Name: Freedom Debt Relief
Rating: 4.8

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Verified Customer

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Daniel

I am extremely satisfied with the service provided by this company. They genuinely care, listen attentively, and are transparent about their goals. They have successfully resolved five out of my sixteen debts, aiming for a 50% settlement overall. Thanks to them, my monthly payments have decreased significantly. The only downside is that it will take longer to rebuild my credit. Despite this, I highly recommend them over any other company. My experience with them has been truly exceptional.

5 months ago

Reply from Freedom Debt Relief

Hi Daniel, thank you so much for your glowing review and for sharing your experience with our company! We're thrilled to hear that you are extremely satisfied with our service and that we have been able to successfully resolve a significant portion of your debts.

May. 8th, 2024

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Verified Customer

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Willie

I recently had a great experience with the customer service at this company. They were extremely professional, understanding, and got everything right. A family member recommended their services to me, and I found them to be more affordable than other options. They consolidated all my debts and prioritized which ones to tackle first, which I appreciated. The process was very organized, and I liked that they took step-by-step approach. Overall, I was very satisfied with their services.

5 months ago

Reply from Freedom Debt Relief

Hi Willie, thank you so much for sharing your recent experience with our customer service! We're delighted to hear that you had a great interaction with our team and that you found us to be professional, understanding, and efficient. It's wonderful that a family member recommended our services to you and that you found us to be more affordable compared to other options.

May. 8th, 2024

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Verified Customer

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William

I recently had an experience with a service that I would rate 3 out of 5 stars. The customer service representatives were helpful and answered my questions accurately. However, I encountered an issue when I found incorrect information listed online. Despite being assured that they were not trying to collect from the person listed, I was concerned about the credibility of the source. Overall, I appreciated the assistance but was disappointed by the misinformation that caused confusion.

5 months ago

Reply from Freedom Debt Relief

Hi William, thank you for the feedback. We hope all of your questions were answered and that you feel comfortable continuing your program. Please let us know if you have any additional questions.

May. 10th, 2024

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Verified Customer

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Bethany

I haven't had much customer service experience, but when I did, it was great. I was skeptical about the program at first, especially since my credit score is low and I wasn't warned about some things. I feel like some details could have been explained better, even though they were probably in the paperwork I signed. Overall, I'm unsure and a bit confused, but I hope they can help me work with the companies to resolve issues. Not really satisfied so far.

5 months ago Edited May 7, 2024

Reply from Freedom Debt Relief

Hi Bethany, thank you for your honest review. We encourage you to review your signed agreement and contact us with any questions you may have. Thank you for choosing us and we wish you continued success!

May. 14th, 2024

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Verified Customer

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Ronald

I had an excellent experience with this company. Whenever I needed to reach out, they were kind, thorough, and explained everything clearly. They reassured me throughout the process, which I greatly appreciated. They were always available for me to call, and they kept me informed with only necessary information. Overall, I had a very positive experience with them.

5 months ago

Reply from Freedom Debt Relief

Thank you so much for your wonderful review, Ronald! We are delighted to hear that you had an excellent experience with us and that our team provided kind, thorough, and clear assistance throughout the process. Thank you again for choosing us and for sharing your positive feedback. We truly value your business!

May. 10th, 2024

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Verified Customer

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John

I recently had the pleasure of using this product and I must say, it was a fantastic experience. From start to finish, everything was seamless and efficient. The customer service was top-notch, and I felt valued as a customer. The product itself exceeded my expectations and has made a significant positive impact on my life. I highly recommend this to anyone looking for a reliable and effective solution. Thank you for providing such a wonderful product and service.

5 months ago

Reply from Freedom Debt Relief

John, thank you so much for your glowing feedback! We're thrilled to hear that you had a fantastic experience with our service. It's wonderful to know that our product exceeded your expectations and made a significant positive impact on your life. Your recommendation means the world to us!

May. 10th, 2024

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Verified Customer

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Melody

I am extremely satisfied with Freedom Debt Relief. Their program has helped me manage my debts and save money over the years. The detailed information they provide is valuable, and their blogs offer helpful tips. I appreciate their excellent customer service and support. I highly recommend their services to anyone in need of debt relief assistance. Thank you, Freedom Debt Relief, for all your help and support.

5 months ago

Reply from Freedom Debt Relief

Melody, thank you so much for sharing your experience with us! We're thrilled to hear that you've been impressed with the thoroughness and assistance provided by our team. It's wonderful to know that they have been friendly, helpful, and patient in explaining everything to you.

May. 10th, 2024

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Verified Customer

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Recco

I recently had a wonderful experience with this company. The customer service was top-notch, as they took the time to explain everything to me and helped me with my credit card payment. I am so grateful that I decided to go with them. The representative I spoke with was polite and helpful. I highly recommend their services to anyone in need of assistance. Thank you for your excellent service.

5 months ago

Reply from Freedom Debt Relief

Recco, thank you so much for your glowing review and recommendation! We're thrilled to hear about your wonderful experience with our company and that our customer service team provided top-notch assistance.

May. 7th, 2024

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Verified Customer

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Dennis

I am extremely pleased with the courteous and accurate response I received from Freedom Debt Relief when I reached out with a question. The assistance they provided me with in addressing my debt problems made me feel very comfortable with my decision to work with them. The team at Freedom Debt Relief was incredibly helpful and I am grateful for their support in helping me navigate through my financial challenges.

5 months ago

Reply from Freedom Debt Relief

Thank you for your feedback, Dennis! We're thrilled to hear that you had a positive experience reaching out to us with your question. Providing courteous and accurate assistance to our clients is a top priority for us, and we're delighted that you felt comfortable with your decision to work with us. Our team is dedicated to helping clients navigate through financial challenges, and we're grateful for the opportunity to support you along the way.

May. 10th, 2024

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Verified Customer

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Cheron

My experience with customer service has been quite limited, but the few calls I did make were not very satisfactory. The representatives seemed a bit confused and I had to repeat myself several times. The overall experience was frustrating and I didn't feel like my concerns were properly addressed. I hope they can improve their service in the future.

5 months ago

Reply from Freedom Debt Relief

Cheron, we are sorry to hear about your experience. It is never our intention to cause any frustration. We are glad that your concerns were addressed and hope that the next time you reach out to out team, you have a better experience.

May. 10th, 2024

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Verified Customer

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Suellyn

I have had a frustrating experience with this service, rating it as below average. I have encountered issues and have been unable to reach anyone for help, which has left me feeling overwhelmed. I believe that better communication is essential, whether through the internet or by phone, as I have struggled to get in touch with a representative. Improved customer service is needed to address these issues effectively.

5 months ago

Reply from Freedom Debt Relief

Hi Suellyn, we are sorry to hear about your difficulties reaching one of our team members. We would like the opportunity to speak with you. An account specialist will be reaching out to you.

May. 10th, 2024

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Verified Customer

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Michael

I recently made a purchase and I believe it was the right decision for me. The customer service representative was extremely helpful and understanding, which made the entire process much easier for me. I felt supported and valued as a customer, and the level of service I received was exceptional. I am grateful for the positive experience and would highly recommend this company to others. Thank you for making this transaction a pleasant one.

5 months ago

Reply from Freedom Debt Relief

Thank you so much for sharing your positive experience with us, Michael! We're delighted to hear that you found our customer service representative extremely helpful and understanding during your recent purchase. Your recommendation means a lot to us, and we truly appreciate your trust and confidence in our company. Thank you again for choosing us. Here's to your continued satisfaction and success with our services.

May. 10th, 2024

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Verified Customer

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Linda

I recently interacted with a customer service representative and I must say, it was a pleasant experience. The representative was easy to communicate with, explained things clearly, and answered my questions well. I appreciated the way they handled everything and I am glad I reached out for assistance. Overall, it was a positive interaction and I would recommend their customer service.

5 months ago

Reply from Freedom Debt Relief

Thank you, Linda, for your wonderful feedback! We are delighted to hear that you had a pleasant experience interacting with our customer service representative. Our team strives to ensure clear communication and excellent service, and we're glad to hear that your questions were answered well and everything was handled to your satisfaction.

May. 10th, 2024

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Verified Customer

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Tanya

I have had a positive experience with customer service at this company. The representatives have always been extremely helpful, listening to my concerns and maintaining professionalism. They have resolved my issues efficiently and effectively. I appreciate the support I have received, and it has helped me feel better about the situations I have encountered. Overall, I am satisfied with the service provided.

5 months ago

Reply from Freedom Debt Relief

Tanya, thank you so much for sharing your positive experience with us! We're delighted to hear that you've had a great interaction with our customer service representatives and that they have been extremely helpful, professional, and attentive to your concerns.

May. 10th, 2024

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Verified Customer

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Lauren

I had a great experience with the customer service representatives. They were always helpful and knowledgeable whenever I had questions or concerns. I feel satisfied with the outcome and accomplished my goal. Although signing up wasn't enjoyable, the overall process was smooth and enjoyable. I appreciated the assistance and am happy with the result.

5 months ago

Reply from Freedom Debt Relief

Hi Lauren, thank you so much for sharing your experience with us! We're thrilled to hear that you had a great interaction with our customer service representatives and that they were helpful and knowledgeable whenever you had questions or concerns. We understand that signing up for our services may not have been enjoyable, but we're glad to hear that the overall process was smooth and that you accomplished your goal with satisfaction.

May. 10th, 2024

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Verified Customer

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Christopher

I have been incredibly impressed with the level of thoroughness and assistance provided by the team. They have always been friendly, helpful, and patient in explaining things to me. I feel well-informed and supported, and I know they are attentive to any questions I may have. I feel confident in the decisions I've made with their guidance. I am grateful for their efforts and support.

5 months ago

Reply from Freedom Debt Relief

Christopher, thank you so much for sharing your experience with us! We're thrilled to hear that you've been impressed with the thoroughness and assistance provided by our team. It's wonderful to know that they have been friendly, helpful, and patient in explaining everything to you.

May. 10th, 2024

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Verified Customer

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James

Customer service was satisfactory, straightforward in explaining the process. I sought to reduce credit card payments and opted for a reverse mortgage to speed up the process. However, the 5-year timeline to settle debts seemed lengthy. I inquired about depositing funds into the dedicated account and was informed of a $10,000 daily limit, which was disappointing. Overall, the experience left me with uncertainties and concerns about the efficiency of the process.

5 months ago

Reply from Freedom Debt Relief

James, thank you for your feedback. We would love the opportunity to help clarify your uncertainties. Please look out for further communication from our team.

May. 9th, 2024

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Verified Customer

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Scott

I have had a positive experience with the customer service team at this company. They always go above and beyond to solve any issues I have. However, there seems to be a discrepancy with my graduation date and the debt I owed. Despite paying off a significant amount, the issue has not been resolved, and I have not received any updates. I hope to hear back from them soon.

5 months ago

Reply from Freedom Debt Relief

Hi Scott, thank you for sharing your journey with us. We encourage you to reach out to our customer service team to clear this up for you. Our team is available 7 days a week!

May. 10th, 2024

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Verified Customer

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Susan

I have had a great experience with this company. Whenever I called with questions, they were able to provide me with helpful answers. I was initially anxious, but given my circumstances, I knew I needed to take action. They offered me a solution that I truly believe will benefit me. I am extremely satisfied with their service and everything they have done for me.

5 months ago

Reply from Freedom Debt Relief

Hi Susan, thank you so much for sharing your experience with us! We're thrilled to hear that you had a great experience and that we were able to provide helpful answers to your questions. We understand that taking action in certain circumstances can be anxiety-inducing, but we're glad you trusted us to offer you a beneficial solution. Your satisfaction is very important to us, and we're delighted that you are extremely satisfied with our service.

May. 10th, 2024

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Verified Customer

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Richard

I recently had an interaction with a representative and I must say, I was impressed. Initially, I missed some information, but they were patient and repeated it for me. I explained my situation, and they assured me they could assist with my bills. Since then, they have been handling everything smoothly. Overall, I am satisfied with the service provided.

5 months ago

Reply from Freedom Debt Relief

Richard, thank you so much for sharing your recent experience with us! We're delighted to hear that you had a positive interaction with our representative and that they were patient and accommodating in explaining the information you needed. Keep up the great work.

May. 10th, 2024

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Verified Customer

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Christine

I am extremely grateful for the support I have received from the team. They have been consistently reliable and have taken care of everything I needed. This has allowed me and my husband to focus on other important matters without any worries. Their assistance has been invaluable to us, and I highly recommend their services to anyone in need of help. Thank you for everything.

5 months ago

Reply from Freedom Debt Relief

Christine, thank you so much for your heartfelt feedback and for choosing our services! We're thrilled to hear that you've had an extremely positive experience with our team and that we've been able to provide reliable support to you and your husband. Thank you for choosing us!

May. 10th, 2024

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Verified Customer

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Lisa

My experience with Freedom Debt Relief was excellent. The communication was top-notch, keeping me informed every step of the way. Any questions I had were answered thoroughly and in a timely manner. Overall, it was a very positive and painless process. I highly recommend Freedom Debt Relief for anyone looking to resolve their settlements efficiently. It was a wonderful experience, and I have no issues at all.

5 months ago

Reply from Freedom Debt Relief

Lisa, thank you so much for your wonderful review and recommendation! We are thrilled to hear that your experience with us was excellent and that our communication, responsiveness, and thorough answers made the process positive and painless for you. Your feedback means a lot to us, and we truly appreciate you sharing your positive experience. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.

May. 8th, 2024

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Verified Customer

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Edith

I had a positive experience with the customer service team. They were really great and helpful when I called in for assistance. The representative was patient and understanding, even when they had to repeat the question. I appreciate their efforts and feel that they are doing a good job in providing support. Overall, I am satisfied with the service I received.

5 months ago

Reply from Freedom Debt Relief

Hi Edith, thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service team. Your appreciation means a lot to us, and we're committed to continuing to deliver top-notch service. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way.

May. 10th, 2024

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Verified Customer

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Alice Lewis

They give an estimate time frame of when your 1st debt will be negotiated and mine was in less time. I have only been customer since Feb '24 and they have already taken care of 3 accounts for me. I should have done this a long time ago instead of stressing myself out paying all those minimum payments. So a huge thank you to Freedom Debt for being so courteous, knowledgeable, and understanding.

6 months ago

Reply from Freedom Debt Relief

Hi Alice, It's fantastic to hear that we were able to offer you a payment plan that fits your budget and eases any financial concerns you may have had. Your peace of mind is our priority, and we're here to make your journey toward financial freedom as smooth as possible.

Apr. 10th, 2024

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Verified Customer

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Sally North Port, FL

I am so glad that I found Freedom Debt Relief, as it has changed the way I approach my use of credit cards. Freedom Debt Relief has lifted a great burden from my daily living. I followed their guidance and made regular payments, which in turn has my account almost paid off. Regular payments to my account and using my credit cards wisely is an education in and of itself. Highly recommend Freedom Debt Relief.

8 months ago

Reply from Freedom Debt Relief

Hi Sally, we are happy to hear that you have taken your experience with us and can apply it to your financial future. Keep up the great work!

Feb. 24th, 2024

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Evelyn Miyake

It was very easy to set up my FDR account. Received a settlement offer the first month I was a client.

5 days ago

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Marsha Spiker

Ease and efficiency of the process. Friendly and helpful reps and advisors. Very responsive and effective!

1 week ago

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allyn Johnston

I have nothing but positive things to say about FDR. They have helped me tremendously with cutting my debt.

1 week ago

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Verified Customer

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Vince E

I have been struggling to pay my debts but FDR made it easier. Now I can breathe easy.

3 weeks ago

Reply from Freedom Debt Relief

Hi Vince, it is great to hear that we have been able to provide you with the assistance you needed!

Oct. 10th, 2024

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Verified Customer

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Kellar Brown

They have been way good to work with and if I have any questions they are way good to be there to answer them for me.

1 month ago

Reply from Freedom Debt Relief

Thank you for your great feedback, Kellar! We're so glad to hear that you've had a positive experience working with us and that our team has been there to answer all of your questions. Providing reliable support is what we're all about, and it's wonderful to know that we've met your expectations. If you ever need anything else, we're always here to help. Thanks for being a part of Freedom Debt Relief!

Oct. 10th, 2024

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Verified Customer

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Denise

1 month ago

Reply from Freedom Debt Relief

Thank you for your kind words, Denise! We're thrilled to hear you've found our support helpful. We're here to assist you every step of the way, and we look forward to helping you achieve your goals!

Sep. 19th, 2024

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Verified Customer

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Deborah

Horrible customer support. Six emails and an extremely rude, impatient “Crystal”, who seems to be only one I have spoke. To in three months. (Her everytime). No one at first level cust svc at Freedom is able to satisfactorily answer my finance 101 questions. They just advd yo read my dashboard!!!!

1 month ago

Reply from Freedom Debt Relief

Hello Deborah, we are sorry to hear that this has been your experience. An account specialist will be reaching out to obtain more information to locate your account and address this situation.

Sep. 16th, 2024

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Verified Customer

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Jolene

It's going great. I'm working on another job so can add more money. I'm excited to be done. So thank you

1 month ago

Reply from Freedom Debt Relief

That's fantastic to hear, Jolene! We're excited for you too and glad you're making progress. If you need any assistance as you work towards your goals, just let us know!

Sep. 19th, 2024

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Verified Customer

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Darlene Brown

This company is the best! Customer service is excellent and they get the job done! I always recommend them!

1 month ago

Reply from Freedom Debt Relief

Darlene, thank you for your review! We are honored to be your partners in your journey towards financial freedom!

Sep. 19th, 2024

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Verified Customer

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George

Great service, so supportive and helpful! Glad I went this route with this wonderful company! God Bless!

1 month ago

Reply from Freedom Debt Relief

Thank you for your review, George!

Sep. 13th, 2024

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Verified Customer

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Julie Brown

I’m very happy with the service provided by FDR The notifications, helpful advice, and overall support I received

1 month ago

Reply from Freedom Debt Relief

Julie, thank you for sharing your experience!

Sep. 13th, 2024

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Verified Customer

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Barbara Anne Lapierre

The ease of the process. The communication between the parties is amazing. Each and every step is done as a team.

1 month ago

Reply from Freedom Debt Relief

Thank you for your feedback, Barbara! We're glad to hear that the process has been smooth and that communication has been excellent. Working as a team every step of the way is key to success, and we're here to support you!

Sep. 12th, 2024

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Chandra Rice

It has been an easy, fast process, and the people have been very helpful and kind. I was walked through the process from beginning to end and encouraged to ask questions. The website and app are also easy to use.

3 weeks ago

Reply from Freedom Debt Relief

Thank you for sharing your experience, Chandra! We're happy to hear that the process has been smooth and that our team has been helpful and supportive. It's great to know you found our dashboard user-friendly. We're here for you every step of the way!

Oct. 22nd, 2024

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Jennifer Chang

Don't know why all bad reviews on BBB. Nothing but excellent services, I get many notifications on closing out my loans & definitely gotten them knocked down drastically....Thank you freedom! Getting me back on track.

1 month ago

Reply from Freedom Debt Relief

Thank you so much for sharing your experience, Jennifer! We’re glad to hear that Freedom Debt Relief has been able to help you significantly reduce your debt and get back on track. We understand that not every experience is the same, but it’s feedback like yours that reinforces the dedication we put into helping our clients succeed. It’s great to know that you’re seeing real results, and we’ll continue working hard to provide the same excellent service for you. If you have any questions or need further assistance, we're always here. Thanks again for trusting us with your journey!

Oct. 10th, 2024

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Stacy Johnson

I’d just like to say at first i was a little nervous about the idea. But two months into the process, I closed on two accounts. I feel more confident now about overall results.

1 month ago

Reply from Freedom Debt Relief

Thank you for sharing your experience, Stacy! It's completely normal to feel a bit nervous at the beginning of the process, but we're so glad to hear that closing two accounts in just two months has given you more confidence. We're here to continue supporting you every step of the way, and we're excited to see even more positive results in your journey!

Oct. 22nd, 2024

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Katy Kassel

Like many of us I was in serious credit card debt. Freedom Debt Relief has made arrangements with my creditors for payments and now I'm not getting calls everyday. What a big relief!

1 month ago

Reply from Freedom Debt Relief

Thank you for sharing your story with us, Katy! We're so glad to hear that Freedom Debt Relief has helped ease the burden of credit card debt and stopped those constant calls. It’s a huge relief when you no longer have to worry about daily creditor calls, and we're thrilled to be part of your journey toward financial freedom. Thank you for choosing FDR!

Oct. 22nd, 2024

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MARK WRIGHT

The service is great., the program is great. What is not too great is that I have spoken with different support person, which changes almost constantly, and they are hard to reach.

1 month ago

Reply from Freedom Debt Relief

Thank you for your feedback, Mark. We appreciate you bringing this to our attention. We are happy to hear that the program is working well for you, keep up the great work!

Oct. 22nd, 2024

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Shaun Smith

This was the best decision I have made for getting out of debt. I thought I was not going to be able to live. When I called, I was impressed with how fast I was helped. Thanks to this company, I am almost out of debt.

1 month ago

Reply from Freedom Debt Relief

Thank you for sharing your experience, Shaun! We’re thrilled to hear that choosing us was the best decision you’ve made for getting out of debt. It’s wonderful to know that you were impressed with our quick assistance and that we could help you on your journey to becoming almost debt-free. If you need any further support, we’re always here for you. Thanks for trusting Freedom Debt Relief!

Oct. 10th, 2024

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Joaquin “Andy” Hernandez

They're negotiating all my debts, the amount you put in determines the lenght of time for clearing your credit. meanwhile my score is under 400. where I can't buy anything in credit. As accounts are paid the credit goes up. Great customer service and updates on your progress.

1 month ago

Reply from Freedom Debt Relief

Thank you for sharing your experience, Andy! We're glad to hear you're satisfied with our customer service and progress updates. As we work to negotiate your debts, we're confident you'll see your credit score improve over time! Keep up the great work!

Sep. 19th, 2024

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Dave Richard

Signed up 3 months ago, and already have my first settlement. Easy to work with. They are thorough and answer any and all questions you may have. A pleasant experience working with them.

1 month ago

Reply from Freedom Debt Relief

Thank you for sharing your experience, Dave! We're glad to hear you’ve already had your first settlement and found the process easy and thorough. It’s great to know that working with us has been pleasant, and we’re here to continue supporting you! Keep up the great work!

Sep. 13th, 2024

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Verified Customer

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Karen

So easy to do . Start right away. No more stress about bills. Start all over, repairs your credit score. People are so helpful. You must see how they can help you. Amazing

3 months ago

Reply from Freedom Debt Relief

Thank you for sharing your experience! We’re thrilled to hear that our process has been easy and stress-free for you. If you need any further assistance, please don’t hesitate to reach out!

Jul. 26th, 2024

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Verified Customer

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James

Every time I've called customer service, they have been helpful and answered my questions. The product is fine. Overall, a positive experience with good customer service.

3 months ago

Reply from Freedom Debt Relief

Thank you for your feedback, James ! We're pleased to hear that you've had positive experiences with our customer service team and that your questions have been answered satisfactorily. We're glad you're happy with our overall service. If you need any further assistance, please don't hesitate to reach out.

Jul. 22nd, 2024

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Verified Customer

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Anonymous

I haven't heard from anyone for 3 days since my phone broke in the hospital, and I can't access my dashboard. I feel indifferent about it. It would be helpful to receive letters instead of relying on the computer, as not all of us are tech-savvy. I prefer correspondence through letters to stay informed.

3 months ago

Reply from Freedom Debt Relief

Hello, thank you for your feedback. We are sorry to hear that you are in the hospital, we hope you feel better soon. We encourage you to reach out to our customer service team to assist you with updates and answer any questions you have.

Jul. 22nd, 2024

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Verified Customer

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Elaine

I find it frustrating dealing with this company as their responses are not clear and I am left confused about my creditors. It would be helpful if they could provide more straightforward information to avoid any mistakes on my part.

3 months ago

Reply from Freedom Debt Relief

Hi Elaine, thank you for bringing this to our attention. We are sorry to hear that you feel this way, we would love the opportunity to speak with you and thoroughly answer any questions you have. Please be on the look out for further communication from our team.

Jul. 22nd, 2024

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Verified Customer

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Julie

I had a great experience with them because they always answer my questions promptly and make me feel valued as a customer. I appreciate their excellent customer service.

3 months ago

Reply from Freedom Debt Relief

Hi Julie, we are happy to hear that we have been able to support you! Keep up the great work and please let us know how we can continue to support you!

Jul. 22nd, 2024