- Freedom Debt Relief
Freedom Debt Relief
check_circle VerifiedFreedom Debt Relief, a subsidiary of Freedom Financial Network, has resolved billions in debt since its founding in 2002.
The company has considerable industry experience and high client satisfaction ratings.
With all the major industry accreditations, Freedom Debt Relief is a great option for many consumers. Its minimum debt requirement is $7,500. Freedom Debt Relief accepts clients dealing with financial hardship that meet this threshold and clients that can make regular payments to an account to pay for settlements. Freedom Debt Relief employs professional debt experts to negotiate and settle debt for those suffering financial hardship.
The company offers a debt settlement program that involves negotiating with creditors to lower total debt owed and is available in 40 states.
On average, Freedom Debt Relief charges 22 percent of your total enrolled debt, which means the cost varies depending on your financial situation. To settle a $20,000 debt, it will cost around $4,000.
View Freedom Debt Relief reviews below.
The Good
- Excellent Settlement Program and Debt Relief Services
- Experience and Accreditations
- Great Freedom Debt Relief Reviews
- Online Dashboard
- No Fees Charged Until After Debt is Settled
Excellent Settlement Program and Debt Relief Services
Freedom Debt Relief has several great advantages to its debt settlement services including:
- Low minimum of $7,500 in debt to begin debt settlement
- Costs between 15 and 25 percent of the total unsecured debt
- Free consultation with a Certified Debt Consultant
Freedom Debt Relief offers a free consultation with a highly trained, IAPDA-certified debt consultant when a consumer decides to enlist the company's debt settlement services.
Experience and Accreditations
As an accredited debt relief company, Freedom Debt Relief (FDR) has over 17 years of experience in the debt settlement industry. It has settled over two million accounts since its founding and regularly settles over 50,000 accounts monthly.
Freedom Debt Relief has years of experience standing between the creditor and the client. Freedom will work to obtain settlements that resolve credit card debt (or any type of unsecured debt).
FDR will walk clients through the debt settlement process: first, customers will voluntarily choose to stop making monthly payments to lenders. Instead, clients will elect to make a monthly deposit into a separate special purpose account to save money to pay for the settlements once negotiated. Freedom Debt Relief will then work to negotiate a settlement on behalf of its clients.
Unfortunately, this settlement process will affect your credit score. If you miss any minimum payments on your credit card or other debt, this will decrease your credit score. It's smart to have a plan for boosting your credit score before you start the debt settlement process.
If you choose a debt settlement plan to resolve your debts, the debts you settle are marked as "settled" on your credit report.
While there are some risks to debt settlement, this process allows you to settle debts, avoid bankruptcy, and become debt-free.
Great Freedom Debt Relief Reviews
Most Freedom Debt reviews on Best Company are positive. They commend FDR for having good customer service, explaining debt management, and keeping them updated on where they are at in the debt settlement program.
Clients drowning in high amounts of unsecured debt (credit card debt, personal loans, medical debt, student loan debt) usually find that the company can save a large percentage of what they owe.
Despite the debt settlement program's tendency to negatively affect credit scores, clients with mountains of credit card debt find it extremely helpful for debt reduction. It's also important for people to know that forgiven debt is considered taxable income, so you may owe more in taxes when using debt settlement services.
Online Dashboard
One feature that sets FDR apart from the rest is a unique and intuitive online dashboard to track clients' pace throughout the program. This helps people to actually see their progress while settling their debts. It also offers education to help clients improve their financial knowledge.
Not many debt settlement companies in the industry offer such helpful tools.
No Fees Charged Until After Debt is Settled
As opposed to a debt consolidation company which consolidates all of a customer's debt into one consolidation loan and one monthly payment, debtors approach Freedom Debt Relief as a last resort in order to escape high amounts of debt and avoid declaring bankruptcy.
Freedom Debt Relief doesn't charge any fees until after debt is settled with creditors. This practic is standard for the industry. Debt Relief companies, like National Debt Relief and Pacific Debt, also do not have upfront fees.
Upon enrollment, customers will open an FDIC-insured bank account that the client controls. Clients will put all of their money that would have gone toward paying their debt into this bank account instead. This is the main reason why this program hurts your credit score more than debt consolidation.
Next, FDR or its representatives or agents will negotiate with your creditors to settle on debt to pay.
Freedom Debt Relief makes money by charging fees on the enrolled debt amount. Its average fees are a bit high (around 22 percent fees on enrolled debt), but its services are thorough.
The company's ability to help clients find an easier road to financial freedom and paying off debt is highly valuable.
The Bad
- Freedom Debt Relief Cost
- Limited Availability
- Complaints
- Consumer Financial Protection Bureau Lawsuit
Freedom Debt Relief Cost
One concern with Freedom Debt Relief is their price. On average, Freedom Debt Relief charges $4,000 to settle $20,000 in debt (22 percent of total debt). If Freedom Debt Relief cuts your debt in half, you would end up paying $14,000 instead of $20,000.
Users are charged an average of 22 percent of their total debt to use FDR. While this number is in line with their competitors, it is only an average. Customers could end up paying more or less than this to use FDR. FDR’s prices range between 15 and 25 percent. The rates vary depending on the state the client lives in.
Current national debt relief trends indicate that debt settlement companies tend to charge a percentage of enrolled debt as opposed to saved debt. This means that the more total debt you have, the more debt settlement companies will charge you.
Although working with a debt settlement company still saves you from paying thousands of dollars to creditors, it's better to work with companies that charge a percentage of saved debt rather than enrolled debt.
So exactly how much will Freedom Debt Relief cost you? It will cost you around 22 percent of your total enrolled debt, but customers will have to have a consultation to get an accurate estimate. The fee is competitive for the industry. The fee is assessed when a successful settlement is reached.
However, Freedom Debt Relief’s services are high quality and make it easier to make your way to being debt-free.
Limited Availability
Freedom Debt Relief offers debt settlement programs in only 40 states. If Freedom Debt Relief does not offer services in your state, you'll have to consider other debt settlement companies.
Most debt settlement companies have a minimum debt requirement to ensure a payout. A debt settlement company that charges by saved debt will not run into this problem as much.
Freedom Debt Relief requires a minimum debt amount of $7,500 (the amount of which is charged fees between 15 and 25 percent). While this threshold is low compared to other debt settlement companies, it does rule out people struggling with lower debt amounts.
An additional limitation with Freedom Debt Relief is that the company only works with debtors with unsecured debt. Freedom Debt Relief is not an option for those struggling with secured debt.
Complaints
While most of the Freedom Debt Relief reviews are positive, there are still several people who have complaints about Freedom Debt Relief. The two main complaints clients seem to have are the following:
- Debt settlement takes too long or isn't as effective as people hoped
- FDR charges too much for their services, sometimes costing consumers up to 25 percent of their total enrolled debt
These complaints are fairly common within the debt settlement industry. It’s important for clients to be fully informed about what debt settlement is and how it works. Potential clients should use the free consultation to learn more about the time it takes to reach a settlement and specific price information.
Consumer Financial Protection Bureau Lawsuit
In 2019, the Consumer Financial Protection Bureau and Freedom Debt Relief reached an agreement that FDR would:
- Make it clear that in some cases FDR may not be able to negotiate a debt if the creditor is unwilling to negotiate
- Let consumers know that, in some cases, the creditor will only negotiate if the client is also directly involved in the negotiations, and that the consumer has the right to refuse to participate in the negotiations and can remove the debt from their program without penalty
- Make it clearer to consumers under what circumstances they will be charged a fee
- Stop charging fees on all accounts where the settlement amount was not reduced, or where the creditor wrote off the debt on their own
- Make it clearer to consumers that, if they end their program early, any money left in their program savings account belongs to them, minus any funds earned by the company according to legal statues
- Pay restitution money to injured consumers
- Pay a civil penalty
It's a good idea for potential clients to do some research on the process, consumers' rights, and industry standards for settlement companies before setting up a free consultation with a debt settlement service. It's also recommended to read recent customer reviews to get a better sense of Freedom Debt Relief's commitment to clients and how good its settlement services are.
The Bottom Line
Freedom Debt Relief offers several outstanding features for anyone looking to settle their debts: all major industry accreditations, ample debt settlement experience, thoughtful and experienced debt consultants, negotiation with each creditor, and more. The company's 15 to 25 percent fees are pretty standard in comparison to other debt settlement companies (like National Debt Relief).
While people interested in other debt resolution methods, like credit counseling, a debt management plan or debt consolidation loan, will need to consider other companies, Freedom Debt Relief is a good option for those seeking a debt settlement program.
FDR's debt negotiation experience is worth the money. Freedom Debt Relief customer reviews relate that the company has saved them thousands of dollars by negotiating with their creditors. If you're looking to settle your debt through debt negotiation, we highly recommend using Freedom Debt Relief if you receive a reasonable quote from them during your free consultation.
Call our recommended rep over at Freedom Debt Relief below.
1-(855) 491-1073
Freedom Debt Relief Frequently Asked Questions
What is Freedom Debt Relief?
Freedom Debt Relief is a debt settlement company. We offer a debt settlement program that helps you get out of debt faster and for less. With over 15 years of experience working to reduce our clients’ debt, we have resolved over $10 billion in debt since 2002.
How does the Freedom Debt Relief program work?
After signing up for Freedom Debt Relief, you make monthly deposits into an FDIC-insured bank account that you own and control. Once enough money has built up into this account, negotiations occur towards resolving each of your debts one by one. Once a settlement offer is obtained, we present the offer for you to sign off on. If you agree to the terms, the funds in your FDIC-insured account are used to pay the creditor. This is also when we collect our fee. Once the creditor has been paid according to the settlement agreement, the remainder of the debt is written off. We repeat this process with all of your debts until you no longer owe anything on your enrolled debts.
How does Freedom Debt Relief affect your credit?
Freedom Debt Relief could negatively impact your credit as your creditors are not being paid every month. As such, they will report your missed payments to the credit bureaus, which negatively impacts your score. If you are already behind on payments, however, your credit is already negatively affected, so you should take that into consideration.
How much does Freedom Debt Relief cost?
Our fee ranges from 15%-25% of the debt, depending on the state you live in, how much you owe, and other factors. Under no circumstances, however, will you pay us our fee in advance of a settlement on a debt.
What kind of debt does Freedom Debt Relief work with?
Debt from credit cards, medical bills, department store cards, and many other types of unsecured debt could qualify for Freedom Debt Relief. However, secured debt that involves collateral, including auto loans, mortgages, and federal student loans, do not qualify.
What happens if a creditor tries to sue me during settlement?
Since you’ve stopped making payments to your creditors, there’s a chance that they may sue you in an attempt to collect what you owe them. Freedom Debt Relief makes available to its clients an optional subscription to a legal network of lawyers, which could help in these instances where you get sued.
Is forgiven debt taxable?
According to the IRS, a forgiven debt is considered taxable income. At the end of the year, they will expect taxes to be paid on any settled debt. However, IRS Form 982, Reduction of Tax Attributes Due to Discharge of Indebtedness, may exempt you from this tax. To learn how forgiven debt could affect your taxes, talk to a tax professional.
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Freedom Debt Relief
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.
Learn MoreUser Reviews
Star Rating
13,617 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Anonymous
100 percent would use them again. It has been a positive experience. I am looking forward to being debt free. Everything has been perfect. I haven’t had any issues at all. They have taken care of everything for me.
Reply from Freedom Debt Relief
Oct 19, 2020
We really appreciate your comments in regards to your program. We strive to bring each interaction quality customer service. We have agents available 7 days a week to address any concerns that arise. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Gina
Freedom Debt seems like a reputable company and it has been great for me because I am getting out of debt. They are very professional and friendly and always available.
Reply from Freedom Debt Relief
Oct 23, 2020
Gina thank you for being so kind in your review about us today. We strive to provide quality customer service. We have been assisting clients across the nation since 2002, and we are looking forward to continuing our service. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Kim
Very pleased. I had financially hardships that I was not anticipating and they were able to get me help in my time of need. I was a little skeptical at first but I got reassurance from a friend that they were a reputable company and I was able to fulfill the process and I was happy that I have graduated from them. It helped me consolidated everything into one payment.
Reply from Freedom Debt Relief
Oct 16, 2020
We appreciate you sharing with us today, Kim. Thank you for taking the first step to resolve your debt. We are thrilled to see the hard work pay off. We look forward to your coming success. Thank you for being a valued client of Freedom Debt Relief!
Verified Customer
Gamaliel
Every time I needed them or reached out to them, I get a response and most of the time they have fixed the problem or done what I needed. I had so much stress with debt and people calling me and it has been really pain free receiving help from Freedom Debt Relief.
Reply from Freedom Debt Relief
Oct 23, 2020
It is rewarding to hear such great feedback about our Client Services team. We are available from 7 days a week to address any concerns that arise. We follow up with easy and understandable solutions. We want to provide a great experience while you're with us resolving your debt. If you have any questions please call 800-655-6303. Thank you for choosing Freedom Debt Relief.
Verified Customer
Emanuel
Great company. I can get a hold of them and they keep in contact with me by email.
Reply from Freedom Debt Relief
Oct 21, 2020
We understand open communication directly aides our clients in being successful in our program. Thank you for recognizing our efforts! Be sure to log into your Client Dashboard to see the great job you're doing. You can also chat with us during business hours if you have any questions. Thank you for allowing Freedom Debt Relief an opportunity to serve your financial needs.
Verified Customer
James
My account has been settled nicely and they have done a good job so far. I hope they are able to keep on schedule that they promised. At this time they are progressing and I think signing up was a wise decision.
Reply from Freedom Debt Relief
Oct 19, 2020
We really appreciate your comments in regards to your debt relief program, James. We strive to get the best settlement possible. Remember our values and proposed times our estimates. Many variable could effect it. However, our estimates come form years of experience and success. We thank you for joining our service in your financial journey. If you have any questions please call 800-655-6303. Thank you for choosing Freedom Debt Relief.
Verified Customer
James
Very good in customer service. They are very helpful and timely getting back to you and they always make sure they explain in detail what is going on and what to look forward to.
Reply from Freedom Debt Relief
Oct 19, 2020
It is rewarding to hear such great feedback about our Client Services team, James. We usually have a 48-hour policy. However, if we do not get back to you please reach out and we will address your concerns. Keep up the great work and utilize the Client Dashboard for program progress. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Anonymous
I decided on freedom debt relief to consolidate. They are prompt and they did good.
Reply from Freedom Debt Relief
Oct 23, 2020
Thank you for the kind review. We are thrilled that you have taken the first step to resolve your debt. We are here every step of the way. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
James
Freedom Debt Relief has done really good so far. I feel satisfied.
Reply from Freedom Debt Relief
Oct 21, 2020
We're happy if you are pleased, James! Thank you for sharing your appreciation for our service. Be sure to log into your Client Dashboard to stay up to date about your account information. We are also available via chat if you have questions. Thank you for choosing Freedom Debt Relief as your guide to financial freedom.
Verified Customer
James
Honestly I wish I would have done it sooner. They’ve helped me reduce a lot of my debt, though they could have done a little better of a job overall. Still they have done a pretty good job getting the amount I have to pay back down. They send me emails and text messages. They are pretty quick with any questions.
Reply from Freedom Debt Relief
Oct 21, 2020
We appreciate your feedback, James. Our never-ending duty is to continue getting better in how we serve our clients. We welcome any feedback from our clients that will assist with this. However, we are thrilled to hear you are overall pleaed with our efforts.
Verified Customer
Basso
The initial person I talked to was really informative and knowledgeable. We are happy with it so far as far as settlements. The percentage is a little high but they do a good job. They always keep me updated.
Reply from Freedom Debt Relief
Oct 21, 2020
We are more than happy to assist you, Basso. Providing a supportive atmosphere where clients feel comfortable asking questions about their accounts remains our top focus. We welcome any other questions you may have regarding your account. Keep up the excellent work and thank you for choosing Freedom Debt Relief.
Verified Customer
Anonymous
They are really good and on top of things and always telling me when I’ve got a settlement with a company. I am happy with it. Every time I call, they always seem to find an answer for me that I am happy with.
Reply from Freedom Debt Relief
Oct 21, 2020
We appreciate your enthusiastic feedback! It is always rewarding when clients express how pleased they are with our service efforts. We are also glad to hear all of your questions have been answered to your satisfaction. Remember to log into your Client Dashboard to say informed about your account details. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.
Verified Customer
Benfatti
Always right they giving you information about everything and helping in any way they could. I’ve had good results with freedom relief. Everything I’ve needed has been taken care of.
Reply from Freedom Debt Relief
Oct 16, 2020
We really appreciate your comments in regards to your debt relief program, Benfatti. We strive to bring our clients update on concerns that may arise. We are here every step of the way. Thank you for being a valued client of Freedom Debt Relief.
Verified Customer
Erin
Looking back, I have come a long way and almost everything is paid off. They have stayed on top of everything with my account so it has been really good. Customer service knows how to answer any question I have.
Reply from Freedom Debt Relief
Oct 19, 2020
We appreciate you sharing with us today, Erin. We are here each step of the journey. We are thrilled to see the coming success of your investment. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Anonymous
I have tried other debt relied companies and I was not happy with them. I am very happy with freedom. They have been very supportive and they have answered all my questions every time I’ve called.
Reply from Freedom Debt Relief
Oct 19, 2020
Thank you for your thoughtful review. We understand that our clients are coming from hard places. Freedom, should serve and bring hope to our clients. We wish to see the success become sustainable. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Evelyn
I get regular emails from them and they have been helping me. I haven’t had any problems. They have done a good job. I feel good about it and satisfied.
Reply from Freedom Debt Relief
Oct 21, 2020
We appreciate your feedback, Ms. Evelyn, and thank you for taking the time to share. It is rewarding to hear how pleased you are with our efforts overall. If any questions come up, always remember Client Services is available 7 days a week to support your needs. Thank you for choosing Freedom Debt Relief! Here's to a debt-free future.
Verified Customer
Hall
This is my second time with them and they are helping me a lot. They helped me a lot the first time and they are helping me a lot now. It is the best.
Reply from Freedom Debt Relief
Oct 19, 2020
We really appreciate your comments in regards to your debt relief program, Hall. We are thrilled that you wish to use our service again. We will treat you with the same respect as the first time. You might also see improvement in our areas of weakness. We look forward to the coming success. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Franklin
It puts you on a schedule and done in a way they you can do it without strain. They have a portal you go through to get applications and stuff like that. I feel really good and have enough money in my account to pay my bills. Anybody trying to deal with your finances, I recommend Freedom.
Reply from Freedom Debt Relief
Oct 16, 2020
Thank you for taking the time to share with us, Franklin. We strive to serve the needs of our clients and they can vary from person to person. We enjoying finding solutions that will lead to your financial recovery. Keep up the great work and we look forward to your future success. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Janice
I have been taken care of and I feel okay about it though I am ready to be over it. I needed relief because I was drowning in debt. If I have a question, they always give me an answer.
Reply from Freedom Debt Relief
Oct 21, 2020
Hang in there, Janice! Your hard work and dedication will soon payoff. We cannot thank you enough for sharing your thoughts about our service and appreciate you taking time to do so. We're also glad to hear all of your questions have been answered to your satisfaction. Please let us know if any other questions come up regarding your account. Thank you for choosing Freedom Debt Relief as your guide to financial freedom.
Verified Customer
Dollar
Everyone I have dealt with has been super nice and helpful. I haven’t had any issues. I get emails and texts from them. I feel like I made a good choice going with them. I needed help and they were the best option.
Reply from Freedom Debt Relief
Oct 21, 2020
We are happy to hear you're pleased with our service efforts. Making sure our clients feel their concerns have been properly addressed is our number one goal in Client Services. Thank you for sharing your appreciation for our efforts and for choosing Freedom Debt Relief. Here's to your financial freedom!
Verified Customer
Carey
Every time I’ve called, they have been able to tell me what I needed to know. I would definitely recommend them. They have been really good. They communicate well so you know right where you are all the time and if you have a problem, they figure it out. Everybody I’ve talked to was knowledgeable.
Reply from Freedom Debt Relief
Oct 19, 2020
Amazing feedback, Carey! We are here 7 days a week prepared to serve our clients at a moment's notice. We strive to make each interaction easy and understandable. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Jeneane
Very good in customer service. They are very helpful and timely getting back to you and they always make sure they explain in detail what is going on and what to look forward to.
Reply from Freedom Debt Relief
Oct 19, 2020
Thank you for taking the time to share with us, Jeneane. Our Customer Service strives to serve the needs that arise throughout your program. We make sure each interaction is easy and understandable. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Hugh
Always answer my calls and tell the truth. They are very professional and I feel very good.
Reply from Freedom Debt Relief
Oct 21, 2020
We are happy to please! Thank you, Hugh, for sharing your thoughts regarding our services. Remember to log into your Client Dashboard to see how great of a job you're doing! Thank you for choosing Freedom Debt Relief to reach your financial goals.
Verified Customer
Coakley
From the beginning to the end they have come through with it well. Hope they continue to hire the best friendly, trustworthy representatives that are straight to the point.
Reply from Freedom Debt Relief
Oct 23, 2020
We appreciate you sharing with us today, Coakley. We strive to create a culture of people who have the compassion to serve others. We are thrilled you took the first steps to resolve your debt. We are excited to see the coming success. Thank you for choosing Freedom Debt Relief for your financial journey.
Verified Customer
G
My husband got Alzheimer’s so we had extra expenses and our credit cards charges got larger. This seemed like a good way to pay off our debtors without us having to declare bankruptcy. I am happy with them. They were a good company. All was handled professionally and my debts were cleared.
Reply from Freedom Debt Relief
Oct 16, 2020
Amazing feedback, G! We are thrilled you took the first step to resolve your debt. We are pleased to hear the rewards gained in your investment. Congrats, and thank you for being a valued client of Freedom Debt Relief.
Verified Customer
Bushman
Their services are good enough. I didn’t want to take out another loan and be in the same boat in five years. On their website they have a dashboard that they communicate with and they email every once in a while.
Reply from Freedom Debt Relief
Oct 16, 2020
We really appreciate your comments in regards to your program, Bushman. We want to be more than good enough. We don't want to just save you a few dollars, we want to make sure you're financially sustainable. Please if you have any questions or concerns please reach out to our customer service team 800-655-6303. We are thrilled that you're utilizing the resources to keep track of your program progress. Thank you for being a valued client of Freedom Debt Relief!
Verified Customer
Anonymous
I was drowning in debt and I am glad I finally chose to do it because it is a great company and I am very happy with how it has gone. It was not hard to set p and it has gone smoothly since then. They have been helpful. I appreciate the statement each month. I am close to be debt free.
Reply from Freedom Debt Relief
Oct 16, 2020
Anonymous, we are over the moon to receive such stunning feedback! We are thrilled to hear you think highly of our customer service. We strive to make each interaction easy and understandable. Our years of experience allows us to stram line our enrollment processes. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Hinson
This is cheaper than a loan company and I have no problems with them. They always answer all my questions. It is good.
Reply from Freedom Debt Relief
Oct 21, 2020
We appreciate your feedback concerning your experiences with us. Hearing all of your questions have been answered to your satisfaction is absolutely rewarding. Please let us know how we can continue supporting every step toward financial freedom. Thank you for choosing Freedom Debt Relief as your guide!
Verified Customer
Huddleston
Freedom Debt Relief has been excellent for me. All the experiences I have with them have been great.
Reply from Freedom Debt Relief
Oct 21, 2020
Thank you for the amazing feedback! We aim to provide the most supportive atmosphere for our clients. It's rewarding to hear how pleased you are with our service efforts. Remember to log into your Client Dashboard to see your progress. Thank you for choosing Freedom Debt Relief to reach your financial goals.
Verified Customer
Lamanna
Great customer service. I feel good about them, it works for me.
Reply from Freedom Debt Relief
Oct 19, 2020
Lamanna, we are over the moon to receive such stunning feedback! We listen to your financial situation and provide solutions to address your notes. We are thrilled you have taken the first step to resolve your debt with us on your financial journey. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Elder
The program seemed perfect for me. They let you know upfront exactly what they are going to do and how the program works. I feel like I made the best choice foe me and my family to get us out of the situation we were in. It has worked us. It is a great program. They are great at communicating.
Reply from Freedom Debt Relief
Oct 16, 2020
Thank you for taking the time to share with us, Elder. We are very clear about the expectations from the beginning. We are happy to hear the results of program are keeping your family safe. We strive to make each interaction easy and understandable. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Janet
I needed help and they are good. I have confidence with them. The people I talk to are very nice. I like them very much.
Reply from Freedom Debt Relief
Oct 23, 2020
Amazing feedback, Janet! We get excited to learn about your situation and bring solution the should help resolve your finances. We are here every step of the way. If you have any questions please call 800-655-6303. Thank you for choosing Freedom Debt Relief.
Verified Customer
Anonymous
I needed help getting out of debt and I feel okay about using them because it was something that had to be done at the time.
Reply from Freedom Debt Relief
Oct 16, 2020
We appreciate you sharing with us today, Anonymous. We understand that each client's situation will vary. We are happy that we could address your situation and come up with solutions. We look forward to the coming success. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Anonymous
If you miss a payment because you have been laid off or something else, they can throw away the agreement and you have to start all over even if you have paid most of what was agreed upon beforehand. I have lost several thousand dollars because I got laid off during the pandemic and I missed a payment by like 2 days. It is now going to take two years longer than originally stated to get out of the program, it is not a good feeling. When I called originally they were incredible kind and knowledgeable and I made the best decision I could at the time but I no wish had done a little more research.
Reply from Freedom Debt Relief
Oct 23, 2020
Hello, thank you for bringing this to our attention. We understand that things will change and we want to address those changes the best we can. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
Verified Customer
James
Everything works. They take care of me. It is a great organizations. They’ve done great work.
Reply from Freedom Debt Relief
Oct 21, 2020
Thank you for sharing your confident feedback, James. We are grateful to hear how pleased you are with the outcome of using our service. We also welcome any questions that come up along the way. Client Services is available 7 days a week to support your needs. Thank you for choosing Freedom Debt Relief.
Verified Customer
Brown
Freedom has helped me get my debt down. They have done right by me.
Reply from Freedom Debt Relief
Oct 21, 2020
We are honored to be your financial solution to debt-relief. Thank you for sharing the fact you feel well supported on your journey to financial freedom. Be sure to log into your Client Dashboard to see how great of a job you're doing! Thank you for choosing Freedom Debt Relief to reach your financial goals.
Verified Customer
Jane
A good company. Freedom helps you when you need help. I’ve had some really bad experiences since I lost my job and they have helped me a lot. They did a very good job.
Reply from Freedom Debt Relief
Oct 16, 2020
Thank you for your thoughtful review, Jane. We are sorry to hear that you have dealt with issues regarding your career. We hope that we can maintain to be a beckon of hope. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Green
Customer support listed to me and tried to help me. The informed me about things through emails and their dashboard. They did good negotiating with my creditors. It helped me consolidate my bills and gave me a lower monthly payment.
Reply from Freedom Debt Relief
Oct 21, 2020
Thank you for sharing with us! Our number one goal in Client Services is to properly address our clients' concerns and provide a plan of action when needed. Please continue reaching out to us as assistance is needed. Keep up the remarkable job and thank you for choosing Freedom Debt Relief.
Verified Customer
Chambers
I am satisfied. They are pretty attentive answering my questions and pretty good helping me out negotiating.
Reply from Freedom Debt Relief
Oct 21, 2020
Thank you for sharing your positive feedback with us. Making sure our clients feel well supported by us remains our number one focus. We encourage you to reach out to our Client Services team anytime assistance is needed. Thank you for choosing Freedom Debt Relief as your guide to financial freedom.
Verified Customer
Irene
Almost out of debt now. When I saw is online, it sounded like a good program and they explained everything to me and were very nice and helpful. They sent me stuff every so often. I feel good.
Reply from Freedom Debt Relief
Oct 23, 2020
Thank you for taking the time to share with us, Irene. We strive to make each interaction easy and understandable. We love providing quality service to our clients, and updates on their progress. We have a number of resources we can be reached at. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Anonymous
Support is always reachable and very courteous and friendly. They are easy to talk with and very on top of things. It was the best option for what I was going through.
Reply from Freedom Debt Relief
Oct 21, 2020
Your feedback is greatly appreciated! Our advocates in Client Services work hard to provide a supportive, comfortable atmosphere for our clients. Hearing how satisfied you are with our efforts is beyond rewarding. Thank you for allowing Freedom Debt Relief to be your guide to a debt-free future.
brynn cogar
Have helped us greatly with resolving our debt and made it so easy! Also, their litigation team they work with are amazing!! If you are looking for help to get out of debt this is the Company to have help you. They took all the stress away and made it simple and easy.
Reply from Freedom Debt Relief
Oct 21, 2020
Excellent feedback, Brynn! It is our pleasure to be your guide to financial freedom. We cannot thank you enough for sharing how pleased you are with our overall efforts. Making sure we provide a supportive atmosphere for our clients remains a top priority. Remember to log into your Client Dashboard to take a look at your amazing progress! Thank you for choosing Freedom Debt Relief to reach your financial goals.
Christi Eley
Everything has gone very smoothly since the time we signed up. There is good communication by email, phone and client dashboard.
Reply from Freedom Debt Relief
Oct 21, 2020
Welcome to Freedom Debt Relief, Christi! We are thrilled to support your financial journey to debt-relief. Great job becoming familiar with your Client Dashboard. If you have questions, you can request to chat with us live during office hours. Thank you for allowing Freedom Debt Relief an opportunity to serve your financial needs.
Antonio Collazos
excellent service the team work hard thank you for all your help
Reply from Freedom Debt Relief
Oct 21, 2020
Our pleasure! Thank you, Antonio, for the opportunity to serve your financial needs. It is rewarding to hear how pleased you are with our efforts. Please let us know how we can continue supporting your journey to financial freedom. Thank you for allowing Freedom Debt Relief to be your guide!
Byron Bertelsen
Too long of a process to start negotiations
Reply from Freedom Debt Relief
Oct 21, 2020
We appreciate you sharing with us today, Mr. Bertelsen, and can understand your frustration. Please know we share the common goal of resolving the enrolled balances as quickly as financially possible. However, there may be options available to you that will accelerate your Graduation Path. Please reach out to our Client Services team when time permits for you to learn what options are available to you. Thank you for choosing Freedom Debt Relief to reach your financial goals.
Patricia L Bowman
So far well pleased, thank you. Your always on time and keep me informed at all times along this journey.
Reply from Freedom Debt Relief
Oct 21, 2020
We appreciate your kind feedback! Thank you, Patricia, for expressing how pleased you are with our service. Be sure to log into your Client Dashboard to check out how great you're doing. Thank you for choosing Freedom Debt Relief as your guide to financial relief.
Sandy Haacke
I’m very satisfied to have chosen Freedom Debt Relief. It took a while for me to decide because I’ve never done this before.. but I’m happy with my choice. I’m well informed about what is going on.
Reply from Freedom Debt Relief
Oct 21, 2020
Thank you for sharing with us, Sandy. You are wise to consider all your options before making a final decision. It is rewarding to be your financial solution to debt-relief! Be sure to contact our Client Services team if any questions come up. We're available 7 days a week to support every step of your journey. Thank you for choosing Freedom Debt Relief.
Marty Hagen
y helped me out alot. I had medical problems and alot of debt piled up on my wife and I. This has helped us get back on financial balance.
Reply from Freedom Debt Relief
Oct 21, 2020
Making sure we provide our clients with an affordable solution is our number one goal. Thank you, Marty, for sharing your experiences and expressing how pleased you are with our efforts. We are thrilled to be your guide to financial freedom. Thank you for choosing Freedom Debt Relief as your financial solution.
Judith F Moyer
I've been enrolled in the Freedom Debt Relief in August of 1917. Over the course of the past three years, I had several contacts with their representatives and found Freedom's staff very friendly and helpful. I was very impressed. There was one exception though. That's why I gave it 4 out of 5 stars. I'm well over half-way and it's a relief and gives me satisfaction to see the end in sight.
Reply from Freedom Debt Relief
Oct 21, 2020
We are happy to help, Judith. Thank you for reaching out to Client Services when assistance was needed. The greatest reward is hearing how pleased you are with our service efforts. Remember to log into your Client Dashboard to see how great you're doing! Thank you for choosing Freedom Debt Relief as your guide to financial freedom.
Deborah Taylor
So far just started it has been great, i called and customer service was friendly
Reply from Freedom Debt Relief
Oct 21, 2020
Welcome to Freedom Debt Relief, Ms. Deborah! We are thrilled for an opportunity to serve your financial needs. We also appreciate you speaking highly about our advocates in Client Services. Please continue to reach out as assistance is needed. Thank you for being the best part of Freedom Debt Relief!