Name: Frontpoint
Rating: 4.1

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Verified Customer

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Omar Rodriguez

Faulty system with no resolution from customer service and stuck in contract.

4 years ago

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Christie

They lied from the get go and now I'm stuck with them for a year

4 years ago

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Jeff

Good customer service but poor equiptment

4 years ago

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Donna Norling

Quick response time. Locked into contract that is way too expensive

4 years ago

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Jennifer

Customer service is bad and cameras work when they want too

4 years ago

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joe poretta

equipment not top quality having trouble with sensors ,getting false alarms

4 years ago

Reply from Frontpoint

Joe, it is important to us that your system always works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address all of your concerns. Thanks for sharing your feedback and we look forward to speaking with you soon.

Oct. 3rd, 2019

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Verified Customer

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Vonda Wells

Horrible customer service, horrible equipment, horrible service

4 years ago

Reply from Frontpoint

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Oct. 3rd, 2019

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Hieu Nguyen

System not good. Sometime arm and automatically unarm

4 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. One of our Support Supervisors will be reaching out to you soon to ensure your system is working exactly how you need it to. We look forward to speaking with you soon!

Sep. 5th, 2019

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Verified Customer

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Suzanne Flusche

Too long a contract, too expensive, system often goes on the blink.

4 years ago

Reply from Frontpoint

Thanks for bringing your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 5th, 2019

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Verified Customer

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Myles Minkin

Too many false alarms,alerts. I wish I stuck with ADT.

4 years ago

Reply from Frontpoint

Thank you for taking the time to share your experience. One of our Support Supervisors will be reaching out to you soon to ensure your system is working exactly how you need it to. We look forward to speaking with you soon!

Sep. 5th, 2019

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Jim Pace

False notifications poor service you have my account confused.

4 years ago

Reply from Frontpoint

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 5th, 2019

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Travis Gorrell Valrico, FL

Customer Service is great. The equipment is not.

4 years ago

Reply from Frontpoint

Travis, thank you for taking the time to share your experience. One of our Support Supervisors will be reaching out to you soon to ensure your system is working exactly how you need it to. We look forward to speaking with you soon!

Jul. 30th, 2019

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jitto Titus

not good. bad sensors. although the service has been good

4 years ago

Reply from Frontpoint

Jitto, thank you for taking the time to share your experience. One of our Support Supervisors will be reaching out to you soon to ensure your system is working exactly how you need it to. We look forward to speaking with you soon!

Jul. 3rd, 2019

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Jeanette amos

Better working products for the money. My system is horrible and do not work.

4 years ago

Reply from Frontpoint

Jeanette, thank you for reaching out to us. It's important to us that your system is working how you need it to. A Support Supervisor will be reaching out to you soon to address your concerns. Thank you again and we look forward to speaking with you soon.

Jul. 3rd, 2019

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Anonymous

Could be cheaper and better quality products

4 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us!

Jun. 24th, 2019

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Paul lynch

Use better equipment that will stay online

4 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. We would like the opportunity to make this situation right for you as it is very important to us that you feel fully protected with your Frontpoint system. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon

Jun. 24th, 2019

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Kevin Glendale, CA

Frontpoint is easy of use and easy of set up.

4 years ago

Reply from Frontpoint

Thanks for sharing your feedback with us! Please let us know if you ever need anything moving forward, as we are always here and happy to help you.

Jun. 17th, 2019

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Delphine Reese

Bad experience I was not told truth about wireless connection

4 years ago

Reply from Frontpoint

We appreciate you sharing your feedback. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

May. 24th, 2019

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Tyrone Green

It is not an ideal solution for a person who is not iT or Tech savvy.

5 years ago

Reply from Frontpoint

Thank you for your feedback. We do try very hard to make sure we create a system that makes it easy for our customers to setup and use. If for any reason you do ever run into any issues, we also have a dedicated Support Team who is always there and happy to help you. Thank you again and please let us know if there is anything we can do to assist you moving forward.

Jan. 24th, 2019

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Vong Lor

Poor, don't expect your clients to become onsite technicians

5 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Jan. 22nd, 2019

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Tammy

Full home security would be nice instead of selling part by part.

5 years ago

Reply from Frontpoint

We appreciate you providing us with this feedback! We do always try our best to customize a system that is best fit for your home and we apologize if this did not occur for you. We ask that you please let us know if there is anything we can do to help you moving forward, as we would be more than happy to assist!

Jan. 15th, 2019

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Desiree

I hate that they lock you in a three year contract

5 years ago

Reply from Frontpoint

We appreciate you sharing this feedback with us.

Jan. 7th, 2019

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Robert Slind Mount Vernon, WA

They could be honest. they lied to me when I ordered their service

5 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Account Supervisors look into your account and reach out to assist you. Thanks again and we look forward to speaking with you soon.

Nov. 1st, 2018

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Rabih Charara Dearborn Heights, MI

They must be frank that the mobile application is an extra charge

5 years ago

Reply from Frontpoint

We appreciate you taking the time to share this feedback with us. We apologize for any negative experience you feel you have had with us, as that is never our goal here at Frontpoint. Rest assured, one of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are entirely taken care of moving forward! Thanks again and we look forward to speaking with you soon.

Nov. 1st, 2018

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Verified Customer

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yolanda jamison

friendly staff willing to answer questions

5 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us and please let us know if you ever need anything moving forward.

Sep. 18th, 2018

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David berk

Extremely poor service poor quality inadequate explanations. Obscure contract

5 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us. It is important to us that you always receive the help you need so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are taken care of. Thanks again and we look forward to speaking with you soon!

Apr. 30th, 2018

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Stanley Schiller Park, IL

Excellent service, quick callback after an alarm.

6 years ago

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Bob F. Syracuse, NY

Great customer service and very courteous

6 years ago

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Andrea Woods

Company did try to get me set up, however I never did get it going. Company charged me anyway monthly for the length of the contract.

7 years ago

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Irv Naperville, IL

Monthly Monitoring Fees are "Way To High" compared to others . You need to "Lower" your monthly monitoring fees

7 years ago

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Nini New York, NY

Frontpoint helps secure a reasonable price for customers

9 months ago Edited June 20, 2023

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Shaefer Wall Cypress, CA

Terrible customer service and shady sales people

2 years ago

Reply from Frontpoint

Shaefer, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Henry F. Garcia Lucerne Valley, CA

Can't seem to get someone from there company out here?

2 years ago

Reply from Frontpoint

Hey Henry, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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S Shah Duarte, CA

Did not delivery as promise - very poor service

2 years ago

Reply from Frontpoint

Hello, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Jackie Moore

Our system is not working. can't get it to reboot

4 years ago

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Susan Minneapolis, MN

It doesn't work and my issues have never gotten resolved.

4 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 22nd, 2019

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P. B.

Horrible service and predatory business tactics!!!

4 years ago

Reply from Frontpoint

We are surprised to read the details of your review and would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 3rd, 2019

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Ronald

Customer service has not been able to resolve my problems.

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We apologize for the negative experience and would like the opportunity to make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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GA

Poor quality equipment that fails repeatedly

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 29th, 2019

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Joe McCormac

System is offline. No one has even called.

4 years ago

Reply from Frontpoint

Joe, we appreciate you taking the time to bring your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of moving forward!

May. 24th, 2019

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local business

terrible equipment, constant failures and faulty readings

4 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

May. 7th, 2019

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AN UNSATISFIED CUSTOMER

THEY HAVE NO OPERATIONAL SKILLS FROM ONE DEPT.TO ANOTHER

5 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to speak with you further regarding your concerns. At your earliest convenience, could you please private message with the name on your account? Thanks again and we hope to hear from you soon.

Mar. 27th, 2019

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Matt Wiese

Very unimpressed with your video "Max upload limit"

5 years ago

Reply from Frontpoint

We appreciate you sharing your feedback with us. One of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Feb. 21st, 2019

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Ricardo

They should let ne cancel without paying them

5 years ago

Reply from Frontpoint

We appreciate your feedback. At your earliest convenience, could you please private message us with the name associated with your account? Thanks again and we hope to hear from you soon.

Feb. 13th, 2019

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Gordon

The customer support is terrible and the device is junk.

5 years ago

Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. Rest assured, one of our Support Supervisors is looking into your account and will be reaching out to make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 1st, 2018

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Anonymous Richmond, TX

The system is very vulnerable to tampering.

5 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Oct. 31st, 2018

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TK

Hidden Costs and Unfair means of business.

5 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us. We would like the opportunity to make this situation right for you. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Apr. 30th, 2018

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Mark E Kahanca Geneva, OH

First it was an adequate alarm company. But when I cancelled it was a hassle. Too pricey for the service. Shop around.

4 years ago

Reply from Frontpoint

Mark, we apologize for any inconveniences you experienced when calling to cancel and appreciate you taking the time to share your feedback with us . We wish you the best of luck with all of your security needs moving forward and ask that you please let us know if there is anything we can ever do for you in the future.

May. 14th, 2019

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caren Bailey

Terrible sales team. Bait and switch company. Will say anything to make a sale. Buyer beware.

6 years ago

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Alaina Zepeda Gonzales, LA

The products have all malfunctioned, and simply do not work.

6 years ago