Name: Americor
Rating: 4.9

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Verified Customer

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Linda Fuquay-Varina, NC

Professional, courteous and informative.

1 year ago

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Toni Warren Traverse City, MI

Every time I call everyone is friendly and helpful.

1 year ago

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Stephanie Robles Phoenix, AZ

They know how to sell, but I stopped paying since no feedback on if collections made

1 year ago

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Colton Bonner Salt Lake City, UT

The process has been largely stress free and intuitive.

1 year ago

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Brenda Read

I haven’t heard anything from Americor! Not anytime not stall.

1 year ago

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William Jamerson Lamar, MO

Taking longer than I thought after adding extra money in our account.

1 year ago

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Mark Gudnason Lakewood, WA

Won’t even tell me what’s up Been months want me to pay but doesn’t contact me with progress Unprofessional

1 year ago

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Toma Glen Saint Mary, FL

they seem to have the right idea they just don't disclose everything to the customer

1 year ago

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Joseph Ferguson Copperas Cove, TX

Probably the worst company to deal with. Can't do what they said they would and can't fix their mistakes.

1 year ago

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David Veasey Bessemer, AL

Liked the way they worked with me on my debt

1 year ago

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Michael McElrath MI

Answered all my questions Made me feel better about things

1 year ago

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Benjamin Fowlerville, MI

No communication. When you call to speak with them or get a staus you only get a canned response

1 year ago

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Kathryn Shingle Springs, CA

Quickness of debt negotiation. Quick response to emails

1 year ago

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Glen Lamar, MO

They drug their feet and screwed me. I had 36,000.00 debt and it is going to cost me 41,000 to 42,000 out of my pocket.

1 year ago

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John Taylor, MI

I felt the program could have been explained a bit better and in more detail.

1 year ago

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Maria Zufall Baltimore, MD

Haven't heard anything back . Haven't heard anything about any progress

1 year ago

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Eileen Villano Audubon, NJ

I am getting numerous calls from creditors. When does this start happening?

1 year ago

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Thomas Tester TN

Great ppl n company to deal with consolidate debts

1 year ago

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Johnny Sykes

Delays with Settlement approvals, app glitches.

7 months ago

Reply from Americor

Dear Johnny,

We sincerely apologize for any delays and inconveniences you've experienced during your settlement process. Your feedback is crucial to us as we continuously strive to improve our services.

We're actively working to address any delays in settlement approvals and resolve any technical glitches within our app to ensure a smoother experience for all our clients.

Please know that your satisfaction is our top priority, and we're committed to resolving these issues promptly. If you have any further concerns or feedback, please don't hesitate to reach out to us directly at officeofthepresident@americor.com. We're here to help and ensure that you have a positive experience with our services.

Thank you for bringing these matters to our attention, and we appreciate your patience and understanding.

Sincerely,
Lesly
Americor

May. 1st, 2024

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Bri D

Some of the worst customer service ever.

8 months ago

Reply from Americor

We are deeply sorry to hear about your dissatisfaction with the level of customer service you received. Providing exceptional service to our clients is our top priority, and we regret any shortcomings you experienced in this regard.

Your feedback is incredibly important to us, and we take it very seriously. We understand the impact that poor customer service can have on your experience, and we want to assure you that we are actively addressing the issues you've raised to ensure that they are resolved promptly and effectively.

Please know that we are here to assist you, and if there's anything specific you would like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly at officeofthepresident@americor.com. We're here to help and ensure that you have a positive experience with our services.

Thank you for bringing these matters to our attention, and we apologize once again for any disappointment or frustration you've experienced. Your satisfaction and trust are of utmost importance to us, and we remain dedicated to making the necessary improvements to better serve you and our clients in the future.

Best regards,
Americor

Apr. 3rd, 2024

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Mike Terrell

All of the forms were easy to fill out and understand.

8 months ago

Reply from Americor

Thank you for sharing your positive feedback regarding the ease of filling out and understanding our forms. We're pleased to hear that you found our processes straightforward and user-friendly.

At Americor, we strive to make every step of the process as seamless as possible for our clients, and it's great to know that our efforts are making a difference.

If you have any further feedback or if there is anything we can do to earn a 5-Star rating, please feel free to reach out to us at officeofthepresident@americor.com. We're here to assist you every step of the way.

Thank you for choosing Americor. We appreciate your support.

Best regards,
Americor

Apr. 3rd, 2024

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Kenneth Mburu Wenatchee, WA

Settlements poorly done and frustrated me

1 year ago

Reply from Americor

Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty. While negotiators always aim to achieve the best possible settlement, your actual settlement percentage depends on many factors, such as the creditors you've enrolled, the delinquency of the debts, the amount financed, and your personal assets.

Interest on your credit cards will stop accruing once your debt is settled, but an average settlement will still result in a reduction of balance owed even after that interest. Plus, it would prevent the compounding interest from continuing to accrue thereafter, potentially saving you tens of thousands of dollars in interest and decades of payments.

We kindly request that you reach out to us at officeofthepresident@americor.com so that we can resolve any additional concerns or questions you may have.

Kind regards,
Americor

Nov. 28th, 2023

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Steve Pehnec Lander, WY

Cancelled my contract. I got my money back quickly.

1 year ago

Reply from Americor

We're sorry to hear that you cancelled but are glad you've received your money back promptly. We apologize for any inconveniences you may have experienced during your time with us. If you have any further feedback or if there's anything else we can do to assist you, please don't hesitate to reach out at officeofthepresident@americor.com. Your satisfaction is important to us, and we appreciate your feedback as it helps us improve our services. Thank you for giving us the opportunity to work with you, and we wish you the best in your financial journey.

Sincerely,
Americor

Nov. 1st, 2023

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Peter Land O' Lakes, FL

Agreement amount was not sustainable. Customer service was almost nonexistent. Need to cancel.

1 year ago Edited January 10, 2024

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Elizabeth Zavala Pomona, CA

I haven't got a follow up on update on my case

1 year ago

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Jeffery Johnson

It seems ok still learning the process

1 year ago

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Kris Masi

Seems to be going slow. But am trusting the process

1 year ago

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Richard Moak Holiday, FL

Still waiting for payoff details on credit cards

1 year ago

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Shawan Corprew Baltimore, MD

Because I was unaware of how long it was going to take

1 year ago

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Leslie Stevens Keller, TX

I keep paying every month but nothing has been done yet.

1 year ago

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Melva Bradford Montgomery, AL

You told me it was only going to be 3 years but it's 4 1/2.

1 year ago

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Joseph Oh

It has been 4 months of payments and no action or request for power of attorney

1 year ago

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Sharon Williams Victorville, CA

Not happy with the company handling of my accounts

1 year ago

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Maria

I haven't heard anything about the results

1 year ago

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STEVEN Philadelphia, PA

Knowledge of debt relief. Concern about clients situation

1 year ago

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paradox killer 2598 Wixom, MI

No answers to questions. Don’t respond to email.

8 months ago

Reply from Americor

We apologize for the lack of response to your inquiries and the frustration it has caused. Your concerns are important to us, and we understand the urgency of resolving them.

Please accept our sincerest apologies for any inconvenience this delay has caused. We are committed to resolving your concerns as quickly as possible and ensuring that you receive the assistance and support you need.

If you would like to discuss your concerns further or provide any additional information, please don't hesitate to contact us directly at officeofthepresident@americor.com. Your satisfaction is our top priority, and we are here to help in any way we can.

Thank you for your understanding and patience as we work to improve our communication processes.

Best regards,
Americor

Apr. 3rd, 2024

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Jose Saenz San Pablo, CA

Not good communication, they never answer the calls.

9 months ago

Reply from Americor

Thank you for bringing your concerns about our communication practices to our attention. We sincerely apologize for any difficulties you've encountered in reaching our team via phone.

Providing prompt and responsive communication is a top priority for us, and we regret any inconvenience caused by the lack of timely responses to your calls. We understand the frustration that can arise when trying to connect with us, and we are committed to addressing this issue promptly.

We have taken note of your feedback and will work diligently to improve our phone responsiveness. This may involve reviewing our call handling procedures, optimizing staffing levels, and implementing additional measures to ensure that all client inquiries are promptly addressed.

In the meantime, if you have any urgent questions or concerns, we encourage you to reach out to us via email at officeofthepresident@americor.com or through our online portal. We are dedicated to providing you with the support you need, and we apologize for any inconvenience caused by the challenges you've experienced in reaching us by phone.

Thank you for your patience and understanding as we strive to enhance our communication practices. Your feedback is invaluable to us, and we are committed to taking the necessary steps to improve your experience with Americor.

Best regards,
Americor

Mar. 8th, 2024

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Tj Thomas Baldwyn, MS

I am not sure what to say at this point. I am not seeing anything has been done

1 year ago

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Kari Kielsa

I have not received any service!! I paid and never got any service.

1 year ago

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Allen Franklin Corinth, MS

I feel like they are taking my money and I'm getting nothing in return.

1 year ago

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Kim V Rochester, MN

Not impressed with the lack of communication. Not bring the client's advocate.

1 year ago Edited January 10, 2024

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Victor Neira Weehawken, NJ

I dislike because they are working very slow

1 year ago

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Vicki Vaughan Tulsa, OK

They would not help me with high interest rate online loans

1 year ago

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Gary SD

I ended up paying more than I originally owed. Horrible experience!

1 year ago

Reply from Americor

We' sorry to hear about your experience and also want to thank you for sharing your concerns with us. Unfortunately, We are unable to locate you in our system based on the information provided in order to better understand and hopefully resolve your concerns, please email us directly at pr@americor.com so we can help you resolve this.

Jan. 10th, 2023

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Preach96 Philadelphia, PA

My credit score dropped 34 points since I joined

1 year ago

Reply from Americor

We appreciate you bringing this concern to our attention, and we understand the importance of your credit score in your financial well-being. Don’t be discouraged! It’s perfectly normal to see a decline in your credit score during this first stage of the debt resolution process.

Many of our clients experienced hardships and were seeing credit score declines by the time they enrolled, due to their credit utilization and debt-to-income ratio. Just remember that you’re going through hardship, and part of getting past this phase of life and getting out of debt is a temporary dip in your credit score.

The reality is, even though it may seem alarming, noticing a decline is a good thing. It shows that you are progressing towards settlements with your creditors.

Just know that as you pay off debt through your Americor Advantage program, you can expect your credit score to rebound, potentially to an even higher score than before enrollment. That timeline depends on various factors, such as the debt enrolled and the amount saved.

Overall, 85% of debt settlement clients report that their credit score after program graduation is the same as or better than their score at enrollment, according to the American Fair Credit Council.

You don’t have to take our word for it. Check out this feedback from our clients in the Facebook Group: https://www.facebook.com/groups/americordebtreliefcommunity/permalink/5531745040280066/

We kindly request that you reach out to us at officeofthepresident@americor.com so that we may answer any questions or concerns you have. We look forward to helping you become debt free!

Sincerely,
Americor

Dec. 1st, 2023

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Pamela Waters Evansdale, IA

Couldn't help me with my financial situation.

1 year ago

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Cheryl Goodman GA

Does not do what they say. Lie about your accounts

1 year ago

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Edward Coats Plattsburgh, NY

Poor from the start I could have settled

1 year ago

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Karolyn Morris Chicago, IL

They messed up my bank account. Waiting on a call back

1 year ago