad . Customer service never help and they renew the contract with out asking you ande no body help you when you want to to cancel the bad service

4 years ago Edited September 27, 2021

Reply from Fluent Home

So sorry to hear your experience wasn't awesome. What can I do to make it right? Please feel free to call us at 855.238.4826. We would love to resolve this with you!

Sep. 23rd, 2021

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Terrence Wise Lithonia, GA

Friendly, knowledgeable with excellent customer service. It was a pleasure speaking with you

4 years ago

Reply from Fluent Home

Thank you Terrence for the amazing review! Love hearing that you enjoy our services!!!

Sep. 23rd, 2021

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Wanda Chiscolm Las Vegas, NV

I was having problems with my panel and doorbell. The technician, Brandon help me fix it .

4 years ago

Reply from Fluent Home

Thank you Wanda for the amazing review!! I will pass Kudos on to Brandon!!! Thank you so much for being part of the Fluent family!!!!!

Sep. 23rd, 2021

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Angelina Bennetts Williams Lake, BC

They got my issue solved so quickly, awesome customer service and great results:)

4 years ago

Reply from Fluent Home

Hello Angelina,
Thank you for writing us a positive review! We are glad you had a great experience.
Thank you for choosing Fluent!

Aug. 11th, 2021

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Tanya Schooler Olds, AB

Always helpful when we call in for tech support and it’s not needed that often.

4 years ago

Reply from Fluent Home

Hello Tanya, Thank you for the 5 star review!!!! Appreciate you taking the time to share what you value in what Fluent has to offer!!!

Nov. 4th, 2021

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Barbara Robertson Cedar Hill, TX

I love fluent. The representative "Riley" that I spoke with today was courteous and very helpful.

5 years ago

Reply from Fluent Home

Thanks so much for the review, Barbara! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 20th, 2020

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Linda B Smoky Lake, AB

They’ve been excellent all around. Our service tech Riley was here yesterday, great service

5 years ago

Reply from Fluent Home

Thanks so much for the review, Linda! It's always great to hear good things about your experiences with our technicians! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 8th, 2020

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Derrek Zadko Regina, SK

Bridgette answered all my questions in a very quick and professional manner I’m very satisfied

5 years ago

Reply from Fluent Home

Thanks so much for the review, Derrek! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 6th, 2020

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Cathy tomko Carson City, NV

Excellent job. Christy did an excellent job helping me pay my bill. Very pleasant and professional.

5 years ago

Reply from Fluent Home

Thanks so much for the review, Cathy! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 1st, 2020

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Dalain Regina, SK

Never on hold and they were to the point didn’t push any sales, didn’t push anything.

5 years ago

Reply from Fluent Home

Thank you for your review, Dalain! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Stella Goll Bonner Springs, KS

I called to set up my new phone as a push device, and it was done quickly and efficiently.

5 years ago

Reply from Fluent Home

Thank you for your review, Stella! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Martinus Vennings Edmonton, AB

I like how easy the system is to use and how I can control it remotely off my phone

5 years ago

Reply from Fluent Home

Thank you for your review, Martinus! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Samuel Rucker Fairburn, GA

I can't remember her name but the rep was very informative and helped me to resolve my concerns

5 years ago

Reply from Fluent Home

Thank you for your review, Samuel! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Rob Holt Whitecourt, AB

The company is generally easy to get a hold of, and very knowledgable of helping you through a problem.

5 years ago

Reply from Fluent Home

Thank you for your review, Rob! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Val Sigmon Las Vegas, NV

My call with Briidgett was perfect. She answered all of my question s. She is very professional .

5 years ago

Reply from Fluent Home

Thanks so much for the review, Val! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Shane Thompson Carstairs, AB

The support is always fantastic, spoke with Bridgette today and problem is fixed in mere minutes

5 years ago

Reply from Fluent Home

Thanks so much for the review, Shane! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Craig Lawrence St Louis, MO

Michelle was very patient with me. She was very knowledgeable and helpful in solving my problems

5 years ago

Reply from Fluent Home

Thanks so much for the review, Craig! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Lucille dean Las Vegas, NV

The experience has been rotten through fluent but talking with Kasandra was excellent she under stood unlike any one else

5 years ago

Reply from Fluent Home

Hello Lucille. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. If you could please give us a call at 855-238-4826, or send us an email with more details so that we can look into this further for you, that would be much appreciated! Thank you for your time, and we hope to hear from you soon!

Apr. 22nd, 2020

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Lori Spruce Grove, AB

Great Customer Service. Bridgette handled my questions and request without any problems at all.

5 years ago

Reply from Fluent Home

Thanks so much for the review, Lori! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 17th, 2020

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Cindy Noreau Salt Lake City, UT

Christy was so awesome in finding and answering questions I had. Thank you so very much!

5 years ago

Reply from Fluent Home

Thanks so much for the review, Cindy! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 15th, 2020

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V Rios Los Angeles, CA

No matter the issue they are always helpful. And they take the time to figure out the issue .

5 years ago

Reply from Fluent Home

Thank you for your review! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 15th, 2020

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Earl Ducharme Dawson Creek, BC

I like Christy she was excellent agent ,her service was impeccable. If only there were more like her I wouldn't hang up on telecommuters.

5 years ago

Reply from Fluent Home

Thanks so much for the review! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 15th, 2020

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Terri Red Deer, AB

Response was fast and knew what to do right away with my panel. Bridgette was very helpful

5 years ago

Reply from Fluent Home

Thanks so much for the review, Terri! Feel free to give us a call if you should need anything, and thank you for choosing Fluent Home!

Apr. 8th, 2020

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Jessica Shelton Minneapolis, MN

The lady charity was fantastic and made sure I understood everything before ending the call

5 years ago

Reply from Fluent Home

Thanks so much for the review, Jessica! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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RCHJ JONES Decatur, GA

Great customer service from Cherish, she was great in setting me up with online app

5 years ago

Reply from Fluent Home

Thanks so much for the review! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Danielle Gale Red Deer, AB

Bridgette was very helpful today and quickly and efficiently answered all of my questions.

5 years ago

Reply from Fluent Home

Thanks so much for the review, Danielle! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Natalie Lawson , ON

Very friendly people working. Shorter wait times than expected. Would reccommend.

5 years ago

Reply from Fluent Home

Thank you for your review, Natalie! We truly love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Blair Buchholtz Innisfail, AB

Kasandra was extremely helpful and very professional, she was a pleasure to work with!

5 years ago

Reply from Fluent Home

Thanks so much for the review, Blair! That is so great to hear about Kasandra! Feel free to give us a call if you should need anything, and thank you for choosing Fluent Home!

Apr. 8th, 2020

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Kathryn Holmes Saskatoon, SK

Kasandra was very helpful and made sure all of my needs were resolved before she hung up.

5 years ago

Reply from Fluent Home

Thanks so much for the review, Kathryn! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Kari Munk American Fork, UT

The representative I spoke with was exceptional. She was knowledgeable, prompt and positive.

5 years ago

Reply from Fluent Home

Thanks so much for the review, Kari! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Apr. 1st, 2020

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Brian Conrad Omaha, NE

I love the concise and helpful costumer service you receive when you call for help.

5 years ago

Reply from Fluent Home

Hello Brian! We are so happy to hear that you are having a great experience! We strive to provide World Class Service to all of our Fluent Customers! If you have any questions or concerns please don't hesitate to call us at 855-238-4826. Have a great day!

Mar. 11th, 2020

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Brandon Mansell Portage la Prairie, MB

Diya was wonderful to deal with today. Friendly, informative and right to the point! Love fluent!

5 years ago

Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Feb. 25th, 2020

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sherry smeltzer Lethbridge, AB

michelle was fantastic in helping me solve the problem with logging in to my phone

5 years ago

Reply from Fluent Home

Hello Sherry! Thanks so much for the review! Feel free to give us a call if should you need anything. Thank you for choosing Fluent Home!

Feb. 21st, 2020

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Eugene

Nothing but headaches. Honestly the worst company I have ever dealt with. Make sure folks you really look into them and look at other company’s that will keep your place and you safe. Not about there money!!

6 years ago

Reply from Fluent Home

Hey Eugene,

We were unable to locate your file, but would like to understand your review a bit more. Please contact us by emailing Thank you!

Feb. 18th, 2020

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BHill Romer Omaha, NE

My alarm service has ben excellent so far. I really like the equipment, and it costs less than ADT.

7 years ago

Reply from Fluent Home

Hi Bhill Romer, thank you for the review! We're sorry we're getting back to you so late - Fluent just recently discovered .

Feb. 21st, 2020

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Patricia Canfiels Las Vegas, NV

My system is down more then it is working! They send incompetent techs who leave your peppery in worse shape then before the worked on it! Takes forever to get someone to service the equipment! Do not recommend!

7 years ago

Reply from Fluent Home

Hi Patricia - Thank you for your review! Fluent has recently discovered . We are currently working through our reviews. Should you still need assistance, contact us at 855.238.4826.

Feb. 21st, 2020

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Sheu Nafisat

The gentleman that helped us was friendly, courteous and solved our issues in a timely manner. The timing was great

1 year ago Edited June 28, 2024

Reply from Fluent Home

We appreciate the kind words and are glad we could provide you with a positive experience!

Jul. 31st, 2024

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Teresa Nickels Olympia, WA

Worst company that I have to be dealing with. They are charging me for a security system that doesn't work at all. How can they get away with this. We have been with this security service for 10 years and this is how they treat us when their system can not be upgraded to 5G. They offered us a new contact to sign again. No thank you.

3 years ago

Reply from Fluent Home

Hello Teresa. I am sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority and we would love the opportunity to regain your trust. If you can give us a call at 855-238-4826, we would be more than happy to assist you. We look forward to hearing from you!

Jun. 21st, 2022

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Ian Leach

It was finally nice to be able to talk to someone . Were I didn't have to wait for a call back or being put on hold.

3 years ago

Reply from Fluent Home

Hello Ian, Thank you for the 5 star review!!! We appreciate you taking the time to write this review and sharing what you enjoyed about us!!!! Thank you again for the amazing review!!!!!

Apr. 5th, 2022

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LindzyAG Airdrie, AB

Today’s experience was good. David was helpful and ensured that the many issues we are having will be addressed.

3 years ago

Reply from Fluent Home

Thank you for the 5 star review!!! We will make sure David knows they were mentioned in the review. We are happy David was able to help resolve your issue. We appreciate you taking the time to write this review. Thank you again for the amazing review!!!

Mar. 11th, 2022

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Cathy MacLeod West Kelowna, BC

Mandy P was the best, and so patient with us, as we reinstalled CO detectors and added a tilt sensor to garage door.

4 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear you had such a good experience with Mandy. We think she is great too and we will certainly share your kind words with her. Thank you for choosing Fluent Home!

Dec. 6th, 2021

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Dave McCammon Surrey, BC

Mandy is the best! She went the extra mile to help fix our issue. Service is on point with these guys.

4 years ago

Reply from Fluent Home

Thank you Dave for the amazing review! We love knowing our staff went the extra mile! I will make sure Mandy knows she was mentioned in the review! Thank you for being part of the Fluent family!

Sep. 23rd, 2021

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joanne Nunz Independence, MO

Excellent custumer service . MANDY P is so helpful and assissted us through the whole process without hesitation.

4 years ago

Reply from Fluent Home

Hello Joanne. Thank you for the 5 star review! We will make sure Mandy knows you mentioned her in the review! Thank you for being part of the Fluent family!

Sep. 24th, 2021

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Debbie Rowland Dayton, OH

Mandy .p was very helpful and very nice she understood it take me a min because I didn't understand

4 years ago

Reply from Fluent Home

Hello Debbie,
We are so glad you had a good experience. Thank you for your feedback, and thank you for being a great customer!
Fluent

Aug. 11th, 2021

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Verified Customer

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garth torgersen Provo, UT

they did not cancel my contract with ADT

2 years ago

Fluent Home Reviews