Fluent Home: Read 1,131 User Reviews From Real Homeowners

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Verified Customer

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Rick Joyall

Our door keypad stopped working and we had to install the new one ourselves and had to pay for it

4 years ago

Reply from Fluent Home

Hello Rick, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!

Nov. 4th, 2021

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Verified Customer

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Derek & Lori

To arm or unarm from your phone it’s hit and miss a lot.

4 years ago

Reply from Fluent Home

Hello Derek and Lori, I am sorry you both had a bad experience, How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Dana

Our doorbell camera always is out, we have to keep resetting it.

4 years ago

Reply from Fluent Home

Hello Dana, I am sorry you had a bad experience. How can we correct this for you? We would love to troubleshoot the issues you having with your doorbell camera! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Evelyn

They are hard to reach and have no idea what is going on with their system

4 years ago

Reply from Fluent Home

Hello Evelyn, I am sorry you had a bad experience. We would love the opportunity to turn this into a positive experience fro you!! Please call us at 855.238.4826. Look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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John Hutchinson

Poor service system has been shut down for a few months and nobody even checked on it

4 years ago

Reply from Fluent Home

Hello John, I am sorry you had a bad experience. How can I correct this for you ? Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Susan

Faulty sensors often fall off, long wait for service

4 years ago

Reply from Fluent Home

Hello Susan, I am sorry you had a bad experience. How can we correct this for you? We would love to help troubleshoot your sensor issues. Please call us at 855.238.4826. We look forward to hearing from yo!!!

Nov. 6th, 2021

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Verified Customer

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Anita

Fair, good quality system, feel safe and secure

4 years ago

Reply from Fluent Home

Hello Anita, Thank you for your review! Appreciate you taking the time to write this review and share what you like about Fluent!!!

Nov. 6th, 2021

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Verified Customer

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Penny

Not happy with the thermostat but that’s just me.

4 years ago

Reply from Fluent Home

Hello Penny, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Raymond Steele

They don't listen, you can phone in numerous times with complaints and they do nothing.

4 years ago

Reply from Fluent Home

Hello Raymond, I am sorry you had a bad experience. How can I correct this for you? We would love to hear from you! Please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Dawn

Feel we are paying too much for our service

4 years ago

Reply from Fluent Home

Hello Dawn, I am sorry you had a bad experience. We would love to discuss your account with you! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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William Youngs Toledo, OH

Awful customer service, no one ever calls you back. Takes advantage of sick elderly.

4 years ago

Reply from Fluent Home

Hello Williams, I am sorry you had a bad experience, How can we correct this for you? Please call us at 855.238.4826. We would love to discuss your account with you!

Nov. 6th, 2021

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Verified Customer

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Gwen Dziwinsky

I find it hard to remember how to operate it. My husband has dementia and can't use tech stuff.

4 years ago

Reply from Fluent Home

Hello Gwen, I am sorry you had a bad experience. We would love to turn this into a positive! We have many options available to help you become comfortable with using your system! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 6th, 2021

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Verified Customer

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Mike

Alarm goes off but sometimes no one call to find out if all is good

4 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. We would love the opportunity to assist you in completing some testing to ensure that the security system is communicating with out issue and ensure that the service is working as expected. Please feel free to give us a call at 855-238-4826 and any agent will be happy to assist you. Thank you!

Nov. 4th, 2021

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Verified Customer

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Dave

Nothing special, other companies have better prices with better technology

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear that it has not been a good one. We would love the opportunity to discuss this with you and attempt to align the cost and technology to your expectations as best we can. If you would like to speak with us about this further, please give us a call at 855-238-4826 and we would be happy to speak with you. Thank you!

Nov. 4th, 2021

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Verified Customer

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Correen

I seem to have a lot of battery problems and they are very expensive.

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. If you believe that the batteries are needing to be changed in any one piece of equipment more often that can be realistically expected, please give us a call at 855-238-4826 and we would be happy to conduct some testing and ensure that the equipment is working properly. Thank you!

Nov. 4th, 2021

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Verified Customer

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Anonymous

Very poor customer service, poor installers, high pressure salesman and overly expensive

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are very sorry to hear it has not been a good one. This is certainly not the service we strive to provide. If you would like to discuss this with us, please give us a call at 855-238-4826 and any agent will be happy to speak with you. Thank you!

Nov. 4th, 2021

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Verified Customer

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Jerry Wirsta

They don't up keep the equipment you have.

4 years ago

Reply from Fluent Home

Hello! Thank you for sharing your experience, we are sorry to hear that it has not been a good one. If you have been having issues with any equipment, please give us a call at 855-238-4826 and we would be happy to assist you. Thank you!

Nov. 4th, 2021

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Verified Customer

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Aleshia

They're a bit shady when it comes to upgrades and renewals

4 years ago

Reply from Fluent Home

Hello Aleshia, I am sorry you had a bad experience. How can we turn this into a positive for you? Please call us at 855.238.4826. We look forward to hearing from you!!!

Oct. 28th, 2021

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Verified Customer

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Betty Szmyrko

Not satisfied with camera service, unable to use more than 1 camera

4 years ago

Reply from Fluent Home

Hello Betty, I am sorry you had a bad experience . How can we turn this into a positive experience for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 28th, 2021

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Verified Customer

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Trevor

Hard to contact for service - I have to pay for service tech to fix their errors

4 years ago

Reply from Fluent Home

Hello Trevor, I am sorry you had a bad experience. How can we turn this into a positive experience for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 28th, 2021

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Verified Customer

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Rosie Snyder

They never stop in to see your business had to buy batteries for the system

4 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to share your experience, we are very sorry to hear that it has not been a good one. As batteries are a consumable item, they are something that we do expect that the customer replace. If you are needing assistance with changing these, we are more than happy to help guide you through this process. If you would like to speak with an agent about this please feel free to give us a call at 855-238-4826 and any agent will be happy to help. Thank you!

Nov. 2nd, 2021

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Verified Customer

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Greg Klein

They billed for close to a year, but weren’t even monitoring us. Still paid full

4 years ago

Reply from Fluent Home

Hello Greg, I am sorry you had a bad experience. How may I correct this for
you? Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Vicky Doucette

Can’t get a hold of anyone for maintenance.

4 years ago

Reply from Fluent Home

Hello Vicky, I am sorry you had a bad experience. How can I correct this for
you? Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Anonymous

I had trouble with the system in December and it wasn’t resolved till in late February

4 years ago

Reply from Fluent Home

Hello, I am sorry to hear you had a bad experience, How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 26th, 2021

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Verified Customer

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Glenda McNeilly

For what we pay I really don’t get anything and I had resigned my contract

4 years ago

Reply from Fluent Home

Hello Glenda, I am sorry you had a bad experience. We would love to turn this into a positive. Please call us at 855.238.4826. Look forward to hearing from you!!

Oct. 26th, 2021

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Verified Customer

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Dakota Montgomery

They are difficult to get a hold of, the app is awful

4 years ago

Reply from Fluent Home

Hello Dakota. I am sorry you had a bad experience. How may we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 7th, 2021

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Verified Customer

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John

Doesnt work always a fight to get service still dont work hate it waste of money

4 years ago

Reply from Fluent Home

Hello John, I am so sorry you had a bad experience. How may we correct this for you? Please give us a call at 855.238.4826. Look forward to hearing from you!!

Sep. 30th, 2021

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Verified Customer

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Dana

Good service but customer service has long wait time

4 years ago

Reply from Fluent Home

Hello Dana, Thank you for your review!! I am sorry you had a bad experience. How may we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!

Sep. 30th, 2021

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Verified Customer

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Cheryl Lesperance

They started out very good but are quickly going downhill

4 years ago

Reply from Fluent Home

Hello Cheryl, I am sorry you had a bad experience. How may we correct this for you? We would love to hear from you please call us at 855.238.4826. Look forward to hearing from you!!!

Oct. 7th, 2021

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Verified Customer

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Yvette Armstrong Ritzville, WA

Unprofessional. Will not allow termination of services when they are no longer providing.

4 years ago

Reply from Fluent Home

Hello Yvette, I am so sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Oct. 7th, 2021

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Verified Customer

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Wayne Kasbey

I want to cancel my coverage and they have changed so often customer has no way to contact them???

4 years ago

Reply from Fluent Home

Hello! Thank you for taking the time to leave a review. We are very sorry to hear that you are looking to terminate your service. We are more than happy to address any issues that have been causing this to be the case. To contact our friendly customer loyalty team, please give us a call at 855-238-4826 and any agent will be happy to assist you. Thank you!

Sep. 30th, 2021

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Verified Customer

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Neil

Contract is due, have called to reextend and add but zero response.

4 years ago

Reply from Fluent Home

Hello Neil, I am so sorry you had a bad experience! How can we correct this and turn it into a positive experience for you? Please call us at 855.238.4826. We look forward to hearing from you!

Sep. 28th, 2021

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Verified Customer

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Bonnie Quick

contract expired is continuing to take funds after many phone calls for 2 years!!!!!!!

4 years ago

Reply from Fluent Home

Hello Bonnie, I am sorry you had a bad experience. How can we turn this into a positive for you? Please call us at 855.238.4826. We would love to hear from you!

Sep. 29th, 2021

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Verified Customer

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Marion John Wargacki

Eequipment out dated, chime not working, to expensive for what you get.

4 years ago

Reply from Fluent Home

Hello Marion, I am sorry you had a bad experience. We appreciate you taking the time to write this review. We would love to correct this for you. Please call us at 855.238.4826. Look forward to hearing from you!

Sep. 24th, 2021

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Janet Lowe

Can’t contact anyone to cancel service. Doorbell cam has never worked. Tried to cancel auto payment from bank and failed. It’s like dealing with loan sharks!

1 year ago

Reply from Fluent Home

Sorry for any inconvenience you've experienced. Please contact us at (855) 238 4826 to address your concerns.

Jul. 31st, 2024

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Shelly Brunel Dauphin, MB

Very prompt service technician was friendly and knowledgeable.

2 years ago

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Demetrio Nava Peotone, IL

Not good service ADT is a better option my alarm sistem is not working I called them two times but never get a technician so I’m paying every month for not good services

3 years ago Edited August 3, 2022

Reply from Fluent Home

Hello Demetrio Nava. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. How can we make it right? Please give us a call at 855.238.4826. We would love to assist you.

Aug. 5th, 2022

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Timmies South Okanagan Penticton, BC

Mike is very helpful. He explained everything very clearly. Amazing service!

3 years ago

Reply from Fluent Home

Hello Timmies South Okanagan. We appreciate you taking the time to write this review! We are thrilled to know that you have had a great experience with Mike. Thank you for choosing Fluent!

Aug. 5th, 2022

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John Evansville, IN

David was very experienced and helpful really thankful for all his help.

3 years ago

Reply from Fluent Home

Hello John. We appreciate you taking the time to write this review! We are thrilled to know that you have had a great experience with David. Thank you for choosing Fluent!

Aug. 5th, 2022

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Beantree's Cafe Edmonton, AB

I was very happy with the help and advice that I received from Mandy P

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you enjoyed your experience when speaking with Mandy, we are certainly happy to have her on the team. Thank you for choosing Fluent Home!

Jan. 19th, 2022

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Ralph Magus Lethbridge, AB

Everything was explained to me in a very easy and understanding way.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you found the service was well explained in an easy to understand way. Thank you for choosing Fluent Home!

Jan. 19th, 2022

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Stephanie Rakes Columbus, OH

The technicians were very knowledgeable, professional , patient and kind.

4 years ago

Reply from Fluent Home

Hello Stephanie, Thank you for the 5 star review, Thank you for taking the time to let others what you love about the service we offer. Thank you again for the 5 star review!!!!

Dec. 2nd, 2021

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Jason Regina, SK

I like the fact that I can get all notifications on my phone.

4 years ago

Reply from Fluent Home

Hello Jason, Thank you for the 5 star review. We love knowing what our customers enjoy about our services. Please call us anytime at 855.238.4826. Look forward to hearing from you!!

Oct. 27th, 2021

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carlon collier Baton Rouge, LA

Tech very knowledgeable!! I felt great after speaking with the tech!!

4 years ago

Reply from Fluent Home

Thank you Carlon for the 5 star review!!!! Our techs work very hard. I love hearing they have made a customer happy!! Thank you for being part of the Fluent family!!

Sep. 23rd, 2021

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Debra Cal Acton, ON

Sales attendant was amazing A pleasure to deal with Extremely understanding

4 years ago

Reply from Fluent Home

Hello Debra,
We are so glad you had a great experience.
Thank you for being a great customer!
Fluent

Aug. 11th, 2021

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Bonnie Edwards Saskatoon, SK

Reg was very helpful in his suggestions regarding the video setup I have.

4 years ago

Reply from Fluent Home

Hello Bonnie, Thank you for the 5 star review!! I will let Reg know agent was mentioned in review! If you need assistance please call us at 855.238.4826. Look forward to hearing from you!

Nov. 3rd, 2021

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Steven Janik Lake Havasu City, AZ

Amazing Experience From Start To Finish of My Security System.

4 years ago

Reply from Fluent Home

Hello Steven, Thank you for the 5 star review!! Appreciate you taking the time to reach out and let other know how you enjoyed our services. Thank you for being part of the Fluent family!!

Sep. 24th, 2021

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Christina Larsen Vancouver, WA

The young lady, Mohsima, who helped me was patient and very helpful

4 years ago

Reply from Fluent Home

Hello Christina, Thank you for the 5 star review! We love hearing our staff was helpful and patient. We will make sure Mohsima receives kudos! Thank you for being part of the Fluent family!

Sep. 24th, 2021

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Miller Huntington, WV

Got our old system back on with Fluent. Great company, love the cameras!

5 years ago

Reply from Fluent Home

Thank you for your review, Miller! We love always love getting feedback from our customers. Let us know if we can help you out with anything! Thank you for choosing Fluent Home!

Oct. 9th, 2020

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Danielle D Red Deer, AB

Meisha was very knowledgable and professional with a winning attitude !

5 years ago

Reply from Fluent Home

Thanks so much for the review, Danielle! It's always so great to hear good things about your experiences with our agents! Feel free to give us a call if you should need anything. Thank you for choosing Fluent Home!

Aug. 25th, 2020

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