- Freedom Debt Relief
Freedom Debt Relief
check_circle VerifiedFreedom Debt Relief, a subsidiary of Freedom Financial Network, has resolved billions in debt since its founding in 2002.
The company has considerable industry experience and high client satisfaction ratings.
With all the major industry accreditations, Freedom Debt Relief is a great option for many consumers. Its minimum debt requirement is $7,500. Freedom Debt Relief accepts clients dealing with financial hardship that meet this threshold and clients that can make regular payments to an account to pay for settlements. Freedom Debt Relief employs professional debt experts to negotiate and settle debt for those suffering financial hardship.
The company offers a debt settlement program that involves negotiating with creditors to lower total debt owed and is available in 40 states.
On average, Freedom Debt Relief charges 22 percent of your total enrolled debt, which means the cost varies depending on your financial situation. To settle a $20,000 debt, it will cost around $4,000.
View Freedom Debt Relief reviews below.
The Good
- Excellent Settlement Program and Debt Relief Services
- Experience and Accreditations
- Great Freedom Debt Relief Reviews
- Online Dashboard
- No Fees Charged Until After Debt is Settled
Excellent Settlement Program and Debt Relief Services
Freedom Debt Relief has several great advantages to its debt settlement services including:
- Low minimum of $7,500 in debt to begin debt settlement
- Costs between 15 and 25 percent of the total unsecured debt
- Free consultation with a Certified Debt Consultant
Freedom Debt Relief offers a free consultation with a highly trained, IAPDA-certified debt consultant when a consumer decides to enlist the company's debt settlement services.
Experience and Accreditations
As an accredited debt relief company, Freedom Debt Relief (FDR) has over 17 years of experience in the debt settlement industry. It has settled over two million accounts since its founding and regularly settles over 50,000 accounts monthly.
Freedom Debt Relief has years of experience standing between the creditor and the client. Freedom will work to obtain settlements that resolve credit card debt (or any type of unsecured debt).
FDR will walk clients through the debt settlement process: first, customers will voluntarily choose to stop making monthly payments to lenders. Instead, clients will elect to make a monthly deposit into a separate special purpose account to save money to pay for the settlements once negotiated. Freedom Debt Relief will then work to negotiate a settlement on behalf of its clients.
Unfortunately, this settlement process will affect your credit score. If you miss any minimum payments on your credit card or other debt, this will decrease your credit score. It's smart to have a plan for boosting your credit score before you start the debt settlement process.
If you choose a debt settlement plan to resolve your debts, the debts you settle are marked as "settled" on your credit report.
While there are some risks to debt settlement, this process allows you to settle debts, avoid bankruptcy, and become debt-free.
Great Freedom Debt Relief Reviews
Most Freedom Debt reviews on Best Company are positive. They commend FDR for having good customer service, explaining debt management, and keeping them updated on where they are at in the debt settlement program.
Clients drowning in high amounts of unsecured debt (credit card debt, personal loans, medical debt, student loan debt) usually find that the company can save a large percentage of what they owe.
Despite the debt settlement program's tendency to negatively affect credit scores, clients with mountains of credit card debt find it extremely helpful for debt reduction. It's also important for people to know that forgiven debt is considered taxable income, so you may owe more in taxes when using debt settlement services.
Online Dashboard
One feature that sets FDR apart from the rest is a unique and intuitive online dashboard to track clients' pace throughout the program. This helps people to actually see their progress while settling their debts. It also offers education to help clients improve their financial knowledge.
Not many debt settlement companies in the industry offer such helpful tools.
No Fees Charged Until After Debt is Settled
As opposed to a debt consolidation company which consolidates all of a customer's debt into one consolidation loan and one monthly payment, debtors approach Freedom Debt Relief as a last resort in order to escape high amounts of debt and avoid declaring bankruptcy.
Freedom Debt Relief doesn't charge any fees until after debt is settled with creditors. This practic is standard for the industry. Debt Relief companies, like National Debt Relief and Pacific Debt, also do not have upfront fees.
Upon enrollment, customers will open an FDIC-insured bank account that the client controls. Clients will put all of their money that would have gone toward paying their debt into this bank account instead. This is the main reason why this program hurts your credit score more than debt consolidation.
Next, FDR or its representatives or agents will negotiate with your creditors to settle on debt to pay.
Freedom Debt Relief makes money by charging fees on the enrolled debt amount. Its average fees are a bit high (around 22 percent fees on enrolled debt), but its services are thorough.
The company's ability to help clients find an easier road to financial freedom and paying off debt is highly valuable.
The Bad
- Freedom Debt Relief Cost
- Limited Availability
- Complaints
- Consumer Financial Protection Bureau Lawsuit
Freedom Debt Relief Cost
One concern with Freedom Debt Relief is their price. On average, Freedom Debt Relief charges $4,000 to settle $20,000 in debt (22 percent of total debt). If Freedom Debt Relief cuts your debt in half, you would end up paying $14,000 instead of $20,000.
Users are charged an average of 22 percent of their total debt to use FDR. While this number is in line with their competitors, it is only an average. Customers could end up paying more or less than this to use FDR. FDR’s prices range between 15 and 25 percent. The rates vary depending on the state the client lives in.
Current national debt relief trends indicate that debt settlement companies tend to charge a percentage of enrolled debt as opposed to saved debt. This means that the more total debt you have, the more debt settlement companies will charge you.
Although working with a debt settlement company still saves you from paying thousands of dollars to creditors, it's better to work with companies that charge a percentage of saved debt rather than enrolled debt.
So exactly how much will Freedom Debt Relief cost you? It will cost you around 22 percent of your total enrolled debt, but customers will have to have a consultation to get an accurate estimate. The fee is competitive for the industry. The fee is assessed when a successful settlement is reached.
However, Freedom Debt Relief’s services are high quality and make it easier to make your way to being debt-free.
Limited Availability
Freedom Debt Relief offers debt settlement programs in only 40 states. If Freedom Debt Relief does not offer services in your state, you'll have to consider other debt settlement companies.
Most debt settlement companies have a minimum debt requirement to ensure a payout. A debt settlement company that charges by saved debt will not run into this problem as much.
Freedom Debt Relief requires a minimum debt amount of $7,500 (the amount of which is charged fees between 15 and 25 percent). While this threshold is low compared to other debt settlement companies, it does rule out people struggling with lower debt amounts.
An additional limitation with Freedom Debt Relief is that the company only works with debtors with unsecured debt. Freedom Debt Relief is not an option for those struggling with secured debt.
Complaints
While most of the Freedom Debt Relief reviews are positive, there are still several people who have complaints about Freedom Debt Relief. The two main complaints clients seem to have are the following:
- Debt settlement takes too long or isn't as effective as people hoped
- FDR charges too much for their services, sometimes costing consumers up to 25 percent of their total enrolled debt
These complaints are fairly common within the debt settlement industry. It’s important for clients to be fully informed about what debt settlement is and how it works. Potential clients should use the free consultation to learn more about the time it takes to reach a settlement and specific price information.
Consumer Financial Protection Bureau Lawsuit
In 2019, the Consumer Financial Protection Bureau and Freedom Debt Relief reached an agreement that FDR would:
- Make it clear that in some cases FDR may not be able to negotiate a debt if the creditor is unwilling to negotiate
- Let consumers know that, in some cases, the creditor will only negotiate if the client is also directly involved in the negotiations, and that the consumer has the right to refuse to participate in the negotiations and can remove the debt from their program without penalty
- Make it clearer to consumers under what circumstances they will be charged a fee
- Stop charging fees on all accounts where the settlement amount was not reduced, or where the creditor wrote off the debt on their own
- Make it clearer to consumers that, if they end their program early, any money left in their program savings account belongs to them, minus any funds earned by the company according to legal statues
- Pay restitution money to injured consumers
- Pay a civil penalty
It's a good idea for potential clients to do some research on the process, consumers' rights, and industry standards for settlement companies before setting up a free consultation with a debt settlement service. It's also recommended to read recent customer reviews to get a better sense of Freedom Debt Relief's commitment to clients and how good its settlement services are.
The Bottom Line
Freedom Debt Relief offers several outstanding features for anyone looking to settle their debts: all major industry accreditations, ample debt settlement experience, thoughtful and experienced debt consultants, negotiation with each creditor, and more. The company's 15 to 25 percent fees are pretty standard in comparison to other debt settlement companies (like National Debt Relief).
While people interested in other debt resolution methods, like credit counseling, a debt management plan or debt consolidation loan, will need to consider other companies, Freedom Debt Relief is a good option for those seeking a debt settlement program.
FDR's debt negotiation experience is worth the money. Freedom Debt Relief customer reviews relate that the company has saved them thousands of dollars by negotiating with their creditors. If you're looking to settle your debt through debt negotiation, we highly recommend using Freedom Debt Relief if you receive a reasonable quote from them during your free consultation.
Call our recommended rep over at Freedom Debt Relief below.
1-(855) 491-1073
Freedom Debt Relief Frequently Asked Questions
What is Freedom Debt Relief?
Freedom Debt Relief is a debt settlement company. We offer a debt settlement program that helps you get out of debt faster and for less. With over 15 years of experience working to reduce our clients’ debt, we have resolved over $10 billion in debt since 2002.
How does the Freedom Debt Relief program work?
After signing up for Freedom Debt Relief, you make monthly deposits into an FDIC-insured bank account that you own and control. Once enough money has built up into this account, negotiations occur towards resolving each of your debts one by one. Once a settlement offer is obtained, we present the offer for you to sign off on. If you agree to the terms, the funds in your FDIC-insured account are used to pay the creditor. This is also when we collect our fee. Once the creditor has been paid according to the settlement agreement, the remainder of the debt is written off. We repeat this process with all of your debts until you no longer owe anything on your enrolled debts.
How does Freedom Debt Relief affect your credit?
Freedom Debt Relief could negatively impact your credit as your creditors are not being paid every month. As such, they will report your missed payments to the credit bureaus, which negatively impacts your score. If you are already behind on payments, however, your credit is already negatively affected, so you should take that into consideration.
How much does Freedom Debt Relief cost?
Our fee ranges from 15%-25% of the debt, depending on the state you live in, how much you owe, and other factors. Under no circumstances, however, will you pay us our fee in advance of a settlement on a debt.
What kind of debt does Freedom Debt Relief work with?
Debt from credit cards, medical bills, department store cards, and many other types of unsecured debt could qualify for Freedom Debt Relief. However, secured debt that involves collateral, including auto loans, mortgages, and federal student loans, do not qualify.
What happens if a creditor tries to sue me during settlement?
Since you’ve stopped making payments to your creditors, there’s a chance that they may sue you in an attempt to collect what you owe them. Freedom Debt Relief makes available to its clients an optional subscription to a legal network of lawyers, which could help in these instances where you get sued.
Is forgiven debt taxable?
According to the IRS, a forgiven debt is considered taxable income. At the end of the year, they will expect taxes to be paid on any settled debt. However, IRS Form 982, Reduction of Tax Attributes Due to Discharge of Indebtedness, may exempt you from this tax. To learn how forgiven debt could affect your taxes, talk to a tax professional.
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Freedom Debt Relief
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.
Learn MoreUser Reviews
Star Rating
13,617 Reviews
Review Breakdown
Sentiment Criteria
Yulonda Clark
Absolutely Glad i signed up with FDR. They are very thorough and attentive. I have cleared a few debts and look forward to completion. They keep you updated with your account and even offer quicker options to complete your debt. Thankful
Reply from Freedom Debt Relief
Sep 20, 2020
Greetings, Yulonda! We are happy that we have been able to make this experience stress free as much as possible. We work extremely hard to help and support our clients through this journey. Keep up the great work, and you will be debt-free in no time. Remember to use your Client Dashboard since it is a great tool to use when you are looking to expedite your program. Thank you for choosing Freedom Debt Relief!
Katina Brandt
Sean was great to work with and made it easy for me to decide
Reply from Freedom Debt Relief
Sep 20, 2020
Hi, Katina, we are pleased to read your review. We love to provide our clients with amazing customer service while assisting them to a debt-free future! If you ever have any questions, please reach out to us at (800) 655-6303 or jump on your Client Dashboard at www.fdrclient.com. Thank you for being a valued client of Freedom Debt Relief!
Jeff Packard
The process has been fairly easy from the start. I've never had a problem reaching someone when I've had a question. FDR has even found some accounts we did not initially have included that are eligible to be included. The process is also moving faster than we thought it would.
Reply from Freedom Debt Relief
Sep 20, 2020
Greetings Jeff! We are so excited to hear how fast your program is going for you at this time! Our negotiations team works diligently to reach the best settlements possible. Do not hesitate to reach out to Client Services if you ever need anything at (800) 655-6303. Thank you for choosing Freedom Debt Relief!
Merryl Hartman
I'm very impressed with the way freedom group is handling my accounts and I would recommend them to anyone who needs help in debt relief
Reply from Freedom Debt Relief
Sep 16, 2020
Thank you for taking the time to share your feedback with us, Merryl! We are happy to hear that you are pleased with our program thus far! Our goal is to ensure our clients feel confident with us at all times! So if you ever have any questions or concerns, please do not hesitate to reach out to us for answers. We are available seven days a week and can be reached at 1(800)655-6303. Thank you for choosing Freedom Debt Relief for your financial needs!
Verified Customer
Mary Ann Lovins
Very good they very thorough. Explain everything to make sure you understand. And they let you know quickly when something is going to be resolved
Reply from Freedom Debt Relief
Sep 16, 2020
Thank you for sharing your feedback with us, Mary Ann!! Our goal is to ensure our clients feel fully educated about our program so they can have the confidence in us at all times! Remember, we are available seven days a week, so if you ever have any questions or concerns, please do not hesitate to reach out to us for answers. We are available seven days a week and can be reached at 1(800)655-6303. Thank you for choosing Freedom Debt Relief for your financial needs!
Verified Customer
Marcia Doherty
Because they got back to me right away they are the best. They know what they are doing.
Reply from Freedom Debt Relief
Sep 16, 2020
Thank you for taking the time to leave us a review, Marcia! We are happy to hear that you are pleased with our service thus far! Remember, we are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Nina S
Very informative- easy to get a hold of - professional- timely correspondence
Reply from Freedom Debt Relief
Sep 16, 2020
Thank you for sharing your experience with us, Nina! We are happy to hear that you are pleased with our customer service team! We strive to provide the best service possible to all of our clients! We are here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at 1(800)655-6303 or reach them by email at [email protected] Thank you for choosing Freedom Debt Relief!
Deborah
No one returns my phone calls and one of the debt settlements was for five yeas. I was told I would be done within 3 to 4 years. The funny thing is five-year settlement is for $1399.00. I call numerous times about this concern although I approve it because I was feel pressured. I am thinking about cancelling because I am not happy with the service i am receiving and the false intentions.
Reply from Freedom Debt Relief
Sep 17, 2020
Thank you for expressing these concerns with us, Deborah. Please understand your graduation path is an estimated time frame based on the negotiations done on your behalf with your creditors. We will work hard to get you to a debt-free future as soon as possible, however, we would like the opportunity to discuss the details of your account more in-depth. This is why one of our team members will be reaching out to you for additional information at this time related to your program. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.
brent Capps
It’s been minimal, so far so good! Tony was professional and personable. He explained the process and made sure I could call him if I had any further questions.
Reply from Freedom Debt Relief
Sep 17, 2020
Thank you for taking the time to share with us, Brent. We strive to make each interaction easy and understandable. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Prateep Ruangchotvit
It seems you pay attention to negotiate only high enrolled amount,because you can make more settlement fee, and your fee should be divided by 5 instead of 2, so you have more funds to pay creditors.
Reply from Freedom Debt Relief
Sep 22, 2020
Thank you for expressing your concerns with us, Prateep. Please be mindful higher account balances can become more aggressive when attempting to collect the debt, which is why it is important to get them into structured payments. Also, the structure of our settlement fees is to help you, in the long run, to have more funding for your remaining accounts to be negotiated. If you ever have questions or concerns, please lean on our team of professionals. They can be reached at (800) 655-6303 or at [email protected] Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.
Thomas Hocknell
I am very satisfied with FDR. I have 8 debt’s enrolled in my program, 4 are in process and 4 are still in negotiation. I have not received any calls from my creditors. Anyone with debt issues should contact Freedom Debt Relief, they will help you resolve them.
Reply from Freedom Debt Relief
Sep 14, 2020
We appreciate you sharing with us today, Thomas. We are thrilled to see our partnership is resulting in great success with your debt. We listen to our client's situation and gather info to determine options to resolve your debt. Anyone can call us and we will be happy to assist even if we recommend a different company. Keep up the great work Thomas, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Javier Alvarez
Friendly service fast results when you stick to your plan. Very happy. They stay on close contact with you every step of the way.
Reply from Freedom Debt Relief
Sep 14, 2020
Thank you for taking the time to share with us, Javier. We strive to make each interaction easy and understandable and provide solutions for the coming concerns along the way. We have multiple platforms to stay current on your program progress. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
clare wengert
The first thing they told me was to stop paying my credit cards. It was like a weight off my shoulders. I trusted them right away and felt like I was in capable hands. People that I interacted with are so nice and helpful and they have stck by you all the way.
Reply from Freedom Debt Relief
Sep 14, 2020
Amazing feedback, Clare! We negotiate with your creditors to get the best settlement to help save you money and time. Our service is ideal for people who can not afford their current expenses and generate a savings. Ideally, our program will reduce your monthly cost and help save you potential savings month to month to regain financial stability. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
LOUIS DICRESCENZO
Straight forward answers.and very friendly !
Reply from Freedom Debt Relief
Sep 14, 2020
It is rewarding to hear such great feedback about our Client Services team, Louis. Continue to reach out to us if you have questions or changes that take place in your finances. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Nancy Stevens
Just started out but very impressed with the level of professionalism Freedom brings to this painful process!
Reply from Freedom Debt Relief
Sep 14, 2020
Thank you for your thoughtful review, Nancy. We are excited that you are here and we get the chance to help resolve your debt. We are here every step of the way. Give us a call and we can address any concerns that you bring to our attention. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
tina chisholm
Customer service is great! And they did as promised.
Reply from Freedom Debt Relief
Sep 14, 2020
Tina, you are so close to being done with our service. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Laura Murphy
Freedom Debt Relief is the real deal! They are upfront, honest and worked for my family and I to get out of debt! Although they are reasonable and responsive, they have a goal to get you out of debt, so they do expect you to do your part to move forward. I have recommend my mother to take part in the excellence of this company!
Reply from Freedom Debt Relief
Sep 14, 2020
We really appreciate your comments in regards to your debt relief program, Laura. Our partnership enables us to negotiate your debt however payments are going to be essential in getting out of debt. We are thrilled to see the success and look forward to assisting your family as well. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Mcgirl
Great communication!!! They are doing a great job helping me to resolve my debt!!!
Reply from Freedom Debt Relief
Sep 14, 2020
We are over the moon to receive such stunning feedback, Mcgirl. We strive to get the best settlement possible while keeping you informed via the dashboard. Remember to look the current negotiation activity for any update you seek about your account. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Dawn M
Very compassionate group. They never made me feel uncomfortable discussing my debt issues. Freedom Debt was also very understanding when financial difficulty caused by COVID-19 delayed my monthly payment due!
Reply from Freedom Debt Relief
Sep 11, 2020
Thank you for sharing your positive experience with us, Dawn! Our goal is to ensure our clients feel comfortable and confident with us at all times! We are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at [email protected] Thank you for choosing Freedom Debt Relief!
Vickie Franciscus
They are so user friendly and supportive. I literally don’t have to worry about a thing. I feel hopeful for my future! The dashboard is easy to use and their customer service is excellent.
Reply from Freedom Debt Relief
Sep 11, 2020
Thank you for taking the time to leave us a review, Vickie! We are happy to hear that you are feeling confident with us! We are here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at 1(800)655-6303 or reach them by email at [email protected] Thank you for choosing Freedom Debt Relief!
Kaila Eaves
I like that they communicate with me and are handling my debt well, which is a huge stress relief.
Reply from Freedom Debt Relief
Sep 11, 2020
Thank you for your review, Kaila! We are happy to hear that we were able to alleviate some of your stress and make you feel comfortable here with us! We are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at [email protected] Thank you for choosing Freedom Debt Relief!
Katherine Swart
You have all the money needed tp pay off my debt. Do it so my credit rating doesn’t tank
Reply from Freedom Debt Relief
Sep 12, 2020
Hello, Katherine! Thank you for taking the time to leave us a review. Our negotiations team works hard to settle your debts. If you need assistance on your account, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief.
steven J andrews
Knowing whether you are or you are not going to get out of debt is very scary for everyone but letting FDR take care of your financial problems will give you some stress relief and help you in so many ways just give them a chance to help you out you will be happy that you did i was very satisfied with everything they did for me thank you for everything
Reply from Freedom Debt Relief
Sep 11, 2020
Thank you for taking the time to write us a review! We are so happy to hear that you are pleased with the program thus far! Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Erin Clemons
I reached out to FDR Averi B back in June 2020 via email and phone in regards to my account! I logged into my portal to update my new banking information and instead of pulling money from that bank it pulled money from the bank I removed and the new bank! Over several months, emails, and conversations, (even with the proof that I still have that I did NOT authorize the transaction to come out of the account I was removing) I was told I wouldn’t be able to get the full amount back or at all, and if I took the partial amount that was available back that I would lose my settlement! That was a very low low blow in my book! Especially right now with everything going on with COVID and my husband has no job. It’s now September and no one has bothered to call or email me with anything. I am out my $1311 that I could most certainly use for my family! Thanks FDR for taking $1311 away from my family and not caring at all during these tough times. Just goes to show you how companies really care about their actual customers. All they really want is the money.
Reply from Freedom Debt Relief
Sep 11, 2020
The incident mentioned is unfortunate and we are disappointed to hear how it impacted you and your family. Please know that our goal is to always act in the best interest of our clients and we would never intentionally cause our clients greater financial hardships. Many of our clients have been negatively impacted by the pandemic and FDR is doing all that we can to accommodate the needs of our clients while keeping them on track for graduation. If there is anything we can do to improve your experiences in our program, please do not hesitate to share. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.
Verified Customer
AnnitaCarter
My experience has been very good my debt is getting paid down and almost debt free
Reply from Freedom Debt Relief
Sep 08, 2020
Thank you, Annita, for taking the time to leave us a review! Our team takes pride in providing world-class customer service to our clients and we look forward to you becoming debt-free. If you need assistance, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Dee
Very easy to work with. They just need to explain their charges a little clearer.
Reply from Freedom Debt Relief
Sep 09, 2020
Thank you, Dee, for taking the time to leave us a review! Our team looks forward to you becoming debt-free and if you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Mark Gomes
I'm getting my debt paid down I have a graduation date 2023 and I love it we were drowning in debt and they saved us💯👍🤠 We love you Freedom Debt Relief thank you
Reply from Freedom Debt Relief
Sep 09, 2020
Hello, Mark! Thank you for taking the time to leave us a review. Our team works hard on reducing your debts and we're always here for you. If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
William Daly
Very professional. Knowledgeable person I dealt with
Reply from Freedom Debt Relief
Sep 09, 2020
Thank you, William, for taking the time to leave us a review! Our team takes pride in providing world-class customer service to our clients and we're always here for you. If you need assistance, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Robert Vaughan
Great company. I was a bit skeptical at first. In my estimation not everything was covered to the extent I thought it should have been. I had to call them up several times to get things clarified. All in all, it was a good experience. Not quite a full 5-star rating. More like a 4.8-star rating.
Reply from Freedom Debt Relief
Sep 09, 2020
Hello, Robert! We appreciate you taking the time to leave us a review! Our team works hard to reduce your debts and we cannot wait for you to become debt-free. If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
robert blockberger
my experience was extremely good they made me comfortable and easy to start this process
Reply from Freedom Debt Relief
Sep 04, 2020
We appreciate you sharing with us today, Robert. We strive to bring a complex situation into something easy and understandable. Our conversations should provide solutions that will address your needs. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Maryann Hill
Freedom Debt Relief has put RELIEF in my life. I am not stressed out anymore at all. It is a good feeling putting trust in Freedom Debt Relief. You have taken away stress anxiety etc. At first it seemed like such a long time. But now I think we are really moving along. Thank you Freedom Debt Relief. You are amazing!!!!!
Reply from Freedom Debt Relief
Sep 04, 2020
Thank you for taking the time to share with us, Maryann. We are thrilled that the program is providing financial and mental relief. We are here every step of the way if no concerns arise. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Listentome
I am not happy just finding out about the settlement fees after I have been in the program for a year. Now all of a sudden I start getting settlements when I was told it would be 4-6 months and nothing about being charged 25% of the beginning balance of my accounts. Those fees and the amount of repayment is high for one and very low for another not happy about this at all. Out of the almost 3K saved in my monthly deposits over half has gone to fees for the program.
Reply from Freedom Debt Relief
Sep 08, 2020
We sincerely apologize if you feel we were not transparent concerning our settlement fees. Yes, we do take a fee. However, only after we've successfully reduced the balance owed to the creditor. If you would like to learn more about how the fees are structured, please give us a call at 1(800)655-6303 or you can chat with us through your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Kevin Tong
Good communication. Does their best to settle my debts
Reply from Freedom Debt Relief
Sep 04, 2020
Amazing feedback, Kevin. We strive to provide an updated progress report or your program. We are working hard to find a great settlement. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Rob Kenedy
Frankly, I was a bit nervous when I started the process of resolving my debt with the aid, advice and help of Freedom Debt Relief. What if it didn't work? What if they screwed things up? Well, my fears and concerns were unfounded because Freedom Debt Relief has done exactly what I contracted them to do. I can see light at the end of the tunnel. I solidly recommend FDR's services.
Reply from Freedom Debt Relief
Sep 04, 2020
Thank you for your thoughtful review, Rob. We are thrilled to see you're using resources to keep track of your progress. We are there every step of the way. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Brian Pearson
Great process setting up my account. I also love the reminder emails. The only issue I had was not receiving a phone call when it was time for my first settlement. Instead, I found an email buried with all my other emails.
Reply from Freedom Debt Relief
Sep 04, 2020
We really appreciate your comments in regards to your debt relief program, Brian. We strive to improve communication and are currently working on improvement. Thank you for choosing Freedom Debt Relief. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
douglas roeser
Customer Service and the excelent responce to our creditors.
Reply from Freedom Debt Relief
Sep 03, 2020
Thank you for taking the time to leave us a review, Douglas! We are happy we can be of assistance to you! We are here to support you every step of the way, so please do not hesitate to contact us have any time you have questions or concerns! We can be reached at 1(800)655-6303 or by email at [email protected] Thank you for choosing Freedom Debt Relief!
Leo Letty
Ver helpful company am really happy working with them...
Reply from Freedom Debt Relief
Sep 03, 2020
Thank you for your feedback, Leo! We are happy you are pleased with our services thus far! We are here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at 1(800)655-6303 or reach them by email at [email protected] Thank you for choosing Freedom Debt Relief!
Oliver Arends
I appreciate FDR keeping me updated on my progress! First settlement was achieved much sooner than I expected!
Reply from Freedom Debt Relief
Sep 03, 2020
Thank you for taking the time to leave us a review, Oliver! We are happy to hear that you are pleased with the results of the program thus far! Remember, you can follow along with your program progress online through your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Angel Rosa
Always in contact while negotiating and updated.
Reply from Freedom Debt Relief
Sep 03, 2020
Thank you for taking the time to share your feedback with us, Angel! We are glad to hear you are pleased with our communication! Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Sheryl Heinonen
I was desperate and decided to reach out to Freedom Debt Relief. They are very understanding and extremely helpful. They have gotten some of my debt down already. I'm extremely satisfied with them
Reply from Freedom Debt Relief
Sep 02, 2020
Thank you, Sheryl, for taking the time to leave us a review! We're elated to hear about your experience within our program and we're always here for you. If you need assistance, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Richard H.
Freedom Debt Relief settled 20 accounts for me in just about 3.5 years. Initially, I had to do a lot of work sending letters to creditors, etc., but FDR was right there to answer any questions expediently. The will guide you though the process. I was summoned to court twice over two separate debts and NLLG (National Litigation Law Group) - their legal arm, settled the cases with no court appearances required. They negotiated and paid off over $80,000.00 of debt for me at less than half the amount. The payments into my account were a bit high, as were the fees they charged which were 10% of the amount of the original debt for each account. Additionally, thee is about a $20.00/month. processing fee, some of which goes to NLLG. They are experts at communicating and make sure that they are talking to you prior to releasing any info. in a phone call. My credit rating is now in the "good" range, heading up to "very good" quickly. Their education coupled with Credit Karma and Lending Tree have set me on the quick path to full credit recovery and improvement. Highly recommended as they do what they say they will with nothing falling through the cracks. They work with you on adjusting withdrawals for your dedicated account if you have a delay in the anticipated deposit of funds into your bank account. They helped me this way 4 times over the course of my enrollment. Again - it worked for me; it should for you too! FDR does good work, but they don't seem to make absolutely clear up-front to clients that your fee to settle each debt is 10% of the original (not the negotiated) amount of the debt. If it is a large debt, these fees can be excessive. For instance, my highest value debt was settled last and the fee you charged me was in excess of $4,000.00. The amount I had to pay into my dedicated account was $706.00 twice a month. Some people's budgets may not be able to easily handle a loss of $1,412.00/per month - especially now that many are laid off or working fewer hours during this current (2020) pandemic.
Reply from Freedom Debt Relief
Sep 02, 2020
Richard, we appreciate you taking the time to leave us a review! Our negotiations team works hard on settling your debts and we're always here for you. We will continue to work hard on settling your debts and we're always here for you. If you need assistance, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Marian Spivey
This Is a new experience for me only about a month in and so far I am glad that I made the decision to try freedom debt relief. The only downfall so far is all the phone calls from the creditors and my credit score is getting worse than it was because I am not paying on those accounts that are included in the program.
Reply from Freedom Debt Relief
Sep 02, 2020
Marian, thank you for taking the time to leave us a review! We understand resolving debt is not easy and we are always here to assist you. Please give us a call at 800-655-6303 if you have any questions. Thank you for being a valued client of Freedom Debt Relief!
Parry Harding
The right down to business attitude and the sincere treatment of the customer service.
Reply from Freedom Debt Relief
Sep 02, 2020
Hello, Parry! We appreciate you taking the time to leave us a review. Our team takes pride in providing world-class customer service to our clients and we look forward to you becoming debt-free. If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Debra F
Very pleasant and patient when I ask questions
Reply from Freedom Debt Relief
Sep 02, 2020
Thank you for your thoughtful review, Debra. We strive to make each interaction easy and understandable. We are patient to clarify any questions you have. We want to make sure you have a quality experience. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Darrel Weimer
A very good experience professional in all way
Reply from Freedom Debt Relief
Sep 02, 2020
We really appreciate your comments in regards to your debt relief program, Darrel. We strive to provide positive interactions in each part of our program. We are here each step of the way. You have 24-hour access to view the progress of the program. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Brenda Zeringue
Everyone is friendly and professional each time I call. They are always so helpful even with the smallest request. They take the time to explain or if you need to be walked through an issue, they are caring and professional.
Reply from Freedom Debt Relief
Sep 02, 2020
We really appreciate your comments in regards to your program, Brenda. We are here to care for your needs when they arise. Each interaction is important because it's part of the experience with our company and we want to provide the best service. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Hector h Rodriquez
Everything is going great great service there polite not rude they have patience
Reply from Freedom Debt Relief
Sep 02, 2020
Hector, it is rewarding to hear such great feedback about our Client Services team. We listen to each need as they come and we follow up with solution to address the matter. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Bryan Bell
Freedom Debt Relief is very trustworthy and the keep you undated on every move they make as for business
Reply from Freedom Debt Relief
Sep 02, 2020
Bryan, we are over the moon to receive such stunning feedback! We provide updates on the dashboard 24 hours, we have a customer service available 7 days a week. Thank you for choosing Freedom Debt Relief. If you have any question please call 800-655-6303 or check us online on the Client Dashboard.
Verified Customer
Joaquin Porras
I have been doing my part and they doing their part they help me to settle all the deb
Reply from Freedom Debt Relief
Sep 01, 2020
Thank you for taking the time to leave us a review, Joaquin! We are happy we can be of assistance to you! Keep up the great work, and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling 1(800)655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Angelita Jimenez
My experience with Freedom Debt Relief has been nothing but positive. I like the fact that I have the options to look at my account in a very user friendly web platform. They are available when I need them through phone or chat. They are very understanding when payment changes have to be made to my account and give me very easy understandable answers to all my questions.
Reply from Freedom Debt Relief
Sep 02, 2020
Thank you, Angelita, for taking the time to leave us a review! Our team takes pride in making sure our clients are supported throughout the process and we're always here for you. If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!