- Freedom Debt Relief
Freedom Debt Relief
check_circle VerifiedFreedom Debt Relief, a subsidiary of Freedom Financial Network, has resolved billions in debt since its founding in 2002.
The company has considerable industry experience and high client satisfaction ratings.
With all the major industry accreditations, Freedom Debt Relief is a great option for many consumers. Its minimum debt requirement is $7,500. Freedom Debt Relief accepts clients dealing with financial hardship that meet this threshold and clients that can make regular payments to an account to pay for settlements. Freedom Debt Relief employs professional debt experts to negotiate and settle debt for those suffering financial hardship.
The company offers a debt settlement program that involves negotiating with creditors to lower total debt owed and is available in 40 states.
On average, Freedom Debt Relief charges 22 percent of your total enrolled debt, which means the cost varies depending on your financial situation. To settle a $20,000 debt, it will cost around $4,000.
View Freedom Debt Relief reviews below.
The Good
- Excellent Settlement Program and Debt Relief Services
- Experience and Accreditations
- Great Freedom Debt Relief Reviews
- Online Dashboard
- No Fees Charged Until After Debt is Settled
Excellent Settlement Program and Debt Relief Services
Freedom Debt Relief has several great advantages to its debt settlement services including:
- Low minimum of $7,500 in debt to begin debt settlement
- Costs between 15 and 25 percent of the total unsecured debt
- Free consultation with a Certified Debt Consultant
Freedom Debt Relief offers a free consultation with a highly trained, IAPDA-certified debt consultant when a consumer decides to enlist the company's debt settlement services.
Experience and Accreditations
As an accredited debt relief company, Freedom Debt Relief (FDR) has over 17 years of experience in the debt settlement industry. It has settled over two million accounts since its founding and regularly settles over 50,000 accounts monthly.
Freedom Debt Relief has years of experience standing between the creditor and the client. Freedom will work to obtain settlements that resolve credit card debt (or any type of unsecured debt).
FDR will walk clients through the debt settlement process: first, customers will voluntarily choose to stop making monthly payments to lenders. Instead, clients will elect to make a monthly deposit into a separate special purpose account to save money to pay for the settlements once negotiated. Freedom Debt Relief will then work to negotiate a settlement on behalf of its clients.
Unfortunately, this settlement process will affect your credit score. If you miss any minimum payments on your credit card or other debt, this will decrease your credit score. It's smart to have a plan for boosting your credit score before you start the debt settlement process.
If you choose a debt settlement plan to resolve your debts, the debts you settle are marked as "settled" on your credit report.
While there are some risks to debt settlement, this process allows you to settle debts, avoid bankruptcy, and become debt-free.
Great Freedom Debt Relief Reviews
Most Freedom Debt reviews on Best Company are positive. They commend FDR for having good customer service, explaining debt management, and keeping them updated on where they are at in the debt settlement program.
Clients drowning in high amounts of unsecured debt (credit card debt, personal loans, medical debt, student loan debt) usually find that the company can save a large percentage of what they owe.
Despite the debt settlement program's tendency to negatively affect credit scores, clients with mountains of credit card debt find it extremely helpful for debt reduction. It's also important for people to know that forgiven debt is considered taxable income, so you may owe more in taxes when using debt settlement services.
Online Dashboard
One feature that sets FDR apart from the rest is a unique and intuitive online dashboard to track clients' pace throughout the program. This helps people to actually see their progress while settling their debts. It also offers education to help clients improve their financial knowledge.
Not many debt settlement companies in the industry offer such helpful tools.
No Fees Charged Until After Debt is Settled
As opposed to a debt consolidation company which consolidates all of a customer's debt into one consolidation loan and one monthly payment, debtors approach Freedom Debt Relief as a last resort in order to escape high amounts of debt and avoid declaring bankruptcy.
Freedom Debt Relief doesn't charge any fees until after debt is settled with creditors. This practic is standard for the industry. Debt Relief companies, like National Debt Relief and Pacific Debt, also do not have upfront fees.
Upon enrollment, customers will open an FDIC-insured bank account that the client controls. Clients will put all of their money that would have gone toward paying their debt into this bank account instead. This is the main reason why this program hurts your credit score more than debt consolidation.
Next, FDR or its representatives or agents will negotiate with your creditors to settle on debt to pay.
Freedom Debt Relief makes money by charging fees on the enrolled debt amount. Its average fees are a bit high (around 22 percent fees on enrolled debt), but its services are thorough.
The company's ability to help clients find an easier road to financial freedom and paying off debt is highly valuable.
The Bad
- Freedom Debt Relief Cost
- Limited Availability
- Complaints
- Consumer Financial Protection Bureau Lawsuit
Freedom Debt Relief Cost
One concern with Freedom Debt Relief is their price. On average, Freedom Debt Relief charges $4,000 to settle $20,000 in debt (22 percent of total debt). If Freedom Debt Relief cuts your debt in half, you would end up paying $14,000 instead of $20,000.
Users are charged an average of 22 percent of their total debt to use FDR. While this number is in line with their competitors, it is only an average. Customers could end up paying more or less than this to use FDR. FDR’s prices range between 15 and 25 percent. The rates vary depending on the state the client lives in.
Current national debt relief trends indicate that debt settlement companies tend to charge a percentage of enrolled debt as opposed to saved debt. This means that the more total debt you have, the more debt settlement companies will charge you.
Although working with a debt settlement company still saves you from paying thousands of dollars to creditors, it's better to work with companies that charge a percentage of saved debt rather than enrolled debt.
So exactly how much will Freedom Debt Relief cost you? It will cost you around 22 percent of your total enrolled debt, but customers will have to have a consultation to get an accurate estimate. The fee is competitive for the industry. The fee is assessed when a successful settlement is reached.
However, Freedom Debt Relief’s services are high quality and make it easier to make your way to being debt-free.
Limited Availability
Freedom Debt Relief offers debt settlement programs in only 40 states. If Freedom Debt Relief does not offer services in your state, you'll have to consider other debt settlement companies.
Most debt settlement companies have a minimum debt requirement to ensure a payout. A debt settlement company that charges by saved debt will not run into this problem as much.
Freedom Debt Relief requires a minimum debt amount of $7,500 (the amount of which is charged fees between 15 and 25 percent). While this threshold is low compared to other debt settlement companies, it does rule out people struggling with lower debt amounts.
An additional limitation with Freedom Debt Relief is that the company only works with debtors with unsecured debt. Freedom Debt Relief is not an option for those struggling with secured debt.
Complaints
While most of the Freedom Debt Relief reviews are positive, there are still several people who have complaints about Freedom Debt Relief. The two main complaints clients seem to have are the following:
- Debt settlement takes too long or isn't as effective as people hoped
- FDR charges too much for their services, sometimes costing consumers up to 25 percent of their total enrolled debt
These complaints are fairly common within the debt settlement industry. It’s important for clients to be fully informed about what debt settlement is and how it works. Potential clients should use the free consultation to learn more about the time it takes to reach a settlement and specific price information.
Consumer Financial Protection Bureau Lawsuit
In 2019, the Consumer Financial Protection Bureau and Freedom Debt Relief reached an agreement that FDR would:
- Make it clear that in some cases FDR may not be able to negotiate a debt if the creditor is unwilling to negotiate
- Let consumers know that, in some cases, the creditor will only negotiate if the client is also directly involved in the negotiations, and that the consumer has the right to refuse to participate in the negotiations and can remove the debt from their program without penalty
- Make it clearer to consumers under what circumstances they will be charged a fee
- Stop charging fees on all accounts where the settlement amount was not reduced, or where the creditor wrote off the debt on their own
- Make it clearer to consumers that, if they end their program early, any money left in their program savings account belongs to them, minus any funds earned by the company according to legal statues
- Pay restitution money to injured consumers
- Pay a civil penalty
It's a good idea for potential clients to do some research on the process, consumers' rights, and industry standards for settlement companies before setting up a free consultation with a debt settlement service. It's also recommended to read recent customer reviews to get a better sense of Freedom Debt Relief's commitment to clients and how good its settlement services are.
The Bottom Line
Freedom Debt Relief offers several outstanding features for anyone looking to settle their debts: all major industry accreditations, ample debt settlement experience, thoughtful and experienced debt consultants, negotiation with each creditor, and more. The company's 15 to 25 percent fees are pretty standard in comparison to other debt settlement companies (like National Debt Relief).
While people interested in other debt resolution methods, like credit counseling, a debt management plan or debt consolidation loan, will need to consider other companies, Freedom Debt Relief is a good option for those seeking a debt settlement program.
FDR's debt negotiation experience is worth the money. Freedom Debt Relief customer reviews relate that the company has saved them thousands of dollars by negotiating with their creditors. If you're looking to settle your debt through debt negotiation, we highly recommend using Freedom Debt Relief if you receive a reasonable quote from them during your free consultation.
Call our recommended rep over at Freedom Debt Relief below.
1-(855) 491-1073
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Freedom Debt Relief Frequently Asked Questions
What is Freedom Debt Relief?
Freedom Debt Relief is a debt settlement company. We offer a debt settlement program that helps you get out of debt faster and for less. With over 15 years of experience working to reduce our clients’ debt, we have resolved over $10 billion in debt since 2002.
How does the Freedom Debt Relief program work?
After signing up for Freedom Debt Relief, you make monthly deposits into an FDIC-insured bank account that you own and control. Once enough money has built up into this account, negotiations occur towards resolving each of your debts one by one. Once a settlement offer is obtained, we present the offer for you to sign off on. If you agree to the terms, the funds in your FDIC-insured account are used to pay the creditor. This is also when we collect our fee. Once the creditor has been paid according to the settlement agreement, the remainder of the debt is written off. We repeat this process with all of your debts until you no longer owe anything on your enrolled debts.
How does Freedom Debt Relief affect your credit?
Freedom Debt Relief could negatively impact your credit as your creditors are not being paid every month. As such, they will report your missed payments to the credit bureaus, which negatively impacts your score. If you are already behind on payments, however, your credit is already negatively affected, so you should take that into consideration.
How much does Freedom Debt Relief cost?
Our fee ranges from 15%-25% of the debt, depending on the state you live in, how much you owe, and other factors. Under no circumstances, however, will you pay us our fee in advance of a settlement on a debt.
What kind of debt does Freedom Debt Relief work with?
Debt from credit cards, medical bills, department store cards, and many other types of unsecured debt could qualify for Freedom Debt Relief. However, secured debt that involves collateral, including auto loans, mortgages, and federal student loans, do not qualify.
What happens if a creditor tries to sue me during settlement?
Since you’ve stopped making payments to your creditors, there’s a chance that they may sue you in an attempt to collect what you owe them. Freedom Debt Relief makes available to its clients an optional subscription to a legal network of lawyers, which could help in these instances where you get sued.
Is forgiven debt taxable?
According to the IRS, a forgiven debt is considered taxable income. At the end of the year, they will expect taxes to be paid on any settled debt. However, IRS Form 982, Reduction of Tax Attributes Due to Discharge of Indebtedness, may exempt you from this tax. To learn how forgiven debt could affect your taxes, talk to a tax professional.
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Freedom Debt Relief
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.
Learn MoreUser Reviews
Star Rating
13,140 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
ivan sanchez
Excellent service pretty good explanation of the program a lot tools we can use
Reply from Freedom Debt Relief
Aug 03, 2020
Thank you for taking the time to leave us a review, Ivan! Our goal is to have our clients feel educated on the program so they can feel comfortable and confident while working with us. We are here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at 1(800)655-6303 or reach them by email at [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
gilbert sanchez
Excellent, people are understanding and helpful and they always answer when you need them
Reply from Freedom Debt Relief
Aug 03, 2020
Thank you for taking the time to leave us a review, Gilbert! We are happy to hear you have received excellent Customer Service! If you ever have any questions or concerns, please do not hesitate to contact us at 1(800)655-6303. Thank you for being the best part of Freedom Debt Relief!
Verified Customer
Abraham Ruiz
my experience has been very good, all very clear. I've saved a lot of money in the prosese, I thank the Freedom team
Reply from Freedom Debt Relief
Aug 03, 2020
Thank you for sharing your positive experience with us, Abraham! We will continue to get you the best savings possible! Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Edna M. Gaede
I was a little had a doubt at first & unsure if they are able to assist me. I am glad that I had tried & see if they assist consolidations debt. I was nervous & worried that it will not go through. Thank you that everything went through. I appreciate all your hardwork & customer service are excellent.
Reply from Freedom Debt Relief
Aug 03, 2020
Hello Edna! Thank you for taking the time to share your positive review! We are happy you allowed us to show you what we can do to help! We are here to assist you every step of the way, so please feel free to contact our Client Services team any time you have questions! Give them a call at 1(800)655-6303 or reach them by email at [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Lealani Carbajal
What was easy for me is how they or able to help me relieve some of my stress have a better understanding of what your company does because of that I'm thankful I made the decision
Reply from Freedom Debt Relief
Aug 03, 2020
Thank you for your review, Lealani! We are happy we can help alleviate some of your financial stress. We are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
GINA Larsen
This program is working for me so far. I have had no difficulties and they have handled everything
Reply from Freedom Debt Relief
Aug 03, 2020
Thank you for sharing your positive experience with us, Gina! Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
luke
they have kept the creditors off my front step. have handled everrything professionally
Reply from Freedom Debt Relief
Aug 03, 2020
Thank you for sharing your feedback with us, Luke! We are happy you are pleased with the results of the program thus far. Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Joan Pickering
Excellent! I have found them to be fair, informative and able to answer any questions that I have had.
Reply from Freedom Debt Relief
Aug 03, 2020
Hi Joan! We are so pleased to hear our team of professionals has been able to assist you with any concerns that have come up. We are here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at 1(800)655-6303 or reach them by email at [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Joni Edwards
They are doing a great job. Took the stress off of me having to deal with creditors.
Reply from Freedom Debt Relief
Aug 03, 2020
Thank you for your review, Joni! We are happy we can take some of your stress away by assisting your with your creditors. Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Anna Baker
My debts are being slowly resolved. I'm not happy at the amount of the fees. Also now for the 4th time I am being told I have an active Capital One credit card I'm paying on. I have told them this is wrong 3 times. 3 times I was told it was taken care of and here we are again..
Verified Customer
Angela Le Peuch
I was able to receive help when I needed it.
Reply from Freedom Debt Relief
Aug 03, 2020
Thank you for your review, Angela! We are happy to hear you are satisfied with our service. We are here to assist every step of the way, so if you ever have any questions or concerns, please do not hesitate to contact us at 1(800)655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Jennifer Cox
Good experience! They are highly experienced and great tool that puts you on track for debt relief -displicine and structure thats needed for all people
Reply from Freedom Debt Relief
Aug 03, 2020
Thank you for your review, Jennifer! We love to see our clients share their positive experiences! We are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at [email protected] Thank you for choosing Freedom Debt Relief!
Bobby Dickerson
I have been needing a company that can help me get debt-free thanks for working with me
Reply from Freedom Debt Relief
Aug 03, 2020
Thank you for your review, Bobby! We are happy we can assist you with reaching your goal to become debt-free! Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
shirley piro
I haven't been with FDR for long, my first deposit is scheduled on 8/18/2020. I am looking forward to being out of debt. I was most impressed with Erica, she is whom I spoke with when I called for help. She is very caring and understanding, if everyone is like her, it would be a blessing.
Reply from Freedom Debt Relief
Aug 03, 2020
Thank you for your kind words, Shirley! We are happy to hear you enjoyed your interaction with Erica! We will be sure to pass along the recognition! We are here to assist seven days a week, so if you ever have any questions or concerns, please do not hesitate to contact us at 1(800)655-6303. Thank you for choosing Freedom Debt Relief!
Jonathan James
Didn’t save any money really ruined my credit. And the screwed up and had the wrong account listed so I got sued. Awful experience would not recommend and I wish every day that I never signed up for it
Reply from Freedom Debt Relief
Jul 31, 2020
Jonathan, we appreciate your taking the time to share your feedback. We cannot apologize enough for the experience you have had. We empathize with your frustrations and that's why it's important for us to speak with you so we can resolve your concerns. A member of our team will be reaching out to you shortly to address your concerns. Thank you for choosing Freedom Debt Relief.
Esther Ochoa
Freedom Debt Relief, has been GREAT!!, They have paid my credit cards so fast and I feel 10lbs better. Thank you for your help. Esther
Reply from Freedom Debt Relief
Jul 30, 2020
Esther, we appreciate you taking the time to leave us a review! Our negotiations team works hard on settling your debts and we look forward to you becoming debt-free. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Melissa Collins
Freedom debt relief is the easiest and the most convenient way of solving my debt problems. Thank you so much
Reply from Freedom Debt Relief
Jul 30, 2020
Melissa, we appreciate your wonderful feedback! Our team works hard in meeting our clients' goal of becoming debt-free and we're here for you every step along the way. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Jennifer Fausto
Everything is organized and easy to understand.
Reply from Freedom Debt Relief
Jul 29, 2020
Jennifer, thank you for sharing your thoughts about us. We are so thrilled to be part of the resolution to your debt. If you ever have any questions please call Client Services at (800) 655-6303. Thank you for being the best part of Freedom.
Joe Schulcz
I'm an impatient guy, and the pace to settlement seemed awfully slow. Recently, there has been an uptick in the pace, which gives me hope of getting it all done asap.
Reply from Freedom Debt Relief
Jul 29, 2020
Joe thank you for your review. We understand that waiting for a settlement can be tedious. However, we want you to rest assured that we have the best solution for your debt. If you ever are concerned about your account please call Client Services at (800) 655-6303.
Rick Thomas
Freedom Debt relief has worked with me from the very start. They have always been there to answer any questions.
Reply from Freedom Debt Relief
Jul 29, 2020
Rick, we appreciate your review. We do our best to make sure our clients are having the best possible experience. If you have any questions remember you can call us at (800) 655-6303. Thank you for being part of the Freedom family.
G.A. A.
wonderful people to work with very knowledgeable
Reply from Freedom Debt Relief
Jul 29, 2020
We are so glad to have yet another satisfied client. If you ever need our assistance please call Client Services at (800) 655-6303. As we continue our journey please remember you can always check updates on your Client Dashboard at any time. Thank you for choosing Freedom Debt Relief.
cmlockle
I just started on a plan with Freedom Debt Relief. Thus far, they have been great. I have called and emailed about issues and they continue to say don't worry and trust the program. Give them a chance to help you. I still worry but not as much.
Reply from Freedom Debt Relief
Jul 29, 2020
Thank you for your honest review. It is very normal to feel unsure at the beginning of your program, however, we guarantee that you will be pleased with the results we can provide. If you ever have concerns about your accounts please call Client Services at (800) 655-6303. Thank you for choosing Freedom Debt Relief.
Anthony Armijo
The people are very helpful and are willing to explain everything
Reply from Freedom Debt Relief
Jul 30, 2020
Anthony, we understand that joining a program like ours takes a lot of courage. We applaud each and every one of our clients for trusting us to be part of the journey towards a brighter financial future. If you have any questions or concerns please feel free to call Client Services at (800) 655-6303. Thank you for choosing Freedom.
Kim
I was skeptical about using a Debt Relief program; however, due to unforeseen financial hardship, I searched several Debt Relief programs. My first chose was to file bankruptcy: however, I am extremely pleased that I choose to work with Freedom's Team of Experts - this was one of the best financial decisions I have made. Working with Freedom is like having a personal financial consultor. I was told by my Creditors that Freedom is one of the most challenging Debt Relief company. Freedom works for you! I highly recommend freedom. My debt will be paid quicker than I anticipated. After reviewing the BBB rating, and Freedom's mission and goal, and I am glad that I chose Freedom.
Reply from Freedom Debt Relief
Jul 29, 2020
Amazing feedback, Kim. We listen to your financial situation and come up with options that are feasible to your budget. Reduced expenses increase potential cashflow. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Courtney Stevens
FDR has been amazing to work with. They have been easy to work with, assisted in getting my debt paid down in a timely fashion and great with communication. I would recommend this program to anybody!
Reply from Freedom Debt Relief
Jul 30, 2020
Hello, Courtney! Thank you for taking the time to leave us a review. We're elated to hear about your success thus far and we look forward to you becoming debt-free. If you have any questions, be sure to give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Craig Hatchett
You’re doing an excellent job I’m getting out debt faster with this company thank you
Reply from Freedom Debt Relief
Jul 29, 2020
It is rewarding to hear such great feedback about our Client Services team, Craig. We work hard to get the best settlements. Each interaction produced quality customer service. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Patricia Rosado
Freedom Debt Relief helps you in dealing with your credit collectors by settling for you. Customer Service is excellent.
Reply from Freedom Debt Relief
Jul 29, 2020
Thank you for taking the time to share with us, Patricia. We strive to provide quality customer service. Each conversation is easy and understandable. We have online platforms that help keep track of your progress. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Lydia Mccollian
they do exactly what they say in a timely manner
Reply from Freedom Debt Relief
Jul 29, 2020
We appreciate you sharing with us today, Lydia. We strive to fight for the best settlement. We make sure each interaction is easy and understandable. We have platforms to maintain communication on your program progress. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Rhonda Eskew Lincoln
My experience with them has been amazing. They made this whole process as painless as possible and they were ALWAYS available to answer my questions. I would highly recommend them to ANYONE.
Reply from Freedom Debt Relief
Jul 29, 2020
Hi Rhonda! Thank you for taking the time to leave us a review! We are happy to hear we have been able to make the process comfortable with you. We want to ensure our clients feel confident with us at all times. If you ever have any questions or concerns, please give us a call at 1(800)655-6303. Thank you for being the best part of Freedom Debt Relief!
HollyAnn Povee
Worst experience of my life. They lie to you, they tell you and its in their contract "we do not charge a fee for our services until a settlement is reached and approved by you." They tell you after you make 3 monthly payments they will begin work with your creditors, LIE, LIE, LIE. After 3 monthly payments, they change that to 6 months before they work with your creditors. They tell you "if you cancel all your money will be returned to you except what is paid to the creditors" LIE, LIE, LIE. We paid 4 months of payments and when we cancelled they charged us $100's, yet not one of our creditors had been contacted and no settlement was ever approved. I've contacted our creditors and have actually worked out something much better and shorter than Freedom proposed. DO NOT USE FREEDOM, DO IT YOURSELF.
Reply from Freedom Debt Relief
Jul 29, 2020
HollyAnn, we're sorry to hear about your experience with our company. A member of our team will be reaching out shortly to discuss your concerns. Thank you for being a valued client of Freedom Debt Relief!
Rbyers72
Very friendly, understanding, and they communicate with you very well
Reply from Freedom Debt Relief
Jul 29, 2020
Hello Rbyers72! Thank you for your positive review! We are happy to hear you are pleased with the service provided. We are here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at 1(800)655-6303 or reach them by email at [email protected] Thank you for choosing Freedom Debt Relief!
Melissa Martinez
I haven't started the program just yet, but customer service has been great and communication is very consistent
Reply from Freedom Debt Relief
Jul 29, 2020
Thank you for your positive feedback, Melissa! We are so happy to hear that you are pleased with our Customer Services thus far! We would be more than happy to assist you and know that we would be here every step of the way. So if you ever have any questions or concerns, please do not hesitate to reach out to us at 1(800)655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Lorene Faggart
I have had a good experience with Freedom Debt Relief. They've have handled my accounts for mr and i have not had to worry about anything. I appreciate their concern for me and my future.
Reply from Freedom Debt Relief
Jul 26, 2020
Hello Lorene! We appreciate your generous feedback about our company! We truly care about our clients and we work hard to build a relationship with them so they can be as comfortable as possible while in the program. If you ever need our help please call Client Services at (800) 655-6303. Thank you, and have a great day.
Verified Customer
Janice
It has been great. Questions quickly answered
Reply from Freedom Debt Relief
Jul 26, 2020
Janice, we are always here to help. We do our best to ensure our client's needs are met. If you ever need our assistance please call Client Services at (800) 655-6303. Thank you for being the best part of Freedom.
Verified Customer
Billy
Great customer service friendly professional
Reply from Freedom Debt Relief
Jul 25, 2020
Billy, our clients are our top priority, and ensuring that you feel appreciated and respected is the main goal. Thank you for trusting us and allowing us to help you on your path to financial freedom. If you ever need our assistance please call Client Services at (800) 655-6303. Thank you for being the best part of Freedom Debt Relief.
Verified Customer
J Cordova
They have worked with me during covid 19 with my financial struggles
Reply from Freedom Debt Relief
Jul 25, 2020
Thank you for sharing your feedback. We are always here to help! If you ever need our assistance please call Client Services at (800) 655-6303. Thank you for being apart of the Freedom family.
Verified Customer
Julio Alberda
It's been a great experience. They have alleviate some of the most important debt in my life
Reply from Freedom Debt Relief
Jul 26, 2020
Julio, thank you for your review. We are so happy to be able to assist you in resolving your debt. We are confident in the goals you will achieve while in our program. If you ever need our assistance please call Client Services at (800) 655-6303.
Verified Customer
Diane Van Lare
Fantastic!.polite on phone and very helpful if problem occurs. Have paid off all it one of my credit cards and. I am very happy with .uk decision to let Freedom help me!
Reply from Freedom Debt Relief
Jul 29, 2020
Hi Diane! Thank you so much for the positive feedback! We love to hear about our client's success in our program. Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Debra Friedman
They are kind and responsive to my needs, they do what they say they will.
Reply from Freedom Debt Relief
Jul 29, 2020
Hi Debra! Thank you for taking the time leave us such a pleasant review! We are happy to hear you are satisfied with the services provided. We want to ensure our clients are feeling confident with us at all times. We are here to support you at every step of the way, so please feel free to contact our Client Services team any time you have questions! Give them a call at 1(800)655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Jessie
In my experience, Freedom Debt Relief has been great in helping me settle my debts and restore my good credit. I'm looking forward to completing the program.
Reply from Freedom Debt Relief
Jul 26, 2020
Hello there Jessie. We are so honored to be part of your journey towards financial freedom. If you ever need our assistance please call Client Services at (800) 655-6303. Thank you for being apart of the Freedom family, and have a wonderful day.
Verified Customer
Gina Domangue
They are very informative. When you call with a problem they are there to solve your problem.
Reply from Freedom Debt Relief
Jul 25, 2020
Gina, thank you for your kind review. It's definitely rewarding to receive such positive feedback from our clients and to know we are making a difference in their life! Please call Client Services at (800) 655-6303 if you ever need our assistance.
Verified Customer
Janice Knight
Very good experience, knowledgable assistance, fast service getting my Bill's paid.
Reply from Freedom Debt Relief
Jul 26, 2020
Janice, we are so happy to have yet another satisfied client. We look forward to your completion, and we will be here for you every step of the way. If you ever need our assistance please call Client Services at (800) 655-6303. Have a great day.
Verified Customer
Jan
They did as they said they would do. They wiped out 27k in debt in a short time
Reply from Freedom Debt Relief
Jul 26, 2020
Jan, we appreciate you sharing your thoughts about our program. We are pleased to hear about your success within our program. We work very hard to ensure our clients are able to receive not only debt relief, but also stress relief, as we want the program to feel easy for everyone. If you ever need our assistance please call Client Services at (800) 655-6303.
Verified Customer
Anonymous
I have only been with them for 6 months but so far they have been awesome. They tell you exactly what to expect and when to expect it and they have already resolved 3 of my debts.
Reply from Freedom Debt Relief
Jul 25, 2020
We are so glad to hear that you are pleased with our services thus far, and congratulations on your settlements. Our negotiators do an amazing job of obtaining the best settlements and making sure our client's debt is getting reduced! Our stunning team will continue to work hard to settle the remaining of your debt and having you become officially debt-free! If you ever need our assistance please call Client Services at (800) 655-6303.
Verified Customer
Jill
Easy to enroll. The online portal makes it easy to keep track of your debt and tells you everything you need to know.
Reply from Freedom Debt Relief
Jul 29, 2020
Hi Jill, Thank you for your feedback! We are happy to hear you are pleased with the program! We strive to make this processes as simple as possible so our clients can feel confident with us. We are here to support you at every step of the way, so please feel free to contact our Client Services team any time you have questions! Give them a call at 1(800)655-6303 or reach them by email at [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Kiki
They have done exactly what they said they would do. They are very good at communicating with us.
Reply from Freedom Debt Relief
Jul 26, 2020
Thank you for your kind review Kiki. We work hard to ensure that our clients have the best experience possible. If you ever need our assistance please call Client Services at (800) 655-6303. Thank you for letting us be your partner on your journey to a debt-free future.
Verified Customer
Frances Dias
taking too long to negotiate with creditors
Reply from Freedom Debt Relief
Jul 25, 2020
Frances, we are sorry to hear that you are not pleased with the services we have provided. We understand that negotiations can be hard to wait for, but we want to assure you that we have a plan for your debt. A member of our team will be reaching out to you shortly. Have a great day.
Verified Customer
Debra Breedy
I was able to clear all my debts. Thanks to Freedom Debt for helping me. I have recommend someone to the programm. Her name is Odetta M
Reply from Freedom Debt Relief
Jul 26, 2020
Debra, thank you for sharing your thoughts. We appreciate your recommendation! We are confident in your ability to accomplish your goals with our program. If you ever need our assistance please call Client Services at (800) 655-6303.
Verified Customer
Lorrie
Process is taking longer then expected. FDR has helped as far as making me save money to pay my bills, which I love, so soon all my bills will be paid. It's just going very slow for me. A great program for some but not for me!
Reply from Freedom Debt Relief
Jul 26, 2020
Lorrie, It's definitely rewarding to receive such positive feedback from our clients and to know we are making a difference in their life! We're proud of what we do and we look forward to assisting you in becoming debt-free. If you ever need our assistance please call Client Services at (800) 655-6303. Thank you, and have a great day.
Fred
They have done an acceptable job of negotiating the balances, however they failed to acknowledge that the Discover account would not be negotiated due to Discover's own rules. I believe FDR knew this which allowed us to be sued for no good reason. The problem is their communication! They are very secretive and try and handle communication with the front desk "lackies", who have no authority. Thus this program drug on longer than necessary. Since they have been 'called on' this practice, they now have an immediate response to me. Too little too late. I would not recommend them without their communication being more customer friendly.
Reply from Freedom Debt Relief
Jul 30, 2020
Fred, we appreciate your honest feedback! Our team takes pride in providing world-class customer service to our clients and we're sorry to hear we lacked this in your experience. Please give us a call at 800-655-6303 to discuss any concerns. Thank you for being a valued client of Freedom Debt Relief!