June 25th, 2018
If I could give this "company" 0 stars, I would in a heartbeat. Absolutely 100% con artists. We gave them a try after one of their little door to door salespeople gave us their speech, and about an hour after the install I did more research on the company and found out that they had a wimpy 2 star rating with the BBB. We called to cancel immediately, as we were told there was a 3 day trial period in which we could cancel at any time with no fees.
Let me talk about the run around we got from the very first time we called. Firstly, you have to FAX your request to them to cancel your services, because apparently Alder is stuck in some time warp from 2 decades ago. Regardless, we did, and we have confirmation of sending it, it being received, dates, times, etc.
2 days later, nearing the end of the trial, my husband called again to make sure our cancellation was done. They had the absolute stones to limply say "oh, we haven't received it yet". Yes, they had. We had the confirmation that it had been received, and as soon as my husband mentioned it, suddenly our fax was magically found!
We were told the cancellation was finished and we would be receiving a box to send our equipment back in. So, we relaxed.
Guess what I got today? Not a box! A $55 charge to our bank account! Even after we have documentation of everything being completed during our 3 day trial.
Do not EVER do business with this place. We have now had to put a stop payment on our account, we have marked this place as fraud with our bank, and all of our documents and paperwork are now with our lawyer. What an absolute nightmare.
Reply from Alder
Jun 25, 2018
Hi Ashley. Thanks for your review. I apologize for your experience so far with Alder. But I thank you for your thorough feedback. If you could, please contact us at [email protected] with your phone number or Alder account number so that we can make sure all concerns are resolved and that we make sure you get a full refund once we receive your equipment. Thank you again.