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Frontpoint

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3,075 User Reviews

7.4

Overall Score

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Melanie Terry Montgomery, AL

They are great, great service and great value

3 years ago

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star star star star star

Babacar Diagne Jonesboro, GA

Efficient and simple system. Friendly user.

3 years ago

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Jason Fritch, TX

We love it. The system is dependable and reliable.

3 years ago

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Armando Canyon Country, CA

It's very easy to use and install and customer service is helpful.

3 years ago

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Bryan

They've always been helpful. The windows sensors are great, but the main panel is terrible.

3 years ago

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Reply from Frontpoint

Thank you for sharing your thoughts with us. We would like the opportunity to look into your account and help you with your Control Panel. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

Oct. 23rd, 2018

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Erin R. Marion, IN

I haven't had any issues with Frontpoint. Their customer service is fantastic.

3 years ago

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Petrica Veal Harvey, IL

Not Good, poor product, customer service hard time cancelling the service. charge me for another 30 days after cancellation.

3 years ago

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Reply from Frontpoint

Thank you for sharing this feedback. We are glad to see that you were able to work with one of our Account Managers and that they were able to address your concerns. Thanks again and we wish you the best of luck with all of your security needs moving forward.

Oct. 11th, 2018

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marc wiener Northbrook, IL

great customer service and user friendly products

3 years ago

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Tom Gilbert Omaha, NE

They don't have secondary alarm panels, but were going to tell me where to get two. still waiting

3 years ago

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Reply from Frontpoint

Tom, thank you for providing this feedback. One of our Support Supervisors will be reaching out to address your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Oct. 11th, 2018

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Jonathan Vizzone

It has been a great system. Camera quality could be a bit better

3 years ago

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mark Shevlin, MN

web pages hard to use to look up products

3 years ago

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Michele

Super easy to deal with - great customer service!!!

3 years ago

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Irvin Casiano

Everything is excellent and great costumer services

3 years ago

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Ernesto Renteria

They have a lot of failures connecting with the cellphone. Also can only talk to support service during certain hours. Could improve greatly

3 years ago

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Reply from Frontpoint

Thank you for bringing your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to assist you and make sure we get that smartphone app working for you. Thanks again for this feedback and we look forward to speaking with you soon!

Oct. 4th, 2018

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Anonymous Florissant, MO

The product is awesome and it's easy to install.

3 years ago

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Kevin Rocklin, CA

When I need help, customer service is never around. It was a terrible experience, I would not recommend them to anybody.

3 years ago

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Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Sep. 21st, 2018

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star star star star star

Brian Engstler

Easy installation. Very good instructions and materials

3 years ago

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star star star star star

Barbara Segal

Easy to work with. Helpful customer service. Good products.

3 years ago

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Bill Bosse Toledo, OH

Very easy to do business with, and system setup is a dream.

3 years ago

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Diana Fort Worth, TX

Installing is easy and every time I call customer service they are helpful.

3 years ago

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David Woodinville, WA

They are really friendly and have more advanced features.

3 years ago

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star star star star star

Bob Macon, GA

Great service; es su to use; very helpful technical staff.

3 years ago

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B

They are Just Ok. Could spend more time getting the right equipment the first time.

3 years ago

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Reply from Frontpoint

Thank you for sharing this feedback with us as it is feedback, like yours, that helps us grow as a company. Please let us know if you ever need anything moving forward!

Aug. 27th, 2018

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none

Immediate response. No need to improve.

3 years ago

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TJ

Poor communication during the trial period transitioning to the actual contract time.

3 years ago

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Reply from Frontpoint

Thank you for taking the time to share this concern with us. We will be using your feedback to ensure we are always improving moving forward.

Aug. 27th, 2018

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E

good customer service but some issues for canadian customers.

3 years ago

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Jim Angell

Easy to install, easy to use, rapid response to alarms.

3 years ago

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Anonymous

great customer service, and easy sales experience.

3 years ago

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Anita

Easy install, great customer service, easy to use.

3 years ago

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Bernadette Richardson Kansas City, MO

Overall good service. Long delay in disarming system from the app.

3 years ago

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Andrea C Houston, TX

I think it is to complicated for someone my age(66) to install and operate most effectively.

3 years ago

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Mel Gwynn Oak, MD

I think other companies offer front door bell camera and other enhancements at a better price point

3 years ago

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Nel Lawrenceville, GA

I think the product is good and so is the price.

3 years ago

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John

Good product but the monthly fee is too high. I wish i would have gone with a different company.

3 years ago

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Reply from Frontpoint

We appreciate you taking the time to share this feedback as it is the best way for us to grow as a company.

Jun. 26th, 2018

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Jon Fort Worth, TX

Reliability and confidence in the service

3 years ago

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Tifani K Tarzana, CA

Excellent customer service; happy with the oroducts

3 years ago

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Sherry

Effective. Easy to use. Reasonably priced.

3 years ago

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Laureen Espinosa

It was easy to follow the directions and install it myself.

4 years ago

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Vito Polera

Very responsive, easy to use, and it's at a good price.

4 years ago

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Georgegiana Tanudjaja

They're very good about getting back to you and helping you set things up.

4 years ago

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Lisa

Great customer service. Easy to use security system.

4 years ago

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Rodica

Great price, awesome customer service! Highly recommended.

4 years ago

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Sedrick

Awesome services awesome security must have

4 years ago

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Best

Great product excellent customer service

4 years ago

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Dcmath16

User friendly, great price, excellent coverage

4 years ago

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paulk

very effecient , reliable and affordable.

4 years ago

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star star star star star

Top easy install

Easy to set up, easy to arm, great customer service

4 years ago

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Reed

Works great other then it always says that we have phone line failure

4 years ago

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Piatt'''s

Fast response and excellent customer service!

4 years ago

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Brian C

Easy to set up, easy to use. Great customer service.

4 years ago