Name: Frontpoint
Rating: 4.1

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Verified Customer

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Vivian Lanham, MD

The service is great, just wished it was not so costly each month.

6 years ago

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Best value Detroit, MI

Excellent customer service Excellent customer service

6 years ago

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TerrK Fort Collins, CO

It was easy to set up and to operate daily

6 years ago

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No name Farmington, MI

Very prompt when the alarm was tripped by accident

6 years ago

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Nick Roanoke, VA

Ease of use, remote features and monitoring.

6 years ago

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Hannah Indianapolis, IN

Great customer service, easy setup, fair pricing.

6 years ago

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JT Rochester, NY

Great customer service, innovative equipment

6 years ago

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none

did not use the service, but paid for it. there wasn't much consideration for my situation

6 years ago

Reply from Frontpoint

We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks for your feedback and we hope to hear from you soon!

Apr. 3rd, 2018

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Verified Customer

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Joe

main control unit needs a wall plug vs being able to hardwire into home. No feedback on customer blog comments. Etc.

6 years ago

Reply from Frontpoint

Thank you for sharing this feedback with us. It is important to us that you always receive all the help you need so at your earliest convenience, could you please private message us with the name on your account? We would like to have one of our Support Supervisors reach out to assist you and make sure you are entirely taken care of. Thanks again and we hope to hear from you soon!

Apr. 3rd, 2018

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Alessandro Macchiavello

They have a really great customer support.

6 years ago

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Derrick Briney

They were the best, very easy to work with.

6 years ago

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Satisfied Customer

Easy to operate. Reasonable prices. Excellent support.

6 years ago

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Ray Fayetteville, NC

I love the system, but the touch pad does not have good enough instructions.

6 years ago

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Tom Osage Beach, MO

They had the answers I was looking for, and prices were reasonable.

6 years ago

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Ronelle Seattle, WA

The system is reliable and the response is fast.

6 years ago

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NeverAgainKnoxville Levittown, NY

GREAT Customer service! Reliable and helpful anytime I needed to call.

6 years ago

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Anonymous Chicago, IL

I'm a current customer and they are very responsive

6 years ago

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parisa Azlaki Woodstock, GA

I regret for getting this service. Unfortunately I stock on 3 years agreement. There is no 24/7 recording . Just live. I didn't know until we install it. Recorded only 1 minute if any person or object around house. Then they offering to get memory and install it to get that recoding. I have to call guy and pay him again to do it. .

1 year ago

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Kenyon Burnham Oakboro, NC

Worst company that I have ever had the displeasure of dealing with. The have no customer service available unless you wait for hours ( up to 10 hours ) on hold . Then they refer you to another phone number to complete your request which agsin is not answered

1 year ago

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Franco Fardales Jonesboro, AR

Terrible customer service, when you want to buy it they will offer you the moon and call you right back but if you call them to cancel you can't get a hold of anyone even if you email them. I've been trying to cancel for a month

2 years ago

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Judith Sears Colorado Springs, CO

I am trying to cancel my service. I have been on the 800# line for 1 hour, 20 minutes. No callback option as the wait time is outside their operating hours - 7 HOURS FROM NOW. I went on chat - can't cancel that way. told to call in at 8 a.m. ET (6 a.m. my time) when there's no queue.

2 years ago

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Charles Rosamilia Lock Haven, PA

My experience has been a nightmare. Cheap, flimsy equipment. So many false alarms when I had the system disarmed. Customer service wanted to blame everything on the monitor service. I have two other systems with other companies that I am very satisfied with. Stay away from Frontpoint!!!

2 years ago

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MC Apple Valley, CA

Didn't even get past the sales pitch. The call was a spoofed call to look like a local phone number & person, when I asked where he was calling from, he said "Utah"... not good being dishonest from the start. Would have maybe been a paying customer, but for that.

4 years ago

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gnk Parker, CO

I had their system for 18 months before I fired them. Their equipment and support is terrible. There is no accountability on their side for failed equipment and service. Read the contract carefully - Once you sign their contract you are LOCKED IN for 3 years. I ate the cost for the remaining 18 months, but it was worth it.

4 years ago

Reply from Frontpoint

We appreciate you sharing your experience and apologize for any inconveniences you may have experienced during your time with us. Rest assured, we will be using your feedback to help us grow as a company.

Jun. 12th, 2019

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Mark Fuquay-Varina, NC

Way too expensive. They do not reach out to check in with you and/or test the equipment to make sure it is operating effectively. My previous security company was CPI and I found them to be far superior. Looking forward to the contract expiration. Learned my lesson. Never again.

4 years ago

Reply from Frontpoint

Thank you for providing us with this feedback. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name and address associated with your account? Thanks again and we hope to hear from you soon.

May. 30th, 2019

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Felicia Chicago, IL

when you're purchasing sysrem everyone is nice. Then when you decide you don't like the system and return it way before your trial ends you're getting a hard time getting your refund back. Return my system still waiting for my refund was on hold for over an hour today with no answers. They take your money fast but don't return it.

4 years ago

Reply from Frontpoint

We apologize for any inconveniences you have experienced regarding the return of your system. We would like the opportunity to look into your account and make this situation right. At your earliest convenience, could you please private message us with the name on your account? Thanks again and we hope to hear from you soon.

May. 8th, 2019

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Brian O Sebastopol, CA

When we had a 'connection' issue with their equipment they sent us a circuit board to install ourselves with the help -by phone - with the worst customer service rep. Interesting our "problems" started they had new gear for us to buy and sign up again for a contract you cannot cancel. Go elsewhere!

5 years ago

Reply from Frontpoint

We apologize for the negative experience you have had with us, as that is never our goal here at Frontpoint. We would like the opportunity to make this situation right. At your earliest convenience, could you please private message us with the name and number associated with your account? Thanks for sharing your feedback and we hope to hear from you soon!

Jan. 7th, 2019

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Gustavo Mission Hills, CA

Completely disappointed in the fact that they have you order different products then when you receive and call to activate they always have you try and keep paying for upgrade to their system, bunch of thieves that little by little keep robbing you.. definitely looking into an upfront company..

5 years ago

Reply from Frontpoint

We apologize for the negative experience you feel you have had with us, as it is far from the quality of service we aim to provide all of our customers. We would like the opportunity to look into this and make the situation right for you and your family. At your earliest convenience, please private message us with the name and address on your account. Thanks for your feedback and we hope to hear from you soon!

May. 21st, 2018

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Cordero C Phoenix, AZ

I like my system a lot so far, if I had to make any complaints it would be that I think the monthly could be more affordable.

7 years ago

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Maya My McDonough, GA

Easy to install and good for DIY customers. I prefer to do it myself and save money. Still new to using them so I'll see how it goes.

8 months ago

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Mike Bishop Loleta, CA

I'm not super high tech savvy and am learning new system

1 year ago

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Michael Short Chester, VA

Can't resolve an on going false trigger with one of my motion sensors

1 year ago

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DARNELL MILLER South Holland, IL

On minor problems it could be a little better communication

1 year ago

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Jason Blacks Phoenix, AZ

Great customer service and quality alarm products.

2 years ago

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Seth A Johnston Judsonia, AR

Good product, price point is a little high though.

2 years ago

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Eric Simasiku East Hartford, CT

Price, Equipment, Smart Home Compatibility

2 years ago

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Mat Ellis Battle Ground, WA

Fairly basic product. Works well. Wish I could chat online instead of by phone.

2 years ago

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Becky Davis Pittsburgh, PA

My old main key pad hasn't worked for the last 3 battery changes and I've complained each time. This is ridiculous

2 years ago

Reply from Frontpoint

thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Aug. 12th, 2021

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Michael Mildner Ocala, FL

No longer able to reach a person when you have an issue or active alarm.

2 years ago

Reply from Frontpoint

Hey Michael, thank you for bringing this to our attention. At Frontpoint, we take our customer's complaints very seriously and would like to address yours as soon as possible. Would you mind submitting the full details of your situation, as well as the address associated with your Frontpoint account to [email protected]? We look forward to hearing from you and to resolving your circumstances.

Sep. 2nd, 2021

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Mahesh East Brunswick, NJ

Expensive, charge shipping for replacement hardware

2 years ago

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Sedonia Tilley Baltimore, MD

Great customer service, new panel has issues often

2 years ago

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Edward Oelerich Haverhill, MA

Good reliable system. Off-hours support needs to improve

2 years ago

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Ben Acworth, GA

Responsive, great technical support, easy to set up and use

3 years ago

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Tricia West Stockbridge, MA

3 years ago

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Natividad btown Palm Desert, CA

Easy to install. Too long of a contract three years

3 years ago

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J. Ellis Methuen, MA

Great service when you can get someone on the phone.

3 years ago

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Roberto Nipomo, CA

Worked ok for first three years. Need better customer service and better equipment

3 years ago

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John Litchfield, MN

Good equipment, a little slow with help when calling them.

3 years ago

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David Roselle Park, NJ

Extremely rude customer service when their products were faulty and signaling alarms for no reason.

3 years ago

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Robert

Frontpoint's customer service is very responsive.

3 years ago