- Freedom Debt Relief
Freedom Debt Relief
check_circle VerifiedFreedom Debt Relief, a subsidiary of Freedom Financial Network, has resolved billions in debt since its founding in 2002.
The company has considerable industry experience and high client satisfaction ratings.
With all the major industry accreditations, Freedom Debt Relief is a great option for many consumers. Its minimum debt requirement is $7,500. Freedom Debt Relief accepts clients dealing with financial hardship that meet this threshold and clients that can make regular payments to an account to pay for settlements. Freedom Debt Relief employs professional debt experts to negotiate and settle debt for those suffering financial hardship.
The company offers a debt settlement program that involves negotiating with creditors to lower total debt owed and is available in 40 states.
On average, Freedom Debt Relief charges 22 percent of your total enrolled debt, which means the cost varies depending on your financial situation. To settle a $20,000 debt, it will cost around $4,000.
View Freedom Debt Relief reviews below.
The Good
- Excellent Settlement Program and Debt Relief Services
- Experience and Accreditations
- Great Freedom Debt Relief Reviews
- Online Dashboard
- No Fees Charged Until After Debt is Settled
Excellent Settlement Program and Debt Relief Services
Freedom Debt Relief has several great advantages to its debt settlement services including:
- Low minimum of $7,500 in debt to begin debt settlement
- Costs between 15 and 25 percent of the total unsecured debt
- Free consultation with a Certified Debt Consultant
Freedom Debt Relief offers a free consultation with a highly trained, IAPDA-certified debt consultant when a consumer decides to enlist the company's debt settlement services.
Experience and Accreditations
As an accredited debt relief company, Freedom Debt Relief (FDR) has over 17 years of experience in the debt settlement industry. It has settled over two million accounts since its founding and regularly settles over 50,000 accounts monthly.
Freedom Debt Relief has years of experience standing between the creditor and the client. Freedom will work to obtain settlements that resolve credit card debt (or any type of unsecured debt).
FDR will walk clients through the debt settlement process: first, customers will voluntarily choose to stop making monthly payments to lenders. Instead, clients will elect to make a monthly deposit into a separate special purpose account to save money to pay for the settlements once negotiated. Freedom Debt Relief will then work to negotiate a settlement on behalf of its clients.
Unfortunately, this settlement process will affect your credit score. If you miss any minimum payments on your credit card or other debt, this will decrease your credit score. It's smart to have a plan for boosting your credit score before you start the debt settlement process.
If you choose a debt settlement plan to resolve your debts, the debts you settle are marked as "settled" on your credit report.
While there are some risks to debt settlement, this process allows you to settle debts, avoid bankruptcy, and become debt-free.
Great Freedom Debt Relief Reviews
Most Freedom Debt reviews on Best Company are positive. They commend FDR for having good customer service, explaining debt management, and keeping them updated on where they are at in the debt settlement program.
Clients drowning in high amounts of unsecured debt (credit card debt, personal loans, medical debt, student loan debt) usually find that the company can save a large percentage of what they owe.
Despite the debt settlement program's tendency to negatively affect credit scores, clients with mountains of credit card debt find it extremely helpful for debt reduction. It's also important for people to know that forgiven debt is considered taxable income, so you may owe more in taxes when using debt settlement services.
Online Dashboard
One feature that sets FDR apart from the rest is a unique and intuitive online dashboard to track clients' pace throughout the program. This helps people to actually see their progress while settling their debts. It also offers education to help clients improve their financial knowledge.
Not many debt settlement companies in the industry offer such helpful tools.
No Fees Charged Until After Debt is Settled
As opposed to a debt consolidation company which consolidates all of a customer's debt into one consolidation loan and one monthly payment, debtors approach Freedom Debt Relief as a last resort in order to escape high amounts of debt and avoid declaring bankruptcy.
Freedom Debt Relief doesn't charge any fees until after debt is settled with creditors. This practic is standard for the industry. Debt Relief companies, like National Debt Relief and Pacific Debt, also do not have upfront fees.
Upon enrollment, customers will open an FDIC-insured bank account that the client controls. Clients will put all of their money that would have gone toward paying their debt into this bank account instead. This is the main reason why this program hurts your credit score more than debt consolidation.
Next, FDR or its representatives or agents will negotiate with your creditors to settle on debt to pay.
Freedom Debt Relief makes money by charging fees on the enrolled debt amount. Its average fees are a bit high (around 22 percent fees on enrolled debt), but its services are thorough.
The company's ability to help clients find an easier road to financial freedom and paying off debt is highly valuable.
The Bad
- Freedom Debt Relief Cost
- Limited Availability
- Complaints
- Consumer Financial Protection Bureau Lawsuit
Freedom Debt Relief Cost
One concern with Freedom Debt Relief is their price. On average, Freedom Debt Relief charges $4,000 to settle $20,000 in debt (22 percent of total debt). If Freedom Debt Relief cuts your debt in half, you would end up paying $14,000 instead of $20,000.
Users are charged an average of 22 percent of their total debt to use FDR. While this number is in line with their competitors, it is only an average. Customers could end up paying more or less than this to use FDR. FDR’s prices range between 15 and 25 percent. The rates vary depending on the state the client lives in.
Current national debt relief trends indicate that debt settlement companies tend to charge a percentage of enrolled debt as opposed to saved debt. This means that the more total debt you have, the more debt settlement companies will charge you.
Although working with a debt settlement company still saves you from paying thousands of dollars to creditors, it's better to work with companies that charge a percentage of saved debt rather than enrolled debt.
So exactly how much will Freedom Debt Relief cost you? It will cost you around 22 percent of your total enrolled debt, but customers will have to have a consultation to get an accurate estimate. The fee is competitive for the industry. The fee is assessed when a successful settlement is reached.
However, Freedom Debt Relief’s services are high quality and make it easier to make your way to being debt-free.
Limited Availability
Freedom Debt Relief offers debt settlement programs in only 40 states. If Freedom Debt Relief does not offer services in your state, you'll have to consider other debt settlement companies.
Most debt settlement companies have a minimum debt requirement to ensure a payout. A debt settlement company that charges by saved debt will not run into this problem as much.
Freedom Debt Relief requires a minimum debt amount of $7,500 (the amount of which is charged fees between 15 and 25 percent). While this threshold is low compared to other debt settlement companies, it does rule out people struggling with lower debt amounts.
An additional limitation with Freedom Debt Relief is that the company only works with debtors with unsecured debt. Freedom Debt Relief is not an option for those struggling with secured debt.
Complaints
While most of the Freedom Debt Relief reviews are positive, there are still several people who have complaints about Freedom Debt Relief. The two main complaints clients seem to have are the following:
- Debt settlement takes too long or isn't as effective as people hoped
- FDR charges too much for their services, sometimes costing consumers up to 25 percent of their total enrolled debt
These complaints are fairly common within the debt settlement industry. It’s important for clients to be fully informed about what debt settlement is and how it works. Potential clients should use the free consultation to learn more about the time it takes to reach a settlement and specific price information.
Consumer Financial Protection Bureau Lawsuit
In 2019, the Consumer Financial Protection Bureau and Freedom Debt Relief reached an agreement that FDR would:
- Make it clear that in some cases FDR may not be able to negotiate a debt if the creditor is unwilling to negotiate
- Let consumers know that, in some cases, the creditor will only negotiate if the client is also directly involved in the negotiations, and that the consumer has the right to refuse to participate in the negotiations and can remove the debt from their program without penalty
- Make it clearer to consumers under what circumstances they will be charged a fee
- Stop charging fees on all accounts where the settlement amount was not reduced, or where the creditor wrote off the debt on their own
- Make it clearer to consumers that, if they end their program early, any money left in their program savings account belongs to them, minus any funds earned by the company according to legal statues
- Pay restitution money to injured consumers
- Pay a civil penalty
It's a good idea for potential clients to do some research on the process, consumers' rights, and industry standards for settlement companies before setting up a free consultation with a debt settlement service. It's also recommended to read recent customer reviews to get a better sense of Freedom Debt Relief's commitment to clients and how good its settlement services are.
The Bottom Line
Freedom Debt Relief offers several outstanding features for anyone looking to settle their debts: all major industry accreditations, ample debt settlement experience, thoughtful and experienced debt consultants, negotiation with each creditor, and more. The company's 15 to 25 percent fees are pretty standard in comparison to other debt settlement companies (like National Debt Relief).
While people interested in other debt resolution methods, like credit counseling, a debt management plan or debt consolidation loan, will need to consider other companies, Freedom Debt Relief is a good option for those seeking a debt settlement program.
FDR's debt negotiation experience is worth the money. Freedom Debt Relief customer reviews relate that the company has saved them thousands of dollars by negotiating with their creditors. If you're looking to settle your debt through debt negotiation, we highly recommend using Freedom Debt Relief if you receive a reasonable quote from them during your free consultation.
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Freedom Debt Relief Frequently Asked Questions
What is Freedom Debt Relief?
Freedom Debt Relief is a debt settlement company. We offer a debt settlement program that helps you get out of debt faster and for less. With over 15 years of experience working to reduce our clients’ debt, we have resolved over $10 billion in debt since 2002.
How does the Freedom Debt Relief program work?
After signing up for Freedom Debt Relief, you make monthly deposits into an FDIC-insured bank account that you own and control. Once enough money has built up into this account, negotiations occur towards resolving each of your debts one by one. Once a settlement offer is obtained, we present the offer for you to sign off on. If you agree to the terms, the funds in your FDIC-insured account are used to pay the creditor. This is also when we collect our fee. Once the creditor has been paid according to the settlement agreement, the remainder of the debt is written off. We repeat this process with all of your debts until you no longer owe anything on your enrolled debts.
How does Freedom Debt Relief affect your credit?
Freedom Debt Relief could negatively impact your credit as your creditors are not being paid every month. As such, they will report your missed payments to the credit bureaus, which negatively impacts your score. If you are already behind on payments, however, your credit is already negatively affected, so you should take that into consideration.
How much does Freedom Debt Relief cost?
Our fee ranges from 15%-25% of the debt, depending on the state you live in, how much you owe, and other factors. Under no circumstances, however, will you pay us our fee in advance of a settlement on a debt.
What kind of debt does Freedom Debt Relief work with?
Debt from credit cards, medical bills, department store cards, and many other types of unsecured debt could qualify for Freedom Debt Relief. However, secured debt that involves collateral, including auto loans, mortgages, and federal student loans, do not qualify.
What happens if a creditor tries to sue me during settlement?
Since you’ve stopped making payments to your creditors, there’s a chance that they may sue you in an attempt to collect what you owe them. Freedom Debt Relief makes available to its clients an optional subscription to a legal network of lawyers, which could help in these instances where you get sued.
Is forgiven debt taxable?
According to the IRS, a forgiven debt is considered taxable income. At the end of the year, they will expect taxes to be paid on any settled debt. However, IRS Form 982, Reduction of Tax Attributes Due to Discharge of Indebtedness, may exempt you from this tax. To learn how forgiven debt could affect your taxes, talk to a tax professional.
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Freedom Debt Relief
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Learn MoreUser Reviews
Star Rating
13,140 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Anonymous
They provided everything that I've needed and there's been a couple of times that I've had to change the amount that they withdrew from my account and they agree to that without any problems. Just have a good relationship with their service. Every time I have requested information or called, they had answers and were quick to respond.
Reply from Freedom Debt Relief
Jul 13, 2020
We appreciate you sharing with us today, Anonymous. We understand many clients will experience unexpected events during the program. We are flexible and keep you posted of your options and potential outcomes. At the end of the day, we are here to serve and address your needs. If you need anything please call 800-655-6303. Thank you for choosing Freedom Debt Relief.
Verified Customer
Billie Jo
It's been a great experience. They've been extremely helpful with my process. They're always there when I need and I appreciate them.
Reply from Freedom Debt Relief
Jun 03, 2020
Billie Jo, thank you for your wonderful feedback! Our clients are our main priority and we are here for you every step along the way. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Sharon
They're very thorough, they do what they say their gonna do and tell you exactly how the program works and what your graduation date is and everything.
Reply from Freedom Debt Relief
Jun 03, 2020
Hello, Sharon! We are glad to hear about your experience. We truly care about our clients and we work hard to build a relationship with them so they can be as comfortable as possible while in the program. If you need assistance, please reach out to Client Services at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Gary
They sent me emails constantly to tell me what was happening and too look out for if they were going to make a settlement or an offer and I needed to accept it. Whenever I call in and have a question, they've answered to my satisfaction.
Reply from Freedom Debt Relief
Jun 03, 2020
Gary, thank you for your wonderful feedback regarding your experience! Our team understands that resolving debt is not the easiest thing, and we do our best to make the process as simple as possible while providing genuine service. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Susan
They have succeeded in getting settlements in all 10 of my debts. Every time I called, they were very helpful and answered my question.
Reply from Freedom Debt Relief
Jun 03, 2020
Susan, congratulations on your success within our program! We're elated to hear about your savings and we'll always be here for you. If you need assistance, please give us a call at 800-655-6303. Thank you for being a valued client of Freedom Debt Relief!
Verified Customer
Darling
They keep me updated as soon as they have an incentive to keep me updated, so I like that. It has helped me a lot and I don't regret signing up with them.
Reply from Freedom Debt Relief
Jul 13, 2020
Darling, we are over the moon to receive such stunning feedback! We are happy that you took the first step to join us on your financial journey. We make sure your informed and keep you posted in many of our platform communications. Thank you for choosing Freedom Debt Relief. Keep up the good work.
Verified Customer
Jane
It's their system. You talk to a different person every time and there wasn't a feeling of continuity. Updates were excellent. They made settlements as they could and I made payments as I could.
Reply from Freedom Debt Relief
Jul 13, 2020
Jane, amazing feedback! Our system allows to manage the volume of people but it does require a little bit of back and forth to address your need. We hope we can continue to serve people honestly and give them solutions to their financial woes. If you have any questions, please call 800-655-6303. Thank you for choosing Freedom Debt Relief.
Verified Customer
Cynthia
They've wonderful, very helpful, and very knowledgeable. They sent me emails all the time and the ycalled if they needed to call me. They helped me with all my accounts. I'm working on payments still to this day and they helped get my balances down to where I can afford to make the payments and try to redo my credit again.
Reply from Freedom Debt Relief
Jun 03, 2020
Hello, Cynthia! We appreciate you taking the time to leave us a review! Our team takes pride in providing world-class customer service to our clients and we look forward to assisting you further. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Clay
Everything has been going pretty smoothly for me and happening as they told me it would so it seems like they're on top of it from their end. The times I've called in I had no trouble getting through. They all seem pretty knowledgeable and friendly and undesrtanding. It seems like they truly want to help.
Reply from Freedom Debt Relief
Jun 03, 2020
Hello, Clay! We're elated to hear about your experience with our team. We take pride in providing world-class customer service to our clients and we look forward to assisting you further. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Kathy
It does take a while to get trhough the programdepending on the amount of debt, but I had hidden surprises that I didn't know about. I really felt like for me in my particular case it was the right thing to do and has been a great benefit to me.
Reply from Freedom Debt Relief
Jun 03, 2020
Kathy, thank you for taking the time to leave us a review! We work very hard to ensure our clients are able to receive not only debt relief but also stress relief, as we want the program to feel easy for everyone. Please give Client Services a call at 800-655-6303 if you have any questions. Thank you for choosing Freedom Debt Relief!
Verified Customer
Daphne
They're trying to get things resolved and work with people to get it at a manageable pay level. They have tried to eliminate my debts as well as trying to help me in times when maybe I couldn't send them the amount that we had agreed on.
Reply from Freedom Debt Relief
Jun 03, 2020
Hello, Daphne! We appreciate you taking the time to leave us a review! We truly care about our clients and we work hard to build a relationship with them so they can be as comfortable as possible while in the program. Thank you for choosing Freedom Debt Relief!
Verified Customer
Bradley G
They are awesome to deal with and I recommend them. They are doing their job.
Reply from Freedom Debt Relief
Jun 03, 2020
Hello, Bradley! Thank you for your wonderful feedback regarding your experience! Our team is here for you every step along the way and we look forward to you becoming debt-free. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Silvana
Everytime they do something, they send me an email with a notification. The first time I called to speak to an agent, he explained to me a lot of everything.
Reply from Freedom Debt Relief
Jun 03, 2020
Thank you, Silvana, for your great feedback regarding your experience! Our team understands that resolving debt is not the easiest thing, and we do our best to make the process as simple as possible while providing genuine service. If you have any questions, please give us a call at 800-655-6303. Thank you for being a valued client of Freedom Debt Relief!
Verified Customer
Andreina
They're professional. They always keep you updated.
Reply from Freedom Debt Relief
Jun 03, 2020
Andreina, thank you for taking the time to leave us a review! Our team makes sure our clients have the assistance they need to meet their goal of becoming debt-free and we look forward to your bright financial future. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Zoranda
They always keep in contact with me. I get emails from them. I could go on the dashboard and check everything that's going on. They keep in touch with me. Basically, they don't just expectd us to call, they call me as well.
Reply from Freedom Debt Relief
Jun 03, 2020
Thank you, Zoranda, for taking the time to leave us a review! We're glad to hear that you are utilizing your Client Dashboard and we look forward to you becoming debt-free. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Vivian
Every time Ipaid and send them something, fi I had to call and check on something, they were always there to answer my question. They negotiate and get my bills down.
Reply from Freedom Debt Relief
Jun 03, 2020
Thank you, Vivian, for your wonderful feedback regarding your experience! Our team takes pride in providing world-class customer service to our clients and we look forward to assisting you further. If you have any questions, please give Client Services a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Robert
They're just like all the other companies. Their main concern is their bottom line. They do a pretty good job of keeping up by emails, text messaging. I'd say if anybody is losing sleep over paying their creditors to just go ahead while their credit is good.
Reply from Freedom Debt Relief
Jun 03, 2020
Thank you, Robert, for your amazing feedback! We want to make sure our clients see a reduction in their debt. If you need assistance, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Jack
They were very courteous and knoweldgeable. They've already settled one and they've got four more they're working on.
Reply from Freedom Debt Relief
Jun 03, 2020
Jack, thank you for taking the time to leave us a review! Congratulations on your first settlement! We look forward to your continued success and if you have questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Eugenia
Customer service is fantastic. They constantly keep me updated.They've helped me pay off some credit cards.
Reply from Freedom Debt Relief
Jun 03, 2020
Congratulations, Eugenia, on the progress you've made! It's an honor to be a part of your financial journey. We appreciate you speaking so highly about our communication efforts. Thank you for being the best part of Freedom Debt Relief!
Verified Customer
Lynn
I think they're doing a good job on making some progress on my bills. They always answer my questions on time and oftentimes will go a little further and answer queustions I hadn't thought of asking.
Reply from Freedom Debt Relief
Jun 03, 2020
Lynn, we appreciate you taking the time to leave us a review! Our team understands that resolving debt is not the easiest thing, and we do our best to make the process as simple as possible while providing genuine service. We're here for you every step along the way and if you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
William
They take care of any needs, questions, or concerns. I continually get emails notifying me about help with my account. So far we've been successful getting seettlement with every creditor.
Reply from Freedom Debt Relief
Jun 03, 2020
Our pleasure, William! We believe that keeping clients informed about their accounts contributes to their success in our program! It's also refreshing to hear how much you appreciate our communication efforts. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.
Verified Customer
Deborah
They're doing good. They keep me updated on the dashboard. I'd recommend them to anybody.
Reply from Freedom Debt Relief
Jun 03, 2020
We appreciate your feedback, Ms. Deborah! One of our top goals is to continuously communicate with our clients during the various stages of our program. Always feel free to contact Client Services with any questions or concerns regarding your account. Thank you for choosing Freedom Debt Relief. Here's to your debt-free future!
Verified Customer
Mary
They are very professional and I had no problems with them at all. Every time I talk to him, they answer my questions. They're beautiful people to work with. Very good and keeping in contact.
Reply from Freedom Debt Relief
Jun 03, 2020
Thank you, Mary, for your wonderful feedback regarding your experience! Our team takes pride in providing world-class customer service to our clients and we look forward to you becoming debt-free. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Rebecca
I feel good about going with FDR. They update me every month, sometimes more than once a month.
Reply from Freedom Debt Relief
Jun 03, 2020
Thank you, Rebecca. We understand that keeping our clients informed about their accounts greatly contributes to our clients' success! We appreciate you expressing your satisfaction in our efforts. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.
Verified Customer
Kim
They work with you any way you contact them and their customer service is always excellent. They're friendly and professional. They're service is very good and they're working on the pace that they said they would and we needed it.
Reply from Freedom Debt Relief
Jun 03, 2020
Thank you, Kim, for speaking so kindly about our program. Our advocates in Client Services strive to go above and beyond when servicing our clients. Hearing how pleased you are with our efforts is truly rewarding. We encourage you to log into your Client Dashboard to stay informed about the details of your account. Thank you for being the best part of Freedom Debt Relief!
Verified Customer
John William
They were user friendly and they always answer any question I have.They call me just to show me how I'm going.
Reply from Freedom Debt Relief
Jun 03, 2020
Hello, John! We really appreciate your comments in regards to your program. Our clients are our top priority and ensuring that you feel appreciated and respected is the main goal. Please reach out to Client Services at 800-655-6303 if you have any questions. Thank you for being a valued client of Freedom Debt Relief!
Verified Customer
Anonymous
As far as the people that work there, they are good, but I've had an issue and they keep telling me it's resolved and it was not resolved yet. It's not being paid off as fast as I would like.
Reply from Freedom Debt Relief
Jun 03, 2020
Thank you for taking the time to leave us a review. We would like to resolve any issues you are currently experiencing. Please provide us with your phone number or email address associated with your account so that we can reach out to you. Thank you for choosing Freedom Debt Relief!
Verified Customer
Judith
It was kind of scarey. It was a big step. They walked me through the whole way. Anytime I have talked to them right from the very beginning, they have been very accommodating and took time to explain everything. They've answered every question I've ever asked and have followed through and done things exactly. I have not been disappointed in anything they offer.
Reply from Freedom Debt Relief
Jun 03, 2020
Thank you for sharing, Judith. We agree, beginning a new venture in any area can create fear of the unknown. You should be very proud of yourself for taking the first step toward financial freedom. We appreciate the many compliments as well. Please continue to reach out to our Client Services team anytime assistance is needed. Thank you for being the best part of Freedom Debt Relief!
Verified Customer
Frank
If I have a settlement going on they quickly either email or text me right away. I'm very happy, very satisfied, with them.
Reply from Freedom Debt Relief
Jun 03, 2020
Thank you, Frank, for taking the time to leave us a review! We want our clients to be well informed of how the program works so that your program is as successful as possible. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Chase
They negotiated the best and the lowest payback for me. They are honest, full of integrity, and are always on top of it.
Reply from Freedom Debt Relief
Jun 03, 2020
Chase, thank you for taking the time to leave us such wonderful feedback! Our negotiations team works hard on reducing our clients' debt and we look forward to your continued success. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Carole
It's taking them an awfully long time to get around to making settlement agreements with some of my accounts. They usually get back to me when I call.
Reply from Freedom Debt Relief
Jun 03, 2020
Carole, thank you for your honest feedback. Rest assured our team constantly works hard on reducing your debts and we're always here for you. Please give us a call at 800-655-6303 with any questions or concerns you have. Thank you for being a valued client of Freedom Debt Relief!
Verified Customer
Anonymous
I unfortunately went through a hardship so I had to use them, but I'm glad I did because they are a very good company and they answer all my questions and they are doing everything that they said they're gonna do. They try and negotiate as low as they can and they work with you when it comes to payments. I have a client dashboard and whenever there's something that needs to be done, they'll send me an email saying to check in client dashboard. THey give me regular updates every couple of months with whatever's going on my account so they're helpful. The representatives are always professional and always working with you. You know whenver I need to speak to smoenoe, you know there's always someone available.
Reply from Freedom Debt Relief
Jun 03, 2020
Your feedback is absolutely amazing! We're sorry to hear a financial hardship is what led you to our program. However, we are grateful for the opportunity to assist! Our advocates in Client Services strive to provide a world-class experience for each of our clients. Great job utilizing the Client Dashboard to stay informed about the details of your account. We also appreciate you for speaking so highly about our level of professionalism and the knowledge of our Client Services team. It is an honor to accompany your financial journey. Thank you for choosing Freedom Debt Relief as your guide.
Verified Customer
Lisa
I've always had somebody call me back to answer my questions.
Reply from Freedom Debt Relief
Jun 03, 2020
Lisa, thank you for taking the time to leave us a review! We're glad to hear about your experience with our team and we look forward to you becoming debt-free. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Joseph
They are actually really working on helping us to get ourselves straightened out of trouble. They notifiy us immediately. Yesterday we had a settlement. They contacted us immediately and got permission to go ahead with making the settlement.
Reply from Freedom Debt Relief
Jun 03, 2020
Congratulations, Joseph, on the new settlement! You're one step closer to financial freedom. We appreciate you for sharing how you've benefited from our program. It's also great knowing you appreciate our efforts to communicate with you regularly. An educated client is a successful client! Thank you for choosing Freedom Debt Relief to reach your financial goals.
Verified Customer
Anonymous
Sometimes it's hard to know exactly what it is they need to get or if they've gotten everything. Sometimes they ask for something on the website that I've already given them and I don't know why. They are working on my debt and doing the best.
Reply from Freedom Debt Relief
Jun 03, 2020
We appreciate you taking the time to leave us a review. Thank you for keeping us up to date on the information needed. If you need any assistance, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Susie
They've been easy to work with. They contact me through email. They're good and easy to work with and explain everything.
Reply from Freedom Debt Relief
Jun 03, 2020
Hello, Susie! We appreciate you taking the time to leave us a review. Our team will continue to keep you updated throughout the process so that you can become debt-free. Please reach out to Client Services at 800-655-6303 if you need assistance. Thank you for being a valued client of Freedom Debt Relief!
Cheryl S
They were easy to set up a debt relief program that I could afford in a timely manner and in no time at all they settled a debt that was referred to an attorney for collection!
Reply from Freedom Debt Relief
Jun 03, 2020
All great news, Ms. Cheryl. Our top priority is to ease the concerns you have regarding your finances. Simplifying our enrollment process is part of the plan! The greatest reward is knowing the calculated deposit amount is affordable. Affordability plays an important role when it comes to the success of our clients. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.
Joseph Gray
Great customer service and easy to follow instructions. From the moment I first called the process has been very simple and made everything very stress free.
Reply from Freedom Debt Relief
Jun 03, 2020
We're always happy to help, Joseph. One of our top goals is to ease the financial concerns of our clients. We are glad to hear you now have peace of mind since enrolling with us. Your Client Dashboard is a resourceful way to monitor your progress. Thank you for choosing Freedom Debt Relief. Here's to your financial freedom!
Debbie Traylor
Fine still waiting to here about settlement
Reply from Freedom Debt Relief
Jun 02, 2020
Hello, Debbie! We appreciate you taking the time to leave us a review. Rest assured you are in good hands and we're working hard to obtain great settlements on your accounts. We want to make sure we're not just settling your debt but also being able to reduce your debt. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Kathryn L
They always work with me and try to help me. They work on trying to solve my problems.
Reply from Freedom Debt Relief
Jun 02, 2020
Greetings, Kathryn! We are pleased to hear about your success within our program. We work very hard to ensure our clients are able to receive not only debt relief, but also stress relief, as we want the program to feel easy for everyone. If you need assistance, please reach out to us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Andrea
There was a time I needed help and they made sure I understood everything. They send information to your client dashboard. Overall, it's a great experience. They're dedicated to helping you and make sure you know what's going on with your account and telling you the b est thing to do and how to move forward.
Reply from Freedom Debt Relief
Jun 02, 2020
Andrea, thank you for such amazing feedback regarding your experience! We're glad to hear that you are utilizing your Client Dashboard. Please give us a call at 800-655-6303 if you have any questions. Thank you for choosing Freedom Debt Relief!
Verified Customer
Fernando
I feel really relieved that someone is taking care of my accounts. They give me info on what's going on with my accounts.
Reply from Freedom Debt Relief
Jul 13, 2020
We really appreciate your comments in regards to your debt relief program, Fernando. We understand that many of our clients need assurance about the progress of the program. Thank you for using the many platforms that assist to communicate your program progress. If you have any questions please call 800-655-6303. Thank you for choosing Freedom Debt Relief.
Verified Customer
Joseph
They are professional and keep me updated frequently.
Reply from Freedom Debt Relief
Jun 02, 2020
Thank you, Joseph, for taking the time to leave us a review! Our team prioritizes making sure our clients feel respected and we look forward to you becoming debt-free. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
George
They are very helpful. Every time yo ucall them and have questions, they answer them.
Reply from Freedom Debt Relief
Jun 02, 2020
Hello, George! We appreciate you taking the time to leave us a review! Our team is here to support you every step along the way and we look forward to you becoming debt-free. If you need assistance, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Gene
They know what they're doing to get the job done. I'm just totally satsified with competency.
Reply from Freedom Debt Relief
Jun 02, 2020
Gene, it's great to hear such amazing feedback! Our team takes pride in providing world-class customer service to our clients and if you have any questions, feel free to contact Client Services at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Milton
I think I made a good decision. I was kind of skeptical, but then it seemed like a good thing to do. They are very good at what they've done and they keep everything accurate and me informed. They're very helpful and every time I call them, they have an answer to all of my questions.
Reply from Freedom Debt Relief
Jun 02, 2020
Milton, we appreciate you taking the time to leave us a review! We're glad to hear about your experience with our team and we're here for you every step along the way. If you need assistance, please give us a call at 800-655-6303. Thank you for being a valued client of Freedom Debt Relief!
Verified Customer
William
They've helped me get out of debt in a timely manner. They explain things thoroughly and help the process along easily. I would definitely recommend it. It takes a while to get out of debt for anyone, but if you're wanting to get out of it, they're a good company to go with.
Reply from Freedom Debt Relief
Jun 02, 2020
Thank you, William, for your amazing feedback regarding your experience! We work very hard to ensure our clients are able to receive not only debt relief but also stress relief, as we want the program to feel easy for everyone. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Marie
Their service is very good. They always keep me updated. They always answer the question.
Reply from Freedom Debt Relief
Jun 02, 2020
Thank you, Marie, for your wonderful feedback! We want our clients to feel comfortable being in our program, and we're glad to hear you have been informed of how the program works so that you can be at ease during this process. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Vern
Every time I've called with a question, they're more than willing to help me. Everybody I've talked to was really knowledgable and have taken the time to explain everything really well. Before they hang up they always ask me if they've answered everything. Customer service is just great. They've kept me updated all the time and I wa surprised how fast.
Reply from Freedom Debt Relief
Jun 02, 2020
Greetings, Vern! Thank you for taking the time to leave us a review! Our team takes pride in providing world-class customer service to our clients and we look forward to assisting you further. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Meredith
I'm not getting calls from creditors. They keep me updated. I'm satisfied with the service.
Reply from Freedom Debt Relief
Jun 02, 2020
Merdith, thank you for taking the time to leave us a review! We're glad to hear about your experience and we look forward to your bright financial future. If you have any questions, please give us a call at 800-655-6303. Thank you for choosing Freedom Debt Relief!