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Frontpoint

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3,075 User Reviews

7.4

Overall Score

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Latashia Franklin-Williams

The system works fine and has been worth the cost.

3 years ago

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Bret

Horrible experience. Lied to multiple times. Was told I was going to be contacted back and never was.

3 years ago

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Reply from Frontpoint

Bret, we are surprised to read the details of your review as they are far from the quality of service we aim to provide our customers. At your earliest convenience, could you please private message us with the name on your account? We would like the opportunity to look into your interactions and make this situation right.

Feb. 21st, 2019

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Espinoza

I love their customer service, but hate their app

3 years ago

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amber Klispie

Easy to install, great customer service, very user friendly

3 years ago

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Kanika Gera

Prompt in response. I am disappointed in the way I was misguided when ordering a package.

3 years ago

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Reply from Frontpoint

Thank you for bringing your concerns to our attention. We are glad to see that you are in contact with one of our Support Supervisors and that they are addressing your concerns. Please let us know if there is anything else we can ever do to assist you moving forward.

Feb. 27th, 2019

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Travis Indianapolis, IN

I went here for the price, but I didn't get the equipment I asked for.

3 years ago

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Reply from Frontpoint

Travis, we would be happy to work with you and make sure you receive exactly what you need to feel fully protected. At your earliest convenience, could you please private message us with the full name on your account? Thanks for your feedback and we hope to hear from you soon.

Feb. 18th, 2019

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Dana

It is a little expensive even though they don't pay for installation

3 years ago

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Reply from Frontpoint

We appreciate you sharing your feedback with us and ask that you please let us know if you ever need anything in the future.

Feb. 4th, 2019

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Eric

Very easy to install and great support when you need it.

3 years ago

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LOU

They should put the BREAK GLASS sensor and CAMERA in their package.

3 years ago

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Reply from Frontpoint

We appreciate you sharing this feedback with us!

Jan. 22nd, 2019

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G. Ronay

NeedBetter written instructions for equipment set-up.

3 years ago

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M.DeJesus

Customer service is good.Video clips should be unlimited.

3 years ago

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George

Overall i like the system, the alarm could be louder

3 years ago

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Alisha

It's been useful and billing has been easy.

3 years ago

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Michael Tucson, AZ

The equipment given by Frontpoint is just standard equipment.

3 years ago

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Christopher Renteria

the system works for us and is chipper than the others

3 years ago

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Lorenzo Favela Jr.

I've like the customer service and support.

3 years ago

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Kashif chaudhry

They force you to stay with them . They need to allow people to cancel as needed as peoples circumstances change.

3 years ago

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Reply from Frontpoint

Kashif, it is never our intention to make you feel "forced" to stay with us. We truly appreciate your feedback, as it will help us to grow as we move forward.

Jan. 7th, 2019

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Michael Ciraco

Sensors keep malfunctioning. Phone app not as useful as web app

3 years ago

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Paul Albuquerque, NM

Customer service could be improved, and the system still has some glitches.

3 years ago

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Bruce Gambrills, MD

As advertised, it is easy to install and performs well.

3 years ago

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Liberty Baltimore, MD

The original sale conversation was extremely misleading. Your sales people should be truthful from step 1.

3 years ago

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Reply from Frontpoint

Thank you for bringing your experience to our attention! We are surprised to read the details of your review as they are far from the quality of service we aim to provide our customers. One of our Support Supervisors will be reaching out to address your concerns in detail and make sure you are fully taken care of moving forward.

Nov. 30th, 2018

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Mike Los Angeles, CA

After hours, late night, they don't work in case there's an emergency.

3 years ago

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Reply from Frontpoint

Mike, thank you for this feedback. We want you to know that our monitoring station is monitoring your home 24/7. If for any reason you do have a concern and our Support Team is closed, we do have an after hours program so you can reach a Support Specialist at any time. Please feel free to give us a call at your earliest convenience to learn more!

Nov. 26th, 2018

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Brenda S. Kodak, TN

It was easy to install and is working as it should.

3 years ago

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Peggy Robinson - Twin City Cartage, LLC Gering, NE

range of the sensors to the panel needs to increase

3 years ago

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Kimberlee Tomball, TX

It's easy to use and it was easy to install.

3 years ago

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Eric Endicott, NY

Someone broke into my house and the alarm didn't even go off. Frontpoint let me down.

3 years ago

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Reply from Frontpoint

Thank you for bringing this experience to our attention! Rest assured, one of our Support Supervisors is looking into your account now and will be reaching out to address all of your concerns in detail and make sure you are fully taken care of moving forward. Thanks again and we look forward to speaking with you soon.

Oct. 23rd, 2018

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Eduardo San Antonio, TX

The system is simple and easy. Customer service is quick and to the point.

3 years ago

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Reply from Frontpoint

Thank you for taking the time to share your thoughts with us and please let us know if you ever need anything moving forward!

Oct. 18th, 2018

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Laura

Excellent customer service and security.

3 years ago

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anonymous

Easy product to use and fast response times

3 years ago

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Paul newman

The ease of installation and Customer support

3 years ago

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Fairly satisfied customer

There should be a friendly user's manual for the system

3 years ago

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Anonymous Turlock, CA

Several pieces of equipment they sent me have already failed.

3 years ago

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Joe

Easy installation and good customer service.

3 years ago

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Philip Snellville, GA

Responsive, friendly, and knowledgeable customer service.

3 years ago

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Secured Home is Peace of Mind Whittier, CA

The quality of service that they provide is second to none

3 years ago

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Konstantinos Siozios

Easy to install; reasonably priced; great customer service

3 years ago

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Howard Ludwig

They no longer sell video doorbells and there website is out of date

4 years ago

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Reply from Frontpoint

While our Doorbell Cameras are out of stock right now, we are working hard to have them back shortly! Thanks for your feedback and we will let you, and all of our customers, know as soon as we have the Doorbell Cameras back in stock.

May. 21st, 2018

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Patty

It's ok I see other products like yours that do more for less of a monthly fee!

4 years ago

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Reply from Frontpoint

Thanks for your feedback. Please let us know if you ever need anything in the future.

May. 21st, 2018

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suman

very high price for the service provided

4 years ago

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Steven H

Pretty good company, decent monthly price.

4 years ago

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Anonymous

Simple, reliable, consistently effective

4 years ago

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Stan

Have had numerous trouble with one door sensor.

4 years ago

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Marie Ruiz

Upfront cost is high and the equipment is not the best quality

4 years ago

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Finnie Costa Mesa, CA

Expensive for what they offer. Other companies off the same for a lower monthly fee

4 years ago

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Reply from Frontpoint

Thanks for your feedback!

Oct. 22nd, 2019

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Phil L Knoxville, TN

Poor performance of mobile app and unknowlegeable customer support staff

4 years ago

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S C Jacksonville, FL

The WORST security company ever. No personal service and bad equipment that fails. I highly recommend no one EVER use this company. Its absolutely terrible!

10 months ago

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Reply from Frontpoint

Hello and thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Jul. 8th, 2021

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constance ballenger Columbus, OH

Terrible customer service. My alarm allows it to be set when doors are open. I have been trying to get someone to respond for more than 3 weeks. I am very disappointed in this system

1 year ago

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Reply from Frontpoint

Constance, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Apr. 8th, 2021

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J Smith San Francisco, CA

Stay away, these guys are awful. Their sales people lie constantly and the equipment sucks. Cost me a lot of money up front, wish I’d stayed with my old provider. HUGE MISTAKE!!!

2 years ago

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Reply from Frontpoint

Thank you for taking the time to share your feedback with us. We would like the opportunity to speak with you further regarding your concerns and make sure you are fully taken care of moving forward. At your earliest convenience, could you please private message us with the name and address associated with your account? We look forward to hearing from you soon!

Oct. 3rd, 2019

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Fran Forgit

I like that they employ English as a first language people and they are always very helpful.

2 years ago

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Alejandro Meseguer

Good solid service. Customer support is outstanding, and system was simple to install and operate. Thanks!

5 years ago