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Alder

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461 User Reviews

5.3

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E. Springfield

I haven't had any trouble with it, it's easy to manage. We feel really comfortable with it.

3 years ago

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Reply from Alder

Thank you for your review! Glad to have you among the Alder family.

Jul. 3rd, 2018

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Deborah Springer

It's easy to operate, and they help me with all the things I have an issue with.

3 years ago

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Hi Deborah, thanks for your review. Glad to have you join the Alder family!

Jul. 3rd, 2018

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William Taylor

Communication is good, there have been no problems with the technical or customer support

3 years ago

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William, thanks for leaving us a quick review!

Jul. 3rd, 2018

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Terry Holloway Bessemer, AL

Alder has a fast response when the alarm goes off, and it's fairly easy to operate.

3 years ago

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Henry Bonner Roanoke, AL

The equipment got old and they never replaced it. They act like a bunch of mafia people and make you do things you don't wanna do. They have a C- on the Better Business Bureau and I think it should be lower than that.

3 years ago

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Michael Beamon Portsmouth, VA

Alder was friendly, open, and honest. They were also very fast and on time for the installation.

3 years ago

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Reply from Alder

Thanks for the feedback, Michael. We are glad yo chose Alder for your home protection!

Jun. 28th, 2018

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Miguel Reed Portsmouth, VA

The cameras are pretty good in quality, I wish I could see the last thing that happened in the panel but I don't think they have that feature yet.

3 years ago

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Reply from Alder

Miguel, thanks for your review. We are glad you chose Alder. Please reach out to us if you have any questions about the cameras--our tech support can be reached at 844-442-5337 Ext 731. Thanks again!

Jun. 28th, 2018

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Kristin Crumpler Austin, TX

So sad they will not help you. When your 75 year old mother no longer has a home, moves in with you, and has been paying them $45 a month for 4 years, and they will not cancel the last year of the "contract" until it is paid 90% in full. They put themselves first. Believe what you read. I hope they are not in business much longer, save yourself from this nightmare #customerslast.

9 months ago

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Norma Guerrero Boise, ID

I really made a mistake choosing this company. No customer services at all waited almost 45 minutes for someone to tell me that I could just use double tape to replace my sensor. No other explanation. All adjustments have to be done ourselves and we pay them $54.99 month for basically nothing. It amazes me I pay waymore than what others are paying for the same service. I will be figuring out how to come up with the 90% to get them out of my house.

9 months ago

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LeAnn Okeechobee, FL

I have had this security company for 4 yrs and 3month due the economy with people loosing their job due COVID. I need to lower my bills to feed my family. This one bill i thought I would be able to do without. GUESS WHAT THEY TOLD ME I HAD TO PAY $500 OR MY MONTHLY PAYMENTS TILL CONTRACT IS UP WHICH 9 months. This company does not care about Custmer’s this company would rather see families struggle and the almighty dollar. BEWARE OF THIS COMPANY THE WORST CUSTOMER SERVICE EVER!

10 months ago

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Jaazaniah Young Canton, OH

You are locked into a 60 month contract upon signup. I made the mistake of not looking at reviews beforehand, and you won't find a reliable customer review above 1 star. Here's the facts. There is no cancellation policy. Multiple reviews and my experience has made it quite clear you are going to have an impossible time getting ahold of an Account Rep who is apparently the only people in the company able to cancel auto renewal, adjust or work on your contract meaning you're pretty much locked in. I have been trying to get thru to an account manager since 11AM and it is now 2:40PM and still on hold writing reviews while waiting to let people know my honest experience with the company. 100% do not recommend to anyone.

1 year ago

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Holly Grandview, MO

Security sensors fall off often. If the alarm goes off for no real reason and the police come so many times, you can get charged my by the police department. I am stuck in a 5 year contract they will only let me break if I pay 90% of the remainder of time I have left. I have explained that I do not want to constantly call tech services for them to either walk me through how to fix it or someone to come out. I pay almost $50 a month for nothing. I signed up with them when they came to my door claiming to be so much better than ADT. That was a lie. They don’t care about customer satisfied. I would never recommend them.

1 year ago

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Clarke Brown Anchorage, AK

They use a lot of underhanded tricks! Apparently, when you sign up, there is some fine print that says that if you don't call two weeks prior to the expiration of your 2 or 5 year contract, it automatically rolls over again. But they certainly don't tell you about it - who in the heck remembers that? They call you and offer new equipment - if you get it, you are magically extended. Whatever you do, DO NOT MOVE. You can't get out of the contract. If your new place has an existing alarm, they charge you an arm and a leg to transfer it, although for them it's no more than a flick of a switch. They are a horrible company and the five stars they have, even out of a possible 10, is way too generous, but I guess they get five for doing a decent job along the way up to now. But, they certainly value money over people and have no heart whatsoever.

1 year ago

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Tia Marie Kennesaw, GA

The young lady in the phone Bree seemed to be nice. However they over promise and under deliver. Shortly after I read the contract which they conveniently do not tell you it's a contract I called to cancel. They still sent the equipment out after someone via text told me it would not be sent out. I finally blocked the unreliable texter who promised to call me two times and NEVER DID!!! Finally I got back on the phone with Bree who was semi short and needless to say not at all as FRIENDLY... she promised me someone would reach me to do the return, I told her they keep saying that but to no avail. Long story short Alder folks are trying to give me the run around then after 30 days I'd be stuck. I'm going to call the carrier back and say return to sender. Get the same security system at Amazon with a camera on your door. $40. A month for 36 months is crazy. That's expensive and old school prices with mediocre security that can be a one time purchasing for under $200 and get everything you want. Don't trust Alder this is a sneaky computer not at all transparent with a very high quality of " CUSTOMER NO SERVICE!" IT'S A NO FOR ME!!!

1 year ago

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Jennifer Jones Santa Monica, CA

I would give them zero stars if I could because I don't even have this service and they're still charging me. We signed up initially because we thought they were ADT. Their salesman, resembling a used car salesman named Mitchell V did not disclose this information and rushed us to sign the contract while we were on the phone or we would "lose this great deal." After signing it and realizing it wasn't ADT, we decided to google the company and that's where we saw so many complaints to the BBB and even an insider edition special on what a scam these guys are. We immediately cancelled within the hour but received no confirmation. After a couple of days we followed up and they said we never cancelled so we filled out some additional paperwork and forced them to send us an email confirming the cancellation. We thought the nightmare was over, but we were wrong. They never reimbursed us for the initial $141, so we disputed through our credit card and to our surprise, they fought it and won because they had our initial contract and are claiming we never cancelled. We're currently dealing with our CC company on this, while this company continues to charge us monthly. DO NOT make the same mistake we did, avoid this company at all costs. I plan to shout this from the rooftops, but know that this company advertises as ADT and it's easy to miss.

1 year ago

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Joshua Smih Jacksonville, FL

Company has TERRIBLE customer service. I do not recommend. Now stuck in a long contract. First got the system and it didn't work. Called multiple times over a few weeks, and they couldn't tell me what was wrong. Finally they realized they had the wrong serial number on there end. Now sensors are messing up saying they need the batteries replaced on multiple sensors, I did that and they are still saying they need replacing. Do NOT waste your time or money with this company. Also there is no way to access billing or any other portion of your account, just some random sketchy phone call from there end.

1 year ago

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Antoinette Strickland Orlando, FL

I called to start the service and within the next hour i cancel the service. Which means i NEVER RECEIVED ANYTHING. I've been told from different people from this company that my refund is on the way. I have yet to receive my money and they keep telling me that we sent the money out but i haven't got it yet.. First they say we're going to send it to your bank account then they said oh its a large amount so we have to sent you a check. I getting very frustrated about this situation. I believe they fake and stealing my money. One way or another I'm going to find a way to sue them because i havent received my money yet

1 year ago

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GAIL Danville, VA

This is absolutely the worst company I have ever had to deal with. They came in promising a better price and a better system. Our smoke alarm has gone off twice, we never heard from this company. They are a scam. I have ridden out the 3 year contract, now they are changing it to a five year contract, telling us we owe them money before we can cancel. I don't think so, we have tried to call numerous times and they always hang up before we can get any information. This company also came in and used part of the other companies equipment to do their install. Shame on you for spoofing senior citizens to try to make a buck. No more, I am sending your equipment back, it is worthless!! You have done nothing for us in the 3 years we have been under contract. The only time we have heard from you was 30 seconds after our new security company removed your control panel. No calls when the smoke alarm went off. I have stopped our bank draft so you cannot collect anymore money from us, because you DID NOT DO WHAT YOU PROMISED!!!!

1 year ago

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DA Jefferies Chattanooga, TN

DO NOT SIGN UP!! Need negative stars. If you sneeze, wall monitor shows ‘glass triggered’. Recently had smoke/monoxide alarms blaring. Nothing alerted fire department or myself. After 10m of waiting on phone to speak with a person I had to let them call me back. CALL WAS RETURNED 4 HOURS LATER. Firemen couldn’t even shut blaring klaxtons down on wall monitor. NO heat/or monoxide signatures detected by the fire department. The ONLY way all smoke/monoxide alarms shut down-TOOK EVERY ONE DOWN BY DISCONNECTING! Can you imagine a true fire event? Representative mislead information all the way through purchase. Arlo cameras were refurbished equipment. MY BIGGEST REGRET EVER!! DON’T SIGN UP WITH THESE FOLKS

1 year ago

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B Schwartz Boise, ID

I signed up with Alder after signing up for WiFi with Sparklight. I thought I was signing up for outside security but towards the end of the phone call I finally realized it was an inside system. I thought it over and decided to cancel at the two weeks end. I called to cancel and talked to a department that said another department would call the next day at 10:00 to confirm cancellation. They did not. I called a month later after talking to my bank. I spoke to three departments before getting someone who could help. They promised to take care of it. Another month later after I was billed again I called and talked to Josh in Loyalty. All of a sudden I had to sign a paper to cancel. They are sending the paper and return label for equipment. If it’s not done in two weeks I’m calling the BBB and the Idaho attorney general.

1 year ago

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Karen Fletcher Sugar Land, TX

Alder was in our neighborhood soliciting customers. We bit the bullet because our equipment was old and they promised a lot. Their equipment was new and up to date, but we signed a 31/2 year contract (our fault) and it was not cheap. So when the end was coming up (December 29th, 2019) I wrote an email, (2 months ahead of the end of my contract), as instructed by their loyalty dept, letting them know I did not wish to renew and asked for confirmation that they had received my email. No confirmation came. At the end of the contract I was out of town and I was again charged for another month past my termination date. I called as soon as I could (waited on line for as much as 45 mins twice) and finally spoke to someone asking for termination of my contract and a refund for the extra month charged. I did not receive a refund nor was my service turned off. When that first call did not work, I called again. It seemed they had no record of my email so I sent it directly to the person I was speaking to and again I was charged a second month past my termination. My credit card company has been on to them because I had put a stop at the end of my contract, but they have not been able to recover my money yet. Moral of the story do not use Alder for any thing. Their customer service is terrible, if you can get anyone to talk to in the first place. Very poor service at a high charge. There are lots of well known companies out there with better customer service.

1 year ago

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Desiree Olivas Santa Ana, CA

This company has problems with cancelling accounts. I told them I was moving and gave them my new address. After I moved I did not get any equipment installed. They did not even notice, but continued to charge me for the next two months. Then when I called to cancel, they could not have the grace enough to refund me for services that were never rendered. For a high tech company, nothing I experienced was I high tech regarding tracking customers and services.

1 year ago

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Serfoss Los Angeles, CA

Our experience with this company has been awful. My 85 year old father-in-law was with Vivant for aprox 3 years on a 5 year contract. Never had any issues with them. But 2 years ago a representative from Alder came to his door and bold faced lied to him. Told him that Vivant was going out of business and this company (Alder) was taking over the contract. Being a trusting elderly man he believed him (big mistake). Needless to say he agreed to the whole lie. And believed that his 3 years of previous service would be honored. So now at the 5 year mark he had decided it was no longer within his fixed income to have this expense so called the customer service to end his service. And like so many others on here was told he had not fulfilled his contract. He became very frustrated and disconnected the system himself. Called back to customer service and informed them he had disconnected the system. Which I find kind of odd that he wasn’t contacted first as obviously the system wasn’t working? Anyway was once again he was told he would still be obligated to pay 90 percent of the contract. At this point his son stepped in to help. He has requested a copy of the contract 3 times and 3 times has been told they would mail/email the contract. And I’m sure I don’t need to say no contract has been received. Alder has threatened to send it to a collection company. We have contacted our city officials and have learned this company never obtained a license in our town to solicit so I can see some legal issues in the future. Dont trust them.

1 year ago

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SanJuana Polom College Station, TX

DO NOT SIGN. I just cancelled my five year contract last October. I submitted a letter of cancellation and called. They said I would not be billed starting in November. I was billed for Nov. & Dec. I called in Dec. They said they would send a check and cancel service. Neither was done. I was billed for Jan. & Feb. I called again and they said the dept. that dealt was this was closed. I called my bank to dispute charges. I called Alder back. They manager for the correct dept. was unavailable to fix the problem. I AM DONE!!! My bank recommends changing my bank account number. THIS IS A NIGHTMARE. Somebody SHUT THEM DOWN!!!

1 year ago

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Linda Begley ,

DO NOT USE ALDER SERVICES RIP OFF This company is a rip off. The ONLY reason I gave it a star at all is because it wouldn't accept my review with no stars... I cancelled my service in Nov. after dealing with having to send in a formal cancellation letter then in Dec. I was billed for service I no longer had I called got no satisfaction . I have since been billed in Jan. Feb. after already speaking with numerous people and them telling me my account was cancelled in Nov. I have been on the phone for 1 hour and more trying to find out where and when my refund will be sent. all I get is they will contact their supervisor and take care of it .. same story I have been told since Nov. I want my money back and I intend to take this further until I get results. I have never dealt with a company like this in my life.. I warn anyone considering a security company DO NOT USE ALDER..

1 year ago

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Denise Sodowsky Amarillo, TX

HORRIBLE! I'd join a class action suit! Stay clear of these people no one should be forced to stay 6 years when the sellers said it was a 2 year contract. Very deceiving company and I can't wait to be done with them. Even if you become disabled during the time of the contract, they won't let you cancel but continue to bill you. This company is so deceiving! The worst company ever....even if you become disabled, they will keep billing you or you can pay the entire contract off----an HOW IS THAT POSSIBLE!!!! So very stressful when you have enough stress dealing with a new disability. NO, don't sign anything.

1 year ago

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Cassie Pope Houston, TX

I have never dealt with a company that does business this way. I bought a home with an alarm system in it. The previous owner paid until his contract was up. They would NOT cancel his contract. They would leave him on hold for over an hour. Then they told him he had to sign a paper to terminate and would never mail it to him. When he stopped payment, they started harassing me and sending me notices saying they were going to send me to a third-party collection agency. I have tried calling and they tell me it’s canceled. Then I get another letter. I call them again and they say they will call me back and never will. I am reporting them to the BBB tomorrow, and I can’t wait till they see all these reviews. I am also calling Channel 13 in Houston. Someone needs to put a stop to this.

1 year ago

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K Hill Moody, AL

We did not have a problem with Alder's monitoring. However when my 60 month contract expired, I canceled my contract both Written and Verbal 24 days before my next payment was scheduled. Two months later I have called 5 times and have been passed around to different "representatives" with no help to stop the transactions and to receive a refund of $88. They do not mind taking your money, but hope you don't need to cancel your contract!

1 year ago

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Richard Ramsbacher Strafford, MO

Only one star because a minus 5 isn’t possible. Poor communication and difficult to work with. Don’t disclose what is need to close an account after the death of my mother. After 5 months they informed me I need to return the equipment or pay 499 dollars as I have no way of getting the equipment guess what. Asked to let me know when they received my mother’s death certificate but nothing finally was able to have someone stay on the line until they received it but still had to pay another monthly bill. The hoops they make you jump through are nuts and once you get that done they add on one more thing. Customer service is not their strong point.

1 year ago

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Brittney Profgan Bowling Green, KY

We did not realize how dirty of a company we were dealing with when signing on for our home in 2013 and for our business in 2015. We loved our original rep that signed us up 6 years ago and had no reason to question the integrity of the company until now. Not sure if it started off better and has just went down hill or if we were fooled originally, but regardless, this company should and will ultimately have to file bankruptcy when all the law suits eventually shut them down. We are moving and called to get info about having the system transferred and no one could access our account and things were so frustrating with customer service we just decided to cancel and go with a company we could trust to access our important information and monitor our home more securely. Come to find out they renewed our 60 month contract automatically without our consent 2.5 years ago when we relocated and took our system with us (which at the time we were told wouldn't affect our original agreement...it would simply just move with us and remain the same contract) and in order to cancel now we must pay 90%of the remaining balance, when all the while they have been charging us over $100 for both locations since when the new sign on amount is only in the $30 range for 36 months. We were told there is no way to cancel except to send us a letter we must agree to and I am now reading that everyone is promised these letters and they never come. So I will give them the 5-7 days and then filing my suit. My lawyer already said he has multiple people that have approached him about this company so looks like the courts will have a say soon.

1 year ago

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Joe Anna Bolivar, TN

DO NOT purchase this security system. My mom is 88 years old. Her alarm system has constantly gone off. I (her daughter) have called the system 5 times in the last 72 hours to receive assistance. NO one will assist, nor will they send a technician out . Therefore, my mom told me to cancel the system. She has been with Alder for 5 years plus. When I called to cancel , they put me on hold and played music for 90 minutes. Therefore, my mom told me to call the bank to cancel the bank draft to Alder. On Monday, I am going to call the Tennessee Better Business Bureau and report how this company is scamming an 88 year old customer without providing service. Bolivar, TN Costumer: Joe Anna Daughter: Yvonne

1 year ago

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C Blackfoot, ID

I got my system in april 2019 and was told my rep owned the contracts in my area and if we didnt want it he could transfer at any time after deciding that's what we needed to do for financial reasons it's been a month and a half of saying one thing and changing it the next I was told i would receive my cancellation form in the mail never came my rep was supposed to be getting it overnighted to him no news on that. I just wanna be done with it. It isnt something we can afford anymore. I was also promised free months a few times and only received half of those. I also was unaware of the term although I'm told it was pre and post recorded I honestly wouldve never signed a 5 year contract but that's what the paper says

1 year ago

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Reply from Alder

Thanks for your review. We apologize that you had this type of experience. Please know that we want to resolve your concerns as they relate to your account. Please feel free to reach us at with your Alder account number or phone number, and a resolutions agent can facilitate a solution.

Nov. 18th, 2019

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Timothy Pearson Shawnee, OK

My wife and I have accidentally set our alarm off a few times, and have never received a call or notification. While on vacation, our neighbor set our alarm off while feeding our dogs. We didn't know until we returned home a week later. I am trying to cancel my service because I am not receiving the service I am paying for. I have called 6 times. Alder refuses to allow me to cancel. Refusing to even allow me to speak to an account manager. I have spoken to Mar, John, and Al. Mar being the absolute worst by far. They want to mail me a letter, and of course hold me responsible for the charges while I wait. Again, I'm not receiving the service I am paying for. But that doesn't even matter, because I live in a "fire at will state" giving me a legal right to cancel my service at any time. I am going to file suit against Alder. If anyone is interested, contact me. I tried to publish my email but it is not allowed. If enough people with valid complaints are interested, maybe we can file class action.

2 years ago

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Reply from Alder

Hi Timothy. Thanks for writing a review about your experience. Please feel free to contact us at or let me know if you have any other concerns we need to address at .

Oct. 21st, 2019

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Lisa Kilgore, TX

One of the worst security companies ever. I recommend do not used them. They Do not return calls they are taking money for a system that is not workIng properly and has been reported that it was not working. Mark the manager there is a joke he will not return a call and neither will Brice. We have been trying to call and work with is company for almost a month. This company is in breech of contract and is stealing from us by still processing our credit card. I have now put them under investigation and contacted my attorney. If they knock at your door and try to sell you a system ya better slam it. There not worth your time nor your money. Lesson Learned here. I wish I could give them no stars but I guess they at least want one due to that’s just the way they are. It won’t let you post a review if you don’t again a freakin joke they are. I would not put a Alder system in my dogs dog house!!!! Good luck from Texas!!

2 years ago

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Reply from Alder

Hi Lisa. Thanks for your review. I'm grateful to hear from you, and I apologize for your experience. Please feel free to reach us at , or reach me directly at if you need anything else.

Oct. 21st, 2019

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Gregg Ponca City, OK

I’d honestly give them no stars if that was possible. This is by far the dirtiest company I have ever tried to do business with. First off they lie about contract length. Then when you sign and see it was 5 years with a renewal clause that kicks in automatically instead of a 3 year. Also when cancelled and they have no problem sending a return label, the 100% will not tell you it only covers 15oz. You can’t even ship the empty box back for that. Not a big deal except it happened 3 times before they finally tell me it was bc the label only covers the 15oz. In the mean time you get phone calls from them which immediately put you on hold generally from 10-24minutes. Or they call, you say hello and they hang up which is basically crank calling and harassing. Last manager I called said it was their dialer that did so at least if they are truly recording that’s in file that they lied. Bc the girl that talked to me before said I was being unprofessional when she said I assure you our company doesn’t do that. Well your manager just said you did. Also they could care less if your system actually works. Camera didn’t work said my internet needed upgraded did that twice still no camera. They tell you they auto draft once a month when they actually do it twice a month. I’ve called and asked to speak to a manager multiple times and am always told they are busy. Ok so what is their job actually then? Crooked company that will be hearing from my lawyer soon, you should be careful not to trust them. They try and make you jump through hoops to end your contract or cancel anything in hopes you will get frustrated and just pay them. Wrong person this time.

2 years ago

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Reply from Alder

Hi Gregg. Thanks for your review. I appreciate your candor and honesty, and I apologize for this experience you've had. Feel free to contact us at , or reach me at if there are any other questions or concerns we need to follow up on. Thanks again!

Oct. 21st, 2019

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Judith Ewing Macon, MS

I, too, have had severe problems with Alder. I purchased two security systems with this company in June 28, 2014, one for my home and one for our business. I moved from my home in May 2015 and still continued to pay for the system. I checked the dates to make sure that the contracts would be completely gone and I have been trying to talk to customer service since June 1 about these ending contracts They tell me that "it is not my decision to end the contracts, but the discretion of Alder's management." They would not allow me to talk with an account manager at all. I have stayed on hold by phone for more than 90 minutes at a time and then they disconnected my calls. I decided to take matters in my own hands and stop payments on the 2 drafts; now the company calls my cell phone and business at least 1-2 times a day, harassing me over non-payment. I have paid Alder Holdings $6,676.80 over the past 5 years just like I agree to, whether I was in those properties or not The contracts are up and to pay them anymore means I agree to another 5 years of nothing. It feels like a jail term, except I am not free from them yet. I have moved from both properties and there is something totally wrong and misguided for a company to continue to demand I be a consenting customer and I am surely not. If I could give them a no-star, I would. I have written to the e-mails stated in other people's review (Scott I) and have had no response. I have written to [email protected] and evidently, they don't care. The original sale was a lie; I asked the young man if I moved, what happens? "We can move it with you or disconnect you if there is a problem having the service." Looks like both lies to me. So, today, I will take more harassing phone calls from this company, more rude and insulting banter, but at least I have quit crying and losing sleep over this. If you need home security, try a more reliable company, because it isn't this one. I hope there is a class action suit against this company and I will be the first to sign it and I have never sued anyone in my life. Am I for real? You bet. I hope this review helps someone else. They are not who they claim to be.

2 years ago

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Reply from Alder

Hi Judith! I've sent you an email regarding your concerns. Thanks for your patience.

Sep. 27th, 2019

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Krystal amie Houston, TX

If i could give this company no starts i would they told me that i could cancel at anytime with no pintaly when they first came out to our home now they are trying to say i have to pay for the 60 months that i singed up for however i did not sign anything saying that . i have all the document that were given to me and the rep signed my name on all the document and me not knowing until she handed me the envelope as she walked out the door. i even have a phone call with the a month after this service to let them know that i was moving and to let them come get the equipment they told me it would be 30 days before they could have some one to come out and remove it so i told here i would take e it to my new address . im trying to cancel being that my alarm has not been set for about 3 months due to the system begin tamper with so i can set it even if i wanted to . i a lawyer on standby i event contacted the BBB on them because this is a bunch of bull. i refuse to allow them not hold me to an agreement that i never even signed to begin with. i even sent over my hand writing for them to compare with the documented i supposed to have signed. PLEASE DON'T GO WITH THIS COMPANY

2 years ago

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Reply from Alder

Hi Krystal. Thanks for your review. I apologize you've had this experience, but we're working to resolve this for you. Please let me know if you have any questions by contacting me at . Thanks again!

Sep. 30th, 2019

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Brenda Garden City, KS

I decided to cancel my service with them when I seen their reviews and “I was right”. I cancelled in August and they said they would mail my refund since I had done all they asked for the refund return signed paperwork and send equipment back . 1 month later no refunded and on top of that they continued to automatically withdraw my payment!! When I called about my 200$ refund the sales representative was very rude, yelled at me told me to wait 3 more weeks if I wanted my money. I said it takes 3/45 business days to receive a check not 3 weeks I had already waited a month he got very ugly and told me if thats all you need then bye hung up. what a disappointment in this company horrible horrible service pls think twice on becoming a costumer

2 years ago

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Reply from Alder

Hi Brenda. Thanks for your review, and for bringing your experience to our attention. I've looked into your account and made sure we're getting things fully resolved. Please call us at 844-442-5337 Ext 916 if you have any questions about the progress on your refund.

Sep. 30th, 2019

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Angry customer Richmond, TX

If I could give negative stars on this company I totally would. Sales rep came to our house and my husband clearly stated he didn’t want contracts. The sales rep said he understood and now we are in a 5 YEAR contract! We also were told that we would get the first month free and didn’t receive that. We have been billed every month! Now we are moving and trying to get out of this contract because we will not be in the same home. We called the sales rep and he said it was totally possible but the corporate company says it’s not. We constantly keep getting the run around and no one is solving anything. I feel like we have to eventually get ahold of the news station to bring light to these scammers or an attorney to resolve this issue ourselves. I would not recommend this company to anyone. They are not trustworthy and when you keep calling customer service they act like they don’t want to talk to you or resolve your issue. This company needs to be shut down!

2 years ago

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Reply from Alder

Thanks for your review. We appreciate your reaching out to us, and we'd like to make sure we help you. Please let us know either your Alder account number or phone number at so that we can take steps towards a resolution. Thanks again!

Sep. 9th, 2019

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Scott Lebanon, TN

The experience with Alder has been at the very least, extremely time consuming and nightmare-ish. I highly recommend finding another company to secure your property. We have attempted to cancel service on a property that we no longer own, have called in several times to address the issue only to be put on hold for over 90 mins (on more than one occasion) and then told that a supervisor will call us back. We are still in the process of trying to get that handled. A tenant who was renting from us had them put a system in the home ( normally legitimate companies won't service renters because they are transient and many not stay long enough for the company to make a profit ) When the renter left, Alder sold my mother on taking service over and entering into a agreement when all she wanted was service for one month while prepping the home for sale. The home sold at the start of August and well into September it is still being used by the new owners. Very difficult to work with and based on my experience will take advantage of the elderly. I hope this helps.

2 years ago

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Reply from Alder

Thanks for your review. We've sent an email to you to come to a resolution. We appreciate your patience.

Sep. 9th, 2019

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Fenessa Hattiesburg, MS

This is the WORST security company, ,I have had this service for approx. 3yrs in that time I called them on several occasions left several messages about the service not working or having a defect,, Yes they called back but to NO avail cause they wanted to charge $40 for someone to come out to check their equipment. They try to Beat your brains out with all these service ' unseen charges' But this is NOT an HONEST Company!!reporting to BBB

2 years ago

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Reply from Alder

Thanks for your review. Sorry you feel this way about how things have gone. Have our tech support agents been able to troubleshoot your system yet? If not, you can call 844-442-5337 or email .

Sep. 5th, 2019

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penelope Vashon, WA

Alder is the worst business I have ever dealt with. I believe their business model is actually a scam to keep you tied to their contract. They have an automatic renewal for 60 months unless cancelled by the client of the end of your contract. THEIR TRICK is that you must provide written notice to them 15 days before the expiration of the contract. But they will not acknowledge receipt of your cancellation. I was also told by one of their telephone staff in the LOYALTY DEPARTMENT that any cancellation in order to be valid must be on their cancellation form that they will mail out to you. THE TRICK, they never mail their cancellation form. Call again, the agent says it is taking awhile to get it mailed to you, but it's in the mail. However, it never arrives. Last week, I have called and been placed on hold for over an hour, i have emailed, and mailed a letter. NO RESPONSE. I have given notice that if do not receive this so call cancellation form by Septem,ber 1, 2019, I will tell my bank that Alder is no longer authorized to charge my credit card, I will contact the . Better Business Bureau, and I will contact my attorney. I refuse to be bambozzled into another 5 years with this company whose product is as shoddy as they are. In reading the other reviews, I know that this is Alder's customary business practices. I personally am going to pray for the company owners and all those that work there for the Bible admonishes us to pray for those who mistreat you.

2 years ago

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Reply from Alder

Thanks for your review, Penelope. Sorry you feel this way! I'm working on resolving this for you with our resolutions team. Please feel free to contact them at if you have any more concerns or questions. --Scott

Aug. 23rd, 2019

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Shawna Shepard Houston, TX

Jeremy, an unscrupulous and unethical Alder rep, came to my home in July stating, "Oh I see that you have a Vivint sign in your yard. We are in the area updating Vivint equipment, and we wanted to see if you wanted your equipment updated which includes 2 free cameras." I told asked him about his "Alder" shirt and hat, and he claimed that they were a sister company of Vivint. He stated that they are all under the same umbrella. He stated that if I upgraded my equipment, he would cancel my current contract with Vivint and start a new contract. He said that he does this all of the time, and it is standard procedure for upgrades. He said that he would ensure that it was canceled to ensure that there would be no "double billing". I also have Jeremy recorded on camera stating all of this mess. I checked my bank account on July 25th, and sure enough, I am billed by Alder and Vivint. Repeated attempts to call customer service have been futile, as all I get is the run around. All this company does is lie. I was told on one call that it can take up to two weeks to cancel out the pre-existing contract. I called again 2 weeks later be told it would be 30 days. I called a week later, and was told that they had everything ready, but I needed to contact Vivint because Vivint had failed to respond to their requests for a buyout. UHHHMMMM I thought you all were the "same" company. Lies lies lies. I even emailed these clowns the video of Jeremy, but these idiots still haven't done anything. I finally called Vivint, and they advised that legally, Alder cannot hold consumers liable for ANY contract that was entered into fraudulently. I called the city clerk out of Utah, and I found out that they were not even licensed to sell alarms in Texas. That is a law that they have broken, once again fraud. I have called and demanded to cancel to no avail, so I am sending the video, and all of this information to my attorney, the BBB, and the US Attorney's office. These people won't understand anything other than legal action, and trust and believe I don't mind. If any of these idiots knock on your door, please promptly dismiss them.

2 years ago

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Reply from Alder

Hi Shawna! Thanks for your review. I appreciate your thoroughness and honesty. I'm sorry that this is how things have gone so far. I've reached out to your sales rep about this, and we're working on resolving your concerns. Please feel free to email me at if you have any other concerns or questions. --Scott

Aug. 23rd, 2019

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Jason Wooster, OH

I’m having the same problem as everyone else with this so called security alarm company . I missed my cancellation date my 2-3 days and now they will not disconnect This crappy security alarm system that’s in my home. They want me to pay around 5 Thousand dollars to get out of my contract that I had no clue was for five years I was never told that from the representative that came to my house. I’ve been on the phone with them multiple times and still nothing has been resolved. I’ve told them to disconnect it and yet it still connected . So there for all that’s happening is my bill is going to continue to go up. They keep saying oh give the alarm system to someone else why would I do that this is a bad company and all they’re doing is trying to scam someone else. If you are looking to get this alarm system for your home do not do it run away. 🤬

2 years ago

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Reply from Alder

Hi Jason. Thanks for your review. Sorry for this happening. We're happy to be flexible with your situation, but feel free to contact me at if you have any other questions or concerns. I'd be happy to look into your account and double-check the signed agreement and welcome survey we conducted with you. --Scott

Aug. 20th, 2019

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Robert Beaman Huntsville, AL

I had a contract with them for 5 years which was over on June 15, 2019. I contacted them by phone on June 10 requesting to cancel the service. I was told I had to send my request in writing which I did to an address I was given. My letter was returned undeliverable so I received another address and sent the 2nd letter by certified mail. This letter was returned by the Arkansas State Police with notes about being unable to locate! Several days ago I received a letter saying I was $103 past due. I called the number on the letter and was on hold for 1 hour and 15 minutes and never got a person to answer. I then sent an email that very day, August 12 stating all of the above and requesting this to be resolved or I would contact my lawyer and file a report with the Better Business Bureau. The email was sent to the email address on the message while on hold. It is 4 days later and there has not been a response! I am not surprised! I would strongly advise anyone looking for a security company to look elsewhere!

2 years ago

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Reply from Alder

Thanks for your review, Robert. Sorry for this delay! We've cancelled your account. Please contact a resolutions agent at 844-442-5337 Ext 752 if you have any other questions or concerns we need to address.

Aug. 19th, 2019

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T. Hadley

I was told by the representative Jordan G, I could cancel at anytime. After several months, I called Mr. G on June 28th, 2019 wanted to cancel the contract. He said that it wouldn't be a problem. I asked will someone be out to get the equipment, he said it would be cut-off and the equipment will stay in the home. He lied. I was billed in July 2019. I reached out to him again, he said it wouldn't be a problem... Finally, I was able to call Customer Service today, rude individual. She said I couldn't cancel, that the representative told me the wrong information. I asked for someone in Management, she said no. I have filed a complaint with the Attorney General's Office. I've spoken to an Assistants U.S. Attorney as well.

2 years ago

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Reply from Alder

Thanks for leaving a review, and for being candid about your experience. I'm sorry this was how things went. Please feel free to reach out to me at with your Alder account number or phone number so we can reach a resolution. --Scott

Aug. 14th, 2019

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CAROL BLESS BY SON KENT BLESS

Alder lied and told me they had a paper executed extension to my contract that expired 7.1.19 and lied to my son and daughter as well. Then when I sent in the copy of the executed contract from 5 years before clearly showing the expiration date, also the final contract payment, via certified return receipt, they ignored it, began sending more bills and refuse to communicate with me via letter as their phone call people were lying to me. Now they keep calling me and refuse to cease and disist it looks like I'll have to have my attorney get involved and also turn it over to the FTC. These people have no moral compass and take advantage of us retired people and prey on our purses. NASTY evil practices, I would never get involved with them again. :(

2 years ago

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Reply from Alder

Thank you for your review. Sorry you feel this way! I reviewed your account, and confirmed that you (Carol) did verbally renew the agreement for 36 months. Please reach out to me at if there's anything more I can help with or answer. --Scott

Aug. 12th, 2019

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Janet Estes Long Beach, CA

I received a form letter from Alder informing me my service was being terminated in April 2019. I paid my balance and expected my service was cancelled. I spoke with customer service after receiving another form letter in May. In July, I received the same form letter now with a balance of $229.95. I spoke with multiple customer service persons, who stated a form called Cancellation Paperwork must be submitted by me before the account could be closed. One, of the customer service acct. managers, told me I could not receive the paperwork until the balance was paid. No managers were available when requested and wait times on the phone are ridiculous? My last call was 35 minutes long with 5 minutes of conversation and 30 minutes on hold.

2 years ago

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Reply from Alder

Hi Janet. Thanks for taking time to write us a review. Sorry for this upsetting experience. I reviewed your account and I see that our account resolutions team is sending you a notice of cancellation and working towards a resolution. Feel free to contact me at if you have any more concerns or questions. Thanks again. --Scott

Aug. 8th, 2019

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Disappointed Hot Springs, AR

RUN! Full of crap , a bunch of nice , fast talkers and and say yes and go to the next page of the tablet to agree people , they rush you so much that you don’t even realize you are signing a 5 YEAR CONTRACT for a half working service, I’m so disappointed and upset with alder , I would have never knowingly signed a 5 year contract to anything , and the alarm barley works , I’ve set it and come back and it set in a different mode that I didn’t set it in, I’ve opened the door and it didn’t even alarm or make a sound , don’t get your self stuck in a sucky contract with these guys , I wish I would have read the reviews before they came knocking on my door for 9 days straight and pressuring me into getting their service smh,

2 years ago

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Reply from Alder

Thanks for your review. I apologize for what's happened, but I appreciate your feedback. Please feel free to contact us further to reach a resolution. I can be reached at --just let me know the Alder account number or phone number and I can look further into this for you. Thanks again. --Scott

Jul. 30th, 2019

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Yillenni Martinez Dallas, TX

Do not use this company. They have deceiving contract lengths. We came to this company after a door to door sales came and told us we could cancel whenever we wanted, and the reason why we ask this was because we rent our home. We were told yes we could cancel whenever we wanted because it was not the type of contract were you pay fee for cancellation. Well, after paying the city $50 because we were not informed we needed a permit by ALDER we decided to cancel but according to the manager we ARE in contract and we have to pay if we want out. It doesn't matter that we were told otherwise by THEIR sales rep. He says they are not liers but if they send their on foot scammers to homes where people are over 90, people cant comprehen their policies, people who have disabilities. They hunt for vulnerable people and as a person with a disability I'm not going to take no, I'm going to report this company to the BB and make sure all my neighbor association know to shut their doors to ALDER. We might live in a low income community but some people here aren't going to tolerate for deceiving company like ALDER to scam our neighbors.

2 years ago

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Reply from Alder

Thanks for your review. Sorry for this experience! Please feel free to contact us at with your Alder account number or account info so we can review your account and come to a resolution.

Jul. 2nd, 2019

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