Name: Americor
Rating: 4.8

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Verified Customer

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Rebecca Pontiac, MI

The man who helped me Sean was on top of everything he answered all my questions anything I was afraid if he answered with a good answer coming back and telling me you know what was gonna happen and how to handle everything and that he would be there no matter what that I could call the company and if it wasn't him it would be somebody else to

1 year ago

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Verified Customer

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Daniel Frixione Norwalk, CA

Jeffrey was excellent from the beginning to end and so every time I called customer service they were very efficient but a female specialist was supposed to call me in two different dates to do the "welcome call" but has not been punctual with the date and time and I've to reschedule work recesses for nothing but I understand if they're not customer service so therefore only a few few people are in that department maybe customer service or perhaps Jeffrey could've done the "welcome call" or a video should do the job and clients can call back iiifff they have any questions and if not we all can move on with our daily schedules

1 year ago

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Verified Customer

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Sanyu Tamale Fishkill, NY

Excellent customer service, when I called they explained to me in detail and answered my questions well, looking forward to working with them. I just started so I don't have much of the experience with them, so far good though.

1 year ago

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Verified Customer

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Sharon

It's been wonderful. They've helped keep me calm and collected and are giving me hope, which is what I needed. Every single time I've called they've answered immediately and answered my questions and never made me feel rushed.

1 year ago

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Verified Customer

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Cloudia

The person that I talked to was very courteous. They explained everything to me. I understand what I'm supposed to do I understand what they're supposed to do, and I couldn't ask for anything any better. He talked very clear and he gave me choices and that was what I needed to hear. They're doing a good job.

1 year ago

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Verified Customer

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Rhonda

They made me feel like a human being, even though I'm going through some trouble. My rep was very friendly, very helpful, answered all my questions, explained everything to me and made sure I understood everything. Very professional.

1 year ago

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Verified Customer

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Adriana L Maher San Diego, CA

Jennifer made me feel so comfortable, answered all of my MANY questions, helped me understand how much money I'd already paid the bank in interest (and how to stop getting ripped off by continuing with minimum payments), and made me feel very safe working with her and this company.

1 year ago

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Verified Customer

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Jesus Lancaster, PA

Americor is very honest especially when it comes to helping you and your credit debts. They are on point and always there to help you through the process. I am a very picky person and I don't trust anyone, but after ignoring them 3 times they never gave up on me and I'm glad I decided to give them a chance. Right path, right direction. Thank You

1 year ago

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Verified Customer

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Dwayne

They're very friendly and very knowledgeable and they took time and explained everything to me. I have a little short term memory loss, so the gentleman slowly explained everything to me and repeated it so I understood it and remembered it. So I was impressed.

1 year ago

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Brandon

This is the first experience I have trying to do something like this and it was all positive. Through emails, and through phone, all of it's been very helpful and pretty fast with replies and stuff like that. They're reassuring with what you all do.

1 year ago

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Jean Mabis Fort Myers, FL

I really don't know exactly what to think yet as it has been a rather short time. I would like a bit more contact for example to say things like we have sent this communication to your creditors, listing the creditors and the specific communication and date sent. In addition I would like to see any return communication from the creditor, perhaps set up in a grid form. There really needs to be good documentation provided all along the way. And with each grid a reiteration of the steps to be taken by the client should they be contacted by a creditor. If this sort of documentation is being provided it isn't obvious enough for me to pick up on. I have a great many things going on at this time that are proving quite challenging for me so I hire others to do those things I can't. However it is still my responsibility to be sure those things are accomplished.

1 year ago

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Verified Customer

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Ulises

It's really a very good service, pretty good response and the time as well for those responses have been really good. The customer service has been pretty accurate with the answers, quick responses as well. Emails and texts, calls and all the information provided has been helpful.

1 year ago

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Verified Customer

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Diane

Lauren took a burden off my my shoulders without me having to stop living and enjoying life. She explained everything to me and answered all my questions. She was very polite and she listened and she gave me the best advice. I'm just happy with how she helped me and how it's going forward.

1 year ago

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Verified Customer

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Dora Tapia San Antonio, TX

I rate a 5, because I was so stress out with my bills. I received a note that I consulate my bills. I said to myself. I'll give them a call and ask questions and see. The person that help was very helpful very knowledgeable. So I was happy at the end because I was stress free.

2 years ago

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Verified Customer

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Leila

Very helpful throughout the whole process

2 years ago Edited January 10, 2024

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James Madison Heights, MI

Very transparent and explained everything you need to know, absolutely would have had them help me but was able to get a loan from my boss with no interest, so I had to take the loan but really appreciate having another option

2 years ago

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Verified Customer

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Jerry Lee Mc Kinney, TX

Great debt relief organization. Fees seemed a bit high but I'm sure they are comparable to other debt relief companies. Great service. My debt was paid off in less than a year. My credit score is going back up. Quite pleased with Americor.

2 years ago

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Verified Customer

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Janet Hernandez on behalf of Donna Rimmer Vista, CA

Everything is going great, so far. She is ready to make her second consolidation payment. Staff is professional, and friendly. Roxanna is very informative, compassionate and dedicated. She goes above and beyond to answer questions, provide testimonials, and back up her company with facts. Thank you Roxanna! I only rate with 4 stars because I have been with company a month and await fabulous results soon.

2 years ago

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Verified Customer

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John Bezazian Elk Grove Village, IL

So far, the experience is very relieving. Still a stressful process, but the customer support team is phenomenal! They go above and beyond! My person who helped me is AWESOME! Roxanna L' is probably the best employee they have!

2 years ago

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Verified Customer

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Tony

Absolutely outstanding. When I applied for the application and all that stuff they were very professional and very courteous. He was very patient, his name was Sean, and we went through the whole process and he explained everything to me word by word of how it works and all that I was very, very pleased.

2 years ago

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Verified Customer

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Carl

Don't waste your time and just do it. It's better when your not struggling to pay your bills. They answered all the questions I had, gave me a number to call him back, he called me when he said he's going to call me and let me know everything that was going on and I got all the information I needed. Amazing and great.

2 years ago

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Verified Customer

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Diondre

They are really good at giving me the information. I am cautiously optimistic. I spoke to a representative for an hour and a half and she did an amazing job. She was very patient with me and pretty much allowed me to learn how they do things.

2 years ago

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Verified Customer

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Edward

They do a great job. I would definitely, definitely suggest AmeriCorps to the people. Their main mission is to help others get out of debt as soon as possible. They are helpful and they will try to find a way to accommodate the situation. The gentleman who I spoke to was very helpful. He gave me a follow up call a couple of days after I signed up and was very helpful in trying to make sure I'm all settled in.

2 years ago

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Verified Customer

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Steven

It sounds like it's got a good game plan for helping me get get my financial stuff in order. I was doing pretty good with my credit but just needed a little help with a few things. Everybody's been very cordial and very helpful every time I talk to somebody. It seems like it's gonna work pretty good.

2 years ago

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Verified Customer

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Korina

They were very professional and very efficient and I felt like I was pretty comfortable knowing that they were going to help me with financial stress. I feel much better already knowing that I don't have to deal with several creditors and that they were going to help me do that.

2 years ago

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Barbara

Christie, Eric and Mark all worked with me. They have been sending me emails telling me if I need to talk about anything or if I have any questions to feel free and call them and they will help me to get through. I would recommend them. They're very pleasant, they have patience.

2 years ago

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Anonymous

Americor is definitely valuable. I think it it does what it's intended to do. You just have have to be informed as a client. I feel like everybody on their team was in the same page and it was good to learn. I just felt like there was some misinformation. So it could have been a little better as having the agents handling the accounts more accountable to have to have in the information needed. They are helping us achieve what we needed to achieve. There was some hiccups here and there in our timeline. But when it comes down to it, they actually did help tremendously.

2 years ago

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Verified Customer

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Alejandro

Every time that I call I'm being taken care of. They do answer my calls, they answer my questions, make sure that they don't let me go until they know that that everything that I have asked has satisfied me. Very good experience so far.

2 years ago

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Chynyl

They seem pretty promising. I just started with them, but as far as customer service and what they said they were going to do and what's happening, they're fulfilling what it is. They said exactly what they were going to do. I was on the phone with them for about 3 hours and the representative was very patient. He took the time to answer all my questions to the best ability that he could.

2 years ago

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Verified Customer

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Marshall

Everyone I've worked with has been just incredible. From customer service just to help me understand what my term is and exactly what was handling and how they're going to be with me every step of the way and I'm not alone in the process, it's just been reassuring.

2 years ago

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Verified Customer

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Carol

Quick to answer my questions through text messaging. I've very new to it, I have only made one payment so I don't have a long history yet with them. The lady that I have has gone out of her way to help me when I did have an issue.

2 years ago

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Denise

I told and told them I'm on disability and they wanted the payment to come out of a different account, to open up an account so I can just put that single payment in there. Since I'm on disability I do not have two banks account so they are not happy with me about that because I cannot have two bank account being on disability. Other than that I'm not getting any information other than "check your portal" and I look at my portal and update what needs to be updated and I never hear from them. They're nice to talk to but I'm not opening another account just to get in trouble with disabilities. I follow disability rules, not Americor rules, and she shouldn't have accepted me as I had to open up another checking account. She got kinda nasty with me so I canceled the whole thing.

2 years ago

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Verified Customer

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Samanda

All the people that I talked to were very knowledgeable about everything that they were talking about, I really didn't have to ask any questions because they provided everything for me. It's a really good program to be going through and for anyone out there that is struggling financially, just trying to put food on the table and stuff, it would be a really good program to go through.

2 years ago

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Verified Customer

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Shakia

I had to go through thee representatives before I got the one that would actually help, some of the other people were inconsistent saying they will call me or get back to me but never did. I waited and I had to keep calling back until I was transferred to someone. The last guy was thorough and got the job done within an hour. Everything is pretty clear, so I do like that.

2 years ago

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Verified Customer

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Samantha

It's been good, it's been pretty easy to enroll and the people that I talked with have been very helpful. Any question that I have, they have been able to answer or if they have not been able to answer they at least get back to me within a couple days so they've been very persistent about making sure that I don't have any open ended question.

2 years ago

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Anonymous

The portal is very useful and very clear and it's all very straightforward. Every person I've spoken with from the company has always been courteous, polite, efficient and and seems to know what they're doing. You get the best interest rate and reliable company. They should do the settlements a little faster, it takes a really long time and in the meantime, our credit score gets really hit.

2 years ago

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Verified Customer

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Rob

Very professional, extremely helpful, easy to deal with. Website is easy to navigate and overall good customer service. I can call in and anybody's willing to help me out. Nobody blows me over or anything, they're always willing to help and are easy to deal with.

2 years ago

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Marquice

They're really good and they listen and they it's a real easy process. He was working with me and I had concerns and he was able to answer all my questions and get rid of those concerns. They explained everything thoroughly and I was fully informed of my decision by the end of getting set up. They were very easy to talk to, very informational.

2 years ago

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Angela

Very friendly, very knowledgeable, very patient. Listen to your options, they're doing what's best for you at your time and your situation. I think they're doing a great job right now. He explained everything and so far everything's been going like he said.

2 years ago

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Verified Customer

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Jordan

Very professional experience. The representative has been very helpful and very informative, I can tell I'm going to be taking care of correctly. The representative made sure that all of my questions in any concerns that I have prior to starting the process were answered. Trust americor.

2 years ago

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Esther

I would definitely say go with Americor they've been so good, information is great and I like working with them. The people I speak to are always so very helpful and they keep in touch, they are not overbearing and they've been very good to me.

2 years ago

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Matthew

It's been an easy, smooth experience. They explained everything real well and they followed up with me and they made it well understood what I was doing. They're already negotiating with lendors. So far it's been a smooth process and I'm really happy with it.

2 years ago

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Sabrina tharp Bastrop, LA

Americor is with you all the way, from the first hour you communicate with them.They keep you informed when they reach an agreement with a creditor & you have a choice whether you want to accept that agreement.I would definitely recommend them to anyone needing help.

2 years ago

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Charlotte Fish Arlington, TX

Easy friendly process. Informative. They went through what the whole process would take and made sure I understood the process and what I will be dealing with as far as creditors calling and how to best handle phone calls or letters.

2 years ago

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Diane R Avery Lady Lake, FL

Americor made it easy to navigate my debt settlements, and provided me with all of the information I needed in a clear, concise, and timely manner. The staff at Americor are understanding, nice, and overall very professional. I knew from the moment I talked to the first representative to set up/apply for debt settlement that I was in good hands.

2 years ago

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Bradley Justice

The Customer Service Agent listened to my concerns and provided the answers to the questions I had. This program has allowed me to breath much easier concerning my debts due to my family's many illnesses. They are always reassuring and continue to keep my eyes on the goal of being debt free in the near future.

2 years ago Edited April 17, 2024

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carlo gambino Seminole, FL

Strict adherence to the law, full disclosure on its policies and procedures and excellent customer service. You are treated with dignity and respect at a time when you may be going through hard times due to issues beyond your control.

2 years ago

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Lambert Guay Lakeland, FL

For me the person who help me was kind took there time to explain the process help me when I didn't understand how to download something and the people that work here are understanding and do their very best to help you. Thank you

2 years ago

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Garrett

They've been really helpful and informative and they have a good website and it's pretty self explanatory. The gentleman I talked to was really really helpful and and I appreciated that there were options out there for people like me.

2 years ago

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Beverly

A company you can trust. They were quick to answer all my questions, and several times in some cases. They were just very, very patient and kind and gave me contact numbers in case I had more questions, so it was all very helpful. Very professional. I found it was completely a wonderful experience under the circumstances.

2 years ago