Name: Frontpoint
Rating: 4.1

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Verified Customer

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John Pfeifer

Have not been able to get the system to work without some problem. I think I need someone to test this product

2 years ago

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Jerry Brand

Ok. Error messages and lost connections seem to be prevalent with our setup

2 years ago

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L.manno

Nothing, there 3rd party alarm company, they aren't proactive to their customers when they have a system failure.

2 years ago

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Matt

Their products have been faulty and support has been mediocre. I regret the purchase.

2 years ago

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Nathan Chadsey

Cameras never work or record. Customer service can't seem to suggest a fix without blaming the customer.

2 years ago

Reply from Frontpoint

Thanks for sharing your concerns with us. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are entirely taken care of moving forward. Thanks again and we look forward to speaking with you soon!

Oct. 3rd, 2019

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Verified Customer

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anonymous

Simple and it works. They've done very good service for us.

2 years ago

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Michael Wharton, NJ

The door chimes should be better. They aren't loud enough.

2 years ago

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Kenny

Sales team was more interested in selling equipment than making sure it met our needs.

2 years ago

Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon!

Oct. 3rd, 2019

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Verified Customer

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Christopher

Worst ever!! Will take money put of your bank account even if your frontpoint account is not active!!

2 years ago

Reply from Frontpoint

Hi Christopher, We appreciate you bringing your concerns to our attention. We would like the opportunity to make things right. At your convenience, can you please private message us with the full name and address associated with your account? Thank you, and we hope to speak you soon!

Sep. 12th, 2019

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Verified Customer

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Noah

Flimsy sensors. They frequently go offline and needs to be reset

2 years ago

Reply from Frontpoint

Hi Noah, Thank you for taking the time to share this feedback. It's important to us your system is always working the way you need it to. When you have a moment, can you please private message us with the name and address on your account so we can have one of our Support Supervisors can address your concerns? We look forward to hearing from you soon!

Sep. 12th, 2019

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Verified Customer

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Jeff

I like the ease of using. Improve communication and lower monthly price

2 years ago

Reply from Frontpoint

Hi Jeff, Thank you for your feedback, as it is the best way for us to grow! Please let us know if there is anything we can do to assist you in the future.

Sep. 12th, 2019

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Verified Customer

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Ed

equip failures(3x+), cheap equip , can't get any one on phone that knos what they're doing, no peace of mind

2 years ago

Reply from Frontpoint

Hi Ed, Thank you for taking the time to share this feedback with us. It is very important to us that you have peace of mind and your system is working as you need it to be. When you have a moment, can you please private message us with the full name and address on your account so we can have a Support Supervisor reach out to you and make sure your concerns are resolved? Thank you, and we look forward to hearing from you soon!

Sep. 12th, 2019

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Verified Customer

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Jerry McGregor

The support service and the price of the produce.

2 years ago

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Michael Cowley

Easy install however we have constant weird quirks and other products that come and go.

2 years ago

Reply from Frontpoint

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 11th, 2019

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Verified Customer

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Domonica Jimenez

I haven't had a pleasure experience yet. The equipment continues to malfunction and customer service is nonexistent.

2 years ago

Reply from Frontpoint

We appreciate you taking the time to bring your concerns to our attention. One of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward.

Sep. 5th, 2019

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Verified Customer

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Teresa

Have had numerous false alarms. You only have 30 days to cancel or you are stuck.

2 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Sep. 5th, 2019

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Verified Customer

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Brittney Corona, CA

They do their best to answer the customer's questions.

2 years ago

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Joshua

Their equipment has poor reception and their customer support has not been able to resolve problems.

2 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

Aug. 26th, 2019

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Verified Customer

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Leslie Morello

Good service and prompt attention. Just keep it up!

3 years ago

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joni

easy to use and install, and great customer service

3 years ago

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Justin

Give better discounts to current customers.

3 years ago

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AJ

Responsive and caring. Product could be improved.

3 years ago

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Gary Crosby

I don't even know if my unit is working. There is no interactions between the unit and myself

3 years ago

Reply from Frontpoint

We appreciate you sharing this feedback with us. We are going to have one of our Support Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Jun. 17th, 2019

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Verified Customer

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Jacqueline Smith

All positive experiences. No improvement needed.

3 years ago

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Amir San Jose, CA

I would say Frontpoint is reliable.

3 years ago

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Anonymous Owings Mills, MD

They are friendly and doing their best.

3 years ago

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Amanda Soddy, TN

It's hit or miss whether you get a good representative or not.

3 years ago

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Chuck Knoxville, TN

It is easy to use. They have been very responsive.

3 years ago

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Hitesh

The devices are easy to operate.

3 years ago

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Anonymous Camden, SC

Customer service is responsive and helpful.

3 years ago

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Chad

The devices are very easy to install and easy to use.

3 years ago

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Earla Lauren (DUE INFLUENCE DI) Reddock

Better customer service, only one of the four cameras I bought with my service work.

3 years ago

Reply from Frontpoint

Thank you for your feedback. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of moving forward!

May. 24th, 2019

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Verified Customer

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John Prelovsky

TERRIBLE!!! Nothing but a nightmare. Have been trying to cancel our service for months. No one wants to help.

3 years ago

Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are going to have one of our Account Supervisors reach out to address your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

May. 24th, 2019

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Verified Customer

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Yogesh Dhanram

System has a lot of issues. Not satisfied, contantly having to call tech support for hub, sensor and app problems.

3 years ago

Reply from Frontpoint

Thank you for your feedback. It is important to us that your system works exactly how you need it to so we are going to have one of our Support Supervisors reach out to address your concerns and make sure you are fully taken care of moving forward!

May. 24th, 2019

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Verified Customer

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David Cohen

The motion sensors do not work. The motion sensors do not work

3 years ago

Reply from Frontpoint

David, thank you for this feedback. We would like the opportunity to speak with you further about your concerns. At your earliest convenience, could you please private message us with the address associated with your account? Thanks again and we hope to speak with you soon!

May. 24th, 2019

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Verified Customer

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Jane Doe

The are a lot not malfunctions and the app works better with apple an android phones

3 years ago

Reply from Frontpoint

We appreciate you bringing your concerns to our attention. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

May. 24th, 2019

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Verified Customer

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Alfredo mendoza

Easy setup, great customer service support

3 years ago

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Andrea Erie, PA

Company is sometimes hard to reach, but the price is great.

3 years ago

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Allison Aiken, SC

I haven't had great customer service, but the equipment was easy to install.

3 years ago

Reply from Frontpoint

Allison, thank you for this feedback. We would like the opportunity to speak with you further about your customer service concerns. At your earliest convenience, could you please private message us with the full name and address associated with your account? Thanks again and we hope to speak with you soon!

May. 17th, 2019

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Verified Customer

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Steven Omaha, NE

Customer service has been horrible and I don't think the system is of good quality.

3 years ago

Reply from Frontpoint

We appreciate you taking the time to share your feedback with us. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

May. 17th, 2019

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Verified Customer

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Fred Wilson

I like the equipment. Price could be better.

3 years ago

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Edna Jackson-Jones

My experience has been terrible. The service is below average. My windows and doors are constantly offline.

3 years ago

Reply from Frontpoint

Edna, we apologize for any inconveniences you have experienced . Rest assured, one of our Support Supervisors will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward. Thanks for your feedback and we look forward to speaking with you soon.

May. 7th, 2019

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Verified Customer

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Sylvain

The equipment is easy to use and it was the best value.

3 years ago

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Michael Aiken, SC

The customer service is very professional.

3 years ago

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3 Superior, MT

I have had problems with the bill, but the device itself is good quality.

3 years ago

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Zahid

Set up is not complete; calls made to set up hardware but still not working; need additional hands on customer support

3 years ago

Reply from Frontpoint

Zahid, we would like the opportunity to work with you and get your system up and running exactly how you need it to. At your earliest convenience, could you please private message us with the full name on your account? Thanks for sharing your feedback with us and we hope to hear from you soon!

Mar. 14th, 2019

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Verified Customer

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Teresa bauer

didn't suit our needs at all sold us a product we can't use when the power is off for extended periods of time

3 years ago

Reply from Frontpoint

Teresa, thank you for taking the time to share your feedback with us. It is important to us that all of your concerns are addressed so we are going to have one of our Support Supervisors reach out to assist you. Thank you again and we look forward to speaking with you soon.

Mar. 7th, 2019

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Latashia Franklin-Williams

The system works fine and has been worth the cost.

3 years ago

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Bret

Horrible experience. Lied to multiple times. Was told I was going to be contacted back and never was.

3 years ago

Reply from Frontpoint

Bret, we are surprised to read the details of your review as they are far from the quality of service we aim to provide our customers. At your earliest convenience, could you please private message us with the name on your account? We would like the opportunity to look into your interactions and make this situation right.

Feb. 21st, 2019

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Espinoza

I love their customer service, but hate their app

3 years ago