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Frontpoint

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3,076 User Reviews

7.8

Overall Score

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Kathleen Monahan

With the exception of auto payment my experience has been wonderful

3 years ago

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Kimberly Hattabaugh

It's easy to install, but it is very expensive. Not sure if I'll keep the service or not.

3 years ago

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Reply from Frontpoint

We appreciate you sharing this feedback with us. We are happy to let you know that we do offer loyalty discounts which can lower that monthly cost! Please give us a call and ask for an Account Specialist at your earliest convenience to learn more.

Jan. 22nd, 2019

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Michelle Morris

Great service. Easy to contact customer service.

3 years ago

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Robert Hoekstra

Great customer service, great product. Very easy to use

3 years ago

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Philip

The equipment works quite well and the monitoring is top notch.

3 years ago

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Tony Dayton, TN

I think customer service could just improve on their knowledge of the products.

3 years ago

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Florence Atlanta, GA

Frontpoint is always quick to call back to resolve my problems efficiently.

3 years ago

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Luco Pierre

I like how quickly they answer their phone.

3 years ago

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Thomas Owan

Excellent alarm response and tech support

3 years ago

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Susan

I like their telephone response - prompt and professional

3 years ago

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R. MCBRIDE

I LIKE THE MAIN PANEL SET UP AND ITS OPERATION.

3 years ago

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Sherrie Buffalo, NY

I'm having problems with equipment since I joined them. Their terrible customer service wouldn't resolve problems for me.

3 years ago

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Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. One of our Account Supervisors will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Jan. 7th, 2019

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Sal Benigno

Great customer service, honest and helpful

3 years ago

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Peggy Carr

Good experience so far, good customer service.

3 years ago

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Marc

Excellent. Easily to set up. More sound options for the panel

3 years ago

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Linda Champagne

Great experience and very easy system to manage.

3 years ago

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Alex Vista, CA

Need fully wireless security cameras such as Blink XT or Arlo

3 years ago

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David Fore,Sr. Wesson, MS

Phone notifications of potential problems.

3 years ago

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David Ayers Kingsport, TN

Easy to use! Just works. Fast Setup. Friendly support!

3 years ago

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Allison Utterback Vidor, TX

It has been awesome, everyone is so nice and helpful!

3 years ago

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Maurice Cincinnati, OH

I'm having a lot of trouble with the motion detectors going off in calls and false alarms.

3 years ago

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Anonymous Charlotte, NC

It's an easy self-installation, but sometimes it's a little too sensitive.

3 years ago

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Evelyn Rincon, GA

Customer service is always there when you need them.

3 years ago

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Marilyn Hoffman Denver, CO

My experience has been fine. The rep I spoke with was very helpful.

3 years ago

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Ed Rancho Cordova, CA

Love the service. Works great and economical.

3 years ago

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Lincoln

They have prompt responses. The system is easy to operate.

3 years ago

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Neal Pocahontas, AR

I've had no problems I just wish the key fab was digital.

3 years ago

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Will Beadle Brooklyn, NY

Excellent. I love the fast response times.

3 years ago

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P Montaqe Loganville, GA

Great experience. Really easy to purchase and install.

3 years ago

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Lawrence Church Hill, TN

Awesome customer service. Very user friendly.

3 years ago

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lynette terrell Elwood, IL

Great customer service and no issues with the system. Price is a bit high.

3 years ago

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Rudy Tamayo El Centro, CA

Good, haven't been robbed so I guess that's a good thing. Easy to use.

3 years ago

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Glenn Fredericksburg, TX

Easy to install system, good phone help from them.

3 years ago

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Mohammed Majid Morton Grove, IL

The cameras are not good---i can't go back and forth and chek if anything happens

3 years ago

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Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 26th, 2018

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x Minden, NV

Very good service before and after the sale

3 years ago

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Michael Washington Covington, KY

They did an outstanding job notifying me

3 years ago

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Karen Rose Akron, OH

Good experience. Great customer service.

3 years ago

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H. Psyhogios Plainview, NY

Very satisfied with the overall product and service.

3 years ago

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Rodney K Deflumeri Chapin, SC

If you can set a reminder zone if I forget to set the alarm? Why can't you do the same on my return to home to shut off alarm??????

3 years ago

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Reply from Frontpoint

We appreciate you sharing your feedback with us. We are going to have one of our Support Supervisors look into your account and reach out to make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 1st, 2018

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Missy Charlotte, NC

Excellent service! Professional, fast, I love the service!

3 years ago

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Beatrice Springfield Fayetteville, NC

Response time on system malfunctions could use some help desk improving. Do Not have a good 24hr

3 years ago

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Reply from Frontpoint

We appreciate you sharing this feedback with us. It is important to us that you always receive the help you need so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of. Thanks again and we look forward to speaking with you soon!

Nov. 8th, 2018

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ted humble Warrensburg, MO

excellent , great customer service, timely

3 years ago

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Jennifer Basilone

Great customer service and reliable product and service.

3 years ago

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Mark Howze Lakewood, CA

I like the app. Like being able to arm the system remotely.

3 years ago

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Molly Crowley, TX

Great! Quick action. Always alert. I feel very safe at home

3 years ago

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Alfie Jordan Memphis, TN

Everything, easy to setup. The products offered.

3 years ago

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Melanie Terry Montgomery, AL

They are great, great service and great value

3 years ago

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Babacar Diagne Jonesboro, GA

Efficient and simple system. Friendly user.

3 years ago

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Jason Fritch, TX

We love it. The system is dependable and reliable.

3 years ago

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Armando Canyon Country, CA

It's very easy to use and install and customer service is helpful.

3 years ago