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Frontpoint

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9.9

Overall Score

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Marie Ruiz

Upfront cost is high and the equipment is not the best quality

5 years ago

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Finnie Costa Mesa, CA

Expensive for what they offer. Other companies off the same for a lower monthly fee

5 years ago

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Reply from Frontpoint

Thanks for your feedback!

Oct. 22nd, 2019

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Phil L Knoxville, TN

Poor performance of mobile app and unknowlegeable customer support staff

5 years ago

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constance ballenger Columbus, OH

Terrible customer service. My alarm allows it to be set when doors are open. I have been trying to get someone to respond for more than 3 weeks. I am very disappointed in this system

1 year ago

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Reply from Frontpoint

Constance, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Apr. 8th, 2021

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J Smith San Francisco, CA

Stay away, these guys are awful. Their sales people lie constantly and the equipment sucks. Cost me a lot of money up front, wish I’d stayed with my old provider. HUGE MISTAKE!!!

3 years ago

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Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 3rd, 2019

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Fran Forgit

I like that they employ English as a first language people and they are always very helpful.

3 years ago

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Alejandro Meseguer

Good solid service. Customer support is outstanding, and system was simple to install and operate. Thanks!

5 years ago

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Michael Columbo

My two inside cameras never work all the time - sometimes one works other times none work and then both will work - the inconsistence in them really bothers me.

6 years ago

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Rob Pritchard Sr. Parkton, MD

Very knowledgeable employees when I can to ask a question.. Friendly, and never rush me.

10 months ago

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terryjamison Madison, MS

Front point security is one of the best. They are very true to there service and protection to your home

3 years ago

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Michael Moran Garnet Valley, PA

No service technicians. Everything is DIY.

1 year ago

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Allen Solleder Port Angeles, WA

The vidio, both doorbell and vidio camera, no longer works and I am ready to find another provider

1 year ago

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Richard Valley Center, CA

Over time the sensors stop working and that is the reason I don't like them.

1 year ago

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Reply from Frontpoint

Richard, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 4th, 2021

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Gail High Ontario, OR

Impossible to reach on the phone, it's horrible.

1 year ago

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David Columbus, OH

With the market filled with technology, Frontpoint is not the leading company for the price we pay.

1 year ago

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Elizabeth Anne McNeill Oakland, CA

Issues with sensor monitoring and name inconsistencies that cause confustion.

1 year ago

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Mary Englewood, CO

Nothing works. Nobody notifies us if something fails. Products are expensive limited and outdated.

1 year ago

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Reply from Frontpoint

Hey Mary, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Rick DeFend Xenia, OH

I have found their equipment to be unreliable and their customer service to be subpar.

1 year ago

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Reply from Frontpoint

Hey Rich, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Mike Indianapolis, IN

Equipment is good. Price is too high which is why I will switch when I move.

1 year ago

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Judy Rahway, NJ

Nothing..horrible products and customer service

1 year ago

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Joseph Bonvicino Sea Cliff, NY

My alarm went off a couple of times and we did not hear it

2 years ago

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William Gallipolis, OH

Get back to better customer service person not computer

2 years ago

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Reply from Frontpoint

Hey William, Thanks for bringing this to our attention. If you ever have had any issues, or are currently experiencing any ongoing issues - please feel free to email our team at [email protected] We appreciate your feedback and look forward to speaking with you!

Jan. 26th, 2021

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Kathy Bailey

Equipment is terrible paid more in faults alarms then it is worth having a alarm system

2 years ago

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Anonymous

I really like Frontpoint's consolidated website.

2 years ago

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Yolanda

Waiting for the contract ends. Cannot hear anything if it goes off because of the low volume.

2 years ago

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Reply from Frontpoint

Hey Yolanda, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Oct. 9th, 2020

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Mikaila

They trick you into a contract and make it extremely difficult to return equipment.

3 years ago

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Jeffrey Olig

Horrible, would never do business with them again. They lie and steal from their customers

3 years ago

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Mary Beth Ranger

Nothing, I can't wait until the contract is up and hope to never deal with them again

3 years ago

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Susie Jobe

Tech had been nice and patience with me.

3 years ago

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Chalene Christian

Difficult to set up. Didn't work and called several times for help. Still no luck.

3 years ago

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no name

I like the old fashion systems, don't care for this plastic play toy.

3 years ago

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Chris

Good for apartment, bad for house. Not technically advanced

3 years ago

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Reply from Frontpoint

Thank you for taking the time to share this feedback. It's important to us your system is always working the way you need it to. When you have a moment, can you please private message us with the name and address on your account so we can have one of our Support Supervisors can address your concerns? We look forward to hearing from you soon!

Oct. 3rd, 2019

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Leonard Stewart

The equipment is great and the hook up is great

3 years ago

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Reply from Frontpoint

Thanks for sharing your feedback with us! Please let us know if you ever need anything moving forward.

Oct. 3rd, 2019

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Steve

Mixed, app not stable. Doorbell camera inconsistent

3 years ago

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Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Oct. 3rd, 2019

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Mike Kaiser

Announcement of door openings and closings is irritating.

3 years ago

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Reply from Frontpoint

Hi Mike, Thank you for taking the time to share your feedback with us. We can help you customize the announcements. At your convenience, can you please private message us with the full name and address associated with your account so we can have a Support Supervisor reach out to you to address this? Thank you!

Sep. 12th, 2019

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Hudson

Bad, sales people and instructions totally inadequate. Support people good.

3 years ago

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Reply from Frontpoint

Hi Hudson, Thank you for sharing your feedback with us. We would like the chance to review the interaction you've described. At your convenience, can you please private message us with the name and address on your account? Thank you, and we look forward to hearing from you soon!

Sep. 12th, 2019

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Russ

Provide better quality equipment with better battery life.

3 years ago

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Reply from Frontpoint

We appreciate your feedback as it is the best way for us to grow! Please let us know if there is anything we can do to assist you in the future.

Sep. 5th, 2019

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Jessica

Service doesn't always work. Very inconsistent

3 years ago

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Reply from Frontpoint

Thank you for sharing your experience with us. We would be happy to have one of our Support Supervisors reach out to address all of your concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Sep. 5th, 2019

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Bob Grant

Response time is terrible and I cannot make adjustments without calling

3 years ago

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Reply from Frontpoint

Thank you for taking the time to share your experience. One of our Support Supervisors will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward. We look forward to speaking with you soon!

Sep. 5th, 2019

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Paul Schneider

Very bad.Very bad. Very bad Very bad Very bad Very bad Is that 40 characters worth?

3 years ago

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Reply from Frontpoint

We apologize for any negative experience you have had with us as that is definitely not our goal here at Frontpoint. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 5th, 2019

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David

Customer service is A+. Equipment is D though. Disappointed

3 years ago

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Reply from Frontpoint

Thank you for sharing your experience with us. We would be happy to have one of our Support Supervisors reach out to address all of your concerns. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Sep. 5th, 2019

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Janice Watkins San Jose, CA

They can improve by training their reps to DO WAHT THEY SAID; TO TELL THE TRUTH AND DO IT!

3 years ago

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Reply from Frontpoint

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Aug. 23rd, 2019

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Brittany Preston

This is been the absolutely worst service. I regret it everyday and tell everybody not to get it. I

3 years ago

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Reply from Frontpoint

Thanks for sharing your concerns with us. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in details and make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Jul. 29th, 2019

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Jordan Johnson

My system gives me constant inaccurate alarms throughout the day. I am completely dissatisfied.

3 years ago

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Reply from Frontpoint

We apologize for any inconveniences you have experienced regarding your equipment's functionality. Rest assured, one of our Support Supervisors is looking into your account and will be reaching out to address your concerns in detail. Thanks for sharing your feedback and we look forward to speaking with you soon!

Jul. 29th, 2019

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John Doe

Regretful, they make you be the technician and spend hours on the phone weekly

3 years ago

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Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 29th, 2019

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grace bartlett

doorgell does not work half ot f the time

3 years ago

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Reply from Frontpoint

Thank you for taking the time to bring your concerns to our attention. We would be happy to have one of our Support Supervisors reach out to investigate that Doorbell Camera and make sure we get everything working exactly how you need it to. At your earliest convenience, could you please private message us with the full name and address associated with your account? Thanks again and we hope to hear from you soon!

Jul. 30th, 2019

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Kelly Zaytoun

Better software to make your own changes

3 years ago

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Reply from Frontpoint

We appreciate you taking the time to share your feedback with us!

Jul. 30th, 2019

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Monesha

Access to online and random alarm.. Customer service horrible and never gets called back

3 years ago

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Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Jul. 1st, 2019

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TIMOTHY Fisher

Need to be more upfront with how system needs wifi to work

3 years ago

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Reply from Frontpoint

Thank you for your feedback. Our system is 100% wireless and does not require wifi to operate. We use wifi as a back up option so you are always connected! Please feel free to private message us if you have any questions or further concerns.

Jul. 1st, 2019

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Jeff Lewis

Poor product performance and not a reliable system in my experience.

3 years ago

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Reply from Frontpoint

We appreciate you sharing your experience and apologize for any inconveniences you may have experienced during your time with us. Rest assured, we will be using your feedback to help us grow as a company.

Jun. 17th, 2019