Fluent Home: Read 1,129 User Reviews From Real Homeowners

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Verified Customer

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Terry Yarnell

System does not work, is not reliable and customer service is bad

3 years ago

Reply from Fluent Home

Hello Terry, I am sorry you had a bad experience. We would love to correct this for you! Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 14th, 2021

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Verified Customer

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Roger Devall

They don't update to today's standards for what we pay monthly.

3 years ago

Reply from Fluent Home

Hello Roger, I am sorry you had a bad experience. We would love to turn your experience into a positive! Please call us at 855.238.4826. We look forward to hearing from you!!!

Oct. 14th, 2021

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Verified Customer

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MB

Nobody answers the phone...always a 6 hour wait for a return call

3 years ago

Reply from Fluent Home

Hello MB, I am so sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Sep. 30th, 2021

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Verified Customer

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Gillian Cousins

I find the system we have, the batteries die quite fast

3 years ago

Reply from Fluent Home

Hello Gillian, I am so sorry you had a bad experience. How may we correct this for you? Please call 855.238.4826. Look forward to hearing from you!!!

Sep. 30th, 2021

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Verified Customer

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Paul

not good technical advise about services when calling in

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it was not a good one. We would love the opportunity to address this with you. Please feel free to give us a call at 855-238-4826 or shoot us an email at support@fluenthome.com and we would be more than happy to take care of an questions or concerns that you have. Thank you!

Oct. 7th, 2021

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Verified Customer

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Jeannine Gauthier

We be had this security system and NO ONE Has been here to check things out,

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear that it has not been a good one. We can understand the want for a service check. Though we rarely send an onsite technician to check in on the equipment, as a security system the entire system is monitored for issues and will alert you and the monitoring center if something is needed. If you have had issues with your equipment we ask that you please contact us at 855-238-4826 and we will be more than happy to address the issues. Thank you!

Oct. 7th, 2021

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Verified Customer

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Gary Owen

contacting them is very difficult, I hate calling them

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to leave a review. We are very sorry that you have had difficulty with reaching us. In order to reach our friendly customer loyalty team, please call 855-238-4826 and any agent will be happy to assist with any issues or questions that you may have. Thank you!

Sep. 30th, 2021

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Verified Customer

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Brian Becker

System not functional, unable to communicate with home office.

3 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Doris Stapleton

What sort of a company talks a widow in her late 80s to sign a 6 year contract?

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We would love to discuss this with you further and address any issues that you have been having with your service. Please give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you!

Sep. 30th, 2021

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Verified Customer

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Greg Lilley

No customer service - no follow through No service no service no service

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to leave a review. It appears you have sense spoken with our friendly customer loyalty team and that the issue has been addressed. If you have had any further issues, please dont hesitate to contact us and we will be happy to address these as well. Thank you!

Sep. 28th, 2021

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Verified Customer

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Dianne M Lefebvre

Can not get ahold of anyone. have tried calling several times

3 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Tracy williams Chattanooga, TN

Thank you Jae for your kind and prompt service

1 year ago

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Ricardo Herriman, UT

Great service. Solved all our problems in a timely matter

1 year ago Edited February 17, 2023

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Ch Las Vegas, NV

Always excellent customer service. Very responsive.

1 year ago

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John.F Vancouver, WA

Sam is an exceptional representative and very helpful!

2 years ago

Reply from Fluent Home

Hello John, thank-you for your kind words regarding Sam! We will pass that along to him. Thank-you for choosing Fluent!

Aug. 24th, 2022

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Michael Gaither San Jose, CA

Justin M the technician was professional and courteous

2 years ago

Reply from Fluent Home

Hello Michael Gaither. We appreciate you taking the time to write this review! We are thrilled to know that you have had a great experience with Justin. Thank you for choosing Fluent!

Aug. 5th, 2022

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Toni Johnson Kansas City, MO

This is not a good company . we moved had to pay for three years could not use the alarm. After the three years tried to make us pay 36 more months.

2 years ago

Reply from Fluent Home

Hello Toni, I am sorry you had a bad experience. We would love the opportunity to turn this around into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!

Mar. 15th, 2022

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Shawn Witkowski Spokane, WA

The reps have always been very helpful and able to handle my questions.

2 years ago

Reply from Fluent Home

Hello Shawn, Thank you for the amazing review!! Thank you for sharing how we helped you! Thank you again for the amazing review!!

Mar. 3rd, 2022

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Brad Williams Lake, BC

They were able to help me over the phone to get my system back up and running.

2 years ago

Reply from Fluent Home

Hello Brad, Thank you for the amazing review!! We love hearing from our customers how we helped them!!! Appreciate you writing this amazing review!!!

Mar. 3rd, 2022

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PAPA FASHO Niagara Falls, ON

AWESOME PEOPLE AND SERVICE AND VERY FAIR.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have such a positive experience. Thank you for choosing Fluent Home!

Feb. 24th, 2022

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Stuart Braley Las Vegas, NV

Very helpful and learned new things about my panel.

2 years ago

Reply from Fluent Home

Hello Stuart, Thank you for the 5 star review!! We love teaching our customers about their system. Thank you again for the amazing review!!!

Feb. 15th, 2022

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james lindsay Sparks, NV

Very helpful, knowledgeable, and extremely courteous

2 years ago

Reply from Fluent Home

Hello James, Thank you for the 5 star review!! Thank you for taking the time to share what you love about Fluent! Thank yo again for the amazing review!!!!

Feb. 21st, 2022

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Manie Potgieter Viking, AB

Quick response to my questions and good customer service

2 years ago

Reply from Fluent Home

Hello! Thank you so much for the review. We are very glad to hear, we were able to respond quickly to your questions and provide good customer service. Thank you for choosing Fluent Home!

Jan. 19th, 2022

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Drew Preston Halifax, NS

Very poor service in trying to cancel my account even after giving them one months notice.Totally unbelievable.

2 years ago Edited January 10, 2022

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are sorry to hear that is has not been a good one. If you would like to discuss this further, please fee free to give us a call at 855-238-4826 and any agent would be happy to help in any way possible. Thank you!

Jan. 19th, 2022

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Leanne Hiscock Bonnyville, AB

Excellent customer service. Answered all my questions!

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that this has been your experience and we have been able to answer all of your questions. Thank you for choosing Fluent Home!

Jan. 19th, 2022

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Johanna Ford

Best customer service. Very friendly staff.

2 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear this. We certainly strive to provide great customer service. Thank you for choosing Fluent Home!

Dec. 6th, 2021

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Bertin Ossonon Saint-Jerome, QC

Very fluent service and good customer service.

3 years ago

Reply from Fluent Home

Hello Bertin, Thank you for the 5 star review!!!!!! Thank you for sharing what you love about Fluent!!!!! If you ever need assistance in the future please call 855.238.4826

Nov. 3rd, 2021

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Cyndy Sandidge Cedar Hill, TX

Always quick to respond, polite and informative.

3 years ago

Reply from Fluent Home

Hello Cyndy thank you for the 5 star review!!! We would like to thank you for your positive feedback and being part of the Fluent family!!

Sep. 24th, 2021

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Eun Antelope, CA

Customer service Lady was very helpful thank you

3 years ago

Reply from Fluent Home

Thank you for your 5 star review!!! We love hearing how our staff has helped!

Sep. 23rd, 2021

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Tony rhoda Mansfield, TX

I am not a tech guy. The tech team make having fluent a good choice.

3 years ago

Reply from Fluent Home

Thank you Tony for the amazing review!!! We love hearing our staff made our customers comfortable with our services! Thank you for being part of the Fluent family!!!

Sep. 23rd, 2021

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Keith Hubbard Dallas, TX

Very professional And understanding Have very good patience

3 years ago

Reply from Fluent Home

Hey Keith Hubbard. We appreciate the 5-star review! Thank you for choosing Fluent!

Sep. 29th, 2021

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byllierae szwetz Shaunavon, SK

Mandy P was phenomenal to work with to solve my problem

3 years ago

Reply from Fluent Home

Hello Byllierae,
Thank you for leaving a positive review, and thank you for being a great customer!
Fluent

Aug. 11th, 2021

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Amanda W Saskatoon, SK

Mandy P handled my request professionally and timely!

3 years ago

Reply from Fluent Home

Hello Amanda,
Thank you for your feedback, and thank you for being a great customer!
Fluent

Aug. 11th, 2021

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Lerma Scarborough, ON

The system is user friendly, tech support is awesome,

3 years ago

Reply from Fluent Home

Hello Lerma. Thank you for the 5 star review! We love hearing our customers enjoy our services!!
Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Loren Damer Grande Prairie, AB

Meisha has been very helpful with getting our issues with system sorted out

4 years ago

Reply from Fluent Home

Thanks so much for the review, Loren! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Aug. 25th, 2020

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Gloria Valles Tucson, AZ

They made switching over from my other company seemless.

4 years ago

Reply from Fluent Home

Thank you for your review, Gloria! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 15th, 2020

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Candice Jones Calgary, AB

Great friendly customer service, very helpful!!!!

4 years ago

Reply from Fluent Home

Thank you for your review, Candice! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 13th, 2020

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Meghan Hansen Edmonton, AB

So far they have been quick to address and fix issues we have had

4 years ago

Reply from Fluent Home

Thank you for your review, Meghan! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 8th, 2020

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Alan Arakaki O'Fallon, MO

I like the camera's that were installed, they are great.

4 years ago

Reply from Fluent Home

Thank you for your review, Alan! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 8th, 2020

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Leo Calgary, AB

Great costumer service , they know what their talking about

4 years ago

Reply from Fluent Home

Thank you for your review, Leo! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 8th, 2020

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Del Shreveport, LA

The initial set up was quick and easy as was the reinstall.

4 years ago

Reply from Fluent Home

Thank you for your review, Del! We always love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 8th, 2020

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Matt Komsthoeft Edmonton, AB

Handled my calls quickly and effectively!

4 years ago

Reply from Fluent Home

Thank you for your review, Matt! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 6th, 2020

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Dave Saskatoon, SK

Friendly staff, easy payment system, updated equipment.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Dave! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 6th, 2020

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Kristopher Wiszowaty Red Deer, AB

Amanda was awesome and fixed my doorbell camera in no time

4 years ago

Reply from Fluent Home

Thanks so much for the review, Kristopher! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 6th, 2020

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Gag Saskatoon, SK

Very easy to talk to ,friendly , helpful and very polite .

4 years ago

Reply from Fluent Home

Thank you for your review! We always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 6th, 2020

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Derek Fort Saskatchewan, AB

Excellent we appreciate the service and friendly people

4 years ago

Reply from Fluent Home

Thank you for your review, Derek! We love feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

May. 1st, 2020

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Kelly Pickering Pelican Narrows, SK

Works great great support Michelle was wonderful

4 years ago

Reply from Fluent Home

Thanks so much for the review, Kelly! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 1st, 2020

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maureen Saskatoon, SK

Casandra was excellent when I phoned in for service today.

4 years ago

Reply from Fluent Home

Thanks so much for the review, Maureen! It's always great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

May. 1st, 2020

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Marisa Murakami Eugene, OR

Quick reaction to issues and friendly customer service

4 years ago

Reply from Fluent Home

Thanks so much for the review, Marisa! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Apr. 29th, 2020

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Maria Pocatello, ID

We cancelled with your company because install was very shoddy and we were never set up on proper use.

4 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. We understand that you did cancel your account with us, but please don't hesitate to give us a call if you need help with anything from us.

Apr. 29th, 2020

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