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Frontpoint

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3,076 User Reviews

7.8

Overall Score

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JR

Poor customer service and support. Product quality not up to par with the amount charged.

3 years ago

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Reply from Frontpoint

Thank you for sharing your feedback with us. We would like the opportunity to address your concerns in detail and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Mar. 7th, 2019

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Alltop

Horrible , never got back with me after I called and left my phone number to cLl back

3 years ago

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Reply from Frontpoint

Thank you for sharing your concerns with us. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon!

Jan. 15th, 2019

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Anibal Slate Hill, NY

Customer service is responsive, but the equipment is always going off line.

3 years ago

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Reply from Frontpoint

Thank you for bringing your concerns to our attention. It is important to us that your system works exactly how you need it to so we are going to have one of our Escalation Specialists reach out to address your concerns in details and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Jan. 7th, 2019

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Donald chancey Tallahassee, FL

I sold my house but yet i still have to pay 45 a month i will never recommend frontpoint

3 years ago

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Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Account Supervisors look into your account and reach out to assist you. Thanks again and we look forward to speaking with you soon.

Nov. 30th, 2018

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Jessica Shea Tampa, FL

The video camera has not fully worked since we received the system.

3 years ago

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Reply from Frontpoint

It is important to us that you system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to assist you. Thanks for your feedback and we look forward to speaking with you soon.

Nov. 30th, 2018

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Sam Khoury Yorba Linda, CA

Very easy to install although app froze and required a call to activate sensors

3 years ago

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Reply from Frontpoint

Thank you for sharing this feedback with us and please let us know if there is anything we can ever do for you in the future.

Nov. 30th, 2018

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Greg cornella Brandon, FL

Horrible and deceiving company that lied and now we''re stuck in a 3 year contract

3 years ago

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Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. One of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are completely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Nov. 14th, 2018

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Alonzo Selma, CA

I think that the monthly charge is a little expensive.

3 years ago

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Reply from Frontpoint

We appreciate you taking the time to share this feedback with us. It is feedback, like yours, that truly helps us grow as a company.

Oct. 23rd, 2018

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KWright

I don't like the service. Tech sipping is the worse I wish I never signed up with them

3 years ago

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Reply from Frontpoint

Thank you for sharing your experience with us. We would like the opportunity to make this situation right for you. At your earliest convenience, could you please private message us with the name and/or address associated with your account? Thanks again and we hope to hear from you soon!

Aug. 9th, 2018

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Catherine

There was a power outage & I was never notified.

3 years ago

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Reply from Frontpoint

Thank you for this feedback. We are happy to let you know that there are notifications that you can set up which will notify you if your system loses power. Please feel free to give us a call at your earliest convenience and we would be happy to help you set those notifications up!

Aug. 27th, 2018

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i would not use this company

very severe problem with communication about new policies, lack of call to police during alarm

4 years ago

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Reply from Frontpoint

Thank you for bringing this to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account?

Jun. 26th, 2018

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Malinda

Monthly fee is high but customer service is great.

4 years ago

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Reply from Frontpoint

Thanks you for sharing your thoughts with us.

May. 21st, 2018

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AN

Too expensive for the service. Much cheaper plans out there

4 years ago

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Reply from Frontpoint

We appreciate you sharing this feedback with us. Please know that we do offer loyalty programs which can help you lower that monthly payment!

May. 21st, 2018

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Donald Trump

Were not completely transparent about some of their charges

4 years ago

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Reply from Frontpoint

Thank you for bringing this to our attention. We would like to learn more about your experience. Could you please private message us with the name on your account and more details about your experience? We would like the opportunity to make this right for you.

May. 21st, 2018

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Former ADT Customer Waunakee, WI

Technical support doesn't seem very knowledgeable.

4 years ago

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Reply from Frontpoint

We would like the opportunity to look into your interactions and make sure you are entirely taken care of moving forward. At your earliest convenience, could you please private message us with the name on your account? Thanks for your feedback and we hope to hear from you soon

Apr. 3rd, 2018

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Bill Gainesville, FL

No real test protocol for the alarm. How do we know the system works?

4 years ago

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KZ Novi, MI

System malfunctionong. Keep sending false alarms. Sensors not working. Service not cancelled at contact expiration. Cancellation procedure tricks/cheats customers.

1 year ago

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Reply from Frontpoint

Hey Kz, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances. Best, Frontpoint.

Aug. 13th, 2020

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Travis Grandview, MO

This place used to be okay. Since they laid a bunch of people off it’s been nothing but a disaster. Customer support is terrible and doesn’t care when things break.

2 years ago

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Reply from Frontpoint

We appreciate you sharing your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 15th, 2019

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Atul West Orange, NJ

The feedback you see on this site are all manufactured. I cannot believe Frontpoint is getting this kind of review, when as a customer I know how useless they are.

3 years ago

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Reply from Frontpoint

We appreciate you sharing your feedback and would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the full name on your account? Thanks again and we hope to hear from you soon!

Apr. 29th, 2019

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Shirley Wenson

I have only had for 4 months. No problems so far. Great customer service. Easy set up.

4 years ago

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Dwhoush Theodore, AL

When I was shopping around for alarm systems, Frontpoint was a front runner. I was very turned away by how pushy they were over the phone and how many times they called me.

2 years ago

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Anonymous

Started off with frontpoint who had app services via alarm.com it was quality service for what I paid for.

2 years ago

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Shaefer Wall Cypress, CA

Terrible customer service and shady sales people

9 months ago

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Reply from Frontpoint

Shaefer, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Henry F. Garcia Lucerne Valley, CA

Can't seem to get someone from there company out here?

10 months ago

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Reply from Frontpoint

Hey Henry, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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S Shah Duarte, CA

Did not delivery as promise - very poor service

10 months ago

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Reply from Frontpoint

Hello, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Sam Jam Norfolk, VA

Horrible CS, horrible at helping, sends you on a run around

1 year ago

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Reply from Frontpoint

Hey Sam, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jul. 8th, 2021

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Gonser, Sr Tom Florence, OR

Poor support in terms of reaching a real person

1 year ago

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Reply from Frontpoint

Hey Gonser, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Michael Reyes Newark, CA

Having issues with sensors and they can’t fix it.

1 year ago

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Reply from Frontpoint

Michael, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Apr. 8th, 2021

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Arlene Litsey Redding, CA

Improve the system reliability and equipment failures

1 year ago

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Reply from Frontpoint

Hey Arlene, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Mar. 23rd, 2021

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Rick Aceves Evanston, IL

Customer service lately has been horrible!

1 year ago

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Reply from Frontpoint

Hey Rick, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Mar. 23rd, 2021

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Bobby W Jackson Winchester, KY

When the monitoring company calls they show up as a spam call

1 year ago

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Omar Rodriguez

Faulty system with no resolution from customer service and stuck in contract.

2 years ago

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Christie

They lied from the get go and now I'm stuck with them for a year

2 years ago

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Jeff

Good customer service but poor equiptment

2 years ago

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Donna Norling

Quick response time. Locked into contract that is way too expensive

2 years ago

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Jennifer

Customer service is bad and cameras work when they want too

2 years ago

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joe poretta

equipment not top quality having trouble with sensors ,getting false alarms

2 years ago

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Reply from Frontpoint

Joe, it is important to us that your system always works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address all of your concerns. Thanks for sharing your feedback and we look forward to speaking with you soon.

Oct. 3rd, 2019

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Vonda Wells

Horrible customer service, horrible equipment, horrible service

2 years ago

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Reply from Frontpoint

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Oct. 3rd, 2019

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Hieu Nguyen

System not good. Sometime arm and automatically unarm

2 years ago

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Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. One of our Support Supervisors will be reaching out to you soon to ensure your system is working exactly how you need it to. We look forward to speaking with you soon!

Sep. 5th, 2019

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Suzanne Flusche

Too long a contract, too expensive, system often goes on the blink.

2 years ago

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Reply from Frontpoint

Thanks for bringing your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 5th, 2019

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Myles Minkin

Too many false alarms,alerts. I wish I stuck with ADT.

2 years ago

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Reply from Frontpoint

Thank you for taking the time to share your experience. One of our Support Supervisors will be reaching out to you soon to ensure your system is working exactly how you need it to. We look forward to speaking with you soon!

Sep. 5th, 2019

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Jim Pace

False notifications poor service you have my account confused.

2 years ago

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Reply from Frontpoint

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 5th, 2019

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Travis Gorrell Valrico, FL

Customer Service is great. The equipment is not.

2 years ago

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Reply from Frontpoint

Travis, thank you for taking the time to share your experience. One of our Support Supervisors will be reaching out to you soon to ensure your system is working exactly how you need it to. We look forward to speaking with you soon!

Jul. 30th, 2019

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jitto Titus

not good. bad sensors. although the service has been good

2 years ago

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Reply from Frontpoint

Jitto, thank you for taking the time to share your experience. One of our Support Supervisors will be reaching out to you soon to ensure your system is working exactly how you need it to. We look forward to speaking with you soon!

Jul. 3rd, 2019

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Jeanette amos

Better working products for the money. My system is horrible and do not work.

2 years ago

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Reply from Frontpoint

Jeanette, thank you for reaching out to us. It's important to us that your system is working how you need it to. A Support Supervisor will be reaching out to you soon to address your concerns. Thank you again and we look forward to speaking with you soon.

Jul. 3rd, 2019

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Anonymous

Could be cheaper and better quality products

3 years ago

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Reply from Frontpoint

We appreciate you sharing your feedback with us!

Jun. 24th, 2019

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Paul lynch

Use better equipment that will stay online

3 years ago

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Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. We would like the opportunity to make this situation right for you as it is very important to us that you feel fully protected with your Frontpoint system. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon

Jun. 24th, 2019

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Kevin Glendale, CA

Frontpoint is easy of use and easy of set up.

3 years ago

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Reply from Frontpoint

Thanks for sharing your feedback with us! Please let us know if you ever need anything moving forward, as we are always here and happy to help you.

Jun. 17th, 2019

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Delphine Reese

Bad experience I was not told truth about wireless connection

3 years ago

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Reply from Frontpoint

We appreciate you sharing your feedback. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon!

May. 24th, 2019

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Tyrone Green

It is not an ideal solution for a person who is not iT or Tech savvy.

3 years ago

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Reply from Frontpoint

Thank you for your feedback. We do try very hard to make sure we create a system that makes it easy for our customers to setup and use. If for any reason you do ever run into any issues, we also have a dedicated Support Team who is always there and happy to help you. Thank you again and please let us know if there is anything we can do to assist you moving forward.

Jan. 24th, 2019