Name: Alder
Rating: 2.7

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Verified Customer

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Judson Cork

I accidentally set off my alarm and they always call me to check. I would like some cameras and I don't have any.

4 years ago

Reply from Alder

Judson, we appreciate your review. Thanks for your feedback. If you are interested in cameras, feel free to call us at 844-442-5337! Thanks again.

Jul. 3rd, 2018

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Verified Customer

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Clifford Miell

Everything works perfect, there are no problems or issues.

4 years ago

Reply from Alder

Clifford, we're glad to hear that! Thank you for your review.

Jul. 3rd, 2018

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Verified Customer

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Sandra Thomas

They talked to us and suddenly next thing I know they were putting the system in my house.

4 years ago

Reply from Alder

Sandra, thanks for your review. Please let us know if there's anything we can do for you.

Jul. 3rd, 2018

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Verified Customer

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William Taylor

Communication is good, there have been no problems with the technical or customer support

4 years ago

Reply from Alder

William, thanks for leaving us a quick review!

Jul. 3rd, 2018

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Verified Customer

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Gerald Haynes

The salesman was very convincing, and this is the best equipment that I have seen.

4 years ago

Reply from Alder

Gerald--we're grateful for your review!

Jul. 3rd, 2018

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Verified Customer

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Frankie Williams

The gentleman was at our house for the longest time to make sure that everything was set up correctly, and he was nice the entire time. He explained everything to us the entire way through. The numbers are much bigger with Alder, and the voices for when the door is opening isn't so loud. I definitely like the flow of Alder more than the other company I've used, and I'm glad I made the switch.

4 years ago

Reply from Alder

Frankie, thanks so much for your thoughts and feedback! Glad you chose Alder!

Jul. 3rd, 2018

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Verified Customer

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Melvin Moore

The equipment is fine, it does its job. They have me waiting almost 3 weeks for cameras, and they didn't call or show up.

4 years ago

Reply from Alder

Melvin--thank you for your review. We apologize for your experience so far! Please reach out to us at with your phone number or account number so that we can rectify this issue. Thanks again.

Jul. 3rd, 2018

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Verified Customer

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Sonia Rose

My system says "low battery" and it took close to a month for them to determine I needed a new battery. The customer service is bad and I think there are other systems for cheaper. But, it serves my purposes.

4 years ago

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Verified Customer

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Deborah Springer

It's easy to operate, and they help me with all the things I have an issue with.

4 years ago

Reply from Alder

Hi Deborah, thanks for your review. Glad to have you join the Alder family!

Jul. 3rd, 2018

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Verified Customer

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Renee Hamilton

If there is ever a problem they fix it and get right back to me about the problem. You can call the fire department or police so it makes you feel safer at home.

4 years ago

Reply from Alder

Renee, thanks for your review!

Jul. 3rd, 2018

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Verified Customer

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Felicia Sharkey

I like the customer service, they are excellent. But, sometimes it does go off and I don't know why.

4 years ago

Reply from Alder

Felicia, thanks for your review. Please reach out to our tech support team if you ever have the system go off. They can be reached at 844-442-5337 Ext 731.

Jul. 3rd, 2018

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Verified Customer

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Jerome Agee

Everything is perfect, the equipment is good and the representatives are good.

4 years ago

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Verified Customer

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Margie Bookey

Customer service is lousy, it takes forever to get in contact with somebody. The equipment is average.

4 years ago

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Verified Customer

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Adrienne Lynch

As soon as I had a problem with my security code, I called them and it was handled very quickly. I think their equipment is up to date, and they make it has good quality. The service is great, very professional and courteous.

4 years ago

Reply from Alder

Adrienne, thanks for your review! Happy to hear from you about your feedback so far.

Jul. 3rd, 2018

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Verified Customer

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Lee Stafford

Any question I have they get right back to me with an answer. They are always listening to it, even for the wrong code.

4 years ago

Reply from Alder

Lee, thanks for leaving a review! Glad to hear your thoughts.

Jul. 3rd, 2018

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Verified Customer

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Richard Spear

When you put it on the wall they have tape showing up underneath.

4 years ago

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Verified Customer

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Carolyn Cammon

They offer a great service and have a great price for it.

4 years ago

Reply from Alder

Carolyn, thanks for your review!

Jul. 3rd, 2018

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Verified Customer

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Mike Young

The only problem we had was someone called the police department way too fast instead of asking us if we needed assistance. It's easy to install and take with you if you move.

4 years ago

Reply from Alder

Hi Mike. Thanks for your review. Let us know if you need any help going forward.

Jul. 3rd, 2018

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Zachary Irving, TX

Great company with good pricing. Professional and prompt.

4 years ago

Reply from Alder

Zachary, thanks for your review! We appreciate your feedback.

Jul. 5th, 2018

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Verified Customer

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Vera Liggians Port Gibson, MS

Whenever you ask them something, they try and get you the best information.

4 years ago

Reply from Alder

Hi Vera, thanks for your review!

Jul. 9th, 2018

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Verified Customer

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anonymous Otis Orchards, WA

Everything's working fine. I haven't gotten used to the touch screen panel yet, and it has some problems turning off.

4 years ago

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Verified Customer

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Juan Maldonado Bon Aqua, TN

They're very responsible in taking care of issues.

4 years ago

Reply from Alder

Juan, thank you for your review! Let us know if you ever need anything.

Jul. 9th, 2018

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Verified Customer

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Guadalupe Garcia Dallas, TX

It's always easy to communicate with them. It's also easy to use.

4 years ago

Reply from Alder

We appreciate your review, Guadalupe!

Jul. 9th, 2018

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Verified Customer

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Mary Romero Henryetta, OK

I changed my mind the day after they installed it, and they won't respond to my requests to have it pulled. I don't think the equipment is what they said it was.

4 years ago

Reply from Alder

Hi Mary, thanks for your review. Sorry you've had this experience so far! I see that we are cancelling your account and will issue a full refund once we receive the equipment. I apologize for the delay in this process! Please contact us at if you need any more help. Thanks. -Scott

Jul. 9th, 2018

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Verified Customer

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Wayne Hannah Anderson, IN

They tell you one thing and do something else. My experience with them was a bunch of lies

4 years ago

Reply from Alder

Thank you for your review, Wayne. Sorry to hear this has been your experience with Alder so far! Please reach out to us at so that we can make sure your concerns get fully resolved. Thanks again! -Scott

Jul. 9th, 2018

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Verified Customer

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Inez Elam Aiken, SC

The sales rep provided us with all the information. He was very kind and I trusted him.

4 years ago

Reply from Alder

Inez, thanks for your review! Happy that you chose Alder for your home protection!

Jul. 9th, 2018

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Verified Customer

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Chester Shoemaker Muncie, IN

We haven't had any problems so far. It doesn't take up much space or bother me.

4 years ago

Reply from Alder

Hi Chester. Thanks for leaving a review for us!

Jul. 9th, 2018

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Verified Customer

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William Bass Crystal Springs, MS

They do a good job every time they come out. They have good equipment.

4 years ago

Reply from Alder

Thanks for your review, William!

Jul. 9th, 2018

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Verified Customer

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Leona Hanneken Spokane, WA

I get answers when I call them. They're system works.

4 years ago

Reply from Alder

Leona, thank you for your review. Glad to hear your feedback!

Jul. 9th, 2018

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Verified Customer

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Robert Grandy Warren, AR

It keeps me up to date. They're also very prompt.

4 years ago

Reply from Alder

Robert, glad to hear you enjoy the system and the services!

Jul. 9th, 2018

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Verified Customer

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Edsorena Reed Stuttgart, AR

They're quick and reliable. They do everything they're supposed to do to make me comfortable.

4 years ago

Reply from Alder

Edsorena, thanks for your review! Glad you're happy with the system and services.

Jul. 9th, 2018

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Verified Customer

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Sherri Williams Lubbock, TX

They were professional. They were knowledgeable of what was going on and just wanted to serve.

4 years ago

Reply from Alder

Sherri, thank you for your review. We appreciate hearing your feedback.

Jul. 9th, 2018

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Verified Customer

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Linda Webster Salt Lake City, UT

They don't repair their equipment and they're a terrible company to work with.

4 years ago

Reply from Alder

Hi Linda, thanks for your honest review. We appreciate your feedback. Sorry to hear this is how you feel so far! Please contact us at with your phone number or Alder account number so that we can engage in a more detailed dialogue and help you resolve your concerns. Thanks! --Scott

Jul. 9th, 2018

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Patrice Taylor Dallas, TX

Alder is a scam, Do not feed into their lies. They never told us about a 3 day cancellation or the 5 year contract. They will not let you cancel the service with them. If i could give them 0 stars i would.

4 years ago

Reply from Alder

Hi Patrice, thanks for your review. Sorry you've had this experience with Alder so far. We want to make sure we rectify your concerns. Please contact us at so that we can have a more detailed discussion about resolving your main concerns. Thanks again! -Scott

Jul. 10th, 2018

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Verified Customer

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Kristine

They never come check equipment have had one guy stop only because I seen him on the road

4 years ago

Reply from Alder

Hi Kristine. Thanks for your review! We apologize for that. Please reach out to us at with your phone number or account number so that we can fix that and make sure you get technical help whenever you need it.

Jul. 10th, 2018

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Verified Customer

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Charlaine Skeel

I felt they took advantage of my situation, I thought I was talking with a representative from my current security co. When I asked if he was working under contract with the company I was with he didn't deny it just saying we're our own company. The technician did not put sensors on doors he listed as being secured & did not activate the remote but told me it was ready to go. I spent an hour on the phone with another technician setting these things up myself. I was charged the activating fee of $9.80 twice when I questioned it I was told they didn't know why that happened but they could not credit it until I sent them a copy of my bank statement proving both payments had cleared my account! I had no issues with the company I had been with for the past 10 years and I regret changing.

4 years ago

Reply from Alder

Thank you for your review, Charlaine. I apologize this has been your experience with Alder so far. Please contact us at with your phone number or Alder account number so we can come to a speedy resolution and make sure you have a smoother experience going forward! Thanks again. -Scott

Jul. 10th, 2018

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Verified Customer

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Joel Gilbert

Customer support is horrible and your ability to successfully ship any replacement parts is abysmal. We are still waiting on a battery back up for our main alarm panel. You shipped it once to the wrong address which you have done before on other items. I point out that you need to ship to our mailing address and I have no idea as to what you do next.

4 years ago

Reply from Alder

Hi Joel. Thanks for your feedback. I apologize for the way things have gone! We want to make sure this sort of thing doesn't happen again. Please reach out to us at with your phone number or Alder account number so we can take care of things with you going forward. Thanks! -Scott

Jul. 10th, 2018

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Verified Customer

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Byron Smith

Not honorable!! Heading into 3 months and haven't held up to their part of the contract. Still haven't bought out contract from Guardian!!

4 years ago

Reply from Alder

Byron, thank you for leaving a review. Sorry to hear this! Please know that we want to make sure we take care of paying off your previous company. I apologize for the delay. If you can, please send us a copy of the Guardian contract as well as your Guardian final bill statement if you haven't already. You can send them to . Otherwise, I will look into why there has been this delay. Thanks! -Scott

Jul. 10th, 2018

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Verified Customer

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Leonard Phillips

The company is trash there products are trash and customer service is trash

4 years ago

Reply from Alder

Hi Leonard, thanks for your review. We're sorry you feel this way! If there is anything specific we need to help you out with, please let us know it by contacting us at with your phone number or Alder account number. Thanks again. -Scott

Jul. 10th, 2018

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Verified Customer

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Anonymous Saraland, AL

The were very thorough and explained everything very well. We have not had any problems with it.

4 years ago

Reply from Alder

Hi! Thanks for your review.

Jul. 11th, 2018

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Verified Customer

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Dolores Marinello Pittsburgh, PA

We bought this system because it's not telephone activated and it's a good price.

4 years ago

Reply from Alder

Hi Dolores, thanks for your review. We're glad to hear your feedback! Let us know if there's anything we can do for you. --Scott

Jul. 11th, 2018

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Verified Customer

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Harold Allen Tallulah, LA

The equipment is good and the service is affordable. Dependable and they're there when I need them. It's easy to use and they are an excellent company for me.

4 years ago

Reply from Alder

Harold, thanks for your review! Glad to hear about your thoughts on the system and service.

Jul. 11th, 2018

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Verified Customer

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Albert Pendlebury Blackfoot, ID

They have been very courteous, professional and prompt and got everything taken care of. They were good at explaining the new alarm system to us. They always answer quickly and we've never any problems that they didn't resolve. This company is less expensive than a previous company we had.

4 years ago

Reply from Alder

Albert, glad to hear you chose Alder! We hope you enjoy your system.

Jul. 11th, 2018

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Mary Ester

The equipment is good, we really enjoy the service that is provided. The technician was very helpful and did what he was supposed to do. It's a good deal.

4 years ago

Reply from Alder

Thanks for letting us know your thoughts on Alder, Mary! Hope you enjoy your system.

Jul. 11th, 2018

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Verified Customer

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Johnette Jerrett Spring, TX

There is no bulky equipment and it's simple to use.The customer service is excellent. The installer was very, very professional and explained everything to me. My experience has been really good, they always call me right away if I put my code in wrong or go out the door without putting it in. It's a little pricey, but I'm willing to pay it.

4 years ago

Reply from Alder

Johnette, thanks for your review. We are happy to hear how you've enjoyed everything so far! Welcome to the Alder family.

Jul. 11th, 2018

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Verified Customer

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Candice Newton Monroe, LA

It was a great offer and I needed this for my protection. They offered me great financing. It's a very accurate system.

4 years ago

Reply from Alder

Hi Candice, thanks for leaving us a review!

Jul. 11th, 2018

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Verified Customer

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Theresa Charlot Church Point, LA

They are respectful and honest. I think it's the most safe system for our home.

4 years ago

Reply from Alder

Theresa--thanks for leaving a review for us!

Jul. 11th, 2018

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Verified Customer

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Robin Mcginnis Spokane, WA

This Alder system is a great deal. They have been very friendly and prompt.

4 years ago

Reply from Alder

Robin, thank you for taking time for leaving a review!

Jul. 11th, 2018

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Verified Customer

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Dawn Whatley Baytown, TX

I recommend this company to everyone. I can call and they'll help me walk through the system if I need it. I work late and I like having this.

4 years ago

Reply from Alder

Thanks for your remarks, Dawn! Glad to hear you're happy with the system!

Jul. 11th, 2018

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Verified Customer

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Howard Swinton Morrilton, AR

We chose this company because of their updated equipment. Customer service hasn't returned all of our calls.

4 years ago

Reply from Alder

Hi Howard, thanks for your review. We apologize for your experience so far. Please reach out to us at so we can make sure your concerns are resolved and you have a smoother experience going forward. Thank you. --Scott

Jul. 11th, 2018