Freedom Debt Relief
Verified
9.9
Overall Score
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Verified Customer
Review Source
Deborah Carmichael, CA
I was researching online and found the company. I gave them a call and the person I talked to was so encouraging and they have such a good reputation so it felt like a good fit for me. Their customer service is the best. Inititally, there's a lot of paperwork, I kind of got lost in the beginning. But then you call the customer service and they encourage you and tell you that it's a slow process and they will explain the process step by step. Things start falling into place and the payments are coming out and if you have questions, you can call customer service, but they have the client dashboard that you can look at. If you have questions you can call customer service, but they have the client dashboard that you can look at all the time and it explains things. It's just a really good plan that they have if you are feeling fiscouraged you can read some of the reviews. Like I said, the customer service is the best. I just can't say enough about the customer service. Everytime I've called, they've been very helpful and encouraging and understanding. I'm just totally happy with everything about them.
3 years ago
Reply from Freedom Debt Relief
Deborah, we can't thank you enough for all your great comments you have for Freedom Debt Relief! Thank you for your fantastic feedback and know that you've also made a difference! We're also very happy to have you! We look forward to your continued success with the program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 20th, 2018
Verified Customer
Review Source
Patricia
Well my debt was consuming me to where I couldn't do anything and I needed help and when I saw the ad on my phone about it well then I contacted them. I am very pleased with the way Freedom Debt Relief is handling my case and it's given me a little breathing room to where you know I can try and do something for myself for a change. I'm very satisfied with it and I would highly recommend it to others because what you say is what you do. I've heard things said about other debt relief program that it wasn't good and would do people wrong but I have not experienced that. I've only experienced an overwhelming success with you.
3 years ago
Reply from Freedom Debt Relief
Hello Patricia,
We love your honest feedback. We love to hear you have had an amazing experience with Freedom Debt Relief and to see such great success with your program. We applaud you for enrolling into our program and you definitely made the right decision in doing so. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Carolyn L.
After doing my homework and research, I found them to be the best company with the greatest results. Their customer service department looks up information to make sure they're getting it right. They listen well, and make any corrections or changes needed. They will send me emails letting me know if any settlements have been paid off. They also make you aware of any new things that are going on, if there are any incidents, and inform you about what's going on. I'm about to retire, so I'm grateful I went with them and will be debt free soon. I would recommend them to anyone who is working to become debt free. This company makes everything simple and help you see your progress month to month.
3 years ago
Reply from Freedom Debt Relief
Carolyn, we can't thank you enough for your fantastic review and all your support you have for Freedom Debt Relief! We're excited for you to become debt free and we will continue to be with you every step of the way! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Tommy
I went with Freedom because they advertised that they get people out of debt in the shortest amount of time. My customer support experience has been great because they're always responsive. I like receiving my regular emails and text messages from them - I think that's really helpful. My situation is a little delicate, because one of my creditors sued me. Because I required special handling, Freedom Debt Relief took care of it all through the debt consolidation program. I'm pretty satisfied with them, but I wish they had brought up the debt consolidation program earlier so that the sueing from the creditor wouldn't have happened. I also wasn't fully informed about their fees, which are pretty excessive. Their fees are 23%, and they took an awful lot from my initial enrollment account.
3 years ago
Reply from Freedom Debt Relief
Tommy, we appreciate your honest review about the program! We're sorry to hear that one of your creditors sued you, as we hope that it doesn't ever get to that point! We could never guarantee that won't happen, that's why we do offer legal protection. The good news, your account was all taken care of! We also apologized that you were not aware how the settlement fees work in the program. Even though you may feel that the fees are too high, you're still saving a lot in the long run, as if you were to be paying your creditors you would be paying them 100% of the balance owed plus interest. As verses being in the program we settle for less than what you owe them and your deposits already include the fees to Freedom Debt Relief. At any point we would be happy to review your account with you and resolve those concerns with you. Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 12th, 2018
Verified Customer
Review Source
Sharon Honesdale, PA
I heard nothing but good things about them so I gave them a call and I'm very satisfied at this point with the results I'm getting. Every time I call someone always answers the phone and they are always willing to ever how much time it takes to answer my question, they take the time and answer it and they are very polite and I really do appreciate their service. I'm just happy with all around great communication with the staff and they are always willing to help in anyway they can to make it easier for the customer so I'm very satisfied with them. I see nothing but great improvement on my creditors and what they do to help me get on back on good standards.
3 years ago
Reply from Freedom Debt Relief
Sharon, we really appreciate your kind words and your outstanding review! It makes us happy to hear your success thus far with the program. We will continue to make sure that you're satisfied throughout the program. You are now a step closer on becoming debt free! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Sep. 11th, 2018
Verified Customer
Review Source
Margie Stokesdale, NC
They are always available when I reached out to them to get in touch and if I can't talk to them, they get back with me immediately. The employees that are working with them and the associates are very friendly, helpful and they never seem to get frustrated when you are trying to call in and asked them questions. They are always ready to answer your questions in a very clear precise manner. They notify me by texting me and told me what they were doing. They also print it on the dashboard and I go to that frequently to see what they were doing. It's been about 6 months and they have settled or else have it in the process of settling 3 of the 6.
3 years ago
Reply from Freedom Debt Relief
Margie, thank you for your great review! It makes us happy to hear when clients are using the client dashboard as this is a great tool to be up to date with your program. We look forward on you becoming debt free! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!”
Sep. 10th, 2018
Verified Customer
Review Source
Ferrol The Bronx, NY
I've been with Freedom Debt Relief now maybe a few years and I have no complaints. I think they're real good when it comes to doing what they do. I can always go in to the portal and find out what's going on with my case where other companies, you don't know what's going on and that prompts you to call in more often than if you had the computer you can look and see which really is going on and gives you a peace of mind. The professionalism that Freedom Debt Relief shows you that you're never too busy answer any questions. I've never had anyone be rude to me over the phone or anything like that so I'm happy with that.
3 years ago
Reply from Freedom Debt Relief
Thank you, Ferrol we love the great feedback about the program! It really makes us happy to hear every client's experience, as we do work hard to make sure every client does have the best experience throughout their program. We want every client to be successful on reaching their goal on becoming debt free! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!”
Sep. 10th, 2018
Verified Customer
Review Source
Catherine Jacksonville, FL
Freedom Debt Relief has taken financial burdens and they're working them out and they do it professionally. I can look at the way that this is going and I know they're working really hard for me. It means a lot to me. They would call me at home if I didn't call them and whenever I called and if I had not gotten with them about my progress, they would actually route my calls to somebody where I had to answer those questions so that they can continue to be to the best of me. I feel like I'm not going anywhere. I'm going to stay right with them. Everything they do is in my best interest. Everyone should use the service. This company just has taken those burdens from me with not a whole lot of money, something comfortable that I can afford. So I tell everybody use Freedom Debt Relief and that's in all aspects of the service
3 years ago
Reply from Freedom Debt Relief
Catherine, thank you for your fantastic review! We really appreciate you sharing your experience. We're glad you see that we do value and care for each clients best interest and setting their goals. Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!”
Sep. 10th, 2018
Verified Customer
Review Source
Gene Bushnell, FL
Just in a short period of time I have had two of my cards have been dealt with and have been taken care of and I no longer have to worry about those two cards. I do have several more to go but it was a very fast service. What they advertise what they say they'll do has already happened to me, like I say just an short, few short months here they have already relieved me of two debts which is amazingly fast. When I do have questions or concerns, it seems like it's just a phone call away. The representative came practically immediately on the phone. It wasn't long waiting or anything like that. The representative eased my mind of all my problems I was having and she had answers for it and it's such a relief to to have somebody there when you need them. I am proof that it does work and it is real and their services been great.
3 years ago
Reply from Freedom Debt Relief
Thank you, Gene for sharing your experience about the program! Sharing your story will hopefully get someone to make a change and to call Freedom Debt Relief. We know that this could be very challenging but once you start to make that first move it will be for the better, as you'll be in the right path of becoming debt free! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!”
Sep. 10th, 2018
Verified Customer
Review Source
Greg Critchfield Kenton, OH
I went with them because it looked like a good, secure system that could alleviate all of the debt I had accumulated. They have exceeded my expectations. They are always there for me and can give me good answers that make me feel comfortable. For updates I had a dashboard and a phone number available to me. There were also email alerts when anything happened. They are very efficient and have worked in a very expeditors manner. They've been that way all the way through. I felt like this was a very good choice that has accomplished what we set out to do. We're just about done. It's going to be a big stress relief.
3 years ago
Reply from Freedom Debt Relief
Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Allan Clement Jackson, TN
I went with them because they seemed to be the most honest and straightforward company. There is an online website that I can look at any time I want to check on the progress of things. If there have been any major changes, they will contact me by email, text message, or calls. Usually they respond very well and quickly whenever we call, but I guess they're not always as quick as I'd like them to be. I mean, they do a great job, but it takes them a long amount of time to get things done. There's just an inherent amount of frustration that comes out of this kind of situation. We might just be a bit impatient though. I still think this was the best choice. I'm very happy with it.
3 years ago
Reply from Freedom Debt Relief
We appreciate the positive review! Thank you for taking time to leave positive feedback for us! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Valerie Foerster Bloomfield Hills, MI
I was just buried in debt and there was no way I was going to get out of it if I didn't have the help of a debt relief company. I read reviews from different companies and Freedom Debt seemed like the best one for me. If you need a question answered, there's usually someone there to take care of that. They send you emails periodically to let you know what progress they've made so far. Of course, you can also always go to the website and check on things yourself. I feel good about going with them, I just wish it wouldn't take quite as long to get it done. Still, I don't know who else could've taken care of my debt the way they have been doing it.
3 years ago
Reply from Freedom Debt Relief
Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Margaret Jan Webster Fort Lauderdale, FL
I'm 73 years old and live on social security. I was overwhelmed with hospital bills, individual debts, and credit card debts. I just couldn't pay my bills so I called them. I got on the phone with a fellow named John from Freedom Debt Relief and he explained what they could do for me. They could cut my payments down to $250 a month so I would have money left over to live on. I thought it was wonderful so I went with it. Every question I've asked has been answered. One of my bills is totally settled and the other one is still in negotiation. All of that has been done within 6 months. For updates they email me and I can also look online on the dashboard anytime I want. The most important thing was that once Freedom started handling my debt, all my debtors quit calling me. All that stress was gone. I'm very happy with it.
3 years ago
Reply from Freedom Debt Relief
Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Isela Torres Harlingen, TX
I have a disabled child that needs a lot of caring and I wasn't really able to keep up with the payments I needed to do. That's why I went to them. They have helped me tremendously. They don't charge me any interests and, if I'm not able to pay on time, they are really nice about it and work with me. It has given us a lot of freedom. Their customer service is excellent. They keep me updated on things by email. I can also go online to see if I need to add or do anything else. They have closed a lot of the accounts for us and are getting offers from the others. It has been really fast. I'm pretty happy with the settlements they have gotten.
3 years ago
Reply from Freedom Debt Relief
We appreciate the positive review! Thank you for taking time to leave positive feedback for us! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Anonymous Brooklyn, NY
They were recommended to me by a friend that was in a similar situation. I contacted them and since they were very professional, I went with it. I'm very happy with them. They've put my mind at ease. They always answer my questions. When anything out of the ordinary comes up I can just call them and they'll help me out. They are very professional and that really puts me at ease. I don't have to worry about anything. They send me emails from time to time to let me know what's going on. I can also log into my dashboard to see any progress they've made. From time to time I still get people coming after me for my money, but Freedom has really been able to step in and deal with them. They've made it a little easier on me. I would recommend it to anyone going through similar issues.
3 years ago
Reply from Freedom Debt Relief
We appreciate the positive review! Thank you for taking time to leave positive feedback for us! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Pat Jaques Oklahoma City, OK
I did some research online and felt like they were the best company to go with. They are extremely customer-oriented. If they get a good deal they want to tell you immediately and don't hesitate to call, text, or email you. To check on the progress they make you have to check on the portal that they have. You have access to it 24/7 so you can always see what payments are being made to your credit cards or debts. You always know upfront how many months or payments you have left to finish something off. If a settlement comes up, you can see exactly for how much it's for. From there you can also see how much money is taken out of your bank account and what is paid to each creditor. I had an extremely high non-collateral loan that they were able to negotiate down by a good percent, I was amazed. With other creditors that I had they were able to negotiate things down by half or 3/4 of what the debt was originally. They really work for the customer. I feel very good about it I'm extremely happy I did it.
3 years ago
Reply from Freedom Debt Relief
Thank you for your review and thank you for choosing Freedom Debt Relief! We look forward to your success in the program! Please reach out to our client services department if you have any questions or comments regarding your account.
Mar. 26th, 2018
Verified Customer
Review Source
Elaine Poindexter Kissimmee, FL
I had seen their advertisement and had read something about it. Since it seemed like what my husband and I were looking for, we went for it. I figured it would be a great system that would help us pay our credit cards in the long run. I have not had any problems with them as far as money is concerned. Whenever I called their office with a question they were very helpful and gave me the answers that I needed. For updates they had the dashboard that I can look at. They would also send me alerts through text messages when a settlement came up or something. We know that we have to keep our payments in order so they can take care of things.
3 years ago
Reply from Freedom Debt Relief
Thank you so much! We are thrilled to receive your 5-star review and we look forward to helping you reach your goals of financial freedom! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Jacqueline H Curry Carson City, NV
I was too far in debt at the time and needed some help. The man that I talked to from Freedom Debt, Mark, was very nice and explained everything in detail to me. They basically saved me from bankruptcy. It has been wonderful. Any time I need to talk to someone about something, they are right there for me. They help me with anything I might need and that's it. I am never switched between representatives or anything of the sort. I constantly get emails from them with updates constantly. It's wonderful. They check with me on things to make sure that things are done right. They're just fast and honest. I trust them completely. You pay for everything that you get and it gives you a lot of assurance. I feel great about going with them, it's the best thing I've done.
3 years ago
Reply from Freedom Debt Relief
Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Mariann Ramos Boynton Beach, FL
I was with a different credit counseling company that just wasn't right for me. it felt like they were ripping me off, so I decided to look around. Since Freedom Debt Relief seemed to be the best, I went with it. When I first signed up the gentleman that I spoke with worked with me. I just told them what bills I had and they worked out something feasible for me. I have a dashboard that I can look at to know what's going on with my account. I can see the deposits and payments that are made and everything. I love the fact that I can pay an extra $12 to have a lawyer in case I need it. I'll be debt free in about 2 more years.
3 years ago
Reply from Freedom Debt Relief
Thank you for the helpful feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Chris Hicks
I was looking to consolidate my credit card debt to be able to pay for it, so I went to them. When I call them there's not a lot of hassle with automated systems or anything of the sort. Everyone there is also very helpful and knowledgeable. Every time they settle something they are quick to call me and let me know. They also have this sweet dashboard online where I can see everything about my account. They handle everything for all my accounts, I don't have to do anything. If a company summons me to court, they have lawyers and people that can take care of that for me. I feel great about it, it has taken millions of pounds off my back. Even though I'm paying money monthly to pay off my credit cards, they will help me pay them off in 2 years rather than 20.
3 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Ijaz Anjum
I saw them on a TV ad and since it seemed helpful, I called them. The person that I talked to explained that the process would be long, some 4 years, but that there wouldn't be much interest and that I'd just have a monthly bill. That's why I started with them. It has been a couple of years but I feel better with it, it has been good and helped me a lot. They keep in touch with me through emails and texts. Sometimes I check on the dashboard to make sure everything is good, there I can see what I'm paying, what I've done so far, and what's in the process of being paid. It's really comforting to see that everything is ok and that my credit card is being taken care of. Right now I'm just waiting for my 1099C form that the bank should send both to me and the IRS. After that I don't have to worry about anything.
3 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 3rd, 2018
Verified Customer
Review Source
Deborah Cederoth
I had a private business fail back in 2010. I went through a different debt relief company then and it was a nightmare. It didn't really help me at all so, when I needed something again, I did a lot of research and really took my time before I made a decision. The first person that I talked to from Freedom Debt assured me they were the best and that they could help me out. I don't quite remember how it went after that but I signed up and they have been wonderful. They work hard for you and are always on point. Any question that I have or concerns that come up are answered immediately. If they need something from me they will email, call, or text me to let me know. They do the same if they get a settlement and need me to approve it. I have a dashboard that I can log into to check on the progress they have made. Usually that updates on a monthly basis and they will call me to let me know when that happens. They've been absolutely wonderful. They really seem like they care about you and try everything that they can to get everything settled as quickly as possible. We'll be paying $500 before the end of the year for this to get resolved. Now I'm down to only one more credit card to negotiate and we have been going at it for less than a year. I feel like I'll be done in half the time that they estimated.
3 years ago
Reply from Freedom Debt Relief
Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Amelia Rios
I was getting up in age and didn't want to leave behind debt for my loved ones to take care of. It was time to settle that and get it out. So far they have done what they told me they would do. I provide the money and they negotiate for my debts to be gone. I'm able to check on their site any progress they make. I can look at my account and see how much I have contributed monthly and even get a statement printed out. They have been pretty much on track to reduce my debt. Provided I have the funds needed, everything goes smoothly. Sometimes I feel that it's going to little too slow but maybe I shouldn't worry too much about it. I really do want to reach my goal and be debt free by march 2019 though. I'm dead set in going until the end of my contract and I'm hopeful that then I will be debt free.
3 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Anonymous
We did a lot of research. In the end, we liked talking to the people at Freedom Debt Relief more than anyone else, so we went for it. I didn't want to do it but I didn't have a choice. Their people have made me feel better about going with it though. They've always answered all my questions and reassured me in many ways. Once I learned how to use some of the things they offered on the computer, it wasn't as hard to work with them. Now I can go online and check on my account whenever I want. They also notify me whenever they successfully negotiate something for me. One thing is that I've had to change reps a lot, I imagine they got promoted or something like that. If possible I'd like to have the same person all the time. Other than that, I'm pleased with it.
3 years ago
Reply from Freedom Debt Relief
Thank you for the helpful feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Gary
Two years ago I was between a rock and a hard place. I had heard that they were an honest company and they young lady that I talked to was very nice, so I thought it would be the best thing for me to do. I had to wait a while before they could start negotiating. When they started settling debts 6 months in, I felt like it was the right thing to do. They have always answered any question I had. I was kept up to date through the dashboard that they have online, everything is there. At one point I noticed that there was some data that would just go up and down all the time, but they explained to me that that would normally fluctuate a bit, so I just let them take care of that. I don't really have to worry. They do everything they say they will do and, whenever they have a settlement, they call me or text message me to approve it. They're doing a good job so far. Years before I had had a similar problem where I just got a bunch of calls demanding payments, so this service is really worth it. I don't have to be nervous anymore. To be honest though, I don't know exactly how much they charge me for things. I know that once they settle a debt, they take some of that payment for their fees. They've been taking sips out of my checking account for that. I'm hoping that I only have a couple more years and that'd be it.
3 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Jerry Rallo
I looked into different companies and also at the option of filing for bankruptcy. Since my kids were going to college, I felt like paying my debt back was my best choice. In the end I went for Freedom Debt because I knew they would take care of things and it was a good choice. I had several credit card companies after me and they have been able to get them all to back off a little. They have settled a couple of them already and we're working on taking care of a couple other ones. They've been very responsive any time I've called. They keep me updated with emails and I also have an update system online that is very easy to use. Every so often I get a little annoyed with them because I still have to pay monthly, but they are saving me money. Maybe I should've filed for bankruptcy, but that has nothing to do with Freedom Debt. For anyone else that decides to use them, they should consider paying a couple extra dollars so they take care of your litigation.
3 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 3rd, 2018
Verified Customer
Review Source
Iain Walker
I signed up some 2 or 3 years ago. I don't really remember where I found them, I think I was just going through services online that could help me with all my credit card debt because it had all gone south for me. Freedom Debt was one of the companies that came up, so I just went from there. They were right behind me every step of the way. Anytime I had a question I could call them or email them and I would get an answer or solution right away. A big part of it all was the law firm that helped me out whenever a creditor tried to take action against me. The client dashboard was awesome too. I could go there to know what was going on right away. I also got emails with updates whenever something happened. With them I got everything resolved a lot faster than what I thought it was going to take me. They also settled things for a fraction of what I would've had to pay. I'm very happy about it, I would do it again.
3 years ago
Reply from Freedom Debt Relief
Thank you for the helpful feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Mary Callahan Goose Creek, SC
I did a lot of research and I found out that a lot of debt relief services were just fraudulent. From what I read in the Better Business Bureau, Freedom Debt seemed like a responsible corporation that responded well to their customer complaints, even the negative ones. Overall they just seemed like a good company, so I signed up. I'm glad I went with them. They really made the extra effort to make sure that I knew everything about the process, what would be expected of me, and even how to manage future situations. They have been very responsive to every question that I've ever had and they always return my phone calls or emails. That was the main way we communicated, mostly because I had told them that was my preferred method of communication. They were able to quickly help me resolve my financial issues. I feel like I got what I paid for. Considering what they negotiated for me it was worth every penny.
3 years ago
Reply from Freedom Debt Relief
Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Mark Olsen San Antonio, TX
I was reading reviews and they were one of the top companies for debt relief, so I went with them. I'm happy with them so far. They are really good. If you have questions, if your creditors are bothering you, or if you need anything from them, you can just call or send them an email and they will take care of things. Honestly, I was having issues with one of my creditors. After sending them to Freedom Debt Relief they stopped hassling me and I never heard from them again. They actually take the pressure off of the consumer and take ownership of the debt. They really work hard to get things resolved for you as soon as possible. I get weekly emails to update me on things and they also have this online site that you can go look at and check how they're actually doing with settling your debt. You can see which ones have been settled and when the pending ones will be paid off. I would trust them with my life. Everything is confidential and they handle things the way they need to be handled. It's going to take a couple of years to get it all resolved but I feel like I can see the light at the end of the tunnel.
3 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Janice Brown Roanoke, VA
Between my daughter's lungs collapsing and my husband's medical problems I got behind on my bills. So, when someone told me this could work and help me, I called them as soon as I got home. It was the best thing that has ever happened to me. They're very friendly and courteous. Whenever I call to ask questions they check to make sure that they're talking to me and get me the right information. If they don't have the answer they put me on hold for a bit and get back to me as soon as possible. I love that. They really keep me up to date and let me know if I have to put more money into the account, if I need to approve anything, or if they negotiated something. I usually check the dashboard every day for updates, it's very helpful. I just love it, it's a wonderful company.
3 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 3rd, 2018
Verified Customer
Review Source
Brian Stepherson Brooklyn, NY
At the time I was retired and working a part time job. I was having problems getting the hours that I needed to pay back my debt, so I signed up for a program with Freedom Debt to reduce the debts I had. A long time ago, about 18 years ago, I had to declare bankruptcy, so I feel good about going with them instead of going through that again. The people there are always helpful and able to accomplish whatever I need. Everybody seems to know what they are doing and they are usually able to help me out. If I want to I can check online to see how much is being paid, which accounts are being resolved, and just keep track of everything. It's a program that I can afford. I had a substantial amount of creditors and debt and this has been a solution that has worked well for me. I can handle it all without having a full time job.
3 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 3rd, 2018
Verified Customer
Review Source
L.B. Colorado Springs, CO
I called several places and in the end I felt more confident and comfortable with what they had offered me. I love the service. One time, on a weekend, I got a letter and I had no idea what to do with it. So, I immediately called them and there was somebody there to help me, even though it was a weekend. I just faxed the information to them and they took care of the rest. Since then, every time I get correspondence that I don't understand, I can just fax it to Freedom Debt and they'll usually just take care of it. Whenever I get a notice telling me that I have an update I go ahead and check my account. I don't check my account that often, but I get those messages periodically so I keep up that way. Every month a modest amount is taken out of my check to take care of things. It's an amount that I can work into my budget and still live alright. This is better than me trying to divvy up my money between 6 accounts because this way the interests don't add up a lot more. Thanks to them I stopped receiving telephone calls from the people that I owed money to. They had told me they wouldn't ever stop but now I don't get any. That's a great relief. They have taken care of my debt and pretty soon that will be paid off. I'm very pleased with how they have handled my account.
3 years ago
Reply from Freedom Debt Relief
We appreciate the positive review! Thank you for taking time to leave positive feedback for us! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Melody Locklear Raeford, NC
I had a lot of things that I needed to take care of. When I called them they explained everything that I needed to know really well. I was told what was going to happen and how they would do things, so I took the step and signed up. I was kind of worried at first because I didn't know what was going to happen, but I'm really glad I did. It was one of the best choices that I've made. They worked hard to get me the best price they could for my bills. Everybody that I've talked to has been very supportive. They really care and it shows. They always help me in any kind of way they can and they're there for me pretty much all the time. If I need something, they'll do it for me. I'm always well informed of everything that is going on through text messages and emails. They explain everything to me and make sure I'm satisfied. I really appreciate everything they've done for me. It's just a very good company with very good people.
3 years ago
Reply from Freedom Debt Relief
Thank you for the helpful feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Shirley Dykes Azle, TX
I had seen it advertised and since I liked what they told me when I called I signed up. I've had very pleasant conversations with them. When I call them they are always willing to help me. I get all the information that I need: fax numbers, phone numbers, etc., I always get it. I really appreciate that because with most other companies you don't get all that information. They're just very cooperative. No matter who I talked to, they would take control of the situation and get things done. They keep me updated on what they're doing either through calls or texts. I can also look on board that they have online for that. That has all the information about my account. Sometimes I have to approve something for them to pay things off and they're always helpful with that.
3 years ago
Reply from Freedom Debt Relief
Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Anonymous Freeport, NY
I had a lot of credit card debt and was looking for a relief company that would help me alleviate that. I found Freedom Debt Relief and since they had a good rating with the Better Business Bureau I decided to take a chance. Turns out, it works really well. Since I signed up with them 2 years ago, they have settled 6 or 7 of the 9 credit cards that I came in with. Their customer service representatives are very informative and encouraging. They always remind you of the progress you've made and keep you going until you're done. They have always addressed my concerns and they're very efficient too. I would get updates via email or they call me personally if there were any settlements. Overall it's a great company. This is probably one of the best financial decisions I've made. I feel like they were instrumental in helping me manage my credit and get it paid.
3 years ago
Reply from Freedom Debt Relief
We appreciate the positive review! Thank you for taking time to leave positive feedback for us! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Penelope Wilkinson Denton, TX
I looked through different companies on the internet and, since they were well supported by their customers, I decided to go with it. My thought on the whole situation was that if I somehow couldn't pay the bills, if I got sick or something happened, someone would continue to take care of my bills. That way I wouldn't just stop paying, and Freedom Debt has done exactly that for me. They are always there for me and do their job to their fullest. With their help I can always figure out how to handle any situation. For updates they have the dashboard but they also send me emails whenever I need to approve a settlement.
3 years ago
Reply from Freedom Debt Relief
Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Linda Griffin Montgomery, AL
I went with them because it was the most convenient and affordable way for me to get out of my situation. I got in contact with them and in a little bit of time I found out I qualified for a program with them so I signed up. I've been with them for a year and a month and so far it has been excellent. Their customer support is really friendly, professional and accurate. They handle everything and I don't have to worry or stress about the situation. They will respond any questions and resolve anything that might need to be resolved. I've gotten excellent results. They actually work to get you great deals so you don't have to worry about anything. Whenever something happens they email me and then follow up with me to make sure I know what's going on. The program has helped me a lot better than filing for bankruptcy would have. It has helped me get out of debt faster. They are doing an excellent job.
3 years ago
Reply from Freedom Debt Relief
Thank you for the helpful feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
May. 7th, 2018
Verified Customer
Review Source
Mitchell Briscoe Howard, OH
To be honest, one of the main reasons I picked it was because of one of their telemarketers. I saw an ad on the internet and then I called them and talked to a telemarketer a number of times before I went in. I wasn't sure at first but once they started knocking down the money that I owed I started feeling much better about it. They always answered my questions and resolved any problem or issue that came up. They could just come up with the right answers and explanations. I would get updates through emails which was the best way to get a hold of me. There was one month where things got real tight for me financially and they let it slide just for that month. I was very thankful for that; they were very nice. I only wish they had been a little clearer on their explanations about fees from the beginning. I didn't know originally that they were going to take 23% of what was paid for their fees. Now that I understand how the program works I guess it's fine. Everything is all said and done, so now I'm just going to live with that. I'm glad I went with them. They're saving me money in the long run. I could've played the deadly game of filing for bankruptcy, but I wasn't just trying to avoid paying. I wanted to figure out a way to survive and they helped me do that.
3 years ago
Reply from Freedom Debt Relief
Thank you for your great review! We appreciate your comments and look forward to successfully assisting you through the remainder of your debt relief program! Please reach out to our client services department at (800) 655-6303 or should you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Apr. 23rd, 2018
Verified Customer
Review Source
Joann Richardson South Point, OH
I was in a stressful situation because I could only make the minimum payments on my credit cards and I wasn't going anywhere with them. That's why I went to Freedom Debt Relief. Since they started working their way up my cards, the balance on my account has improved. They have kept me informed all the way through of anything that happens through email. It has been wonderful. I even received a letter from one of the larger credit cards that I owed saying that Freedom was taking care of the account. It was probably the best decision that I made. I'm getting ready to retire so being able to take care of all that is great.
3 years ago
Reply from Freedom Debt Relief
Thank you for the helpful feedback regarding your debt relief program! We strive to provide excellence to all of our clients! Please reach out to our client services department at (800) 655-6303 or if you have any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Apr. 23rd, 2018
Verified Customer
Review Source
Jennifer Johnson Painesville, OH
I researched a little before going with it and I was pretty impressed with the results that other people were having. Now they're working with my creditors to try and get me the best rates.When I talked to them on the phone they were very helpful and made the whole process easy. Any time I've had to contact them somebody is always available to speak with me. I can always get the answer to any question that I have, usually from the first person that I speak to. If I want to find information about my account, I can just look at my client dashboard. I also get phone calls and text messages to let me know about those things.
3 years ago
Reply from Freedom Debt Relief
Thank you for your positive review! We look forward to your continued success with Freedom Debt Relief! Please reach out to our client services department at (800) 655-6303 or with any questions or comments regarding your account.
Thank you for choosing Freedom Debt Relief!
Apr. 23rd, 2018
Verified Customer
Review Source
H.S. Gainesboro, TN
I needed help at the time since I was ill and had just lost my income. I didn't know how to get all my bills paid, so when I saw the advertisement online I thought it would be a good idea to have someone help me sort it all out. That way I could pay the amount that they were asking me for. They are doing all they can to help me and lower my debt. They have already helped me a lot. At this point though I'm not really sure how it'll turn out. They haven't told me what they're going to charge me once it gets done. I've put in a lot of money to have them handle things but I don't really know. For now they seem trustworthy.
3 years ago
Reply from Freedom Debt Relief
Thank you very much for your review. We are so pleased to have you enrolled in Freedom Debt Relief because we have your best interest in mind! We want you to obtain financial freedom and we are very confident you will have outstanding results. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 6th, 2019
Verified Customer
Review Source
Lucinda Francis Lawrenceburg, TN
I had gone with national before and ended up switching to Freedom Debt because they looked like a better company. They do a service that people really need. They work with you as best as they can and take care of the problems. They know how to work with you and explain the process along the way. Usually it's up to me to check on the computer to see where they are. Still, whenever I call them they would explain stuff to me. Most of the time they had someone I could talk to if I needed it. Sometimes I have trouble getting through to them though and since I'm no good on a computer it's a bit complicated. I feel okay having to do it though. I like that I'm now able to pay my bills on time and if anything bad comes up they can help me keep up with things.
3 years ago
Reply from Freedom Debt Relief
We are thrilled to see you switched over Lucinda! At Freedom Debt Relief we care about you and we have your best interest in mind. We want to assist you with any questions or concerns you have about the Client Dashboard and we are very confident you will see exemplary results. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 12th, 2019
Verified Customer
Review Source
Donald Kranz Lewis Center, OH
From the time I introduced myself and talked to the first person there I knew I had made the right decision. I could tell from their voice that they were knowledgeable and sincere and because of that I knew that they were going to be able to help me. So far, that assumption has proven to be true. I started last July and one of my debts has already been taken care of. Another two have already been negotiated and the last two are finally being looked at. Once you get on the net with them, they keep you informed every month of their negotiations. There was never a doubt in my mind that they were the most honest and trustworthy company. They're always at your side getting things done. It was the right decision.
3 years ago
Reply from Freedom Debt Relief
Hello Donald,
We appreciate your wonderful review. We care about you at Freedom Debt Relief and you absolutely made the right decision in choosing to become debt free. We are so proud of your success so far and we are confident you have a very bright future ahead of you. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 13th, 2019
Verified Customer
Review Source
Ernest S. Chiles Iii Jackson, MO
I was hesitant at first because I had never been forced to do anything like this or explore the options, but they helped us tremendously. They have answered every question that I had and were always there when I needed information. I would get email updates from them but I could use the dashboard at any time to see exactly where we were on the process and the status of loans and such. They are very informative and spell out the whole process to you. If I had any questions at any step of the process I could ask questions and they told me to feel free to ask them anytime. They were also upfront about all the charges. One thing that I didn't know was that there was an option for consolidation that I wasn't aware of. I was kind of surprised when they contacted me about that. Maybe in a future spell of this kind they should tell you some more details about this possibility or option. Still, they have saved us tremendous amounts and kept us from having to file for bankruptcy.
3 years ago
Reply from Freedom Debt Relief
Hello Ernest,
We greatly appreciate your feedback. We understand the journey to become debt free may not always be easy but we are very confident you will see exemplary through your graduation. We want you to feel comfortable with your debt relief option and we are glad to inform you of our program very thoroughly. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 15th, 2019
Verified Customer
Review Source
Brenda Koechner Rothville, MO
I saw it on the internet while looking for something that could help me with my debt problem. At first I didn't want to, in fact I filled out all the papers and was about to back out but the person I had contacted first called me and told me all about it. I ended up taking it up and they took no time to get it all done. The first three accounts were just like boom and done, I was amazed. They've always been there to help me when I needed answers or whatever. I get an email update every month or so or when they settle an account. They've done what they say they are going to do. It was all better than just filing for bankruptcy, which was what I was looking at at the time.
3 years ago
Reply from Freedom Debt Relief
We appreciate your feedback, Brenda. You definitely chose the best option to resolve your debt and we are very proud of your initial success with our program. Keep up the great work! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 15th, 2019
Verified Customer
Review Source
A.D.E. The Colony, TX
I saw an advertisement somewhere online and decided to speak with them. At the time I had debt that wasn't technically mine but that was still out of control. I wanted to get help so that I could get my payments done a little quicker. They explained the process to me and since the settlement process seemed so seamless I decided to go with it. They have been able to answer all of my questions immediately and I could call them whenever I had any concerns. Usually I get phone calls and emails that let me know how things are going and how debts are being settled. There's always an open and constant communication. They have been able to expedite the process of paying my debt and it has been reduced quite a lot. I'm not paying as much per month anymore. I'm glad I made this decision since I'll be able to buy another home much sooner than what I had originally anticipated.
3 years ago
Reply from Freedom Debt Relief
Thank you for your wonderful review. We are very pleased you joined Freedom Debt Relief and trusted us to resolve your debt. We have your best interest in mind and we absolutely love communicating with you. Success is coming soon, keep up the great work. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 16th, 2019
Verified Customer
Review Source
George A. Lyle Irving, TX'
I didn't have many options at the time. I called Freedom debt and the young man that I talked to was very knowledgeable and an excellent salesman. He walked me through the program and convinced me that they could help me better than anyone else, so I signed up for it. Anytime I've placed a call with them they are usually very quick in responding, usually on the same day. They also sent me updates all the time and told me where I was with the program. I don't know of any other service that provides what Freedom does. I've had an excellent experience with them. I think it was an excellent decision, I just wish I could put in more money so that my debt would be cleared more quickly. I'm one year into it.
3 years ago
Reply from Freedom Debt Relief
Hello George,
We appreciate your positive review. We love having you a part of Freedom Debt Relief because we want to resolve your accounts and give you the peace of mind you deserve. We will continue to assist you with any questions or concerns you have and we are looking forward to your success in becoming debt free! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 16th, 2019
Verified Customer
Review Source
Jackson Ross Burns orth Richland Hills, TX'
I got it after seeing different advertisements and reading people's personal testimonies about it. Customer service is great. I'm constantly on the loop and they reach out to me if there's any change either through emails or phone calls. They are constantly moving forward with the options they have and reach out to the companies that we struggle to pay. Things get resolved pretty quickly with them. I feel really good about the decision to get them. The goal that we had is getting taken care of and we're going forward. Everything that they advertised has been true, they deliver on their promises.
3 years ago
Reply from Freedom Debt Relief
Hello Jackson,
Thank you for sharing your feedback. We are very glad you saw our advertisements because we want to take control of your debt and give you financial freedom. We have your best interest in mind and we are very proud of your accomplishments thus far. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 16th, 2019
Verified Customer
Review Source
Algenia Williams Adams Upper Marlboro, MD
Someone told me about the program and I just felt that it fitted my needs. Everybody on the phone knows what they are talking about and they appear to have my best interest in mind all the time. They are always courteous and on top of everything. They are also very persistent and let you know what is going on with the program. I get updated about the negotiations by email or sometimes through phone calls. They walked me through the entire process and if I ever had any questions they were always available to answer them. I feel good about it, it's worth it even though there's a fee. I'm less stressed now.
3 years ago
Reply from Freedom Debt Relief
Hello Algenia,
We greatly appreciate your feedback. We are ecstatic to have you enrolled in Freedom Debt Relief and we will always provide you with exemplary service. We will continue to answer any questions or concerns you have and we are happy to take that weight off your back. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Jan. 16th, 2019
Verified Customer
Review Source
Maureen Ramsey Womack Elkton, MD
I wanted someone that I could trust and after my daughter checked them out we were pleased with what they offered. I was apprehensive at first because we were in a lot of debt. I was trying to pay it all off and get it straight. Once I signed up I felt relieved because it was as if I was in control of what was going on. They are really responsive and answer right away. The main person we talk to is consistently very responsive and he's a good source of information. He always directs me to the right place to find out what I need. They deal with any problems that come up. I get a monthly statement with updates on things and I also get little emails with different ways they could help me with my debt. I'm totally satisfied, they have been very responsive and explain what's going on. They're helping me with my goals.
3 years ago
Reply from Freedom Debt Relief
Thank you for your great review, Maureen! We're happy to hear that we've been able to earn your trust and we're excited to be working with you and helping you reach your financial goals. Also, don't forget we have a top tier client services team that's ready to help when you have questions regarding your account. They can be reached by calling (800) 655-6303 or email . Thank you for choosing Freedom Debt Relief!
Jan. 16th, 2019
