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Alder

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461 User Reviews

5.3

Overall Score

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Zachary Irving, TX

Great company with good pricing. Professional and prompt.

3 years ago

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Reply from Alder

Zachary, thanks for your review! We appreciate your feedback.

Jul. 5th, 2018

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Edwin Valdes Houston, TX

The technician did a great job excellent service

3 years ago

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Reply from Alder

Hi Edwin! Thanks for your review. And thanks for choosing Alder!

Jun. 5th, 2018

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Juanita reyhlander Baytown, TX

Good experience very polite professional

3 years ago

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Reply from Alder

Hi Juanita, thanks so much for your review. We appreciate hearing your feedback, and we hope you enjoy your Alder system!

May. 14th, 2018

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Ryan Knight Pine Bluff, AR

Ray and Andrew did a great job. I recommend this company.

3 years ago

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Reply from Alder

Thanks for your review, Ryan. Glad to have you join the Alder family!

Jun. 1st, 2018

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Margie Hamilton Covington, KY

Horrible customer service. Hope you don't ever move because you will have big troubles with them if you do. They don't live up to their word.

3 years ago

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Reply from Alder

Margie, we apologize for what you've experienced in regards to your Alder account. Please reach out to us at if there is anything more we can do for you.

Apr. 4th, 2018

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Lovie Fairs Cleveland, MS

We cancelled with this company because they lied to my 80 year old mother now they continue to call and harass her

3 years ago

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Reply from Alder

Thanks for your review. We apologize that this is how things have gone so far! I would love to make sure your concerns get fully resolved--feel free to reach out to me at with the account number or phone number associated with the account. Thanks again. --Scott

Aug. 20th, 2018

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Alyse Anniston, AL

Service is horrible. I never received my equipment that was promised and they claim I can not cancel my service.

3 years ago

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Reply from Alder

Alyse, thanks for your review. Sorry for how things have gone so far! Please reach out to us at with your phone number or Alder account number so we can get your concerns resolved and go forward more smoothly. Thanks again.

Jul. 30th, 2018

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Kathy Emery Youngstown, OH

Do not get Alder they will not work with u under any circumstances I will never have them again!

2 years ago

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Reply from Alder

Hi Kathy. Thanks for your review. Please reach out to us at so we can find a resolution for your concerns.

Nov. 20th, 2019

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LaVada Williams Dearborn, MI

Took money 6months I never got equipment

1 year ago

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Shawonna Shreveport, LA

When I can finally get a CSR. They are polite but unhelpful

1 year ago

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Augie Sanchez Kissimmee, FL

They never told me about the 5 years contract.

4 years ago

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Reply from Alder

Thank you for your review, Augie. We always train our sales reps to be honest and up-front. If you feel concerned about your Alder agreement, please reach out to us at with your phone or account number. We'd love to resolve any concerns you have.

Apr. 4th, 2018