Name: Alder
Rating: 2.7

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Edwin Valdes Houston, TX

The technician did a great job excellent service

4 years ago

Reply from Alder

Hi Edwin! Thanks for your review. And thanks for choosing Alder!

Jun. 5th, 2018

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Yolanda Dallas, TX

My experience with Elder was great they installed all the same day and explain us how we use this system, very nice, very professional people, and very helpful for me and my family they answer every questions every concerns we had and my family and feel safe at home.

4 years ago Edited September 14, 2021

Reply from Alder

Thanks for your thoughts, Yolanda! Happy to have you join the Alder family!

Jun. 5th, 2018

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David Vernon Dallas, TX

Very professional and respectful. Their presentation was practically perfect and something we already had been considering. After care is quality.

4 years ago

Reply from Alder

Thanks for your review and feedback, David! Always glad to hear from you. Welcome to the Alder family!

Jun. 5th, 2018

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Melva Willis Dumfries, VA

Great sales, great product, customer service, and more for your money. They changed out my system to theirs and also saved me money on my monitoring fee each month. Last but not least, I received more equipment above what I already had installed. LOVE IT!!

4 years ago

Reply from Alder

Melva, thanks for your review! We're so glad to hear you love your new equipment! Thank you for choosing Alder.

Jun. 5th, 2018

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Lyndia L Thornton Martinsville, VA

Very professional and very good explanations for using equipment. The two gentlemen were very polite and courteous. Thy took plenty of time so as to explain everything so it was understood.

4 years ago

Reply from Alder

Hi Lyndia. Thanks for your review! We are glad to hear your feedback. Hope you enjoy using your Alder system!

Jun. 5th, 2018

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margaret lowery Byron, GA

If I could give 0 stars I would. My electrical outlet that had the alarm system shorted out and the alarm system stopped working. I called Alder to cancel because it was going to be awhile before I could get an electrician to my house because half my outlets stopped working and I am using extension cords for my tv and other things. Anyway they would not let me cancel saying I was under a contract. I put a stop payment on the recurring payment because I was being charged for no service by Alder, In other words Alder was taking money out of my bank account for nothing, in effect they were stealing. Anyway today I got a past due letter threating a collection agency if I don't go back to letting them steal my money. In addition to that I am having financial issues anyway because I have been in a car accident in which my car was totaled, and now I am having to buy another car. I really can't afford Alder Service but that Alder being a bunch of crooks don't care about that, Avoid this company, I wish I had

4 years ago

Reply from Alder

Hello Margaret. We're glad that you left us a review! But we apologize for the concerns you've had. Please email us at with your account or phone number so that we can help further resolve your concerns as they relate to the nature of your Alder agreement. We'd love to help as best we can!

Apr. 4th, 2018

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Lowanda miller Bessemer, AL

Everybody was so very nice and they was fast and professional thank I’m glad I made this decision 👍👍👍

4 years ago

Reply from Alder

Thanks for your review, Lowanda! Glad to hear you enjoyed the install of your system!

Jun. 14th, 2018

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Ashley S. Lynchburg, VA

If I could give this "company" 0 stars, I would in a heartbeat. Absolutely 100% con artists. We gave them a try after one of their little door to door salespeople gave us their speech, and about an hour after the install I did more research on the company and found out that they had a wimpy 2 star rating with the BBB. We called to cancel immediately, as we were told there was a 3 day trial period in which we could cancel at any time with no fees. Let me talk about the run around we got from the very first time we called. Firstly, you have to FAX your request to them to cancel your services, because apparently Alder is stuck in some time warp from 2 decades ago. Regardless, we did, and we have confirmation of sending it, it being received, dates, times, etc. 2 days later, nearing the end of the trial, my husband called again to make sure our cancellation was done. They had the absolute stones to limply say "oh, we haven't received it yet". Yes, they had. We had the confirmation that it had been received, and as soon as my husband mentioned it, suddenly our fax was magically found! We were told the cancellation was finished and we would be receiving a box to send our equipment back in. So, we relaxed. Guess what I got today? Not a box! A $55 charge to our bank account! Even after we have documentation of everything being completed during our 3 day trial. Do not EVER do business with this place. We have now had to put a stop payment on our account, we have marked this place as fraud with our bank, and all of our documents and paperwork are now with our lawyer. What an absolute nightmare.

4 years ago

Reply from Alder

Hi Ashley. Thanks for your review. I apologize for your experience so far with Alder. But I thank you for your thorough feedback. If you could, please contact us at with your phone number or Alder account number so that we can make sure all concerns are resolved and that we make sure you get a full refund once we receive your equipment. Thank you again.

Jun. 25th, 2018

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Verified Customer

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Josephine Alder Spokane, WA

It's convenient for me to use and to understand. It's also easier to take care of than my last security system.

4 years ago

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Verified Customer

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Dorothy Duncan Anniston, AL

I like the system because if my alarm goes off they will call me immediately. If anything happens to the equipment they won't waste any time, they'll come and fix it.

4 years ago

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Verified Customer

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Sandra Tozay Uniontown, AL

When someone tried to get in my house Alder was right on time and didn't take long to get in touch with the police.

4 years ago

Reply from Alder

Sandra, we appreciate your review. Enjoy using your Alder system!

Jun. 28th, 2018

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Verified Customer

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Charles Demumbreum Nashville, TN

I really like it because if someone breaks into my house and I'm not there I'll be notified on my cell phone that there are intruders.

4 years ago

Reply from Alder

Glad to hear you like the system, Charles! We know that it will keep you and your family protected.

Jun. 28th, 2018

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Verified Customer

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Loretta Matlock Fordyce, AR

When my alarm went off they promptly came over to check up on me. I really appreciate that promptness.

4 years ago

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Verified Customer

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Mary Chandler Heflin, AL

I like it because it's not plugged into the wall and it's easy to get to. When the alarm goes off the company responds quickly.

4 years ago

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Verified Customer

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Willie Johnson Spokane, WA

There were a couple of times when the alarm was set off and they were right on the phone with me to make sure everything was ok. The one thing is that they didn't tell me I'd have to pay a little extra instead of bringing my bill down but the service has been good.

4 years ago

Reply from Alder

Hi Willie. Thanks for your review. Please let us know if you ever need anything! We appreciate your feedback.

Jun. 28th, 2018

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Verified Customer

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anonymous Virginia Beach, VA

They paid to get me out of my contract with my old alarm company and they got it installed in an hour and twenty minutes and it works way better than my other one ever did.

4 years ago

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Verified Customer

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Henry Bonner Roanoke, AL

The equipment got old and they never replaced it. They act like a bunch of mafia people and make you do things you don't wanna do. They have a C- on the Better Business Bureau and I think it should be lower than that.

4 years ago

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Verified Customer

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Oscar Miller Amite, LA

We haven't had any problems with our system so far and everything works fine.

4 years ago

Reply from Alder

Thanks for your review, Oscar!

Jun. 28th, 2018

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Verified Customer

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Frederick Ritter Norfolk, VA

Whenever I've had issues they've promptly resolved them for me. I like having the newest technology like the doorbell camera, and also controlling the alarm system through the app on my phone.

4 years ago

Reply from Alder

Frederick--thanks for your review! Let us know if you ever need anything.

Jun. 28th, 2018

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Verified Customer

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Karen Bonaparte Anderson, IN

Their customer service is there for you and they take their time to answer your questions. I haven't had any trouble since I've had it.

4 years ago

Reply from Alder

Thanks for your review, Karen. We're happy you chose Alder, and we welcome you to our family!

Jun. 28th, 2018

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Verified Customer

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Cathy Pines Houston, TX

Every time I have some kind of complication it doesn't take long to get a hold of them. Everything is at a reasonable price and it's easy to use.

4 years ago

Reply from Alder

Cathy, thanks for your review! We appreciate hearing from you and hope you enjoy peace of mind with your Alder system.

Jun. 28th, 2018

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Verified Customer

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Ray Lacey Jackson, MS

When they came and installed everything they really explained how everything worked. The equipment is very good and up to date.

4 years ago

Reply from Alder

Hi Ray, thanks for your review! We're glad you chose Alder, and we hope you enjoy your system! Let us know if you ever need anything.

Jun. 28th, 2018

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Verified Customer

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Terry Holloway Bessemer, AL

Alder has a fast response when the alarm goes off, and it's fairly easy to operate.

4 years ago

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Verified Customer

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Derek Wilkins Pine Bluff, AR

I was having problems with my alarm the other day and it was a struggle to get customer support. I've had my system for about a month and have had some problems with it.

4 years ago

Reply from Alder

Thanks for your review and thoughts, Derek. Sorry to hear that! Please reach out to us at so that we can make sure you have a smooth experience going forward with your system.

Jun. 28th, 2018

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Verified Customer

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Rene Carr Franklin, VA

When the representative came to my house she explained everything about the security system very well. It's been working great and I love it.

4 years ago

Reply from Alder

Rene, thanks for leaving a review for us! Glad to hear your rep did a great job for you. Welcome to the Alder family!

Jun. 28th, 2018

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Verified Customer

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Ursula Clark Tulsa, OK

I called to cancel because I found out I had cancer but they are now helping me with the payments. They're very good people.

4 years ago

Reply from Alder

Ursula, thanks for your review. We thank you for choosing Alder and wish you good health.

Jun. 28th, 2018

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Verified Customer

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Kevin Burkes Beaumont, TX

They're really good with their customers and make sure they're being taken care of. Haven't had any problems with the system, it's working really good.

4 years ago

Reply from Alder

Thanks for your review, Kevin. We always appreciate your feedback. We hope you enjoy using your system.

Jun. 28th, 2018

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Verified Customer

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Elizabeth John Winnsboro, LA

Every time I've called Alder to get something fixed they were always on time. Their equipment is also very good.

4 years ago

Reply from Alder

Glad to hear your feedback, Elizabeth! Thanks for choosing Alder.

Jun. 28th, 2018

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Verified Customer

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Betty Brown Baton Rouge, LA

Alder has proven themselves to be professional and providing a really good service. I like how when you open the door it'll let you know when someone comes in or out.

4 years ago

Reply from Alder

Thanks for your review, Betty. Welcome to the Alder family!

Jun. 28th, 2018

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Verified Customer

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Michael Beamon Portsmouth, VA

Alder was friendly, open, and honest. They were also very fast and on time for the installation.

4 years ago

Reply from Alder

Thanks for the feedback, Michael. We are glad yo chose Alder for your home protection!

Jun. 28th, 2018

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Verified Customer

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Miguel Reed Portsmouth, VA

The cameras are pretty good in quality, I wish I could see the last thing that happened in the panel but I don't think they have that feature yet.

4 years ago

Reply from Alder

Miguel, thanks for your review. We are glad you chose Alder. Please reach out to us if you have any questions about the cameras--our tech support can be reached at 844-442-5337 Ext 731. Thanks again!

Jun. 28th, 2018

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Verified Customer

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Peggy Daspit

I think that the rate for the service is much higher than other security systems.

4 years ago

Reply from Alder

Hi Peggy. Thanks for your review. If you have concerns with the pricing, feel free to contact us at . We always make sure to keep your rate locked in and keep an extended warranty throughout the entire term of your agreement. Thanks again.

Jul. 2nd, 2018

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Verified Customer

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Michael Hill

I can never get in touch with your customers service when in Need

4 years ago

Reply from Alder

Michael, thanks for your review. We appreciate your feedback. We apologize that this has been your experience so far. Please contact us at with your account number or phone number so that we can ensure you can get quick access to help when you need it.

Jul. 2nd, 2018

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Verified Customer

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robyn variste

alarm goes off and nothing is wrong. it has gone off in the middle of the night and it wasn't even a fire.

4 years ago

Reply from Alder

Hi Robyn. Thanks for your review. Sorry to hear this has happened so far! Please let us know some more details at (if you could also include your phone number or Alder account number). Then we can make sure your system works properly. Thanks again.

Jul. 2nd, 2018

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Verified Customer

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Mary oman

Equipment is out of date. Lots of false alarms. When you call them you go through 4 it 5 different people and you still get no correct answer. Alarm was going off and they could not shut it off and could not come out for 5 days. Unacceptable.

4 years ago

Reply from Alder

Hi Mary. Thanks for your review. We're sorry to hear this has been your experience. Please reach out to us at with your phone number or Alder account number, so that we can make sure your concerns are resolved. I want to make things right going forward. Thanks! --Scott

Jul. 2nd, 2018

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Verified Customer

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Michael Scott

Knowledge, friendliness, efficiency, timeliness, honesty

4 years ago

Reply from Alder

Hi Michael! Thanks for your review! We appreciate your feedback. --Scott

Jul. 2nd, 2018

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Verified Customer

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Theresa

I was told they would buy out my contract and that did not happen. I was paying for cameras that did not do what they said it would. I could not get help on any of it.

4 years ago

Reply from Alder

Theresa, thanks for your review. Sorry that this has been your experience so far. We would be more than happy to pay off your previous contract--Please contact us at with your phone number or Alder account number. Also, if you could provide us the final bill statement and copy of the contract from your previous company, we can help out with their buyout. Thanks again! --Scott

Jul. 2nd, 2018

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Gwendolyn Hart Kensett, AR

Was considering this company today and I’m glad I did not! The pitch was good but once I looked into it more I decided not to let them install anything! I told them to cancel it immediately and I will follow up and make sure it is and that they do not charge my account for anything. When the guy came to do the install he was unsure about how to do it big red flag!

4 years ago

Reply from Alder

Gwendolyn, thanks for your review. Sorry this has been your experience! We'd like to make sure we resolve your concerns as they relate to the installation. Feel free to email us at so that we can get some more details as to what happened. Thanks again. --Scott

Jul. 5th, 2018

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Allison Harrison Louisville, KY

I had a service call appt with Alder today 7/2 between the hours of 11-2 pm Eastern time. At 2:03 pm, I called to ask about my appt and was told that the service tech would arrive shortly. I called again at 2:30 customer service could not reach the service guy by phone before I was bounced around on the call. I had to MISS an entire day of work without pay for your service tech not to show up and not to even call! I am a very dissatisfied customer, you bill late and do not show up for appointments and your phone hold time is too long. At this point, my husband and I are very unhappy with Alder and prefer to DISCONTINUE our contract and service immediately with Alder. You have VERY VERY POOR customer service!

4 years ago

Reply from Alder

Hi Allison. Thanks for your review. We're sorry that this has been your experience so far! Please contact us at with your phone number or Alder account number so that we can come to a speedy resolution concerning your appointment. I'd like to make sure we make things right for you! Thanks. --Scott

Jul. 5th, 2018

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Verified Customer

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Shannon Harper

I got a good deal on this system. I think the equipment is good

4 years ago

Reply from Alder

Hi Shannon. Thanks for your review! We hope you enjoy your Alder system. Let us know if you ever need anything.

Jul. 3rd, 2018

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Verified Customer

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Mark Sullivant

Equipment is 5 out of 5 because it's up to date

4 years ago

Reply from Alder

Hi Mark. Thanks for your review! Glad to hear you enjoy your system.

Jul. 3rd, 2018

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Verified Customer

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Oge Jeanjacques

Alder was advertised in the community and they offered me a long protection so I chose them. They are a good alarm company. The price is a little high, but it's worth it.

4 years ago

Reply from Alder

Thanks for your review! Welcome to the Alder family.

Jul. 3rd, 2018

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Verified Customer

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Paulette Wells

The customer support I received was good, she was able to help me and give me money that was promised once I cancelled my other service. But, the salesmen need to be more honest to the customers so that they know what they are getting. The salesman I had was rude and lied to me.

4 years ago

Reply from Alder

Thanks for your review, Paulette. We appreciate hearing from you. Sorry to hear about your experience with your Alder rep. Please let us know if there is anything we can do for you by contacting us at . We hope you enjoy using your new system.

Jul. 3rd, 2018

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Verified Customer

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Wanda Smith

They're always there when you need them. I don't really know anything about the equipment, but it's been satisfactory.

4 years ago

Reply from Alder

Hello, Wanda. Thanks for your feedback and review. We're happy you chose Alder. Please reach out to us if you need help or advice on using the system!

Jul. 3rd, 2018

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Verified Customer

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Nan Maddox

They showed up at my door saying that they had taken over the company I was with. They're quick to respond if the alarm goes off. But it takes forever for tech support, I had a problem with the equipment and they never fixed it until they finally called me back. The alarm goes off unnecessarily because the sensor attachment falls off the door. It costs too much for what they are.

4 years ago

Reply from Alder

Thanks for your review. We appreciate hearing from you. Sorry to hear this has been your experience so far! Let us know how we can better help by contacting us at with your phone number or account number. We want to make sure your system works smoothly going forward. Thanks again.

Jul. 3rd, 2018

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Verified Customer

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Mary Johnson

They are all pleasant and friendly, and the equipment is good.

4 years ago

Reply from Alder

Mary, thank you for your review. Glad to hear your feedback!

Jul. 3rd, 2018

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Verified Customer

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Heath Pennington

It's easily accessible and the equipment is up to date with all the standards.

4 years ago

Reply from Alder

Heath, thanks for your review. Hope you enjoy using your system and protecting your home!

Jul. 3rd, 2018

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Verified Customer

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Kenneth Jewitt

It was convenient to buy and install it, they did a good job.

4 years ago

Reply from Alder

Kenneth--we appreciate your review. Thanks for your feedback!

Jul. 3rd, 2018

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Verified Customer

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Keith Halton

I only had one incident, the carbon monoxide alarm went off and I didn't hear anything from them. I still don't know what the problem was.

4 years ago

Reply from Alder

Keith, thanks for your review. Sorry to hear about this. Please call our tech support team if anything happens again at 844-442-5337 Ext 731.

Jul. 3rd, 2018

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Verified Customer

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E. Springfield

I haven't had any trouble with it, it's easy to manage. We feel really comfortable with it.

4 years ago

Reply from Alder

Thank you for your review! Glad to have you among the Alder family.

Jul. 3rd, 2018