Name: Frontpoint
Rating: 4.1

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Verified Customer

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TIMOTHY Fisher

Need to be more upfront with how system needs wifi to work

4 years ago

Reply from Frontpoint

Thank you for your feedback. Our system is 100% wireless and does not require wifi to operate. We use wifi as a back up option so you are always connected! Please feel free to private message us if you have any questions or further concerns.

Jul. 1st, 2019

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Jeff Lewis

Poor product performance and not a reliable system in my experience.

4 years ago

Reply from Frontpoint

We appreciate you sharing your experience and apologize for any inconveniences you may have experienced during your time with us. Rest assured, we will be using your feedback to help us grow as a company.

Jun. 17th, 2019

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Claudia

Is not what I was expected, I'm tied up to a contract and I can't wait to get over with it.

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

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Mike Ried

Sensors and control panels nothing but problems. Not impressed

4 years ago

Reply from Frontpoint

Thank you for your feedback. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of moving forward!

Jun. 3rd, 2019

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Sang Deu-Ngoc

Removed part of the services after the free service month then asked for more on service charge.

4 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Support Supervisors reach out to address your concerns in detail. Thanks again and we look forward to speaking with you soon!

May. 24th, 2019

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Gary Stephans

Expensive, doesn't offer anything that oters do, but cost more

4 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us as it is the feedback we receive from our customers that truly helps us grow as a company.

May. 24th, 2019

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Kouzhaya Minneapolis, MN

System is not reliable, and they lied to me. There are no good things about them.

4 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. We would like the opportunity to make this situation right for you and your family as it is very important to us that you feel fully protected with your Frontpoint system. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

May. 17th, 2019

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Scott

I have had issues with them communicating with me.

4 years ago

Reply from Frontpoint

Scott, thank you for this feedback. We would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to speak with you soon!

May. 17th, 2019

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Amy King

Reply/call time slow when alarm goes off

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

May. 14th, 2019

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Leon managan

Equipment problems. Customer Service is great

4 years ago

Reply from Frontpoint

It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to assist you. Thanks for sharing your feedback and we look forward to speaking with you soon.

May. 7th, 2019

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William Sanders

Overrated customer service. Deceptive business and sales practices.

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We are going to have one of our Support Supervisors reach out to address all of your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

May. 7th, 2019

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Lauren

I think the app needs improvement for easier usage

5 years ago

Reply from Frontpoint

Thank you for taking the time to share this feedback with us. We will definitely pass along all your feedback for future implementation.

Apr. 8th, 2019

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Ronald Tackett

Great salesman, lot's of communication problems with the system.

5 years ago

Reply from Frontpoint

Thank you for sharing your feedback. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Mar. 7th, 2019

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JR

Poor customer service and support. Product quality not up to par with the amount charged.

5 years ago

Reply from Frontpoint

Thank you for sharing your feedback with us. We would like the opportunity to address your concerns in detail and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Mar. 7th, 2019

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Alltop

Horrible , never got back with me after I called and left my phone number to cLl back

5 years ago

Reply from Frontpoint

Thank you for sharing your concerns with us. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Jan. 15th, 2019

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Anibal Slate Hill, NY

Customer service is responsive, but the equipment is always going off line.

5 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Escalation Specialists reach out to address your concerns in details and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Jan. 7th, 2019

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Donald chancey Tallahassee, FL

I sold my house but yet i still have to pay 45 a month i will never recommend frontpoint

5 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Account Supervisors look into your account and reach out to assist you. Thanks again and we look forward to speaking with you soon.

Nov. 30th, 2018

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Jessica Shea Tampa, FL

The video camera has not fully worked since we received the system.

5 years ago

Reply from Frontpoint

It is important to us that you system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to assist you. Thanks for your feedback and we look forward to speaking with you soon.

Nov. 30th, 2018

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Sam Khoury Yorba Linda, CA

Very easy to install although app froze and required a call to activate sensors

5 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us and please let us know if there is anything we can ever do for you in the future.

Nov. 30th, 2018

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Greg cornella Brandon, FL

Horrible and deceiving company that lied and now we''re stuck in a 3 year contract

5 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. One of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 14th, 2018

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Alonzo Selma, CA

I think that the monthly charge is a little expensive.

5 years ago

Reply from Frontpoint

We appreciate you taking the time to share this feedback with us. It is feedback, like yours, that truly helps us grow as a company.

Oct. 23rd, 2018

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KWright

I don't like the service. Tech sipping is the worse I wish I never signed up with them

5 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. We would like the opportunity to make this situation right for you. At your earliest convenience, could you please private message us with the name and/or address associated with your account? Thanks again and we hope to hear from you soon!

Aug. 9th, 2018

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Catherine

There was a power outage & I was never notified.

5 years ago

Reply from Frontpoint

Thank you for this feedback. We are happy to let you know that there are notifications that you can set up which will notify you if your system loses power. Please feel free to give us a call at your earliest convenience and we would be happy to help you set those notifications up!

Aug. 27th, 2018

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i would not use this company

very severe problem with communication about new policies, lack of call to police during alarm

5 years ago

Reply from Frontpoint

Thank you for bringing this to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account?

Jun. 26th, 2018

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Malinda

Monthly fee is high but customer service is great.

5 years ago

Reply from Frontpoint

Thanks you for sharing your thoughts with us.

May. 21st, 2018

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AN

Too expensive for the service. Much cheaper plans out there

5 years ago

Reply from Frontpoint

We appreciate you sharing this feedback with us. Please know that we do offer loyalty programs which can help you lower that monthly payment!

May. 21st, 2018

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Donald Trump

Were not completely transparent about some of their charges

6 years ago

Reply from Frontpoint

Thank you for bringing this to our attention. We would like to learn more about your experience. Could you please private message us with the name on your account and more details about your experience? We would like the opportunity to make this right for you.

May. 21st, 2018

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Former ADT Customer Waunakee, WI

Technical support doesn't seem very knowledgeable.

6 years ago

Reply from Frontpoint

We would like the opportunity to look into your interactions and make sure you are entirely taken care of moving forward. At your earliest convenience, could you please private message us with the name on your account? Thanks for your feedback and we hope to hear from you soon

Apr. 3rd, 2018

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Bill Gainesville, FL

No real test protocol for the alarm. How do we know the system works?

6 years ago

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S C Jacksonville, FL

The WORST security company ever. No personal service and bad equipment that fails. I highly recommend no one EVER use this company. Its absolutely terrible!

2 years ago

Reply from Frontpoint

Hello and thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jul. 8th, 2021

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KZ Novi, MI

System malfunctionong. Keep sending false alarms. Sensors not working. Service not cancelled at contact expiration. Cancellation procedure tricks/cheats customers.

3 years ago

Reply from Frontpoint

Hey Kz, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Best,

Frontpoint.

Aug. 13th, 2020

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Travis Grandview, MO

This place used to be okay. Since they laid a bunch of people off it’s been nothing but a disaster. Customer support is terrible and doesn’t care when things break.

4 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 15th, 2019

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Atul West Orange, NJ

The feedback you see on this site are all manufactured. I cannot believe Frontpoint is getting this kind of review, when as a customer I know how useless they are.

5 years ago

Reply from Frontpoint

We appreciate you sharing your feedback and would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the full name on your account? Thanks again and we hope to hear from you soon!

Apr. 29th, 2019

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Shirley Wenson

I have only had for 4 months. No problems so far. Great customer service. Easy set up.

6 years ago

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Rob Pritchard Sr. Parkton, MD

Very knowledgeable employees when I can to ask a question.. Friendly, and never rush me.

2 years ago

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Dwhoush Theodore, AL

When I was shopping around for alarm systems, Frontpoint was a front runner. I was very turned away by how pushy they were over the phone and how many times they called me.

4 years ago

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Anonymous

Started off with frontpoint who had app services via alarm.com it was quality service for what I paid for.

4 years ago

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Steve Wilson Fresno, CA

Horrible equipment and even worse customer service. Never again.

1 year ago

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Kerri Murray Norfolk, MA

Door bell doesn't work, could not get assistance with this

1 year ago

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Jeferson Tavares Pompano Beach, FL

After you sign and need separate parts, they are really expensive!

2 years ago

Reply from Frontpoint

Hey Jeferson, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Robert Pressler Montgomery, NY

Continuous false alarms from our motion detectors

2 years ago

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David Waterville, NY

Lower the price, it is way too expensive and very hard to maintain.

2 years ago

Reply from Frontpoint

Hey David, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Tj Mishawaka, IN

No human response. Won't return request to discuss problems.

2 years ago

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L K Beaverton, OR

Faulty sensors. Endlessly faulty. Sensors break or go offline.

2 years ago

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Sam Jam Norfolk, VA

Horrible CS, horrible at helping, sends you on a run around

2 years ago

Reply from Frontpoint

Hey Sam, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jul. 8th, 2021

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Gonser, Sr Tom Florence, OR

Poor support in terms of reaching a real person

2 years ago

Reply from Frontpoint

Hey Gonser, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Michael Reyes Newark, CA

Having issues with sensors and they can’t fix it.

3 years ago

Reply from Frontpoint

Michael, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Apr. 8th, 2021

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Arlene Litsey Redding, CA

Improve the system reliability and equipment failures

3 years ago

Reply from Frontpoint

Hey Arlene, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Mar. 23rd, 2021

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Rick Aceves Evanston, IL

Customer service lately has been horrible!

3 years ago

Reply from Frontpoint

Hey Rick, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Mar. 23rd, 2021

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Bobby W Jackson Winchester, KY

When the monitoring company calls they show up as a spam call

3 years ago