Name: Alder
Rating: 1.6

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LeAnn Okeechobee, FL

I have had this security company for 4 yrs and 3month due the economy with people loosing their job due COVID. I need to lower my bills to feed my family. This one bill i thought I would be able to do without. GUESS WHAT THEY TOLD ME I HAD TO PAY $500 OR MY MONTHLY PAYMENTS TILL CONTRACT IS UP WHICH 9 months. This company does not care about Custmer’s this company would rather see families struggle and the almighty dollar. BEWARE OF THIS COMPANY THE WORST CUSTOMER SERVICE EVER!

3 years ago

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Shirley Petrovich Palestine, TX

When we first signed up with were told that they would buy out our contract with another alarm company. I have been fighting this for over a year now. Promised a front and back door monitor/door bell always told they were out of stock when asked about them. Know we are paying two alarm companies because of Alder not paying the other contract out. Would never use them again!

3 years ago

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Tonya D Lynn Durham, NC

This company has the worst customer service EVER...after several weeks of trying to speak to someone in account service about cancelling my service I am continually speaking to someone who keeps putting me on hold or better yet dropping my call. When I first got the service I had questions and spoke to Kallie about my concerns, she extended my cancellation to 60days and gave me her direct phone number and ext. but now when I call it is never available. No wonder they have so many bad reviews.

3 years ago

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Chet Jackson Memphis, TN

The absolute worst! I am reporting them to the BBB. Did not forward return packaging label and had the nerve to bill me for something I didn't use and upon speaking with several customer services representatives about cancelling my service and returning the equipment EVERY SINGLE CUSTOMER SERVICE HAS LIED!!!! I a returning the equipment to the address on the label they sent the equipment in!!!! STAY AWAY FROM THIS FRAUDULENT COMPANY!!!!

3 years ago

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Carol Smith Louisville, KY

If I could I would give less than a one ! This has been a fraudulent company from the start, the person who set up my account said it was for one year when I told him I would not commit to 3 years and he scratched the 36 months out but when he turned it in it was automatically 36 months. I am attempting to cancel this service but this company makes it so difficult it takes months and you are still being charged. Worst company to work with. I would never recommend this company to anyone!!!

4 years ago

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Natasha Montgomery, AL

I have been trying to cancel my service for the last couple of weeks. Every time I called, I was transferred to different representatives trying to make me stay with the company. I ask for a manager they stated that someone will call me back. No One has yet to call me. They also stated that they would send a cancellation letter in the mail. I have not received that neither.

4 years ago

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C Kirby Dallas, GA

This is the worst alarm company ever. My wife & I just sent 45 minutes on the phone getting the run around. Our story is just like every other bad review on this website. The customer service rep hung up the phone in my face. Please don’t ever do business with this company. I am going to my lawyer with this issue. PS Alder we have your bogus door to door sales rep on camera lying about the terms of your service.

4 years ago

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Tim Louisville, KY

I have had to call numerous times and have asked to speak with a manager. It seams like i continue to get the run around about talking to a manager. This place has poor customer service. I have request to get a copy of my original contract weeks ago and i have not received it. I was also told that i have to pay over Thousand dollars to cancel the service. I am beyond upset with this company. It would be nice for someone to call me.

4 years ago

Reply from Alder

Hi Tim. Thanks for your review. Sorry that you have had this experience! If you haven't reached a resolution over the phone yet, you can reach us at and the proper dept can reach back out to you. Thanks again.

Nov. 8th, 2019

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TRACY GALLO Hammond, LA

I wish I could give this company no stars. When I first signed up the rep told me that I could cancel at anytime with no penalties. When I called today to cancel customer service tells me I can't cancel that I have 60 months to be with them. Stay clear of these people no one should be forced to stay 5 years with any company. Very deceiving company and I can't wait to be done with them. This company and the reps are very deceiving and I would love to be added to a class action suit for them. The worst company I have ever worked with.

4 years ago

Reply from Alder

Hi Tracy. Thanks for your review. I checked your account and verified the welcome survey video that you did agree to 60 months, but feel free to email me any details you have about what your sales rep promised you: .

Oct. 7th, 2019

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Shannon Birmingham, AL

Zero stars would be more suitable for this lying, deceiving,rude company. Their sales rep lied and said i had 60 days to decide if i wanted to keep their service, 1 month later I decided I didn't want their service and they refused to let me cancel. I complained to a manager who also refused to help me. They told me in order to get out of the contract pay 5 years worth of service or find someone else to take over the contract. They try to MAKE you keep their service against your own will. I can't wait to join the class action lawsuit against them. Please don't waste your time and money

4 years ago

Reply from Alder

Hi Shannon. Thanks for your review. Please feel free to contact me at so we can come to a resolution about this. We're happy to help. --Scott

Oct. 14th, 2019

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Vasthi Perez Pasadena, TX

Had to rate 1 because zero or negative was not an option. This company has been awful to work with. They are not responsive and just plain don't care. I have been trying for months to get them to cancel my service since our contract with them has ended. Each time I call they just put me on hold for over 20 minutes and then drop the call. I have emailed, faxed and even confirmed they receive my cancellation notice within the time required. They now have collectors calling us and sending us delinquency notices with threats. They are the worst! Can wait to be rid of them!!!!

4 years ago

Reply from Alder

Thanks for leaving a review. We appreciate hearing from you, and we're glad you've told us of this experience, so that we can work for a resolution. Please feel free to contact me at with your Alder account number or phone number. Thanks. --Scott.

Oct. 7th, 2019

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Judith Macon, MS

This company continues to bully me daily. I told the account collector that an account manager was supposed to be sending me documents to cancel my system. He demanded that I unfreeze my bank account and pay up. It would probably take months for Alder to cancel and in the meantime, I owed them. So, I am still being jerked around with this company.

4 years ago

Reply from Alder

Thanks for your review. I checked your account, and one of our agents sent you the notice of cancellation for both of your accounts. Please call 844-442-5337 Ext 917 if you do not see them in the next few days.

Oct. 1st, 2019

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MONA DABIDEEN Fort Lauderdale, FL

I HAVE HAD ALDER FOR 21/2 YEARS THEY TRIED TO SEND ME A CONTRACT FOR 5 YEARS WHICH I CHANGED IMMIDIATELY THEY TRANSFERRED MY E SIG TO A CONTRACT WHICH WAS ILEGAL THEN MY ALARM WENT OFF FOR 2DAYS BEFORE IT WAS TURNEDOFF AFTER THE POLICE CAME SINCE THEY HAVE BILLED ME EVEN I HAD NO SERVICE THEN TREATENED TO TURN ME TO THIRD PARTY UNALBLE TOTALK WITH THEM THEY ARE DISHONEST COMPANY MONADABIDEEN

4 years ago

Reply from Alder

Hi Mona. Thanks for leaving a review, and for letting us know your concerns. Please feel free to contact us at if you have any further concerns or questions.

Sep. 30th, 2019

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Janet Alabaster, AL

I tried to cancel my contract at the end of the term. Requested 4 times during the same conversation that I wanted it cancelled. They kept offering better deals which I kept turning down and told her again to cancel. I called back the next day to verify account was canceled. Stayed on hold for over one hour and still no response. Finally hung up and am sending a letter. NEVER again will I do business with this company.

4 years ago

Reply from Alder

Hi Janet. Thanks for your review. Feel free to reach out to me at with your Alder account number so I can make sure we get this resolved for you. Or, you can call 844-442-5337 Ext 752 and speak to a resolutions agent.

Aug. 19th, 2019

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Welsey F. Columbus, OH

I have been over 3 hours trying to get support to help me install my new system as the glass break system is not connecting and therefor i am unable to get the protection as promised and they claim to have 24/7 support but no one is answering but the call center and they transfer me back to the alder system. WILL be canceling first thing in the morning.

4 years ago

Reply from Alder

Thanks for leaving a review. I'm sorry you've had this experience. Please feel free to reach out to me at or, call 844-442-5337 Ext 752 to reach a resolutions agent directly. --Scott

Aug. 13th, 2019

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Garry Grand Prairie, TX

Called 10 days out from end of contract to cancel. was told by customer service rep that it would cancel on 7/11/2019 will no more ACH payments taken out. New payment taken out on 7/11/2019 for $53.98. Just called Customer service and was told our service had not been canceled. They also will not refund payment. They also refused to let me talk to a supervisor. They are e-mailing me a form they say I haven't filled out to cancel account. If they had told me about this form 10 days ago i would had it done. Sorry service!!!!!

4 years ago

Reply from Alder

Garry, thanks for your review. I appreciate your honest feedback. If this concern still has not been resolved, please reach out to us at 844-442-5337 Ext 752 or . We do need a signed notice of cancellation before we close the account. An agent at Ext 752 can make sure things get squared away for you. -Scott

Jul. 30th, 2019

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Pam Reseda, CA

I would not recommend this company to anyone. I just tried to cancel my plan and they are telling that after my 5 YEAR contract that I was locked into another 5 years because I did not contact them at the time of 5 years. I did not receive any type of notification that it was coming up and to offer if I wanted to renew or not. I will find a way out of it one way or another as this is a scam to get peoples money.

4 years ago

Reply from Alder

Thanks for your review. We're happy to review your account with you and see what we can do for you. Feel free to email us at , or call 844-442-5337 Ext 752. Thanks again for your patience.

May. 21st, 2019

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M. White Huntsville, AL

No star I see Im not the only one on the 5yrs screwing. I have paid on time for 5 year now I'm being played with trying to cancel I faxed a cancelation letter Monday as they asked call to see if they received it guess what no fax received called back Wednesday still no fax but now I find out my written letter is no good they have to send a form in order to cancel. Called Monday and not until Wednesday they tell me about the form then they play as though no one new better. It should not be this hard to cancel after your contract is up.

4 years ago

Reply from Alder

Thanks for your review. Sorry things have gone this way. Feel free to contact us at so that we can come to a better understanding of your frustrations and fix things with you.

May. 16th, 2019

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BEWARE!!! DeSoto, TX

SCAM!!! I sent end my written cancellation notice as stated on my original documents. This was done two months prior to cancellation. I still received an unauthorized charge. I emailed, called over 20 times to be told I was on a month to month and would be sent a cancellation form which never came! Lol scam! at the end I contacted the BBB , my credit card company, had to cancel my card completely! And disconnect the system myself , removed the sign!! Yes all that!!! PLEASE BEWARE AND INFORM OTHERS!!!

4 years ago

Reply from Alder

Thanks for your review. Sorry this has been your experience! Please feel free to email us at with your Alder account number or phone number so that we can work to resolve this for you.

May. 10th, 2019

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Craig Daniel Powder Springs, GA

We have used alder for the past 2 years and their customer service just sucks. We had called them on 2 separate occasions and they were supposed to be sending someone to my house to fix the issues but they never showed up or even called. That is very unprofessional.

5 years ago

Reply from Alder

Thanks for your review. I apologize that there have been service issues for you. Please let us know any other concerns you have at , and then we can work towards a resolution for you.

Apr. 10th, 2019

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Linda South Bay, FL

This company does not come out to service their equipment. They will schedule you for weeks away and on the day that they're suppose to show up, they won't. The only thing that this company is good for is debuting money from their customers accounts. They pushed their way into homes to make the sales with all kinds of promises and when you need them to make a service call they won't. I will refuse to do business with these people they tell too many lies. Don't waste your money with these people.

5 years ago

Reply from Alder

Thanks for your review. Sorry for this experience you've had! Please contact us at so that we can rectify these issues and come to a resolution! Thanks again. -Scott

Apr. 10th, 2019

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major rip off California City, CA

I had Alder security starting in 2013 and I knew the contract was for 5 years. Just recently (March 2019) I called to cancel service and they told me that I couldn't because my contract autorenewed in 2018 for 60 months. They tell me they can't do anything about it. I did check the contract and it does have a 60 month renewal in the fine print ,but what contracts autorenew for 5 years! Now I'm stuck paying $54.99 a month for another 5 years.That seems really sneaky to me.

5 years ago

Reply from Alder

Thanks for your review. Sorry for the frustration! Please feel free to reach out to us at so we can check over your account and answer any questions you have. --Scott

Mar. 26th, 2019

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J Monticello, AR

Alder stinks!! I’m stuck in a 5 year contract, which the salesman told me was only a year, and I’m paying a ridiculous price for a system that does not function correctly! I hate the company and the alarm!!!! I do not recommend to anyway. If you are thinking of using this company, DON’T DO IT!!!! The salesman sales you a load of bull! They tell you one thing and do an entirely different thing. Unfortunately, you’re tied up in something that you don’t want to be in because you signed. Don’t fall for the three day cancellation , it is literally signing your money away!

5 years ago

Reply from Alder

Thanks for your honest review! Sorry to hear this--please feel free to contact us at with your Alder account number or phone number so that we can come to a resolution. Or, you can call 844-442-5337 Ext 730. Thanks again! --Scott

Mar. 6th, 2019

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Jeannie salle Airway Heights, WA

This is the biggest scam we have ever seen. They come in your home and make promises they dont keep. They stole from us and then sent another rep to say sorry, that guy was fired. They never brought all the equipment but charged our account every month. The equipment we did get almost never worked. Couldn't get anything resolved. They call everyday 3 to 4 times and harass us for more money. They have threatened us, most of them barely speak English.

5 years ago

Reply from Alder

Thanks for your review, Jeannie. Please let us know any other concerns you have by contacting us at with your Alder account number or phone number. Then, we can come to a resolution. Thanks again for your time! --Scott

Mar. 12th, 2019

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Charles Martin Madison, AL

Just found out they took over company I had purchased agreement with. lightning took out system and no one called to see if we were okay. I had to call them but being on a Sunday no one monitors their equipment on Sundays so by the way all you thieves out there knock out their system on a Sunday wait about one hour for the battery to go dead and the house is yours. Cancel as fast as you can from this place and get rid of their sign out front.

5 years ago

Reply from Alder

Thanks for your review. Sorry for this happening! Please feel free to email us at if you have any further concerns we need to know about. We're happy to make sure your system is working properly.

Jun. 6th, 2019

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Nelson Greenville, MS

Horrible, they tricked my father into signing a contract in which he is blind with a third grade education they said was a verbal agreement. Then they proceeds to state we could not discontinue we had to pay 90℅ of the contract or get it transfered. Ive asked for a copy of the contract they catch not produce any yet. The system does not work they refuse to stop the payment and they refuse to fix it. I am currently getting paper work with my lawyer to get this matter solved and I will not stop until I get an answer. DO NOT GET ALDER I REPEAT! THEY TRULY DON'T CARE.

5 years ago

Reply from Alder

Thanks for your review and honesty. We are glad to hear from you, and we apologize you have had this experience so far. Please know we are happy to fix the system and resolve your concerns. Feel free to contact us at with your father's Alder account number or phone number. Thanks again. --Scott

Feb. 8th, 2019

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Patricia Green Baytown, TX

I called the company due to my husband cancer had to cancel.They said ok so i shipped my equipment back which i did.Well i kept getting 64.59 deducted from my bank account after speaking with the bank they have been still taking out the payment plus they have possession of the equipment.The agent stated they where going to give me the 64.59 back but not the over draft fee.But i did nothing wrong is this how you do ppl.

5 years ago

Reply from Alder

Thanks for your review, Patricia. Please allow us to make sure we resolve this issue for you. We invite you to email us at with your phone number or Alder account number, and we will respond as quick as we can.

Jan. 24th, 2019

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Linda. Kuemerle Canton, OH

I already posted a review on Alder on 12/10 ,which was immediately responded to by Alder. I sent back the info to where they requested . Scott said they wanted to address the problem,it is noe 12/ 19 and I have not heard from the company. My complaint was on the poor customer service that they provide. They do not do what they promise, it’s a maze of transfers on phone, followed by untruths. The only people who return your call is the sales people. After they get your order they just don’t care.

5 years ago

Reply from Alder

Thanks for your review, Linda. I appreciate the time you took to write this review, and I want to ensure we come to a resolution. Please contact us at with your Alder account numbers and/or phone number. I'd like to work with the department that was last helping you so we can resolve your concerns. Thanks again. --Scott

Dec. 10th, 2018

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Donald LaFlamme Gulfport, MS

We signed a 5-year contract with ADP in August 2014; Alder got the contract about a year later. There's an 82-year-old veteran in the house who sometimes sets off the alarm; when that happened, ADP always checked in to make sure all was well--Alder has never checked in. The contract we signed was apparently only to make sure they get their money, not to make sure we stay protected. Don't waste your money or your hope on this company or its people, better to pay a neighbor to keep an eye out when you're gone.

5 years ago

Reply from Alder

Thanks for your review. Sorry to hear this, and to hear how you feel about your experience. We'd like to work with you towards a resolution. Please contact us at so we can discuss your concerns in a bit more detail. Thanks again. --Scott

Dec. 10th, 2018

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Susan Reinhart Boyce, LA

This company in my opinion is a fraud,they set a system up in my home and it never worked,not to mention when I called to cancel and sent in my certificate of cancellation NOTHING was done,in fact they are threatening to turn my account over to a collection agent now. I called just a week after installation to cancel talked to a supervisor and all and still nothing but threats. Please be aware of these people even if you follow the guide lines they still screw you.

5 years ago

Reply from Alder

Thanks for your review, Susan. I'd like to make sure your concerns get taken care of. Please contact us at so that we can go over the details of your account. -Scott

Oct. 24th, 2018

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Crystal Norris Gadsden, AL

My door was kicked in back in July. Alder did not tell officers to ask for a verbal password! I have been trying to cancel since. My alarm system hasn't worked since due to the key pad being smashed and door sensor being knock completely off. I am still being charged 60 each month for services that I am not using and Alder is continuing to tell me to hold to look in further to my account with no resolution. My next step is a lawyer! This is ridiculous, and I advise NO ONE TO USE THERE services!

5 years ago

Reply from Alder

Crystal, thank you for your review. I apologize for what has happened. Please reach out to us at so that we can make sure your concerns are fully resolved. Thanks again. --Scott

Sep. 18th, 2018

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Charlotte Leach Decatur, AL

I ve been trying to cancel my account. After 4 transfers, 50 minutes, I am told by an account representative: We can only send a cancellation by USPS. No overnight, no email.no credit card payment. I never engage the system. Batteries die and beep. The equipment becomes unusual and beep. It is hot wired into my house and I can only shut it off for a week.

5 years ago

Reply from Alder

Hi Charlotte. Thank you for your review. Sorry this has been your experience so far! I'd like to make sure we resolve your concerns. Looks like we mailed out a cancellation form for you just earlier today. You can watch for that in the mail, but also, feel free to email us at so we can make sure things get taken care of. Thanks again. --Scott

Sep. 14th, 2018

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Marcus Hanna Wellston, OK

The system installed is not what I was told I would be receiving and the 2 year contract was actually a 5 year. The smoke alarm goes off at random times even if I set it outside in the fresh air ( I live in the country so it really is fresh air). Unfortunately I didn't catch it being a 5 year contract because the sales rep who came to my house told me it was only a 2 year and I trusted him like an idiot. Now if I want to cancel they want 90% of the remaining charges for the service that I don't even use so I am just stuck with it for now. Over all I wouldn't suggest this service to anyone.

5 years ago

Reply from Alder

Hi Marcus. Thanks for your review. Sorry you feel this way so far! I'd like to help resolve your concerns concerning the agreement length and the smoke detector. Please reach out to us at with your phone number or Alder account number. Thanks again. --Scott

Sep. 4th, 2018

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Katrina Ruth Longmont, CO

Alder continues to bill us monthly after we cancelled more than a year ago. They have now provided 13 months of refunds because they have not been able to stop the continued billed despite acknowledging that they did receive our cancellation in writing in May2017. This month, again, I received an additional automatic draft for Alder. I have to take time from MY business day to call during their billing department's hours to solve THEIR issue. It is frustrating and seems never ending. Do Not Use this company.

5 years ago

Reply from Alder

Thanks for your review. I apologize for your frustration. We want to make sure we send another month's refund to you as soon as possible. Please call our account resolutions team at 844-442-5337 Ext 752. Thanks again!

Aug. 6th, 2018

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Debra Hall Lexington, SC

A young man came to my house to see about putting a sign in my yard in order to advertise their business. He talked his way in the door and kept pushing his service. He didn't mention that in order to install the sign we had to sign up for the service to last for 3 years and also put a card on file. He was really pushy when I refused to put my card on file. He then left without giving me any information on how to contact the company for later on questions. In my opinion this is not the way to earn customers.

5 years ago

Reply from Alder

Debra, thanks for your review. We appreciate your thoughts. But we also apologize this has been your experience so far! Please feel free to reach out to us at with your phone number or account number so that we can resolve any concerns you still may have. Also, our number is 844-442-5337 for your reference. Thanks again.

Jul. 30th, 2018

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Brittany Monongahela, PA

If I could give 0 stars I would. Our salesperson told us to give him a month’s notice if we ever want to cancel. We haven’t been able to contact him since he sold us our system which was 7 months ago. Customer service is a joke and told us there is nothing they can do about it. Terrible service, I wouldn’t want anyone to get this security system. A waste of money for months because no one will help us cancel our service.

5 years ago

Reply from Alder

Thanks for your review. I apologize that this has been your experience so far. I'd like to change that and get things rolling more smoothly for you. Please, reach out to us at with your phone number or Alder account number. Thanks again.

Jul. 23rd, 2018

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Gwendolyn Hart Kensett, AR

Was considering this company today and I’m glad I did not! The pitch was good but once I looked into it more I decided not to let them install anything! I told them to cancel it immediately and I will follow up and make sure it is and that they do not charge my account for anything. When the guy came to do the install he was unsure about how to do it big red flag!

5 years ago

Reply from Alder

Gwendolyn, thanks for your review. Sorry this has been your experience! We'd like to make sure we resolve your concerns as they relate to the installation. Feel free to email us at so that we can get some more details as to what happened. Thanks again. --Scott

Jul. 5th, 2018

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David Vernon Dallas, TX

Very professional and respectful. Their presentation was practically perfect and something we already had been considering. After care is quality.

5 years ago

Reply from Alder

Thanks for your review and feedback, David! Always glad to hear from you. Welcome to the Alder family!

Jun. 5th, 2018

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Linda C. King Crossett, AR

Everything went very smoothly. It was presented to us in a very professional manner & we were very impressed with the product.

5 years ago

Reply from Alder

Thanks for leaving a review, Linda. Happy to hear your feedback. Welcome to the Alder family!

Jun. 5th, 2018

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Veronica Puente Dallas, TX

Brad was very knowledgeable and explained everything in a details without leaving any unanswered questions. He was awesome to deal.

5 years ago

Reply from Alder

Veronica--thanks for your review. We're happy that Brad did a great job for you! Let us know if you need anything!

Jun. 1st, 2018

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Earl Brown Newport News, VA

They were very professional and polite. The tech installed my equipment and showed me how to do everything. Highly recommended

5 years ago

Reply from Alder

Earl, thank you for leaving a review. We're happy you are satisfied with your Alder system. Let us know if you ever need anything!

May. 14th, 2018

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Doug Skipper Jonesboro, AR

Alder is a terrible company and uses con men to sell its products. We had to sign a five-year contract and when we moved to an apartment they moved our system and added one year to our contract without our consent. Several times our alarm was triggered but were never contacted. Representatives are very rude and have atendency to lie to customers. Stay away from this criminal enterprise. They will screw you and steal your money.

6 years ago Edited September 14, 2021

Reply from Alder

Hi Doug. Thanks for your review. We always appreciate and value our customers' feedback, and that includes yours. We are sorry that you've had this kind of experience with Alder so far. Please know you can reach out to us at with your phone number or account number so that we can come to a speedy resolutions for these concerns. Thank you again.

Apr. 10th, 2018

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Jim allison Tyler, TX

Sales and technical installation were both very professional. I will recommend Alder systems to all my family and friends.

6 years ago

Reply from Alder

Hi Jim. Thanks for leaving a review! We're grateful to hear from you and hope you enjoy your Alder system!

Jun. 1st, 2018

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JOHNNY WATSON Pine Bluff, AR

HE explained everything in full details. That makes things a lot better instead of half doing things. I appreciate that.

6 years ago

Reply from Alder

Johnny, we appreciate your review and feedback! We are glad that your Alder rep was very thorough in discussing the system with you. Let us know if you ever need anything.

Apr. 4th, 2018

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Louise Johnson Warrenton, GA

This is the worst security company. The are targeting the elderly in rural areas. This company is getting elderly people to sign up not knowing they are locked into a contract for five years. There customer service is really bad. You will be a minimum of 20 minutes to speak with someone who can not assist you. My 90 yr old mother has been scammed. She can't afford $50 a month on a fixed income, and she can't cancel. Bad company.

6 years ago

Reply from Alder

Hi Louise. Thanks for your review! Honest feedback means a lot to us at Alder. We apologize for the experience you and your mother have had so far. Please feel free to contact us at with your mother's account number or phone number so that we can clear away your concerns and help your mother feel more comfortable with her system.

Apr. 4th, 2018

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gladys fields

The salesman said that my price was good for as long as I keep the system, but by the time I agreed to get the system, and signed the contract, it was only good for five years, So does that mean I have to keep them for five-years ?

6 years ago

Reply from Alder

Thanks for your review, Gladys. If you have specific questions about your agreement or price, feel free to contact us at with your account number or phone number. We'd love to make sure you're satisfied with your Alder system!

Apr. 4th, 2018

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Verified Customer

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Dominique Indianapolis, IN

The sensors work when the want to, customer service takes forever and nothing gets fixed, you can't even pay your bill online

1 year ago

Reply from Alder

Thanks for sharing your thoughts, Dominique. We're sorry your experience didn't match your expectations. Alder is looking to improve and that is why I'm here. I want to make things right if you give us another chance. Please feel free to reach out to me at [email protected] with any further comments, concerns, or suggestions you wish to share.

Apr. 20th, 2023

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Verified Customer

star star star star star

Felicia Wilson

they have great service and the people communicate well

1 year ago

Reply from Alder

Felicia, thank you so much! We're very happy that your experience has been a positive one! We're always striving to be better.

Mar. 28th, 2023

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Verified Customer

star star star star star

Evelena Pittsburgh, PA

I really like the camera quality from Adler.

1 year ago

Reply from Alder

Thank you, Evelena for your kind review and 5 star rating! We appreciate you!

Mar. 30th, 2023

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Verified Customer

star star star star star

Margarita Chicago, IL

The equipment is good. I'm happy with it.

1 year ago

Reply from Alder

Thank you so much for the 5 stars and your review, Margarita! We appreciate you for being apart of the Alder family and are happy to learn of your satisfaction with the equipment.

Mar. 30th, 2023