Name: Gabb Wireless
Rating: 3.6

star star star star star

Elijah Roberts West Valley City, UT

I appreciated the speed and efficiency of the live customer support. I had an issue upon receiving my order, and it was solved within ten minutes.

4 years ago

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Annie Grewe Granger, IN

very helpful!!! Answered all my questions. Helped me swap out my phone, buy a new one at a discount and upgrade both lines!

4 years ago

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Kim Bowler St. George, UT

Gabb wireless is a dream come true. I don't have to worry about what my daughter is viewing and I can still get ahold of her when needed.

4 years ago

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Robert Dean Provo, UT

Gabb is genuinely helping give a solution to a problem. Their customer support are real normal people which is quite refreshing.

4 years ago

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Lori Arrington Murrieta, CA

I am able to keep in touch with my child and know where he is at all times and know that he is safe from the dangers that’s on the Internet.

4 years ago

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Maren Jones Saint George, UT

online support very helpful. It was a little tricky to upgrade our daughters plan & phone but Macy L walked me thru the whole thing.

4 years ago

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coco svedin Caldwell, ID

Amazing helped me with all my problems! And didn't rush me when i didn't understand what she was wanting me to do! Overall she was just amazing!

4 years ago

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Scott Jeppson Malad City, ID

Terrible customer service! Service was shut down after a mix up in billing due to a recent move to a new home. We logged into our account, updated billing address and paid past month along with upcoming. Service has remained down. There was no notice of the issue and customer service is non-existent. Multiple attempts with a "blackout notice" in the midwest (we live in Idaho) for days, with only an option to leave a message. No return calls.

5 years ago

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Adelynn Fisher Lehi, UT

I think the company has very good intentions and meets them very well. The phone doesn't have internet access and no app store so it is safe for kids! Although, I've had a Gabb phone for a little over a year now and there are some problems. While messaging on a group chat, the messages will stop coming through and pile up in the individual's messaging. These messages eventually come through after a while but at random times. This has happened to me on many, many occasions.

3 years ago

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Harry W

Really cheap phones that they charge a premium for. The customer service is horrific. Wait hrs, get disconnected and have to call many times for the same issue!

5 months ago

Reply from Gabb Wireless

Hi Harry! Thanks for your review and we're really sorry to hear about the customer service issues with the trouble getting in touch. That’s definitely not the experience we want for anyone. We’d love the chance to look into this further and help make things right. If you're open to it, please reach out to us via DM on Facebook or Instagram and mention your review. Our team will be ready to help!

Jun. 10th, 2025

star star star star star

Jacklyn Steward-Garcia

The platform itself is not user friendly, but the representative I had went above and beyond to help me

1 year ago

Reply from Gabb Wireless

Hey Jacklyn! Thank you so much for your review! We are so sorry the website or app was giving you trouble and are so glad you were connected with an agent who went above and beyond to help! We appreciate the 5-stars so much, thank you!

Sep. 26th, 2024

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Mark D

Safe phones for my kids to use in these uncertain times. Helpful customer service for us old timers.

1 year ago

Reply from Gabb Wireless

Hey Mark! Thank you so much for the 5-star review! We are so happy to hear that you had a great experience with our customer support team and that our phone has helped bring you some peace of mind during these uncertain times.

Sep. 18th, 2024

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Sarah Swaney

Amazing service! Answered all my questions and stayed on the phone until I was all set! Best customer service!

1 year ago

Reply from Gabb Wireless

Hi Sarah! Thank you for leaving us this review, we appreciate you sharing your experience. We are so happy to have you with us at Gabb!

Aug. 9th, 2024

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Brant Petty

Horrible business. Double charge after an upgrade for months and refuse to credit. New device has less features in app and never locates my child as it is made for! Hidden contract details and non existent custom support. Also they give you no way of reviewing them at all but seem to have all these great reviews somehow.

1 year ago

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Erica Gramajo

Do not do business with this company. Impossible to get in touch with, billing representatives are via email only and take forever to respond. Phone wouldn’t work, and has been a nightmare to get compensated and line cancelled. Absolute garbage.

1 year ago

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Stella Lee Fullerton, CA

With 6 months left on contract, watch stopped charging. No apologies. Just a phone call and email telling me of the penalty for early termination. If I could give it zero, I would. Do not sell a device and plan when your device cannot last till duration of plan.

1 year ago

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Nicki Walker

After 3 months, the device is already broken; it won't charge at all. I waited on hold for 90 minutes with customer service only to be hung up on! The phone is still under warranty but that doesn't do me any good if I can't get through to anyone in customer service.

1 year ago

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Liming Huang Sacramento, CA

The GPS tracking is terrible and can not find my child's location even the phone signal is good and the phone is in the same room of my phone. I just can not understanding why the phone is not working as expected as other companies (such as ATT, T-mobile, and verizon. I guess I have to cancel the gabb and switch to another company.

2 years ago

Reply from Gabb Wireless

Hi Liming! We are very sorry to hear about the GPS issue you are experiencing. This does not sound normal for our devices. We understand how important the GPS function and want to make sure every child is safe. We would love to get the GPS working efficiently for you! We have reached out!

Nov. 20th, 2023

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Alex Swanson

I HATE GABB. I would NOT recommend it to my worst enemy! I have spent more time waiting on hold than my children are actually able to use the phones. The phones often don't have service and their solution is "Take the battery out and that will reset it." You shouldn't have to take out a battery each time you want to make a call or read a text!

2 years ago

Reply from Gabb Wireless

We are sorry to hear this has been your experience so far and want to do everything in our power to make things right. We hold our customer service and products to a high standard and hope we can portray that in working towards a resolution with you. We could not find an account under this name, please fill out this brief form so we can reach you as soon as possible. http://bit.ly/3hTabbT We will contact you within 24 hours.

Aug. 23rd, 2023

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SCJ Aldridge Phoenix, AZ

We received the best help from our representative. He was so knowledgeable and patient. Thanks so much

2 years ago

Reply from Gabb Wireless

Thank you for this review, SCJ!

Jan. 31st, 2023

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Jacob Everett

My customer service rep answered all of my questions in a very kind and helpful way. Excellent experience

2 years ago

Reply from Gabb Wireless

We love to hear this! Thank you, Jacob!

Jan. 31st, 2023

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Kelly E Page, AZ

Love that I can get in touch with my kids quickly. Also if they have the ringer off I can easily ring it from the app so they respond quickly back.

2 years ago

Reply from Gabb Wireless

Thank you for this feedback Kelly! We love to hear this!

Jan. 26th, 2023

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J. Carter-Jones Olivehurst, CA

Rebecca was expedient, knowledgeable and, friendly! What a great start to my morning! Scarlet is also superb!

2 years ago

Reply from Gabb Wireless

We love hearing this feedback, thank you J. Carter-Jones!

Jan. 24th, 2023

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N4SHgames San Antonio, TX

Location tracking is terrible. It’s the whole reason we bought the phone and the watch. I voiced my disappointment to customer service and they offered no help or support. Unfortunately I am locked into 2 years with them. I will be canceling the first day possible. I would not recommend this company to anyone.

2 years ago

Reply from Gabb Wireless

Hi N4SHgames! We are sincerely sorry to hear about these issues that you have been having with the location on your devices. This does not sound normal for our GPS tracking and customer support. We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Jan. 17th, 2023

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Deanna Jaramillo

I like being able to call and text my kids but it would be nice to have a maps app for when the older teens are driving.

2 years ago Edited January 18, 2023

Reply from Gabb Wireless

Hi Deanna! Thank you for this review and your feedback! Our team is always working on improving to provide the best experience for our customers. We do have safe 3rd party apps available on our Gabb Phone Plus without an additional fee added. Our team is currently working to bring apps in the Travel/Maps category for teens just like you suggested! If you have any further questions or feedback, reach out to our amazing Customer Support on our website or social media direct messages. Thank you!

Jan. 6th, 2023

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Greg Campbell Bloomfield Hills, MI

Products do not work properly false advertisement along with poor customer service I’ve called there 8 to 10 times with no resolve of the product not working. Beware get an old phone disconnected your kids from the Internet. No one truly cares here.

2 years ago Edited January 2, 2023

Reply from Gabb Wireless

Hi Greg! We are very sorry to hear this, we would be happy to get in contact with you and get everything working properly! We want to reach out but have been unable to find your account. To ensure we can follow up with you as soon as possible, please send an email to support@gabbwireless.com. Please include in the subject line “[Your name as it appears on the review] - Best Company” and provide your Gabb Wireless account information in the email. Or please reach out to us on our Social Media platforms via Facebook and Instagram. We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Jan. 2nd, 2023

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John Johnston (IMAGESBYAIR) Warrenton, VA

This company is the ABSOLUTE worst ever. DO NOT GET wrapped up with them, I have cancelled this account 5 times and the charges just keep coming. Everything about there support is horrible, if you can ever reach anyone, Stay clear,

2 years ago

Reply from Gabb Wireless

Hi John! We're sorry to hear this. We were able to look into this situation and see that our team had not received the correct account information in the cancellation request. We apologize we weren't able to reach you through email but are happy you were able to contact us through calling into our Customer Support to get this resolved. Your line has been cancelled and the account is closed out. Please reach back out if there is anything else we can do for you!

Dec. 21st, 2022

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Thomas Culberson RN Shelbyville, IL

have used Gabb for two kids. extremely low quality of phones, and poor reception. I would reccommend adding a phone to your regular plan, and purchasing an internet filter. I plan on doing that with the remaining 6 children I have at home

2 years ago

Reply from Gabb Wireless

Hi Thomas! Thank you for leaving this review with your feedback. We are sorry to hear about your experience, this does not sound normal for our devices and we would have been happy to help you. We see that you have cancelled your account, we're sorry to see you go! Please know we do appreciate your feedback and are always working hard to improve our products and features to keep kids safe and happy!

Dec. 13th, 2022

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Charlene Yoder Venice, FL

My daughter loves her phone and we love to be connected with her without social media concern. Great!

2 years ago

Reply from Gabb Wireless

Thank you Charlene! We love to hear this kind of feedback, we appreciate you!

Dec. 15th, 2022

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Cami Hendrickson Draper, UT

Noel C. Is not a good customer support agent. This took over 3 weeks to resolve and she was rude and short in her comments and was not willing to tell us exactly what to do to get the watch working. Gabb is terrible and I told the influence promoting them to stop. Their service is a joke.

3 years ago

Reply from Gabb Wireless

Hi Cami! We're sorry to hear about this experience. We hear you and apologize for any frustration this has caused. We are happy to see that you were able to chat and call back into our Customer Support and get the issue with our device solved. We would love to further assist if needed. We have reached out!

Dec. 19th, 2022

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James Houston, TX

Customer service is extremely poor especially compared to other companies like troomi. Phone promised third-party apps are coming soon, but has failed to deliver. Phone is outdated, and their competitors are able to offer better phones at cheaper prices. Highly recommend going towards troomi. A lot of people are very happier at that company.

3 years ago

Reply from Gabb Wireless

Hi James! We are very sorry to hear about this frustrating experience, this defiantly doesn't sound normal for our team. We would love to help make this right with you! We can see the frustrations while waiting for our 3rd party apps to be released. Our 3rd party apps are now available for our Gabb Plus Phone and some for the Gabb Z2 Phone as well! These have been a great addition to our devices! We want to reach out, but have been unable to find your account. To ensure we can follow up with you as soon as possible, please send an email to support@gabbwireless.com. Please include in the subject line “[Your name as it appears on the review] - Best Company” and provide your Gabb Wireless account information in the email. Or please reach out to us on our Social Media platforms via Facebook and Instagram. We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Dec. 19th, 2022

star star star star star

Nathaniel KG7ORH (KG7ORH) Rexburg, ID

Gabb was quick to answer my questions when I contacted their support and were able resolve my questions.

3 years ago

Reply from Gabb Wireless

Thank you for this feedback, Nathaniel!

Dec. 21st, 2022

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John Hunsberger Omaha, NE

Scarlet was very patient and helpful. She communicated in a timely manner, helpped diagnose and solve my issue.

3 years ago

Reply from Gabb Wireless

We appreciate you, John! Thank you!

Dec. 21st, 2022

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Lindsay Jobe Elizabethtown, KY

I love the idea. However, hope you never need to get ahold of them for a warranty or anything. They only have a chat feature and you will have to refresh it every min or so to not get kicked out of line. This has happened to me so many times I am going to have to cancel services and move somewhere else.

3 years ago

Reply from Gabb Wireless

Hi Lindsay - I am very sorry for that experience. Please email us at support@gabbwireless.com and we will be happy to help. Please include "You Name - Best Company Review" In the subject line and account information, and we'll do our best to assist. Thank you!

Aug. 19th, 2022

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bb2250 San Francisco, CA

The software is far more complicated than any phone I’ve ever used. In fact, it’s essentially unusable. For one of many examples, placing a call on hold and then returning to that call seems to be impossible. I’ve been working around computers since the late 70s and I’ve never experienced software this bad.

3 years ago

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George Los Angeles, CA

Within 2 weeks after purchasing, the Gabb watch stop charging, bricked. I would request Gabb Wireless to disclose the defect rate of their products. I saw more than a few reviews complaing the same. It may happen to you, the future buyer.

3 years ago

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Martha Adair Wheaton, IL

This is great for my niece. it works well for her. Very easy also to use. We know exactly where she is

3 years ago

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ggb Hayden, ID

Gabb is okay but, Takes forever to connect. Bought two watches, they are a bit delayed when sending messages, checking location, etc. Simple for kids to use.

3 years ago Edited December 28, 2021

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Megan Meyer Marysville, IN

The phone is not good. My daughter said that the camera was terrible quality and I tried taking pictures with it and the were all blurry. And all of the videos that she sent were all blurry and i could barely make out what was in the video. SO PLEASE DO NOT BUY THIS PHONE!!!!!!!!

4 years ago

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Megan Smith Ogden, UT

Great live chat customer service with Jody S. Resolving our issue quickly. We love both our Gabb phone and watch!

4 years ago

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Casadee G Nixa, MO

Simple and easy to use. Safe for my young kid and provides the piece of mind needed while they are away from home.

4 years ago

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Shannon Bender Salt Lake City, UT

Great phone. I don't love the chat/customer service option, but for the price and reason for the phone, it's good enough.

4 years ago

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Lindsey Diediker Spanish Fork, UT

For some weird reason our account was frozen & we reached out to customer service & they helped immediately! Thank you Gabb wireless!

4 years ago

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A. Rose Beaumont, CA

Not only is this affordable, but the customer service is unreal! A wonderful company with a wonderful purpose!

5 years ago

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jennifer jones

The customer service has been really terrible. They outsource. The response time is consistently exceptionally long, and they do not seem to offer solutions. I'm not sure it is worth it.

1 year ago

Reply from Gabb Wireless

Hey Jennifer! We are so sorry to hear you haven't had the best experience with our customer service. This doesn't sound normal for our team but we would love to pull up your account and help in any way we can and make things right with you. We have multiple accounts with this name. Will you please reach out through Instagram or Facebook DM's? We look forward to talking to you there. Thank you!

Nov. 21st, 2024

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Sushi

The technician was amazing and helpful! She stayed in the chat till the problem was fixed.

1 year ago

Reply from Gabb Wireless

Thank you for your kind words! We love to hear that our team is caring for you and not leaving anything behind. Let us know if we can be of any more assistance, we would love to help!

Sep. 23rd, 2024

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Shannon Kidman

Worst experience I’ve ever had. Can’t even get someone to talk to. Website is the opposite of user friendly. Went through 3 watches in 9 months, half the time they didn’t work anyway.

1 year ago

Reply from Gabb Wireless

Hey Shannon! We are so sorry to hear about your experience with our devices. We apologize that customer support was not helpful and our website was not user-friendly. This does not reflect the service and product quality we strive for. If you are still in need of assistance, we would be happy to help.

Jul. 30th, 2024

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Brittany Shaw Abilene, TX

Awesome customer service! I always have enjoyed having a gabb service for my teenage son.

2 years ago

Reply from Gabb Wireless

Hi Brittany! Thank you for this review!

Feb. 13th, 2023

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M V Kahului, HI

Annie was the best at helping me place my order and help me with my refer a friend discount!!!

2 years ago

Reply from Gabb Wireless

We love to hear this! Thank you for the review!

Feb. 8th, 2023

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Chris Xeil Lyons Cincinnati, OH

Talking to live person, the representative was very friendly and completely addressed my needs.

2 years ago

Reply from Gabb Wireless

Hi Chris! Thank you for letting us know about your positive experience with our amazing Customer Support! We're happy to have you as part of our Gabb family.

Jan. 30th, 2023