Name: Alder
Rating: 1.6

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Kimberly Jenkins Indianapolis, IN

I was very delighted and impressed with my initial meeting with Alder sales rep. Skyler! He was very pleasant, polite, and informative! And our system installer Asa was just as pleasant, polite, and informative! Overall I am very pleased!

5 years ago

Reply from Alder

Thanks for your feedback, Kimberly. We value your thoughts, and we are glad that Skyler and Asa provided great service for you and your home. Thanks for choosing Alder!

Apr. 24th, 2018

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Tawnya Rideaux Houston, TX

Matt, the tech that installed my system was very knowledgeable about the product. He explained the system with great detail. He also allowed me and my family members to operate the system before he left and made sure we had full understanding of the alarm system.

6 years ago

Reply from Alder

Hi Tawnya. Thanks for your review. We're glad that Matt did a fantastic job for you. Welcome to the Alder family!

Apr. 6th, 2018

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Sharon Houston, TX

The people setting up the account and equipment were knowledgeable, professional and courteous. Later when I had a meltdown and set off my alarm the young man went beyond in patience and concern for my problem. We have been pleased with changing our service.

6 years ago

Reply from Alder

Sharon, thanks so much for your review. It's good to know that your rep was there for you when you needed him. Welcome to he Alder family!

Apr. 4th, 2018

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Lenora Speed Hampton, VA

I was under the impression initially that because I was being chosen as P R tool for my neighbor, that there would be no cost to me. But that soon changed as the conversation went on. I believe that Adler trained their workers to use that initial free line just to get the customer to take the bait. Well it worked but I just wanted you to know I could have rejected the whole deal, if I had wanted to but I'll try it out. Seems like something I can use.

6 years ago

Reply from Alder

Thanks for your review, Lenora. We're glad that you've given us a chance to serve you. If you ever need anything or have any concerns you'd like to discuss, feel free to reach out to us at .

Apr. 4th, 2018

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Andrew Bard Virginia Beach, VA

Timing was bad the first day but Mike W. was awesome about accomodating our schedule. He explained everything and answered all my questions. Then on install Terrell was great to work with. He went through everything and showed us how to work it with no problems. They were both kind and courteous in our home.

6 years ago

Reply from Alder

Andrew, thank you for your review. We're excited to hear your feedback, and to hear that Mike and Terrell did a great job for you. Welcome to the Alder family!

Apr. 4th, 2018

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Beatrice Smith Madison Heights, MI

Alder provided me excellent service. No upfront fees. Nothing extra on equipment and installation was same day. Option was given on service contract length. It should move to the top of the list. I also received a medic alert necklace, my choice, included in my $49

6 years ago

Reply from Alder

Beatrice, thanks for your review! We're glad that you chose Alder. Feel free to let us know if you ever need anything!

Mar. 29th, 2018

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lori Simmons

Of I could give negative I would. The system never worked for us. I tried to cancel. Was told I had to finish my contract. So I paid for nothing for 5 years at $54.00 per month. Then my contract ran out in May. I have been trying to cancel. Call them get told I need to sign a form which they never send me. At one phone call they tried to get me to sign back up!!!!!!! I paid over $3000.00 for nothing. I am not that stupid to give more to your rip off scheme. Don't know what to do to get them to stop taking my money. Guess I may have to close my bank account. Total con job.

6 months ago

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Raine Kain Rockwall, TX

I was told a 2 year contract, so when I call in to cancel it, no, it's 6 more months.......... fine. Well, 6 months is up, no you still have 2 more years, oh and we are charging you 80 dollars now, not the 75 we promised. I was lied to on several things, including the cameras. I am very unhappy. Save yourself the lies, and go with a more trustworthy company. and they want over a thousand dollars for me top cancel what I was told was a 2 year contract. So they lie. Run away from them.

6 months ago

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Cyn Mcbrat Sacramento, CA

ALDER been taking money out our bank account since 2014 even though we have ADT since 2018. My husband used to pay all the bills in the house he can't anymore he's very ill I was told he called ALDER to cancel our service in 2018 but they never cancelled. So the money kept coming out our bank account so what they are telling me I have to pay to cancel even though all the free money they have received for a inactive account their equipment is no longer in my home. Where is the money going on an inactive system? I went to my bank and stopped the payments from coming out our bank account.

7 months ago Edited September 6, 2023

Reply from Alder

Hi Cynthia, thank you for leaving a review. We're sorry you had a bad experience. We'll strive to do better. I looked into this situation and saw that we sent you the NOC letter! Please feel free to reach out to me directly ([email protected]) with any further concerns you wish to share. I would love to make things right if you give us another chance. Thank you!

Sep. 6th, 2023

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Ed Matthews New Orleans, LA

Ive had the system for over 4yrs now , I've tried too cancel my service before the renewal date.i have forgotten my verbal password , u have furnished every other piece of information. The 5 security questions , account the money is taken out of , the amount , the day , the location , ssn# , still not enough , I understand security but geez if I can furnish accounts, the amount , the time it comes out, im just trying to cancel a service that is about to be renewed and i do not want that service anymore , I've talked to Customer service , I've emailed customer service , I just want it fixed

8 months ago

Reply from Alder

Ed, thank you for bringing this to my attention. We value you as a person and a customer. I'm truly sorry for the all the trouble you've experienced with trying to cancel. I apologize that our service did not satisfy your exceptions. This is on us. I would like the opportunity to talk and investigate your feedback further. Please, could you contact me directly at ([email protected]) and we'll work with you to resolve this issue as quickly as possible. I understand your frustrations and I'd like to help you out! Thank you.

Jul. 26th, 2023

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Verified Customer

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Constance Ayers

1. The day of installation the tech left before completing the job, 2. I was on the phone 2 hrs trying to install myself with the technical department,3 I still can't get the carmera to connect to my phone

1 year ago

Reply from Alder

Thank you for your feedback, Constance. We apologize that our service did not satisfy your expectations. This is on us. Alder is looking to improve. Please feel free to contact me directly at [email protected] with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Apr. 20th, 2023

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Verified Customer

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Amanda Barton Center, TX

Pleased just not happy that I didn't understand the products first so I have no idea what I was getting now I have to pay for cameras for the doors

1 year ago

Reply from Alder

I'm so sorry you're not completely satisfied with the system, Amanda! We're looking to improve and making sure our customers are 100% happy. I want to make this right for you. Please email me directly at [email protected] so I can further assist.

Mar. 30th, 2023

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Verified Customer

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Tiffany Newton, MS

The service doesn't work. I wish I wasn't stuck in a contract. I've called and complained and I was told by the lady that there's nothing to be done. They told me I could just sell the equipment to someone else, but I still have the monthly payment.

1 year ago

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Verified Customer

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Teresa

I have nothing good to say about Alder. I‚Äôve left a review before and my opinion has not changed at all. I can‚Äôt get past the rudeness of the lady that answered the phone when I called on day 29 of receiving my system to tell them I hadn't tried it yet. And the sales man was pushy also.

3 years ago

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Verified Customer

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Daniel L Percoco

Pleasant and we like the features on the pad with a voice letting us know if our doors are open or closed

3 years ago

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Verified Customer

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Brandie Jones

Have great success, no issues, my alarm went off one time and they called me immediately. Great Customer Service!

3 years ago

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Verified Customer

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Paul Loiacono

Over all good. I wish they would‚Äôve recommended a few more pieces of equipment. I feel that I am short a motion sensor and a glass break

3 years ago

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Verified Customer

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Demarcus Memphis, TN

Well to be honest my back door sensor went out 3 months ago. I talk with customer service bout this was the second time it went out no response. My alarm was triggered because door was not fully closed the response team called and ask if it was a false alarm and I said yes but still had the local mpd come out and I was charged.

3 years ago

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Verified Customer

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Caiti Austin, TX

I like the notification of the door opening, but I feel I didn't get enough time to consider my agreement and now feel stuck in a contract I no longer want.

3 years ago

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Verified Customer

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Levelta Jenkins Carlsbad, NM

It was relatively easy to install. It works and we get calls when the alarm goes off. Our prior security monitoring company did not call.

3 years ago

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Verified Customer

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Patricia Greensboro, NC

Overall satisfaction but had a few alarm trips that did not result in the company calling to check to see if there was a breach.

3 years ago

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Verified Customer

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Nehem Brown Savannah, GA

Best system, easy to use, no problems, and love how you can run tests to make sure the system is working correctly.

3 years ago

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Verified Customer

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Scott Rochester, MN

The service is great. But needed a replacement camera. It took weeks to get it. They're parts department needs to speed up a lot.

3 years ago

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Verified Customer

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James Lindsey, Longview

iTS' SIMPLE, EASY TO SET, AND MY FAMILY FEELS MUCH SAFER WITH THE ALDER SYSTEM INSTALLED. GO FOR IT!!

5 years ago

Reply from Alder

Thanks for your review and enthusiasm about the system!

Jul. 23rd, 2018

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Verified Customer

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Anoymous

They are not a company that I will ever use again. They are shady and unwilling to work with its customers. They try to trick you into a contract when you clearly state you can not be in a contract. Then they try to make you pay an outrageous price for their service that you will not even be getting.

5 years ago

Reply from Alder

Thank you for your review. We apologize things have gone this way so far! We'd love to make sure we rectify things and provide you a resolution. Please, reach out to us at with your phone number or Alder account number. Thanks again.

Jul. 23rd, 2018

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Verified Customer

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Candice Newton Monroe, LA

It was a great offer and I needed this for my protection. They offered me great financing. It's a very accurate system.

5 years ago

Reply from Alder

Hi Candice, thanks for leaving us a review!

Jul. 11th, 2018

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Verified Customer

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Keith Halton

I only had one incident, the carbon monoxide alarm went off and I didn't hear anything from them. I still don't know what the problem was.

5 years ago

Reply from Alder

Keith, thanks for your review. Sorry to hear about this. Please call our tech support team if anything happens again at 844-442-5337 Ext 731.

Jul. 3rd, 2018

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Verified Customer

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Judson Cork

I accidentally set off my alarm and they always call me to check. I would like some cameras and I don't have any.

5 years ago

Reply from Alder

Judson, we appreciate your review. Thanks for your feedback. If you are interested in cameras, feel free to call us at 844-442-5337! Thanks again.

Jul. 3rd, 2018

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Verified Customer

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Felicia Sharkey

I like the customer service, they are excellent. But, sometimes it does go off and I don't know why.

5 years ago

Reply from Alder

Felicia, thanks for your review. Please reach out to our tech support team if you ever have the system go off. They can be reached at 844-442-5337 Ext 731.

Jul. 3rd, 2018

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Verified Customer

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Wanda Smith

They're always there when you need them. I don't really know anything about the equipment, but it's been satisfactory.

5 years ago

Reply from Alder

Hello, Wanda. Thanks for your feedback and review. We're happy you chose Alder. Please reach out to us if you need help or advice on using the system!

Jul. 3rd, 2018

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Verified Customer

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Mary oman

Equipment is out of date. Lots of false alarms. When you call them you go through 4 it 5 different people and you still get no correct answer. Alarm was going off and they could not shut it off and could not come out for 5 days. Unacceptable.

5 years ago

Reply from Alder

Hi Mary. Thanks for your review. We're sorry to hear this has been your experience. Please reach out to us at with your phone number or Alder account number, so that we can make sure your concerns are resolved. I want to make things right going forward. Thanks! --Scott

Jul. 2nd, 2018

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Verified Customer

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Josephine Alder Spokane, WA

It's convenient for me to use and to understand. It's also easier to take care of than my last security system.

5 years ago

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Verified Customer

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Sandra Tozay Uniontown, AL

When someone tried to get in my house Alder was right on time and didn't take long to get in touch with the police.

5 years ago

Reply from Alder

Sandra, we appreciate your review. Enjoy using your Alder system!

Jun. 28th, 2018

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Verified Customer

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Loretta Matlock Fordyce, AR

When my alarm went off they promptly came over to check up on me. I really appreciate that promptness.

5 years ago

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Verified Customer

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Ray Lacey Jackson, MS

When they came and installed everything they really explained how everything worked. The equipment is very good and up to date.

5 years ago

Reply from Alder

Hi Ray, thanks for your review! We're glad you chose Alder, and we hope you enjoy your system! Let us know if you ever need anything.

Jun. 28th, 2018

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Verified Customer

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Elizabeth John Winnsboro, LA

Every time I've called Alder to get something fixed they were always on time. Their equipment is also very good.

5 years ago

Reply from Alder

Glad to hear your feedback, Elizabeth! Thanks for choosing Alder.

Jun. 28th, 2018

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Id Rather Be Reading TX

I do not even want to give Alder ONE star. Crappy equipment that broke within three DAYS of installation. After a week of holds and transfers was told I can return the equipment which my husband and I had to uninstall ourselves and once they got it it'd be canceled. Alder verified they received the equipment and then the next month I was charged again. I called and was told my account did not fall into the cancelation requirements. So they were going to keep the equipment and just charge my account every month for FIVE years!! After 3 months this company has charged me 3 times after NUMEROUS calls to cancel this contract. Ended up having to dispute the charges for fraud. Worst company ever.

9 months ago

Reply from Alder

Thank you for letting us know about this situation. I truly apologize on behalf of everyone at Alder. This is unacceptable customer service treatment and I won't stand for it. I can't fix the past, but you have my personal commitment to improve the way our agents handle each situation. I would like the opportunity to talk and investigate your feedback further so that I can personally resolve any issues as quickly as possible. I understand your frustrations. Please, could you contact me directly at ([email protected])? Thank you!

Jul. 18th, 2023

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Angela Miles Dillon, SC

This a TERRIBLEcompany. i got my system April 4th i asked for 2 way cameras and they installed cameras that i thought was 2 way and they werent. and 1 of the cameras went out April 10th they wanted to charge me $49 to come out. to fix it. They never fixed my isssue about the 2way camera everytime i had a scheduled appt they would cancel. now they say they cant cancel my subscription unless someone else take over my account. They took their monthly fee every month though but couldnt fix my issue. Its not my fault both techs put in the wrong cameras this wasnt what i asked for and I'm not paying for this MESS. I took all their equipment down and they can have this MESS. CANCELLED!!!!!!!!!!!!!

9 months ago

Reply from Alder

Angela, thank you for sharing your feedback. We apologize that our service did not satisfy your expectations. I found you in our system and see that you've been an Alder customer since 2018 and recently renewed! We understand your frustrations with the cameras and that is on us. We always aim to deliver a great experience, and we are gutted when we don't meet expectations. I would love to make things right if you give us another chance. I will personally make sure you get the cameras you want and certainly deserve. Please feel free to reach out to me directly ([email protected]) and I will help you resolve these issues promptly and accurately. Thank you.

Jul. 18th, 2023

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Meagan Vaughan

They don't tell you it's a 5-year contract, they tell you that you have 30 days to cancel after signing. Then when you try to cancel, they tell you that you only have 3 days to cancel. They also auto-renew your 5-year contract without informing you unless you call them first and figure out the extremely long and difficult process of how to cancel, if it's even possible. Equipment isn't that great compared to other companies, customer service is horrible, and the employees and website are sketchy as in they don't provide all of the information you need to know about policies. Even your own contract is so difficult to find, I spent 1.5 hours on the phone just to get a copy of my contract.

10 months ago

Reply from Alder

Hi Meagan. Thank you for taking the time to write a review. We are sorry that your experience at Alder didn't quite match your expectations. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We always aim to be transparent with our customers and our contracts. Please feel free to reach out to me directly ([email protected]) with any further comments, concerns, or suggestions you wish to share.

Jun. 15th, 2023

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Amy Michalski Toledo, OH

My dad was diagnosed with dementia and I became power of attorney. My dad was not organized at all so over the years I have had some surprises but this one tops it I called them a few times about the service and had troubles sending power of attorney paperwork. Being that he is retired and poor health he's on a fixed income I tried to cancel. They told me that the contract goes for 60 months at a time and that his contract was up in July of 2022 without talking to him or sending anything they renewed him for another 60 months so I can't cancel for 4 more years or pay over 2000$ to cancel I tried to explain that he can't afford anymore and how can they just renew it without talking to him? First she said they did which I know for a fact they didn't. Then when I explained that she says it says in the contract it automatically renews so I told her to send me a copy. I think it's sad that they are not understanding and taking advantage of my father and im sure not just him

10 months ago

Reply from Alder

Dear Amy, thank you for posting a review. We set a high standard for ourselves, so on behalf of everyone at Alder I'm so sorry to hear this was not met in your interaction with our business. I love my company and I know we would never intentionally take advantage of the elderly or anyone for that matter. I would like the opportunity to talk and investigate your feedback further. I want to help resolve all of these issues for you and your father. Please reach out to me directly at [email protected] and I promise that we'll work with you as quickly as possible.

Jun. 10th, 2023

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M. Cast

What I liked was customer service with a speedy service Now what I didn’t like was when I got it out the alarms were not labeled, making it difficult to find out if it was a window or a door alarm

10 months ago

Reply from Alder

Hi M. Cast, thank you for taking the time to write a review. We are so glad to hear about your experience with our customer service team. Alder strives to deliver excellent customer service.

I'm so sorry for the trouble you had when setting up your system. We're normally known for our award winning DIY simple setup, and we regret that we missed the mark. If you have further concerns, questions or comments, please feel free to contact me directly at, [email protected]. Thank you!

Jun. 8th, 2023

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jfbrannon2 Wilmington, OH

Well, to be 100% objective, the service provided while in use was Good. they responded promptly when things arose, and contacted us when power was out. However, upon my father passing away 4 months ago i still haven't been able to do anything about cancelling as the service is no longer needed and was told the remaining buyout balance would be required to be paid by the estate. I mean, i know its a contract but these are not previously provided actions or objects. so why wouldn't the contract be nullified upon death as its for future services that don't need to be completed. Seriously I thought they were just getting hate from a few outliers unhappy with the service until this happened

2 years ago

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Bernadine Decherd, TN

Service was good....customer service is the worst I've ever experienced for a service that I paid for. I literally had to hang up on the rep because she wouldn't take NO that I did not want to renew my service. Wished I had read the reviews before signing up for your service!!! Hope I dont' have to retain a layer to end this. I did my part and paid for the 5 years I signed up for. Never missed or late on a payment, now do your part and honor my wishes to end this!

4 years ago

Reply from Alder

Thanks for your review, Bernadine! Sorry to hear you've had this experience over the phone. I see that we're sending you a notice of cancellation for you to sign and return. We will be able to cancel your account once we receive it back from you. Please call us at 844-442-5337 Ext 917 if you have any questions, or go ahead and email me directly at .

Sep. 30th, 2019

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B Juergens Saint Paul, MN

In The 2 months we started with Alder I have spent many hours on tech support calls. We had Brinks and no problem, but Alder could do more and charge less , the sales guy said . It was a 60 month contract not 36 months . It is cheaper but I have spent so much time it was not worth the savings . The techs have all been very patient and helpful trying to solve issues with false alarms and inaccurate information on panel and Changing sensors . I am very frustrated with spending so much time and I am Not sure the system will work with all the sensors working while in away mode . I’m very sorry now that I switched!

4 years ago

Reply from Alder

Thanks for leaving an honest review. I apologize you've had this type of experience. We aim to improve it as soon as we can. Please feel free to email if you have any more concerns we need to address.

Aug. 23rd, 2019

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alicia morales Houston, TX

The sales rep are very friendly I was aware of the 60months contract, unfortunately I was under a contract with Brinks and Alder could not pay off the whole contract decided to cancel with the 3 days with Alder no issue just the long hold times to talk to someone other then that they are true and honest with their fees so its mind blowing how so many people just don't read the contracts. You get one in person and by email.

4 years ago

Reply from Alder

Thanks for your review, Alicia. We appreciate your feedback. Sorry you had experienced long hold times, but because of your review, we will strive to improve on that going forward. Let us know if you need anything. --Scott

Jul. 3rd, 2019

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David Creson Milton-Freewater, OR

Was offered a home security system by a rep of Alder about a year ago. While the equipment, instalation sevice, and operation has been fine, the reprecentive was dishonest. No paper copy of contact was provided. We were asked to sign a tablet after represintive told uswhat was there, many key points were untrue. Turns out this is a 60 month contract not 24 as he said ( wife as witness) Charges applyed are way higher than web sight quote. Cancellation clauses were never covered,etc. Because Alder did NOT provide two copies of written contract as stated which is a breach of contract, and because rep. Lied to us, I will be turning this over to my lawyer soon. Regards David Creson

4 years ago

Reply from Alder

Thanks for your review. I apologize for how you feel. I'd be happy to help resolve your concerns. Please feel free to email us at . If you could share a bit more detail regarding what your sales rep said during the set-up, that would be great!

Jun. 11th, 2019

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Lawrence S. Soldotna, AK

I was originally an AP customer; however Alder bought them out and so this review reflects the experience I have had with Alder. One. Customer service is sales driven only and not there to HELP a customer. My fire alarm/freeze alarm went bad, a week before I was heading out of town for the holidays. I tried calling and no calls were returned, I also tried contacting on their website. I never heard back nor wa there any follow up. So lifetime warranty of equipment and 24/7 service help was a LIE. once my contract was up my phone has been non stop calls about new deals and rates allIhave to do is sign into another contract! I even explained my past experience and this was met with no apologies or even a token credit! Another thing that surprised me is that when Alder took over I was not not notified; only caught the change on my bill! upon calling it was explained and I asked for new placars and stickers for my house, rep said they would send out right away! I am currently trying to cancel my service and I still have not been able to successfully do that simple task! I have called and left emails; now I start to leave stunning reviews online! Needless to say I still have AP placards and stickers on my house. morale of story do NOT do business with this company

5 years ago

Reply from Alder

Thanks for your review, Lawrence. We appreciate your candor and thoroughness. Sorry you have been through this experience so far! We'd be happy to make things smoother going forward. Please reach out to us at with your Alder account number or phone number so we can come to a resolution for you. Thanks again. -Scott

Mar. 12th, 2019

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Terese Columbia, SC

My house was broken into this weekend. I missed the called from the rep but immediately called back because I was out of town. I took a long time to get a rep on the phone about 5 minutes or so. After reaching someone she told me they had to call everyone on my contact list and send an email before dispatching the police. Not sure why police was not notified after I didn’t answer. I thank God I wasn’t home but if I was it could have been bad with the time delay of Alder. The robbers got away with a 60 inch tv and a laptop. And they completely destroyed the alarm panel. I called to get a replacement was told it will be a two day shipping, called back to verify after two days now they say it’s a four day shipping after it gets approved of which it hasn’t been approved. I asked to speak to the person who approves and was told that an email will be sent to them. So I didn’t get to speak with higher authority. I feel very uncomfortable being in my home with no security at all. Looking to go elsewhere if not resolved.

5 years ago

Reply from Alder

Thanks for your review. Sorry to hear you've had this experience! We'd like to make sure we resolve things for you. Please contact us at so we can go into a bit more detail and fix this. Thanks again for your time. --Scott

Nov. 28th, 2018

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Mimi Birmingham, AL

Got a my mother's system installed about 2 weeks ago. Skyler was awesome. We got great customer service. If you all had a scale 1 to 10 and 10 being the highest. I would have given him a 10.

5 years ago

Reply from Alder

Thanks for your review, Mimi! Glad to hear Skyler did a great job! Welcome to the Alder family.

Jul. 31st, 2018

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Lyndia L Thornton Martinsville, VA

Very professional and very good explanations for using equipment. The two gentlemen were very polite and courteous. Thy took plenty of time so as to explain everything so it was understood.

5 years ago

Reply from Alder

Hi Lyndia. Thanks for your review! We are glad to hear your feedback. Hope you enjoy using your Alder system!

Jun. 5th, 2018