Name: Frontpoint
Rating: 4.1

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Verified Customer

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Jeferson Tavares Pompano Beach, FL

After you sign and need separate parts, they are really expensive!

9 months ago

Reply from Frontpoint

Hey Jeferson, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Robert Pressler Montgomery, NY

Continuous false alarms from our motion detectors

10 months ago

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David Waterville, NY

Lower the price, it is way too expensive and very hard to maintain.

11 months ago

Reply from Frontpoint

Hey David, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Tj Mishawaka, IN

No human response. Won't return request to discuss problems.

11 months ago

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L K Beaverton, OR

Faulty sensors. Endlessly faulty. Sensors break or go offline.

11 months ago

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Mary Englewood, CO

Nothing works. Nobody notifies us if something fails. Products are expensive limited and outdated.

1 year ago

Reply from Frontpoint

Hey Mary, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Verified Customer

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Rick DeFend Xenia, OH

I have found their equipment to be unreliable and their customer service to be subpar.

1 year ago

Reply from Frontpoint

Hey Rich, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Verified Customer

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Mike Indianapolis, IN

Equipment is good. Price is too high which is why I will switch when I move.

1 year ago

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Judy Rahway, NJ

Nothing..horrible products and customer service

1 year ago

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Joseph Bonvicino Sea Cliff, NY

My alarm went off a couple of times and we did not hear it

1 year ago

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Verified Customer

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William Gallipolis, OH

Get back to better customer service person not computer

1 year ago

Reply from Frontpoint

Hey William, Thanks for bringing this to our attention. If you ever have had any issues, or are currently experiencing any ongoing issues - please feel free to email our team at [email protected] We appreciate your feedback and look forward to speaking with you!

Jan. 26th, 2021

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Kathy Bailey

Equipment is terrible paid more in faults alarms then it is worth having a alarm system

1 year ago

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Anonymous

I really like Frontpoint's consolidated website.

1 year ago

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Yolanda

Waiting for the contract ends. Cannot hear anything if it goes off because of the low volume.

1 year ago

Reply from Frontpoint

Hey Yolanda, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 9th, 2020

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Mikaila

They trick you into a contract and make it extremely difficult to return equipment.

2 years ago

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Verified Customer

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Jeffrey Olig

Horrible, would never do business with them again. They lie and steal from their customers

2 years ago

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Mary Beth Ranger

Nothing, I can't wait until the contract is up and hope to never deal with them again

2 years ago

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Susie Jobe

Tech had been nice and patience with me.

2 years ago

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Chalene Christian

Difficult to set up. Didn't work and called several times for help. Still no luck.

2 years ago

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no name

I like the old fashion systems, don't care for this plastic play toy.

2 years ago

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Verified Customer

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Chris

Good for apartment, bad for house. Not technically advanced

2 years ago

Reply from Frontpoint

Thank you for taking the time to share this feedback. It's important to us your system is always working the way you need it to. When you have a moment, can you please private message us with the name and address on your account so we can have one of our Support Supervisors can address your concerns? We look forward to hearing from you soon!

Oct. 3rd, 2019

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Leonard Stewart

The equipment is great and the hook up is great

2 years ago

Reply from Frontpoint

Thanks for sharing your feedback with us! Please let us know if you ever need anything moving forward.

Oct. 3rd, 2019

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Steve

Mixed, app not stable. Doorbell camera inconsistent

2 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Oct. 3rd, 2019

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Mike Kaiser

Announcement of door openings and closings is irritating.

2 years ago

Reply from Frontpoint

Hi Mike, Thank you for taking the time to share your feedback with us. We can help you customize the announcements. At your convenience, can you please private message us with the full name and address associated with your account so we can have a Support Supervisor reach out to you to address this? Thank you!

Sep. 12th, 2019

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Hudson

Bad, sales people and instructions totally inadequate. Support people good.

2 years ago

Reply from Frontpoint

Hi Hudson, Thank you for sharing your feedback with us. We would like the chance to review the interaction you've described. At your convenience, can you please private message us with the name and address on your account? Thank you, and we look forward to hearing from you soon!

Sep. 12th, 2019

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Russ

Provide better quality equipment with better battery life.

2 years ago

Reply from Frontpoint

We appreciate your feedback as it is the best way for us to grow! Please let us know if there is anything we can do to assist you in the future.

Sep. 5th, 2019

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Jessica

Service doesn't always work. Very inconsistent

2 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. We would be happy to have one of our Support Supervisors reach out to address all of your concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Sep. 5th, 2019

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Bob Grant

Response time is terrible and I cannot make adjustments without calling

2 years ago

Reply from Frontpoint

Thank you for taking the time to share your experience. One of our Support Supervisors will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward. We look forward to speaking with you soon!

Sep. 5th, 2019

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Paul Schneider

Very bad.Very bad. Very bad Very bad Very bad Very bad Is that 40 characters worth?

2 years ago

Reply from Frontpoint

We apologize for any negative experience you have had with us as that is definitely not our goal here at Frontpoint. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 5th, 2019

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David

Customer service is A+. Equipment is D though. Disappointed

2 years ago

Reply from Frontpoint

Thank you for sharing your experience with us. We would be happy to have one of our Support Supervisors reach out to address all of your concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Sep. 5th, 2019

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Janice Watkins San Jose, CA

They can improve by training their reps to DO WAHT THEY SAID; TO TELL THE TRUTH AND DO IT!

2 years ago

Reply from Frontpoint

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Aug. 23rd, 2019

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Brittany Preston

This is been the absolutely worst service. I regret it everyday and tell everybody not to get it. I

2 years ago

Reply from Frontpoint

Thanks for sharing your concerns with us. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in details and make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Jul. 29th, 2019

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Jordan Johnson

My system gives me constant inaccurate alarms throughout the day. I am completely dissatisfied.

2 years ago

Reply from Frontpoint

We apologize for any inconveniences you have experienced regarding your equipment's functionality. Rest assured, one of our Support Supervisors is looking into your account and will be reaching out to address your concerns in detail. Thanks for sharing your feedback and we look forward to speaking with you soon!

Jul. 29th, 2019

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John Doe

Regretful, they make you be the technician and spend hours on the phone weekly

2 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 29th, 2019

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grace bartlett

doorgell does not work half ot f the time

2 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. We would be happy to have one of our Support Supervisors reach out to investigate that Doorbell Camera and make sure we get everything working exactly how you need it to. At your earliest convenience, could you please private message us with the full name and address associated with your account? Thanks again and we hope to hear from you soon!

Jul. 30th, 2019

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Kelly Zaytoun

Better software to make your own changes

2 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us!

Jul. 30th, 2019

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Monesha

Access to online and random alarm.. Customer service horrible and never gets called back

3 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 1st, 2019

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TIMOTHY Fisher

Need to be more upfront with how system needs wifi to work

3 years ago

Reply from Frontpoint

Thank you for your feedback. Our system is 100% wireless and does not require wifi to operate. We use wifi as a back up option so you are always connected! Please feel free to private message us if you have any questions or further concerns.

Jul. 1st, 2019

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Jeff Lewis

Poor product performance and not a reliable system in my experience.

3 years ago

Reply from Frontpoint

We appreciate you sharing your experience and apologize for any inconveniences you may have experienced during your time with us. Rest assured, we will be using your feedback to help us grow as a company.

Jun. 17th, 2019

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Claudia

Is not what I was expected, I'm tied up to a contract and I can't wait to get over with it.

3 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jun. 17th, 2019

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Mike Ried

Sensors and control panels nothing but problems. Not impressed

3 years ago

Reply from Frontpoint

Thank you for your feedback. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of moving forward!

Jun. 3rd, 2019

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Sang Deu-Ngoc

Removed part of the services after the free service month then asked for more on service charge.

3 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Support Supervisors reach out to address your concerns in detail. Thanks again and we look forward to speaking with you soon!

May. 24th, 2019

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Gary Stephans

Expensive, doesn't offer anything that oters do, but cost more

3 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us as it is the feedback we receive from our customers that truly helps us grow as a company.

May. 24th, 2019

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Kouzhaya Minneapolis, MN

System is not reliable, and they lied to me. There are no good things about them.

3 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. We would like the opportunity to make this situation right for you and your family as it is very important to us that you feel fully protected with your Frontpoint system. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

May. 17th, 2019

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Scott

I have had issues with them communicating with me.

3 years ago

Reply from Frontpoint

Scott, thank you for this feedback. We would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to speak with you soon!

May. 17th, 2019

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Amy King

Reply/call time slow when alarm goes off

3 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

May. 14th, 2019

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Leon managan

Equipment problems. Customer Service is great

3 years ago

Reply from Frontpoint

It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to assist you. Thanks for sharing your feedback and we look forward to speaking with you soon.

May. 7th, 2019

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William Sanders

Overrated customer service. Deceptive business and sales practices.

3 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We are going to have one of our Support Supervisors reach out to address all of your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

May. 7th, 2019

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Lauren

I think the app needs improvement for easier usage

3 years ago

Reply from Frontpoint

Thank you for taking the time to share this feedback with us. We will definitely pass along all your feedback for future implementation.

Apr. 8th, 2019

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Ronald Tackett

Great salesman, lot's of communication problems with the system.

3 years ago

Reply from Frontpoint

Thank you for sharing your feedback. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Mar. 7th, 2019