Fluent Home: Read 1,129 User Reviews From Real Homeowners

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Alba Ramirez Irving, TX

Love the customer service ! Today Bridgette was the one who assist me (:

4 years ago

Reply from Fluent Home

Thank you for your review, Alba! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 15th, 2020

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Kyle Seymour Grande Prairie, AB

Prompt at answering the phone and they are there to help any way they can.

4 years ago

Reply from Fluent Home

Thank you for your review, Kyle! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 15th, 2020

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Leon Mildenberger Wetaskiwin, AB

Had a wonderful experience with Amanda helping me reconnect our doorbell camera.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Leon! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 15th, 2020

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Jessica Wilson Lynchburg, VA

They answered very quickly and helped me right away! Very friendly service!

4 years ago

Reply from Fluent Home

Thanks so much for the review, Jessica! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 15th, 2020

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Patti Casey Upper Tantallon, NS

The person I was dealing with was friendly and every polite.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Patti! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 13th, 2020

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D. Kovac Pincourt, QC

Always really helpful customer service and tech support staff

4 years ago

Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 8th, 2020

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Victor Vancouver, WA

Great Customer Service outstanding thank you so much everyone please be safe

4 years ago

Reply from Fluent Home

Thank you for your review, Victor! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 8th, 2020

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Rita Bartolo Denver, CO

Have had Fluent for over year. No issues. Great Customer Service by Michelle.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Rita! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 1st, 2020

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Jimmy Chaddick Indianapolis, IN

Microphone on cameras could be better. Person at camera cannot hear person inside.

4 years ago

Reply from Fluent Home

Thank you for your review, Jimmy! We love feedback on how we can improve! If you have a few minutes to troubleshoot, please give us a call at 855.238.4826 and an Account Specialist with Technical Support can help you look into the microphone problem to see what can be done! Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Karen B Sikeston, MO

They have been very nice & Attentive for questions & concerns

4 years ago

Reply from Fluent Home

Thank you for your review, Karen! We love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Fred Klein Calgary, AB

I have had very good service. Excellent. Bridgette did great.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Fred! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Fallon Walters Mount Pearl, NL

Very easy to deal with so far. Video record on doorbell not working lately however.

4 years ago

Reply from Fluent Home

Thanks so much for the review! If the video feed isn't working, the recording rules may just need to be switched on. If you have a few minutes to troubleshoot, please give us a call at 855.238.4826 and we would be happy to help! Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Richard Robins West Jordan, UT

Excellent!! Called about video limit and received quick answer

4 years ago

Reply from Fluent Home

Thank you for your review, Richard! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Nikki Okotoks, AB

They have been good to deal with. Customer service reps are always friendly.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Nikki! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Karamjit Aulakh Edmonton, AB

The system is very easy to use and easy to get hold of customer service.

4 years ago

Reply from Fluent Home

Thank you for your review, Karamijit! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 24th, 2020

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Leo hynes Edmonton, AB

I’ve always received good service whenever I need to contact them

4 years ago

Reply from Fluent Home

Thanks so much for the review, Leo! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Kathy Cincinnati, OH

Easy to use. Do not need the emails that are sent when the system is armed or disarmed!

4 years ago

Reply from Fluent Home

Thank you for your review, Kathy! We always love getting feedback from our customers. If you would like to turn the armed/disarmed notification off, that can be done through the notification section on your app. If you would like an agent to walk you through that process or if there is anything else we can help you with, please don't hesitate to give us a call! Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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maci ardoin North Las Vegas, NV

Amazing service!! Great help and will definitely recommend to everyone !!

4 years ago

Reply from Fluent Home

Thanks so much for the review, Maci! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Kim kruhlak Bonnyville, AB

So easy and quick service !! Fluent reps have always been amazing to deal with

4 years ago

Reply from Fluent Home

Thanks so much for the review, Kim! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 22nd, 2020

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Allyson Bonnyville, AB

Their customer service is top notch. Bridgette was very attentive and helpful!

4 years ago

Reply from Fluent Home

Thank you for your review, Allyson! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 17th, 2020

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Heidi Christensen Tacoma, WA

She was very helpful and efficient. My concerns were addressed easily and quickly.

4 years ago

Reply from Fluent Home

Thank you for your review, Heidi! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Corinne Kalasky Portland, OR

Always a good experience with top-notch customer service representatives!

4 years ago

Reply from Fluent Home

Thank you for your review, Corinne! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Conor Grier Kansas City, MO

Christy was knowledgeable and very helpful in assisting me in my move.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Conor! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 8th, 2020

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Tera Hobbema, AB

Overall a very good system. Not able to get everything I would like because of the internet

4 years ago

Reply from Fluent Home

Thank you for your review, Tera! We love getting feedback from our customers. If anything changes with your internet in the future and you would like to add something to your system at that time, please don't hesitate to reach out to us for options! In the meantime, let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Apr. 8th, 2020

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ferdinand carpentier Redwater, AB

I totally don’t like the company Although the lady on the phone was very friendly and helpful A very annoying music as while you wait on the phone

4 years ago

Reply from Fluent Home

Hello Ferdinand, we are happy to hear you had a good experience with our agent! Please give us a call at 855-238-4826. We would be happy to address any issues you are having!

Mar. 17th, 2020

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Kurtis Stafford Melfort, SK

Called for an update on my users, very fast service and very polite!

4 years ago

Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 12th, 2020

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pbthomson@shaw.ca Medicine Hat, AB

Answer promptly, knowledgable in solving our problem. Always pleasant

4 years ago

Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 2nd, 2020

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maxime La Prairie, QC

Great technology. The tech was very professional and the app is easy to use

4 years ago

Reply from Fluent Home

Thank you for your review! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Mar. 2nd, 2020

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Willard williames Kansas City, MO

Kyler was super very helpful and amazing he gave great training

5 years ago

Reply from Fluent Home

Hi Willard! Thank you for the review! Fluent recently discovered w so we're working our way through these reviews. Please let us know if we can help in any way!

Feb. 21st, 2020

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Jack Fenton Three Hills, AB

On line chat person Alisha was very helpful in getting my phone connected to the system

1 year ago

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Corinne Mount Pearl, NL

Called to confirm/update my contact info . Spoke to Chris who was very pleasant and helpful.

2 years ago

Reply from Fluent Home

Hello Corinne, Thank you for the 5-star review!! We will make sure Chris knows they were mentioned in this review! Thank you for taking the time to share your experience! Thank you again for being a part of Fluent home!!!

Apr. 30th, 2022

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Terry Sanford Xenia, OH

I used for a short period of time but everything I needed was adequate and on point they done as they told me they would do and I do appreciate it

2 years ago

Reply from Fluent Home

Hello Terry, Thank you for the review! We appreciate you taking the time to share what you loved about our services. Feel free to call us at 855.238.4826 if you ever need assistance!

Feb. 21st, 2022

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Talar Ozcanian Vaudreuil-Dorion, QC

Sherin was wonderful, gave amazing service was very patient and communicated very clearly.

2 years ago

Reply from Fluent Home

Hello Talar, Thank you for the 5 star review!! We will make sure Sherin knows they were mentioned in your review! Thank you for sharing how our agent helped and resolved the issue you were having! Thank you again for the amazing review!

Feb. 21st, 2022

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Rachel Hayes

Dylan was a pleasure to deal with. Very polite and solved my issue within the day.

3 years ago

Reply from Fluent Home

Hello Rachel, Thank you for the 5 star review!!! I will make sure Dylan know he was mentioned. Thank you letting us know what you enjoyed about the service you received!!! If you ever need assistance please call us at 855.238.4826. Look forward to hearing from you!!

Nov. 2nd, 2021

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Ken Sewell Surrey, BC

Mandy P was my contact. Very helpful and patient. Got my system camera up and running again.

3 years ago Edited November 3, 2021

Reply from Fluent Home

Thank you for your amazing review!! We will make sure Mandy gets Kudos!!

Sep. 23rd, 2021

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Cory McKay Edmonton, AB

Had a call back from Mandy P…she was very helpful with the problem we were having!

3 years ago

Reply from Fluent Home

Thank you Cory for the awesome review! I will let Mandy know that you mentioned her in the review!

Sep. 23rd, 2021

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Verified Customer

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Rebecca Williams London, OH

I didn't sign up for a second term but can't get out of it.

3 years ago

Reply from Fluent Home

Hello Rebecca, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 4th, 2021

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Verified Customer

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Leanne Leroux

Poor location service, security panel is poor. Batteries don’t last.

3 years ago

Reply from Fluent Home

Hello Leanne, I am sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Tammie

I felt pressured into the system and it has never worked properly.

3 years ago

Reply from Fluent Home

Hello Tammie, I am sorry you had a bad experience, How can we correct this for you? Please call us at 855.238.4826. We would love to hear from you!!

Nov. 6th, 2021

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Verified Customer

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Emily

Getting expensive and hardly use it since Covid.

3 years ago

Reply from Fluent Home

Hello Emily, I am sorry you had a bad experience. How can we correct this for you? We would love to hear from you! Please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Cheryl Teeuwsen

Half the time my equipment doesn’t work no one answers when I try to contact

3 years ago

Reply from Fluent Home

Hello Cheryl, I am sorry you had a bad experience. We would love the chance to turn this into a positive experience for you!! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Karl and Deonna Robinson Jackson, MS

I have another security company and Fluent will not stop billing me.

3 years ago

Reply from Fluent Home

Hello Karl, I am sorry you are having a bad experience. How can I correct this for you? We would love to discuss your account with you! Please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Leigh-Anne

It's pretty hard to find someone to come on service calls.

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it was not a good one. We do as standard ask that a customer complete troubleshooting with us over the phone. As most things can be resolve remotely or over the phone. If you would like assistance with resolving a technical issue, please feel free to give us a call at 855-238-4826 and any agent will be happy to help you. Thank you!

Nov. 4th, 2021

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Verified Customer

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Dianne

Lack of service. Called 4 times for tech support and never got thru.

3 years ago

Reply from Fluent Home

Hello Diane, I am sorry you had a bad experience. How can we turn this into a positive experience for you? We would love to hear from you!! Please call us at 855.238.4826.

Oct. 28th, 2021

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Verified Customer

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Sam Bahler

Poor response to problem did not fix issue still unresolved

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. It appears that at the time of originally speaking with you, we had provided the information needed in order to resolve the issue but items were needed to complete this. You had let us know that you would contact us again if assistance was needed. The next time that we had contact with you, we had created a technician visit ticket and waive all the associate cost in order to have this resolved for you. If you are still having issues, please feel free to contact us at 855-238-4826 and we would be happy to take the appropriate action to resolve the issue. Thank you!

Nov. 4th, 2021

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Verified Customer

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Jacqui Molyneux

Hard to get a hold of and equipment isn’t user friendly

3 years ago

Reply from Fluent Home

Hello Jacqui, I am sorry you had a bad experience. We would love to turn this into a positive for you. Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 26th, 2021

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Verified Customer

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Kerry Gladstone

Don’t have landline anymore do system is useless and won’t cancel contract

3 years ago

Reply from Fluent Home

Hello Kerry, I am sorry you had a bad experience. We have many panels that run off of WIFI. We would love to turn this into a positive experience for you. Please call us at 855.238.4826 so we can discuss options to help you with this issue. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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C Hamar

They have horrible customer service. Have tried to cancel multiple times.

3 years ago

Reply from Fluent Home

Hello C, I am so sorry you had a bad experience, How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 7th, 2021

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Verified Customer

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Jen

Too expensive for next to no equipment, not happy with the product or service

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We would be more than happy to discuss this with you further and assist in any way that we can. If you would like to speak with us, please feel free to contact us by phone at 855-238-4826 or by email at support@fluenthome.com. Thank you!

Oct. 12th, 2021

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Verified Customer

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Christy

The system has not been working properly for 3-4 years

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We would be more than happy to discuss this with you further and assist in any way that we can. If you would like to speak with us, please feel free to contact us by phone at 855-238-4826 or by email at support@fluenthome.com. Thank you!

Oct. 12th, 2021

Fluent Home Reviews