Name: Frontpoint
Rating: 4.1

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Verified Customer

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Aaron Palmer Tacoma, WA

Very responsive and helpful! Always knowledgeable

1 year ago

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Seth Bloomfield Hills, MI

The company is very expensive and their SkyBell doorbell would not capture people dropping off or picking up packages. I got a ring camera to see when people came by because the SkyBell was not working. I called constantly and they complained it was my internet (they did replace my SkyBell but it did not help) and have me disconnect and reconnect my doorbell. My ring camera is connected to the same internet and is farther away from the router and has not missed a beat. It would take hours, waiting on the phone then to get it set up, just to have a good signal for about a day or two. They were quick to give me a free month but I wanted out of my contract as to me they did not uphold their end of the bargain (complete security for my home) and they would not let me. They claimed they are still able to provide some of the features.

1 year ago

Reply from Frontpoint

Hey Seth, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jul. 8th, 2021

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David Tanaka Kihei, HI

I had a low battery indication on one motion detector. Tech support told me to replace the battery on the detector. (I did not know that once this happens the whole system becomes inoperable). It took me over an hour to take apart the motion detector to replace the battery. I got so frustrated, I thought about switching to other security companies that have better equipment. Half the tech support are almost no help at all. The fact that a motion detector having a weak battery will make the whole system inoperable and useless is mind boggling.

1 year ago

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S C Jacksonville, FL

The WORST security company ever. No personal service and bad equipment that fails. I highly recommend no one EVER use this company. Its absolutely terrible!

1 year ago

Reply from Frontpoint

Hello and thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jul. 8th, 2021

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Kimi Lancaster, WI

This company is terrible. Had them 6 years and watched the service decline to the point of nonexistent try calling them and it is a 2 hour wait to talk to someone. Had an alarm go off in our home and they called us and got disconnected and they never called back, luckily it was a false or we could be dead. Watch there cancellation policy when you sell your home they push transferring on you and then don't tell you out right you will pay for it until the new owner transfers the service...they got a few months out of us on that fine print and would not even budget. STAY AWAY!

1 year ago

Reply from Frontpoint

Hey Kimi, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jul. 8th, 2021

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Verified Customer

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Anonymous Mount Airy, MD

It was easy to install by myself. I like that it is wireless. It is easy to use. It is efficient and accurate. It is convenient that they connect to the police department when I need it. They are quick to respond and answer all my questions in a way that I can understand.

1 year ago

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Anonymous Naperville, IL

Durable and easy to implement on your own because it is intuitive and straightforward. When I have questions, they help me troubleshoot and are attentive.

1 year ago

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Alan Green Bay, WI

Front point works. I haven’t had any trouble with it because if I have questions, customer support is able to help me.

1 year ago

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Charles Seagrove, NC

The price and ease of use is what drew me to it. Choice is easy to access and work well with you. I like the continual monitoring. It is a great service.

1 year ago

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James

App is very easy to use but there have been times when there is an issue with the connection sensors.

1 year ago

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Joseph Columbus, MS

The best security. They are very reliable and responsive. They ask the right questions when I call.

1 year ago

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John Pemberville, OH

I like that I can monitor it on my computer from wherever I am and see what is going on but I don’t like that when my electricity goes off, the system doesn’t work and it can take a while to get a hold of them.

1 year ago

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Irvin Beverly Hills, FL

Some friends had frontpoint and though they were good so we tried it and we like it too. They are available if I need them and cover all my needs.

1 year ago

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Majid West Bloomfield, MI

Overall the experience using Frontpoint has been good. Customer support is very responsive and professional handling questions. They have the best package.

1 year ago

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Patric Florissant, MO

As a system IT professional, I cant follow some of their docs sometimes so they could use better documentation. It was easy to install. The sensors are great and the thermostats are good but the cameras are a little bit iffy.

1 year ago

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Alex Minneapolis, MN

Everything works great and it is nice not having to rely on someone else to set it up for you. The equipment is dated but they are goof about giving constructive help.

1 year ago

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Rahim Blue Springs, MO

Good product at an acceptable cost. We’ve installed it a couple of years ago and only once have we needed them to replace broken equipment.

1 year ago

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Sheldon Raleigh, NC

For me the system is really simple and that made it easy to set up and operate. Sometimes it goes off by accident but I would recommend them.

1 year ago

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Anonymous Brooklyn, NY

Mostly reliable, there are some glitches but customer service is prompt to respond and very accommodating. I like the app the best.

1 year ago

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Sarita Bella Vista, AR

The equipment is really good. It is easy to use. I would like a few more options. Support is super helpful and takes care of our needs quickly.

1 year ago

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Anna Winchester, VA

When the alarm goes off, Front Point calls immediately to see if there is a problem. When we have problems, they are more than willing to help us. The equipment is up to date and does the job.

1 year ago

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Alexandra Billings, MT

Customer service is extremely responsive. The system is easy to use. I like that I can use the application from my cellphone.

1 year ago

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Anthony Wayne, PA

Wireless and easy to do yourself. Whenever there are issues, they have fixed them right away.

1 year ago

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Anonymous Berryville, AR

They don’t run many promotions for their existing customers to upgrade their equipment and that would be nice but they are the only ones that have good enough cell coverage for my area and overall it is pretty decent. I like that it is do it yourself and you can pick and choose from several options what fits you best.

1 year ago

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Robert Bessemer, AL

For the most part the equipment seems to be working fine. I have had some issues, mostly with it going off when we are not at home, but mostly it works fine. Frontpoint is very responsive and call the check in and send someone if there is no response. The app is good. The price is competitive compared to other companies.

1 year ago

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Verified Customer

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John Whittier, CA

Very hard to get a hold of someone in customer service. The system seems to be working and it is convenient but I would like for them to make it easier to speak to a tech or put more information on their website.

1 year ago

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Anonymous Leander, TX

It is plenty good. The set up is basic and I like that I can track my door opening and that I can unlock and lock it.

1 year ago

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Anonymous Gig Harbor, WA

The strongest aspect of frontpoint is their personnel. They always respond to my questions. The system is quality and it works well. I enjoy working with them.

1 year ago

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Brittany Fair Lawn, NJ

Frontpoint is reliable. The cameras aren’t fantastic but that is fine because the rest is good enough for what we need. Sometimes it needs be reset but that is no big deal. They are very prompt and understanding and helpful. It has been a positive experience working with their customer service.

1 year ago

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Anonymous San Francisco, CA

Sometimes there are little glitches but I like that it is wireless and easy to use. If I need help with a problem, they are helpful.

1 year ago

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Warren Searcy, AR

Reasonably prices and easy to install. I wish I didn’t have to pay additional money for the app and there is a weird connectivity signal. It can be hard to get information and speak to a human being.

1 year ago

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Srisha

Easy to use and less complicated. Sometimes there are issues with the notification program but all is good.

1 year ago

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Leonardo Wheaton, IL

Price is good as is the equipment but the company is not one I want to be associated with anymore and I am locked in a contact. They will do anything to not let go of customers so I feel trapped.

1 year ago

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Ralph Watson

It was a good decision of mine. I installed it with no problem and it took not much time. It would be better to have cameras with higher resolution but in general it's ok.

1 year ago

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Charles Rosamilia Lock Haven, PA

My experience has been a nightmare. Cheap, flimsy equipment. So many false alarms when I had the system disarmed. Customer service wanted to blame everything on the monitor service. I have two other systems with other companies that I am very satisfied with. Stay away from Frontpoint!!!

1 year ago

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Tj Mishawaka, IN

No human response. Won't return request to discuss problems.

1 year ago

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Don Lapeer, MI

Very good support offset by poorly designed control panel that requires 2 outlets to work, and is very hard to view.

1 year ago

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Gail High Ontario, OR

Impossible to reach on the phone, it's horrible.

1 year ago

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Steve Ford Pueblo, CO

New upgrade to system was to make it better - after install I have sensors going on and off line at random - very disappointing = makes me wonder if system is actually working or not

1 year ago

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Janice G Fort Lauderdale, FL

They respond quickly and customer to trouble shoot problem or set equipment excellant

1 year ago

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Kirk Southwell Vallejo, CA

I've had Frontpoint for many years and couldn't be happier. They're on top of anything that happens.

1 year ago

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Les McAuliffe Seattle, WA

Your equipment is glitchy. Your service is unhelpful. I get a robot call asking if everything is alright. Police don't take your calls seriously. During one break in your motion sensors didn't go off because it turns out they are infra red sensors not motion. The thieves simply covered up their skin. They had all the time in the world to search around for valuable. .

1 year ago

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Mahesh East Brunswick, NJ

Expensive, charge shipping for replacement hardware

1 year ago

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David Columbus, OH

With the market filled with technology, Frontpoint is not the leading company for the price we pay.

1 year ago

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Elizabeth Anne McNeill Oakland, CA

Issues with sensor monitoring and name inconsistencies that cause confustion.

1 year ago

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J Meyer Broomfield, CO

kind. prompt. reliable. reasonable. no complaints.

1 year ago

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Michele Y McNeely Philadelphia, PA

System is installed manually with over the phone assistance only, no technician sent out for service if system malfunctions or to ensure system is installed properly, 3 year contract is the worst, paying just to have the system. Oh let's not forget service for false alarm charge of 150 every time police are dispatched. The worst security alarm system every. I will not be renewing my contract.

1 year ago

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Noel Brown Truckee, CA

Ease of installation and follow up support.

1 year ago

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L K Beaverton, OR

Faulty sensors. Endlessly faulty. Sensors break or go offline.

1 year ago

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Ashley Hoover Mustang, OK

When I signed up I had concerns about the system working with our poor internet service. I was told it would not be an issue, but that has proven to be the case frequently. Also realized they charge you monthly to use their app and a touchscreen screen with similar capabilities cost extra.

1 year ago