Name: Frontpoint
Rating: 4.1

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Verified Customer

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Steve Burke Seattle, WA

Have been a customer for a long time. They so far have been better than others in customer service. The system is easy to use.

1 year ago

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William Powell Grants Pass, OR

system works, customer service is helpful and fast (and speaks english as primary language).

1 year ago

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Harry Forsyth, MO

Not too satisfied with the doorbell camera but I like the price of it and I have no problems getting a hold of customer service.

1 year ago

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Anonymous Wyncote, PA

The best thing is the app. The other features leave a little bit to be desired. Some of the door chimes don’t work efficiently. Front Point should start thinking critically about how to compete on price because a lot of new technologies are emerging that are more cost efficient.

1 year ago

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Darla Lafayette, CA

Looks nice and works. If there is an alarm or anything, they are right on top of it. Issues get resolved. There are some systems that are less expensive but this one is pretty good.

1 year ago

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Anonymous New Hope, PA

Everything works as it should. If there is a break they are there anytime. It nice knowing it I secure and that you are being monitored. For the fire detectors they need something other than the sticky stuff for the long term basis.

1 year ago

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Stephen Coronado, CA

The units could be smaller but it is easy to use and my questions are always answered whenever I call.

1 year ago

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Craig Virginia Beach, VA

Customer service is very responsive and the system was very easy to install and it survives.

1 year ago

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Gregory Louisville, KY

Your house is safe with front point and that gives you peace of mind anytime you are away or at home. If intruders come, you are going to be protected. It more than serves my purposes for keeping my home secure.

1 year ago

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Jim Huntington Beach, CA

They have gone the extra mile and been very helpful. I have no problems with the system.

1 year ago

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Isaiah Linden, NJ

This is the best thing for me. It is easy to use and I like the mobile app as well as the convenience of tracking my door look. Everything works as advertised. Immediately when an alarm goes off, it is responsive. It also was convenient to set up my self.

1 year ago

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Lisa Sebastopol, CA

I recommend frontpoint. I think they are great. It is always working well. Customer service is excellent. They have taken the time and spent hours with me to make sure everything is good and set up properly. I like that I can connect everything to the wifi.

1 year ago

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Donna Harrodsburg, KY

It is a good value and it makes me feel secure. I am very satisfied. They have been very courteous to me.

1 year ago

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Martha Miami, FL

They need to hire more individuals and technicians. Recently it has been difficult to get someone on the phone. Once you do get a person, they are very nice and helpful but the wait time is awful. I like that it is not expensive but it is not sophisticated. It is fine for the purpose but not great.

1 year ago

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Anonymous Madras, OR

Equipment is very good and affordable but sometimes when I have issues with it, it can be hard to get information I need. They should have a better service manual.

1 year ago

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Bryan Joliet, IL

All equipment is basically the same and customer service takes a long time to get a hold of people and they are not very knowledgeable when you do get them. If I didn’t have all the equipment I would have switched companies a long time ago.

1 year ago

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Bill Raleigh, NC

When we need them they are very responsive but they could have a better home kit support.

1 year ago

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Jeff Arlington, KY

Get better motion sensors because I have problems with them. I don’t have a problem with the people who work there and it does give me peace of mind.

1 year ago

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Joseph Monroeville, NJ

Communication is clear and expedient. I have no concerns or issues. The price is good.

1 year ago

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Ghadir Lincroft, NJ

The best thing about frontpoint is you set up you sensors by yourself and move them but at the same time the support if something goes wrong with the sensors hasn’t been great.

1 year ago

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Anonymous Skokie, IL

Sometimes the long range sensors do not work long range but the app is good as is customer service. They are always there for me and take the time to answer all my questions even if it takes a while.

1 year ago

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Eric Palestine, TX

Initially I got frontpoint because it is easy to install and the price was going. When I have to call for help, I have gotten the help I need but the prices keep going up so I am considering switching to another company.

1 year ago

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Matt Dallas Center, IA

In the past they had really good customer service when I reached out but I don’t feel like hear anything proactively. They don’t do much to maintain the relationship. The equipment is somewhat dated today because I got them six or seven years ago.

1 year ago

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Gabriel Elizabethtown, PA

It is a good deal and they have great customer service. They are very helpful and they know what they are talking about. Sometimes the sensors don’t recognize the windows shutting but it still gives me a sense of security.

1 year ago

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Anonymous West Harrison, IN

Front Point does a good job but there have been a couple of instances when it didn’t register movement but customer service helps me everytime I call.

1 year ago

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Michael Killeen, TX

Customer service is always really good. They are willing to help troubleshoot or give me a discount. I think they are a good company.

1 year ago

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David Waterville, NY

Lower the price, it is way too expensive and very hard to maintain.

1 year ago

Reply from Frontpoint

Hey David, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Thomas

Everybody is pretty attentive and the equipment is easy. It was also easy to order.

1 year ago

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Luis

The customer service was great when i was under contract, but not so much after i chose to be on a monthly plan. one rep offered a new system to renew but only offered a couple of components.

1 year ago Edited September 14, 2021

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Mickelson John C Auburn, WA

Frontpoint has been patient and responsive when I have had an issue. Customer service is knowledgeable and competent.

1 year ago

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Henry F. Garcia Lucerne Valley, CA

Can't seem to get someone from there company out here?

1 year ago

Reply from Frontpoint

Hey Henry, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Verified Customer

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Robert Pressler Montgomery, NY

Continuous false alarms from our motion detectors

1 year ago

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David Pressburger Plain City, OH

Customer service has been below expectations of late. Previously, that was what they did best but now they are barely average in that regard. Also, the equipment (especially the video monitoring devices) is below average.

1 year ago

Reply from Frontpoint

Hey David, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Verified Customer

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S Shah Duarte, CA

Did not delivery as promise - very poor service

1 year ago

Reply from Frontpoint

Hello, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Verified Customer

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Ronald L. Williams Girard, OH

Do not favor the intro messaging and directing, personnel contact better

1 year ago

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Adam Dincher Williamsport, PA

Equipment specifically sensors are not always the most reliable. Great customer service to remediate any issues though!

1 year ago

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ARTHUR F CECHINI Carmichael, CA

Immediate responses to alarms, product needs, and customer support in general. The Frontpoint app is very useful and easy to navigate.

1 year ago

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Thirunavukkarasu Murugesan Centreville, VA

It has been a great system so far. The area they can improve is to offer the equipment and accessories pricing the same of new and current customers. Currently It's cheaper for new customers and pricier for current customers to add monitoring devices.

1 year ago

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Jim Lynch Chicago, IL

It is an excellent product at a reasonable price, but nearly impossible to get anyone related to customer service on the phone that can actually help you. Lots of passing the ball when you reach out over the phone.

1 year ago

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Becky Davis Pittsburgh, PA

My old main key pad hasn't worked for the last 3 battery changes and I've complained each time. This is ridiculous

1 year ago

Reply from Frontpoint

thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Michael Mildner Ocala, FL

No longer able to reach a person when you have an issue or active alarm.

1 year ago

Reply from Frontpoint

Hey Michael, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Sep. 2nd, 2021

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Verified Customer

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Tebbin salvesen Redding, CA

So far it is very hard to cancel service after being a customer for over 4 years

1 year ago

Reply from Frontpoint

Hey Tebbin, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Sep. 2nd, 2021

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Verified Customer

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David Shulman Cockeysville, MD

Timely,professional,great troubleshooting,efficient

1 year ago

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Tatiana Vrsalovic Oxnard, CA

When my home alarm went off and I was not home they where very nice and quick to solve my problem by calling the police for me and helping me with all the stressful situation

1 year ago

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James Allen Pipersville, PA

Have been a customer for 10 years and remember how they used to be great. Service has been slipping the past few years and dropped dramatically in 2021. We first noticed how service went down when the sales team never returned calls about buying new equipment. More recently though, we’ve had false alarms that cannot be cancelled because the app is malfunctioning and there is no one available for technical support. Even a call into the 24/7 monitoring center resulted in a 30 minute wait before we gave up. Not even close for an emergency safety service. Getting customer support for account changes is next to impossible. Everything is automated and we waited 3 days before an agent called back. Even when we finally got to a human they apologized and said “we’re training more people.” We give up.

1 year ago

Reply from Frontpoint

Thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Victoria Fegen Los Angeles, CA

Too inconvenient for me to install myself. And Frontpoint has no problem turning off my recording rules when I have exceeded my monthly limit but can't seem to let me know or turn it back on at the beginning of the month.

1 year ago

Reply from Frontpoint

Hey Victoria, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Sep. 2nd, 2021

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J K Vienna, VA

Terrible service. Our alarm went off tonight, when we were not at home. We received an automatic phone call giving us a reference number to call back. No operator asking if we were ok or if the alarm was legit, no phone call to the police. We called back, was placed on hold for more than 18 minutes. After that the call self disconnected. We called back twice with the same result. This is not what is expected from a best in class monitoring service. We tried calling all the numbers we could find online, heard an automated message asking to leave our number. So far no call back yet. Their automated system could find any of our registered phone numbers. This does not inspire confidence.

1 year ago

Reply from Frontpoint

Thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Sep. 2nd, 2021

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Rachelle Moorpark, CA

The best part was the ease of installation, but it took a long time on the phone to get things set up after we had to make some changes. The price seems to be appropriate.

1 year ago

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Rose Marie Wilburton, PA

So far, everything that I've called them about has been responded to quickly. We like that it's user friendly and easy to use and add accessories. Totally satisfied.

1 year ago

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Lea Topeka, KS

It doesn't matter what problem I'm having, I can call in there and they're always helpful. If I'm having a hard time explaining it, they are very patient with me. I just love that nobody there that has ever been rude or anything, they're just the best people. I think it's wonderful value.

1 year ago