Alder

Name: Alder
Rating: 1.6

1.6

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561 User Reviews

6.0

Overall Score

1.6

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561 User Reviews

6.0

Overall Score

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Margie Hamilton Covington, KY

Horrible customer service. Hope you don't ever move because you will have big troubles with them if you do. They don't live up to their word.

6 years ago

Reply from Alder

Margie, we apologize for what you've experienced in regards to your Alder account. Please reach out to us at if there is anything more we can do for you.

Apr. 4th, 2018

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Amanda Girdlestone Canyon Country, CA

I can't get it to work so I don't even use it

1 year ago

Reply from Alder

Amanda, thanks for sharing your thoughts. I'm sorry you couldn't get your system to work! Alder is looking to improve and that's why I'm here. We would love make things right if you give us another chance. Please feel free to reach out to me directly at [email protected] and I will personally take care of your situation.

Apr. 20th, 2023

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Ingrid Connelly West Palm Beach, FL

I am paying for something that has.not been set up

1 year ago

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Ismael Cabrera San Juan Bautista, CA

Everything is not worth it sensors fall of from doors

1 year ago

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Fatima

Their tech sucks been over a month still not working and their system still not worth it nor working properly but yet rude when i want to cancel

1 year ago Edited January 10, 2024

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Lovie Fairs Cleveland, MS

We cancelled with this company because they lied to my 80 year old mother now they continue to call and harass her

5 years ago

Reply from Alder

Thanks for your review. We apologize that this is how things have gone so far! I would love to make sure your concerns get fully resolved--feel free to reach out to me at with the account number or phone number associated with the account. Thanks again. --Scott

Aug. 20th, 2018

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Alyse Anniston, AL

Service is horrible. I never received my equipment that was promised and they claim I can not cancel my service.

5 years ago

Reply from Alder

Alyse, thanks for your review. Sorry for how things have gone so far! Please reach out to us at with your phone number or Alder account number so we can get your concerns resolved and go forward more smoothly. Thanks again.

Jul. 30th, 2018

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Kathy Emery Youngstown, OH

Do not get Alder they will not work with u under any circumstances I will never have them again!

4 years ago

Reply from Alder

Hi Kathy. Thanks for your review. Please reach out to us at so we can find a resolution for your concerns.

Nov. 20th, 2019

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LaVada Williams Dearborn, MI

Took money 6months I never got equipment

3 years ago

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Shawonna Shreveport, LA

When I can finally get a CSR. They are polite but unhelpful

3 years ago

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Augie Sanchez Kissimmee, FL

They never told me about the 5 years contract.

6 years ago

Reply from Alder

Thank you for your review, Augie. We always train our sales reps to be honest and up-front. If you feel concerned about your Alder agreement, please reach out to us at with your phone or account number. We'd love to resolve any concerns you have.

Apr. 4th, 2018