Gabb Wireless is on a mission to keep kids and families connected and protected. The company believes there is a growing problem with kids having too much tech too soon, unlimited access to the internet with harmful content, and unhealthy interactions.

Gabb Wireless is equipping families with products that keep kids safe while still connecting them to friends and family, allowing them to experience the world in a positive way.

Gabb Devices have an innovative spam filter for texting, no internet browser, no social media apps, and no third-party app store. Gabb plans include coverage on a nationwide 4G LTE network with unlimited talk and text on a flexible monthly plan to fit the needs of each child. Gabb Devices help kids focus on connecting in ways that help build relationships and allow them to spend more time developing skills and hobbies.

Simply put, Gabb’s mission is three-fold:

Protect children
Connect families
Encourage life outside the screen

thumb_up

The Good

National Coverage Minus Alaska
Safety Features to Protect Kids
Affordable Phone and Plan
Customer Reviews

National Coverage Minus Alaska

Kids, like everyone, need a phone with reliable service. Gabb phones are built on the back of the nation’s most reliable network and offer great cell phone service coverage. Coverage is offered throughout the United States.

Hawaii is included in Gabb Wireless’ cell service coverage; however, the company does not currently offer any coverage in Alaska.

Safety Features to Protect Kids

The cell phone market for kids is growing, and there are many options for parents and guardians to choose from. Gabb Wireless’ phones offer several safety features to keep kids safe, including the following:
– No internet, no social media
– Active GPS tracking
– Unlimited talk + text
– Gabb Music kid-safe streaming
– Gabb Guard spam blocker
– Parent-managed safe third-party apps on the Gabb Phone

Plus, there is an ever-growing list of safe (parent-approved) third-party apps on the Gabb Phone Plus.

Affordable Products and Plans

Gabb Wireless sells two types of phones as well as a watch (a phone kids wear).

Gabb Watch 2
This is a great option for younger kids or those who prefer a stand-alone watch device. The Gabb Watch 2 triples as a cell phone, GPS device, and interactive watch. It comes in two colors: Silver and Space Gray. It has an affordable upfront cost as well as a competitive monthly fee. You can see the company's website for a cost breakdown.

The Gabb Watch 2 also comes with the following features:

Reliable GPS and tracking functionality with customizable safe zones that notify you when your child leaves and enters specified locations
Unlimited talk and voice/preset text on the nation’s most reliable network
15 customizable text message presets, voice messaging, and emojis
Up to 25 parent-managed contacts (no outside calls or texts)
SOS/emergency button for primary contact
Parent-controlled lock mode to limit distractions during school hours
Flashlight app easily accessible from the drop-down menu
Resistant against sweat, water, dirt, and sand
Gabb Go (a fun task manager and step counter)

Gabb Phone
A device that looks like a regular smartphone, the Gabb Phone allows unlimited talk and text with the option for MMS (the ability to send/receive picture messages and group text). This device has no access to the internet or any third-party app stores. It can be tracked via GPS and is a great option for a first phone. The Gabb Phone has a competitive upfront price and monthly cost. You can see the company's website for the cost breakdown.

Gabb Phone Plus
In addition to all the features of the Gabb Phone, the Gabb Phone Plus is a premium Samsung quality device and comes pre-installed with safe apps as well as optional parent-managed safe third-party apps.

Customer Reviews

Reviews left on BestCompany.com consist of parents thanking Gabb Wireless for creating a mobile device that allows them to easily communicate with their children but doesn't include all the headaches or safety concerns that come with modern smartphones.

In fact, most Gabb customers were extremely satisfied with the included apps and features installed on the phone, stating that it was just enough to entertain their child but not cause them to ignore the world around them. Other customers were happy with the phone and its long battery life (due to the fact that kids can't drain the battery on internet browsing or social media).

A number of reviews also mentioned the company's customer service. In particular, many customers felt that Gabb Wireless responded to their questions in a timely manner and often went above and beyond to help.

Visit Site

thumb_down

The Bad

Cheaper Options Available
GPS Capability Limitations

Cheaper Options Available

If you are looking for an even more basic and affordable phone that lets you keep in touch with your child and track their location using GPS, there are lower-priced options with great reviews. While the company's pricing is competitive for what you get, parents can find options for half that cost with lower tech features. Think walkie-talkies on steroids with a large range.

GPS Capability Limitations

Other companies' phones allow GPS to navigate using a maps app, which may be an added feature on the Gabb Phone Plus in the near future.

gavel

The Bottom Line

Gabb Wireless gives parents and children the option of affordable and safe tech. It is designed to teach kids healthy screen habits and give them independence while allowing parents peace of mind.

Cell phones can have a lot of benefits for children and families, but they can also come with issues. Many parents want their child to have independence and would like to be able to communicate with them while they are away from home but they may not like the idea of giving their child full internet, app store, and social media access. Gabb Wireless helps alleviate these worries with its devices. It also offers kids a limited selection of apps to allow them to learn healthy screen habits while having fun and growing.

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

2.1

star star star_border star_border star_border

389 Reviews

Review Breakdown

5 grade

59%

4 grade

3 grade

2 grade

1 grade

26%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star star_border

Trustworthiness

star star star star_half star_border

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star_border star_border star_border star_border

Ami Reist Jachimski

I just paid $150 to cancel our service agreement yesterday after months of issues with the Gabb Watch 3, the service, and the customer service department. You cannot use the watch/phone at home if you have an EIP address on your at-home internet service that connects your home devices to a cloud. This was never mentioned to me when I signed our 2-year service agreement. I had to "factory reset" the watch 6 times since June because of bugs and upgrades on Gabb's end. Most recently the battery on the watch failed and Gabb wanted to charge me $40 to replace the device. Avoid the headache of this product and company.

1 day ago

Reply from Gabb Wireless

Hi Ami! We're deeply sorry about your experience with us regarding the cancelation fee. We understand that can be frustrating to pay, we would be more than happy to look into reimbursing you with this. We will be reaching out to you shortly!

Nov. 20th, 2024

star star star star star

Maria Harwood

I’m giving Gabb a second chance because Alisen in customer service was friendly and helpful and understanding. I was ready to be done, but Gabb customer service (at least with Alisen) can’t be beat. My kid’s phone stopped working after only a couple of months. Disappointed and frustrated I called to get the contract canceled. Surprisingly, my whole plan and attitude toward Gabb changed with a refreshingly rare kind of customer service. Thank you Alisen, and thank you Gabb for hiring quality people. I hope Alisen’s way reflects the way of your whole team.

1 month ago

Reply from Gabb Wireless

Hi Maria, we appreciate the kind words about our fellow teammates! We are happy to hear that the issue was resolved by our outstanding teammate, thank you again for sharing your experience with us, and thank you for being a part of the Gabb Family. Have a wonderful day Maria!

Oct. 2nd, 2024

star star star star star

Estella Parrow

Natalie was nothing short of amazing getting our matter resolved regarding my daughter‘s watch. I wish all the reps with GABB were as helpful as Natalie!! My review is based on both the product and the assistance from rep Natalie with taking care of our concerns and questions.

1 month ago

Reply from Gabb Wireless

Thank you for taking the time to leave this review! We are so happy to hear that you had such a wonderful experience! We appreciate you, Estella!

Oct. 15th, 2024

check_circle

Verified Customer

star star star star star

Kelsey Graham utah

1 year ago

Reply from Gabb Wireless

We love to get this kind of feedback! We appreciate you Kelsey, thank you!

Dec. 26th, 2022

star star star star star

Savannah Parrott

I bought a gabb watch for my daughter and it was malfunctioning so they sent me another one for free and I was having trouble activating it and they helped it took a little bit of time but they did a wonderful job thank you

2 months ago

Reply from Gabb Wireless

Hi Savannah, thank you so much for leaving this review! We are so glad we could get everything resolved for you. Thanks for being part of the Gabb Family!

Sep. 5th, 2024

star star star star star

Cameron was articulate, informed and maintained a professional decorum through the entirety of our call. All my expectations and wants were met and I greatly appreciate how the interaction was handled.

2 months ago

Reply from Gabb Wireless

We're so glad Cameron was able to assist you! Thank you so much for taking the time to leave us a 5-star review. We appreciate you!

Aug. 26th, 2024

star star_border star_border star_border star_border

Kelli Marsden

I wish there was a zero star option. I have an issue so often with the watch I already know all of the steps customer service is going to tell me to do when I contact them and the ONLY solution is resetting the watch completely which is so time consuming to do. Now the watch is not charging correctly and I'm told it's a $40 replacement fee even though I've been paying for a warranty for almost a year?? I can't wait to get out of this contract.

1 month ago

Reply from Gabb Wireless

Hey Kelli! We apologize for all the issues that continuously occur with your Gabb Watch. We would love to help. We have reached out!

Oct. 8th, 2024

star star_border star_border star_border star_border

Sarah J

First, I had to hunt down a customer service number on their website which I only found through the chatbot. Secondly, the first rep couldn’t help me with the device issue I’ve been having and transferred me to a “product specialist” dept which had high call volume and put me on a call back list. An hour and a half later I received a call that rang twice and as I picked up, they hung up on me! Leaving me to call the cyst service number again and I asked to be transferred to the product specialist only to reach a voicemail that they have high call volume and to chat online with a chatbot, then they hung up on me again!! I called a third time and explained to the rep that I expect to speak with someone and expect a call back. He said he can put my number in the callback queue for tomorrow morning!! Needless to say, I still don’t have my issue resolved and find it highly suspicious and frustrating to try and get a hold of a company that I pay a fee to each month. I’ll be canceling my service if I don’t receive a call back tomorrow. Very disappointed as this device came highly recommended. The customer service dept is severely lacking!

2 months ago

Reply from Gabb Wireless

Hi Sarah, we are so sorry to hear that you have had some issues with our support team. This is certainly not the level of service we aim to provide! We apologize for any frustration during this time. We would like to make sure that your device does get working as soon as possible, and help make this right with you! Please reach out to us through Facebook or Instagram DM's. We are unable to find your account! We appreciate you.

Sep. 17th, 2024

star star_border star_border star_border star_border

Kike Onibonoje

I have been a Gabb customer for over 3 years now. Their software is cumbersome, their GPS tracking system is unreliable and never up to date. When you call them they will say to re-pair the phone to yours and you will have to do this ad nauseum, several times a year. I have grudgingly remained a customer because I wanted basic talk and text for my children. The last straw, a watch that my daughter has had for less than a year quit working. It would overheat during charging and refuse to turn on saying the watch had to be cooled down. Gabb will not send a replacement because parts of the letter etching on THE BACK !!! of the watch fell out. Not the face, the face is pristine. They are calling this a scratch. As if a scratch causes a wrist watch to quit working. If you go with Gabb do not sign a contract, its bait and switch. Their digital infrastructure is poor and you are going to tear your hair out trying to use any of their advertised features.

2 months ago

Reply from Gabb Wireless

Hey there! We are so sorry about the issues you're having with your Gabb device, and we would love to personally look at the watch and see if there is anything we can do however, we're not able to find an account with your name. Please reach out to us through Facebook or Instagram DM's so we can help provide you with a reliable device. Thanks!

Sep. 11th, 2024

check_circle

Verified Customer

star star star star star

Colin May Charlotte, NC

Our son love his Gabb watch! Can’t wait to put it on every morning and is more confident knowing he can always get a hold of us if needed. And we certainly feel more relaxed being able to keep an eye on his whereabouts when playing outside or at school. Highly recommend!

2 years ago

star star star star star

Jacklyn Steward-Garcia

The platform itself is not user friendly, but the representative I had went above and beyond to help me

1 month ago

Reply from Gabb Wireless

Hey Jacklyn! Thank you so much for your review! We are so sorry the website or app was giving you trouble and are so glad you were connected with an agent who went above and beyond to help! We appreciate the 5-stars so much, thank you!

Sep. 26th, 2024

star star_border star_border star_border star_border

Shelly Diener

1 star is more than they deserve. Terrible customer service. Devices don't work And don't ever think you will be able to port out your child's phone number. What a joke. Been dealing with trying to get the new pro4 to work and it will not. Sent a new one and they couldn't even get it to work from brand new. Then would not refund any money. The company is the worst!

2 months ago

Reply from Gabb Wireless

Hi Shelly, this does sound very frustrating! We are so sorry that you are having some issues with our support team. This is certainly not the level of service we aim to provide, we would like to learn more about this situation and try to help make this right with you! We have reached out!

Sep. 19th, 2024

star star_border star_border star_border star_border

Teresa Vigil

we pay for texting and music for my kids and neither work the app for one child, I have asked for help, to no avail.is horrible DO NOT SIGN a contract, BAIT and switch. very bad company- I paid for one child to get removed its that bad- the other one comes off christmas and I am paying for the other to get off. They have horrible customer service, never answer the phone emails are answered two weeks or more. Stay away and be happy I told you.

2 months ago

Reply from Gabb Wireless

Hi Teresa, this does sound very frustrating! We are so sorry you have been having texting issues with your device and a few other issues as well. This is not normal for our devices. We are sorry to hear that you have had some issues with our support team. We would like to get some more background into this situation and help make this right with you as quickly as possible. We have reached out!

Sep. 17th, 2024

star star star star star

Sandra Rowe

The agent was so helpful in getting my new phone set up! I had been struggling on my own for days, so I really appreciated their thoroughness.

2 months ago

Reply from Gabb Wireless

Hi Sandra! We are so happy to hear about your wonderful experience with our support team. We truly appreciate you taking the time to leave a review!

Aug. 30th, 2024

star star_border star_border star_border star_border

Janis Massaro

Have used gabb for 3 years. Always has problems with devices and chargers. Literally always had some type of issue whether the watch wouldn’t charge so we had to get a new one to not being able to track my daughter because the tracking wasn’t working. About a month ago our newest watch stopped charging and you couldn’t buy a new charger, they were out of stock. I decided to just put my daughter on my phone plan. I requested to port her number. Gabb wouldn’t release her number for 4 days at 2pm in the afternoon. So weird. I spent hours on the phone trying to figure out why her number wouldn’t port. Waited until the day they said it would port… or did not. More hours spent on the phone trying to figuring out what the issue is. My daughter’s new phone still isn’t working and the number still hasn’t been released to be ported…. 5 days after requesting. Gabb does say that porting can take up to 48 hours, but that they release the number within 4 hours… this simply isn’t true. Do not use gabb. Their devices are cheap off brand devices that do not work well.

3 months ago

Reply from Gabb Wireless

Hi Janis, we are so sorry to hear this. This does sound very frustrating, we apologize that it took so long to port your number this does not sound normal for our port-out process. This is certainly not the level of service we aim to provide, we would like to help get any issues that you are seeing resolved. Please feel free to reach out to us via Instagram or Facebook Direct Message and we would love to work with you.

Aug. 15th, 2024

star star_border star_border star_border star_border

Soniablade12

The usability of the device and app is unreliable. I have called multiple times today only to get misguided advice, and when I was transferred to tech support they must have reached their after-hours so I was disconnected and instructed to call back another day. Since I was instructed earlier in the day to reset a watch to factory settings we are now no longer even able to make calls to or from it. Their customer service is non-existent. I feel badly for their personal because it seems they are being fed to the lions by the company they work for. Find another source for communicating with your child.

3 months ago

Reply from Gabb Wireless

Hi Sonia, we are so sorry for all the trouble you have experienced with your watch and customer service. It sounds frustrating. We really want to help you and get your issues resolved. We are having trouble finding your account in our system, so if you could reach out to us on Facebook or Instagram we can help!

Aug. 8th, 2024

star star star star star

Lena C. D.

Gabb is a good, unique and inexpensive option for parents. Previous to purchasing the Gabb phone, our son used a Verizon phone with Google Family Link installed. Although all the apps were disabled with Google Family Link (i think its called), there was no way to disable Google search and endless text memes and gifs, some which are not approprate for children. Also, I was playing $50 a month at version for barley service, this same service on gabb is $28. With Gabb the location feature is pretty good, but perhaps doesnt update as often as Verizon's. That maybe location specific, perhaps we have more verizon towers in our area. To the women who complained Gabb location was was way off, youre mistaken regarding the ability of cell phone location services. No cell phone location service is perfect, it depends which service has the most towers in your area. Though I understand your frustration. One downside of Gabb is the website. Be prepared to do basic ordering, switching phone #'s or even sign in problems via the text chat feature on their website. Although the text chat customer service is very good and does everthing you could want to do, it is a little strange that the webcite cant even do a simple thing like order a phone.

1 year ago

Reply from Gabb Wireless

Hi Lena! Thank you for taking the time to leave this review. We're happy to hear that Gabb is a good fit for you and your family. We would love to show you how any of our devices can be ordered through our website as a new line or a replacement device through your MyAccount. Unfortunately, we are unable to find an account under this name. To ensure we can get you the information needed as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT Thank you!

Jun. 13th, 2023

star star star star star

Sean Smiley Shreveport, LA

First off let me begin by stating that I was on my last email exchange with Gabb Wireless and at my wits end ready to turn off my phone and switch to another carrier because I was so incredibly frustrated by email only tech support. Then by pure chance I stumbled upon a phone number and Ruthie in Gabb Support answered the call to action and in less than 30 minutes was able to troubleshoot and masterfully guide me through fixing an incredibly *simple* fix (in retrospect) that was *completely* overlooked in a 22 round email thread spanning almost 3 weeks for a problem that had been stumping me for over a month. I cannot overstate the power of exceptional customer service combined with a tenacious desire for problem solving. Again, I was ready to toss the phone and never look back at Gabb Wireless. Thank you Ruthie, you made ALL the difference! Sean S.

1 year ago

Reply from Gabb Wireless

Hi Sean! Thank you for this review. We are happy to hear that our amazing Customer Support agent was able to help resolve the issue you were seeing on your device. We apologize for any frustration this situation has caused. We appreciate your feedback on the situation. Thank you, Sean!

May. 19th, 2023

star star star star star

Sandra Baltimore, MD

Well I initially purchased a watch for my son for Christmas but after setting it up we realized that he couldn’t Text , only using voice and he didn’t like that so he stopped using his watch. I reached out to customer service to ask for an upgrade to a phone and she gave me wrong information saying I couldn’t. Well, a few weeks later a customer service rep called Marceline sent me an email and went above and beyond to get me taken care of. She was an exceptional customer service rep and now I highly recommend Gabb to family and friends. I have peace of mind knowing my child isn’t on the internet or social media apps. Thanks Gabb wireless

1 year ago

Reply from Gabb Wireless

Hi Sandra! We apologize for any confusion or frustration this may have caused. We're happy to hear that our amazing Customer Support agent was able to help get this situation resolved. We're happy that the Gabb Phone is a good fit for you and your family! Thank you for this review.

Feb. 21st, 2023

star star star star star

Tami Gomez San Jose, CA

I called customer service in need of support for my daughters’ account. Our service agent was really sweet. She also was pleasant but firm that she couldn’t share any information with me because I was not listed as an authorized user. It does seem like they have our kids safety first. I was really impressed actually that even with me having our order number, my girls Gabb numbers, etc, the service agent would not discuss account details with me until my partner cleared me with a PIN as an authorized user. We already loved the independence within boundaries that our Gabb watches have offered our 8 and 9 year olds. Now we appreciate the customer support too!

1 year ago

Reply from Gabb Wireless

Thank you, Tami. We love to hear this feedback! We're glad that safe tech is working for your family. And appreciate your support!

Feb. 6th, 2023

star star star star star

Joey Jacksonville, FL

Over the last month our experience with gab customer service has been regulated to the chat online only. This was so frustrating of a way to communicate. Yesterday I received a phone number for customer service. Today I dial that number and spoke with a delightful young lady named Annie. And he was not only competent and understanding but she was also compassionate and gave me multiple ways to solve the problem. After what felt like knocking our heads against the wall to get our phone to work and he was our knight in shining gab armor. I am hopeful that the solutions she provided will not only work but will provide us with the service that we’ve come to expect from gab wireless. Gab is lucky to have a customer service employee like Annie who is kind, smart and compassionate

1 year ago

Reply from Gabb Wireless

We love to hear this, Joey! Thank you for this review!

Jan. 27th, 2023

star star star star star

Mary Monrose Honolulu, HI

Update: A rep named Rowan, reached out to me and has been phenomenal with helping to make sure all my needs were met. Rowan went above and beyond, was patient and very friendly. Thank you again! I ordered a phone from Gabb Wireless for my daughter for Christmas. I purchased it during a Black Friday sale and was sold based off the reviews, the advertisement of keeping your old number and no social media. Well only to find out it was all false. I was unable to set up the GabbID nor keep the same number. And their return policy is a bunch of bs;15 days after the package is received and it can't be open. Very disappointed as I was looking for something without internet and social media for my daughter.

1 year ago Edited March 30, 2023

Reply from Gabb Wireless

Hi Mary! We're happy we were able to get this all worked out for you. We're happy to have you as part of our Gabb family. Thank you!

We hear you and apologize for any frustration this may have caused. We would love to help clarify and resolve these concerns with you! We do advertise and provide no social media and an option to port an existing number from a prior service provider to our Gabb devices. Your account information from that provider is requested during checkout. Occasionally, service providers can put a lock on the number being transferred to protect your number. When a number transfer has not completed, this could be the cause. We would love to take a look into this for you! We do provide a 15 day return policy that is unique to specific orders that were ordered during our Holiday Activation period. If Holiday Activation is selected during checkout, the 15 days starts the day the device is activated. We would love to take a look into this as well for you to help clear up the confusion. We have reached out!

Jan. 13th, 2023

star star star star star

Heavensenthorse Clermont, FL

This product is marketed as a kids phone, with no internet access. However, we found that for a work phone, i.e. no access to internet, it is fantastic!! It has the features needed to do a job without the distraction of looking online for things. Also, it is a great phone for those not wanting to be tempted to be on social media, etc. It keeps a person humble, honest, andtrustworth. I think the only negative I have, and it's not much of one, is that it doesn't have a map software. But most vehicles have that today anyway, so that is why I didn't mark down my stars. We have had great customer service with this phone. We even bought one for our 16yo's first phone. It's been peaceful knowing he cannot surf the web whenever. It's a least a deterant!

3 years ago

star star star star star

Beth Los Angeles, CA

I like what the company has to offer. It’s been something I have searched for for my younger teens. A phone that looks like a smart phone without the freedom of the internet and apps. It also has a camera and the capability to down load music onto it as well as hold an extra SIM card for storage. I also like the fact that you can allow SMS/picture sending/receiving and group texts or not based on the plan you have. I think the plans are very affordable and the phone very reasonably priced as well. I have had to use customer service twice since getting our phones and both times I got a reply before 24 hours. I used their email and both times they were able to help me and fix my problems with clear and easy to follow instructions.

3 years ago

star star star star star

Teacher Mom Modesto, CA

This is an AWESOME product (phone and cell plan) for young teens! I have a 13 year old boy who has enough screen distraction in his life. Gabb allows us to have a connection through phone, text, and GPS for safety, without all of the headaches that come with modern smartphones. It also gives my son a phone with the same look and feel of a modern smartphone--and this is more important than you'd think during the middle school years when they just want to blend in with the crowd. The company itself is FANTASTIC--they do exactly what they say they are going to do. Customer service is fast and easy. I've lost track of the number of people I have recommended Gabb to!

3 years ago

star star star star star

Angela Linville, CFCE Leavenworth, KS

We purchased the Z1 at Christmas time last year (2019) for our 13-year-old, and it served it's purpose well. The only features we really wanted that it didn't offer were GPS tracking, group texting, and image texting (selfishly for my own use). When the Z2 was announced, with the GPS tracking, and the option for the Plus plan with both image and group texting, it was a logical upgrade for this Christmas. We were going to pass the Z1 down to my 10-year-old, as he already had the Verizon Gizmo watch for tracking and basic texting. However, he had outgrown the watchband, and we decided to trade in the Z1 for a second Z2 with the basic plan, and cancel the Gizmo. Both boys were excited to receive their phones, and they do exactly what we wanted them to do. The customer service reps at Gabb have helped us receive promo discounts, transfer lines, upgrade plans, transfer SIM cards, and merge accounts. They are pleasant, helpful, and follow-up with more details or corrections when the situation calls for it. We have kept our Verizon accounts for the parent devices for now (as 15+ year customers), but are happy to have this option for the teen/tween, and have even contemplated switching the parent lines as well. We recommend this option to others and are grateful for a simple, effective, and safe way for our kids to stay in touch.

3 years ago

star star star star star

jedimvma Tysons Corner, VA

i purchased a phone for my 5 year olds to share. it was (is) going to arrive later than expected and i was worried because they're about to visit their dad out of state and i wanted them to have the phone for the visit. i first contacted because the billing is set on a certain day, which happened to be before we go the phone (but after we were supposed to get it) and i didn't want to be billed before my kids were even able to use the phone. the agent who helped me basically said they could disconnect the phone so i'm not billed, and credit me the bill amount that i'd already paid so that once i get the phone i can reconnect and use that credit on my account then. i contacted again 11 days after i was originally supposed to get the phone and that agent explained that there were 2 more days until the time when they would send a replacement, but because of my situation he went above and beyond and asked for approval to send one out 2 days early to make sure we have the phone on time. i have yet to get the phone but i'm already so happy because the customer service agents have been so very helpful, kind, and understanding. i'm so pleased with the help i've received and can't wait for my kids to get their first phone!

3 years ago

star star star star star

Jason Muhlberger Flower Mound, TX

3 years ago

star star star star star

Ellen Blust Middleton, WI

Gabb Wireless offers all that it advertises - a smart, inexpensive way for teens to be in touch with their parents and friends without the addictive quality of internet connection, and without making them feel too different from their peers. I searched for a long time for something like this, and was so glad to find Gabb. Now that my son has his own Gabb phone, I can also say that it works great in all its apps and its network. The phone lasts for days without running out of battery, my son enjoys having it, and the assurance that he can get in touch with us without being tempted to spend all his time staring at a screen... is priceless!

5 years ago

star star star star star

Mark D

Safe phones for my kids to use in these uncertain times. Helpful customer service for us old timers.

2 months ago

Reply from Gabb Wireless

Hey Mark! Thank you so much for the 5-star review! We are so happy to hear that you had a great experience with our customer support team and that our phone has helped bring you some peace of mind during these uncertain times.

Sep. 18th, 2024

star star star star star

Mindy Mcdonald

Krissy is amazing to work with!! She always goes above and beyond to answer all of our questions. We LOVE Gabb and can’t recommend it enough!

3 months ago

Reply from Gabb Wireless

Hi Mindy, we are so happy to hear this! Krissy is awesome, and we're so glad you're part of the Gabb Family! Thank you for leaving this review.

Jul. 30th, 2024

star star star star star

Jasmine Brown

Angelyn deserves ten stars! Friendly, efficient, patient! She solved my issue in no time and kept me updated while she was working on the resolution.

3 months ago

Reply from Gabb Wireless

Angelyn is a rockstar! We're so happy to hear this. Thank you for leaving the review!

Jul. 30th, 2024

star star_border star_border star_border star_border

Casee Moore

Their system is ridiculous. I have no idea why anyone gives Gabb a good review. I have had nothing but problems and the IT support can do nothing but apologize for all the shortcomings. First my sons phone had been getting constant spam calls since I turned it on. I block all the numbers but they keep calling on different numbers. IT support said I can change the number, which I will be doing but I thought gabb guard was supposed to block at least some... after 50 + span calls yesterday, I am going to say it doesn't work at all. We'll see if changing the number does anything at all... Also, my son misplaced his phone today, which I had to put on vibrate because its constantly ringing from spam calls, and the "play sound" isn't working. IT support said nothing can be done without the device... WTF. So gabb guard and play sound to locate doesn't work... does anything? Also, the spam calls cannot be deleted from my phone or his so now he has dozens of random numbers on his recent calls list that he could call, because blocking doesn't stop his phone from calling them. How is this safe? This is the most ridiculous thing I've dealt with in years. I am going to review this everywhere I can and post all of these shortcomings so hopefully no one else gets blindsided with their incompetence!

5 months ago

star star_border star_border star_border star_border

Celeste Hawes

We have had GABB for a few years but would never recommend it. We have it because we need it. But of the three watches we’ve had only one works. We’ve called multiple times to get a troubleshoot on them and the customer service is HORRIBLE! They ask a question and then they don’t give you time to respond and then when you do they cut you off and try to answer the question but they don’t have the full story. And then after 5 mins of trying to explain the issue they then say, sorry that’s for X department and transfer you. The gentlemen I spoke with today was rude and disrespectful. So we’re waiting for our agreement to end and then we’ll be done for good! I’m seditious looking for other devices for my children that work and have respectful employees.

5 months ago

star star_border star_border star_border star_border

POP DESIGN

Canceled service using their website after being a loyal customer for a year. After I did not receive a confirmation, I called customer service and they told me that the online cancellation takes 5 to 7 days. They said they could cancel it right away, but I would be charged for days that month. I told them that they see that I requested a cancellation on the 27th. They said yes they see it but I was going to be charged through the fourth first because it had not been processed. I said for $2.50 you just pissed off a loyal customer. BTW My daughter’s new Apple phone has more parental settings and security than Gabb could even imagine. I wish Imy daughters new Apple phone has more parental settings and security than Gabb could even imagine. I wish I would’ve known that before I subscribed to them for one year.

5 months ago

star star star star_border star_border

Megan Frump

The pros: The service is good, never dropped calls. There are also no spam calls, which is awesome. I love all the parental controls, really the phone and what we need is great!! The cons: getting someone on the phone. It’s absolutely dreadful. We have been with Gabb now for a full year, and just upgraded the phone to the pro 3, and signed a 2 year contract. Oh my word! Getting a hold of people is unreal… you call, basically told, you need to call back. They need to invest in the call back system. I go on live chat, wait for hours, totally forget I was on chat, and then when they finally come on, it ends, because I’m not there. Emailing isn’t great either. If you are busy and overwhelmed, that awesome, hire more people. Because the LACK OF CUSTOMER SERVICE IS AWFUL. Now when you actually get to someone, pray your call doesn’t drop!!! Yes, that happens and they don’t call you back!!! But they are very nice once you get them on the phone. Truly, there shouldn’t be many issues where you need to reach them- BUT when you do, it could be weeks (not kidding). We have two issues we can’t get resolved on our own, and we just have to “keep trying” to reach them!!!!

10 months ago

star star star star_border star_border

Brian Kennedy Burkburnett, TX

I previously left a review about the new Gabb Phone 3 Pro and the issues I was having. Kimberly from the company reached out to me personally to find out what the issues were. After listening to what I had to say she offered to send a replacement phone to me at no charge and credit my account. Although after getting the replacement phone it still had issues and was not working right and tech could not get this figured out, Kimberly worked with me every step of the way. After frustration I told her that I would just rather go back to my old z2 since it worked properly and wanted to keep the MMS as well. She worked with billing and though I couldn't get my old rate back she was able to get me a decent plan with the MMS & SMS and only on a month to month basis which is what I asked for. Overall I still like the company as I can see merits in the phone and the things that did work were great and helpful. Sad that the Gabb Phone 3 Pro had issues and hopefully they can get these worked out, but overall I am happy with the resolution that we came to and the support that I received from kimberly through the whole process.

11 months ago Edited December 14, 2023

Reply from Gabb Wireless

Hi Brian, we are very sorry to hear you are having these issues with your new device! We hear you and can understand the frustration, we are sorry that you have had issues getting ahold of our support team. This is certainly not the level of service that we aim to provide. We want to learn a little more background into these issues that you have been running into with your device. We would love to get the chance to help make this right with you. We have reached out!

Dec. 5th, 2023

star star star star star

Susannah Craig Tallahassee, FL

Gabb is fantastic. We have the watches for both boys & I feel so much better when I have to drop them off somewhere that I can track them, call them, message them, etc. It gives them freedom too to talk with other friends that also have Gabb devices or grandparents/family. Plus they love the cool features! Customer service is excellent (thank you Ruthie)!

1 year ago

Reply from Gabb Wireless

We love hearing this feedback! Thank you, Susannah!

Jul. 17th, 2023

star star star star star

Christian Renger Fort Collins, CO

I was helped over the phone by a young woman named Arlo, she was fantastic. So polite and attentive, she helped troubleshoot the issue we were having, and was quick to provide a solution. She exceeded our expectations! We have been customers of Gabb for several years now, we appreciate their mission, and it obviously translates to their team, because Arlo was a delight in terms of Customer Service! Thank you!

1 year ago

Reply from Gabb Wireless

Hi Christian! Thank you for this review! We love hearing about positive experiences from our customers with our Customer Support. Thank you for being part of our Gabb family.

Apr. 28th, 2023

star star star star star_border

Gwendolyn Adams

UPDATED REVIEW: After posting our initial review, someone at Gabb reached out and offered to Warranty our watch and screen protector as the battery length was not performing as it should per their customer service. We were excited to have a new one sent quickly. We have used it for a few days since the replacement and don't see any problems with the battery with the new one. We are hopeful that this new one will continue to work out! INITIAL REVIEW: We have been using the Gabb Watch for about Seven months. I like that it is simple and I like that it is affordable. I have been disappointed and annoyed with how often you have to clean it for it to charge as well as for what a short charge the phone holds. Whenever my son uses it often, it runs out of battery super fast and even after a full charge and shutting it off, it won’t hold a full charge overnight. The screen protector worked when we dropped it but we were surprised how easily it broke and noticed that things like my phone cover for my cell phone are much sturdier. The customer service is torture. You have to interact with them so many times and it feels like they don’t even hear you.

1 year ago Edited April 13, 2023

Reply from Gabb Wireless

Hi Gwendolyn, thank you for this review! We are happy to hear that we were able to get your situation resolved. Thank you for allowing us a chance to make it right with you!

Mar. 27th, 2023

star star star star star

andrew evans

Had an issue with our contract as the payment was much higher than the agreed rate but customer service has been above and beyond amazing getting everything worked out and following up months after to ensure everything is still working great. Megan has been one of my favorite customer service people ever. Highly recommend the watch, service, and customer support.

1 year ago

Reply from Gabb Wireless

Hi Andrew! Thank you for this review. We love hearing these experiences with our amazing Customer Support. We're happy to have you as part of our Gabb family!

Feb. 15th, 2023

star star star star star

Mazey Strauss Boston, MA

Thank you GABB Wireless for bringing cousins closer together during the holidays. My three young granddaughters received gabb watches for Christmas. It’s so much fun to see and feel their excitement and hear the laughter as they explore their newfound independence. Their 95 year young great grandmother couldn’t stop smiling! The “Gabbing Cousins” go gabbing together! Oops, the gabb basecamp farm phone is ringing - bye for now and thanks again.

1 year ago

Reply from Gabb Wireless

Thank you, Mazey for this amazing review! We love that your Grandkid's are loving being apart of the Gabb family. We appreciate you!

Feb. 2nd, 2023

star star star star star

Morgan McWilliams Ennis, TX

Gabb wireless has given me peace of mind knowing I can access my child’s location and contact them anytime. Not only has that been helpful but the live chat feature is so helpful as well. I needed help figuring out my bill and Noel C. was such a great help in getting my bill payment processed quickly and without hassle. Would definitely recommend gabb to all parents out there!

1 year ago

Reply from Gabb Wireless

Hi Morgan! We appreciate this review and are happy to hear that your Gabb device is a good fit for you and your family!

Jan. 30th, 2023

star star star star star_border

Katie Oceanside, NY

Overall its a great idea for kids that aren't old enough for a phone. This allows my husband and I to keep in touch with her whether its walking home from school or going on a bike ride. She can also talk and text with her friends. Its not as user friendly mainly because i have an iphone. One thing i would say is make sure you back up your info. Its not an automatic function like the iphone when you are setting up the phone. Make sure you sign up for Gabb ID this will ensure back up. My daughter dropped and broke her phone. The process for getting a new phone was very easy but i was unaware of backing it up. Make sure you get insurance worth it!

1 year ago

Reply from Gabb Wireless

Hi Katie! We love to hear that your Gabb device is a good fit in your family! Thank you for this feedback to help make others aware of the Gabb Cloud subscription that we have available on our devices. This feature allows for customers to back up their photos, contacts and settings through the GabbID for situation just like you mentioned. We're sorry to hear about accidental damage with your device but are happy our Customer Support was able to help! Like you, we also recommend the Extended Warranty insurance for any of those accidents that might happen.

Jan. 13th, 2023

star star star star star

Sofia Livorsi Omaha, NE

The customer service call was answered quickly; the representative was friendly and helpful and I was able to understand her easily (she was obviously a fluent English speaker and familiar with how things are usually phrased in English, no confusing phrasing or unnecessary extra statements, just right to the point). She put us on hold just briefly so she could ask someone and found the answer to our question. At other times we have had to wait a long time for Gabb customer service to pick up the phone but this time we didn't.

1 year ago

Reply from Gabb Wireless

Hi Sofia, we're so glad you were taken care of! Thank you for the review!

Dec. 30th, 2022

star star star star star

Libby Moreno Des Moines, IA

We got Gabb phones for our two daughters last Christmas (ages 11 and 12). We had been holding off on getting them phones because of the distraction/addiction they can cause. Gabb phones have been great in that they allow us to call/text them when needed, but do not have the same attraction for kids to need to be on them all the time with apps and games. The girls don't love that they don't have iphones like their friends, but this has been a good stepping stone! I 100% recommend Gabb phones for your kids!

2 years ago

Reply from Gabb Wireless

Thank you, Libby! We appreciate you taking the time to leave this positive feedback!

Dec. 15th, 2022

star star star star star

LM Glendale, AZ

Gabb Wireless has been fantastic for my young teen. We have been using them for almost two years and have been very happy with the service and have the peace of mind that our daughter is not exposed (to the best of OUR abilities) to social media and such. We have had to contact customer service a few times and they have always been great, although calling in takes much longer. Highly recommend this phone/service for any parents on the fence about getting their older child/young teen a phone.

2 years ago

Reply from Gabb Wireless

We appreciate you taking the time to leave this review! Thank you, LM!

Dec. 19th, 2022

star star star star star

Mac Cabot, AR

After 1 month our daughters phone would not charge. We contacted GABB online chat, Rebecca J did an excellent job, quickly joined the chat, quickly responded to my questions and concerns and found answers and very satisfactory resolution to my issues. I would highly recommend her to address other issues. Thanks so much Rebecca, great name and quality of service for GABB.

2 years ago

Reply from Gabb Wireless

We appreciate you taking the time to leave this review! Thank you, Mac!

Dec. 19th, 2022

star star star star star

V. Venugopalan Aurora, CO

I wanted to write about Scarlett C. I had great difficulty placing an order for two or three weeks. Chat wait times were too long and I wasn’t getting much help. Ms. Scarlett followed up, using her own initiative, emailed me and wanted to know how she could help. She followed up with emails and helped in securing my order fora phone and phone service. I commend her for excellent customer service! I commend er for her customer service and excellent follow through..

2 years ago

Reply from Gabb Wireless

We greatly appreciate you taking the time to leave this review! Thank you, V. Venugopalan!

Dec. 20th, 2022

star star star star star

Travis Clifton Seaside, CA

Scarlet was fantastic, she was able to answer all my questions and very personable. I called in about my sons cracked screen on his gabb watch and she was able to help us get a new one ordered and just a great overall experience. We will be gabb customers for a long time as we have 4 children and we love the product and finding good service is hard these days, thank you Scarlet and Gabb.

2 years ago

Reply from Gabb Wireless

Thank you, Travis! We love hearing this positive feedback!

Dec. 21st, 2022