Freedom Debt Relief
9.9
Overall Score
Verified Customer
Review Source
Cara L
After careful and long research, I contacted Freedom and they took the time to give an excellent explanation of their program and how it would benefit me. They always answer my questions and go beyond by asking if I had any further questions and if I absolutely understood the explanation. They were very timely and kept me abreast of my progress and my goals. They thoroughly explained what the benefits were but they always explained what some of the challenges could be. It was a very wise and needed decision.
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing your feedback, Cara. We are pleased to know you were satisfied with the quantity and quality of information provided to you. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
Jul. 31st, 2019
Verified Customer
Review Source
Maryann Carrollton, TX
I talked to one of the representatives and he explained the process fully so I felt comfortable going with Freedom Debt Relief. I have had support from time to time. It's easier to ask questions or notify them of some issue that I had and I got immediate responses. They seem to have covered everything. They are in the process of finishing my first debt and I look forward to finishing the rest of mine.
7 years ago
Reply from Freedom Debt Relief
Congratulations, Maryann, on the progress you've made along your Graduation Path! We could not be prouder of the hard work and dedication displayed on your part. Keep up the excellent work! If any questions or concerns do come up about your account, always feel free to reach out to our Client Services team at (800) 655-6303 or via email at for assistance. We're available 7 days a week to support your journey! Thank you for being the best part of Freedom Debt Relief.
Jul. 31st, 2019
Verified Customer
Review Source
Anonymous Bonita Springs, FL
They're always extremely pleasant. They never make you feel like you're a bad person because of the situation that you got yourself into. There's not guilt or shame with all the stuff. They're always very courteous. It may just be my misunderstanding or maybe a lack of transparency but I don't understand the process but every two weeks I'm putting in two hundred and fifty dollars and I've been doing that now for almost a year and I haven't had any of my debts, even small ones consolidated.
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing your feedback, and we are always here to help! Negotiations are reliant on many things, some of which may need to be discussed. Please call Client Services at (800) 655-6303 if you are ever concerned about your account. Thank you for being the best part of Freedom.
Jul. 31st, 2020
Verified Customer
Review Source
Fernando Hemet, CA
I highly recommend Freedom Debt Relief to anybody that is going through some financial problems. I thought it was going to ruin my credit, which it did, but as I go along in the program it is becoming more stable and getting better. It doesn't ruin it as much as bankruptcy so I feel it is a good choice. I am happy with the program, there is real communication there. I feel I can breathe better and have less to worry about.
7 years ago
Reply from Freedom Debt Relief
We appreciate your great feedback, Fernando. It is always a pleasure to hear that we are meeting our clients' expectations. If you find yourself having any questions or concerns, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at . Thank you for choosing Freedom Debt Relief.
Jul. 23rd, 2019
Verified Customer
Review Source
Mary
Freedom Debt Relief is very trustworthy. The people that work for the company are very professional and they handle everything with the common ease that calms you down. They are just an awesome company. I saw it advertised on Facebook and a lot of people gave it good reviews so I gave it a try and I am glad I did. They were very knowledgeable and I understood everything that was going on. Every time I have a problem, they solve it for me. It has taken pressure off me and it has been such a blessing so I can pay off my bills and then retire.
7 years ago
Reply from Freedom Debt Relief
Mary, we value your kind feedback! We love to hear about your experience and happy to be a part of your journey to being debt-free. If you have any questions or concerns, please don't hesitate to contact Client Services, they can be reached at 1-800-655-6303 or via email at . Thank you for allowing Freedom Debt Relief to guide you to your debt-free future.
Jul. 22nd, 2019
Verified Customer
Review Source
Anonymous Mount Airy, NC
I was desperate, I didn't have enough to pay my bills and I was not working anymore and they helped me out. I am very relieved, I was getting to the point where I had nowhere else to turn and that's been lifted. Every time I talk with customer support, they are very pleasant and I've had no problems with someone making me feel like I am some horrible person because I need to do this.
7 years ago
Reply from Freedom Debt Relief
Thanks for your feedback. We are proud to know we are delivering great results for you. We will continue to work hard to make sure you reach your financial goals. If you find yourself having any questions or concerns, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at . Thank you for choosing Freedom Debt Relief.
Jul. 23rd, 2019
Verified Customer
Review Source
Melanie Cape Girardeau, MO
I feel very good about the whole experience. I feel great that I am getting out of debt and getting my business back on track. I feel very relieved. They decreased my debt to a manageable amount and I will even be finished quicker than what their original estimate was. I had many questions at the beginning and was very nervous about doing something like this program and they were very patient with me and answered a lot of questions, helping me understand what the whole program was and how it worked. It made me feel a lot more comfortable about using the company.
7 years ago
Reply from Freedom Debt Relief
Thank you for the honest feedback, Melanie! Our team is delighted to hear that you value the efforts we have put toward gaining your financial freedom back. We know the beginning of the program can make some clients feel nervous, but we will be here for you every step of the way. If you have any questions or concerns, please don't hesitate to contact Client Services, they can be reached at 1-800-655-6303 or via email at . Thank you for allowing Freedom Debt Relief to guide you to your debt-free future.
Jul. 23rd, 2019
Verified Customer
Review Source
Jane Jefferson City, MO
I highly recommend their services. I am very confident I will eventually be completely debt free. They've already negotiated with two of my creditors and that has stopped a lot of collection calls. Any time I have a question, their customer support is right there being more than helpful and pleasant to deal with. I've never had a bad interaction with any of their service reps.
7 years ago
Reply from Freedom Debt Relief
Thanks for the awesome review, Jane! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. If there is any other way we can help out, please contact customer service at 1 (800) 655-6303 or visit your Client Dashboard at . Thank you for being a part of Freedom Debt Relief.
Jul. 23rd, 2019
Verified Customer
Review Source
Flora Billings, MT
When my husband passed away, I had a lot of bills and I had never doe finances by myself and I panicked and called Freedom to get help. They were there every time I called, whether day or night, even if I was just feeling I needed reassurance or I had a question. The whole team is wonderful it doesn't matter who you talk to, they know your financial situation. I don't think I would have made it without them.
7 years ago
Reply from Freedom Debt Relief
Thank you, Flora, for taking the time to leave us a review! Our team takes pride in making sure our clients feel supported throughout the process and we look forward to assisting you further. If you need any assistance, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Aug. 5th, 2020
Verified Customer
Review Source
S.R. Grand Junction, CO
They've worked well with me and they've made it a very simple process to get out of debt. You have to make the commitment to yourself but they work well. The employees are very helpful but sometimes you don't get the answer you want, but they have a process and they take good care of you. I think they are trustworthy and I haven't had any issues with my information. I am very comfortable with my decision to sign up. I knew I would be taking a hit on my credit score at least for a while but not that I have paid of multiple accounts, it is improving every month.
7 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Lisa Morris Melville, NY
Excellent communication! They genuinely want you to be successful! We were in such debt, I was so stressed out. I couldn''t sleep at night and was sick to my stomach! Freedom Debt Relief took that stress away little by little. We learned to use our debit card instead of charge cards. The process was easy and customer service was there to help at any time every step of the way. We thank Freedom Debt for getting our lives back!
7 years ago
Reply from Freedom Debt Relief
We are so glad to hear about the peace of mind you were able to achieve, Lisa! Our team will be here for you every step of the way on your journey to a debt-free future. If you ever have any questions please reach out to us at (800) 655-6303 or jump on your Client Dashboard at . Thank you for choosing Freedom Debt Relief!
Jul. 18th, 2019
Verified Customer
Review Source
Joyce r
Overall I have had outstanding customer service and satisfaction. I did have to call to Defer-payments until a later date and the person I spoke with last time, well let''s kust say the first bad interaction. Hennessy I think. Kinda of scolding me d stated that I am in jeopardy to losing contracts which I get but she was condescending. I will have to defer two payment in August so I can pay my property taxes and she said I will be in jeopardy again very scolding. I get that she has to share but not in a very belittling manner. And I will be paying my property taxes.
7 years ago
Reply from Freedom Debt Relief
Thank you for your feedback, Joyce. We are so sorry to hear about the interaction you had with one of our Client Service advocates. If you have any further questions or need a more in-depth breakdown please reach out to Client Services via phone or e-mail at (800) 655-6303 or . Thank you for choosing Freedom Debt Relief!
Jul. 3rd, 2019
Verified Customer
Review Source
Jemison
FDR assisted me to understand the program. Put the plan into play and I'm closer to being debt free then if I had tried accomplishing the journey on my own. Frequent updates with current/correct information. Timely advisement (s) of what I need to authorize to continue on the mission to be debt free. Website easy to navigate, read and understand. The checkered flag (to the finish) gets closer monthly. I'm happy!!
7 years ago
Reply from Freedom Debt Relief
Jemison, we admire your feedback and we are so grateful to be able to assist you in your journey towards your financial freedom! We are pleased to hear that your experience has been great. Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jul. 1st, 2019
Verified Customer
Review Source
Felecia & Kevin Ollila
I feel relieved. It has given me peace of mind. We signed up because our credit cards had grown exponentially and we wanted to get a handle on it. This helped us get a plain to get out of debt and there is a finite time so the end is within sight. With freedom we get frequent emails anytime we make progress on something. Customer service is able to answer any questions. They are super helpful and super fast and responsive.
7 years ago Edited January 10, 2024
Reply from Freedom Debt Relief
Thank you for sharing the amazing experience you have had with our program, Felicia! We can't wait to see you achieve your financial goals. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 29th, 2019
Verified Customer
Review Source
John McCune
They do exactly what they''re claiming that they''ll do for all of the Clients!! I''m not the kind of person to recommend products or services!! However, in this case I''d be doing a dis-Service by NOT Recommending '''Freedom Debt Relief'', as they have helped me tremendously and continue to do so. Please do yourself a tremendous favor by also getting the '''Legal Service Coverage'', I''ve also had to use them for an unexpected '''Creditor Lawsuit''!!!!
7 years ago
Reply from Freedom Debt Relief
We're grateful to be able to provide the assistance you were looking for to help achieve your goals of becoming debt free, John! We look forward to further helping to complete your journey to having financial freedom, and working with others you recommend our services to. Should you have any questions, please reach out to our Client Services department at (800)655-6303 or you can chat with us through your client dashboard at . Thank you for choosing Freedom Debt Relief!
Jun. 28th, 2019
Verified Customer
Review Source
Wilma
They're very trustworthy. They're always in touch with me and have worked with me. I haven't even been with the program a year and I've made great progress and settled three out of seven. It has been a big relied for me not having to worry about all the creditors calling me anymore. They're taking care of everything for me. If I had to do it over again I would definitely go with Freedom Debt Relief because they are the best company and I have already recommended them to several people.
7 years ago
Reply from Freedom Debt Relief
We appreciate your valuable feedback, Wilma, and congratulations on the settlements that have been achieved thus far! We strive to negotiate great settlements for you and we’re happy to hear that you’re pleased with your savings! Keep up the great work and please reach out to us any time you have questions about your program! You can contact our Client Services team seven days a week by calling (800)655-6303 or you can reach out through your client dashboard at . Thank you for choosing Freedom Debt Relief!
Jun. 25th, 2019
Verified Customer
Review Source
Kristopher
I heard about Freedom on the internet and I was struggling with credit card debt after I fell off the roof and broke my arm severely. They worked with me and helped me out. Anytime I had a question, no matter how big or small, they helped me out and were really quick in responding. They were on top of it, they would reply within an hour. I am glad I did it.
7 years ago
Reply from Freedom Debt Relief
It's great knowing our program has brought you peace of mind, Kristopher! We can't wait to settle your debt and help you achieve your financial goals. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 26th, 2019
Verified Customer
Review Source
Michele
If people are head over heels in debt and don't want to file bankruptcy, this is a wonderful opportunity and it will help in the long run. It seems to be the easiest plan to use, they worked with me on the amount I needed to pay each month and they included legal fees in that totally fee. They are very professional and quick to negotiate on the customer's behalf. Customer support was able to answer all my questions and told me exactly what I needed to do. It was the best decision I made.
7 years ago
Reply from Freedom Debt Relief
It's great to hear about your positive experience with our program, Michele! Freedom Debt Relief is happy to take control of your debt and help you achieve a better financial future. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 26th, 2019
Verified Customer
Review Source
Anonymous
Financially, I was getting into more and more trouble and I saw an article or an email and looked into it. They're really informative and explain every step of the way. When I have a question, I am able to get a hold of a representative immediately, I don't have to wait long to speak to a live person. They were very direct with what to expect. The program is very personal and straight forward.
7 years ago
Reply from Freedom Debt Relief
Thank you for your amazing review! We're here every step of the way to assist you along your journey. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 25th, 2019
Verified Customer
Review Source
Marty
The personal dashboard they provide allows me to go online anytime and look at the progress. Every time I take to them on the phone, they answer all my questions. They have a fee that they take out and they don't break it off in small payments like they do the other payments but other than that I have no problems. They are a good company and they do what they say but I wish the process was faster. The only negative thing is the creditors are still blowing up my phone.
7 years ago
Reply from Freedom Debt Relief
We're grateful to hear about your positive experience, Marty! Compare our fees to the 100% debt + interest % + late fees + penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our clients pay down their entire debt - principal, fees, interest and all. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 25th, 2019
Verified Customer
Review Source
Joel Orchard Park, NY
At the beginning it was stressful, receiving phone calls from creditor and seeing my credit score drop. But months later the phone started to slow down. I saw my first settlement then the next one etc... now I have more freedom since I put 11 accounts and 5 of then has been resolved. If I wouldn't had use this program i would have not been able to settle those account. Six more account to go and I'll be debt free.
7 years ago
Reply from Freedom Debt Relief
Congratulations on your settlements Joel! We appreciate your valuable feedback, and are happy that we have been able to assist you on this journey to becoming debt free. Keep up the great work and please reach out to us any time you have questions about your program! You can contact our Client Services team seven days a week by calling (800)655-6303 or you can reach out through your client dashboard at . Thank you for choosing Freedom Debt Relief!
Jun. 21st, 2019
Verified Customer
Review Source
David Ramsey
The settlements started happening much sooner that I thought they would! I have been very satisfied with the communication with FDR on any progress made. My dedicated account is easily accessed and provides me with all the information I need to know where my money is going. Freedom is very transparent and professional - an absolute joy to work with!
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing your feedback, David. We are thrilled to hear of your satisfaction with our hard work. We take pride in our clear and open communication with our clients. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Jun. 12th, 2019
Verified Customer
Review Source
Yolanda Caro
I was very stressed on how much I owed on credit cards, interest was just getting higher and balance wasn''t getting lower, so Thanks to Freedom Debt Reliief. I no longer have the stress one payment a month and they deal with credit company, they explained in detail and very helpful with my questions, I''m so Happy that in 4 years I''ll be debt free
7 years ago
Reply from Freedom Debt Relief
It's very rewarding to hear that our program has brought you peace of mind, Yolanda! We are confident you will soon obtain financial success. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 14th, 2019
Verified Customer
Review Source
Catherine Peters
It was as easy as 1-2-3 to talk to a rep and get signed up for this program. This program has stopped the calls and the letters from my creditors which i enrolled in the program. All associates that I have had contact are the politest and most friendly people, always willing to help and I can't say that I've never gotten satisfaction when I call or email them with a question or problem. I definitely recommend this program to anyone that is in need of help paying off bills. It's working for me. So easy to do and help is there every step of the way.
7 years ago
Reply from Freedom Debt Relief
We're happy to hear our program has brought you peace of mind, Catherine! We will continue to support you every step of the way. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 5th, 2019
Verified Customer
Review Source
Linda Spurlin-Dominik
Experience with Freedom Debt Relief (FDR) has been outstanding. From the beginning everything has been explained in detail, the dashboard has kept me up to date on what is going on. Since the beginning as of May 2014 there has been constant communications via Email as to each account's status, settlements including the amount settled, and when it has been completely settled. The Customer Service Specialists are professional, knowledgeable, and always able to answer any questions or requests for clarification on a specific subject, and have treated me as an individual.
7 years ago
Reply from Freedom Debt Relief
Thank you, Linda, for providing us a detailed feedback on your experience with our program thus far! We want all of our valued clients to share the same experience and service you have received. Thank you for choosing Freedom Debt Relief to assist you! Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account.
Jun. 6th, 2019
Verified Customer
Review Source
Jennifer Cowan Bixby, OK
It was great, excellent with my first two accounts. I felt as though I had to call repeatedly about the third account to see why there wasn't any progress. I had over 1/2 the amount owed in my account and still no progress towards a settlement. You then hired a third party to settle my account. It was paid off end of April, yet you still have my $433.02! I'll have to make another call. I also never received the 'Congrats! You've paid your debt' emails'. I received one the first two times I paid off accounts.
7 years ago
Reply from Freedom Debt Relief
Dear Jennifer,
We apologize for any frustrations you may be experiencing regarding our negotiation process and if there has been a delay with receiving your graduation packet. We would be more than happy to review your account and reach out to you to make sure your concerns get resolved. We will be sending you a private message as we need your contact information to be able to locate your account. Thank you for your time!
We apologize for any frustrations you may be experiencing regarding our negotiation process and if there has been a delay with receiving your graduation packet. We would be more than happy to review your account and reach out to you to make sure your concerns get resolved. We will be sending you a private message as we need your contact information to be able to locate your account. Thank you for your time!
Jun. 6th, 2019
Verified Customer
Review Source
Jamie Tucson, AZ
They are friendly, non judgmental and totally professional.. I have been with them for a year now and the service is quick, accurate and extremely satisfactory. They have given me breathing room to live again and not worry constantly about bills. It has been tight financially but I couldn't have done this without FDR helping. Thank you thank you and again thank you!!
7 years ago
Reply from Freedom Debt Relief
It is absolutely our pleasure, Jamie, to guide you toward a brighter financial future! Thank you for sharing the positive experiences you've had since enrolling with us. We are honored to know our service has provided you with peace of mind regarding your finances. Easing the minds of our clients is top priority for us! Be sure to log on to your Client Dashboard at to see how far you've come along your Graduation Path! Thank you for being the best part of Freedom Debt Relief. Here's to a debt-free future!
Jun. 5th, 2019
Verified Customer
Review Source
Pamela Arlington, TX
I would call for any information that I may need and they're very courteous when I call. They're always available. I'm glad I did it. I was a little worried at first because I've never done anything like that but I think it will prove to be beneficial. My graduation date was supposed to be in like September 2022 but it's been pushed back to September 2023, so I don't know what's going on there. When I first signed up, I didn't realize how much I would be paying for their services. That wasn't really clear to me but I feel like it's worth it.
7 years ago
Reply from Freedom Debt Relief
Hello Pamela,
We appreciate you taking time from your day to review us! We're so grateful to be able to assist you and show you your path of financial freedom! Your graduation date varies based on the most recent settlement, we have reached on your account. Our Client Services department is more than happy to go more in detail about your overall status. Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
We appreciate you taking time from your day to review us! We're so grateful to be able to assist you and show you your path of financial freedom! Your graduation date varies based on the most recent settlement, we have reached on your account. Our Client Services department is more than happy to go more in detail about your overall status. Please reach out to our Client Services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jun. 1st, 2019
Verified Customer
Review Source
James San Francisco, CA
Everyone at Freedom Debt helped me out. They were very knowledgeable about what was going on and gave me the correct information. All of the proceedings have gone through well. I would get an email probably every other day telling me when they had a settlement. They acted pretty promptly on this whole matter with my accounts. They provided me with all the information that I needed and everything seems to be working out. Everyone has been very pleasant and professional and helping out with all my questions. I can call any time of the day and I can speak to a live person.
7 years ago
Reply from Freedom Debt Relief
Thank you for the many compliments, James. It is our absolute pleasure to guide you toward a brighter financial future for yourself. We're very glad to hear you feel comfortable reaching our to our skillful advocates in Client Services. It's also rewarding to hear how pleased you are with our negotiation efforts! As your journey continues toward financial freedom, please let us know how we can continue to support your every step. Thank you for being the best part of Freedom Debt Relief!
Jun. 5th, 2019
Verified Customer
Review Source
Anne
I have been a member for the past year and a half. In the beginning, I was not happy because I was constantly getting phone calls from creditors. I questioned if I had done the right thing by turning my debts over to a company. After a few months, the phone calls stopped, and so did my anxiety. Since then I have been very happy and pleased with my choice of choosing Freedom Debt Relief. I highly recommend Freedom Debt Relief to anyone who needs to consolidate their debts.
7 years ago
Reply from Freedom Debt Relief
We appreciate your valuable feedback, Anne, and it’s rewarding to hear such great feedback about our program! We're happy that we have been able to relieve some of the stress you were feeling from your creditors and help you on your debt-free journey. Keep up the great work and please reach out to us any time you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or or you can chat with us through your client dashboard at . Thank you for choosing Freedom Debt Relief!
May. 31st, 2019
Verified Customer
Review Source
Anthony Fort Worth, TX
Spoke to a representative to make sure if Freedom Debt Relief was right for me and they explained how the program could help me and they really convinced me. They have all the answers. They have an online dashboard that is very helpful when notifying and updating me on issues that are pertinent to my debt. They are honest. I highly advise anyone who has credit card debt to use Freedom Debt Relief.
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing your recent experiences with us, Anthony. We're glad to hear the advocate you spoke with thoroughly explained the benefits of enrolling into our program. We also appreciate you placing your trust in our process. As the journey continues, always know your Client Services team is available 7 days a week to address any questions or concerns that come up along the way. We appreciate the opportunity to service your financial needs. Thank you for choosing Freedom Debt Relief!
May. 31st, 2019
Verified Customer
Review Source
Carolyn
They were always available to answer any questions. They give numerous feedback in various ways. I would say that almost on a daily basis they were sending emails to me that were very informative. They were constantly keeping me updated on the dashboard. They find out what you're most comfortable with and they will go with that. They don't make up a detailed program that is out of your reach. All the strategies or plans are what you're able to do.
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing your experience, Carolyn. We value our clients and make it a priority to fulfill your needs. Our team would like to congratulate you on your program. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting us be your partner on your journey to a debt-free future.
May. 21st, 2019
Verified Customer
Review Source
Judge cowart
They were professional and created a portal to always verify what's going on. They let you know every time they need to make a ticket transaction. They keep you in the loop during the process. Freedom Debt Relief is very very customer service oriented and very professional and very detail oriented. They are very transparent and keep you abreast of what's going on.
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing, Judge. We work very diligently to ensure the best client experience possible. Please contact Client Services if you have any questions, they can be reached at 1-800-655-6303 or via email at . Thank you for allowing Freedom Debt Relief to guide you to your debt free future.
May. 21st, 2019
Verified Customer
Review Source
Angelita
I saw an ad and then just called them and they explained it very thoroughly. It seemed pretty painless so I just moved forward with it. They've been very responsive when I've called and had questions. The website is very self-explanatory. They do what they say they're going to do as far as negotiating settlements. It's very effective. I feel great about my decision. It was a great move and the right decision.
7 years ago
Reply from Freedom Debt Relief
We appreciate your detailed feedback, Angelita. Our team works hard to make this process as clear as possible. If you have any questions or concerns please don't hesitate to contact Client Services, they can be reached at 1-800-655-6303 or via email at . Thank you for allowing Freedom Debt Relief to guide you to your debt free future.
May. 21st, 2019
Verified Customer
Review Source
Mary
Because of their communication and their expertise in explaining the program, I felt comfortable with the whole process and how it was presented and it just felt right. They're always on top of it and very friendly and easy to communicate. They explained everything very well and I feel very taken care of and cared for. It's working. I am in the process but I feel good about it and it's doable and I'm staying on track and I'm seeing results.
7 years ago
Reply from Freedom Debt Relief
Congratulations, Mary! You should be very proud of yourself for taking the necessary steps toward your financial freedom. Thank you for sharing how pleased you are with our service! We are honored to accompany you on your debt-free journey. Remember you can monitor your progress along the Graduation Path by logging on to your Client Dashboard at . Thank you for choosing Freedom Debt Relief to meet your financial goals.
May. 22nd, 2019
Verified Customer
Review Source
Mary Ellen
I saw it advertised and I called them up and talked to them and they seemed really good so I decided to go with Freedom Debt Relief. At first I was a little skeptical but once I talked to the initial person and they explained everything to me and I checked them out online, everything seemed to be in place. When I have called them, they've answered my questions and they've been very professional so far as getting my debt paid off. They always let me know when a debt has been settled. They do the job that they're supposed to do.
7 years ago
Reply from Freedom Debt Relief
Congratulations, Mary, on taking back control over your finances! Great job on your part for recognizing assistance was needed and conducting research to see what options were available to you. We are honored to be a part of your debt-free journey. As you continue toward financial freedom, please remember you can monitor your every step by logging on to your Client Dashboard at . Keep up the amazing job and thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Emily
We've had some challenged when we call in to the regular customer service team where we get misinformation and recently we've had to go directly to a rep and not calling the main customer service line. When I call the customer service line things don't get resolved. It's been great with the person who's been helping us but it's been frustrating because I have to wait for them to be available. They pretty much resolved everything and did it for a lot less than we thought we could go. They need to have accuracy of data updates. They created a large confusion when they were settling it full time where it was unresolved when we thought it had been resolved.
7 years ago
Reply from Freedom Debt Relief
We're so sorry to hear, Emily, that your concerns were not properly addressed when speaking with Client Services. Our goal is to provide each and every one of our clients with a world-class customer service experience each time they engage with us. If you've received anything less than this, again, we sincerely apologize. We are thrilled to know you have developed a relationship with someone is is able to efficiently resolve your concerns. However, we would like an opportunity to restore your faith in our Client Services team. Contacting Client Services provides you with the opportunity to have your questions answered immediately, rather than having to wait for someone to become available. We are all eager to assist you, Emily. Thank you for choosing Freedom Debt Relief.
May. 22nd, 2019
Verified Customer
Review Source
Cheryl
They started helping me right away and got into action on paying off my debt. They already have concluded four of my debts if I'm not mistaken and it's only been maybe a year. So they were right on it as soon as I started, they did not hold back. I will be able to get out of debt sooner than they have anticipated. I am thrilled with Freedom Debt Relief.
7 years ago
Reply from Freedom Debt Relief
Congratulations on your progress, Cheryl! We're confident in your success, keep up the great work. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions regarding your account. Thank you for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
Cathy
They seem concerned and helpful in the process. Every time I call and had questions, they would answer them to my satisfaction and if I didn't understand it, they would take the time to explain it in detail so I was able to understand it. They actively jumped right into my creditors and started negotiating. Freedom Debt has helped me relieve a lot of my debt already and I'm halfway through.
7 years ago
Reply from Freedom Debt Relief
Congratulations on the progress you've made along your Graduation Path, Cathy. We could not be any prouder of your accomplishments! Thank you for complimenting our Client Services team. Our knowledgeable advocates are always ready to provide assistance when needed. Please continue to connect with us anytime you have questions on your account. Thank you for choosing Freedom Debt Relief. Here's to your financial freedom!
May. 22nd, 2019
Verified Customer
Review Source
Bonnie
They tell you exactly what they're going to do for you when you first sign up and they keep you abreast on everything that's going on with your account and they do exactly what they say they're going to do. Freedom is a great company. They are honest, true, and do exactly what they say they're going to do and they're right there with you every step of the way.
7 years ago
Reply from Freedom Debt Relief
Thank you for the amazing feedback, Bonnie! We are so glad to hear how pleased you are with our service. It sounds like we were able to set the proper expectations regarding our program. Please know our advocates in Client Services are eager to assist you with any questions or concerns that come up along the way. We are available 7 days a week and are just a call, email or chat away. Thank you for choosing Freedom Debt Relief. Here's to your financial freedom!
May. 22nd, 2019
Verified Customer
Review Source
Michelle
They've been really good about getting my settlement taken care of and I've gotten settlements paid off within a period of time and they've been really good. They are well known and they do a good job and whatever they do, they are very thorough about it. I was a little skeptical at first but I was okay with it after I got signed in and going and realized that it really helped me out with me debt.
7 years ago
Reply from Freedom Debt Relief
Thank you, Michelle, for the amazing feedback! It is an honor to accompany you on your debt-free journey. Thank you for sharing all of your questions have been answered and we've been able to quickly resolve all of your concerns. Please continue to connect with our Client Services team anytime assistance is needed. Thank you for being the best part of Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Delia
Whatever question I have, I call them and they're always so friendly and are willing to sit there and talk to me about it and straighten it all out in my mind. They're wonderful, they're always there for me. They would let me know when they were getting close to getting rid of the debt or how they were doing and how it was coming along. They would always let me know what was going on and keeping me updated.
7 years ago
Reply from Freedom Debt Relief
It is our absolute pleasure, Delia, to answer any questions that come to you while enrolled in our program. In fact, our Client Services team is available 7 days a week to support your every step toward financial freedom! As your journey with us continues, we ask that you continue to reach out to us anytime assistance is needed with your account. Keep up the excellent work and thank you for choosing Freedom Debt Relief.
May. 22nd, 2019
Verified Customer
Review Source
Felecia
I was just drowning in debt and when I called and spoke with someone, they were able to relieve a lot of my stress and pressure. They were willing to work with me and to basically help me with the best deal that I can get. I had five that needed to be taken care of and they've already negotiated with at least three of them so they're really moving and shaking and they give me a lot of relief.
7 years ago
Reply from Freedom Debt Relief
Congratulations on the progress you've made with us, Felicia! We are thrilled to hear how pleased you are with our service. We hope to continue providing you with a world-class customer service experience each and every time you engage with us. Keep in mind our Client Services team is available 7 days a week to support your debt-free journey. Thank you for choosing Freedom Debt Relief. Here's to your financial success!
May. 22nd, 2019
Verified Customer
Review Source
Joan
They are really wonderful people who know what they're doing and exactly how to do it. They're very very good. It's very efficient and they are just doing really good work at relieving this from our credit card debts. Three down, two to go. They're just some really great people and they know what they're talking about and they explain it all in words that you can understand.
7 years ago
Reply from Freedom Debt Relief
Thank you for the wonderful feedback, Joan. It's rewarding to hear how pleased you are with our service. We ask that you continue to connect with us in Client Services anytime assistance is needed. Congratulations on the progress you've made toward your financial freedom! Thank you for choosing Freedom Debt Relief as your guide to getting there.
May. 22nd, 2019
Verified Customer
Review Source
Zelma
They guided me through everything and it was like a big ball was lifted off my shoulders and they explained the whole process of doing Freedom Debt Relief. Every time I call and I have a question, they've just all been helpful. They already are getting some of my credit card bills settled and they just gave me such a peace of mind now that I am semi-retired. At first I was just so worried about stuff not being handled and it's been handled really great so I thank God there is this kind of company to help people.
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing your experience, Zelma. We love stories like these and we are so happy to hear we assisted you with your situation. If you have questions or concerns please give Client Services a call. They can be reached at 1-800-655-6303. Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Victoria
Whenever I've contacted the customer service and have questions, they answered everything I needed to ask. They've been doing pretty good work for me as far as getting my settlement.This is my second time with them and I called them back and started my program again with them because I was satisfied the first time. I kind of feel that their fees are a little bit excessive but you do what you have to do.
7 years ago
Reply from Freedom Debt Relief
Thank you for your review, Victoria. We are glad to hear that you decided to continue services with us. We look forward to your completion and thank you for being the best part of Freedom. If you ever need our assistance please call Client Services at (800) 655-6303.
Aug. 6th, 2020
Verified Customer
Review Source
Karen L
They're always very prompt about finding out what I asked a question about. I was scared to death when I first started doing this and they are taking care of bills and I'm just relieved. You can always get ahold of somebody to calm you down if you're nervous about something. They take care of my money and pay off whatever and then let me know what's in there if I call them.
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing your feedback about our staff, Karen! We truly appreciate your kind words and look forward to continuing to provide you with excellent service. You can always give us a call at 1-800-655-6303 or track your progress at . Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
Anonymous
They always let me know what's going on and what stage I'm in. They just sort of keep you in the know of what's going on. They will text me to text them back immediately to let them know if they can go ahead with something. One thing I appreciate is that they did make me aware that credit score would go down but that it would eventually come back up. I thought that was good rather than it being a complete surprise to me. They put my monthly payments on something I could afford.
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing your experience with us! We appreciate you as a client and look forward to continuing to serve you. Our team views communication as a very important tool for success. Please do not hesitate to reach out to our Client Advocates if you have any questions or concerns, 1-800-655-6303. Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
Verified Customer
Review Source
John Oshkosh, WI
They've answered all my questions. I had to call a couple of times because I wasn't sure on something and whoever I talked to was very helpful and very courteous and answered my questions to my satisfaction so you can't ask more of customer support. They're doing what they promised and they're keeping me information as we reach different steps in the journey.
7 years ago
Reply from Freedom Debt Relief
We're happy to hear about your positive experience, John! We're here for your every step of the way on your journey to financial freedom! Don't hesitate to reach out to our Client Services department if you have any questions along your journey, they can be reached at 1 (800) 655-6303 or by emailing . Thank you for choosing Freedom Debt Relief!
May. 21st, 2019
Verified Customer
Review Source
Nichole S
There's just something about the way they handle the call. The way they handled my request. I've worked in customer service so I can tell good customer service and they've got it down very well. They seem to have gotten good settlement so far. I mean, I've actually had it paid off a little bit more than half of what I owe, so they've had very good settlements.
7 years ago
Reply from Freedom Debt Relief
Thank you for sharing your feedback regarding our program, Nichole! We work and perfect our craft each day and have built strong relationships with creditors resulting in the best settlements possible. Our team is so happy to be serving you as our client. If you have any questions or concerns please contact Client Services, they can be reached at 1-800-655-6303 or via email at . Thank you for choosing Freedom Debt Relief!
May. 22nd, 2019
