Name: Frontpoint
Rating: 4.1

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Verified Customer

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Lavina Clifton, NJ

It works perfectly well though there seems to be a problem every time I am out of town. It is accessible on mobile phones.

2 years ago

Reply from Frontpoint

thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Verified Customer

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Kenneth Brielle, NJ

Had some difficulties with the front door sensor, it keeps showing false positives. They seems to be good with follow ups. The app is good. You can set it up quickly.

2 years ago

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Verified Customer

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John Athens, OH

They offer a wide range of products. I have so many different sensors all integrated in one spot. They hold up so well. They have been very responsive. I always can get the answered I need, customer service is very helpful.

2 years ago

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Verified Customer

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Benjamin Atlanta, GA

Never fails. They always call within a minute of the alarm going off. I like being able to control everything from my phone.

2 years ago

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Verified Customer

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Michael Richmond, TX

I find that their equipment is dependable, that is the best thing and it is easy to use.

2 years ago

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Hans

Everything is good. I like that you talk with someone on the phone and you don’t have to go back and forth with emails.

2 years ago

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Verified Customer

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Adrian

Convenient to set up and it seems the right choice for me in Canada. They have always looked after my requirements. They get back to me fairly quickly. It seems to work fine.

2 years ago

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Verified Customer

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Bernard Lockport, LA

Keep up the good work. I am very satisfied. I like the comfort knowing my home is being monitored. The price versus what you get is relatively positive for the customer. There are no failures with the equipment. It meets my expectations. They are very customer oriented and work diligently to resolve your issues.

2 years ago

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Verified Customer

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Blanche Dallas, TX

Reliable and secure, it is easy to use and they are prompt to respond. They are available any time and it is easy to access the system.

2 years ago

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Verified Customer

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Matthew Greenville, SC

Frontpoint is very easy to use and they have good pricing and good customer service.

2 years ago

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Verified Customer

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Shefa Silver Spring, MD

Love being able to monitor my home remotely using with my phone and being able to stick with door lock. Customer support is very quick to respond and will walk me through my needs.

2 years ago

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Verified Customer

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Scott Kansas City, MO

Easy to use and easy to set up. I haven’t really had any issues with the equipment but every time I can get a hold of somebody.

2 years ago

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Verified Customer

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Hyacinth Port Orchard, WA

Customer service should be better, the people I talked with didn’t resolve my issues and they were really not friendly.

2 years ago

Reply from Frontpoint

Thank you for your feedback, at Frontpoint we take our customer complaints seriously and if there is anything we can do to resolve your circumstances please let us know at [email protected]

Jun. 1st, 2021

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Verified Customer

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Mark Lansing, MI

I like their mobile app for my phone. I have been happy with how they have treated me as a customer. They’ve helped me out when I’ve had false alarms and stuff. Some of the false alarms have cost me money and I would like it if they dropped the prices.

2 years ago

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Verified Customer

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Edward Pompano Beach, FL

High quality equipment but they are very difficult to get a hold of and I would like it if they considered an expansion on my customer service demands.

2 years ago

Reply from Frontpoint

Thank you for your feedback, at Frontpoint we take our customer complaints seriously and if there is anything we can do to resolve your circumstances please let us know at [email protected]

Jun. 1st, 2021

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Verified Customer

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Yohannan Brookline Station, MO

It’s economical and they are always quick to respond when I call.

2 years ago

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Verified Customer

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Anonymous Pound Ridge, NY

Support is always responsive and polite. They know who I am when I call. Installation is simple. It functions well, the way it is supposed to. It has lasted four plus years on the original batteries. I think they should include the app in the standard subscription because it being in the premium subscription leaves people feeling underwhelmed with value.

2 years ago

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Verified Customer

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Amber Carson City, NV

I’ll continue as a customer with them. It is easy to use and install and they are always able to answer my questions in customer service.

2 years ago

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Verified Customer

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Randy Longview, TX

The best thing about frontpoint are their rates and customer service. They are always courteous.

2 years ago

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Verified Customer

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Christle Granger, IN

I chose frontpoint because it is self installation. It is easy to do. I have had some issues with the sensors. They are not cheap and I think they could do a better job replacing the equipment if it is faulty. I have moved to two different locations and have used frontpoint in these locations. There have been newer technologies released since I started with them and I have not been offered upgrades and I think for fifty dollars a month I should have the highest technology monitoring my house. They are pretty good with their customer service and the monitoring is great though.

2 years ago

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Verified Customer

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Jonathan Marion, OH

The first time I call customer service my issues are resolved. I have had issues in the past but those have gone away. It is easy.

2 years ago

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Verified Customer

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William Chapel Hill, NC

The value is good and consistent. Anytime there is a problem, they replace it. Customer service is extremely helpful every time I call.

2 years ago

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Verified Customer

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Angela Highland Park, MI

Very dissatisfied with the equipment. There isn’t anything good about it. I don’t feel their technical support is good enough for their equipment.

2 years ago

Reply from Frontpoint

Thank you for your feedback, at Frontpoint we take our customer complaints seriously and if there is anything we can do to resolve your circumstances please let us know at [email protected]

Jun. 1st, 2021

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Verified Customer

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M E Golden Valley, AZ

When I have a question or need help with equipment, the staff members are right there to help. If alarm goes off you are immediately connected first by phone and if you can't be reached you get a text and email. Staff members are friendly and knowledgeable. In my opinion I think they are just wonderful.

2 years ago

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Verified Customer

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Mary Englewood, CO

Nothing works. Nobody notifies us if something fails. Products are expensive limited and outdated.

2 years ago

Reply from Frontpoint

Hey Mary, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Verified Customer

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Gary Novak Venice, FL

Outstanding service and quality products

2 years ago

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Verified Customer

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Dan T Palatine, IL

Great product. Great Customer Service. Great Tech Dept..

2 years ago

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Verified Customer

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Adnan Haq Bellevue, WA

The monthly subscription charges are way too high compare to Ring or Simplysafe.

2 years ago

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Verified Customer

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Brian Lynnwood, WA

I like the app on my phone and the ease of setting this up.

2 years ago

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Verified Customer

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Babbette Baker Southfield, MI

I called to let them know that the system occasionally will let me know that a door opens, but it doesn't say it has closed for 30-45 minutes later. I called twice. They said it was fixed, but it happened twice after, although now it seems to be working well.

2 years ago

Reply from Frontpoint

Hey Babbette, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jul. 8th, 2021

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Verified Customer

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Joyce Kainec Chagrin Falls, OH

We upgraded our control box and hate the new design, hardly use it now.

2 years ago

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Verified Customer

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John Messano Sioux Falls, SD

I cannot adjust some of the options like the motion detection.

2 years ago

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Verified Customer

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Jason R Meacham Denver, CO

Fairly quick to call when there is an alarm. However, when I was not home, the rep did not have the secondary phone contact ready to go, I had to give it to her.

2 years ago

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Verified Customer

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Shaw Sheila Milpitas, CA

We have been trying to cancel our accounts since it expired last August and all I've gotten is the runaround. I called in two weeks ago and I was sent a link to cancel the account and 20 minutes after we got off the phone the link did not work so they still want more money from me when I just paid the bill in full I find this to be unfair treatment and extortion and therefore I will no longer do business nor will I recommend front point to anyone because they do Not call back.

2 years ago

Reply from Frontpoint

Hello Shaw, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Verified Customer

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Gonser, Sr Tom Florence, OR

Poor support in terms of reaching a real person

2 years ago

Reply from Frontpoint

Hey Gonser, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Verified Customer

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Sedonia Tilley Baltimore, MD

Great customer service, new panel has issues often

2 years ago

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Verified Customer

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Edward Oelerich Haverhill, MA

Good reliable system. Off-hours support needs to improve

2 years ago

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Verified Customer

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David Washburn Bloomfield, IN

Good response time and customer support. They are knowledgeable and helpful.

2 years ago

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Verified Customer

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Rick DeFend Xenia, OH

I have found their equipment to be unreliable and their customer service to be subpar.

2 years ago

Reply from Frontpoint

Hey Rich, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jun. 4th, 2021

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Verified Customer

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Lordson L Yue Los Altos, CA

Generally everything is fine. HW is a little behind competitors I feel and price is a little higher

2 years ago

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Verified Customer

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Sam Jam Norfolk, VA

Horrible CS, horrible at helping, sends you on a run around

1 year ago

Reply from Frontpoint

Hey Sam, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jul. 8th, 2021

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Verified Customer

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SAI B San Jose, CA

i like the way it works and connectivity plus clarity of video cams and the sensors etc

1 year ago

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Verified Customer

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Mike Jones Lake Forest, CA

Have been with Frontpoint for almost 10 years. I use there security system and home automation. Everything works as designed and their customer service is very good.

1 year ago

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Verified Customer

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Larry Batina Portland, OR

1. Easy to install; 2. Easy to access & view; 3. Good library of stored pictures

1 year ago

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Verified Customer

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Jon Silverberg Sheridan, IN

A very easy system to install and easy to work. Also, very quick response to alerts.

1 year ago

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Verified Customer

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Gregory Phillips Vienna, VA

Solid hardware and great customer service.

1 year ago

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Verified Customer

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Elwyn Jones East Orange, NJ

Because of the excellent service, quick response for an alarm off..

1 year ago

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Verified Customer

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Denise R. Bay City, MI

Customer service is excellent. My only gripe is that the motion detector is a little too sensitive and goes off way too easily at the slightest bit of lint flying through the air.

1 year ago

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Verified Customer

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CURT GUSTAFSON Vancouver, WA

Had a couple alarms ,frontpoint quickly responded , thankfully they were false alarms

1 year ago

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Verified Customer

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Christopher Miller Wilmington, NC

Customer service has always been great! Whether it's f or equipment issues or setup they've always been available.

1 year ago