Freedom Debt Relief
check_circle VerifiedFreedom Debt Relief, a subsidiary of Freedom Financial Network, has resolved billions in debt since its founding in 2002.
The company has considerable industry experience and high client satisfaction ratings.
With all the major industry accreditations, Freedom Debt Relief is a great option for many consumers. Its minimum debt requirement is $7,500. Freedom Debt Relief accepts clients dealing with financial hardship that meet this threshold and clients that can make regular payments to an account to pay for settlements. Freedom Debt Relief employs professional debt experts to negotiate and settle debt for those suffering financial hardship.
The company offers a debt settlement program that involves negotiating with creditors to lower total debt owed and is available in 39 states.
On average, Freedom Debt Relief charges 22 percent of your total enrolled debt, which means the cost varies depending on your financial situation. To settle a $20,000 debt, it will cost around $4,000.
View Freedom Debt Relief reviews below.
The Good
- Excellent Settlement Program and Debt Relief Services
- Experience and Accreditations
- Great Freedom Debt Relief Reviews
- Online Dashboard
- No Fees Charged Until After Debt is Settled
Excellent Settlement Program and Debt Relief Services
Freedom Debt Relief has several great advantages to its debt settlement services including:
- Low minimum of $7,500 in debt to begin debt settlement
- Costs between 15 and 25 percent of the total unsecured debt
- Free consultation with a Certified Debt Consultant
Freedom Debt Relief offers a free consultation with a highly trained, IAPDA-certified debt consultant when a consumer decides to enlist the company's debt settlement services.
Experience and Accreditations
As an accredited debt relief company, Freedom Debt Relief (FDR) has over 17 years of experience in the debt settlement industry. It has settled over two million accounts since its founding and regularly settles over 50,000 accounts monthly.
Freedom Debt Relief has years of experience standing between the creditor and the client. Freedom will work to obtain settlements that resolve credit card debt (or any type of unsecured debt).
FDR will walk clients through the debt settlement process: first, customers will voluntarily choose to stop making monthly payments to lenders. Instead, clients will elect to make a monthly deposit into a separate special purpose account to save money to pay for the settlements once negotiated. Freedom Debt Relief will then work to negotiate a settlement on behalf of its clients.
Unfortunately, this settlement process will affect your credit score. If you miss any minimum payments on your credit card or other debt, this will decrease your credit score. It's smart to have a plan for boosting your credit score before you start the debt settlement process.
If you choose a debt settlement plan to resolve your debts, the debts you settle are marked as "settled" on your credit report.
While there are some risks to debt settlement, this process allows you to settle debts, avoid bankruptcy, and become debt-free.
Great Freedom Debt Relief Reviews
Most Freedom Debt reviews on Best Company are positive. They commend FDR for having good customer service, explaining debt management, and keeping them updated on where they are at in the debt settlement program.
Clients drowning in high amounts of unsecured debt (credit card debt, personal loans, medical debt, student loan debt) usually find that the company can save a large percentage of what they owe.
Despite the debt settlement program's tendency to negatively affect credit scores, clients with mountains of credit card debt find it extremely helpful for debt reduction. It's also important for people to know that forgiven debt is considered taxable income, so you may owe more in taxes when using debt settlement services.
Online Dashboard
One feature that sets FDR apart from the rest is a unique and intuitive online dashboard to track clients' pace throughout the program. This helps people to actually see their progress while settling their debts. It also offers education to help clients improve their financial knowledge.
Not many debt settlement companies in the industry offer such helpful tools.
No Fees Charged Until After Debt is Settled
As opposed to a debt consolidation company which consolidates all of a customer's debt into one consolidation loan and one monthly payment, debtors approach Freedom Debt Relief as a last resort in order to escape high amounts of debt and avoid declaring bankruptcy.
Freedom Debt Relief doesn't charge any fees until after debt is settled with creditors. This practic is standard for the industry. Debt Relief companies, like National Debt Relief and Pacific Debt, also do not have upfront fees.
Upon enrollment, customers will open an FDIC-insured bank account that the client controls. Clients will put all of their money that would have gone toward paying their debt into this bank account instead. This is the main reason why this program hurts your credit score more than debt consolidation.
Next, FDR or its representatives or agents will negotiate with your creditors to settle on debt to pay.
Freedom Debt Relief makes money by charging fees on the enrolled debt amount. Its average fees are a bit high (around 22 percent fees on enrolled debt), but its services are thorough.
The company's ability to help clients find an easier road to financial freedom and paying off debt is highly valuable.
The Bad
- Freedom Debt Relief Cost
- Limited Availability
- Complaints
- Consumer Financial Protection Bureau Lawsuit
Freedom Debt Relief Cost
One concern with Freedom Debt Relief is their price. On average, Freedom Debt Relief charges $4,000 to settle $20,000 in debt (22 percent of total debt). If Freedom Debt Relief cuts your debt in half, you would end up paying $14,000 instead of $20,000.
Users are charged an average of 22 percent of their total debt to use FDR. While this number is in line with their competitors, it is only an average. Customers could end up paying more or less than this to use FDR. FDR’s prices range between 15 and 25 percent. The rates vary depending on the state the client lives in.
Current national debt relief trends indicate that debt settlement companies tend to charge a percentage of enrolled debt as opposed to saved debt. This means that the more total debt you have, the more debt settlement companies will charge you.
Although working with a debt settlement company still saves you from paying thousands of dollars to creditors, it's better to work with companies that charge a percentage of saved debt rather than enrolled debt.
So exactly how much will Freedom Debt Relief cost you? It will cost you around 22 percent of your total enrolled debt, but customers will have to have a consultation to get an accurate estimate. The fee is competitive for the industry. The fee is assessed when a successful settlement is reached.
However, Freedom Debt Relief’s services are high quality and make it easier to make your way to being debt-free.
Limited Availability
Freedom Debt Relief offers debt settlement programs in only 39 states. If Freedom Debt Relief does not offer services in your state, you'll have to consider other debt settlement companies.
Most debt settlement companies have a minimum debt requirement to ensure a payout. A debt settlement company that charges by saved debt will not run into this problem as much.
Freedom Debt Relief requires a minimum debt amount of $7,500 (the amount of which is charged fees between 15 and 25 percent). While this threshold is low compared to other debt settlement companies, it does rule out people struggling with lower debt amounts.
An additional limitation with Freedom Debt Relief is that the company only works with debtors with unsecured debt. Freedom Debt Relief is not an option for those struggling with secured debt.
Complaints
While most of the Freedom Debt Relief reviews are positive, there are still several people who have complaints about Freedom Debt Relief. The two main complaints clients seem to have are the following:
- Debt settlement takes too long or isn't as effective as people hoped
- FDR charges too much for their services, sometimes costing consumers up to 25 percent of their total enrolled debt
These complaints are fairly common within the debt settlement industry. It’s important for clients to be fully informed about what debt settlement is and how it works. Potential clients should use the free consultation to learn more about the time it takes to reach a settlement and specific price information.
Consumer Financial Protection Bureau Lawsuit
In 2019, the Consumer Financial Protection Bureau and Freedom Debt Relief reached an agreement that FDR would:
- Make it clear that in some cases FDR may not be able to negotiate a debt if the creditor is unwilling to negotiate
- Let consumers know that, in some cases, the creditor will only negotiate if the client is also directly involved in the negotiations, and that the consumer has the right to refuse to participate in the negotiations and can remove the debt from their program without penalty
- Make it clearer to consumers under what circumstances they will be charged a fee
- Stop charging fees on all accounts where the settlement amount was not reduced, or where the creditor wrote off the debt on their own
- Make it clearer to consumers that, if they end their program early, any money left in their program savings account belongs to them, minus any funds earned by the company according to legal statues
- Pay restitution money to injured consumers
- Pay a civil penalty
It's a good idea for potential clients to do some research on the process, consumers' rights, and industry standards for settlement companies before setting up a free consultation with a debt settlement service. It's also recommended to read recent customer reviews to get a better sense of Freedom Debt Relief's commitment to clients and how good its settlement services are.
The Bottom Line
Freedom Debt Relief offers several outstanding features for anyone looking to settle their debts: all major industry accreditations, ample debt settlement experience, thoughtful and experienced debt consultants, negotiation with each creditor, and more. The company's 15 to 25 percent fees are pretty standard in comparison to other debt settlement companies (like National Debt Relief).
While people interested in other debt resolution methods, like credit counseling, a debt management plan or debt consolidation loan, will need to consider other companies, Freedom Debt Relief is a good option for those seeking a debt settlement program.
FDR's debt negotiation experience is worth the money. Freedom Debt Relief customer reviews relate that the company has saved them thousands of dollars by negotiating with their creditors. If you're looking to settle your debt through debt negotiation, we highly recommend using Freedom Debt Relief if you receive a reasonable quote from them during your free consultation.
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Freedom Debt Relief Frequently Asked Questions
What is Freedom Debt Relief?
Freedom Debt Relief is a debt settlement company. We offer a debt settlement program that helps you get out of debt faster and for less. With over 15 years of experience working to reduce our clients’ debt, we have resolved over $10 billion in debt since 2002.
How does the Freedom Debt Relief program work?
After signing up for Freedom Debt Relief, you make monthly deposits into an FDIC-insured bank account that you own and control. Once enough money has built up into this account, negotiations occur towards resolving each of your debts one by one. Once a settlement offer is obtained, we present the offer for you to sign off on. If you agree to the terms, the funds in your FDIC-insured account are used to pay the creditor. This is also when we collect our fee. Once the creditor has been paid according to the settlement agreement, the remainder of the debt is written off. We repeat this process with all of your debts until you no longer owe anything on your enrolled debts.
How does Freedom Debt Relief affect your credit?
Freedom Debt Relief could negatively impact your credit as your creditors are not being paid every month. As such, they will report your missed payments to the credit bureaus, which negatively impacts your score. If you are already behind on payments, however, your credit is already negatively affected, so you should take that into consideration.
How much does Freedom Debt Relief cost?
Our fee ranges from 15%-25% of the debt, depending on the state you live in, how much you owe, and other factors. Under no circumstances, however, will you pay us our fee in advance of a settlement on a debt.
What kind of debt does Freedom Debt Relief work with?
Debt from credit cards, medical bills, department store cards, and many other types of unsecured debt could qualify for Freedom Debt Relief. However, secured debt that involves collateral, including auto loans, mortgages, and federal student loans, do not qualify.
What happens if a creditor tries to sue me during settlement?
Since you’ve stopped making payments to your creditors, there’s a chance that they may sue you in an attempt to collect what you owe them. Freedom Debt Relief makes available to its clients an optional subscription to a legal network of lawyers, which could help in these instances where you get sued.
Is forgiven debt taxable?
According to the IRS, a forgiven debt is considered taxable income. At the end of the year, they will expect taxes to be paid on any settled debt. However, IRS Form 982, Reduction of Tax Attributes Due to Discharge of Indebtedness, may exempt you from this tax. To learn how forgiven debt could affect your taxes, talk to a tax professional.
Message from
Freedom Debt Relief
User Reviews
Star Rating
12,180 Reviews
Review Breakdown
Sentiment Criteria
James M
Freedom Debt Relief has been such a financial help to me, I don't know where to begin to encourage others who are struggling, to seek their help. I was able to cut both my debt and monthly bill expenses in half, without the worry of the being considered income, during tax filing time, due to the nature of the government sponsorship.
Reply from Freedom Debt Relief
Mar 19, 2020
James, we are so glad we can be part of the resolution to your debt, and we are happy that everything has been working in your favor. We look forward to your continued success, and if you ever need our assistance please call Client Services at (800) 655-6303.
Lesley
Customer service and timeliness are excellent.
Reply from Freedom Debt Relief
Jan 17, 2019
Dear Lesley, Thank you for your encouragement and for recommending us! We are happy to assist you in getting debt free and avoiding having to file bankruptcy. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Anna
They are always very helpful and great to deal with.
Reply from Freedom Debt Relief
Jan 12, 2019
Thank you for sharing this, Anna. We've worked hard to improve our clients' experience when using the client dashboard. It's rewarding to hear you find navigating the site simple and easy to do. Did you happen to see the chat option available? If you ever have questions regarding the client dashboard, be sure to click the blue chat bubble for assistance. Thank you for choosing Freedom Debt Relief!
Krystle Williams
They are fast and deliver on their word.
Reply from Freedom Debt Relief
Mar 19, 2020
Krystle, we are thankful for your review. Remember you can check your program progress on your Client Dashboard, and if you ever need our assistance please call Client Services at (800) 655-6303.
Mary Lynn Plaisance
What I like about Freedom is the help I get when I call. They are patient and answer all questions that I have about how everything works. I'm a new customer and as of now, I have no complaints at all. Thank you.
Reply from Freedom Debt Relief
Mar 18, 2020
Mary, thank you for your review. We are so thrilled to be apart of your success story. If at any time you need our assistance please call Client Services at (800) 655-6303. Thank you for being the best part of Freedom !
Lynn LaMar
Smooth experience. Never any issues. Kept my deposits on time and FDR followed through with some great negotiations and I am just about to be debt free!! I am very grateful for this program and the staff! Thank you so very much!!
Reply from Freedom Debt Relief
Mar 06, 2019
Hello Lynn, We're cheering for you as you become debt free! This is exciting news to hear how successful the program has been for you and to know that you're a step closer to reach the finish line. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Robert Jolly
Works quickly to resolve debt and working with creditors
Reply from Freedom Debt Relief
Mar 18, 2020
Robert, we appreciate your review. We work hard to make things as quick and easy as possible. Thank you for trusting us to be your debt settlement company. If you ever need our assistance please call Client Services a t (800) 655-6303.
Virgle t
The staff has been extremely helpful in working with me when I needed on timing issues. Also I do feel that they are relentless in their pursuit to lessen my debt load as they assist in my debt recovery program.
Reply from Freedom Debt Relief
Jan 25, 2019
Thank you for your phenomenal review, Virgle! We understand that everyone has had a financial hardship at some point in time and we're here to help. We're proud of the work that we do and we're excited to help guide you to your brighter financial future. Additionally, should you have any questions regarding your account, please don't hesitate to contact client services at (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
James Murphy
It is one of the best company I ever work with.
Reply from Freedom Debt Relief
Mar 18, 2020
James, thank you for such a kind review. We are so excited to continue working with you, and if at anytime you have any questions or concerns regarding you account with us please call Client Services at (800) 655-6303.
Marc Spaunburg
Freedom Debt Relief has really helped me handle this debt. Each person I have talked to has been friendly, supportive, and helpful. I really appreciate what they are doing for me.
Reply from Freedom Debt Relief
Mar 17, 2020
Marc, thank you so much for your kind words about our team of professionals. We will continue to be your advocate for a debt-free future. Please reach out to our Client Services department at (800) 655-6303 if you have any questions or comments regarding your account. Thank you for being a valued client of Freedom Debt Relief!
Mohamed Abdi
I am really happy choosing Freedom Dept relief in resolving my dept. The program is easy to understand and all the information is in the welcome page that guides me to get out of dept. When I can't keep up the dept of creditors and is increasing month after month , I finally turned to Freedom Dept Relief that really give me a guidance to get out the dept quickly
Reply from Freedom Debt Relief
Mar 17, 2020
The pleasure is ours, Mohamed! We enjoy guiding our clients to the financial future they desire. As you continue, utilize your Client Dashboard to check for updates and alerts concerning your program. Thank you for being a valued client of Freedom Debt Relief!
Maria
Truly very helpful and a relief to get some assistance. Thank you
Reply from Freedom Debt Relief
Mar 17, 2020
Thank you for your review, Maria. We enjoy having you in the program and assisting you in becoming debt-free. If we can be of any assistance to you, please contact Client Services at (800) 655-6303. Thank you for being the best part of Freedom Debt Relief!
Heather Walkowski
I really enjoy the support of the company and communication.
Reply from Freedom Debt Relief
Mar 17, 2020
Thank you for your review, Heather. We are over the moon to receive such stunning feedback! We take pride in what we do and how we make sure all clients are having a lifetime of experience with our company! We just want our clients to see that there is a way out and becoming debt free is the way to go! As we continue your journey, please remember to utilize your Client Dashboard. Thank you for choosing Freedom Debt Relief!
Mark koehn
They help me with all the stress I was having with my financial problems now I have a plan in place
Reply from Freedom Debt Relief
Mar 17, 2020
Thank you for your review, Mark. We're so happy to hear how much we have helped alleviate the stress you were experiencing. You're off to a strong start and a step closer to becoming debt-free! If you have any questions or concerns, please contact Client Services at (800) 655-6303. Thank you for choosing Freedom Debt Relief!
 Verified Customer
Jennifer Powell
Excellent! They have been very helpful and are always a phone call away when there is an issue. I was feeling very overwhelmed by my debt constantly accumulating interest with high interest rates, not being about to make large enough payments to pay off the interest, and constant calls from creditors. I was nervous about calling because I have tried debt consolidation before and was told there was nothing that could be done to help. But after speaking to Jake, I was very relieved and started to feel like I was in control again. Now it does take a little time, but there is a light at the end of that tunnel, and some progress is a lot better than no progress!
Reply from Freedom Debt Relief
Mar 17, 2020
We appreciate your feedback, Ms. Powell. It is our pleasure to provide you with a world-class customer service experience! If we can be of any assistance to you, please contact Client Services at (800) 655-6303. Thank you for being the best part of Freedom Debt Relief!
Nancy B
Was very happy with the representative who helped me.
Reply from Freedom Debt Relief
Mar 17, 2020
Hi Nancy! Thank you! We are committed to being available for our clients whenever they need us. Do not hesitate to reach out to Client Services if you ever have any questions at (800) 655-6303. Thank you for choosing Freedom Debt Relief!
SUZANNE A SMITH
Freedom Debt is a great company. They work effortlessly to get settlements on your debt. With a reasonable monthly allotment set aside for that, they are able to resolve settlements quickly. They are always there to answer any questions you might have and we solve any problems.
Reply from Freedom Debt Relief
Nov 11, 2018
Hello Suzanne, Thank you for your wonderful review. We enjoy having you apart of Freedom Debt Relief and we are glad to take control of your accounts. We want to provide you with financial freedom and to give you the peace of mind you deserve. Keep up the great work, success is coming soon! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
 Verified Customer
Amalia Teller
It has been a great experience in all aspects, great customer service and over all my debts are getting paid and my credit is getting a lot better thanks to all the negotiations done by Freedom Dent Relief
Reply from Freedom Debt Relief
Mar 17, 2020
Thank you for sharing your experience with us, Amalia. We're glad our program has helped you during the time that this hardship has occurred. Please lean on us if you have any questions or concerns by contacting Client Services at (800) 655-6303. Thank you for choosing Freedom Debt Relief!
 Verified Customer
Aliitasi Mauga
Good customer service that provides piece of mind
Reply from Freedom Debt Relief
Mar 17, 2020
Hi Aliitasi, thank you for your feedback! We enjoy having you in the program and assisting you in becoming debt-free. If you have any questions or concerns, please contact Client Services at (800) 655-6303. Thank you for choosing Freedom Debt Relief!
 Verified Customer
Alice Gomez
I am happy with the information I receive
Reply from Freedom Debt Relief
Mar 17, 2020
Thank you for your spectacular feedback, Alice. Our greatest accomplishment is to help clients become debt-free! If we can be of any assistance to you, please contact Client Services at (800) 655-6303. Thank you for being the best part of Freedom Debt Relief!
 Verified Customer
Anonymous
My experience has been good except the fee. I managed to raise funds personally without FDR mobilizing any funds on my behalf yet the fees collected remain the same. I wish there will be some discount if I was able to pay off on my own
Reply from Freedom Debt Relief
Mar 17, 2020
We appreciate your feedback. Keep in mind that our settlement fees are bigger savings than having to pay your creditors the full 100% of the debt owed + interest % + any additional fees they charge. Yes, your creditor may have presented a lower settlement amount, but that is just to pull you back in so they could hit you with having to pay the full balance. Our settlements are secure and offer you a reduction in your debt that will lead you to become financially free! If you have any questions or concerns, please contact Client Services at (800) 655-6303. Thank you for choosing Freedom Debt Relief!
 Verified Customer
Anonymous
Knowledgeable and easy to contact and they sound like they interested.
Reply from Freedom Debt Relief
Mar 17, 2020
Thank you for your review! We are happy to be your debt settlement company and are excited to see you complete the program successfully! As we continue your journey, please remember to utilize your Client Dashboard. Thank you for choosing Freedom Debt Relief!
 Verified Customer
Annie Lewis
AWESOME business GREAT people that take care of business, I highly recommend FDR and their other business partners to get a job well done
Reply from Freedom Debt Relief
Mar 17, 2020
Hi Annie, thank you for your review. We definitely share in your excitement as you become debt-free! If we can be of any assistance to you, please contact Client Services at (800) 655-6303. Thank you for being the best part of Freedom Debt Relief!
 Verified Customer
Amber
My experience has been very positive thus far. I would recommend their services to everyone.
Reply from Freedom Debt Relief
Mar 17, 2020
We appreciate your feedback, Amber. We look forward to your continued success with the program! If you have any questions or concerns, please contact Client Services at (800) 655-6303. Thank you for choosing Freedom Debt Relief!
 Verified Customer
Anonymous
Freedom Debt Relief's employees are honest, direct, and thorough. There is attention to detail and they are very communicative. There are regulars with information and questions. They have settled it all and are very thorough. It gives me peace of mind.
Reply from Freedom Debt Relief
Mar 17, 2020
Thank you for your review! We are over the moon to receive such stunning feedback! We take pride in what we do and how we make sure all clients are having a lifetime of experience with our company! We just want our clients to see that there is a way out and becoming debt free is the way to go! If we can be of any assistance to you, please contact Client Services at (800) 655-6303. Thank you for being the best part of Freedom Debt Relief!
 Verified Customer
Anonymous
You don't have to worry about anything because they keep your creditors off your back and get your bills paid.
Reply from Freedom Debt Relief
Mar 17, 2020
We really appreciate your feedback! We look forward to your continued success with the program! As we continue your journey, please remember to utilize your Client Dashboard. Thank you for choosing Freedom Debt Relief!
 Verified Customer
Anonymous
Real easy to work with but I am not too pleased with my credit report.
Reply from Freedom Debt Relief
Mar 17, 2020
We understand the concerns regarding the impact to your credit. However, after the full settlement amount is paid to and processed by a creditor, they may report to credit reporting bureaus that your account is settled in full, settled, paid, paid in settlement, or settled for less than the full amount. You no longer owe on this account and the balance is zero. That debt is behind you and we are confident your credit report will reflect this. If you have any questions or concerns, please contact Client Services at (800) 655-6303. Thank you for choosing Freedom Debt Relief!
 Verified Customer
Betty
Very informative and helpful with my situation
 Verified Customer
April Oakley
In the beginning everything was good I signed up with no problems. Updates were always on time. But when it came to needing help with some important things the ball was dropped not once but twice and I found myself wondering what is going on after all the paperwork I signed and all the money and time I spent at the end someone Canceled me. I was very hurt behind that I was thankful I had copies. Please keep copies because they don't.
Reply from Freedom Debt Relief
Mar 17, 2020
We're sorry that you feel this way, Ms. Oakley. We are never intending to make this process more difficult. If you still have questions or concerns regarding this matter, please contact Client Services at (800) 655-6303 so they can further assist you. Thank you for choosing Freedom Debt Relief!
 Verified Customer
April
Super easy to work with and they respond to your questions quickly!
Reply from Freedom Debt Relief
Mar 18, 2020
Thank you for sharing your thought about our program. We are always here to help our clients with whatever they need during there graduation paths. If at anytime you need our assistance please call Client Services at (800) 655-6303. Thank you for being the best part of Freedom.
 Verified Customer
Anonymous
Good idea but I am going to end up in more debt than I put in due to the fees. Some of the fees are more than what they saved me. My credit score also went down dramatically. Customer service is pretty good. Everyone is extremely helpful and nice. They did help me get a debt consolidation loan for my enrolled debt plus the fees they added.
Reply from Freedom Debt Relief
Mar 18, 2020
We are so sorry to hear that you are not completely satisfied with our services. Compare our fees to the 100% of the debt amount plus any interest and additional late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our client pay down their entire debt; principal, fees, interest and all. We are glad you decided to enroll into the Consolidation Plus Loan, and we look forward to your completions. Please call Client Services at (800) 655-6303 if you are ever concerned about your account.
 Verified Customer
Carolyn Keith
Very reliable company. Explain everything in detail
Reply from Freedom Debt Relief
Mar 18, 2020
Carolyn, thank you for sharing your thoughts about our company. We are so thrilled to have yet another satisfied client. If at anytime you need our assistance please call Client Services at (800) 655-6303. Thank you for choosing Freedom Debt Relief.
 Verified Customer
Carlos Ratton
it has been great! But interests rates are too high
Reply from Freedom Debt Relief
Mar 18, 2020
Thank you for sharing your honest feedback. We are glad to hear that you are pleased with our services, and we understand your thoughts about our fees. Our settlement fees vary and are calculated based on the laws in the state you live in and the amount of your debt. Average is 20%. No client is charged more than 25% - confirmed by our legal dept. If you are ever concerned about your account please call Client Services at (800) 655-6303. Thank you for being the best part of Freedom.
 Verified Customer
Butch Hall
I feel I was lied to about contacting creditors
Reply from Freedom Debt Relief
Mar 18, 2020
Butch, we are sorry to hear that you feel our communication was not valid. We work everyday to better our clients experiences, and please know that your concerns are considered. If you ever have questions about your accounts please call Client Services at (800) 655-6303.
 Verified Customer
Bob Humphries
We are glad that we chose Freedom Debt Relief. We had too much debt and FDR helped us by contacting our creditors to see if they would lower the amount we owed them. FDR has been successful getting four of our creditors to lower our debt with them. We are now paying our reduced debt to each creditors through FDR. They have done a great job for us.
Reply from Freedom Debt Relief
Mar 18, 2020
Bob, we are over the moon to receive such stunning feedback! We take pride in what we do and how we make sure all clients are having a lifetime of experience with our company! We just want our clients to see that there is a way out and becoming debt free is the way to go! If you ever have any questions or concerns regarding your account please call Client Services at (800) 655-6303.
 Verified Customer
Charles
Very good . They answer the questions that I have. They are very professional and courteous.
Reply from Freedom Debt Relief
Mar 18, 2020
Charles, thank you for your feedback! We are happy to be your debt settlement company and are excited to see you complete the program successfully! If you ever have any questions or concerns regarding your account please call Client Service at (800) 655-6303.
 Verified Customer
Charles
Good so far. They have answered every question I have had.
Reply from Freedom Debt Relief
Mar 17, 2020
Thank you for your review, Charles. We are happy to be your debt settlement company and are excited to see you complete the program successfully! If we can be of any assistance to you, please contact Client Services at (800) 655-6303. Thank you for being the best part of Freedom Debt Relief!
 Verified Customer
Cathy Joiner
Excellent customer service. Knowledgeable employees so far the employees have been very helpful and trustworthy.
Reply from Freedom Debt Relief
Mar 17, 2020
Thank you for your spectacular feedback, Cathy. Our clients are our top priority and ensuring that you feel appreciated and respected is the main goal. Thank you for trusting us and allowing us to help you on your path to financial freedom. As we continue your journey, please remember to utilize your Client Dashboard. Thank you for choosing Freedom Debt Relief!
 Verified Customer
Carolyn Ray Malloy
There is NO assistance on how to contact 2 settled accounts which have not sent out 1099-C. My requests receive the same "canned response" with the add on of contact IRS. All we need to complete our 2019 taxes is a way to contact these accounts. Surely they have a phone # which we are not privy to. Last year received one on 4/13 letter and form dated 01/31/2019 and envelope the type which did not get postmarked. HELP below reflects this issue with a boost for great service on all other matters
Reply from Freedom Debt Relief
Mar 17, 2020
We are so sorry that you feel this way, Carolyn. We are never intending to make things harder for our clients. If you are still having a concern about this, please contact Client Services at (800) 655-6303 so we can get you the help you need. Thank you for choosing Freedom Debt Relief!
 Verified Customer
Christopher Johnson
Very Informative and Helpful in assisting in eliminating your debt.
Reply from Freedom Debt Relief
Mar 17, 2020
Thank you for your review, Mr. Johnson! We are happy to be your debt settlement company and are excited to see you complete the program successfully! If we can be of any assistance to you, please contact Client Services at (800) 655-6303. Thank you for being the best part of Freedom Debt Relief!
 Verified Customer
Christie Leatherwood
It has been wonderful! They have been very helpful and courteous.
Reply from Freedom Debt Relief
Mar 17, 2020
Thank you for your review, Ms. Leatherwood! We definitely share your excitement as you become debt-free! If you have any questions or concerns, please contact Client Services at (800) 655-6303. Thank you for choosing Freedom Debt Relief!
 Verified Customer
Cheryl A Martin
They have been very helpful with adjusting my deposit when my income dropped.
Reply from Freedom Debt Relief
Mar 17, 2020
Hi Cheryl, thank you for sharing your experience with us. It is our pleasure to provide you with a world-class customer service experience. If we can be of any assistance to you, please contact Client Services at (800) 655-6303. Thank you for being the best part of Freedom Debt Relief!
 Verified Customer
D. Wingfield
They do what they say they're going to do as far as resolving debt. I just didn't expect then to take their fees right off the top of settlements depleting dedicated accounts in most cases. Since it 3 yr program...I thought it would be broken down more allowing for more room to wiggle.
Reply from Freedom Debt Relief
Mar 18, 2020
Thank you for your review of our program. We understand how this can be frustrating, however, we collect a one-time settlement fee only once a settlement has been negotiated and authorized by the client and we have started making payments toward the settlement. Remember you can always track your program progress/ transactions on your Client Dashboard, and if you ever need our assistance you can reach Client Services at (800) 655-6303. Thank you for choosing Freedom Debt Relief.
 Verified Customer
Connie Quier
They have been so helpful and non judgemental.
Reply from Freedom Debt Relief
Mar 18, 2020
Connie, thank you for your kind thoughts. We are so happy to be apart of your journey towards financial freedom. If you ever have any questions or concerns regarding your account please call Client Services at (800) 655-6303.
 Verified Customer
Connie Jackson
reedom Debt Relie has been honest with the way they explained how their program works and how it works. They are great.
Reply from Freedom Debt Relief
Mar 18, 2020
Connie, thank you for sharing your feedback. Our clients are our top priority and ensuring that you feel appreciated and respected is the main goal. Thank you for trusting us and allowing us to help you on your path to financial freedom. If you ever need assistance please call Client Services at (800) 655-6303.
 Verified Customer
Christopher Mierez
When I heard of FDR, i thought that it was just like the others. So I said YEAH, YEAH YEAH, until I spoke to Sonia. She explained every thing and did not force me into making a decision. Now, I am happy and relaxed with my decision. Thank you Sonia. You are a God send. "NO MORE DEBT!"!
Reply from Freedom Debt Relief
Mar 18, 2020
Christopher, thank you for sharing your great experience with us. We are so happy to hear that you are satisfied with the service of one of our valued employees. We look forward to your success in the program, and if at any time you need our assistance please call Client Services at (800) 655-6303. Thank you for choosing Freedom Debt Relief.
 Verified Customer
Darryl Thompson
I've been pleased with the settlements so far, however I wish they could settle them faster than what they do and also be more clearer on 1099c forms that you may receive and need to add them on your taxes.
Reply from Freedom Debt Relief
Mar 18, 2020
Danny, thank you for such a kind review. We understand how taking the first steps towards financial freedom can be scary. However, we are here to guide you along every step of the way. If you ever need our assistance please call Client Services at (800) 655-6303.
 Verified Customer
Danny Plaisance
Great people very knowledgeable. Was a little scared to contact them at first, but it work out great.
Reply from Freedom Debt Relief
Mar 18, 2020
Danny, thank you for such a kind review. We understand how taking the first steps toward financial freedom can be scary. However, we are here to guide you along every step of the way. If you ever need our assistance please call Client Services at (800) 655-6303.
 Verified Customer
Daniel
They've been pretty on top of everything and send me emails on a regular basis. Sometimes I wish they were a little bit quicker but it's working and better than filing for bankruptcy.
Reply from Freedom Debt Relief
Mar 18, 2020
Daniel, thank you for your honest feedback. We strive to get better every day, so know we listen to all feedback. If at anytime your concerned about your account please call Client Services at (800) 655-6303.
 Verified Customer
Denise Riley
I am really happy I chose Freedom Debt. They are very good about settling your credit card debt and I ran into a banking issue and they immediately accommodated me with changing my payment date. Awesome customer service! My credit score is already showing improvement!
Reply from Freedom Debt Relief
Mar 18, 2020
Denise, we appreciate your review. We always try our best to work with our clients and provide the best experience possible. If you ever need our assistance please call Client Services at (800) 655-6303. Thank you for being the best part of Freedom Debt Relief.