Name: Americor
Rating: 4.9

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roger c costa

the entire phone call was perfect and very explanatory.

2 years ago

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Juan Marine Kissimmee, FL

They working hard for me . Helping me fix my messed

2 years ago

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Denise Abbey Buffalo, NY

Video was detailed and explained exactly what the agent told me.

2 years ago

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Remi Tabangcura Sacramento, CA

Quickly responds and continually updating me with progress

2 years ago

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Connie ONeal Bonney Lake, WA

Incredibly helpful, especially for a non-tech savvy person.

2 years ago

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C John

I am a believer with this company! Excellent service!

2 years ago Edited March 29, 2024

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Angela Files Glen Burnie, MD

Cameron was very helpful. He was very to the point.

2 years ago

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Maurice Perkins Sacramento, CA

Very informative so I decided to try this company

2 years ago

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Denise Davidson

Don’t use Americor! They don’t followup timely. You don’t receive callbacks when ask to speak with a supervisor. Customer service is declining!

2 years ago Edited November 20, 2023

Reply from Americor

Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest evaluation of your experience with Americor, and we're glad to hear that overall, the journey has been positive.

We sincerely apologize for the inconvenience you've encountered with the payment schedule alignment and the challenges you faced with our partner, Credit 9. Your concerns are important to us, and we want to assure you that we take them seriously.

We're genuinely sorry to hear about the frustration caused by the unexpected denial and the lack of follow-up from Credit 9. We understand the significance of timely and transparent communication, and we are actively investigating this issue to prevent similar occurrences in the future.

Please allow us the opportunity to rectify this situation and kindly request that you reach out to our Office of the President team at officeofthepresident@americor.com. Our team is committed to addressing your concerns and ensuring that your experience with us is as smooth and positive as possible.

We appreciate your understanding and are grateful for your continued trust in Americor. If you have any further questions or if there's anything else we can assist you with, please do not hesitate to reach out.

Best regards,
Americor

Nov. 15th, 2023

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Gary Casper, WY

The ease of getting started on the program

2 years ago

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Melinda Apollonio Coventry, RI

Very informed answered all the questions we had

2 years ago

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Metta Show's Tacoma, WA

Thank you for helping me out to consolidate my loan.

2 years ago

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Brenda Sharp Eatonton, GA

Everyone made me feel at ease with the process.

2 years ago

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Sylvia

Great customer service, fast service, knowledgeable

2 years ago

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joe blackwell

Very helpful team helping me to get back on track.

2 years ago

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Johnny Waits Rome, GA

Great customer service every thing explained really well.

2 years ago

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Caroline Clark

llAll they have done so far is ruin my credit and have my creditors call me and harass me. I'm wondering if I made the right choice.

2 years ago

Reply from Americor

I understand your frustration, and I'm sorry to hear that you're feeling this way. We take your concerns seriously, and we want to address them as best we can.

It's not our intention to negatively impact your credit or subject you to creditor harassment. I'd like to emphasize that debt settlement can sometimes have temporary negative effects on your credit as part of the process, but our goal is to ultimately help you find a path towards financial recovery and debt relief. We aim to negotiate with your creditors to reach settlements that are beneficial for both parties.

We are committed to resolving this issue for you and would appreciate the opportunity to discuss the specifics of your case in greater detail. Please get in touch with us at officeofthepresident@americor.com, so we can work on a solution to alleviate your concerns and improve your experience with our services.

Your feedback is invaluable to us, and we are determined to make things right. Thank you for your patience and for giving us the chance to address your concerns.

Sincerely,
Americor

Nov. 7th, 2023

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Constance Baltimore, MD

I like how you all got me a settlement this past month after three months

2 years ago

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Jonathan

They always check up on me. I love how easy it is to work with them!

2 years ago Edited November 20, 2023

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Delores Brown Clermont, FL

The people were very nice 👌 I appreciate the them!!

2 years ago

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Vitaly Vengerovich Twin Falls, ID

Very knowledgeable and professional Love it

2 years ago

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Dionne Young Candler, NC

Timely arrangement of the financial plan.

2 years ago

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Carlos Myerstown, PA

Good job, I received all the information that I needed

2 years ago

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Scott Callahan Troy, IL

Everyone is there to help you with anything you need

2 years ago

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Victor Rosario Middletown, NY

Love the service Customer service is amazing

2 years ago

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Amie Houston, TX

So far so good. We will see! People are very kind.

2 years ago Edited October 10, 2023

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Lee Springdale, AR

Very professional and they help you every step of the way.

2 years ago

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Carlos Berrios North Miami Beach, FL

“Welcome” call was a rushed reading of a scripted guide. He actually yawned at one point!

2 years ago

Reply from Americor

I want to extend my sincere apologies for the subpar experience you had during your "Welcome" call. Your feedback is essential, and I appreciate you bringing this to our attention.

I'm truly sorry that the call seemed rushed and that you felt the representative was not fully engaged. This is not the level of service we aspire to provide, and I want to assure you that we take your concerns seriously.

To address this issue and ensure a more positive experience moving forward, we are reviewing our onboarding process and retraining our team to deliver a more personalized and attentive welcome experience. Your feedback is instrumental in helping us make the necessary improvements.

If there's anything specific you would like us to address or if you have further concerns, please feel free to reach out directly at officeofthepresident@americor.com. We value your input, and we are committed to making sure your experience with us is a positive one.

Thank you for your understanding.

Sincerely,
Americor

Dec. 26th, 2023

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George Dieffenbach Queens, NY

Nice work! Very professional! Good info!

2 years ago

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charlon smith Louisville, KY

It was hard to get in touch with an actual person.vSlow response time to email that are sent with questions/concerns.

2 years ago

Reply from Americor

Hello Charlon, thank for taking the time to share your experience with us. We appreciate your perspective and we are always striving to improve our services. Unfortunately, we cannot locate your contact information based on the provided details, preventing us from reaching out directly to address your concerns. While we wholeheartedly respect your decision to cancel with us, we believe that we can still continue to assist you in your journey to becoming completely debt free. Please get in touch with us via email so we can resolve any issues you may be facing at officeofthepresident@americor.com. Best regards, Americor

Sep. 25th, 2023

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Manuel Hernandez Atlanta, GA

The Professionalism and customer service care

2 years ago

Reply from Americor

Thank you for taking the time to share your positive experience with Americor! We're overjoyed to have been of assistance. We're here for you whenever you need us. Best regards, Americor

Sep. 25th, 2023

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Keith Awai Mililani Town, HI

Sincere in him wanting to help and knowing he is there for me.

2 years ago

Reply from Americor

Dear, Keith. Thank you so much for taking the time to write us such a kind review. You can always count on us to assist you! Best regards, Americor

Sep. 25th, 2023

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Audrey Cibolo, TX

Explained everything to my satisfaction and understanding

2 years ago

Reply from Americor

Thanks so much for your kind words! We're thrilled to have provided you with a positive experience. If you ever need assistance in the future, don't hesitate to reach out. Best regards, Americor

Sep. 25th, 2023

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Terri Bates Ashland, KY

Kindness and thorough consideration by representatives

2 years ago

Reply from Americor

Thank you so much for your kind words! We're thrilled to have provided you with a positive experience. If you ever need assistance in the future, don't hesitate to reach out.

Best regards, Americor

Aug. 15th, 2023

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Kurt Massey Oklahoma City, OK

Very helpful and made me feel at ease with the situation

2 years ago

Reply from Americor

Your positive review brightened our day! We're honored to have played a role in your financial journey. Remember, at Americor, your well-being is our priority.

Best regards, Americor

Aug. 15th, 2023

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Rachael Baker

She was personable, kind and allowed me to talk.

2 years ago

Reply from Americor

Thank you for your stellar review, Rachael!

Best regards, Americor

Aug. 15th, 2023

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Cheryl Minyard Royston, GA

Very informative and jeeps me in the loop

2 years ago

Reply from Americor

Thank you so much for your kind words! We're thrilled to help on your journey to becoming debt-free.

Best regards, Americor

Aug. 15th, 2023

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Kimberly Sue Szczepanik Toledo, OH

I dislike the fact that you raised the amount of what I was paying when all I was supposed to pay was the set amount of $162/mo.

2 years ago

Reply from Americor

Dear Kimberly,

We sincerely apologize for any frustrations you experienced during your time with the Americor program. It is never our intention to cause confusion or frustration, as we strive to offer clear and concise assistance to all our customers. We understand transparency and trust are key values during your time in our Debt Resolution program.

We appreciate your feedback and will use it as an opportunity to improve our communication skills. We believe in constant growth and learning from our mistakes.

Please reach out to us via email at officeofthepresident@americor.com to schedule a callback to help clarify any questions or concerns you may still have; as well as to review if there is anything specific actions we may need to take in order to rectify this situation. We continue to value your business and aim to provide a better experience to all of our clients in the future.

Best regards, Americor

Aug. 16th, 2023

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Cheryl castellano - Hubert Toms River, NJ

I like the fact everything can be done online.

2 years ago

Reply from Americor

We're delighted to hear that you're satisfied with our services! Your feedback fuels our commitment to delivering top-notch solutions. Feel free to recommend us to friends and family.

Best regards, Americor

Aug. 16th, 2023

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Rodney G Hart Liberty, MO

They did not bother me. Informed me about any settlements.

2 years ago

Reply from Americor

We're delighted to hear that you're satisfied with our services! Your feedback fuels our commitment to delivering top-notch solutions. Feel free to recommend us to friends and family.

Best regards, Americor

Aug. 16th, 2023

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David Heard

Great communication and customer service.

2 years ago Edited May 6, 2024

Reply from Americor

We're delighted to hear that you're satisfied with our services! Your feedback fuels our commitment to delivering top-notch solutions. Feel free to recommend us to friends and family.

Best regards, Americor

Aug. 16th, 2023

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steven taylor

Very helpful. This includes follow-up calls!

2 years ago Edited August 2, 2023

Reply from Americor

Thank you so much for taking valuable time out of your day to leave us a review. We are committed to always be there for you!

Best regards, Americor

Aug. 16th, 2023

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Victor Miami, FL

Talking to the representative sounded very good

2 years ago

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Edward

Very friendly staff, answered all my questions.

2 years ago

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Talha Khokhar Brooklyn, NY

Customer service response was great thing.

2 years ago

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Verified Customer

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Teresa Dallas, TX

Very professional customer service very reassuring

2 years ago

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Verified Customer

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Krista Kingston, PA

Great communication and fast settlements

2 years ago

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Verified Customer

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Linda Catonsville, MD

VERY EASY PROCESS, MADE ME FEEL COMFORTABLE AND RELIEVED

2 years ago

Reply from Americor

Hello Linda. We're glad that we've been able to help relieve some of your stress. We look forward to continue working with you!

May. 4th, 2023

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Verified Customer

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Ivey Santiago San Antonio, TX

I have been a customer since December 2023 and have not been informed of any progress yet.

2 years ago

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Verified Customer

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Ruben

Very good service to the people really help

2 years ago