Fluent Home: Read 1,129 User Reviews From Real Homeowners

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Verified Customer

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Susan Rutherford Dayton, OH

Response time is a little slow on the phone.

3 years ago

Reply from Fluent Home

Hello Susan, Thank you for the amazing review!! We appreciate you taking the time to write this review!!!

Nov. 4th, 2021

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Verified Customer

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Susie

Easy to talk to returns calls understands problem

3 years ago

Reply from Fluent Home

Hello Susie, Thank you for the amazing review!!! Appreciate you taking the time to share what you value in the services we offer!!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Fred

Service call very timely when issues arise

3 years ago

Reply from Fluent Home

Hello Fred, Thank you for the amazing review!! Appreciate you taking the time to share what you value in the service we provide. Thank you again for the amazing review!!!

Nov. 6th, 2021

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Verified Customer

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Deb

Alarm doesn’t work. Has been disconnected for months now and still get reports saying I have no issues

3 years ago

Reply from Fluent Home

Hello Deb, I am sorry you had a bad experience. We would love the opportunity to correct this for you! Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Ethel Bronston Springfield, OH

I have had no bad experience with this company

3 years ago

Reply from Fluent Home

Hello Ethel, Wow thank you for the 5 start review!!!! Appreciate you taking the time to write out this amazing review!!!!!!

Nov. 6th, 2021

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Verified Customer

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Dennis

Never hear from them, the only time was once when they came out trying to up sell.

3 years ago

Reply from Fluent Home

Hello Dennis, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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John Stoeckli

Don’t contact or send techs out to update

3 years ago

Reply from Fluent Home

Hello John, Thank you for the amazing review!!! I am sorry you did have a bad experience tho! We would love to discuss this with you! Please call us at 855.238.4826. Thank you again for the review!!

Nov. 6th, 2021

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Verified Customer

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Rena Gilliard

It takes a long time to get some one on the line.

3 years ago

Reply from Fluent Home

Hello Rena, I am sorry you had a bad experience. Thank you for the amazing review!! We are working hard to bring the wait times down!! Thank you again for your amazing review!

Nov. 6th, 2021

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Verified Customer

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Kenda

They are prompt to call when alarm is triggered

3 years ago

Reply from Fluent Home

Hello Kenda, Thank you for the amazing review!!!! Thank you for taking the time to share what you love about us at Fluent!! Thank you again for the amazing review!!

Nov. 6th, 2021

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Verified Customer

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Christine

Low customer service, didn’t explain to us that we were locked into a contract

3 years ago

Reply from Fluent Home

Hello Christine, I am sorry you had a bad experience. How can we correct this for you? We would love to hear from you! Please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Karen

The salesman are never up front, they talk in circles. I still have not received the signed form from them.

3 years ago

Reply from Fluent Home

Hello Karen, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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David Bambino Spokane, WA

They are always on top of their monitoring

3 years ago

Reply from Fluent Home

Hello David, Thank you for the amazing review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Blair

There are other security companies that offer similar services for a lot less money

3 years ago

Reply from Fluent Home

Hello Blair, I am sorry you had a bad experience. How can I correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Nov. 6th, 2021

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Verified Customer

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Georgette Florence

No one ever comes around to check anything

3 years ago

Reply from Fluent Home

Hello Georgette, Thank you for the amazing review! I am sorry you did have a bad experience as well! We would love to correct this for you! Please call us at 855.238.4826! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Donna

The company is obliging and willing to help.

3 years ago

Reply from Fluent Home

Hello Donna, Thank you for the amazing review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Marie Duperron

Sold my home, found out I was locked into a contract I couldn’t get out of. Paying for security that I don’t have.

3 years ago

Reply from Fluent Home

Hello Marie, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Lakiesha Cincinnati, OH

I might be changing. They need to do better and update their system.

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. we are very sorry to hear that it has not been a good one. I would like to let you know that we do offer the option to each customer that within 18 months of the end of their agreement, we will negotiate with them for a lower monthly bill and/or new equipment. Please feel free to give us a call at 855-238-4826 if you would like more information on this. Thank you!

Nov. 8th, 2021

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Verified Customer

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Ryan Toledo, OH

The glass sensors are too sensitive.

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience. We are sorry to hear that you have found the glass break sensors to be too expensive. If you would like to discuss this further, please feel free to give us a call at 855-238-4826. Thank you!

Nov. 8th, 2021

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Verified Customer

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Mel Henderson

There is nothing from them as far as contact to see if we are happy

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. Unfortunately we dont as standard reach out to customers to check in. If you have any concerns, questions or technical issues we do ask that you give us a call at 855-238-4826 and we would be happy to assist you in any way possible. Thank you!

Nov. 4th, 2021

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Verified Customer

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Robert

Not much communication between them and myself

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are glad to hear that your service has been reliable and has not required much assistance from us. If you do have any questions or would like assistance with anything, please feel free to give us a call at 855-238-4826. Thank you for choosing Fluent Home!

Nov. 7th, 2021

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Verified Customer

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Richard West Mifflin, PA

It's not the best. They could be more thorough when someone calls.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience. We certainly want our agents to be as thorough as possible when on the phone with a customer. If this was not your experience we would be happy to speak with you on this subject and work with you to ensure this is not the case in the future. Thank you!

Nov. 7th, 2021

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Verified Customer

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Brian

No problems at all but could be cheaper.

3 years ago

Reply from Fluent Home

Hello Brian, Thank you for the amazing review!! We can discuss the options on that for you! Please call us at 855.238.4826. Look forward to hearing from you!!!

Oct. 26th, 2021

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Verified Customer

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Joan Reid

Service depends on the rep that is sent out

3 years ago

Reply from Fluent Home

Hello Joan, Thank you for the amazing review!! We love knowing our customers are happy with our services. If you need assistance please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 26th, 2021

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Verified Customer

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Jocelyn

I have been trying to cancel my account for 3 years! I moved and they still charge me "for the merchandise"

3 years ago

Reply from Fluent Home

Hello Jocelyn, I am sorry you had a bad experience. How can we turn this into a positive experience? We would love to hear from you!! Please call us at 855.238.4826.

Oct. 28th, 2021

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Verified Customer

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Nelson

They never reach out to see if all is good. No follow ups for customer service

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. We appreciate your feed back and we will take this into consideration moving forward. If you would like to discuss this further or require any assistance with you account please feel free to give us a call at 855-238-4826. Thank you!

Oct. 28th, 2021

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Verified Customer

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Anonymous

They’re not honest with me. The manager in Edmonton named Mitchell is not trustworthy.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We certainly strive to be an honest company and would love the opportunity to discuss this further. Please feel free to give us a call at 855-238-4826. Thank you!

Oct. 28th, 2021

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Verified Customer

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Dianne Doyle

They have no service and if your alarm goes off absolutely no call back or acknowledgement that the alarm even sounded

3 years ago

Reply from Fluent Home

Hello Dianne, I am sorry you had a bad experience. How may we turn this into a positive experience for you? We would love to hear from you! Please call us at 855.238.4826.

Nov. 2nd, 2021

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Verified Customer

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Dan

When things work it’s good but when stuff doesn’t work it’s impossible to get help

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to sharing your experience, we are very sorry to hear that it has not been a good one. We can certainly understand the concern when there are delays in contacting a provider during an issue. We strive to assist our customers in a timely manor and are working to improve at this. If you are having continued technical issues, I would like to offer that you can contact us by phone at 855-238-4826, or as well by email at support@fluenthome.com. Thank you!

Oct. 26th, 2021

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Verified Customer

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Joe Fischl

Answer my concerns and the people are very friendly

3 years ago

Reply from Fluent Home

Hello Joe, Thank you for the amazing review!! We love reading what our customers value about our services. If you ever need assistance please call us at 855.238.4826. Look forward to hearing from you!! Thank you for being part of the Fluent family!!

Oct. 7th, 2021

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Verified Customer

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Donald Reginald Blaney & Laurie Blaney

I have asked you for a service call numerous times and your company has always come up with some other alternative

3 years ago

Reply from Fluent Home

Hello Donald, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 14th, 2021

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Verified Customer

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Will

Customer service is a joke what a giant massive waste of money with contracts that are a complete waste of time

3 years ago

Reply from Fluent Home

Hello Will, I am sorry you had a bad experience. We would love to turn this into a positive experience. We would love to hear from you!! Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 14th, 2021

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Verified Customer

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Geraldine N Coulter Salem, OR

It takes a too long to get a technician out to service your equipment.

3 years ago

Reply from Fluent Home

Hello Geraldine, I am sorry you had a bad experience. We would love to turn this into a positive experience for you! Please give us a call at 855.238.4826. Look forward to hearing from you!!

Sep. 30th, 2021

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Verified Customer

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William & Beverly

Had the alarm go off a couple of times and no phone call to check to see if something was wrong

3 years ago

Reply from Fluent Home

Hello. We are so sorry to hear your experience wasn't awesome. Fluent would love to get this turned around for you. Do you mind sending us your contact information to support@fluenthome.com so we can reach out to you?

Apr. 7th, 2021

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Verified Customer

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Ronald R Raney Yakima, WA

my main station battery is peeping and I cant get in to change the battery

3 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience. We are very sorry to hear that you have had issues with the panel and attempting to open it in order to access the battery. We would be more than happy to assist with this. You can contact us by phone at 855-238-4826 or we do have many helpful articles on the Fluent Home help center webpage that may help to resolve this issue. Thank you!

Oct. 7th, 2021

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Verified Customer

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Kevin

No incentives to build on existing features lack of communication

3 years ago

Reply from Fluent Home

Hello Kevin, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Oct. 7th, 2021

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Verified Customer

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Wes

After installation you never see anyone unless you have trouble, no follow up.

3 years ago

Reply from Fluent Home

Hello Wes, I am sorry you had a bad experience. How may we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Oct. 7th, 2021

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Verified Customer

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Ken Zahara

Have not had any alarms or have ever used another security provider

3 years ago

Reply from Fluent Home

Hello Ken, Thank you for the amazing review!! We enjoy hearing from our customers!! Thank you for being part of the Fluent family!!!!

Sep. 24th, 2021

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Verified Customer

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Susan Charles

Having to change our own batteries as seniors; alarm going off at 1:30 or 2:30 am; price going up

3 years ago

Reply from Fluent Home

Hello Susan, I am sorry you had a bad experience! What can we do to resolve this for you? We would love to hear from you, please call us at 855.238.4826. Look forward to hearing from you!

Sep. 28th, 2021

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Verified Customer

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Ken Badry

The phone app quit working ... tried calling to see about getting it rectified ... no results!

3 years ago

Reply from Fluent Home

Hello Ken, I am so sorry you had a bad experience. What can I do to help turn this into a positive experience for you? Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 29th, 2021

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Verified Customer

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Korey

Do not trust them, nothing works, door bell camera. We will be buying our own security system

3 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear that it has not been a good one. We would love the opportunity to resolve this for you. Please give us a call at 855-238-4826 or send an email to support@fluenthome.com and we will be more than happy to take the appropriate action. Thank you!

Sep. 30th, 2021

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Verified Customer

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Alan Bolton

Prompt call back on any security breaches.

3 years ago

Reply from Fluent Home

Hello Alan, Thank you for the amazing review!!! We appreciate you taking the time to let everyone know what you love about Fluent!! Feel free to call us at 855.238.4826. Thank you for being part of the Fluent family!!!

Sep. 30th, 2021

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Verified Customer

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Peter

Lied to get me to sign up. Said that another alarm company was doing something, which they weren't.

3 years ago

Reply from Fluent Home

Hello Peter, I am so sorry you had a bad experience. How can we turn this into a positive for you? Please call us at 855.238.4826. Look forward to hearing from you!!!

Sep. 30th, 2021

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Verified Customer

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Arthur

They are available for assistance when required.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We certainly do our best to be available to our customers. Thank you for choosing Fluent Home!

Sep. 28th, 2021

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Patricia Henry Airdrie, AB

Wanted to say thank you to Eli in tech support. He was able to fix our panel issue quickly.

1 year ago

Reply from Fluent Home

Hello Patricia,

We're so glad to hear about your experience with Eli. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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John Garon Edmonton, AB

I've been trying to get connected with retention to buyout my contract. Can never get through and when I do the rep hangs up. I've put a stop payment on them so hopefully this gets there attention.

1 year ago

Reply from Fluent Home

Hello,

We apologize for any inconvenience you may have experienced, John. We take customer feedback seriously and would like to address your concerns. Please reach out to our customer service team at (855) 438 6500 so we can assist you further.

Nov. 20th, 2023

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Larry Hodgson Edmonton, AB

Marie from Fluent was very helpful in resolving my problem with my system. Thanks for your help. Appreciated it.

1 year ago

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Reginald Lloydminster, AB

Thank you to employee name Jae ,for past response and troubleshoot my alarm!good job!

1 year ago

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Marc Ernst Cambridge, ON

If possible I would give 5 stars but negative rating. Equiabd service is worse then worse. Customer service is rude and not professional at all. We are very disappointed with the company.

2 years ago

Reply from Fluent Home

Thank you for providing your feedback and letting us know about this issue, Marc . We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Sep. 15th, 2022

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Jayson Burningham Saratoga Springs, UT

Equipment is really nice. Two way audio on all the cameras. Installer that came out was awesome.

2 years ago

Reply from Fluent Home

Hi, Jayson. Your feedback is highly appreciated. We're pleased to hear about your experience. Thank you so much for the review!

Sep. 15th, 2022

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Jason Smith UT

Company is a fraud!! Equipment doesn’t work. When contract is up they won’t let you cancel over the phone. It has to be a signed letter to cancel. Highly do not recommend!!

2 years ago

Reply from Fluent Home

Hello Jason Smith. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. How can we make it right? Please give us a call at 855.238.4826. We would love to assist you.

Aug. 5th, 2022

Fluent Home Reviews