Alder provides a broad line of home security systems with 24/7 professional monitoring and mobile control. Coupled with industry leading emergency response times, Alder offers professional installation or a proprietary do-it-yourself installation option with no service windows by shipping the alarm systems directly to the customer's home. The do-it-yourself setup is simple and takes about 15 minutes to complete. Alder home security starts at $34.99 and requires a 3-year contract. Alder customers note a difficult and costly cancellation process. Read Alder home security reviews below to see all noted pros and cons of the company. 

View Best Home Security Companies

#1 Protect America Logo Protect America ›

9.7

Overall
Score

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#2 Frontpoint Logo Frontpoint ›

9.3

Overall
Score

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#3 Guardian Protection Logo Guardian Protection ›

9.1

Overall
Score

starstarstarstarstar_half
#7 Alder Logo Alder ›

6.5

Overall
Score

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The Good

  • Alder Home Security Cost
  • Mobile Remote System Access and Cellular Service
  • Full Equipment and Lifetime Warranty
  • Fire and Carbon Monoxide Warning
  • Amazon Echo Compatibility
  • Medical Alert Monitoring Services
  • Industry Leading Response Time
  • No Credit Required

Alder Home Security Cost

Alder home security systems start at $34.99/month for monthly monitoring with no upfront fees and a 3-year contract. Alder's home security cost will total close to $1,500 over the course of the 36-month contract. Alder has a price lock guarantee, so you can have peace of mind that your plan will not increase in price over time. Alder's home security costs are on the lower end of security pricing. 

Mobile Remote System Access and Cellular Service

Alder Security includes the industry-standard 24/7 professional monitoring along with the added function of mobile remote system access through a web-enabled device. Alder Security also provides video surveillance for your doorbell as well as indoor and outdoor cameras for customers to monitor and record home activity from any remote location. Camera angles can be adjusted directly from the customer's mobile device for clearer views. Customers can also remote arm the system and lock doors directly from their mobile device and receive real-time text and email notifications when alarms are triggered. 

Alder also offers cellular service with no phone line required. 

Fire and Carbon Monoxide Warning

Alder Security's fire and carbon monoxide detectors instantly warn customers of environmental threats and trigger a response from local emergency personnel. 

Amazon Echo Compatibility

Alder systems are fully compatible with cutting-edge technology such as Amazon Echo. These devices enable customers to use voice commands to control home security features.

Medical Alert Monitoring Services

Alder Security offers portable medical pendants feature an alert button that can be pressed to access emergency help anytime, which is less common among home security companies. This makes the systems especially appealing if the owner is in their senior years and may occasionally need emergency medical assistance.

Industry Leading Response Time

Alder Security has one of the quickest response times in the industry. Some home security companies can take up to 30 seconds to respond to an emergency signal, but Alder can occasionally respond in less than three. That's ten times as quick!

No Credit Required

Unlike some other home security providers, Alder does not require you to have a certain credit score to gain access to its services. You are free to be an Alder customer with or without credit.

Full Equipment and Lifetime Warranty

Alder home security systems have all the bells and whistles you should need for a full-protected home. Equipment includes:

  • Control panel
  • Door sensors
  • Window sensors
  • Flood sensors
  • Doorbell security cameras
  • Indoor security cameras
  • Glass break sensor
  • Smart door locks
  • Smart smoke detector
  • Fire alarm

Alder also provides a lifetime warranty for its products. Unfortunately, Alder only offers cellular monitoring for its home security systems.

View Best Home Security Companies

The Bad

  • Alder Home Security Reviews
  • Home Automation Limitations
  • Cellular Monitoring Only

Alder Home Security Reviews

Although not overwhelmingly negative, Alder home security reviews include a large number of low-star ratings, making its overall star-rating subpar. The majority of dissatisfied consumer reviews highlight an extremely difficult cancellation process, cancellation fees, and deceiving contract lengths.

Home Automation Limitations

Home automation services with Alder Security are limited when compared to similar industry offerings. Customers do not have the options for garage door access or small appliance control devices. Existing home automation features include smart locks, security cameras, thermostat control, lighting control, and mobile app alerts. However, this likely costs extra for homeowners, but the amount isn't specified on the company's website. Interested individuals are encouraged to reach out to the company for more information.

Cellular Monitoring Only

Alder home security only offers cellular monitoring, neglecting wireless/broadband and landline monitoring. This may be limiting to homeowners who prefer wireless/broadband or landline monitoring options over cellular. 

View Best Home Security Companies

The Bottom Line

Alder provides a broad line of home security solutions with 24/7 professional monitoring and remote system access from a mobile app. The company's wireless cellular systems are compatible with Amazon Echo devices. Alder's home security system has affordable pricing and provides a price lock guarantee. Alder doesn't offer wireless/broadband or landline monitoring options. Instead, the security company only offers cellular monitoring, which is somewhat rare in the home security industry and may limit homeowners' options. Customers should be aware that they must sign a long-term contract (3-year contract) with Alder before receiving their alarm monitoring services, and customer reviews highlight a difficult and costly cancellation process.

We suggest reading Alder home security reviews below and comparing the security provider to other top-rated home security companies in the industry before making your final decision.

View Best Home Security Companies

Reviews from #1 Home Security Company

Protect America

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DCH
October 11th, 2018 | Hampton, VA

Jenny was great. We recently had to move due to a threat to my home. My old setup wasn’t effective. After speaking to Jenny my wife and I started to brainstorm with her and she kept giving us options that were affordable and EXACTLY what we were looking for. Now can’t wait to get it in and installed. Rush ship it please 😄

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Kelly Geels
September 17th, 2018 | Visalia, CA

Fast set up and great customer service, system works well. Love that equipment was free and no contracts! Perfect for our family

Disclaimer

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All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

Star Rating

3.1
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247 Reviews

Review Breakdown

5 star
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4 star
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3 star
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2 star
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1 star
39%

Sentiment Criteria

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Eunice Finch
July 11th, 2018 Newport News, VA DETAILS
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This is a very good, simple, effective system. It has the highest technology in its category and a good monthly price. Customer service is good, they have called and checked back with us and made sure it was operating well.

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Reply from Alder

Jul 11, 2018

Eunice--we appreciate hearing your feedback. Thanks!

Verified Customer

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Connell Thompson
July 11th, 2018 Jacksonville, FL DETAILS
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I don't know why I went with this company, but it was a mistake. The equipment and customer service is poor.

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Reply from Alder

Jul 11, 2018

Connell, thanks for your review. Sorry to hear this. Please reach out to us at [email protected] with your phone number or Alder account number so we can resolve your concerns as they relate to equipment and service. Thank you. --Scott

Verified Customer

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Benny Thompson
July 11th, 2018 Monroe, LA DETAILS
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I am dissatisfied with this service. It's not working properly, it keeps going off at night and says it is a miscalculation, it's a failure. I don't think they are trustworthy.

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Reply from Alder

Jul 09, 2018

Annie, thanks for your review! We're glad you chose Alder.

Verified Customer

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Anonymous
July 11th, 2018 Saraland, AL DETAILS
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The were very thorough and explained everything very well. We have not had any problems with it.

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Reply from Alder

Jul 11, 2018

Hi! Thanks for your review.

Verified Customer

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Dolores Marinello
July 11th, 2018 Pittsburgh, PA DETAILS
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We bought this system because it's not telephone activated and it's a good price.

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Reply from Alder

Jul 11, 2018

Hi Dolores, thanks for your review. We're glad to hear your feedback! Let us know if there's anything we can do for you. --Scott

Verified Customer

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Harold Allen
July 11th, 2018 Tallulah, LA DETAILS
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The equipment is good and the service is affordable. Dependable and they're there when I need them. It's easy to use and they are an excellent company for me.

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Reply from Alder

Jul 11, 2018

Harold, thanks for your review! Glad to hear about your thoughts on the system and service.

Verified Customer

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Albert Pendlebury
July 11th, 2018 Blackfoot, ID DETAILS
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They have been very courteous, professional and prompt and got everything taken care of. They were good at explaining the new alarm system to us. They always answer quickly and we've never any problems that they didn't resolve. This company is less expensive than a previous company we had.

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Reply from Alder

Jul 11, 2018

Albert, glad to hear you chose Alder! We hope you enjoy your system.

Verified Customer

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Mary Ester
July 11th, 2018 DETAILS
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The equipment is good, we really enjoy the service that is provided. The technician was very helpful and did what he was supposed to do. It's a good deal.

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Reply from Alder

Jul 11, 2018

Thanks for letting us know your thoughts on Alder, Mary! Hope you enjoy your system.

Verified Customer

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Johnette Jerrett
July 11th, 2018 Spring, TX DETAILS
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There is no bulky equipment and it's simple to use.The customer service is excellent. The installer was very, very professional and explained everything to me. My experience has been really good, they always call me right away if I put my code in wrong or go out the door without putting it in. It's a little pricey, but I'm willing to pay it.

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Reply from Alder

Jul 11, 2018

Johnette, thanks for your review. We are happy to hear how you've enjoyed everything so far! Welcome to the Alder family.

Verified Customer

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Candice Newton
July 11th, 2018 Monroe, LA DETAILS
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It was a great offer and I needed this for my protection. They offered me great financing. It's a very accurate system.

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Reply from Alder

Jul 11, 2018

Hi Candice, thanks for leaving us a review!

Verified Customer

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Kristine
July 10th, 2018 DETAILS
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They never come check equipment have had one guy stop only because I seen him on the road

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Reply from Alder

Jul 10, 2018

Hi Kristine. Thanks for your review! We apologize for that. Please reach out to us at [email protected] with your phone number or account number so that we can fix that and make sure you get technical help whenever you need it.

Verified Customer

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Charlaine Skeel
July 10th, 2018 DETAILS
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I felt they took advantage of my situation, I thought I was talking with a representative from my current security co. When I asked if he was working under contract with the company I was with he didn't deny it just saying we're our own company. The technician did not put sensors on doors he listed as being secured & did not activate the remote but told me it was ready to go. I spent an hour on the phone with another technician setting these things up myself. I was charged the activating fee of $9.80 twice when I questioned it I was told they didn't know why that happened but they could not credit it until I sent them a copy of my bank statement proving both payments had cleared my account! I had no issues with the company I had been with for the past 10 years and I regret changing.

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Reply from Alder

Jul 10, 2018

Thank you for your review, Charlaine. I apologize this has been your experience with Alder so far. Please contact us at [email protected] with your phone number or Alder account number so we can come to a speedy resolution and make sure you have a smoother experience going forward! Thanks again. -Scott

Verified Customer

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Joel Gilbert
July 10th, 2018 DETAILS
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Customer support is horrible and your ability to successfully ship any replacement parts is abysmal. We are still waiting on a battery back up for our main alarm panel. You shipped it once to the wrong address which you have done before on other items. I point out that you need to ship to our mailing address and I have no idea as to what you do next.

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Reply from Alder

Jul 10, 2018

Hi Joel. Thanks for your feedback. I apologize for the way things have gone! We want to make sure this sort of thing doesn't happen again. Please reach out to us at [email protected] with your phone number or Alder account number so we can take care of things with you going forward. Thanks! -Scott

Verified Customer

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Byron Smith
July 10th, 2018 DETAILS
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Not honorable!! Heading into 3 months and haven't held up to their part of the contract. Still haven't bought out contract from Guardian!!

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Reply from Alder

Jul 10, 2018

Byron, thank you for leaving a review. Sorry to hear this! Please know that we want to make sure we take care of paying off your previous company. I apologize for the delay. If you can, please send us a copy of the Guardian contract as well as your Guardian final bill statement if you haven't already. You can send them to [email protected] Otherwise, I will look into why there has been this delay. Thanks! -Scott

Verified Customer

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Leonard Phillips
July 10th, 2018 DETAILS
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The company is trash there products are trash and customer service is trash

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Reply from Alder

Jul 10, 2018

Hi Leonard, thanks for your review. We're sorry you feel this way! If there is anything specific we need to help you out with, please let us know it by contacting us at [email protected] with your phone number or Alder account number. Thanks again. -Scott

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Patrice Taylor
July 10th, 2018 Dallas, TX DETAILS
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Alder is a scam, Do not feed into their lies. They never told us about a 3 day cancellation or the 5 year contract. They will not let you cancel the service with them. If i could give them 0 stars i would.

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Reply from Alder

Jul 10, 2018

Hi Patrice, thanks for your review. Sorry you've had this experience with Alder so far. We want to make sure we rectify your concerns. Please contact us at [email protected] so that we can have a more detailed discussion about resolving your main concerns. Thanks again! -Scott

Verified Customer

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Vera Liggians
July 9th, 2018 Port Gibson, MS DETAILS
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Whenever you ask them something, they try and get you the best information.

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Reply from Alder

Jul 09, 2018

Hi Vera, thanks for your review!

Verified Customer

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anonymous
July 9th, 2018 Otis Orchards, WA DETAILS
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Everything's working fine. I haven't gotten used to the touch screen panel yet, and it has some problems turning off.

Verified Customer

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Juan Maldonado
July 9th, 2018 Bon Aqua, TN DETAILS
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They're very responsible in taking care of issues.

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Reply from Alder

Jul 09, 2018

Juan, thank you for your review! Let us know if you ever need anything.

Verified Customer

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Guadalupe Garcia
July 9th, 2018 Dallas, TX DETAILS
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It's always easy to communicate with them. It's also easy to use.

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Reply from Alder

Jul 09, 2018

We appreciate your review, Guadalupe!

Verified Customer

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Mary Romero
July 9th, 2018 Henryetta, OK DETAILS
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I changed my mind the day after they installed it, and they won't respond to my requests to have it pulled. I don't think the equipment is what they said it was.

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Reply from Alder

Jul 09, 2018

Hi Mary, thanks for your review. Sorry you've had this experience so far! I see that we are cancelling your account and will issue a full refund once we receive the equipment. I apologize for the delay in this process! Please contact us at [email protected] if you need any more help. Thanks. -Scott

Verified Customer

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Wayne Hannah
July 9th, 2018 Anderson, IN DETAILS
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They tell you one thing and do something else. My experience with them was a bunch of lies

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Reply from Alder

Jul 09, 2018

Thank you for your review, Wayne. Sorry to hear this has been your experience with Alder so far! Please reach out to us at [email protected] so that we can make sure your concerns get fully resolved. Thanks again! -Scott

Verified Customer

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Inez Elam
July 9th, 2018 Aiken, SC DETAILS
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The sales rep provided us with all the information. He was very kind and I trusted him.

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Reply from Alder

Jul 09, 2018

Inez, thanks for your review! Happy that you chose Alder for your home protection!

Verified Customer

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Chester Shoemaker
July 9th, 2018 Muncie, IN DETAILS
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We haven't had any problems so far. It doesn't take up much space or bother me.

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Reply from Alder

Jul 09, 2018

Hi Chester. Thanks for leaving a review for us!

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William Bass
July 9th, 2018 Crystal Springs, MS DETAILS
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They do a good job every time they come out. They have good equipment.

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Reply from Alder

Jul 09, 2018

Thanks for your review, William!

Verified Customer

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Leona Hanneken
July 9th, 2018 Spokane, WA DETAILS
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I get answers when I call them. They're system works.

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Reply from Alder

Jul 09, 2018

Leona, thank you for your review. Glad to hear your feedback!

Verified Customer

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Robert Grandy
July 9th, 2018 Warren, AR DETAILS
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It keeps me up to date. They're also very prompt.

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Reply from Alder

Jul 09, 2018

Robert, glad to hear you enjoy the system and the services!

Verified Customer

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Edsorena Reed
July 9th, 2018 Stuttgart, AR DETAILS
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They're quick and reliable. They do everything they're supposed to do to make me comfortable.

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Reply from Alder

Jul 09, 2018

Edsorena, thanks for your review! Glad you're happy with the system and services.

Verified Customer

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Sherri Williams
July 9th, 2018 Lubbock, TX DETAILS
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They were professional. They were knowledgeable of what was going on and just wanted to serve.

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Reply from Alder

Jul 09, 2018

Sherri, thank you for your review. We appreciate hearing your feedback.

Verified Customer

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Linda Webster
July 9th, 2018 Salt Lake City, UT DETAILS
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They don't repair their equipment and they're a terrible company to work with.

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Reply from Alder

Jul 09, 2018

Hi Linda, thanks for your honest review. We appreciate your feedback. Sorry to hear this is how you feel so far! Please contact us at [email protected] with your phone number or Alder account number so that we can engage in a more detailed dialogue and help you resolve your concerns. Thanks! --Scott

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Allison Harrison
July 5th, 2018 Louisville, KY DETAILS
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I had a service call appt with Alder today 7/2 between the hours of 11-2 pm Eastern time. At 2:03 pm, I called to ask about my appt and was told that the service tech would arrive shortly. I called again at 2:30 customer service could not reach the service guy by phone before I was bounced around on the call. I had to MISS an entire day of work without pay for your service tech not to show up and not to even call! I am a very dissatisfied customer, you bill late and do not show up for appointments and your phone hold time is too long. At this point, my husband and I are very unhappy with Alder and prefer to DISCONTINUE our contract and service immediately with Alder. You have VERY VERY POOR customer service!

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Reply from Alder

Jul 05, 2018

Hi Allison. Thanks for your review. We're sorry that this has been your experience so far! Please contact us at [email protected] with your phone number or Alder account number so that we can come to a speedy resolution concerning your appointment. I'd like to make sure we make things right for you! Thanks. --Scott

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Gwendolyn Hart
July 5th, 2018 Kensett, AR

Was considering this company today and I’m glad I did not! The pitch was good but once I looked into it more I decided not to let them install anything! I told them to cancel it immediately and I will follow up and make sure it is and that they do not charge my account for anything. When the guy came to do the install he was unsure about how to do it big red flag!

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Reply from Alder

Jul 05, 2018

Gwendolyn, thanks for your review. Sorry this has been your experience! We'd like to make sure we resolve your concerns as they relate to the installation. Feel free to email us at [email protected] so that we can get some more details as to what happened. Thanks again. --Scott

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Zachary
July 5th, 2018 Irving, TX DETAILS
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Great company with good pricing. Professional and prompt.

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Reply from Alder

Jul 05, 2018

Zachary, thanks for your review! We appreciate your feedback.

Verified Customer

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Heath Pennington
July 3rd, 2018 DETAILS
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It's easily accessible and the equipment is up to date with all the standards.

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Reply from Alder

Jul 03, 2018

Heath, thanks for your review. Hope you enjoy using your system and protecting your home!

Verified Customer

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Kenneth Jewitt
July 3rd, 2018 DETAILS
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It was convenient to buy and install it, they did a good job.

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Reply from Alder

Jul 03, 2018

Kenneth--we appreciate your review. Thanks for your feedback!

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Keith Halton
July 3rd, 2018 DETAILS
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I only had one incident, the carbon monoxide alarm went off and I didn't hear anything from them. I still don't know what the problem was.

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Reply from Alder

Jul 03, 2018

Keith, thanks for your review. Sorry to hear about this. Please call our tech support team if anything happens again at 844-442-5337 Ext 731.

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E. Springfield
July 3rd, 2018 DETAILS
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I haven't had any trouble with it, it's easy to manage. We feel really comfortable with it.

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Reply from Alder

Jul 03, 2018

Thank you for your review! Glad to have you among the Alder family.

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Judson Cork
July 3rd, 2018 DETAILS
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I accidentally set off my alarm and they always call me to check. I would like some cameras and I don't have any.

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Reply from Alder

Jul 03, 2018

Judson, we appreciate your review. Thanks for your feedback. If you are interested in cameras, feel free to call us at 844-442-5337! Thanks again.

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Clifford Miell
July 3rd, 2018 DETAILS
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Everything works perfect, there are no problems or issues.

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Reply from Alder

Jul 03, 2018

Clifford, we're glad to hear that! Thank you for your review.

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Sandra Thomas
July 3rd, 2018 DETAILS
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They talked to us and suddenly next thing I know they were putting the system in my house.

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Reply from Alder

Jul 03, 2018

Sandra, thanks for your review. Please let us know if there's anything we can do for you.

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William Taylor
July 3rd, 2018 DETAILS
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Communication is good, there have been no problems with the technical or customer support

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Reply from Alder

Jul 03, 2018

William, thanks for leaving us a quick review!

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Gerald Haynes
July 3rd, 2018 DETAILS
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The salesman was very convincing, and this is the best equipment that I have seen.

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Reply from Alder

Jul 03, 2018

Gerald--we're grateful for your review!

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Frankie Williams
July 3rd, 2018 DETAILS
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The gentleman was at our house for the longest time to make sure that everything was set up correctly, and he was nice the entire time. He explained everything to us the entire way through. The numbers are much bigger with Alder, and the voices for when the door is opening isn't so loud. I definitely like the flow of Alder more than the other company I've used, and I'm glad I made the switch.

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Reply from Alder

Jul 03, 2018

Frankie, thanks so much for your thoughts and feedback! Glad you chose Alder!

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Melvin Moore
July 3rd, 2018 DETAILS
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The equipment is fine, it does its job. They have me waiting almost 3 weeks for cameras, and they didn't call or show up.

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Reply from Alder

Jul 03, 2018

Melvin--thank you for your review. We apologize for your experience so far! Please reach out to us at [email protected] with your phone number or account number so that we can rectify this issue. Thanks again.

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Sonia Rose
July 3rd, 2018 DETAILS
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My system says "low battery" and it took close to a month for them to determine I needed a new battery. The customer service is bad and I think there are other systems for cheaper. But, it serves my purposes.

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Deborah Springer
July 3rd, 2018 DETAILS
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It's easy to operate, and they help me with all the things I have an issue with.

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Reply from Alder

Jul 03, 2018

Hi Deborah, thanks for your review. Glad to have you join the Alder family!

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Renee Hamilton
July 3rd, 2018 DETAILS
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If there is ever a problem they fix it and get right back to me about the problem. You can call the fire department or police so it makes you feel safer at home.

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Reply from Alder

Jul 03, 2018

Renee, thanks for your review!

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Felicia Sharkey
July 3rd, 2018 DETAILS
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I like the customer service, they are excellent. But, sometimes it does go off and I don't know why.

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Reply from Alder

Jul 03, 2018

Felicia, thanks for your review. Please reach out to our tech support team if you ever have the system go off. They can be reached at 844-442-5337 Ext 731.

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Jerome Agee
July 3rd, 2018 DETAILS
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Everything is perfect, the equipment is good and the representatives are good.

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Margie Bookey
July 3rd, 2018 DETAILS
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Customer service is lousy, it takes forever to get in contact with somebody. The equipment is average.