Name: Alder
Rating: 1.6

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Verified Customer

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Robert saipher Ocala, FL

Horrible customer service!!! To go along with totally inept technical support which takes an average if a half an hour to get a tech to pick up.

1 year ago

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Verified Customer

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Chelsea Spilman Pocatello, ID

My panel came broken they have yet to replace it and haven't received a new one. Have paid for two months for nothing to work.

1 year ago

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Shelia Caison

They have always followed up and are very helpful.

3 years ago

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Angel

No issues so far, easy to set and relaible system

3 years ago

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Thomas George Goebel

very good and courteous and very helpful and knowledgeable

3 years ago

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Teresa

A bit disappointing that I wasn‚Äôt explained the different contracts before signing updated

3 years ago

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Duran Parkin Stone Mountain, GA

I ask them numerous of times to get back to me to fix my panel and the cameras and no one has yet to call me. But they call daily for payment though.

3 years ago

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Marshall Cohen Charleston, SC

Excellent good service and customer service

3 years ago

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Linda Rojas Fort Meade, FL

Marvelous no issues with connection or surveillance.

3 years ago

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William Bodemer Bodfish, CA

Real Response, Fast Alerts, easy installation for home

3 years ago

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Kelly Amous Oklahoma City, OK

They have a quick response and call back

3 years ago

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Marla Thomas Killeen, TX

Alder has been the best experience out of other alarm

3 years ago

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Maria Droddy Humble, TX

Great! any time my alarm goes off I get checked on.

3 years ago

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Branden nava San Antonio, TX

Its an awesome security service easy to install.

3 years ago

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Roger Bon Wasilla, AK

Camera is beneficial in monitoring driveway and front porch.

3 years ago

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Mr. Stafford Fort Bragg, NC

Waste of money could have bought all the items from Best Buy. Customer service failed to help with the equipment issues.

3 years ago

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Carrie Shockley Summerville, SC

Not a very good experience. Customer service is not helpful. Equipment is cheap.

3 years ago

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Ronald Roberts Florence, SC

Easy to install with good service with any questions

3 years ago

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Christine Mullen Daytona Beach, FL

Great customer service and I love feeling safe in home

3 years ago

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Jay Columbus, OH

Excellent service, easy to install and to operate.

3 years ago

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Anthony Blue Springs, MO

Professional!!!!! Perfect operation so far. Very thorough.

3 years ago

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LaFondra Dallas, TX

They are good in trustworthy good customer service

5 years ago

Reply from Alder

Thanks for your review! We appreciate your feedback, and we're happy that you feel this way!

Apr. 10th, 2019

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Verified Customer

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Stella V Carpenter

Great customer service, Always polite and very helpful

5 years ago

Reply from Alder

Stella, thanks for your review!

Jul. 23rd, 2018

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Verified Customer

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Wanda Price

They provide Excellent service every time.

5 years ago

Reply from Alder

Hi Wanda. Thank you for leaving a review!

Jul. 23rd, 2018

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Verified Customer

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DiRhonda Gosey

Great company very good customer service

5 years ago

Reply from Alder

Hi, thank you for leaving a review!

Jul. 21st, 2018

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Verified Customer

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Robin Mcginnis Spokane, WA

This Alder system is a great deal. They have been very friendly and prompt.

5 years ago

Reply from Alder

Robin, thank you for taking time for leaving a review!

Jul. 11th, 2018

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Verified Customer

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Kristine

They never come check equipment have had one guy stop only because I seen him on the road

5 years ago

Reply from Alder

Hi Kristine. Thanks for your review! We apologize for that. Please reach out to us at with your phone number or account number so that we can fix that and make sure you get technical help whenever you need it.

Jul. 10th, 2018

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Verified Customer

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Byron Smith

Not honorable!! Heading into 3 months and haven't held up to their part of the contract. Still haven't bought out contract from Guardian!!

5 years ago

Reply from Alder

Byron, thank you for leaving a review. Sorry to hear this! Please know that we want to make sure we take care of paying off your previous company. I apologize for the delay. If you can, please send us a copy of the Guardian contract as well as your Guardian final bill statement if you haven't already. You can send them to . Otherwise, I will look into why there has been this delay. Thanks! -Scott

Jul. 10th, 2018

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Verified Customer

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Juan Maldonado Bon Aqua, TN

They're very responsible in taking care of issues.

5 years ago

Reply from Alder

Juan, thank you for your review! Let us know if you ever need anything.

Jul. 9th, 2018

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Verified Customer

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William Bass Crystal Springs, MS

They do a good job every time they come out. They have good equipment.

5 years ago

Reply from Alder

Thanks for your review, William!

Jul. 9th, 2018

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Verified Customer

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Leona Hanneken Spokane, WA

I get answers when I call them. They're system works.

5 years ago

Reply from Alder

Leona, thank you for your review. Glad to hear your feedback!

Jul. 9th, 2018

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Verified Customer

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Robert Grandy Warren, AR

It keeps me up to date. They're also very prompt.

5 years ago

Reply from Alder

Robert, glad to hear you enjoy the system and the services!

Jul. 9th, 2018

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Verified Customer

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Clifford Miell

Everything works perfect, there are no problems or issues.

5 years ago

Reply from Alder

Clifford, we're glad to hear that! Thank you for your review.

Jul. 3rd, 2018

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Verified Customer

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Sandra Thomas

They talked to us and suddenly next thing I know they were putting the system in my house.

5 years ago

Reply from Alder

Sandra, thanks for your review. Please let us know if there's anything we can do for you.

Jul. 3rd, 2018

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Verified Customer

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Melvin Moore

The equipment is fine, it does its job. They have me waiting almost 3 weeks for cameras, and they didn't call or show up.

5 years ago

Reply from Alder

Melvin--thank you for your review. We apologize for your experience so far! Please reach out to us at with your phone number or account number so that we can rectify this issue. Thanks again.

Jul. 3rd, 2018

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Verified Customer

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Margie Bookey

Customer service is lousy, it takes forever to get in contact with somebody. The equipment is average.

5 years ago

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Richard Spear

When you put it on the wall they have tape showing up underneath.

5 years ago

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Carolyn Cammon

They offer a great service and have a great price for it.

5 years ago

Reply from Alder

Carolyn, thanks for your review!

Jul. 3rd, 2018

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Verified Customer

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Michael Scott

Knowledge, friendliness, efficiency, timeliness, honesty

5 years ago

Reply from Alder

Hi Michael! Thanks for your review! We appreciate your feedback. --Scott

Jul. 2nd, 2018

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William Mauldin Toccoa, GA

The service Tech was very nice did great job on update installation and reviewed everything with me afterwards.

1 year ago Edited February 9, 2023

Reply from Alder

Thank you so much for your review, William! We appreciate your business and taking time out to leave us a review! Thank you.

Mar. 28th, 2023

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Lovely Love San Antonio, TX

These goons are trying to scam me and I have not even received the equipment yet! They keep giving me the run around about canceling this service. What's so hard? I haven't even received the equipment. This is a SCAM! RUN! RUN! RUN! DON'T DO IT! -A VERY ANGRY CUSTOMER YOU COULD HAVE HAD!

2 years ago Edited January 5, 2022

Reply from Alder

Lovely, thank you for taking the time to write a review. We're sorry you had a frustrating experience. Alder has been improving and that's why I'm here. I tried to find your account in our database with your name, but I couldn't find anything. We would love to make things right if you give us another chance. Please feel free to reach out to ([email protected]) with further questions or concerns you have. Thanks!

Jun. 27th, 2023

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Anthony blees Hot Springs, AR

Terrible experience with this company. In the first year, cameras have went out multiple times and there is a $40 charge everything they send a technician to fix the problem. I wish I would have used another company to protect my family and belongings. Do yourself a favor and look around for better options.

2 years ago

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Dazian Smith Nashville, TN

Bamboozled into a 5 year contract when I was told it was only 12 months. Reached out multiple times and explained that I would be homeless and had no use for the system and they suggested that i pay the 2 grand to cancel:) as if I had 2 grand. Lies, lies, lies. Not upfront about costs at all. Mediocre security and helpless support.

2 years ago

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Evelyn Reserve, LA

Was on vacation across the country in November. Got call from Alder that my fire alarm was going off. Fire department was called and didn't see any problem. Same thing happened about 1/2 hour later. I was panicked to say the least. When I got home a week later found it had gotten COLD! Alder should know if their alarm is for cold or heat.

3 years ago

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Rebecca Pratt Columbus, OH

Would give them no stars if it was an option. They cancelled our account and kept taking money out of our account & now tell us we have to keep paying even though the equipment wouldn't work right, they wouldn't send a service tech to our home (sent us parts to fix ourselves), Would never recommend this company to anyone for anything.

3 years ago

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Dale Layne Cleveland, OH

A complete rip off, purchased 3 cameras from them, they don’t install. Customer service is the worst I have ever had to deal with. Alarm goes off for no reason all times of the day for no reason. I guess the only good thing is I am getting to know the police pretty good thanks to the false alarms.

3 years ago

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Michael Schulz Menomonee Falls, WI

Deceptive sales practices! Initially states that there just coming in to make an upgrade to the present system not saying a complete change to a different system! CON MAN sales tactic, takes advantage of seniors! Then they say that there's local support for the equipment. Still waiting for sensors to be replaced after 2 YEARS.

3 years ago

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Stacey Parker Kenner, LA

Alder continuously calls my phone number and I do not have service (and I don't know anyone who does) with this company. I call them and ask that they not call me anymore and they refuse to remove my number from their systems. They are harrassing me and won't stop.

3 years ago

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KENDRA L. DEAN Memphis, TN

THIS IS A FRAUDULENT COMPANY ! THEY SHOWED UP TO MY MOTHER'S HOME PRETENDING TO BE HER CURRENT SECURITY COMPANY. INSTALLED DIFFERENT EQUIPMENT ONLY TO BE A FRAUDULENT COMPANY! THEY ARE SCAMMERS! CALL THE POLICE IF THEY SHOW UP

3 years ago

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Alicia Jimenez Houston, TX

The worst service ever, trying to call someone to pick up their system, had someone broken into my car and asked for footage, never got anything. When trying to cancel they said It was almost $4,000 to cancel. I am writing this as 6/8/2020. They don't care for anything. There is no way to get out of the contract. Please never get this service

3 years ago