- Freedom Debt Relief
Freedom Debt Relief
check_circle VerifiedFreedom Debt Relief, a subsidiary of Freedom Financial Network, has resolved billions in debt since its founding in 2002.
The company has considerable industry experience and high client satisfaction ratings.
With all the major industry accreditations, Freedom Debt Relief is a great option for many consumers. Its minimum debt requirement is $7,500. Freedom Debt Relief accepts clients dealing with financial hardship that meet this threshold and clients that can make regular payments to an account to pay for settlements. Freedom Debt Relief employs professional debt experts to negotiate and settle debt for those suffering financial hardship.
The company offers a debt settlement program that involves negotiating with creditors to lower total debt owed and is available in 40 states.
On average, Freedom Debt Relief charges 22 percent of your total enrolled debt, which means the cost varies depending on your financial situation. To settle a $20,000 debt, it will cost around $4,000.
View Freedom Debt Relief reviews below.
The Good
- Excellent Settlement Program and Debt Relief Services
- Experience and Accreditations
- Great Freedom Debt Relief Reviews
- Online Dashboard
- No Fees Charged Until After Debt is Settled
Excellent Settlement Program and Debt Relief Services
Freedom Debt Relief has several great advantages to its debt settlement services including:
- Low minimum of $7,500 in debt to begin debt settlement
- Costs between 15 and 25 percent of the total unsecured debt
- Free consultation with a Certified Debt Consultant
Freedom Debt Relief offers a free consultation with a highly trained, IAPDA-certified debt consultant when a consumer decides to enlist the company's debt settlement services.
Experience and Accreditations
As an accredited debt relief company, Freedom Debt Relief (FDR) has over 17 years of experience in the debt settlement industry. It has settled over two million accounts since its founding and regularly settles over 50,000 accounts monthly.
Freedom Debt Relief has years of experience standing between the creditor and the client. Freedom will work to obtain settlements that resolve credit card debt (or any type of unsecured debt).
FDR will walk clients through the debt settlement process: first, customers will voluntarily choose to stop making monthly payments to lenders. Instead, clients will elect to make a monthly deposit into a separate special purpose account to save money to pay for the settlements once negotiated. Freedom Debt Relief will then work to negotiate a settlement on behalf of its clients.
Unfortunately, this settlement process will affect your credit score. If you miss any minimum payments on your credit card or other debt, this will decrease your credit score. It's smart to have a plan for boosting your credit score before you start the debt settlement process.
If you choose a debt settlement plan to resolve your debts, the debts you settle are marked as "settled" on your credit report.
While there are some risks to debt settlement, this process allows you to settle debts, avoid bankruptcy, and become debt-free.
Great Freedom Debt Relief Reviews
Most Freedom Debt reviews on Best Company are positive. They commend FDR for having good customer service, explaining debt management, and keeping them updated on where they are at in the debt settlement program.
Clients drowning in high amounts of unsecured debt (credit card debt, personal loans, medical debt, student loan debt) usually find that the company can save a large percentage of what they owe.
Despite the debt settlement program's tendency to negatively affect credit scores, clients with mountains of credit card debt find it extremely helpful for debt reduction. It's also important for people to know that forgiven debt is considered taxable income, so you may owe more in taxes when using debt settlement services.
Online Dashboard
One feature that sets FDR apart from the rest is a unique and intuitive online dashboard to track clients' pace throughout the program. This helps people to actually see their progress while settling their debts. It also offers education to help clients improve their financial knowledge.
Not many debt settlement companies in the industry offer such helpful tools.
No Fees Charged Until After Debt is Settled
As opposed to a debt consolidation company which consolidates all of a customer's debt into one consolidation loan and one monthly payment, debtors approach Freedom Debt Relief as a last resort in order to escape high amounts of debt and avoid declaring bankruptcy.
Freedom Debt Relief doesn't charge any fees until after debt is settled with creditors. This practic is standard for the industry. Debt Relief companies, like National Debt Relief and Pacific Debt, also do not have upfront fees.
Upon enrollment, customers will open an FDIC-insured bank account that the client controls. Clients will put all of their money that would have gone toward paying their debt into this bank account instead. This is the main reason why this program hurts your credit score more than debt consolidation.
Next, FDR or its representatives or agents will negotiate with your creditors to settle on debt to pay.
Freedom Debt Relief makes money by charging fees on the enrolled debt amount. Its average fees are a bit high (around 22 percent fees on enrolled debt), but its services are thorough.
The company's ability to help clients find an easier road to financial freedom and paying off debt is highly valuable.
The Bad
- Freedom Debt Relief Cost
- Limited Availability
- Complaints
- Consumer Financial Protection Bureau Lawsuit
Freedom Debt Relief Cost
One concern with Freedom Debt Relief is their price. On average, Freedom Debt Relief charges $4,000 to settle $20,000 in debt (22 percent of total debt). If Freedom Debt Relief cuts your debt in half, you would end up paying $14,000 instead of $20,000.
Users are charged an average of 22 percent of their total debt to use FDR. While this number is in line with their competitors, it is only an average. Customers could end up paying more or less than this to use FDR. FDR’s prices range between 15 and 25 percent. The rates vary depending on the state the client lives in.
Current national debt relief trends indicate that debt settlement companies tend to charge a percentage of enrolled debt as opposed to saved debt. This means that the more total debt you have, the more debt settlement companies will charge you.
Although working with a debt settlement company still saves you from paying thousands of dollars to creditors, it's better to work with companies that charge a percentage of saved debt rather than enrolled debt.
So exactly how much will Freedom Debt Relief cost you? It will cost you around 22 percent of your total enrolled debt, but customers will have to have a consultation to get an accurate estimate. The fee is competitive for the industry. The fee is assessed when a successful settlement is reached.
However, Freedom Debt Relief’s services are high quality and make it easier to make your way to being debt-free.
Limited Availability
Freedom Debt Relief offers debt settlement programs in only 40 states. If Freedom Debt Relief does not offer services in your state, you'll have to consider other debt settlement companies.
Most debt settlement companies have a minimum debt requirement to ensure a payout. A debt settlement company that charges by saved debt will not run into this problem as much.
Freedom Debt Relief requires a minimum debt amount of $7,500 (the amount of which is charged fees between 15 and 25 percent). While this threshold is low compared to other debt settlement companies, it does rule out people struggling with lower debt amounts.
An additional limitation with Freedom Debt Relief is that the company only works with debtors with unsecured debt. Freedom Debt Relief is not an option for those struggling with secured debt.
Complaints
While most of the Freedom Debt Relief reviews are positive, there are still several people who have complaints about Freedom Debt Relief. The two main complaints clients seem to have are the following:
- Debt settlement takes too long or isn't as effective as people hoped
- FDR charges too much for their services, sometimes costing consumers up to 25 percent of their total enrolled debt
These complaints are fairly common within the debt settlement industry. It’s important for clients to be fully informed about what debt settlement is and how it works. Potential clients should use the free consultation to learn more about the time it takes to reach a settlement and specific price information.
Consumer Financial Protection Bureau Lawsuit
In 2019, the Consumer Financial Protection Bureau and Freedom Debt Relief reached an agreement that FDR would:
- Make it clear that in some cases FDR may not be able to negotiate a debt if the creditor is unwilling to negotiate
- Let consumers know that, in some cases, the creditor will only negotiate if the client is also directly involved in the negotiations, and that the consumer has the right to refuse to participate in the negotiations and can remove the debt from their program without penalty
- Make it clearer to consumers under what circumstances they will be charged a fee
- Stop charging fees on all accounts where the settlement amount was not reduced, or where the creditor wrote off the debt on their own
- Make it clearer to consumers that, if they end their program early, any money left in their program savings account belongs to them, minus any funds earned by the company according to legal statues
- Pay restitution money to injured consumers
- Pay a civil penalty
It's a good idea for potential clients to do some research on the process, consumers' rights, and industry standards for settlement companies before setting up a free consultation with a debt settlement service. It's also recommended to read recent customer reviews to get a better sense of Freedom Debt Relief's commitment to clients and how good its settlement services are.
The Bottom Line
Freedom Debt Relief offers several outstanding features for anyone looking to settle their debts: all major industry accreditations, ample debt settlement experience, thoughtful and experienced debt consultants, negotiation with each creditor, and more. The company's 15 to 25 percent fees are pretty standard in comparison to other debt settlement companies (like National Debt Relief).
While people interested in other debt resolution methods, like credit counseling, a debt management plan or debt consolidation loan, will need to consider other companies, Freedom Debt Relief is a good option for those seeking a debt settlement program.
FDR's debt negotiation experience is worth the money. Freedom Debt Relief customer reviews relate that the company has saved them thousands of dollars by negotiating with their creditors. If you're looking to settle your debt through debt negotiation, we highly recommend using Freedom Debt Relief if you receive a reasonable quote from them during your free consultation.
Freedom Debt Relief Frequently Asked Questions
What is Freedom Debt Relief?
Freedom Debt Relief is a debt settlement company. We offer a debt settlement program that helps you get out of debt faster and for less. With over 15 years of experience working to reduce our clients’ debt, we have resolved over $10 billion in debt since 2002.
How does the Freedom Debt Relief program work?
After signing up for Freedom Debt Relief, you make monthly deposits into an FDIC-insured bank account that you own and control. Once enough money has built up into this account, negotiations occur towards resolving each of your debts one by one. Once a settlement offer is obtained, we present the offer for you to sign off on. If you agree to the terms, the funds in your FDIC-insured account are used to pay the creditor. This is also when we collect our fee. Once the creditor has been paid according to the settlement agreement, the remainder of the debt is written off. We repeat this process with all of your debts until you no longer owe anything on your enrolled debts.
How does Freedom Debt Relief affect your credit?
Freedom Debt Relief could negatively impact your credit as your creditors are not being paid every month. As such, they will report your missed payments to the credit bureaus, which negatively impacts your score. If you are already behind on payments, however, your credit is already negatively affected, so you should take that into consideration.
How much does Freedom Debt Relief cost?
Our fee ranges from 15%-25% of the debt, depending on the state you live in, how much you owe, and other factors. Under no circumstances, however, will you pay us our fee in advance of a settlement on a debt.
What kind of debt does Freedom Debt Relief work with?
Debt from credit cards, medical bills, department store cards, and many other types of unsecured debt could qualify for Freedom Debt Relief. However, secured debt that involves collateral, including auto loans, mortgages, and federal student loans, do not qualify.
What happens if a creditor tries to sue me during settlement?
Since you’ve stopped making payments to your creditors, there’s a chance that they may sue you in an attempt to collect what you owe them. Freedom Debt Relief makes available to its clients an optional subscription to a legal network of lawyers, which could help in these instances where you get sued.
Is forgiven debt taxable?
According to the IRS, a forgiven debt is considered taxable income. At the end of the year, they will expect taxes to be paid on any settled debt. However, IRS Form 982, Reduction of Tax Attributes Due to Discharge of Indebtedness, may exempt you from this tax. To learn how forgiven debt could affect your taxes, talk to a tax professional.
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Freedom Debt Relief
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $100. Yes, it’s really that simple.
Learn MoreUser Reviews
Star Rating
13,616 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Diane
Reputable and honest, they’ve been very good. I think they are great. We were a little nervous going into the program but we have high hopes now.
Reply from Freedom Debt Relief
Nov 18, 2020
Diane, thank you for the kind review. Like you many people before you have been satisfied with the results and individual care we have for our clients. We are here every step of the and look forward to the coming success. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Early
If you’re in debt over your head, freedom debt relief is wonderful. I think they have handled it very well. I was struggling and I saw their advertisement and I am happy I contacted them because it works wonderfully for me. I am almost halfway through my contact and I am very satisfied. They get back to me every time I contact them immediately. I get emails regularly. I feel good about the speed they have negotiated my debt.
Reply from Freedom Debt Relief
Nov 18, 2020
We really appreciate your comments in regards to your debt relief program. We strive to get the best settlements to help you save money and time. We care for our client's well-being and awareness of their program progress. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Anonymous
Wanted to get our finances under control and every step of the process, they let me know what was going and gave me all the information I need. I feel more comfortable.
Reply from Freedom Debt Relief
Nov 18, 2020
It is rewarding to hear such great feedback about our Client Services team. We listen to our client's financial background and we develop options to help resolve their debt. Our years of experience allow us to make this process easy and understandable.
Verified Customer
Anonymous
Satisfied with freedom debt relief. They’ve taken care of three out of five settlements. It is a pretty good deal. They’ve been good to me. I haven’t had any problems with them so far. I am satisfied with the way they’ve done it.
Reply from Freedom Debt Relief
Nov 18, 2020
We are over the moon to receive such stunning feedback! We fight very hard to provide great settlement to help you save money and time. We continue to improve our services so that we can enhance our client's experience. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Christina
The process was very easy. I needed it to consolidate debt. It has been excellent so far. I feel good.
Reply from Freedom Debt Relief
Nov 18, 2020
We appreciate you sharing with us today, Christina. Our Debt Relief Program helps reduce your monthly cost and allows us to negotiate your debt to save you money and time. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Lacountysfinest
I am on my last settlement account with freedom debt relief. After being with this company for three years and knowing what I know now I wouldn't recommend them to anyone. I ended up paying more in the long run with them than I saved by using them. It would have saved me money to do everything on my own. Don't waste your time. One of my accounts that they saved for last was the largest account I owed on and collected over $10,000 in interest and fees. The extra amount that built up on that account surpassed how much I "saved" on all the other accounts. Really disappointed
Reply from Freedom Debt Relief
Nov 18, 2020
We're disappointed to hear how dissatisfied you are with your savings when using our service. We offer a proven solution at an affordable monthly cost that helps our clients pay down their entire debt; principal, fees, interest, and all. However, we hear your concern and would like an opportunity to review your account in detail. An account specialist will be reaching out to you shortly concerning the matter. Thank you for choosing Freedom Debt Relief.
Verified Customer
JudyJenkins
One disappointment one of the bills I have been sued for . I can not understand how that happened
Reply from Freedom Debt Relief
Nov 17, 2020
Hello, Judy! We're so sorry to hear this has happened. We would be more than happy to discuss this with you. Please provide us with your contact information so that a member of our team can reach out to you. Thank you for being a valued client of Freedom Debt Relief!
Verified Customer
Scotty
Great customer service. Quick response to questions
Reply from Freedom Debt Relief
Nov 18, 2020
We really appreciate your comments in regards to your debt relief program, Scotty. We are here 7 days a week. We have many resources we utilize to communicate with our clients. We have flexibility throughout the day to address our client's busy schedules. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
John
Excellent; listen to my needs and develops an easy to understand program
Reply from Freedom Debt Relief
Nov 18, 2020
Thank you for your thoughtful review, John. Our years of experience have allowed us to make this process easy and understandable. We practice quality customer care and provide for the needs of our clients. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Donna
FDR has helped me successfully pay off my debt in an affordable way while still maintaining my credit score.
Reply from Freedom Debt Relief
Nov 17, 2020
Excellent feedback, Ms. Donna! We are thrilled to be considered your financial solution to debt-relief. If any questions come up along the way, Client Services is available 7 days a week and can be reached by calling (800) 655-6303 or via email at [email protected] Thank you for choosing Freedom Debt Relief.
Verified Customer
Kenneth E. Erb
Taken a burden off our hearts, knowing our debts are being taken care of.
Reply from Freedom Debt Relief
Nov 18, 2020
Thank you for taking the time to share with us, Kenneth. We all have been there one time or another. We share those common experiences and make sure this is a safe place for our clients. We strive for quality customer care and are here every step of the way. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
George Crawford
Dates of graduation change, investigate and ask a lot of questions
Reply from Freedom Debt Relief
Nov 18, 2020
We appreciate you sharing with us today, George. Generally, the graduation date will vary until all accounts are fully resolved. At that point, it can be determined when you would graduate. However, if you made an additional deposit that could potentially accelerate your graduation date. If you have questions about this please call 800-655-6303. Thank you for choosing Freedom Debt Relief.
Verified Customer
Lorna
They are very helpful and I am glad I signed up to have them help me with my debts
Reply from Freedom Debt Relief
Nov 18, 2020
We really appreciate your comments in regards to your program, Lorna. We are thrilled you have taken the first step to resolve your debt. We can't wait to get this journey started and completed. We look forward to your coming success. If you have any questions please call 800-655-6303. Thank you for choosing Freedom Debt Relief.
Verified Customer
Esteban Gonzalez
I think their understanding you are in this for reason beyond your control and their ability to cope with your emotional despair and arrange a protected personalized payment plan that fits your needs and is flexible enough to accommodate for new occurrences. FDR is the total opposite of the unscrupulous debt collectors.collectors.
Reply from Freedom Debt Relief
Nov 18, 2020
Amazing feedback, Esteban! We strive to assist our client's needs and find options to help resolve their debt. Thank you for taking the first step to resolve your debt with us. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Cindy Hollenbeck
I've been very happy with the entire experience. Great customer service.
Reply from Freedom Debt Relief
Nov 18, 2020
Cindy, we are over the moon to receive such stunning feedback! We continue to get better and improve. Our world is changing and we want to serve our client's every need. We thank you for choosing Freedom Debt Relief. If you have any questions please call 800-655-6303.
Verified Customer
DAVOD
Excellent service and professionalism.. Meeting my debt issue and keeping me informed
Reply from Freedom Debt Relief
Nov 18, 2020
Thank you for taking the time to share with us, Davod. We strive to provide quality customer care. We are here every step of the way. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Frank
Good service-set up was smooth and the 4 years went by quickly and was refunded money that was not used
Reply from Freedom Debt Relief
Nov 17, 2020
Congratulations, Frank! We appreciate you taking the time to share this with us today. It is truly amazing to hear how pleased you are with our service efforts. We are thrilled to be considered your financial solution to debt-relief. Keep up the excellent work, and thank you for choosing Freedom Debt Relief.
Verified Customer
Linda Lowrie
It's been pretty good it has it's pros and cons , goof thing to do if you are bhind on credit cards and stops them from calling you all the time begging and threats over the phone
Reply from Freedom Debt Relief
Nov 18, 2020
Amazing feedback, Linda! We are thrilled you have taken the first step to resolve your debt. We are here to fight for each settlement to help you save money and time. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Elizabeth Howe
Good to work with. Very knowledgeable people.
Reply from Freedom Debt Relief
Nov 18, 2020
It is rewarding to hear such great feedback about our Client Services team, Elizabeth. We strive to find options that can truly make a difference in your life. We are here every step of the way. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Armando Nava
They are very helpful and explain things.
Reply from Freedom Debt Relief
Nov 17, 2020
We're glad to hear you feel well supported by our Client Services team, Armando. Our goal is to make sure we support our clients every step toward a debt-free future. We also take every opportunity to get better in how we serve our clients. Please let us know how we can continue supporting your financial needs! Thank you for choosing Freedom Debt Relief.
Debbie Baldwin
This company has been very pleasant and helpful to work with...I'm glad they were my choice when searching for help with my debt
Reply from Freedom Debt Relief
Nov 17, 2020
It has been our pleasure, Ms. Baldwin, to provide a service that leads you to a brighter financial future. We appreciate you taking the time to share this with us today. Remember to log into your Client Dashboard for any important communications regarding your account. Thank you for being the best part of Freedom Debt Relief!
Scott DeBerg
From day one, I have experienced nothing other than top-notch service, and courteous attention, from everyone I have talked with at Freedom Debt Relief. Being buried under credit debt, I finally have relief from my anxiety in that part of my life. We’re still working on it, but we’ll get there!
Reply from Freedom Debt Relief
Nov 17, 2020
You absolutely will, Mr. DeBerg! Thank you for the opportunity to serve your financial needs. It is our pleasure to provide a service that leads you to a brighter financial future. Please let us know how we can continue supporting the journey! Thank you for choosing Freedom Debt Relief.
TONY WHITAKER
I am well pleased with what FDR has done so far. They even got one debt settled for half the debt. I do not think you will find anyone that will work harder to get a good settlement for you.
Reply from Freedom Debt Relief
Nov 17, 2020
Congratulations on an amazing settlement, Tony! We cannot thank you enough for sharing your positive experiences with us! It is truly amazing to hear how pleased you are with our service efforts. Keep up the excellent work, and thank you for choosing Freedom Debt Relief.
Janice M Howard
I liked how I was put at ease. Everything was explained so I could understand it. A great weight was taken off my shoulders that day. I was pleased to see that my first payment went so smoothly. Thank you for helping me out. Janice M Howard
Reply from Freedom Debt Relief
Nov 17, 2020
We appreciate you taking the time, Ms. Howard, to share this with us today. It's rewarding when clients share how they've benefited from using our service. Our top goal is to make sure we support our clients every step toward a debt-free future. Thank you for being the best part of Freedom Debt Relief!
Audrey Lyons
Their willingness to work with you. Even if you have trouble making your monthly payment they work with you.
Reply from Freedom Debt Relief
Nov 17, 2020
Thank you, Audrey, for the confident feedback! Our top goal is to make sure we support our clients every step toward a debt-free future. Remember to log into your Client Dashboard for any important communications regarding your account. Thank you for being the best part of Freedom Debt Relief!
M
Having my father diagnosed with cancer and no insurance put me in a ugly situation. I stopped paying my cards so I was able to help him. Receiving all those calls and threaten me with law sues was not helping my stressful situation. Freedom explained to me the whole process and to be honest I had my doubts because I knew it will take a little while for my credit score to get better. But I was able to sleep at night with out worries and able to focus on my father only. Now I'm just happy to see my debt getting low and my credit score getting high. Thank you Freedom!
Reply from Freedom Debt Relief
Nov 12, 2020
Thank you for the kind review. We are thrilled you have taken the first step to resolve your debt. But more importantly, you can feel the relief in some of your life circumstances. We wish your father a speedy recovery and look forward to assisting you in the coming future. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Janet Leon
Everyone is very friendly and they explain the process thoroughly.
Reply from Freedom Debt Relief
Nov 13, 2020
Thank you for taking the time to share with us, Janet. We strive to provide quality customer care. We are here every step of the way and won't give up till we the answers. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Mara
Customer service has been excellent! They make everything so easy!
Reply from Freedom Debt Relief
Nov 13, 2020
Mara, thank you for the kind review. We are thrilled to have you part of our service. We look forward to the coming success Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
randall822
Needed to delay my normal payment because of a Bank change to a different one
Reply from Freedom Debt Relief
Nov 13, 2020
Hello, thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
Amy Harvey
Your Company has been great! Most of my debit has been settled. Your representative are great when you call with a question they are helpful and courteous. I love that I can go on line check what is going on and when 1st of year hits I can go in and pay extra ifI get a tax refund. . Freedom debit relief was the best thing I ever did. Thanks Amy
Reply from Freedom Debt Relief
Nov 12, 2020
Hello Amy, thank you for the kind review. We are thrilled you have taken the first step to resolve your debt and you are almost complete. We are here every step of the way. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
janet M Thorbourne
I had the occasion to speak to two of your customer service reps. One Sonya and the other was Naomi, I believe. I have never met two people who were calm, efficient, and knowledgeable, unlike the one I got in the chat room. Totally misinformed me and then had the nerve to end the conversation. Because I took to long to answer. I spent three different days speaking with your reps. Those two that I have mentioned, should be commended, and made aware of how they helped me maneuver through the matters of finance, with understanding patience and from what I could determine caring about how the customer felt and insuring they were satisfied and understood . The first two conversation were about the same thing which I included in the chat, which was useless. The third was about a response to an email,that I did not understand. Please commend those ladies for me, and I hope that are recognized accordingly for their kindness and mostly for giving the correct information along with patience. Thank you, Thorbourne, Janet M
Reply from Freedom Debt Relief
Nov 12, 2020
Thank you for your thoughtful review, Janet. We are thrilled that we made a wrong and turn it right. We are excited to see your progress as your debts get resolved. We will be reaching out to Sonya and Naomi. Please be assure we are working on the situation to improve our client experience while chatting with us online. Thank you for choosing Freedom Debt Relief. If you have any questions please call 800-655-6303.
brenda L david
Client Service people are caring, willing and quick to assist all the time, resolves problems and questions accurately and quickly. Everybody makes you feel that they are there to help you and make your worries go away. I rate everyone with a 10!
Reply from Freedom Debt Relief
Nov 12, 2020
It is rewarding to hear such great feedback about our Client Services team, Brenda. We are here ready to address any concern the comes your way. We are available 7 days a week and we have many resources that can help you keep track of your progress. We look forward to your coming success. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Martin Dumont
I wa 59 and realized I may never pay off these debts so I can have spare cash. Freedom Debt Relief took care of six of my accounts. Calls from bill collectors never came although may credit score did drop dramatically. Now I have five debts payed and the sixth has been negotiated at 53% of the original debt!! My credit score has recovered to almost 670 and will be 700 by time the final bill is paid. In a matter of four years I'll have bills paid off that I thought may be with me for the rest of my life.
Reply from Freedom Debt Relief
Nov 12, 2020
Amazing feedback, Martin. We are so thrilled to see the time well spent. You have resolved your debt and are seeing an improvement in your credit. Thank you for allowing Freedom Debt Relief to be part of your financial journey. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Maureen Gorton
They are upfront about everything and make things so simple. Thank you for helping me.
Reply from Freedom Debt Relief
Nov 12, 2020
We appreciate you sharing with us today, Maureen. Our years of experience allow us to make these processes easy and understandable. We are here every step of the way and look forward to your coming success.
DEE A EDMONDS
Customer service. Inability to change deposit amount amount permanently. Unfortunately due to medical expenses etc our net monthly income has gone down with no end insight. They have allowed us on a monthly basis to reduce the monthly deposit which I appreciate.
Reply from Freedom Debt Relief
Nov 11, 2020
Thank you, Dee, for taking the time to leave us a review! We're glad we're able to assist you during these tough times and we're always here for you. If you have any questions, please call us at 800-655-6303. Thank you for being a valued client of Freedom Debt Relief!
Verified Customer
Florinda Holguin
The experience, that I received going through this program is a detail description of what's to follow.
Reply from Freedom Debt Relief
Nov 11, 2020
Florinda, thank you for taking the time to leave us a review! We're glad to be able to afford you with an affordable debt-relief option and we're always here for you. If you have any questions, please call us at 800-655-6303. Thank you for choosing Freedom Debt Relief!
Verified Customer
Linda ludwig
Very knowledgeable and very polite on the phone
Reply from Freedom Debt Relief
Nov 10, 2020
Thank you for your thoughtful review, Linda. We stay up to date with current events and you have the same access on your Dashboard if you want to determine your progress. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Joe Reyes
It's been amazing and easy. I referred my wife to freedom and now both me and her are clients.
Reply from Freedom Debt Relief
Nov 10, 2020
We really appreciate your comments in regards to your debt relief program, Joe. We have years of practice that allow us to address your concerns very effectively. We strive to provide quality customer care. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Verified Customer
Georgie
We got it done in less time than we thought.
Reply from Freedom Debt Relief
Nov 10, 2020
Amazing feedback, Georgie! We fight hard for your settlement's to help you save money and time. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Verified Customer
Jose Pena
Berry good and berry professional and good customer services
Reply from Freedom Debt Relief
Nov 10, 2020
It is rewarding to hear such great feedback about our Client Services team, Jose. We strive to make each interaction easy and understandable. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Mary Seibert
All excellent and good. Everyone I speak with his kind and informative!!! I feel the support from everyone in my anxiety as I try to await resolution to my debts.
Reply from Freedom Debt Relief
Nov 10, 2020
Thank you for taking the time to share with us, Mary. We care for our clients and provide current information about the program. We are here 7 days a week anxious to address any need that arises. We look forward to your coming success. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Linda Lisney
what I like about your company is....your people are knowledgeable about the program, it lifted a lot of stress off our shoulders, she was eager to help and very patient. The program is easy to do and we feel like it will help us to get and stay on track.
Reply from Freedom Debt Relief
Nov 10, 2020
We appreciate you sharing with us today, Linda. We are strive to provide quality customer care in each interaction. We are here every step of the way and are thrilled to be part of this journey. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
William Quirein
A fairly good company to work with. Aside from letting the program run on auto-pilot I would recommend staying on top of them. They did make a few mistakes which we had to correct.
Reply from Freedom Debt Relief
Nov 10, 2020
William, thank you for the kind review. We apologize if mistakes are made. You can rest assured that we will do our best to build better communication between us and our clients. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
Veronica
Many of my debts were held until the debts were increased so much, that afterward after they claim debt relief on a debts, with their fees counted in, you end up paying more. Plus the companies that you end up negotiated send you a 1099 for debt cancellation and you owe taxes like income. I was asked time and time again to get one of their associated “loans”! I ended up selling my home and giving them an extra 10k to excelerate the program. The money sits there, not getting any interest instead of my bank. They also charge you a fee to send a check of $10. Each time they mail a check. Funny they were doing this for a $14. Monthly debt for 8 months. Beware! I still have two debts that have not resolved and the cash is there to pay them in full. They just want their fees!
Reply from Freedom Debt Relief
Nov 09, 2020
Veronica, thank you for bringing this to our attention. We would like an opportunity to discuss the mentioned concerns with you. One of our experienced team members will be reaching out to you shortly. We truly appreciate your review.
Donna Firestone
Freedom Debt relief has helped me in so many ways. That walk u thru everything, confidence, to keep going, I am so glad I found them. Thank you Donna
Reply from Freedom Debt Relief
Nov 09, 2020
Donna, thank you for the kind review. We strive to provide quality customer care each step of the way. We address concerns and provide solutions to encourage throughout the program. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Shari
I think that this company is very knowledgeable and is really there to help me out.
Reply from Freedom Debt Relief
Nov 09, 2020
Thank you for taking the time to share with us, Shari. We are thrilled you had taken the first step to resolve your debt. We stay current with your progress and communicate these details online on the Client Dashboard. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Amy Gomillion
The employees have always been extremely helpful. October of 2021, I will be debt free! I was so scared when I started the whole process, but Freedom Debt Relief has helped in every step along the way. Having Freedom Debt negotiate with the credit card companies was awesome. Freedom Debt saved me thousands of dollars through their negotiations with the credit card companies. Even though I was taxed on debt forgiveness, it was worth it. If you qualify, Freedom Debt will help you avoid the income tax too. I am so excited that I'm going to be debt free! It's like being given another chance to do things right this time.
Reply from Freedom Debt Relief
Nov 09, 2020
We appreciate you sharing with us today, Amy. We are thrilled you have taken the first step to resolve your debt. We seek to assist our clients always and strive to help save money and time. If you have any questions, just give us a call at 800-655-6303. Our Customer Service Representatives are ready to help. Thank you for letting Freedom Debt Relief be your partner on your journey to a debt-free future.
william mcclure
It has been seamless and flawless! I cant think of anything that has gone wrong. I dont know what I would have done without you guys!
Reply from Freedom Debt Relief
Nov 07, 2020
Thank you for your thoughtful review, William. We are thrilled you have taken the first step to resolve your debt. We will be there every step of the way. Keep up the great work and please reach out to us anytime you have questions about your program! You can contact our Client Services team seven days a week by calling (800) 655-6303 or email [email protected] Thank you for choosing Freedom Debt Relief!
Max Chavez
This is a very very good company that has taken care of everything from the start I did a lot of research before I signed up for the program but this one seem like the way to go and since start they have taken care of everything very professionally and I recommend the program to anybody who wants to be debt free!!
Reply from Freedom Debt Relief
Nov 06, 2020
Thank you for taking the time to share with us, Max. We strive to bring quality customer care. Our years of experience allow us to make these processes easy and understandable. We are here every step of the way. Congrats on your success and thank you for choosing Freedom Debt Relief.
Tiffphelps
I hate this so much. Don’t do it. They don’t care. Just take most of my income and won’t let me change it. Worst decision of my life.
Reply from Freedom Debt Relief
Nov 06, 2020
We are sorry to hear you're disappointed with our service efforts at this time. Our estimates for your savings, program length, and monthly payments are based on more than 15 years of data and experience getting our clients the best possible results. However, affordability is a major key to clients' success in our program. We would like an opportunity to review your account details and see if we can uncover any options that will assist you financially. Thank you for allowing Freedom Debt Relief the opportunity to serve your financial needs.