Alder provides a broad line of home security systems with 24/7 professional monitoring and mobile control. Coupled with industry-leading emergency response times, Alder offers professional installation or a proprietary do-it-yourself installation option and ships the alarm systems directly to the customer's home.

The do-it-yourself setup is simple and takes about 15 minutes to complete. Alder home security starts at $34.99 per month and requires a three-year contract.

Read Alder home security reviews below to see what customers have to say about the security provider. 

The Good

  • Alder Home Security Cost
  • Mobile Remote System Access and Cellular Service
  • Fire and Carbon Monoxide Warning
  • Amazon Echo Compatibility
  • Medical Alert Monitoring Services
  • Industry Leading Response Time
  • No Credit Required
  • Full Equipment and Lifetime Warranty

Alder Home Security Cost

Alder home security systems start at $34.99 for monthly monitoring with no upfront fees and a three-year contract. Over the course of the 36-month contract, you'll pay close to $1,300.

Alder has a price-lock guarantee, so you can have peace of mind that your plan cost will not increase over time. Alder's home security costs are on the lower end of security pricing, as many companies charge upwards of $40–$50 per month with extra installation and equipment fees. 

Mobile Remote System Access and Cellular Service

Alder Security includes the industry-standard 24/7 professional monitoring along with the added function of mobile remote system access through a web-enabled device. Alder Security also provides video surveillance for your doorbell as well as indoor and outdoor cameras for customers to monitor and record home activity from any remote location.

Camera angles can be adjusted directly from the customer's mobile device for clearer views. Customers can also remote arm the system and lock doors directly from their mobile device and receive real-time text and email notifications when alarms are triggered. 

Alder also offers cellular service with no phone line required. 

Fire and Carbon Monoxide Warning

Alder Security's fire and carbon monoxide detectors instantly warn customers of environmental threats and trigger a response from local emergency personnel. 

Amazon Echo Compatibility

Alder systems are fully compatible with cutting-edge technology such as Amazon Echo. These devices enable customers to use voice commands to control home security features.

Medical Alert Monitoring Services

Alder Security offers portable medical pendants that can be pressed to access emergency help anytime, which is less common among home security companies. This makes the systems especially appealing if the owners are in their senior years and may occasionally need emergency medical assistance.

Industry Leading Response Time

Alder Security has one of the quickest response times in the industry. Some home security companies can take up to 30 seconds to respond to an emergency signal, but Alder can occasionally respond in less than three. That's ten times as quick.

No Credit Required

Unlike some other home security providers, Alder does not require you to have a certain credit score to gain access to its services. You are free to be an Alder customer with or without credit.

Full Equipment and Lifetime Warranty

Alder home security systems have all the bells and whistles you should need for a full-protected home. Equipment includes:

  • Control panel
  • Door sensors
  • Window sensors
  • Flood sensors
  • Doorbell security cameras
  • Indoor security cameras
  • Glass break sensors
  • Smart door lock
  • Smart smoke detector
  • Fire alarm

Alder also provides a lifetime warranty for its products.

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The Bad

  • Alder Home Security Reviews
  • Home Automation Limitations
  • Limited Pricing Information Online
  • Cellular Monitoring Only

Alder Home Security Reviews

Although not overwhelmingly negative, Alder home security reviews include a large number of low-star ratings, making its overall star-rating subpar. The majority of dissatisfied consumer reviews highlight a difficult cancellation process, cancellation fees, and deceiving contract lengths.

Home Automation Limitations

Home automation services with Alder Security are limited when compared to similar industry offerings. Customers do not have the option for garage door access or small appliance control devices.

Existing home automation features include smart locks, security cameras, thermostat control, lighting control, and mobile app alerts. However, this likely costs extra for homeowners, but the amount isn't specified on the company's website.

Limited Pricing Information Online

Alder does not list its pricing information on its website. This makes it difficult for customers to quickly compare Alder's pricing to other home security providers. The website encourages you to call an Alder representative to get a personalized quote. 

Cellular Monitoring Only

Alder home security only offers cellular monitoring, neglecting wireless/broadband and landline monitoring. This may be limiting to homeowners who prefer wireless/broadband or landline monitoring options over cellular. 

The Bottom Line

Alder provides a broad line of home security solutions with 24/7 professional monitoring and remote system access from a mobile app. Alder's response time of three seconds also puts the company above the competition. The company's wireless cellular systems are compatible with Amazon Echo devices.

Alder's home security system has affordable pricing and provides a price-lock guarantee. Alder doesn't offer wireless/broadband or landline monitoring options. Instead, the security company only offers cellular monitoring, which is somewhat rare in the home security industry and may limit homeowners' options.

Customers should be aware that they must sign a three-year contract with Alder before receiving their alarm monitoring services, and customer reviews highlight a difficult and costly cancellation process. Alder's website does not list specific pricing on its website, so you'll need to contact the company for cost information. You can request a quote from the company by clicking any of the links to Alder in this review. 

We suggest reading Alder home security reviews below before making your final purchasing decision.

We'll Introduce You!

Call our recommended rep over at Alder below.

1-(866) 970-0815

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User Reviews

Star Rating

2.7
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323 Reviews

Review Breakdown

5 star
34%
4 star
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3 star
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2 star
6%
1 star
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Sentiment Criteria

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Anne Senegal

July 30th, 2018 Rayne, LA DETAILS arrow_drop_down
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I am satisfied with the services of Alder. The agents were very informative and polite and friendly. I feel safe in my home with the home service from alder.

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Reply from Alder

Jul 31, 2018

Hi Anne, thanks for posting a review! We hope you continue to enjoy using your system.

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Carol Gunter

July 30th, 2018 Alexandria, LA DETAILS arrow_drop_down
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System is very easy to use. System gives plenty of time to disarm the away mode

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Reply from Alder

Jul 31, 2018

Thank you for your review, Carol! We're glad you like your system! Let us know if you ever need anything.

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Debra Hall

July 30th, 2018 Lexington, SC

A young man came to my house to see about putting a sign in my yard in order to advertise their business. He talked his way in the door and kept pushing his service. He didn't mention that in order to install the sign we had to sign up for the service to last for 3 years and also put a card on file. He was really pushy when I refused to put my card on file. He then left without giving me any information on how to contact the company for later on questions. In my opinion this is not the way to earn customers.

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Reply from Alder

Jul 30, 2018

Debra, thanks for your review. We appreciate your thoughts. But we also apologize this has been your experience so far! Please feel free to reach out to us at [email protected] with your phone number or account number so that we can resolve any concerns you still may have. Also, our number is 844-442-5337 for your reference. Thanks again.

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LILLIAN BELL

July 30th, 2018 Alexandria, LA DETAILS arrow_drop_down
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THIS COMPANY IS DETERMINED TO WORSEN IT'S RECORD. FIRST OF ALL, COULDN'T GET IN TOUCH WITH ANYBODY TO CANCEL UNTIL IT WAS TOO LATE, SO THEY SAY. THEY SENT A REPLY THAT THEY WERE TRYING TO CONTACT US TO PICK UP THEIR EQUIPPMENT, AND THEY WOULD REFUND THE CHARGES. NOT ONLY IS THAT NOT TELLING THE TRUTH, THAT THEY TRIED TO MAKE CONTACT, THAT IS SO VERY NOT TRUE. CALL WAITING WOULD HAVE INDICATED CALLS MISSED WHEN I CHECKED. ALSO, IN A MONTHS TIME I HAVE BEEN BILLED TWICE IN JUNE, AND EARLY JULY, AND NEITHER AMOUNT WAS THE PRICE QUOTED, BUT MUCH HIGHER AND TO TOP IT OFF, IT LOOKS LIKE THEY HAVE CHANGED THEIR NAME?

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Reply from Alder

Jul 09, 2018

Thank you for your review. Sorry to hear this has been your experience with Alder so far. Of course, we never leave any customer hanging with two bills to pay, and we are more than happy to proceed with a buyout check. Please reach out to us at [email protected], or call our account resolutions team at 844-442-5337 Ext 752. Thanks. --Scott

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Alyse

July 30th, 2018 Anniston, AL DETAILS arrow_drop_down
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Service is horrible. I never received my equipment that was promised and they claim I can not cancel my service.

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Reply from Alder

Jul 30, 2018

Alyse, thanks for your review. Sorry for how things have gone so far! Please reach out to us at [email protected] with your phone number or Alder account number so we can get your concerns resolved and go forward more smoothly. Thanks again.

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Stella V Carpenter

July 23rd, 2018 DETAILS arrow_drop_down
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Great customer service, Always polite and very helpful

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Reply from Alder

Jul 23, 2018

Stella, thanks for your review!

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Mckinney Gilbert

July 23rd, 2018 DETAILS arrow_drop_down
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Service guys stop by and check system 2 make sure batteries and good and system is working properly

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Reply from Alder

Jul 23, 2018

Thank you for your review and feedback. Let us know if you need anything.

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James Lindsey, Longview

July 23rd, 2018 DETAILS arrow_drop_down
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iTS' SIMPLE, EASY TO SET, AND MY FAMILY FEELS MUCH SAFER WITH THE ALDER SYSTEM INSTALLED. GO FOR IT!!

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Reply from Alder

Jul 23, 2018

Thanks for your review and enthusiasm about the system!

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Charles Wiant

July 23rd, 2018 DETAILS arrow_drop_down
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You haven't removed your equiptment after we canceled service.

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Reply from Alder

Jul 23, 2018

Charles, thanks for your review. Sorry for your frustration. Please reach out to us at 844-442-5337 if you need any follow up with your system.

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Wanda Price

July 23rd, 2018 DETAILS arrow_drop_down
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They provide Excellent service every time.

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Reply from Alder

Jul 23, 2018

Hi Wanda. Thank you for leaving a review!

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Delores Davis

July 23rd, 2018 DETAILS arrow_drop_down
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Very responsive and reliable. I believe that Alder would be there whenever we need them to respond to a problem or to get help of some kind.

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Reply from Alder

Jul 23, 2018

Delores, thank you for your review. We hope you enjoy your system!

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Anoymous

July 23rd, 2018 DETAILS arrow_drop_down
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They are not a company that I will ever use again. They are shady and unwilling to work with its customers. They try to trick you into a contract when you clearly state you can not be in a contract. Then they try to make you pay an outrageous price for their service that you will not even be getting.

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Reply from Alder

Jul 23, 2018

Thank you for your review. We apologize things have gone this way so far! We'd love to make sure we rectify things and provide you a resolution. Please, reach out to us at [email protected] with your phone number or Alder account number. Thanks again.

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Brittany

July 23rd, 2018 Monongahela, PA DETAILS arrow_drop_down
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If I could give 0 stars I would. Our salesperson told us to give him a month’s notice if we ever want to cancel. We haven’t been able to contact him since he sold us our system which was 7 months ago. Customer service is a joke and told us there is nothing they can do about it. Terrible service, I wouldn’t want anyone to get this security system. A waste of money for months because no one will help us cancel our service.

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Reply from Alder

Jul 23, 2018

Thanks for your review. I apologize that this has been your experience so far. I'd like to change that and get things rolling more smoothly for you. Please, reach out to us at [email protected] with your phone number or Alder account number. Thanks again.

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Melody Brown

July 23rd, 2018 Corsicana, TX DETAILS arrow_drop_down
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Dishonest company that does not follow through. Their salesperson lied his way into our home. Now they consistently disconnect the call when l contact them. They have yet to send me documentation that they promised, and when I asked to speak to a manager, they hung up.

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Reply from Alder

Jul 23, 2018

Thank you for your review. We apologize for what has happened thus far and want to ensure a resolution is reached. Please contact us at [email protected] with your phone number or Alder account number. Thanks again.

Verified Customer

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Theresa Gonzales

July 16th, 2018 DETAILS arrow_drop_down
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No calls to verify active alarm being set off. Calls for confirmation. Including when Smoke Alarm activates

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Reply from Alder

Jul 19, 2018

Theresa, thanks for your review. Please reach out to us as needed at 844-442-5337.

Verified Customer

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Stanley Eason

July 16th, 2018 DETAILS arrow_drop_down
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I like the way it works in the house and the voice of the machine telling you that the front door and the back door is open

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Reply from Alder

Jul 19, 2018

Thanks for your review, Stanley!

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Patricia T. Hicks

July 16th, 2018 DETAILS arrow_drop_down
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Have not had any problems with Alder when calling for service. Response time is good.

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Reply from Alder

Jul 19, 2018

Hi Patricia. Thanks for your review!

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Natasha

July 16th, 2018 DETAILS arrow_drop_down
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Monthly fee was more than I was quoted. Was told the battery would last 6 months on each camera and I've already had to charge both of them. Most times the live feed doesn't load.

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Reply from Alder

Jul 21, 2018

Natasha, thanks for your review. I want to make sure things go more smoothly for you. Please know that you can call our tech support team directly at 844-442-5337 Ext 731 if you need anything. You may also contact us at [email protected] if you have any other outstanding concerns.

Verified Customer

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DiRhonda Gosey

July 16th, 2018 DETAILS arrow_drop_down
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Great company very good customer service

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Reply from Alder

Jul 21, 2018

Hi, thank you for leaving a review!

Verified Customer

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BH

July 16th, 2018 DETAILS arrow_drop_down
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Horrible support no follow up not actually providing service

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Reply from Alder

Jul 21, 2018

Thank you for your review. We apologize this has been your experience so far! Please reach out to us at [email protected] with your phone number or Alder account number so that we can identify all your concerns and come to a resolution for you. Thanks again.

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Theresa Charlot

July 11th, 2018 Church Point, LA DETAILS arrow_drop_down
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They are respectful and honest. I think it's the most safe system for our home.

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Reply from Alder

Jul 11, 2018

Theresa--thanks for leaving a review for us!

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Robin Mcginnis

July 11th, 2018 Spokane, WA DETAILS arrow_drop_down
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This Alder system is a great deal. They have been very friendly and prompt.

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Reply from Alder

Jul 11, 2018

Robin, thank you for taking time for leaving a review!

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Dawn Whatley

July 11th, 2018 Baytown, TX DETAILS arrow_drop_down
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I recommend this company to everyone. I can call and they'll help me walk through the system if I need it. I work late and I like having this.

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Reply from Alder

Jul 11, 2018

Thanks for your remarks, Dawn! Glad to hear you're happy with the system!

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Howard Swinton

July 11th, 2018 Morrilton, AR DETAILS arrow_drop_down
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We chose this company because of their updated equipment. Customer service hasn't returned all of our calls.

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Reply from Alder

Jul 11, 2018

Hi Howard, thanks for your review. We apologize for your experience so far. Please reach out to us at [email protected] so we can make sure your concerns are resolved and you have a smoother experience going forward. Thank you. --Scott

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Bettye Perry

July 11th, 2018 Meridian, MS DETAILS arrow_drop_down
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The young man that came out here was very nice and really respectful and courteous. He explained everything about the system. The system is doing good and they have responded quickly.

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Reply from Alder

Jul 11, 2018

Thanks for your review! Let us know if you ever need anything.

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Ricky Carrington

July 11th, 2018 Magnolia, AR DETAILS arrow_drop_down
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It's a very high tech system with a reasonable price. They were excellent in how they explained how it works. If I have a problem they are very happy to come out to help me or or explain it over the phone .

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Reply from Alder

Jul 11, 2018

Ricky, thank you for your review. Glad to have you join the Alder family.

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Eunice Finch

July 11th, 2018 Newport News, VA DETAILS arrow_drop_down
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This is a very good, simple, effective system. It has the highest technology in its category and a good monthly price. Customer service is good, they have called and checked back with us and made sure it was operating well.

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Reply from Alder

Jul 11, 2018

Eunice--we appreciate hearing your feedback. Thanks!

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Connell Thompson

July 11th, 2018 Jacksonville, FL DETAILS arrow_drop_down
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I don't know why I went with this company, but it was a mistake. The equipment and customer service is poor.

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Reply from Alder

Jul 11, 2018

Connell, thanks for your review. Sorry to hear this. Please reach out to us at [email protected] with your phone number or Alder account number so we can resolve your concerns as they relate to equipment and service. Thank you. --Scott

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Benny Thompson

July 11th, 2018 Monroe, LA DETAILS arrow_drop_down
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I am dissatisfied with this service. It's not working properly, it keeps going off at night and says it is a miscalculation, it's a failure. I don't think they are trustworthy.

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Reply from Alder

Jul 09, 2018

Annie, thanks for your review! We're glad you chose Alder.

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Anonymous

July 11th, 2018 Saraland, AL DETAILS arrow_drop_down
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The were very thorough and explained everything very well. We have not had any problems with it.

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Reply from Alder

Jul 11, 2018

Hi! Thanks for your review.

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Dolores Marinello

July 11th, 2018 Pittsburgh, PA DETAILS arrow_drop_down
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We bought this system because it's not telephone activated and it's a good price.

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Reply from Alder

Jul 11, 2018

Hi Dolores, thanks for your review. We're glad to hear your feedback! Let us know if there's anything we can do for you. --Scott

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Harold Allen

July 11th, 2018 Tallulah, LA DETAILS arrow_drop_down
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The equipment is good and the service is affordable. Dependable and they're there when I need them. It's easy to use and they are an excellent company for me.

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Reply from Alder

Jul 11, 2018

Harold, thanks for your review! Glad to hear about your thoughts on the system and service.

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Albert Pendlebury

July 11th, 2018 Blackfoot, ID DETAILS arrow_drop_down
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They have been very courteous, professional and prompt and got everything taken care of. They were good at explaining the new alarm system to us. They always answer quickly and we've never any problems that they didn't resolve. This company is less expensive than a previous company we had.

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Reply from Alder

Jul 11, 2018

Albert, glad to hear you chose Alder! We hope you enjoy your system.

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Mary Ester

July 11th, 2018 DETAILS arrow_drop_down
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The equipment is good, we really enjoy the service that is provided. The technician was very helpful and did what he was supposed to do. It's a good deal.

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Reply from Alder

Jul 11, 2018

Thanks for letting us know your thoughts on Alder, Mary! Hope you enjoy your system.

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Johnette Jerrett

July 11th, 2018 Spring, TX DETAILS arrow_drop_down
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There is no bulky equipment and it's simple to use.The customer service is excellent. The installer was very, very professional and explained everything to me. My experience has been really good, they always call me right away if I put my code in wrong or go out the door without putting it in. It's a little pricey, but I'm willing to pay it.

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Reply from Alder

Jul 11, 2018

Johnette, thanks for your review. We are happy to hear how you've enjoyed everything so far! Welcome to the Alder family.

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Candice Newton

July 11th, 2018 Monroe, LA DETAILS arrow_drop_down
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It was a great offer and I needed this for my protection. They offered me great financing. It's a very accurate system.

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Reply from Alder

Jul 11, 2018

Hi Candice, thanks for leaving us a review!

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Kristine

July 10th, 2018 DETAILS arrow_drop_down
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They never come check equipment have had one guy stop only because I seen him on the road

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Reply from Alder

Jul 10, 2018

Hi Kristine. Thanks for your review! We apologize for that. Please reach out to us at [email protected] with your phone number or account number so that we can fix that and make sure you get technical help whenever you need it.

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Charlaine Skeel

July 10th, 2018 DETAILS arrow_drop_down
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I felt they took advantage of my situation, I thought I was talking with a representative from my current security co. When I asked if he was working under contract with the company I was with he didn't deny it just saying we're our own company. The technician did not put sensors on doors he listed as being secured & did not activate the remote but told me it was ready to go. I spent an hour on the phone with another technician setting these things up myself. I was charged the activating fee of $9.80 twice when I questioned it I was told they didn't know why that happened but they could not credit it until I sent them a copy of my bank statement proving both payments had cleared my account! I had no issues with the company I had been with for the past 10 years and I regret changing.

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Reply from Alder

Jul 10, 2018

Thank you for your review, Charlaine. I apologize this has been your experience with Alder so far. Please contact us at [email protected] with your phone number or Alder account number so we can come to a speedy resolution and make sure you have a smoother experience going forward! Thanks again. -Scott

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Joel Gilbert

July 10th, 2018 DETAILS arrow_drop_down
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Customer support is horrible and your ability to successfully ship any replacement parts is abysmal. We are still waiting on a battery back up for our main alarm panel. You shipped it once to the wrong address which you have done before on other items. I point out that you need to ship to our mailing address and I have no idea as to what you do next.

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Reply from Alder

Jul 10, 2018

Hi Joel. Thanks for your feedback. I apologize for the way things have gone! We want to make sure this sort of thing doesn't happen again. Please reach out to us at [email protected] with your phone number or Alder account number so we can take care of things with you going forward. Thanks! -Scott

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Byron Smith

July 10th, 2018 DETAILS arrow_drop_down
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Not honorable!! Heading into 3 months and haven't held up to their part of the contract. Still haven't bought out contract from Guardian!!

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Reply from Alder

Jul 10, 2018

Byron, thank you for leaving a review. Sorry to hear this! Please know that we want to make sure we take care of paying off your previous company. I apologize for the delay. If you can, please send us a copy of the Guardian contract as well as your Guardian final bill statement if you haven't already. You can send them to [email protected] Otherwise, I will look into why there has been this delay. Thanks! -Scott

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Leonard Phillips

July 10th, 2018 DETAILS arrow_drop_down
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The company is trash there products are trash and customer service is trash

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Reply from Alder

Jul 10, 2018

Hi Leonard, thanks for your review. We're sorry you feel this way! If there is anything specific we need to help you out with, please let us know it by contacting us at [email protected] with your phone number or Alder account number. Thanks again. -Scott

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Patrice Taylor

July 10th, 2018 Dallas, TX DETAILS arrow_drop_down
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Alder is a scam, Do not feed into their lies. They never told us about a 3 day cancellation or the 5 year contract. They will not let you cancel the service with them. If i could give them 0 stars i would.

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Reply from Alder

Jul 10, 2018

Hi Patrice, thanks for your review. Sorry you've had this experience with Alder so far. We want to make sure we rectify your concerns. Please contact us at [email protected] so that we can have a more detailed discussion about resolving your main concerns. Thanks again! -Scott

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Vera Liggians

July 9th, 2018 Port Gibson, MS DETAILS arrow_drop_down
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Whenever you ask them something, they try and get you the best information.

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Reply from Alder

Jul 09, 2018

Hi Vera, thanks for your review!

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anonymous

July 9th, 2018 Otis Orchards, WA DETAILS arrow_drop_down
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Everything's working fine. I haven't gotten used to the touch screen panel yet, and it has some problems turning off.

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Juan Maldonado

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They're very responsible in taking care of issues.

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Reply from Alder

Jul 09, 2018

Juan, thank you for your review! Let us know if you ever need anything.

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Guadalupe Garcia

July 9th, 2018 Dallas, TX DETAILS arrow_drop_down
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It's always easy to communicate with them. It's also easy to use.

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Reply from Alder

Jul 09, 2018

We appreciate your review, Guadalupe!

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Mary Romero

July 9th, 2018 Henryetta, OK DETAILS arrow_drop_down
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I changed my mind the day after they installed it, and they won't respond to my requests to have it pulled. I don't think the equipment is what they said it was.

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Reply from Alder

Jul 09, 2018

Hi Mary, thanks for your review. Sorry you've had this experience so far! I see that we are cancelling your account and will issue a full refund once we receive the equipment. I apologize for the delay in this process! Please contact us at [email protected] if you need any more help. Thanks. -Scott

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Wayne Hannah

July 9th, 2018 Anderson, IN DETAILS arrow_drop_down
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They tell you one thing and do something else. My experience with them was a bunch of lies

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Reply from Alder

Jul 09, 2018

Thank you for your review, Wayne. Sorry to hear this has been your experience with Alder so far! Please reach out to us at [email protected] so that we can make sure your concerns get fully resolved. Thanks again! -Scott

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Inez Elam

July 9th, 2018 Aiken, SC DETAILS arrow_drop_down
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The sales rep provided us with all the information. He was very kind and I trusted him.

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Reply from Alder

Jul 09, 2018

Inez, thanks for your review! Happy that you chose Alder for your home protection!

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Chester Shoemaker

July 9th, 2018 Muncie, IN DETAILS arrow_drop_down
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We haven't had any problems so far. It doesn't take up much space or bother me.

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Reply from Alder

Jul 09, 2018

Hi Chester. Thanks for leaving a review for us!