Freedom Debt Relief
check_circleverifiedFreedom Debt Relief, a subsidiary of Freedom Financial Network, has resolved billions in debt since its founding in 2002.
The company has considerable industry experience and high client satisfaction ratings.
With all the major industry accreditations, Freedom Debt Relief is a great option for many consumers. Its minimum debt requirement is $7,500. Freedom Debt Relief accepts clients dealing with financial hardship that meet this threshold and clients that can make regular payments to an account to pay for settlements. Freedom Debt Relief employs professional debt experts to negotiate and settle debt for those suffering financial hardship.
The company offers a debt settlement program that involves negotiating with creditors to lower total debt owed and is available in 37 states.
On average, Freedom Debt Relief charges 22 percent of your total enrolled debt, which means the cost varies depending on your financial situation. To settle a $20,000 debt, it will cost around $4,000.
View Freedom Debt Relief reviews below.
The Good
- Excellent Settlement Program and Debt Relief Services
- Experience and Accreditations
- Great Freedom Debt Relief Reviews
- Online Dashboard
- No Fees Charged Until After Debt is Settled
Excellent Settlement Program and Debt Relief Services
Freedom Debt Relief has several great advantages to its debt settlement services including:
- Low minimum of $7,500 in debt to begin debt settlement
- Costs between 15 and 25 percent of the total unsecured debt
- Free consultation with a Certified Debt Consultant
Freedom Debt Relief offers a free consultation with a highly trained, IAPDA-certified debt consultant when a consumer decides to enlist the company's debt settlement services.
Experience and Accreditations
As an accredited debt relief company, Freedom Debt Relief (FDR) has over 17 years of experience in the debt settlement industry. It has settled over two million accounts since its founding and regularly settles over 50,000 accounts monthly.
Freedom Debt Relief has years of experience standing between the creditor and the client. Freedom will work to obtain settlements that resolve credit card debt (or any type of unsecured debt).
FDR will walk clients through the debt settlement process: first, customers will voluntarily choose to stop making monthly payments to lenders. Instead, clients will elect to make a monthly deposit into a separate special purpose account to save money to pay for the settlements once negotiated. Freedom Debt Relief will then work to negotiate a settlement on behalf of its clients.
Unfortunately, this settlement process will affect your credit score. If you miss any minimum payments on your credit card or other debt, this will decrease your credit score. It's smart to have a plan for boosting your credit before you start the debt settlement process.
If you choose a debt settlement plan to resolve your debts, the debts you settle are marked as "settled" on your credit report.
While there are some risks to debt settlement, this process allows you to settle debts, avoid bankruptcy, and become debt-free.
Great Freedom Debt Relief Reviews
Most Freedom Debt reviews on Best Company are positive. They commend FDR for having good customer service, explaining debt management, and keeping them updated on where they are at in the debt settlement program.
Clients drowning in high amounts of unsecured debt (credit card debt, personal loans, medical debt, student loan debt) usually find that the company can save a large percentage of what they owe.
Despite the debt settlement program's tendency to negatively affect credit scores, clients with mountains of credit card debt find it extremely helpful for debt reduction. It's also important for people to know that forgiven debt is considered taxable income, so you may owe more in taxes when using debt settlement services.
Online Dashboard
One feature that sets FDR apart from the rest is a unique and intuitive online dashboard to track clients' pace throughout the program. This helps people to actually see their progress while settling their debts. It also offers education to help clients improve their financial knowledge.
Not many debt settlement companies in the industry offer such helpful tools.
No Fees Charged Until After Debt is Settled
As opposed to a debt consolidation company which consolidates all of a customer's debt into one consolidation loan and one monthly payment, debtors approach Freedom Debt Relief as a last resort in order to escape high amounts of debt and avoid declaring bankruptcy.
Freedom Debt Relief doesn't charge any fees until after debt is settled with creditors. This practic is standard for the industry. Debt Relief companies, like National Debt Relief and Pacific Debt, also do not have upfront fees.
Upon enrollment, customers will open an FDIC-insured bank account that the client controls. Clients will put all of their money that would have gone toward paying their debt into this bank account instead. This is the main reason why this program hurts your credit score more than debt consolidation.
Next, FDR or its representatives or agents will negotiate with your creditors to settle on debt to pay.
Freedom Debt Relief makes money by charging fees on the enrolled debt amount. Its average fees are a bit high (around 22 percent fees on enrolled debt), but its services are thorough.
The company's ability to help clients find an easier road to financial freedom and paying off debt is highly valuable.
The Bad
- Freedom Debt Relief Cost
- Limited Availability
- Complaints
- Consumer Financial Protection Bureau Lawsuit
Freedom Debt Relief Cost
One concern with Freedom Debt Relief is their price. On average, Freedom Debt Relief charges $4,000 to settle $20,000 in debt (22 percent of total debt). If Freedom Debt Relief cuts your debt in half, you would end up paying $14,000 instead of $20,000.
Users are charged an average of 22 percent of their total debt to use FDR. While this number is in line with their competitors, it is only an average. Customers could end up paying more or less than this to use FDR. FDR’s prices range between 15 and 25 percent. The rates vary depending on the state the client lives in.
Current national debt relief trends indicate that debt settlement companies tend to charge a percentage of enrolled debt as opposed to saved debt. This means that the more total debt you have, the more debt settlement companies will charge you.
Although working with a debt settlement company still saves you from paying thousands of dollars to creditors, it's better to work with companies that charge a percentage of saved debt rather than enrolled debt.
So exactly how much will Freedom Debt Relief cost you? It will cost you around 22 percent of your total enrolled debt, but customers will have to have a consultation to get an accurate estimate. The fee is competitive for the industry. The fee is assessed when a successful settlement is reached.
However, Freedom Debt Relief’s services are high quality and make it easier to make your way to being debt-free.
Limited Availability
Freedom Debt Relief offers debt settlement programs in only 37 states. If Freedom Debt Relief does not offer services in your state, you'll have to consider other debt settlement companies.
Most debt settlement companies have a minimum debt requirement to ensure a payout. A debt settlement company that charges by saved debt will not run into this problem as much.
Freedom Debt Relief requires a minimum debt amount of $7,500 (the amount of which is charged fees between 15 and 25 percent). While this threshold is low compared to other debt settlement companies, it does rule out people struggling with lower debt amounts.
An additional limitation with Freedom Debt Relief is that the company only works with debtors with unsecured debt. Freedom Debt Relief is not an option for those struggling with secured debt.
Complaints
While most of the Freedom Debt Relief reviews are positive, there are still several people who have complaints about Freedom Debt Relief. The two main complaints clients seem to have are the following:
- Debt settlement takes too long or isn't as effective as people hoped
- FDR charges too much for their services, sometimes costing consumers up to 25 percent of their total enrolled debt
These complaints are fairly common within the debt settlement industry. It’s important for clients to be fully informed about what debt settlement is and how it works. Potential clients should use the free consultation to learn more about the time it takes to reach a settlement and specific price information.
Consumer Financial Protection Bureau Lawsuit
In 2019, the Consumer Financial Protection Bureau and Freedom Debt Relief reached an agreement that FDR would:
- Make it clear that in some cases FDR may not be able to negotiate a debt if the creditor is unwilling to negotiate
- Let consumers know that, in some cases, the creditor will only negotiate if the client is also directly involved in the negotiations, and that the consumer has the right to refuse to participate in the negotiations and can remove the debt from their program without penalty
- Make it clearer to consumers under what circumstances they will be charged a fee
- Stop charging fees on all accounts where the settlement amount was not reduced, or where the creditor wrote off the debt on their own
- Make it clearer to consumers that, if they end their program early, any money left in their program savings account belongs to them, minus any funds earned by the company according to legal statues
- Pay restitution money to injured consumers
- Pay a civil penalty
It's a good idea for potential clients to do some research on the process, consumers' rights, and industry standards for settlement companies before setting up a free consultation with a debt settlement service. It's also recommended to read recent customer reviews to get a better sense of Freedom Debt Relief's commitment to clients and how good its settlement services are.
The Bottom Line
Freedom Debt Relief offers several outstanding features for anyone looking to settle their debts: all major industry accreditations, ample debt settlement experience, thoughtful and experienced debt consultants, negotiation with each creditor, and more. The company's 15 to 25 percent fees are pretty standard in comparison to other debt settlement companies (like National Debt Relief).
While people interested in a debt management plan or debt consolidation loan will need to consider other companies, Freedom Debt Relief is a good option for those seeking a debt settlement program.
FDR's debt negotiation experience is worth the money. Freedom Debt Relief customer reviews relate that the company has saved them thousands of dollars by negotiating with their creditors. If you're looking to settle your debt through debt negotiation, we highly recommend using Freedom Debt Relief if you receive a reasonable quote from them during your free consultation.
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User Reviews
Star Rating
9,968 Reviews
Review Breakdown
Sentiment Criteria
My experience with freedom debt Relief was very good . I settle all my debt. They are really good company to be in to settle all your debts. I will recommend this Debt program to any one. thanks Freedom Debt Relief for helping me out.
Reply from Freedom Debt Relief
Sep 07, 2019
Hello Kimberly, We are very pleased to hear about your positive experience with our company and the thought of you recommending us! We strive to provide world-class customer service to all clients. We look forward to continuing to assist you. As we continue the journey, remember you can view your accomplishments with us by logging into your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief to assist you on your journey to financial freedom!
First my Mom had to go to the hospital in May. Then the transmission went on my car. Then I had to have my water well completely refitted. Then Mom went back to the hospital. Then my heating system boiler went out in October. It was a tough five months! Expensive, too! When I tried to talk to them on my own, they didn't care about the problems and issues I was dealing with. All they wanted was THEIR money...now! I never disputed that I owed them the money, but each month I'd have to pick one or two to skip a payment. I was getting nowhere fast. FDR stopped the mean-spirited phone calls and has negotiated better agreements with my creditors. With lower overall payments and no more calls, I can focus on helping my Mom and doing my job without distractions and pressures. Mom is doing better, I can do my job better and safer, and I sleep better. I couldn't have done it without FDR.
Reply from Freedom Debt Relief
Sep 07, 2019
We enjoy hearing your Freedom story and letting others know how much we have helped alleviate the stress you were experiencing. You're off to a strong start and a step closer to becoming debt-free! Please reach out to our Client Services department at (800) 655-6303 or [email protected] if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief to assist you on your journey to financial freedom!
Freedom was a big help in my finances when i needed them. Everyone was really helpful, and ready to do what i needed, always talked to me when i needed questions answered. I would reccomend then to any of my friends, again Thank You Freedom.
Reply from Freedom Debt Relief
Sep 05, 2019
Thank you for your review, Ctate. Freedom Debt Relief is thrilled to take control of your debt and we would greatly appreciate if you recommended our program to your friends and family. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Well it started off rough with the creditors calling and me explaining to them to contact FDR. 1 by 1 the calls have stopped and agreements are being settled.
Reply from Freedom Debt Relief
Sep 05, 2019
We appreciate your positive feedback, Daryl! Its great knowing you are one step closer to a debt-free future. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
This company is awesome. Well informative. Anytime I call they have the answers. Great way to get out of debt.
Reply from Freedom Debt Relief
Sep 05, 2019
Thank you so much for your valuable feedback, Gary! We're glad we can partner with you to help achieve your financial goals. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
What a horrible experience. This company is the worst company I've ever dealt with. And I've had Comcast. Do not ever get into a debt consolidation plan. My credit score went from 700 to 501 and this is just year 1. They don't actually care about you. We haven't been able to make a payment to our account for two months now. I filed a complaint with the Better Business Bureau and they still don't care. Now they expect us to pay over $1400 in the next 3 weeks for their mistake. Freedom has shown that they don't care about their customers. Stay away. I wish we had filed for bankruptcy instead.
Reply from Freedom Debt Relief
Sep 05, 2019
We're very sorry to hear expectations have not been met, Mr. Gilbert. Our top priority is to always do what is best for our clients and provide reasonable solutions to concerns brought to our attention. We're also very sorry that you felt the measures taken were necessary. A member of our specialist team will be touching base with you shortly, if not already. Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.
They are very efficient with settling debt & they do everything for you! No need to worry because they are really good at what they do.
Reply from Freedom Debt Relief
Sep 05, 2019
We're excited to resolve your debt and help you achieve financial success, Lynette! We're here for you at every milestone along your journey. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
I think it's great that they help pay down your debt. However, when I set this account up and spoke with my adviser, he bragged about how the average debt relief was between 40% and 50% of the debt. However, they then charge an exorbitant fee to complete the payoff. The fee makes the debt relief more like 75% of the original value. It appears there are other non-profit companies that offer the same service with far less if any fees.
Reply from Freedom Debt Relief
Sep 05, 2019
Thank you so much for your honest feedback, Lance. Compare our fees to the 100% debt + interest % + late fees + penalty fees if someone can't meet the monthly required minimum payment. We offer a proven solution at an affordable monthly cost that helps our clients pay down their entire debt - principal, fees, interest and all. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
I would not use them. There rate is 21 percent. Don’t expect them to help you much. There rate will keep you in the program an extra year. Ty Tony Fletcher
Reply from Freedom Debt Relief
Sep 05, 2019
We appreciate your honest feedback, Tony. We do take a fee, but not until a debt is resolved. The amount of the fee will vary depending on a client’s state of residence, total debt amount, etc. Typically, it ranges from 15% - 25% of total enrolled debt over the course of the program. For example, fees of 21% of enrolled debt in a 42 month program would work to about 6% per year annualized. This offers significant savings over other solutions, especially for those who would otherwise be making payments as agreed to their creditors at the interest rates they have when entering our program. A member of our team will reach out to you shortly to further address your concerns. Thank you for choosing Freedom Debt Relief.
FDR has provided me with all the tools necessary to achieve my goals. The staff are very helpful and they have the experience and know how to be debt free.
Reply from Freedom Debt Relief
Sep 07, 2019
Richard, we are so happy to hear about your positive experience with Freedom Debt Relief! One of our goals is to make sure all clients feel welcome, valued and confident in the program. Knowing we have met each of these is fantastic! As we continue the journey, remember you can view your accomplishments with us by logging into your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief to assist you on your journey to financial freedom!
I’m starting to see progress, was a little worried when I saw my credit drop but now I’m see my score go up and accounts are closing.
Reply from Freedom Debt Relief
Sep 05, 2019
We appreciate your patience while we worked to lessen the balances owed. The greatest reward is hearing you share the benefits you're beginning to experience since enrolling with us. If you ever have questions about your Graduation Path, always feel free to contact Client Services for immediate assistance. We're available 7 days a week to address your questions and concerns. Thank you for choosing Freedom Debt Relief as a guide to your debt free future!
Your program and services have help my wife and i get out of debt.
Reply from Freedom Debt Relief
May 12, 2019
This is fantastic, Darrel. We are thrilled to hear of your positive experience and we are very happy to resolve your accounts. We would greatly appreciate if you recommended our services to your family and friends. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
IN WORKING WITH fREEDOM DEBT rELIEF, i DON'T HAVE TO WORRY ABOUT CREDITOR CALLING WANTING A MISSED PAYMENT. iT ALSO HELPS ME PLAN A BETTER BUDGET.
Reply from Freedom Debt Relief
Sep 04, 2019
It brings us joy to read reviews like yours, James! We cannot wait to help you achieve the debt-free future you deserve. Feel free to reach out to Client Services if you ever have any questions (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
My experience have been very educational and very informed. Customer service is very supportive.
Reply from Freedom Debt Relief
Sep 04, 2019
Thank you for sharing your positive experience, George! Our team will always be here to guide you on your journey to financial freedom. If you ever have any questions please reach out to us at (800) 655-6303 or jump on your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Our debt was negotiated down to less than half and instead of never seeing an end to payments, they’ll all be paid off in 4 yrs! The process was very easy on my part and they are very helpful, friendly and understanding people. I definitely recommend them!
Reply from Freedom Debt Relief
Sep 04, 2019
Congratulations on your success, Molly! We are so glad that you can see the debt-free light at the end of the tunnel. Feel free to reach out to Client Services if you ever have any questions (800) 655-6303 or visit your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
Although I made all my payments, Freedom Debt Relief didn't pass them all along to my creditor even though they told me they had paid off the creditor as agreed. So, I've been getting calls from legal firms threatening action against me. I did everything I was meant to do, but Freedom Debt Relief kept my money and created additional legal problems for me! This is not at all helpful. What makes it worse, is that I was happy with the service otherwise. If they'd just done what they promised, it would have been a great service (although costly) for a tough time.
Reply from Freedom Debt Relief
Sep 03, 2019
Thank you for sharing your feedback with us. We're very sorry to hear one of the enrolled creditors chose litigation to collect on the balance due. Please know our negotiators take any and every opportunity to negotiate and settle enrolled balances. We would like the opportunity to further address your concerns and hopefully, provide options regarding the mentioned account balance. A team specialist will be reaching out to you shortly. Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.
Very good , excellent costumer service and help you a lot
Reply from Freedom Debt Relief
Sep 05, 2019
We appreciate your excellent feedback, Remberto. Thank you for sharing how much you've enjoyed the service we've provided. We encourage you to always reach out to Client Services when you have questions or concerns regarding your account. We're available 7 days a week to support your debt free journey! Thank you for choosing Freedom Debt Relief.
It’s early to give an honest review but initial contact has been excellent. I’m looking forward to the relief I will feel when all is done. To be honest I’m a little nervous about all this but I’m trusting all will be good.
Reply from Freedom Debt Relief
Sep 05, 2019
We'd like to welcome you to Freedom Debt Relief, Frank. Thank you for sharing your experiences with us thus far. We hope to continue providing a world-class customer service experience. As you begin your debt free journey, keep in mind you can monitor every step by logging into your Client Dashboard at www.fdrclient.com. You can also chat with a live advocate if you have any questions. Thank you for choosing Freedom Debt Relief to meet your financial goals.
I have just started the process but so far everyone has been knowledgeable and courteous. All my questions have been answered and the program was explained to me in great detail in regard to how it works.
Reply from Freedom Debt Relief
Sep 05, 2019
Welcome to Freedom Debt Relief, Timothy! We are thrilled to be a part of your debt free journey. Please know our advocates in Client Services are available 7 days a week to address any questions or concerns that come up for you. We can be reached by calling (800) 655-6303 or via email at [email protected] Thank you for choosing Freedom Debt Relief. Here's to financial freedom!
It’s awesome am started to get relief from my struggle from my creditors pressure to meet my obligation during this difficult time ..
Reply from Freedom Debt Relief
Sep 05, 2019
Thank you for your kind review, Diosdado! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
I have nothing but great things to say. They are really taking care of me.
Reply from Freedom Debt Relief
Sep 05, 2019
Thank you for your positive review, Rosalind! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Being skeptical at first, I couldn’t see how the program would work , I am now a believer. Being in debt is tough and you can see no way out but FDR showed me a plan that to me looked even scarier and I took a chance. While still in the middle of my program I am glad I “took the leap” and went with FDR. I can now see the light of being debt free
Reply from Freedom Debt Relief
Sep 05, 2019
We're so glad you gave up the opportunity to help you achieve a debt-free future, Steve! We are confident you will soon achieve your financial goals. Keep up the great work! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
One good point is that I am paying off my debt, However I signed a contract for a specific amount of time which has now past (August) and I am still paying. The dashboard says that it will be another 2 years.......I am beyond upset about this and there is nothing I can do about it, what makes it worst is that no one contacted me to explain it, I called at the beginning of August and was told that "Yes that was an estimate, sorry" they were really nice about it....Also, an several instances the fees were more than the amount written off. On many accounts it said that the amount written off was 80 plus percent while it was clearly untrue. I have done a less than positive review in the past and no one has contacted me, so what is the point?
Reply from Freedom Debt Relief
Sep 05, 2019
We appreciate you sharing your concerns with us, Dania, and are very sorry to hear your expectations of our program were not met. As the advocate advised, the Graduation Path and the length of the program are estimated based off of the history we have with the enrolled creditors. However, we understand why you would be frustrated with the extended graduation date. We would like an opportunity to review your account details and go over any options available to you. A team specialist will be reaching out to you shortly. Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.
Freedom Debt Relief takes away the stress of having to resolve debt. They keep you informed of every debt that is being resolved. They give you all the tools that you need to keep the creditors from calling, emailing and harassing you to pay off your debt. They do all the work for you.
Reply from Freedom Debt Relief
Sep 05, 2019
We appreciate your feedback, Kenny, and are glad to hear how pleased you are with our services. It is always rewarding to hear clients share the positive experiences they've had in our program. Always feel free to contact Client Services at (800) 655-6303 or via email at [email protected] We're available 7 days a week to address your questions and concerns. Thank you for choosing Freedom Debt Relief!
Overall not a bad deal. I have been sued twice, wages garnished once, and threatened by creditors multiple times. FDR will refer you to NLLG which is a mediocre, at best, company that will "represent" you. You automatically pay for their "service". Then when push comes to shove, they will just say well put more money in and it will all be good. (If I had more money I wouldn't need you guys...hello!) FDR is very ambiguous but end up getting the job done. So that is the reason I gave them 4 stars.
Reply from Freedom Debt Relief
Sep 05, 2019
We appreciate your honest feedback, Chris. Thank you for taking out the time to share your experiences with us. We're very sorry to hear several of the enrolled creditors chose litigation to collect on the outstanding balance. However, we are glad to hear you elected to opt in to the legal service protection. Thank you for complimenting our negotiation efforts and for choosing Freedom Debt Relief!
The service is very much how it was described to me a year ago when I signed up. Very efficient and now it's just a matter of being patient and working through each of my debt problems. Two have already been resolved so I see that as solid progress. Thank you.
Reply from Freedom Debt Relief
Sep 05, 2019
Thank you for your feedback, Cam. Also, congratulations on the progress made toward graduation! You should be extremely proud of your accomplishments. Keep in mind you can also view the details of your account at any time by logging into your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief. Here's to a debt free future!
Freedom debt relief has helped me with all the harassing phone calls and anytime I have questions they are always there when I need them !
Reply from Freedom Debt Relief
Sep 05, 2019
We are glad that we were able to assist you with handling creditor calls. Please let us know how else we can support the debt free journey. Our Client Services team is available 7 days a week to address your questions and/or concerns. Thank you, Sara, for choosing Freedom Debt Relief. Here's to financial freedom!
We have been with FDR for over a year. We’ve already settled with three of our creditors and are in negotiations with two others. They keep us informed through the dashboard on our progress. We recommend FDR to others struggling to make ends meet.
Reply from Freedom Debt Relief
Sep 05, 2019
Congratulations on the progress made, James, in our program! You should be very proud of your accomplishments. We appreciate you sharing the experiences you've had in our program. Please let us know how we can continue to support the journey! Thank you for choosing Freedom Debt Relief.
Great customer service Great response time
Reply from Freedom Debt Relief
Sep 05, 2019
Great feedback! Thank you, Jaime, for taking out the time to share your experiences with us. It's extremely rewarding to know how pleased you are with the service that's been provided. Keep in mind you can also chat with us live when logged into your Client Dashboard at www.fdrclient.com. Thank you for choosing Freedom Debt Relief!
I had some concerns with debt relief help, mostly the affect it would have on my credit score. Freedom was upfront with information on how the program would initially drop my rating but in the end it would recover once I became debt free.
Reply from Freedom Debt Relief
Sep 05, 2019
Thank you for your feedback, Dominic. Most consumers don’t know there is another way out of the stranglehold of debt. While there are some downsides to every debt relief option, real-life data shows the Freedom Debt Relief program does work for consumers. Also, our Client Services team is available 7 days a week to address any concerns that come up for you. Please let us know how we can continue supporting the journey! Thank you for choosing Freedom Debt Relief.
Praise the lord it have been a wonderful Experience They Have been very helpful to me in resolving My Debt And thy Owen up to there word and they did it quickly thanks to freedom debt relief I will advise any one who is have a problem In Credit card debt to give them a call you will not be sorry thank you so much
Reply from Freedom Debt Relief
Sep 05, 2019
Thank you, Aaron, for the amazing feedback! It is our absolute pleasure to provide a plan that guides you to a debt free future. We also appreciate you for recommending our services to others. Please let us know how we can continue supporting you every step of the way. Client Services is available 7 days a week to service your financial needs! Thank you for choosing Freedom Debt Relief. Here's to financial freedom.
FDR worked real hard to get my debt reduced. I am working to get them paid off as soon as I can.
Reply from Freedom Debt Relief
Sep 05, 2019
Thank you for the feedback, Robin. It is our absolute pleasure to provide a service that leads to a brighter financial future. Congratulations on the progress you've already made! Keep in mind you can monitor every step toward graduation by logging into your Client Dashboard at www.fdrclient.com. Thank you for allowing Freedom Debt Relief the opportunity to service your financial needs.
I have had no issues. I thought one of the settlements was still settled for more than I had expected. Regards Jerry
Reply from Freedom Debt Relief
Aug 30, 2019
We appreciate you positive feedback, Jerry! We're confident you will soon achieve a debt-free future. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
I did not know how Freedom Debt relief operated. It has taken almost a year to get my first settlement. Given the opportunity to do it again I would probably pass. They did get me a better deal after the account went to collections.
Reply from Freedom Debt Relief
Aug 30, 2019
We appreciate your honest feedback and apologize for any negative experience you have had, Jack. A member of our team will reach out to you shortly to further address your concerns. Thank you for choosing Freedom Debt Relief.
They are clear, precise, understanding. They are excellent in everything they handle. They are very through, in asking questions and follow up
Reply from Freedom Debt Relief
Aug 30, 2019
We appreciate your positive feedback, Bernardine! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
I was drowning month to month in debt when I came across Freedom. I requested information online and quickly received all the information needed to make a decision. I can now say I am on my way to finally see the light! I just started the program but I feel confident I will meet my goals and be financially where I want to be in no time. Everyone has been so kind. Thank you Freedom for you help!
Reply from Freedom Debt Relief
Aug 30, 2019
We're so happy you have found peace of mind while with our program, Doris! We're excited to handle your debt and help you along your journey towards financial success. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
I have only made one payment and so far so good. FDR had already settled my one debt and it is a good settlement. I hope it continues since I want to complete my program the shortest possible that will be a win-win for both of us.
Reply from Freedom Debt Relief
Aug 30, 2019
Congratulations on your very first settlement, Norma! We're very excited to negotiate your debt and provide a debt-free future. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
We have been very happy with the assistance, prompt responses, and quick progress of our debt relief. Our represenative, Tyler D, has been terrific. Our success will take time, but we are already seeing results.
Reply from Freedom Debt Relief
Aug 30, 2019
Thank you so much for sharing your positive experience, Beverly! We will be sure to pass your kudos along. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
It is easy to work with and support has always been available and helpful.
Reply from Freedom Debt Relief
Aug 30, 2019
Thank you for your review, Rosemary. The entire Freedom Debt Relief team will be here to support you at every milestone along your debt-free journey. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
From day one, customer service have been very knowledgeable & professional.
Reply from Freedom Debt Relief
Aug 30, 2019
We're glad to hear about your positive experience with our staff, Denise! We're confident you will soon achieve financial success. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
It's all in their hands. Keep them informed and you don't half to lift a finger. Best decesion I ever made to get back on track. Struggled to many years.
Reply from Freedom Debt Relief
Aug 30, 2019
We're glad we can be your partner and take control of your debt, Ken! We're here to support your financial goals and will be with you every step of the way. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
I am so pleased with how well my debt is being taken care of! I was very apprehensive at first and thought I was maybe making a mistake but very quickly, I knew it was the best thing I ever did! Every person that I have dealt with have been extremely helpful and knowledgeable! They have also been very caring about my situation!
Reply from Freedom Debt Relief
Aug 30, 2019
We support your financial goals to have a debt-free future, Susan! We're confident you will soon achieve financial success and we can't wait to settle your debt. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
The employees are very friendly & compassionate. They are helpful and professional.
Reply from Freedom Debt Relief
Aug 30, 2019
Thank you for your kind review, Shannon! The entire team is here to support you at every step of your debt-free journey. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
We are being sued by the Discover bank as a result of paying the monthly deposit properly as instructed by this company. Their next instruction was to increase the deposit amount AND THEN they will start the negotiation. Zero apology, wants to take no responsibility. Sure, go right ahead and say you guys didn't know why we were sued and it was unexpected repeatedly. You guys were the ones that was negotiating with them and we followed all instructions given by you guys. Something wrong happens on their behalf, they will try their best to not take responsibility and have us take all the consequences. Lets hope you guys stay lucky like the majority of the customers here. We seem to be the minority but these guys are irresponsible for one thing that I'm sure of.
Reply from Freedom Debt Relief
Aug 29, 2019
We appreciate your honest feedback, Kaiji. We sincerely apologize for any negative experience you have had with our program. A member of our team will reach out to you shortly to further address your concerns. Thank you for choosing Freedom Debt Relief.
Been in program a short time and they have already settled one debt and will have it paid in 4 months.
Reply from Freedom Debt Relief
Aug 30, 2019
Congratulations on your first settlement, John! We will continue to settle your debt and help you achieve your financial goals. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
Everyone I worked with and talked to have been very helpful. It does take a little bit of patience and time to settle but hopefully it will be all good.
Reply from Freedom Debt Relief
Aug 30, 2019
Thank you for your honest feedback, Lisa! Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
The overall performance has been to my expectations from when we started the program. The last two unresolved accounts have been somewhat bothersome as they have not been as smooth as hoped. I do have to admit that I was advised that Ener Bank USA is one of the more difficult creditors that you have to deal with. However, I was surprised by the route to resolution that the Citibank (Costco account) has taken.
Reply from Freedom Debt Relief
Aug 30, 2019
Thank you so much for your honest review, Steven. We understand the frustrations negotiating with your creditors may cause. We will always negotiate your debt with your best interest at heart and for the lowest amount possible. Please reach out to our Client Services department at 1 (800) 655-6303 or you can log into your Client Dashboard at www.fdrclient.com if you have any questions or comments regarding your account. Thank you for choosing Freedom Debt Relief!
I love this company they're so helpful I left customer service there on point with everything it's just that such a stress relief especially with my condition I have a tumor in my brain and I cannot work like I used to but I try and I always make my payments to them on time like they said and that's helped me a lot a lot they have taken away from my life I would recommend this to everyone that's a lot of companies out there but it's just a rip-off with these people for this company freedom relief is the best
Reply from Freedom Debt Relief
Sep 05, 2019
We are sorry to hear about the circumstances that led you to our program. However, it is extremely rewarding to know how much you've benefited since enrolling with us. Thank you for taking out the time to share your feedback. Please let us know how we can continue supporting every step toward financial freedom. Thank you for choosing Freedom Debt Relief to meet your financial goals.
Freedom Debt Relief has really helped me as far as negotiating and paying off debts. So far, one credit card has been paid in full, and three (loans/cards) are in repayment. I am pleased with the progress I have made thus far. I am hopeful for continued success through this program!
Reply from Freedom Debt Relief
Aug 28, 2019
Congratulations on your success in our program thus far, Angela! We're glad we could help you achieve a better financial future. We encourage you to keep track of your progress on your Client Dashboard at www.fdr.client.com or contact Client Services with any questions at 1-800-655-6303. Thank you for choosing Freedom Debt Relief.
Somewhat frustrated. When I signed up with the program, I feel that somewhere along the line, the real way the program works was not disclosed. I feel that FDR should be sending notices to creditors that client has enrolled on account. Many problems could be avoided if they sent some sort of letter up front stating that they had been included on clients lists of debts and that they will be contacted at a later time to negotiate settlement. In addition, when notified that debts done on a search for client, that they do not want them added at this time, they should make notation and quit sending notices asking if they want them added. When new customer service agents are hired, they need to be taught the importance of listening to client and talking positive when talking to client. Just some thoughts to think about. Thanks!
Reply from Freedom Debt Relief
Aug 28, 2019
Thank you for your feedback. We would love to address your concern. Please reach out to us in a private message with your contact info so a member of our team can reach out. Thank you for choosing Freedom Debt Relief.