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Americor

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9.2

Overall Score

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Shawan Corprew Baltimore, MD

Because I was unaware of how long it was going to take

2 years ago

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Leslie Stevens Keller, TX

I keep paying every month but nothing has been done yet.

2 years ago

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Melva Bradford Montgomery, AL

You told me it was only going to be 3 years but it's 4 1/2.

2 years ago

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Joseph Oh

It has been 4 months of payments and no action or request for power of attorney

2 years ago

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Sharon Williams Victorville, CA

Not happy with the company handling of my accounts

2 years ago

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Maria

I haven't heard anything about the results

2 years ago

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STEVEN Philadelphia, PA

Knowledge of debt relief. Concern about clients situation

2 years ago

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Michael Adix

They did nothing to solve my issues. Their solution will not be beneficial.

1 year ago

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Reply from Americor

We appreciate you taking the time to share your feedback with us. We're genuinely sorry to hear that you feel our efforts did not adequately address your concerns and that the proposed solution was not beneficial to you. Your satisfaction is of utmost importance to us, and we want to assure you that we take your feedback seriously.

We would like to learn more about your specific situation so that we can better understand how to assist you moving forward. Please reach out to us at your earliest convenience to discuss your concerns in more detail at Officeofthepresident@americor.com. Our team is committed to finding a resolution that meets your needs and ensures your satisfaction.

Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

Warm regards,
Americor

Apr. 22nd, 2024

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Tj Thomas Baldwyn, MS

I am not sure what to say at this point. I am not seeing anything has been done

2 years ago

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Kari Kielsa

I have not received any service!! I paid and never got any service.

2 years ago

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Allen Franklin Corinth, MS

I feel like they are taking my money and I'm getting nothing in return.

2 years ago

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Kim V Rochester, MN

Not impressed with the lack of communication. Not bring the client's advocate.

2 years ago Edited January 10, 2024

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Victor Neira Weehawken, NJ

I dislike because they are working very slow

2 years ago

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Vicki Vaughan Tulsa, OK

They would not help me with high interest rate online loans

2 years ago

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Gary SD

I ended up paying more than I originally owed. Horrible experience!

2 years ago

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Reply from Americor

We' sorry to hear about your experience and also want to thank you for sharing your concerns with us. Unfortunately, We are unable to locate you in our system based on the information provided in order to better understand and hopefully resolve your concerns, please email us directly at pr@americor.com so we can help you resolve this.

Jan. 10th, 2023

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Johnny Sykes

Delays with Settlement approvals, app glitches.

1 year ago

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Reply from Americor

Dear Johnny,

We sincerely apologize for any delays and inconveniences you've experienced during your settlement process. Your feedback is crucial to us as we continuously strive to improve our services.

We're actively working to address any delays in settlement approvals and resolve any technical glitches within our app to ensure a smoother experience for all our clients.

Please know that your satisfaction is our top priority, and we're committed to resolving these issues promptly. If you have any further concerns or feedback, please don't hesitate to reach out to us directly at officeofthepresident@americor.com. We're here to help and ensure that you have a positive experience with our services.

Thank you for bringing these matters to our attention, and we appreciate your patience and understanding.

Sincerely,
Lesly
Americor

May. 1st, 2024

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Bri D

Some of the worst customer service ever.

1 year ago

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Reply from Americor

We are deeply sorry to hear about your dissatisfaction with the level of customer service you received. Providing exceptional service to our clients is our top priority, and we regret any shortcomings you experienced in this regard.

Your feedback is incredibly important to us, and we take it very seriously. We understand the impact that poor customer service can have on your experience, and we want to assure you that we are actively addressing the issues you've raised to ensure that they are resolved promptly and effectively.

Please know that we are here to assist you, and if there's anything specific you would like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly at officeofthepresident@americor.com. We're here to help and ensure that you have a positive experience with our services.

Thank you for bringing these matters to our attention, and we apologize once again for any disappointment or frustration you've experienced. Your satisfaction and trust are of utmost importance to us, and we remain dedicated to making the necessary improvements to better serve you and our clients in the future.

Best regards,
Americor

Apr. 3rd, 2024

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paradox killer 2598 Wixom, MI

No answers to questions. Don’t respond to email.

1 year ago

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Reply from Americor

We apologize for the lack of response to your inquiries and the frustration it has caused. Your concerns are important to us, and we understand the urgency of resolving them.

Please accept our sincerest apologies for any inconvenience this delay has caused. We are committed to resolving your concerns as quickly as possible and ensuring that you receive the assistance and support you need.

If you would like to discuss your concerns further or provide any additional information, please don't hesitate to contact us directly at officeofthepresident@americor.com. Your satisfaction is our top priority, and we are here to help in any way we can.

Thank you for your understanding and patience as we work to improve our communication processes.

Best regards,
Americor

Apr. 3rd, 2024

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Jose Saenz San Pablo, CA

Not good communication, they never answer the calls.

1 year ago

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Reply from Americor

Thank you for bringing your concerns about our communication practices to our attention. We sincerely apologize for any difficulties you've encountered in reaching our team via phone.

Providing prompt and responsive communication is a top priority for us, and we regret any inconvenience caused by the lack of timely responses to your calls. We understand the frustration that can arise when trying to connect with us, and we are committed to addressing this issue promptly.

We have taken note of your feedback and will work diligently to improve our phone responsiveness. This may involve reviewing our call handling procedures, optimizing staffing levels, and implementing additional measures to ensure that all client inquiries are promptly addressed.

In the meantime, if you have any urgent questions or concerns, we encourage you to reach out to us via email at officeofthepresident@americor.com or through our online portal. We are dedicated to providing you with the support you need, and we apologize for any inconvenience caused by the challenges you've experienced in reaching us by phone.

Thank you for your patience and understanding as we strive to enhance our communication practices. Your feedback is invaluable to us, and we are committed to taking the necessary steps to improve your experience with Americor.

Best regards,
Americor

Mar. 8th, 2024

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Preach96 Philadelphia, PA

My credit score dropped 34 points since I joined

2 years ago

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Reply from Americor

We appreciate you bringing this concern to our attention, and we understand the importance of your credit score in your financial well-being. Don’t be discouraged! It’s perfectly normal to see a decline in your credit score during this first stage of the debt resolution process.

Many of our clients experienced hardships and were seeing credit score declines by the time they enrolled, due to their credit utilization and debt-to-income ratio. Just remember that you’re going through hardship, and part of getting past this phase of life and getting out of debt is a temporary dip in your credit score.

The reality is, even though it may seem alarming, noticing a decline is a good thing. It shows that you are progressing towards settlements with your creditors.

Just know that as you pay off debt through your Americor Advantage program, you can expect your credit score to rebound, potentially to an even higher score than before enrollment. That timeline depends on various factors, such as the debt enrolled and the amount saved.

Overall, 85% of debt settlement clients report that their credit score after program graduation is the same as or better than their score at enrollment, according to the American Fair Credit Council.

You don’t have to take our word for it. Check out this feedback from our clients in the Facebook Group: https://www.facebook.com/groups/americordebtreliefcommunity/permalink/5531745040280066/

We kindly request that you reach out to us at officeofthepresident@americor.com so that we may answer any questions or concerns you have. We look forward to helping you become debt free!

Sincerely,
Americor

Dec. 1st, 2023

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Pamela Waters Evansdale, IA

Couldn't help me with my financial situation.

2 years ago

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Cheryl Goodman GA

Does not do what they say. Lie about your accounts

2 years ago

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Edward Coats Plattsburgh, NY

Poor from the start I could have settled

2 years ago

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Karolyn Morris Chicago, IL

They messed up my bank account. Waiting on a call back

2 years ago