Name: Alder
Rating: 2.7

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Verified Customer

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Duran Parkin Stone Mountain, GA

I ask them numerous of times to get back to me to fix my panel and the cameras and no one has yet to call me. But they call daily for payment though.

2 years ago

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Dee FItzgerald Pittsburgh, PA

horrible communication, third party issues, Not helpful at all

2 years ago

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Sandy Bonacci Omaha, NE

I am disappointed with the limited area view of the cameras. Also, I was not advised there are 2 different charges from 2 different companies. Alder & Kami. The quality is not worth the charge.

2 years ago

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Gregory Francis Indianapolis, IN

I feel that the security system is way to basic. I feel like it's capable of doing more! The app needs to be revamped and redesigned. It's needs to have more capabilities like know the crime in your neighborhood and more user friendly.

2 years ago

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Peter hondru Lake Worth, FL

Disappointed with the performance of the unit being able to continually monitor the door sensors from a very reasonable distance. The sensors keep disconnecting from the master station. Even after repeatedly replacing batteries in the sensors. We have been unable to reach a human being for help.

2 years ago

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Demarcus Memphis, TN

Well to be honest my back door sensor went out 3 months ago. I talk with customer service bout this was the second time it went out no response. My alarm was triggered because door was not fully closed the response team called and ask if it was a false alarm and I said yes but still had the local mpd come out and I was charged.

2 years ago

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Roberts Wichita Falls, TX

would like 24/7 service and that the camera has limited space

2 years ago

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Kim Trout Lewisberry, PA

good experience. A little overpriced. Have had no problems so far.

2 years ago

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Caiti Austin, TX

I like the notification of the door opening, but I feel I didn't get enough time to consider my agreement and now feel stuck in a contract I no longer want.

2 years ago

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none Tucson, AZ

good i was showing the wife how the system worked and after I got in the shower well she set the alarm off and I couldn't find my phone so the police were call and arrived in a matter of minutes

2 years ago

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Kathy Palmer, MI

very positive all representatives are very friendly and well informed about the products

2 years ago

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Marshall Cohen Charleston, SC

Excellent good service and customer service

2 years ago

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Linda Rojas Fort Meade, FL

Marvelous no issues with connection or surveillance.

2 years ago

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William Bodemer Bodfish, CA

Real Response, Fast Alerts, easy installation for home

2 years ago

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Henry Plano, TX

Great no complaints so far dependable and reliable service.

2 years ago

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N J Dunmore Apollo Beach, FL

Easy, reliable and expeditious responses to questions or concerns

2 years ago

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Matthew Juliar Seguin, TX

Awesome and live customer service and outstanding support group ....

2 years ago

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carmen Diaz Syracuse, NY

love them they are fast with checking if u need help and they are nice as well

2 years ago

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Linda Clearwater, FL

Only one experience which was a mistake that was created by my cat. However, ASAP Alder called, my friend emergency contact called and the police came to my home. I call that great response.

2 years ago

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Verified Customer

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Alice Dunston Nashville, NC

No problems with system! Love it! The service has been great! Easy to use and I never had any problems with the service or the equipment! But most of all I love my outdoor camera! I can see from my entire driveway!

2 years ago

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Stacey Parker Kenner, LA

Alder continuously calls my phone number and I do not have service (and I don't know anyone who does) with this company. I call them and ask that they not call me anymore and they refuse to remove my number from their systems. They are harrassing me and won't stop.

2 years ago

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Verified Customer

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Erica

Needs alot of improvement. Could have better customer service representatives. I'd like a call when my alarm is triggered not a text or email or nothing at all sometimes. Better security setups would make us feel safer. Better quality of camera's. Camera's are not good checking from the phone's especially at night time. Takes forever to load the app to even see the cameras. Camera's resolution is off jumps around. Camera's are not clear half the time. Poor quality in service.

2 years ago

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Verified Customer

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Robert & Sherita Trotter

We have been customers since May 2020 and we love Alder. Services are very affordable and the provide great service. If your alarm goes off for any reason they are sending you a text and calling you right away.

2 years ago

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JACQUELINE WILTZ

6 second its not long enough to look at someone breaking into your home

2 years ago

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Thomas George Goebel

very good and courteous and very helpful and knowledgeable

2 years ago

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Teresa

A bit disappointing that I wasn‚Äôt explained the different contracts before signing updated

2 years ago

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Andre Michel colas

Once you signed the contract it will take for ever to get them on the phone, I have of alarm didn‚Äôt work and I get gold of rhem

2 years ago

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Victor

Horrible do mot waste your time. The customer service is horrible.

2 years ago

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Nelson

Great! Work exactly how I needed it to. The alarm is definitely loud, which helps with getting the neighbors attention also. And the police respond pretty quickly.

2 years ago

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William

Range of devices to control panel is less than expected

2 years ago

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Janice Williams

Every time my alarm goes off they on top of it. I really likes it cause I‚Äôm a 69 year old female that live by myself in a area I don‚Äôt want to live in. But with this alarm I feel a little safe.

2 years ago

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Grant D

Good so far, but I think the follow up after the sale has been sub standard. No one called to follow up on product performance

2 years ago

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Paul Loiacono

Over all good. I wish they would‚Äôve recommended a few more pieces of equipment. I feel that I am short a motion sensor and a glass break

2 years ago

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Private

Hard to get in touch with and it‚Äôs like buying a car, they‚Äôll promise and tell you anything to sell the product and very pushy. You do it now or you don‚Äôt get it no research possible

2 years ago

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Gerard Russo

They have been prompt when needed and always available

2 years ago

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Mayo Holloway

My experience has been great,I have been pleased ever since I got Alder,Great customer service

2 years ago

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Shelia Caison

They have always followed up and are very helpful.

2 years ago

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Teresa

I have nothing good to say about Alder. I‚Äôve left a review before and my opinion has not changed at all. I can‚Äôt get past the rudeness of the lady that answered the phone when I called on day 29 of receiving my system to tell them I hadn't tried it yet. And the sales man was pushy also.

2 years ago

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Angel

No issues so far, easy to set and relaible system

2 years ago

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Robert Kohlhofer

They get you and forget you. They make promises just to shut you up. Stay away. promises to help solve your problem, then make excuses. Stay away!!

2 years ago

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Moore

Hate it, costumer service is never available to help. I‚Äôm always being hung up on so they never answer questions

2 years ago

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Angela

Could be better with customer service need to work on it

2 years ago

Reply from Alder

Thank you for your feedback, Angela. We apologize that our service did not satisfy your expectations. I assure you that Alder has been improving so issues like this are less common. We would love to make things right if you give us another chance. Please feel free to reach out to me directly ([email protected]) with any further comments, concerns, or suggestions. Thank you.

May. 17th, 2023

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Daniel L Percoco

Pleasant and we like the features on the pad with a voice letting us know if our doors are open or closed

2 years ago

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Christina

I‚Äôve had a frustrating experience. Long wait times consistently with customer service and technicians. Feels very small scale and not on the same level as ADT.

2 years ago

Reply from Alder

Thank you for bringing this to our attention. We're sorry you had a bad experience. We're striving to do better and resolve issues promptly and accurately. If you have other comments, suggestions, or concerns please feel free to reach out to me directly ([email protected]). Thank you!

May. 17th, 2023

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Brandie Jones

Have great success, no issues, my alarm went off one time and they called me immediately. Great Customer Service!

2 years ago

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Michael Schulz Menomonee Falls, WI

Deceptive sales practices! Initially states that there just coming in to make an upgrade to the present system not saying a complete change to a different system! CON MAN sales tactic, takes advantage of seniors! Then they say that there's local support for the equipment. Still waiting for sensors to be replaced after 2 YEARS.

2 years ago

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Joyce Hernandez Crockett, TX

Alder is the worst alarm system ever. I've been with them 2or3 weeks and my system don't work properly. They want me to wait 2 months before they send someone out to fix it. They guy name Christopher C want respond to my calls. Someone was supposed to come out today. No one showed up. I hate I ever i signed up with alder. So I will tell everyone to think twice before signing up with this company. They will charge you for everything. They said they wasn't going to charge me until they fix it. I'll see cause their word ain't worth nothing.

2 years ago

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Dale Layne Cleveland, OH

A complete rip off, purchased 3 cameras from them, they don’t install. Customer service is the worst I have ever had to deal with. Alarm goes off for no reason all times of the day for no reason. I guess the only good thing is I am getting to know the police pretty good thanks to the false alarms.

2 years ago

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George Happler Norcross, GA

Most unprofessional company I have ever worked with. Could get no service whatsoever on defective equipment Paid two years on a five year contract with equipment not operating. After completing 60 months of payments called to cancel service three times to no avail. Received threatening letters demanding payment. Will have to turn it over to attorney. STAY AS FAR AWAY FROM THESE PEOPLE AS YOU CAN!

2 years ago

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donna 60 Ashtabula, OH

customer service is terrible. pressured parents into buying a 5 year contract which is useless in their area. They were supposed to able to cancel if moved. They are now in a different state the house has been sold and they continue to refuse to act because my mom can't remember her verbal password. We have verified account by 3 other means. Have spent hours trying to get contract cancelled even though they are in a nursing home.

2 years ago