Name: Frontpoint
Rating: 4.1

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Verified Customer

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John North Tonawanda, NY

Their equipment is expensive but I will stay with them. Their technical support has worked me though everything and explained it so I can understand. They’re pretty good.

2 years ago

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Anonymous Trenton, FL

It was easy to install and the batteries are easy to replace. They have been responsive.

2 years ago

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David Woodland Hills, CA

Equipment seems reliable and they are very responsive. I like the cost of their cameras.

2 years ago

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Verified Customer

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Chad Houston, TX

We’ve had hardware problems and they have been recalcitrant to fix the hardware. It has been savory. The system works pretty well but the motion detectors are a bit problematic.

2 years ago

Reply from Frontpoint

Hey Chad, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Mar. 23rd, 2021

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Verified Customer

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Nithin Palatine, IL

Never have a false alarm, except the glass break sensor is a little sensitive so if you shut it hard it will go off.

2 years ago

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Verified Customer

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Wayne Seven Valleys, PA

The system is reliable and Front Point is responsive. There have been a few exceptions but for the most part it has held up fine.

2 years ago

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Verified Customer

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Eric Washingtonville, NY

Every time I call, they answer the phone and are very attentive. They always help me solve my problems and everything works the way it is supposed to so I have no complaints. The biggest issue is the yearly contract.

2 years ago

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Kristie Greenville, NC

It makes me feel secure. The price point is good. They are pretty responsive. Not too many of the sensors have had to be replaced.

2 years ago

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Verified Customer

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Michael Rogersville, MO

Everyone is helpful. There have been no bad experiences. It is easy to keep an eye on everything even when you are far away.

2 years ago

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Verified Customer

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Larry Perry, OK

Its average. There is nothing spectacular about it. It works most of the time. The last time I had to use their technical support they had no clue what was wrong and tried to sell me another panel when all I needed was a battery.

2 years ago

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Tiffani South Holland, IL

Temperamental with the weather changes but it is convenient to do it yourself. They need to have more advanced technology. There should be a panic button. The people are professional and courteous.

2 years ago

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Verified Customer

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Ron Merrillan, WI

Simple to install but they could design the motion detectors to change the batteries easier.

2 years ago

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Ivel Jamaica, NY

Find another company other than Frontpoint. Even though the used to be the best, they no longer because of their customer service. I’ve had problems with them double billing me and refusing to return my money. I am going to be canceling. Also the equipment is bulky and the pieces often fall.

2 years ago

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Verified Customer

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Erle Traverse City, MI

I’m happy with front point. They have been there for me. It was pretty seamless transferring the service from the previous owner to me. When the alarm went off, they called in less than a minute. It is easy to use and it blends in.

2 years ago

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Noah Sylmar, CA

Overall I am very happy with the system and the service. I have recommended it to family members. Everything works fine and they are knowledgeable and experienced.

2 years ago

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Amber Albion, NY

Their customer service and alarms are pretty good but we were disappointed that we had to sign a contract with them and now we're stuck in it. Once we get out, we're gonna probably switch providers.

2 years ago

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Denise Chicago, IL

Could use some improvement and updating of the equipment but I like that there are no wires and they are very responsive.

2 years ago

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Verified Customer

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Debra Bryant Pond, ME

Love that it communicates with the thermostat and I can heat up my vacation home ahead of time. Periodically a piece equipment will fail and it is frustrating but they are friendly and helpful.

2 years ago

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Verified Customer

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Meika Chicago, IL

Their app is the best and it works well and they are normally responsive but the price is a little high.

2 years ago

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Barry Big Stone Gap, VA

Easy to install and reliable but I wish it wasn’t a three year commitment.

2 years ago

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Ann Shafter, CA

It’s a good company. Every time I have to call them, I’ve gotten really good service.

2 years ago

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Verified Customer

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Anonymous

They offered me a very good price. I haven’t had any issues except the battery running out. I like that is constantly being monitored.

2 years ago

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Verified Customer

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Christine Saint Petersburg, FL

Unparalleled, fantastic equipment. The customer service is the best. I would like an exterior alarm.

2 years ago

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Verified Customer

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Vikram Burlingame, CA

Some of the sensors don’t work but customer service is very responsive and it was easy to install.

2 years ago

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Jacob Vancouver, WA

The feeling of safety is the best. I have been happy. They are always quick to respond.

2 years ago

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Verified Customer

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Ian Edgerton, MO

Love that is connects with the local law enforcement and they are pretty good about answering the phone.

2 years ago

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Verified Customer

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Sheena Louisville, KY

I appreciate the features like that it gets increasing louder. It isn’t bulky. It is discreet. The window sensors seem pretty durable. We don’t call customer service often but when we did we were squared away within ten minutes.

2 years ago

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Anonymous Clifton, NJ

The best thing is that it is wireless. Customer service works with you to get whatever you need, no matter how long it takes.

2 years ago

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Verified Customer

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Miguel Delray Beach, FL

The service is good. They are always attentive when I call.

2 years ago

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Verified Customer

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Jenn Sicklerville, NJ

My current equipment is good. I know they have newer versions but I am not interested it that. Customer service is very responsive and helpful when I reach out to them.

2 years ago

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Verified Customer

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Rick Aceves Evanston, IL

Customer service lately has been horrible!

2 years ago

Reply from Frontpoint

Hey Rick, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Mar. 23rd, 2021

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Verified Customer

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Paul New Berlin, WI

Power outage and power restoration reporting has been a great help when on a trip away from our residence. Keep the cost of the Frontpoint equipment down.

2 years ago

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Verified Customer

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Arthur and Elizabeth Brock Laurel Hill, NC

They have been quick to respond to alarms that have gone off in my home. However, we've left message to be called back and it's been over a week with no response.

2 years ago

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Verified Customer

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Cramer Carlsbad, NM

All good. Have been very nice and understanding!

2 years ago

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Astrid Sosa Banner Elk, NC

I have not been able to get all sensors to work properly. I have been a customer for over 7 years and I have not been able to turn on my alarm system in over a year because the sensors go off line all the time and set off the alarm daily.

2 years ago

Reply from Frontpoint

Hey Astrid, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Mar. 23rd, 2021

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Verified Customer

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Mark Northridge, CA

I tried to put my system "On Hold" and they kept charging me for months. How could they justify the charges if all of the gear was in a box in my garage? They are charging for monitoring right? Shouldn't they have detected that there was no signal??? How can they say this was an accident??? If someone broke in and smashed my gear would they even know??

2 years ago

Reply from Frontpoint

Hey Mark. thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Apr. 8th, 2021

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Verified Customer

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evan miller Richboro, PA

Ease of use, value for the money and stability of how it works.

2 years ago

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Anonymous Quincy, WA

Monthly charge seems higher than most other companies we get inquiries from.

2 years ago

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Verified Customer

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Lyle

They have people monitoring 24 hours a day.

2 years ago

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Verified Customer

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Star San Carlos, CA

Good customer service. Helpful when I have called in for support. Prices are a little high when an existing customer wants to buy additional devices.

2 years ago

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Tracey Lakewood, CO

Would like to see monitoring fees reduced for long time customers.Customer service wait for times way too long. Once in contact, problem diagnosed quickly.

2 years ago

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Verified Customer

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Jason Oster Teaneck, NJ

I left Frontpoint a few months ago. I was unhappy with my customer service experience after my control panel died.

2 years ago

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Verified Customer

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Hugh Burris Indianapolis, IN

Prompt customer service and outstanding attitudes from everyone I’ve dealt with. Always willing to help solve any issues. No system is without glitches, but these folks will walk you through any issues step by step until every meets your needs! I’ve never talked to anyone with a bad attitude and have always gotten my concerns resolved to my satisfaction! No matter what it was.

2 years ago

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Verified Customer

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Bob Palos Verdes Peninsula, CA

We were having a problem logging into the system. We had to buy new equipment to solve the problem which was annoying. The monthly cost seems high compared to other companies. Will probably stitck to a lower cost provider

2 years ago

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Verified Customer

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DH Edgartown, MA

Easy to use; excellent customer service. Video camera is not as good as Ring

2 years ago

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Verified Customer

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Arlene Litsey Redding, CA

Improve the system reliability and equipment failures

2 years ago

Reply from Frontpoint

Hey Arlene, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Mar. 23rd, 2021

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Verified Customer

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Doug Briggs Pocatello, ID

Wonderful customer service. Some of the products, doorbell camera and indoor camera have had connectivity issues. I did end up replacing my doorbell camera with an outside company and it has worked well.

2 years ago

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Sundara Sampath Dublin, OH

3 things...Shipping-Cost/Customer-Suport/Monthyl-Cost...for the customer who are with you long term, please do free shipping when they new security products & 2nd one I noticed there is communication gap, when my contract was extended Customer support person promised me extending my contract for addition 3 years will cover all equipments under warranty, but when one equipment failed I was asked to pay the cost for the equipment, when I explained they could find only my contract extension, but not find the note of my warranty. & 3rd consider lowering the monthly fee after 4 years of service, it would be helpful for customer who are with you for 4 years.

2 years ago

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Verified Customer

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Ann Crowder Petaluma, CA

While no one wants to experience a home invasion, Frontpoint was there for me when my home was recently broken into. I've had excellent customer service when needed and the ease of operating my system from an app is so helpful. I've never had a false alarm with Frontpoint's system--a great improvement over a prior security company.

2 years ago

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Seymour J Cohen Northridge, CA

I like the simplicity of the setup and the maintenance. Customer support is also very good.

2 years ago