Name: Gabb Wireless
Rating: 2.1

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AJ West Jordan, UT

Fantastic customer service ... Had a few issues porting my number over, they quickly resolved it and ported it over for me.

2 years ago

Reply from Gabb Wireless

Thank you for this review, AJ! We're happy our amazing customer support was able to help get your porting issue resolved. We're happy to have you as part of our Gabb family!

Dec. 15th, 2022

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Jen Vinson Brigham City, UT

I got this watch for my daughter in high hopes it would be everything it said it was. The first day my daughter received the watch the protective screen was broken by my daughter simply putting on the watch and accidentally dropping it a foot above the ground. The product itself is very cheaply made. Zero durability. On top of that I was charged $298.15 for missing a payment. Customer service is terrible. I would highly advise anyone seeking a watch/phone for their kids to avoid gabb wireless.

2 years ago

Reply from Gabb Wireless

Hi Jen - I'm very sorry for that experience, that must be very frustrating. Please email our team at support@gabbwireless.com and include "Name - Best Company Review" in the subject line along with your account information and we will get back to you with assistance.

Aug. 24th, 2022

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Anonomous Indianapolis, IN

I love the safety of the Gabb Z2 phone, as well as the ability of communication it has. The Support Team is very respectful and understanding.

2 years ago

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Laurel Dalton Herriman, UT

Gabb is the perfect phone for all teens! It allows kids to have the freedom of a phone without the dangers. Definitely the best purchase!

2 years ago

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Bunker Brat Newark, DE

My card was compromised so it was shut down. There was no way of paying for the monthly bill and I had to wait for my new card to come in. I was told I could pay with a gift card and when I went to put it online it declined the gift card because it does have a physical address and they wouldn't take it over the phone. It took forever to find a phone number to actually call Gabb Wireless. If you have any problems at all the customers service s*cks. Go with another company.

2 years ago

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Blanco49 Pryor, OK

I like that this is a simple phone. I am able to communicate with my teen son and not have to worry about filth from the internet reaching him.

3 years ago

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Rachel Snyder Denver, CO

Great cell service! Amazing phone for teens and kids! Highly recommend as it's affordable, easy and the customer service is top notch!

3 years ago

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Elijah Roberts West Valley City, UT

I appreciated the speed and efficiency of the live customer support. I had an issue upon receiving my order, and it was solved within ten minutes.

3 years ago

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Annie Grewe Granger, IN

very helpful!!! Answered all my questions. Helped me swap out my phone, buy a new one at a discount and upgrade both lines!

3 years ago

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Kim Bowler St. George, UT

Gabb wireless is a dream come true. I don't have to worry about what my daughter is viewing and I can still get ahold of her when needed.

3 years ago

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Robert Dean Provo, UT

Gabb is genuinely helping give a solution to a problem. Their customer support are real normal people which is quite refreshing.

3 years ago

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Lori Arrington Murrieta, CA

I am able to keep in touch with my child and know where he is at all times and know that he is safe from the dangers that’s on the Internet.

3 years ago

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Maren Jones Saint George, UT

online support very helpful. It was a little tricky to upgrade our daughters plan & phone but Macy L walked me thru the whole thing.

3 years ago

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coco svedin Caldwell, ID

Amazing helped me with all my problems! And didn't rush me when i didn't understand what she was wanting me to do! Overall she was just amazing!

3 years ago

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Scott Jeppson Malad City, ID

Terrible customer service! Service was shut down after a mix up in billing due to a recent move to a new home. We logged into our account, updated billing address and paid past month along with upcoming. Service has remained down. There was no notice of the issue and customer service is non-existent. Multiple attempts with a "blackout notice" in the midwest (we live in Idaho) for days, with only an option to leave a message. No return calls.

4 years ago

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Adelynn Fisher Lehi, UT

I think the company has very good intentions and meets them very well. The phone doesn't have internet access and no app store so it is safe for kids! Although, I've had a Gabb phone for a little over a year now and there are some problems. While messaging on a group chat, the messages will stop coming through and pile up in the individual's messaging. These messages eventually come through after a while but at random times. This has happened to me on many, many occasions.

2 years ago

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Tay V

The customer service was amazing!!!!!!!!

4 months ago

Reply from Gabb Wireless

Hi Tay! Thank you so much for your kind review. We appreciate it!

Jul. 19th, 2024

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Liming Huang Sacramento, CA

The GPS tracking is terrible and can not find my child's location even the phone signal is good and the phone is in the same room of my phone. I just can not understanding why the phone is not working as expected as other companies (such as ATT, T-mobile, and verizon. I guess I have to cancel the gabb and switch to another company.

1 year ago

Reply from Gabb Wireless

Hi Liming! We are very sorry to hear about the GPS issue you are experiencing. This does not sound normal for our devices. We understand how important the GPS function and want to make sure every child is safe. We would love to get the GPS working efficiently for you! We have reached out!

Nov. 20th, 2023

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Alex Swanson

I HATE GABB. I would NOT recommend it to my worst enemy! I have spent more time waiting on hold than my children are actually able to use the phones. The phones often don't have service and their solution is "Take the battery out and that will reset it." You shouldn't have to take out a battery each time you want to make a call or read a text!

1 year ago

Reply from Gabb Wireless

We are sorry to hear this has been your experience so far and want to do everything in our power to make things right. We hold our customer service and products to a high standard and hope we can portray that in working towards a resolution with you. We could not find an account under this name, please fill out this brief form so we can reach you as soon as possible. http://bit.ly/3hTabbT We will contact you within 24 hours.

Aug. 23rd, 2023

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SCJ Aldridge Phoenix, AZ

We received the best help from our representative. He was so knowledgeable and patient. Thanks so much

1 year ago

Reply from Gabb Wireless

Thank you for this review, SCJ!

Jan. 31st, 2023

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Jacob Everett

My customer service rep answered all of my questions in a very kind and helpful way. Excellent experience

1 year ago

Reply from Gabb Wireless

We love to hear this! Thank you, Jacob!

Jan. 31st, 2023

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Kelly E Page, AZ

Love that I can get in touch with my kids quickly. Also if they have the ringer off I can easily ring it from the app so they respond quickly back.

1 year ago

Reply from Gabb Wireless

Thank you for this feedback Kelly! We love to hear this!

Jan. 26th, 2023

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J. Carter-Jones Olivehurst, CA

Rebecca was expedient, knowledgeable and, friendly! What a great start to my morning! Scarlet is also superb!

1 year ago

Reply from Gabb Wireless

We love hearing this feedback, thank you J. Carter-Jones!

Jan. 24th, 2023

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N4SHgames San Antonio, TX

Location tracking is terrible. It’s the whole reason we bought the phone and the watch. I voiced my disappointment to customer service and they offered no help or support. Unfortunately I am locked into 2 years with them. I will be canceling the first day possible. I would not recommend this company to anyone.

1 year ago

Reply from Gabb Wireless

Hi N4SHgames! We are sincerely sorry to hear about these issues that you have been having with the location on your devices. This does not sound normal for our GPS tracking and customer support. We would like to help you, but we are unable to find an account under this name. To ensure we can follow up with you as soon as possible, please fill out this brief form so we can reach you! http://bit.ly/3hTabbT We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Jan. 17th, 2023

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Deanna Jaramillo

I like being able to call and text my kids but it would be nice to have a maps app for when the older teens are driving.

1 year ago Edited January 18, 2023

Reply from Gabb Wireless

Hi Deanna! Thank you for this review and your feedback! Our team is always working on improving to provide the best experience for our customers. We do have safe 3rd party apps available on our Gabb Phone Plus without an additional fee added. Our team is currently working to bring apps in the Travel/Maps category for teens just like you suggested! If you have any further questions or feedback, reach out to our amazing Customer Support on our website or social media direct messages. Thank you!

Jan. 6th, 2023

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Greg Campbell Bloomfield Hills, MI

Products do not work properly false advertisement along with poor customer service I’ve called there 8 to 10 times with no resolve of the product not working. Beware get an old phone disconnected your kids from the Internet. No one truly cares here.

1 year ago Edited January 2, 2023

Reply from Gabb Wireless

Hi Greg! We are very sorry to hear this, we would be happy to get in contact with you and get everything working properly! We want to reach out but have been unable to find your account. To ensure we can follow up with you as soon as possible, please send an email to support@gabbwireless.com. Please include in the subject line “[Your name as it appears on the review] - Best Company” and provide your Gabb Wireless account information in the email. Or please reach out to us on our Social Media platforms via Facebook and Instagram. We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Jan. 2nd, 2023

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John Johnston (IMAGESBYAIR) Warrenton, VA

This company is the ABSOLUTE worst ever. DO NOT GET wrapped up with them, I have cancelled this account 5 times and the charges just keep coming. Everything about there support is horrible, if you can ever reach anyone, Stay clear,

1 year ago

Reply from Gabb Wireless

Hi John! We're sorry to hear this. We were able to look into this situation and see that our team had not received the correct account information in the cancellation request. We apologize we weren't able to reach you through email but are happy you were able to contact us through calling into our Customer Support to get this resolved. Your line has been cancelled and the account is closed out. Please reach back out if there is anything else we can do for you!

Dec. 21st, 2022

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Thomas Culberson RN Shelbyville, IL

have used Gabb for two kids. extremely low quality of phones, and poor reception. I would reccommend adding a phone to your regular plan, and purchasing an internet filter. I plan on doing that with the remaining 6 children I have at home

1 year ago

Reply from Gabb Wireless

Hi Thomas! Thank you for leaving this review with your feedback. We are sorry to hear about your experience, this does not sound normal for our devices and we would have been happy to help you. We see that you have cancelled your account, we're sorry to see you go! Please know we do appreciate your feedback and are always working hard to improve our products and features to keep kids safe and happy!

Dec. 13th, 2022

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Charlene Yoder Venice, FL

My daughter loves her phone and we love to be connected with her without social media concern. Great!

1 year ago

Reply from Gabb Wireless

Thank you Charlene! We love to hear this kind of feedback, we appreciate you!

Dec. 15th, 2022

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Cami Hendrickson Draper, UT

Noel C. Is not a good customer support agent. This took over 3 weeks to resolve and she was rude and short in her comments and was not willing to tell us exactly what to do to get the watch working. Gabb is terrible and I told the influence promoting them to stop. Their service is a joke.

2 years ago

Reply from Gabb Wireless

Hi Cami! We're sorry to hear about this experience. We hear you and apologize for any frustration this has caused. We are happy to see that you were able to chat and call back into our Customer Support and get the issue with our device solved. We would love to further assist if needed. We have reached out!

Dec. 19th, 2022

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James Houston, TX

Customer service is extremely poor especially compared to other companies like troomi. Phone promised third-party apps are coming soon, but has failed to deliver. Phone is outdated, and their competitors are able to offer better phones at cheaper prices. Highly recommend going towards troomi. A lot of people are very happier at that company.

2 years ago

Reply from Gabb Wireless

Hi James! We are very sorry to hear about this frustrating experience, this defiantly doesn't sound normal for our team. We would love to help make this right with you! We can see the frustrations while waiting for our 3rd party apps to be released. Our 3rd party apps are now available for our Gabb Plus Phone and some for the Gabb Z2 Phone as well! These have been a great addition to our devices! We want to reach out, but have been unable to find your account. To ensure we can follow up with you as soon as possible, please send an email to support@gabbwireless.com. Please include in the subject line “[Your name as it appears on the review] - Best Company” and provide your Gabb Wireless account information in the email. Or please reach out to us on our Social Media platforms via Facebook and Instagram. We will contact you within 24 hours. Thank you for allowing us the chance to make this right!

Dec. 19th, 2022

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Nathaniel KG7ORH (KG7ORH) Rexburg, ID

Gabb was quick to answer my questions when I contacted their support and were able resolve my questions.

2 years ago

Reply from Gabb Wireless

Thank you for this feedback, Nathaniel!

Dec. 21st, 2022

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John Hunsberger Omaha, NE

Scarlet was very patient and helpful. She communicated in a timely manner, helpped diagnose and solve my issue.

2 years ago

Reply from Gabb Wireless

We appreciate you, John! Thank you!

Dec. 21st, 2022

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Lindsay Jobe Elizabethtown, KY

I love the idea. However, hope you never need to get ahold of them for a warranty or anything. They only have a chat feature and you will have to refresh it every min or so to not get kicked out of line. This has happened to me so many times I am going to have to cancel services and move somewhere else.

2 years ago

Reply from Gabb Wireless

Hi Lindsay - I am very sorry for that experience. Please email us at support@gabbwireless.com and we will be happy to help. Please include "You Name - Best Company Review" In the subject line and account information, and we'll do our best to assist. Thank you!

Aug. 19th, 2022

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bb2250 San Francisco, CA

The software is far more complicated than any phone I’ve ever used. In fact, it’s essentially unusable. For one of many examples, placing a call on hold and then returning to that call seems to be impossible. I’ve been working around computers since the late 70s and I’ve never experienced software this bad.

2 years ago

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George Los Angeles, CA

Within 2 weeks after purchasing, the Gabb watch stop charging, bricked. I would request Gabb Wireless to disclose the defect rate of their products. I saw more than a few reviews complaing the same. It may happen to you, the future buyer.

2 years ago

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Martha Adair Wheaton, IL

This is great for my niece. it works well for her. Very easy also to use. We know exactly where she is

2 years ago

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ggb Hayden, ID

Gabb is okay but, Takes forever to connect. Bought two watches, they are a bit delayed when sending messages, checking location, etc. Simple for kids to use.

2 years ago Edited December 28, 2021

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Megan Meyer Marysville, IN

The phone is not good. My daughter said that the camera was terrible quality and I tried taking pictures with it and the were all blurry. And all of the videos that she sent were all blurry and i could barely make out what was in the video. SO PLEASE DO NOT BUY THIS PHONE!!!!!!!!

3 years ago

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Megan Smith Ogden, UT

Great live chat customer service with Jody S. Resolving our issue quickly. We love both our Gabb phone and watch!

3 years ago

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Casadee G Nixa, MO

Simple and easy to use. Safe for my young kid and provides the piece of mind needed while they are away from home.

3 years ago

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Shannon Bender Salt Lake City, UT

Great phone. I don't love the chat/customer service option, but for the price and reason for the phone, it's good enough.

3 years ago

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Lindsey Diediker Spanish Fork, UT

For some weird reason our account was frozen & we reached out to customer service & they helped immediately! Thank you Gabb wireless!

3 years ago

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A. Rose Beaumont, CA

Not only is this affordable, but the customer service is unreal! A wonderful company with a wonderful purpose!

3 years ago

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Amber Hodges

The worst customer service I’ve ever dealt with in my life. Not helpful and rude.

3 months ago

Reply from Gabb Wireless

Hey Amber! We are so sorry to hear this. We take pride in providing excellent customer support, and this is certainly not the standard of service we hope for. We would love to see how we could help make things right, and we have reached out to you directly.

Aug. 9th, 2024

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Sushi

The technician was amazing and helpful! She stayed in the chat till the problem was fixed.

1 month ago

Reply from Gabb Wireless

Thank you for your kind words! We love to hear that our team is caring for you and not leaving anything behind. Let us know if we can be of any more assistance, we would love to help!

Sep. 23rd, 2024

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Brittany Shaw Abilene, TX

Awesome customer service! I always have enjoyed having a gabb service for my teenage son.

1 year ago

Reply from Gabb Wireless

Hi Brittany! Thank you for this review!

Feb. 13th, 2023

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M V Kahului, HI

Annie was the best at helping me place my order and help me with my refer a friend discount!!!

1 year ago

Reply from Gabb Wireless

We love to hear this! Thank you for the review!

Feb. 8th, 2023

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Chris Xeil Lyons Cincinnati, OH

Talking to live person, the representative was very friendly and completely addressed my needs.

1 year ago

Reply from Gabb Wireless

Hi Chris! Thank you for letting us know about your positive experience with our amazing Customer Support! We're happy to have you as part of our Gabb family.

Jan. 30th, 2023

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Danielle Sansoucie Concord, NH

Friendly service. I like speaking to someone on the phone when I need help with something.

1 year ago

Reply from Gabb Wireless

Thank you, Danielle! We appreciate you!

Jan. 25th, 2023