- Freedom Debt Relief
Freedom Debt Relief
check_circle VerifiedFreedom Debt Relief, a subsidiary of Freedom Financial Network, has resolved billions in debt since its founding in 2002.
The company has considerable industry experience and high client satisfaction ratings.
With all the major industry accreditations, Freedom Debt Relief is a great option for many consumers. Its minimum debt requirement is $7,500. Freedom Debt Relief accepts clients dealing with financial hardship that meet this threshold and clients that can make regular payments to an account to pay for settlements. Freedom Debt Relief employs professional debt experts to negotiate and settle debt for those suffering financial hardship.
The company offers a debt settlement program that involves negotiating with creditors to lower total debt owed and is available in 40 states.
On average, Freedom Debt Relief charges 22 percent of your total enrolled debt, which means the cost varies depending on your financial situation. To settle a $20,000 debt, it will cost around $4,000.
View Freedom Debt Relief reviews below.
The Good
- Excellent Settlement Program and Debt Relief Services
- Experience and Accreditations
- Great Freedom Debt Relief Reviews
- Online Dashboard
- No Fees Charged Until After Debt is Settled
Excellent Settlement Program and Debt Relief Services
Freedom Debt Relief has several great advantages to its debt settlement services including:
- Low minimum of $7,500 in debt to begin debt settlement
- Costs between 15 and 25 percent of the total unsecured debt
- Free consultation with a Certified Debt Consultant
Freedom Debt Relief offers a free consultation with a highly trained, IAPDA-certified debt consultant when a consumer decides to enlist the company's debt settlement services.
According to a four-year study by Freedom Debt Relief, its customers start the program with a median of $28,000 in debt, which decreases to $3,800 after 45 months in the program. The graph below shows the decrease in debt over time and how this directly affects the increase in customers' credit scores.
Experience and Accreditations
As an accredited debt relief company, Freedom Debt Relief (FDR) has over 17 years of experience in the debt settlement industry. It has settled over two million accounts since its founding and regularly settles over 50,000 accounts monthly.
Freedom Debt Relief has years of experience standing between the creditor and the client. Freedom will work to obtain settlements that resolve credit card debt (or any type of unsecured debt).
FDR will walk clients through the debt settlement process: first, customers will voluntarily choose to stop making monthly payments to lenders. Instead, clients will elect to make a monthly deposit into a separate special purpose account to save money to pay for the settlements once negotiated. Freedom Debt Relief will then work to negotiate a settlement on behalf of its clients.
Unfortunately, this settlement process will affect your credit score. If you miss any minimum payments on your credit card or other debt, this will decrease your credit score. A four-year study by Freedom Debt Relief found that its customers' credit scores dropped in the first six months of the debt settlement program, then began to recover. According to the study, most customers' credit scores recovered to their previous position by the time they completed the Freedom Debt Relief program. It's smart to have a plan for boosting your credit score before you start the debt settlement process.
The graph below shows Freedom Debt Relief's customers' credit scores over time as they improve their debt through the company's program.
Great Freedom Debt Relief Reviews
Most Freedom Debt reviews on Best Company are positive. They commend FDR for having good customer service, explaining debt management, and keeping them updated on where they are at in the debt settlement program.
Clients drowning in high amounts of unsecured debt (credit card debt, personal loans, medical debt, student loan debt) usually find that the company can save a large percentage of what they owe.
Despite the debt settlement program's tendency to negatively affect credit scores in the first six months, clients with mountains of credit card debt find it extremely helpful for debt reduction. It's also important for people to know that forgiven debt is considered taxable income, so you may owe more in taxes when using debt settlement services.
Online Dashboard
One feature that sets FDR apart from the rest is a unique and intuitive online dashboard to track clients' pace throughout the program. This helps people to actually see their progress while settling their debts. It also offers education to help clients improve their financial knowledge.
Not many debt settlement companies in the industry offer such helpful tools.
No Fees Charged Until After Debt is Settled
As opposed to a debt consolidation company which consolidates all of a customer's debt into one consolidation loan and one monthly payment, debtors approach Freedom Debt Relief as a last resort in order to escape high amounts of debt and avoid declaring bankruptcy.
Freedom Debt Relief doesn't charge any fees until after debt is settled with creditors. This practic is standard for the industry. Debt Relief companies, like National Debt Relief and Pacific Debt, also do not have upfront fees.
Upon enrollment, customers will open an FDIC-insured bank account that the client controls. Clients will put all of their money that would have gone toward paying their debt into this bank account instead. This is the main reason why this program hurts your credit score more than debt consolidation.
Next, FDR or its representatives or agents will negotiate with your creditors to settle on debt to pay.
Freedom Debt Relief makes money by charging fees on the enrolled debt amount. Its average fees are a bit high (around 22 percent fees on enrolled debt), but its services are thorough.
The company's ability to help clients find an easier road to financial freedom and paying off debt is highly valuable.
The Bad
- Freedom Debt Relief Cost
- Limited Availability
- Complaints
- Consumer Financial Protection Bureau Lawsuit
Freedom Debt Relief Cost
One concern with Freedom Debt Relief is their price. On average, Freedom Debt Relief charges $4,000 to settle $20,000 in debt (22 percent of total debt). If Freedom Debt Relief cuts your debt in half, you would end up paying $14,000 instead of $20,000.
Users are charged an average of 22 percent of their total debt to use FDR. While this number is in line with their competitors, it is only an average. Customers could end up paying more or less than this to use FDR. FDR’s prices range between 15 and 25 percent. The rates vary depending on the state the client lives in.
Current national debt relief trends indicate that debt settlement companies tend to charge a percentage of enrolled debt as opposed to saved debt. This means that the more total debt you have, the more debt settlement companies will charge you.
Although working with a debt settlement company still saves you from paying thousands of dollars to creditors, it's better to work with companies that charge a percentage of saved debt rather than enrolled debt.
So exactly how much will Freedom Debt Relief cost you? It will cost you around 22 percent of your total enrolled debt, but customers will have to have a consultation to get an accurate estimate. The fee is competitive for the industry. The fee is assessed when a successful settlement is reached.
However, Freedom Debt Relief’s services are high quality and make it easier to make your way to being debt-free.
Limited Availability
Freedom Debt Relief offers debt settlement programs in only 40 states. If Freedom Debt Relief does not offer services in your state, you'll have to consider other debt settlement companies.
Most debt settlement companies have a minimum debt requirement to ensure a payout. A debt settlement company that charges by saved debt will not run into this problem as much.
Freedom Debt Relief requires a minimum debt amount of $7,500 (the amount of which is charged fees between 15 and 25 percent). While this threshold is low compared to other debt settlement companies, it does rule out people struggling with lower debt amounts.
An additional limitation with Freedom Debt Relief is that the company only works with debtors with unsecured debt. Freedom Debt Relief is not an option for those struggling with secured debt.
Complaints
While most of the Freedom Debt Relief reviews are positive, there are still several people who have complaints about Freedom Debt Relief. The two main complaints clients seem to have are the following:
- Debt settlement takes too long or isn't as effective as people hoped
- FDR charges too much for their services, sometimes costing consumers up to 25 percent of their total enrolled debt
These complaints are fairly common within the debt settlement industry. It’s important for clients to be fully informed about what debt settlement is and how it works. Potential clients should use the free consultation to learn more about the time it takes to reach a settlement and specific price information.
Consumer Financial Protection Bureau Lawsuit
In 2019, the Consumer Financial Protection Bureau and Freedom Debt Relief reached an agreement that FDR would:
- Make it clear that in some cases FDR may not be able to negotiate a debt if the creditor is unwilling to negotiate
- Let consumers know that, in some cases, the creditor will only negotiate if the client is also directly involved in the negotiations, and that the consumer has the right to refuse to participate in the negotiations and can remove the debt from their program without penalty
- Make it clearer to consumers under what circumstances they will be charged a fee
- Stop charging fees on all accounts where the settlement amount was not reduced, or where the creditor wrote off the debt on their own
- Make it clearer to consumers that, if they end their program early, any money left in their program savings account belongs to them, minus any funds earned by the company according to legal statues
- Pay restitution money to injured consumers
- Pay a civil penalty
It's a good idea for potential clients to do some research on the process, consumers' rights, and industry standards for settlement companies before setting up a free consultation with a debt settlement service. It's also recommended to read recent customer reviews to get a better sense of Freedom Debt Relief's commitment to clients and how good its settlement services are.
The Bottom Line
Freedom Debt Relief offers several outstanding features for anyone looking to settle their debts: all major industry accreditations, ample debt settlement experience, thoughtful and experienced debt consultants, negotiation with each creditor, and more. The company's 15 to 25 percent fees are pretty standard in comparison to other debt settlement companies (like National Debt Relief).
If you choose a debt settlement plan to resolve your debts, the debts you settle are marked as "settled" on your credit report. While there are some risks to debt settlement, this process allows you to settle debts, avoid bankruptcy, and become debt-free.
While people interested in other debt resolution methods, like credit counseling, a debt management plan or debt consolidation loan, will need to consider other companies, Freedom Debt Relief is a good option for those seeking a debt settlement program.
FDR's debt negotiation experience is worth the money. Freedom Debt Relief customer reviews relate that the company has saved them thousands of dollars by negotiating with their creditors. If you're looking to settle your debt through debt negotiation, we highly recommend using Freedom Debt Relief if you receive a reasonable quote from them during your free consultation.
Call our recommended rep over at Freedom Debt Relief below.
1-(855) 491-1073
Freedom Debt Relief Frequently Asked Questions
What is Freedom Debt Relief?
Freedom Debt Relief is a debt settlement company. The company offers a debt settlement program that helps you get out of debt faster and for less. With over 15 years of experience working to reduce its clients’ debt, Freedom Debt Relief has resolved over $10 billion in debt since 2002.
How does the Freedom Debt Relief program work?
After signing up for Freedom Debt Relief, you make monthly deposits into an FDIC-insured bank account that you own and control. Once enough money has built up into this account, negotiations occur towards resolving each of your debts one by one. Once a settlement offer is obtained, Freedom Debt Relief presents the offer for you to sign off on. If you agree to the terms, the funds in your FDIC-insured account are used to pay the creditor. This is also when Freedom Debt Relief collects its fee. Once the creditor has been paid according to the settlement agreement, the remainder of the debt is written off. This process is repeated with all of your debts until you no longer owe anything on your enrolled debts.
How does Freedom Debt Relief affect your credit?
Freedom Debt Relief could negatively impact your credit as your creditors are not being paid every month. As such, the company will report your missed payments to the credit bureaus, which negatively impacts your score. If you are already behind on payments, however, your credit is already negatively affected, so you should take that into consideration.
How much does Freedom Debt Relief cost?
Freedom Debt Relief's fee ranges from 15%-25% of the debt, depending on the state you live in, how much you owe, and other factors. Under no circumstances, however, will you pay the company the fee in advance of a settlement on a debt.
What kind of debt does Freedom Debt Relief work with?
Debt from credit cards, medical bills, department store cards, and many other types of unsecured debt could qualify for Freedom Debt Relief. However, secured debt that involves collateral, including auto loans, mortgages, and federal student loans, do not qualify.
What happens if a creditor tries to sue me during settlement?
Since you’ve stopped making payments to your creditors, there’s a chance that they may sue you in an attempt to collect what you owe them. Freedom Debt Relief makes available to its clients an optional subscription to a legal network of lawyers, which could help in these instances where you get sued.
Is forgiven debt taxable?
According to the IRS, a forgiven debt is considered taxable income. At the end of the year, they will expect taxes to be paid on any settled debt. However, IRS Form 982, Reduction of Tax Attributes Due to Discharge of Indebtedness, may exempt you from this tax. To learn how forgiven debt could affect your taxes, talk to a tax professional.
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Freedom Debt Relief
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.
Learn MoreUser Reviews
Star Rating
13,963 Reviews
Review Breakdown
Sentiment Criteria
Michelle
The agents go above and beyond to answer all my questions and help me when I have an issue.
Reply from Freedom Debt Relief
Nov 03, 2020
We appreciate you sharing with us today, Michelle. We see a need and we go after the solution. We want our clients to have the confidence and assurance of the program while investing with us. Thank you for choosing Freedom Debt Relief. If you have any questions please call 800-655-6303.
Gail McGire
I sometimes need to send requests or questions twice before I receive an answer.
Reply from Freedom Debt Relief
Nov 03, 2020
We really appreciate your comments in regards to your program, Gail. You can rest assured that we are working very hard to improve of our communication. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Melinda Taylor
I really had no idea that i would be paying off most of the debt either to credit card company or to Freedom Debt. I only will end up saving around $10,000 and my credit score took a serious nose dive
Reply from Freedom Debt Relief
Nov 02, 2020
We never intended to disappoint, Ms. Taylor. Please take a moment to consider the following. Compare our using our services versus paying 100% of the debt amount plus any interest and additional late/penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our clients pay down their entire debt; principal, fees, interest, and all. However, Client Services is available 7 days a week to address any concerns you have regarding your account. Thank you for choosing Freedom Debt Relief as your guide to financial freedom.
Monica
Freedom Debt Relief took the time to analysis my situation, and within a day I was approved for assistance in getting me out of debt with there program. Their service is genuine and managed to create a sensible goal for me to complete in becoming debt free. Thank you so much!
Reply from Freedom Debt Relief
Nov 03, 2020
Monica, we are over the moon to receive such stunning feedback! Our years of experience allow us to determine if the program would be advantageous. We find solutions to address your concerns and are here every step of the way. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Deen Conteh
Hardworking people that dedicated their job to help me tremendously
Reply from Freedom Debt Relief
Nov 03, 2020
We really appreciate your comments in regards to your debt relief program, Deen. We work very hard to find the best settlement to resolve your debt with your creditors. Our years of experience can be trusted and lead to your financial success. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Eringalla
The enrollment process was easy and the employee I was working with completely put my mind at ease!
Reply from Freedom Debt Relief
Nov 03, 2020
Thank you for your thoughtful review, Eringalla. We strive to make each interaction easy and understandable. Our years of experience allows us to address your needs and get you resolving your debt very quickly. Thank you for allowing Freedom Debt Relieft to be part of your financial journey. If you have any questions please call 800-655-6303.
Brian Johnson
Communication is great and they stick by what they say.
Reply from Freedom Debt Relief
Nov 03, 2020
It is rewarding to hear such great feedback about our Client Services team, Brian. We listen to our clients and find solutions to address their needs. We take pride in our care and will continue to improve as each day passes. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Carl Butler
They get results but receiving customer service or any real information is hit or miss. Monthly update emails are , by their own admission, misleading.
Reply from Freedom Debt Relief
Nov 03, 2020
Carl, thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
GMc
Freedom debt relief took away my stress and they have a hands-on customer service approach with their clients
Reply from Freedom Debt Relief
Nov 03, 2020
Amazing feedback, GMc! Our program has the tools to help our clients regain financial stability. We are thrilled to hear the Customer Service is to your satisfaction. We will continue to be here every step of the way. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
jake williams
Average, was great in beginning, but I was offered a loan about a year in from a sub company and they were very rude. I tried reaching back out and contacting freedom debt relief but my complaint and attempt fell on deaf ears. I would of given a higher mark if they actually responded to me.
Reply from Freedom Debt Relief
Nov 03, 2020
Jake thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
Peter Folling
Debt relief I highly recommend. Not Only have they helped me in a very financial hard time of my life, but their employers have always been so kind to me and understanding thank you to all of you at Debt Relief
Reply from Freedom Debt Relief
Nov 03, 2020
Thank you for taking the time to share with us, Peter. We strive to bring in each interaction quality customer care. We are every step of the way ready to address any concern. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Gilbert
They do all the work I don’t have to deal with creditors I have peace off mind more money in my pocket great communication
Reply from Freedom Debt Relief
Nov 03, 2020
We appreciate you sharing with us today, Gilbert. We strive to provide a service that should help save money and time. We provide communication on regular basis and are here every step of the way. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Judy Kelley
They began to immediately work on resolving my debts and have involved me every step of my way. They keep me informed about what and how they are handling everything. I feel like I will be free in not very long.
Reply from Freedom Debt Relief
Oct 27, 2020
Thank you for taking the time to share with us, Judy. We use many platforms to help clients keep track of their program's progress. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Carol
Such a comfort they took over and now almost all my debts are cleared. Thank you FDR!
Reply from Freedom Debt Relief
Oct 27, 2020
It is rewarding to hear such great feedback about our Client Services team, Carol. We strive to find the best settlements for our clients. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Harvey Stoudt
The program is a no brainer for anyone that needs to get a handle on there credit. Every question answered and explanation of what you need to do to get your debt back on track. The only problem I have is I didn't call Freedom Debt Relief sooner! Help starts with day one and has continued through the process.
Reply from Freedom Debt Relief
Oct 27, 2020
We really appreciate your comments in regards to your debt relief program, Harvey. We listen to our clients and provide solutions to address their needs. We look forward to the coming success. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Eric Amundson
It's been great. It has taken an enormous amount of stress away
Reply from Freedom Debt Relief
Oct 27, 2020
Amazing feedback, Eric! We listen to our clients and converse about options that would make great changes to their personal finances. We are thrilled the program results are to your satisfaction. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Cecilia
As long as you make your Payments on time everything goes nice and smooth
Reply from Freedom Debt Relief
Oct 27, 2020
Thank you for your thoughtful review, Cecilia. We want our clients to have the possible chance of resolving their debt. If they continue to make payments with us it sure helps us to get the best results. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Anthony Zagarella
Other then the stress of not being able to car when on the program was tough,but the money you save when on the program was awesome. All the ppl at FDR are great and always there to help. Best experience and so glad I did it.
Reply from Freedom Debt Relief
Oct 27, 2020
Anthony, we are over the moon to receive such stunning feedback! We are thrilled you took the first step to resolve your debt. We are looking forward to continued success. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Eddie Hunter
First, the originating agent was very helpful and informative. Subsequent contacts were as well. So for, nothing to dislike. Great experience so far and look forward to being debt free.
Reply from Freedom Debt Relief
Oct 27, 2020
We really appreciate your comments in regards to your program, Eddie. We are consistent throughout the process and are there when concerns arise. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Lawrence Reed
very professional, reliable, compassionate! FDR gets the job done!
Reply from Freedom Debt Relief
Oct 27, 2020
We appreciate you sharing with us today, Lawrence. We strive to bring the best quality care to our clients each step of the way. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Boston Smith
They have helped me so much! The monthly payment is super affordable and has allowed my family to be able to not stress so much about money!
Reply from Freedom Debt Relief
Oct 23, 2020
Hello Boston, thank you for this kind review today. Our mission is to solve your financial issues and provide excellent service while you are here. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
ELIZABETH MEEKS
very helpful, quick easy online access to my acct. Great customer service
Reply from Freedom Debt Relief
Oct 23, 2020
We really appreciate your comments in regards to your program, Elizabeth. We have many resources that you can utilize to confirm your program's progress. We glad those are becoming great aids in your financial journey. Thank you for choosing Freedom Debt Relief. If you have any questions please call 800-655-6303.
hockeycub19
Horrible program, bunch of hidden fees. Then I was told I could be debt free in two years and so far it’s been 4 years still paying the program. I’ve put more money into this program then actually saving anything.
Reply from Freedom Debt Relief
Oct 23, 2020
Hello Bryce, thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
Larry W Underwood
Calling Freedom Debt Relief was the best thing I ever done. I now have all my debt behind me and I'm ready for a new start. Thank you Freedom Debt Relief!!
Reply from Freedom Debt Relief
Oct 23, 2020
Larry, thank you for those kind words. We strive to provide quality customer care throughout the program. We are thrilled to see the success with a fresh start. Congrats and thank you for choosing Freedom Debt Relief.
Laura Rohloff
When paying my credit card payments, it was always double or more what the minimum payment was. Then COVID hit and in 4 months time my income was 2/3 LESS than what it had been 6 months previously. Something had to change in my financial arena. Looked online and found many websites that said they could help consolidate, but that was not what i needed. Reducing the debt was the only way to make finances manageable on the budget that was now reduced to the bare minimums. Freedom Debt Relief was the exact answer I was looking for. Yes, it does havoc with your Credit Score, no getting around it. There was no other alternative for me. FDR has come thru like a knight in armor for me. Settling each debt as best as possible. Stress level has reduced and no matter that i do not have any "happy money" for myself and grandkids, knowing that my debt is being paid is sooo much better than looking at bankruptcy. If you find yourself with stress about your debt, just call and talk with them. They do answer questions, and they are very kind.
Reply from Freedom Debt Relief
Oct 23, 2020
Laura, thank you for those kind words. We are thrilled that you took the first step to resolve your debt. We are so pleased to hear the results of the program have sustained you financially. Most important that you have hope and regained sight of your future. We are looking forward to your coming success. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Rhonda Horvitz
The first two years of the program were okay. The last year has been less than satisfactory. Been trying to pay off my remaining debts in lump sums since January 1, 2020. FDR couldn't "find" the last remaining creditor. Finally found the creditor and even though I have sufficient $$ in my Deposit Account to pay off my two remaining debts in lump sums, I am told it will take anywhere from 30-45 days and then another 15 days after that to graduate. I'm truly frustrated, not to mention my "savings" thru this program was disappointing (Enrolled Debt: $71,035 - My payments: $67,253.04 = "savings" of $3,781.96).
Reply from Freedom Debt Relief
Oct 22, 2020
Rhonda, thank you for bringing this to our attention. We never want to bring our clients to a more stressful situation. We strive to bring quality care to our clients. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
Sherry Hawthorne
Always courteous & kind, always helpful & to the point!
Reply from Freedom Debt Relief
Oct 23, 2020
Sherry, we are over the moon to receive such stunning feedback! We care for our client's needs. We strive to find solutions when concerns arise. We strive to make each interaction easy and understandable. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Andy Z
I honestly can say that I am treated as though I have always been part of FDR.
Reply from Freedom Debt Relief
Oct 23, 2020
We really appreciate your comments in regards to your debt relief program, Andy. We strive to provide quality customer care. Finances are intimidating and we want to be a place of hope and care. We are here every step of the way. We look forward to your coming success. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
PamelaA
Freedom Debt Relief never made me feel like a failure - they supported me throughout this process and helped me understand everything that was happening. I am so grateful for their help. I now have several new credit cards in my name and feel human again.
Reply from Freedom Debt Relief
Oct 23, 2020
Thank you for your thoughtful review, Pamela. We are thrilled that you had taken the first step to resolve your debt. We are excited to see earned success due to this program. We thank you for being a wonderful client to Freedom Debt Relief.
Lisa Balsan
I have mixed feelings. In the beginning I thought it was a really good program, but I'm not as sure now. I don't like that it takes so long to negotiate which is jacking up the balances, so I really don't see where the savings is. I also don't like the search for new debt and there should be an option to turn that off.
Reply from Freedom Debt Relief
Oct 27, 2020
Thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
Doug and Carlene
Freedom Debt Relief has changed our life First, it immediately reduced the monthly payments on our credit cards. We are able to live more comfortably because of these savings. Second, be patient! It takes time to build up the cash available in your Dedicated Account for Freedom Debt Relief to negotiate settlements on your accounts. They are not providing the funds for your debts. YOU still have full responsibly for how quickly you can reach settlements. Third, the big plus in using Freedom Debt Relief is that you are NOT defaulting on your debts. You are giving them the authorization to work on your behalf to lower your payoff amounts. This give me the personal satisfaction of not feeling like I am walking away from my responsibilities. My husband and I highly recommend Freedom Debt Relief.
Reply from Freedom Debt Relief
Oct 19, 2020
Thank you for taking the time to share with us, Doug and Carlene. We discuss your financial situation and come up with options to help save money. We are thrilled to hear you have a clear understanding of the process and how advantageous the program can be to help rebuild. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Sks1969
I feel this is a shady company. When you Ask questions they will never answer you. They beat around the bush. You would think that the better deals they make with the companies for lower pay back means that you would have to pay less. But it really just means they’re making more money! When you try to raise your payment amounts on the app it gives you a payoff date that is not accurate.
Reply from Freedom Debt Relief
Oct 20, 2020
Thank you for taking the time to leave us a review. We would like to discuss your concerns with you. Please contact Client Services at 800-655-6303 at your earliest convenience. Thank you for choosing Freedom Debt Relief!
Tammy Halvorson
How fast and knowledgeable everyone is, was very easy to get started. Everything is going on a timely fashion. Glad I made the choice to go this direction.
Reply from Freedom Debt Relief
Oct 19, 2020
Amazing feedback, Tammy. We understand that finances can take awhile we are so happy our processes were efficient, easy, and understandable. We are here every step of the way and we look forward to the coming success. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Emily and Paul Bailey
Energetic, knowledgeable, capable: in short, they clearly know what they’re doing and get on it! So far we couldn’t be happier with our choice. No wonder they are top-rated! 🤗 Paul & Emily Rose Bailey
Reply from Freedom Debt Relief
Oct 19, 2020
It is rewarding to hear such great feedback about our Client Services team, Emily and Paul. We strive to get the best settlement and look forward to the coming success. Keep up with your progress on the client dashboard. If you have any questions please call 800-655-6303. Thank you for choosing Freedom Debt releif.
Verified Customer
Gwendolyn Campbell
It’s taking too long to pay off my debt.
Reply from Freedom Debt Relief
Oct 27, 2020
Thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
Deanne Paredes
the comfort of knowing someone is there to battle and help you get to your goal.
Reply from Freedom Debt Relief
Oct 19, 2020
We appreciate you sharing with us today, Deanne. We strive to bring some peace to our clients even when they join the program. We are here every step of the way. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
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Defintely best decision I made!! I was gonna file bankrupcy than found out about freedom debt relief and glad I went this route already had a couple debts settled and credit score increasing!!!
Reply from Freedom Debt Relief
Oct 19, 2020
Thank you for your thoughtful review. We are thrilled to see the benefits that improve your finances and also your score. We are here every step of the way. If you need anything please give us a call 800-655-6303. Thank you for choosing Freedom Debt Relief.
Verified Customer
Anonymous
I have tried other debt relied companies and I was not happy with them. I am very happy with freedom. They have been very supportive and they have answered all my questions every time I’ve called.
Reply from Freedom Debt Relief
Oct 19, 2020
Thank you for your thoughtful review. We understand that our clients are coming from hard places. Freedom, should serve and bring hope to our clients. We wish to see the success become sustainable. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Carey
Every time I’ve called, they have been able to tell me what I needed to know. I would definitely recommend them. They have been really good. They communicate well so you know right where you are all the time and if you have a problem, they figure it out. Everybody I’ve talked to was knowledgeable.
Reply from Freedom Debt Relief
Oct 19, 2020
Amazing feedback, Carey! We are here 7 days a week prepared to serve our clients at a moment's notice. We strive to make each interaction easy and understandable. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
James
My account has been settled nicely and they have done a good job so far. I hope they are able to keep on schedule that they promised. At this time they are progressing and I think signing up was a wise decision.
Reply from Freedom Debt Relief
Oct 19, 2020
We really appreciate your comments in regards to your debt relief program, James. We strive to get the best settlement possible. Remember our values and proposed times our estimates. Many variable could effect it. However, our estimates come form years of experience and success. We thank you for joining our service in your financial journey. If you have any questions please call 800-655-6303. Thank you for choosing Freedom Debt Relief.
Verified Customer
James
Very good in customer service. They are very helpful and timely getting back to you and they always make sure they explain in detail what is going on and what to look forward to.
Reply from Freedom Debt Relief
Oct 19, 2020
It is rewarding to hear such great feedback about our Client Services team, James. We usually have a 48-hour policy. However, if we do not get back to you please reach out and we will address your concerns. Keep up the great work and utilize the Client Dashboard for program progress. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Gamaliel
Every time I needed them or reached out to them, I get a response and most of the time they have fixed the problem or done what I needed. I had so much stress with debt and people calling me and it has been really pain free receiving help from Freedom Debt Relief.
Reply from Freedom Debt Relief
Oct 23, 2020
It is rewarding to hear such great feedback about our Client Services team. We are available from 7 days a week to address any concerns that arise. We follow up with easy and understandable solutions. We want to provide a great experience while you're with us resolving your debt. If you have any questions please call 800-655-6303. Thank you for choosing Freedom Debt Relief.
Verified Customer
Erin
Looking back, I have come a long way and almost everything is paid off. They have stayed on top of everything with my account so it has been really good. Customer service knows how to answer any question I have.
Reply from Freedom Debt Relief
Oct 19, 2020
We appreciate you sharing with us today, Erin. We are here each step of the journey. We are thrilled to see the coming success of your investment. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Lamanna
Great customer service. I feel good about them, it works for me.
Reply from Freedom Debt Relief
Oct 19, 2020
Lamanna, we are over the moon to receive such stunning feedback! We listen to your financial situation and provide solutions to address your notes. We are thrilled you have taken the first step to resolve your debt with us on your financial journey. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Irene
Almost out of debt now. When I saw is online, it sounded like a good program and they explained everything to me and were very nice and helpful. They sent me stuff every so often. I feel good.
Reply from Freedom Debt Relief
Oct 23, 2020
Thank you for taking the time to share with us, Irene. We strive to make each interaction easy and understandable. We love providing quality service to our clients, and updates on their progress. We have a number of resources we can be reached at. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Elder
The program seemed perfect for me. They let you know upfront exactly what they are going to do and how the program works. I feel like I made the best choice foe me and my family to get us out of the situation we were in. It has worked us. It is a great program. They are great at communicating.
Reply from Freedom Debt Relief
Oct 16, 2020
Thank you for taking the time to share with us, Elder. We are very clear about the expectations from the beginning. We are happy to hear the results of program are keeping your family safe. We strive to make each interaction easy and understandable. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Anonymous
I was going backwards and I couldn’t qualify for bankruptcy and they really helped me get my finances straight. Every time I wanted information, they always had the answer.
Reply from Freedom Debt Relief
Oct 16, 2020
It is rewarding to hear such great feedback about our program, Anonymous. We strive to provide solutions to your financial situations. We are there every step of the way to make each interaction easy and understandable. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Anonymous
100 percent would use them again. It has been a positive experience. I am looking forward to being debt free. Everything has been perfect. I haven’t had any issues at all. They have taken care of everything for me.
Reply from Freedom Debt Relief
Oct 19, 2020
We really appreciate your comments in regards to your program. We strive to bring each interaction quality customer service. We have agents available 7 days a week to address any concerns that arise. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Hall
This is my second time with them and they are helping me a lot. They helped me a lot the first time and they are helping me a lot now. It is the best.
Reply from Freedom Debt Relief
Oct 19, 2020
We really appreciate your comments in regards to your debt relief program, Hall. We are thrilled that you wish to use our service again. We will treat you with the same respect as the first time. You might also see improvement in our areas of weakness. We look forward to the coming success. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Jeneane
Very good in customer service. They are very helpful and timely getting back to you and they always make sure they explain in detail what is going on and what to look forward to.
Reply from Freedom Debt Relief
Oct 19, 2020
Thank you for taking the time to share with us, Jeneane. Our Customer Service strives to serve the needs that arise throughout your program. We make sure each interaction is easy and understandable. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.